NDT Briefing to the Portfolio Committee on Tourism Preliminary Biannual Performance Report 2011/12 11 October 2011

NDT Briefing to the Portfolio Committee on Tourism

Preliminary Biannual Performance Report 2011/12

11 October 2011

Expenditure as at 30 September 2011

Budget Vs Expenditure Per Programme

Programme

2010/11 Budget

Actual Expenditure Variance

% SpentR'000 R'000 R'000Administration 173,763 83,035 90,728 48%Tourism Development 348,140 154,602 193,538 44%Tourism Growth 694,074 309,328 384,746 45%Policy, Research, Monitoring and Evaluation 26,899 10,113 16,786 38%TOTAL 1,242,876 557,078 685,798 45%

Budget Vs Expenditure Economic Classification

Economic Classification

2010/11 Budget

Actual Expenditure Variance

% SpentR'000 R'000 R'000Compensation of Employees 141,895 64,908 76,987 46%Goods and Services 126,270 43,779 82,491 35%Transfers and Subsidies 968,009 434,643 533,366 45%Payment for Capital Assets 6,702 13,748 (7,046) 205%TOTAL 1,242,876 557,078 685,798 45%Approved rollover will fund current negative under Payment for Capital Assets.

Programme 1

Administration

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Programme Performance Indicator Target Progress

Strategic Objective: Effective organizational performance management system

1. Percentage of compliance with provisions of government’s performance and risk management prescripts.

100% • 100% compliance.

2. Intergovernmental policy integration and implementation support system developed and implemented.

Development and 100% implementation.

• 100% implementation of requirements done.

Strategic Objective: Capable and skilled workforce

3. Percentage of vacancy rate. Reduce funded vacancy rate to 10%.

• The vacancy rate as at the end of the 2nd quarter is 14%.

4. Percentage implementation of Workplace Skills Plan (WSP).

100% implementation. • 31% of the WSP has been implemented.

5. Percentage implementation of Performance Management Development System (PMDS).

100% • 99.7% implementation of the PMDS.

6. Number of interventions on HIV/ AIDS and Employee Health Wellness (EHW) conducted.

Four (4) interventions. • 2 interventions (Candle light memorial programmme on HIV/ AIDS awareness; Employee Health and Wellness Open Day) were conducted.

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Programme Performance Indicator Target ProgressStrategic Objective: Capable and skilled workforce7. Percentage representation of designated

groups.50% women • 53%

2% disability • 2.3%

Maintain minimum 82% black representation.

• 85%

Strategic Objective: Efficient service delivery

8. Percentage of implementation of Master Systems Plan (MSP).

Approved NDT MSP. • Master Systems Plan (MSP) document approved and signed.

Implementation of phase 1. • The implementation process will commence during 3rd quarter.

9. Business Process Modeling and structures.

Audit of all NDT Business processes.

• Meta model customisation completed.• 137 processes identified (130 targeted).

Modeling 40% of business processes.

• 24% (31 of 130) processes mapped in detail

10. Uptime of network and services availability.

97% uptime. • 99.29%.

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Strategic Objective: Positive image of the department

11. Percentage implementation of the annual implementation plan of the Communication Strategy.

100% • Communication strategy has been finalised.• 23.5% of the annual implementation plan of the

strategy has been implemented.

12. Percentage increase in the share of own voice in the media.

55% • 54%

13. Number of high-level media interventions that will lead to media coverage.

8 • Six media interventions were held; two during quarter 1 and four during quarter 2. (National Tourism Stakeholder Forum, Tourism Indaba 2011, Tourism month media launch, launch of NMSRT, National Tourism Career Expo, and World Tourism Day.

Strategic Objective: Effective Internal Audit services

14. Percentage of completion of approved rolling three (3) year strategic and one (1) year operational plan.

100% implementation.

• 40% of the annual operational plan. has been implemented.

