Name: _____Neal Pullins________________

Date: ___3/24/2015________________________________

Title: __________Support Rep_________________________

Promoted to:____Senior Support Rep____________________

Appraisal Period From __2/2014____ To____2/2015_________

General Traits and Qualities:

The following characteristics should be exhibited at all times by all levels of employees:

Communication D M EOrganizes and expresses ideas and information clearly, using appropriate written and oral methods of conveying the information. Is sensitive to the needs, feelings, and capabilities of customers and co-workers. Approaches others in a non-threatening manner and treats them with respect.

EthicsMaintains a high level of character and professionalism. Is able to conform and promote the company’s standards of conduct including honesty, accountability, mutual respect, and a desire to be the best you can be.

TeamworkWorks on projects as a part of a team, exchanging ideas and contributing skills that complement those of the other team members. Consistently fulfills commitments to team members and management.

MotivationStrives to learn and improve. Seeks out ways to better themselves and the company. Takes on responsibilities. Does not remain idle – is hard working. Self-motivated.

Work habitsPlans/organizes work to timely and effectively accomplish job duties with appropriate use of resources. Adheres to corporate work policies and procedures with few exceptions.

AttitudeExhibits a positive attitude that contributes to a safe, professional, and fun work environment.

Manager Comments: Neal is doing an excellent job. He works really hard and always has a positive attitude. He never complains about his responsibilities and strives to go above and beyond in his daily duties. He is an outstanding employee_______________________________________________________________

The following characteristics are required of a Support Representatives employee in order to reach the goal of Senior Support Representative All characteristics must be met consistently in order to be promoted to the next level.

D = Does Not Meet Expectations M = Meets Expectations E = Exceeds Expectations

GeneralD M E

Continue to successfully maintain standards required of Support Representative.

Actively and independently provide guidance/mentorship for fellow employees.

Practice effective and independent decision-making skills in problem resolution bothin implementation and support areas.

Successfully maintain multiple projects, situation management and implementationduties simultaneously within target dates.

CPU (CPSI Continuing Education Units) Attended required CPU classes

Support D M E

Plan and perform education seminars for in-house staff and customers. --N/A, works remote

Meet expectations of situation management including ____8___ situations closed per day. Employee average is _______

Manager Comments:

_Neal is a remote employee and his job duties include 90% travel. When he is in town he is able to work extended situations or

address situations from a site he was just at doing an install.

______________________________________________________________________________________________________

_____________________________________________________________________________________________

Installation D M E

Efficiently utilizes knowledge of the software application to accommodate site specificprocesses to maximize the use of the software.

An effective and motivated mentor willing to share knowledge with others.

Able to successfully and independently manage implementations.

Manager Comments:

_Neal is an asset to our MP-EHR team. He goes above and beyond on every install he is on. He has successfully primaried

multiple clinic installs this last year and also became a certified primary in the last year. He receives kudos from every facility

he has been to, even providers send me email with praise about his performance and willingness to teach and assist the new

users. I hope to see Neal continue to be a strong primary and to mentor his team mates and groom others to be a strong go to

primary like he is.

D = Does Not Meet Expectations M = Meets Expectations E = Exceeds Expectations

Employee Comments:

______________________________________________________________________________________________________

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______________________________________________________________________________________________________

_____________________________________________________________________ Support Manager

_____________________________________________________________________ Installation Manager

_____________________________________________________________________ Employee

D = Does Not Meet Expectations M = Meets Expectations E = Exceeds Expectations

Form updated 2/11

D = Does Not Meet Expectations M = Meets Expectations E = Exceeds Expectations