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NEAL PULLINS Email: [email protected] 3712 Broadwinged Hawk Cv Phone: 512-470-7395 Austin, Texas 78738 https://www.linkedin.com/in/nealpullins
OBJECTIVE My objective is to obtain an opportunity working for a reputable company that values its employees, encourages teamwork, and has the highest sense of ethics and honesty with its customers.
EXPERIENCE Evident/CPSI Senior Support Rep, MP-EHR implementation Mobile, Alabama 02/2012 - present • implementation of CPSI EMR software at hospitals and doctor’s clinics throughout the USA • troubleshoot and resolve software issues that are called in from various hospitals and clinics and, if necessary, write work requests to send to programming to correct the problems. Accomplishments • promoted to Senior Support Rep and have been primary and co-primary at several hospitals and clinics • received numerous compliments and requests to return to sites and assist with training and re-training • received two Spot Awards for going beyond my required responsibilities • employee of the month in December 2014 Pilot Flying J-Corporate Offices Absence Management Coordinator Knoxville, TN (Temp to Permanent employment 07/2011-01/2012) • tracked employees on FMLA, using HR software • completed I-9s, e-verify, new hire paperwork, and employee service awards World Omni/Southeast Toyota Finance Senior Collections Rep Mobile, Alabama 1/2010 - 1/2011
because of my collections experience, I began employment here working in backend collections with the highest risk accounts
was moved to highest risk collection accounts (Santander) after my first 4 months
worked accounts that were 51 to 72 days past due and at the highest risk of becoming "skip" accounts
worked closely with outside independent contractors to do repossessions and make
contact with customers to successfully collect past due balances on customer vehicle loans Random House Book Publisher Inc. Credit Correspondent Westminster, Maryland 12/2007 - 12/2008
collections for very large balances for retail bookstore accounts, schools, and libraries including Borders and Barnes and Noble
reviewed credit limits to determine whether orders should be released or not or credit limits raised or lowered
placed accounts on hold, worked with sales representatives to collect past due accounts, reported delinquent accounts to the NACM Revenue Recovery Corporation Supervisor Knoxville, Tennessee 12/1996 - 5/2006
began as skiptracer in 12/1996
promoted to legal department as supervisor in 5/1997
large balance collector from 12/1998 to 1/2000
primary skiptracer for the the company in 1/2000
supervisor of skiptracing department in 9/2004
I have over 12 years of experience in collections, legal collections, skiptracing, and I also have supervisory experience in collections
SKILLS Nursing Documentation Training, Trouble-shooting EMR Software, Pharmacy and Order Entry, Nursing Orders (Kardex), Diabetic Record, PCA, Meaningful Use, Adhoc Reports, Flowcharts, eForms, Clinic MPEMR Software, Physician’s Order Entry, Physician’s Chartlink, PowerPoint, Microsoft Word, Excel Spreadsheets, Microsoft Access, Concert Pianist/ Instructor
EDUCATION University of Tennessee, Knoxville, Tennessee Major: Piano Performance/Full-Tuition Scholarship - 1992
REFERENCES Rachael Gareri Customer Success Specialist, Ultimate Software/Atlanta, GA [email protected] 256.468.1151 Joey Doan Manager, CPSI-Evident/Mobile, AL [email protected] 251-367-2180 Katrice Yancey Human Resources Lead, Pilot Flying J-Corporate Offices, LLC/Knoxville, TN 865.679.7818 Cindy DuLaney Director of Nursing, Madison Medical Center/Fredericktown, Missouri [email protected] 573.783.1041 Carol Hyatt Clinic Manager, Madison Medical Center/Fredericktown, Missouri [email protected] 573.783.1041