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Strategic Objective: Effective international cooperation and integration

15. Tourism international relations strategy developed and implemented.

Development of strategy.

• Collected and submitted policy and strategic documents.

• Relevant stakeholders have been identified and letters have been sent out.

100% of approved programme for the year implemented.

• 2 out of 3 (67%) scheduled engagements were attended to.

Strategic Objective: Corporate legal support

16. Percentage compliance with case management requirements.

100% • 100% compliance with Litigation Protocol.

17. Percentage compliance with agreed service delivery. standards

100% • 100% compliance with Legal Services Delivery Charter.

10


Strategic Objective: Economic, efficient and effective use of departmental resources

18. Percentage compliance with regulatory requirements.

100% 100%• Annual financial statements for 2010/11

have been submitted to the National Treasury.

• June, July and August 2011 In-Year Monitoring (IYM) submitted to National Treasury.

• In Year Monitoring reports have been submitted to the National Treasury.

19. Percentage of expenditure on procurement from BBBEE and BEE enterprises.

59% • 56% expenditure was on procurement from BBBEE and BEE enterprises.

Programme 2

Tourism Development

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Strategic Objective: Create employment through sector transformation, job creation programmes, product and enterprise development.

1. Number of Full Time Equivalent (FTEs jobs created).

5 270 • A total of 1 908 Full Time Equivalent jobs have been created. (1 017 during 1st quarter and 891 during 2nd quarter.

2. Number of full time equivalent jobs created from MTEF baseline budget (TEP).

5 000 • A total of 1 973 Full Time Equivalent jobs have been created from MTEF baseline budget. (277 during 1st quarter and 1 696 during 2nd quarter.

Strategic Objective: To contribute to skills and people development within the Tourism sector.3. Number of unemployed youth and

graduates trained as chefs and placed for experiential learning.

800 • 767 youth are being trained as chefs.

4. Number of unemployed youth trained in the hospitality fields and placed for experiential learning.

300 • 266 youth are being trained in the hospitality fields.

5. Number of people trained as Tourist Buddies and placed for experiential learning.

975 • 1 025 people were being trained as Tourism Buddies. (Dropped from 1 033)

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Programme Performance Indicator Target ProgressStrategic Objective: Facilitate and support economic empowerment through product and enterprise development.

6. Number of tourism products in rural and less visited Provinces supported

Rural Tourism Development Strategy finalized.

• Provincial Stakeholder Workshop were held and draft rural tourism strategy refined.

• Rural tourism projects/ nodes identified and mapped.

2 products supported.

• 2 products were supported (i.e MD Route and National Heritage Monument).

7. Number of tourism projects funded through the EPWP funding.

45 • 65 projects were funded through the EPWP funding.

8. Number of Interventions implemented to facilitate, guide and support product

Development.

1 Tourism Development Master Plan Developed.

• GCP Consultation review report done.• Provincial Strategies were sourced and Master

Plan framework developed.

9. Number of Investment Promotion Activities.

4 Investment promotion activities.

• 2 advertisements published in Mpumalanga and KZN Business Guides.

• Investment catalogue promoted through trade-invest e-marketing system in addition investment catalogue promoted on Africa Report

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Programme Performance Indicator Target ProgressStrategic Objective: Facilitate and support economic empowerment through product and enterprise

development.4 Investment promotion activities.

• 2 Investment promotions initiatives were undertaken (i.e. SLA signed with Trade Invest and PPP Investment Summit attended).

10. Cultural heritage Tourism Strategy. Refine 1 draft Cultural Heritage Tourism Strategy.

• Stakeholder consultations done.• Stakeholder inputs absorbed and strategy

refined.

11. Event Strategy. 1 Events Strategy. • Draft strategy refined.

12. Niche tourism strategy. 1 niche product identified, approved and developed.

• Selection of Avitourism approved. Avitourism strategy developed.

• Framework approved by stakeholders.

