NetAcumen ActiveX Download Instructions. Requirements: Administrator: User must be logged in as Administrator of the machine. If you are not the administrator,

NetAcumen ActiveX Download Instructions

Requirements:

Administrator: User must be logged in as Administrator of the machine. If you are not the administrator, you will need to contact your helpdesk. You may encounter an error if you are not the administrator – see pg 26 for further details on how to determine if you are the Administrator.

Internet Browser: Netacumen is ONLY compatible with Microsoft Internet Explorer 8.0 or lower (32-bit only) and Netscape. It will not work with Safari, Mozilla Firefox, etc.

Windows OS: Netacumen is Windows based and compatible with Windows XP, Windows 2003, Windows Vista and Windows 7.

GSI 8.2009 - NetAcumen Active X Download 3

Requirements:NetAcumen System Access Set-up Requirements

Recommended Client System Requirements: Windows Vista or Windows 7 Operating System Intel Core i3(or higher) processor 2 GB RAM 4 GB of available disk space Internet Connectivity via TCP/IP to connect to the NetAcumen

server(s) Microsoft Office 2007 recommended. However we do support

Microsoft Office 2010 as well. Microsoft Internet Explorer 9.0 or lower (32-bit only) for Windows to

display ActiveX objects, such as the Grid, Crosstab, and Reports. Please note that the 64-bot version of IE is not supported.

MSIE requires Active X downloads for first time users, as well as periodically due to maintenance efforts. Downloading and installing Active X controls require administrative privileges on the client work station

Windows English Language Locale Service Pack must be installed for viewing NetAcumen display

Please note that NetAcumen is not supported on the 64-bit version of the Internet Explorer. This is commonly available on 64 bit version of the Windows Operating System. (see additional details in troubleshooting section of this guide)

Firewall Specification Requirement – Maintain persistent session for 60 minutes.


Summary of steps

Once you’ve confirmed compliance with the requirements, you will need to follow 5 steps to complete installation. Please note thatthis process requires a reboot. Each step listed belowis detailed in the pages that follow.

We recommend printing this document prior to beginning – especially since you will be rebooting.

1. Remove existing Active X controls via Add or Remove programs2. Remove existing Active X controls via Downloaded program files3. Reboot client machine4. Install ActiveX control for OLAP Display5. Install ActiveX control for other display types

Install Excel Install Grid Install Columnar Report


Removing the controls

Click Start/Settings/Control Panel/Add or Remove Programs


Removing the controls In Add or Remove Programs, find Sagent Weblink Controls Click Change/Remove


Removing the controls You will be prompted to confirm. Click Yes.



• You may or may not receive one of the messages below.

If so, please simply click ‘ok’ button.


Removing the controls• Click Start / Run• Type: C:\WINDOWS• If you are on Windows XP, You may see something similar to below

screenshot. If so, please click ‘Show the contents of this folder’. Once you have clicked this (or if you did not see this screen), please go on to the step in the next slide.



• Find Downloaded Program Files • Find Sagent Universal Sink Host Control• Highlight and Delete



• You will be prompted to be sure you want to permanently remove. • Click Yes.



• You may or may not receive the message below.

• If so, please simply click ‘ok’ button.


Reboot

Once you’ve removed the controls, you’ll need to restart your machine

before beginning the next steps.


Download of OLAP Cube Display• Open a new Internet Explorer Session to external NetAcumen portal• www.gsipartners.com/portal• Open Sales-Order Analysis-Order Analysis report• To Execute the report hit the OLAP button (first choice display)

http://www.gsipartners.com/portal


Download of OLAP Cube Display

Left click on “Click here to install…”

Click “Install ActiveX Control”



• This will bring you back to the main Sales navigation screen• Select Order Analysis-Order Analysis report again• Use same prompts again• Select OLAP Cube



• Once you select OLAP Cube, you will receive the pop up Security Warning below• Select Install


Download of OLAP Cube Display• You should see the ‘balls’ running across the screen showing that the report is running• Then, you will receive another popup for Sink Installation. • Click Ok (or hit Enter) to confirm.



