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NEC Voice Security Recorder

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Voice Security Recorder

For Recording & Storing conversations on a local or network PC

Consists of an in-line box, USB cable and software

VSR

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Voice Security Recorder

Plug ‘n Play No external power needed Set to Record EVERY call or on-demand Can Restrict each user’s ability to Stop, Pause,

Delete or Export Recordings GUI for Playing, Recording, Options and File

Management with one-touch E-Mail or export options Save recording as compressed .WAV file (168 hours

per Gb) Save onto a Network Drive for centralized file

management

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Voice Security Recorder

Caller ID as part of Call Record

Search by: Agent PC Log-in ID Time/Date Caller ID, Number Dialed Key-words in notes

Optional Post-Call Screen Pop reminds agent to enter important notes, transaction number etc and if desired manage archive real-time

(note: ability to erase call can be removed on per seat basis)

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Voice Security Recorder

Playback Tab One-touch email

One-touch export to standard .wav file

Simple Search

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Voice Security Recorder

Record Tab

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Voice Security Recorder

Options Tab

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Voice Security Recorder

File Management Tab

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Custom Configuration

Settings to Meet the needs of every user:

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Dterm VSR

ApplicationsCall Centers – QA monitor

Vertical MarketsBanking

Order/Help Desks Brokers

Supervisor Monitoring Accountants

Message Taking Collection Agencies

Dictation Schools

Reception Phone Medical

Security Phones Legal

Every Business can benefit from Call Recording!

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Desktop Recording Advantages

Simple installation- Uses existing PC hardware

User can add notes to call record User can be restricted on use of features

and functions

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Drawbacks To Desktop Recording

If local PC is turned off we are not recording

If user unplugs USB we are not recording

It all comes down to “Why do you want to record calls?”

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4 Port Call Logger

VSR-04 – 4 Port Call Logging Unit Up to 12 on one PC (48 ports) Simple Set Up Options

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4 Port Call Logger

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BackOffice Software Software Set-Up Options

Each Port Has Unique Serial Number

Name and Map Each Port

Adjust Audio Levels

Ignor Threshold

Auto-Erase Threshold

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Supervisor Software

VSR Manager 2.0- Advanced Search/Playback/Categorizing

VSR Reporter- Adds Advanced Playback Functions

Speed Control Call Slice

- Adds Reports based on Call Data and Activity by Agent

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VSR Manager 2.0

Links to Recording Folders

Recordings List

Player Panel and Controls

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Call Manager 2.0 (cont’d)

One-Touch E-Mail as .xtr or .wav file

Hotlists

Drag and Drop links to important recordings

Categorize as Desired

Quick Recall of Important Recordings

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VSR Reporter- Adds Advanced Player Options

Speed Playback Control – Up to Twice as Fast- Modulation Stays the Same

Call Slice – Save and export on the ‘slice’ of the Call you want

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VSR Reporter- The Reports

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VSR Reporter – Reports Cont’d

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Summary

Solutions to Meet your Customer’s Needs and to Help you sell more NEC Systems- Desktop (Distributed Hardware – Centralized

Recording)

- BackOffice- (Centralized Hardware and Recording)

- Admin Software Options and Add-Ons VSR Manager VSR Reporter