13. Number of intervention in support of Social Tourism Development.

1 Research conducted. • The DTI unit will commence with the work after its migration to NDT.

14. Number of small rural enterprises supported.

530 • 357 rural enterprises were supported.

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Programme Performance Indicator Target ProgressStrategic Objective: Facilitate and support economic empowerment through product and enterprise

development.15. Number of Enterprises supported to

grow (5% revenue and/or 5% jobs).25 (5 rural) • 55 enterprises coached of which 21 were

rural.

16. Number of Businesses supported with market access.

170 • 166 enterprises supported with 447 market access opportunities.

17. Number of members of designated groups supported.

3 351 HDE enterprises supported.

• 1 122 HDE enterprises supported.

Strategic Objective: Enable and drive transformation in the sector as informed by the gazette Tourism BEE Charter and the NTSS.

18. Number of MOU’s with action plans signed with strategic partners.

12 • 9 provincial tourism departments MoUs drafted and vetted.

• 3 MoUs for TEP, SAT & SANPARKS drafted.

• FEDHASA, GTOA, NAASA, TTGOA, NMBTA, EL, TTB & BA are ready to sign.

19. System for Monitoring compliance with BEE rating by tourism enterprises developed and implemented.

System piloted • IT link on NDT website done.• BEE portal developed with Self-Assessment

tool. Ready to go live on DTI’s website.

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Strategic Objective: Enable and drive transformation in the sector as informed by the gazette Tourism BEE Charter and the NTSS.

20. Number of organs of state who report on levers they use to drive transformation in the sector.

25 • Eight (8) road shows held with provincial SCM during 2nd quarter.

• Three B-BBEE road shows held in FS, WC & KZN.• Ten (10) reports received. • PPPF B-BBEE aligned document sent to provincial focal

to assist with reporting.21. National mentorship Programme

established to support the development of Black

SMME’s.

20 • Two mentorship programmes were done.• Piloting of the two identified SMMEs is ongoing.

22. Number of black Graduates participating in the accelerated tourism Graduate apprenticeship.

50 • Concept document developed.• Programme slowed down due to current market

conditions. • Engaging CATHSSETA on stipends. • Durban ICC has recommitted itself in partnering with

FET’s around Durban.

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Programme Performance Indicator Target ProgressStrategic Objective: Enable and drive transformation in the sector as informed by the gazette Tourism BEE Charter

and the NTSS.23. Annual report published on the impact

of public sector partner spend on empowered tourism goods and services.

1 • ToRs for the study developed and presented to NDT Research Unit for adoption. Annual reports (financials) from the institutions selected for study collated.

24. Number of events successfully executed informed by the departmental mandate and objectives.

5 • 1 event executed • 2 postponed (combined Industry conference and New

Tourism Awards launch).

Programme 3

Tourism Growth

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Strategic Objective: To provide excellent people development within the tourism sector targeting young people

1. Revised skills audit report 2011 & implemented.

Revised Skills Audit Report for 2012.

• Meeting with CATHSSETA took place to commence a partnership and MOU drafted by CATHSSETA for NDT approval.

2. Number of unemployed matriculants and tourism graduates trained and placed for experiential learning per year in the hospitality industry.

Recruitment, training and placement of 70 unemployed matriculants and tourism graduates facilitated.

• 150 recruited and placed.

3. Number of young people trained and placed as chefs per year in the hospitality industry.

Recruitment, training and placement of 800 young people facilitated.

• 400 learners are being trained and placed for work experience at local establishments.

• Monitoring of the learners has been done.

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Strategic Objective: To provide excellent people development within the tourism sector targeting young people.

4. Number of tourism educator support programmes facilitated in the provinces.

9 tourism educator programmes facilitated.

• Educator needs have been obtained.• Consultations were held with FEDHASA and working

groups.• Educators seminars conducted in 8 provinces.

Average of 3 sessions conducted per province. Total number of sessions conducted 26. Total number of educators attended is 905.