• You will see the install begin and then receive another popup• Click Run to run the software• This could take a few minutes to complete.


Successful download

You’ve successfully installed the ActiveX control for the OLAP Cube. You will

now need to download the other 3 sinks for the Excel, Grid and Columnar

Display types.

How do I know it installed properly?

If you can now return results for the report using the OLAP cube, the download was successful.

What if my report still does not return results?

If you do not see results for OLAP cube display, please go to page 25 of this instruction guide for Troubleshooting Tips.


Download of Other Displays

Now that you have successfully installed the controls for one display type, you

can follow the same procedure for the remaining three displays.

For Excel: Use Sales-Order Analysis-Order Analysis

For Grid: Use Sales-Order Analysis-Order Detail Lookup

For Columnar Report: Use Merchandise-Product Performance-PID Performance


Download of Excel Displays• Open Sales-Order Analysis-Order Analysis report• Select your prompts• Select Excel Option• Similar pop ups as with OLAP cube will appear – follow same instructions


Download of Grid Display• Open Sales-Order Analysis-Order Detail Lookup report• Select your prompts• Select Grid Option• Similar pop ups as with OLAP cube will appear – follow same instructions


Download of Columnar Report Display• Open Merchandise-Product Performance-PID Performance report• Select your prompts• Select Columnar Report option• Similar pop ups as with OLAP cube will appear – follow same instructions


Troubleshooting TipsThe most common error when downloading is that the user is not the administrator of the machine. If that is the case, when you attempt to run a report, you will seesomething similar to below – a red X. Please see instructions on the next page (26)to determine if you are the Administrator.

If you encounter this red X, please first verify that you are using 32-bit Internet Explorer (see page 27). If you are on 32-bit and receive this red x, please contact your machine administrator (most likely your HelpDesk) and ask them to follow the instructions for download.


Troubleshooting Tips

• Select Local Users and Groups• Then select Groups• Double click on Administrators• If your user id is not listed here, you are not the

Administrator of the machine

To determine if you are the Administrator of your machine,Right click on My Computer (on your desktop) and select Manage


Troubleshooting TipsPlease note that NetAcumen is not supported on the 64-bit version of the Internet Explorer. This is commonly available on 64 bit version of the Windows Operating System.

To determine your operating system, please go to Help/About Us in Internet Explorer. Under Version, you will see a suffix for the 64-bit Edition. If there is no suffix, it is 32-bit.

If you are on 64-bit, please install 32-bit Internet Explorer via the link below:http://www.microsoft.com/windows/internet-explorer/ie7/

http://www.microsoft.com/windows/internet-explorer/ie7/


Troubleshooting Tips

The following error messages are indicative of either a failed download of ActiveX or corruption of the file you downloaded.

In such instances, recovery requires reinstallation. Begin by removing the ActiveX controls again, reboot and reinstall.


Troubleshooting TipsDepending on your security setting on your browser, you may receive the “Install”

pop-up repeatedly for each display (remember, you should receive it once for the first

time you use each of the four display sinks. If you are receiving the pop-up

repeatedly, click ‘select more options’ (see below).

1. First, Select More Options

2. Then, select ‘Always install software from “Group 1 Software” (shown above)

3. Click Install – this should be the last time you have to install it for that specific sink (remember each sink requires one download)

IE 8 Workaround Sometimes on Internet Explorer 8, security settings for most of the

components are disabled. Due to this WebLink would not download ActiveX controls and fails to load.

Workaround: Open Internet Explorer 8. On the Tools menu, click Internet Options, and then click the Security tab. Select Internet zone out of the 4 zones in Security tab, and then click Custom

level.... The Security Settings - Internet Zone dialog box appears. Click Reset... to set the default security settings for Internet zone.

All display sink plans now should display the results.


Documents

NetAcumen ActiveX Download Instructions. Requirements: Administrator: User must be logged in as Administrator of the machine. If you are not the administrator,