5. Tourism Leadership Dialogues held.

4 • Public lecture was held during the tourism month celebration on the 26th September 2011 in Free State with more than 200 participants. The student competition by UJ,CUT and Free State was presented.

6. National Tourism Careers Expo 2011 held.

1 Expo held. • NTCE 2011 Concept and strategy was developed.• NTCE 2011 took place as planned with more than

15000 learners attended.

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Programme Performance Indicator

Target Progress

Strategic Objective: To provide excellent people development within the tourism sector targeting young people.

7. Number of higher education institutions engaged to provide professional training for scarce and critical skills for Tourism.

Discussion document on areas of cooperation developed.

• Discussion document has been developed.

• MoU negotiations with institutions of Higher Education ongoing.

Strategic Objective: Create conducive environment and contribution to economic growth with decent work.

8. Framework on decent work for the sector developed & Implemented.

Draft Decent Work Framework for the tourism sector.

• A meeting has been held with stakeholders and a working document compiled.

• The Department of Labour process to define “decent work” will inform NDT’s future deliberations on this.

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Strategic Objective:To improve service levels in the tourism industry

9. Tourism Generic Service Excellence Standards and Norms implemented.

Tourism Generic Service Excellence Standards and Norms facilitated.

• SABS Working Group has been established• Bilateral held with SAT, Southern Sun and

RASA and SALGA.• Draft norms and standards discussed at the

following management structures and meetings: Development Working Group; MIPTECH; Product and Enterprise Development Committee (PEDC).

10. Service Excellence Strategy implemented.

Implementation of phase on based on the recommendations of the strategy launch & national campaign.

• Service Excellence Strategy booklets have been printed.

• Concept documents on the following projects developed: Service Excellence national campaign; Web-based self assessment tool; Comprehensive baseline for customer satisfaction levels.

• Concept document for public awareness initiatives and implementation plan approved and implemented.

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Strategic Objective: To professionalize tourist guiding services

11. Implementation of the professionalization of the tourist guiding strategy.

9 workshops and awareness programmes conducted on the implementation plan Tourist Guiding Strategy.

• Roll out plan for implementing the strategy has been approved.

• 6 workshops have been conducted in KZN, Limpopo, Northern Cape.

4 SADC Countries consulted on harmonizing guiding standards.

• The SABS was consulted on the development of harmonization of tourist guiding standards within SADC Standards Committee (SADSTAN).

Draft framework for harmonizing guiding standards developed.

• The target will be applicable during 3rd quarter.

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Strategic Objective: To professionalize tourist guiding servicesMonitoring, and report on provincial Tourist guides registration.

• Limpopo has volunteered to host the International Tourist Guiding day again.

• Draft confirmation with plans has been received.

• 1st and 2nd quarterly reports on tourist guide registration has been prepared.


12. A consumer satisfaction framework for tourism developed.

Consumer Satisfaction framework developed and communicated to the industry and spheres of government.

• Draft consumer satisfaction framework and concept document draft have been developed and are in the approval process.

• Questionnaire developed and sent for printing. Draft MOU developed.

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Consumer Satisfaction framework developed and communicated to the industry and spheres of government.

• Investigations on existing consumer feedback systems have been conducted.

• Developed a draft questionnaire to measure consumer impressions of tourism products and services.

• Total of four (4)stakeholder workshops were conducted. 1 in Free State; 2 in Limpopo; 1 in Northern Cape.

Strategic Objective: To Promote Responsible Tourism best practice

13. Establishment & Monitor Accreditation System and Accreditation of Certification Agencies for NMSRT.

SANAS approved Accreditation System in place.

• MOU with SANAS drafted.• Stakeholder Consultative Workshop held. • Awareness on the NMSRT is being raised

through the RT Roadshows.

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Target Progress

Strategic Objective: To Promote Responsible Tourism best practice

14. Universal Access in Tourism Action Plan developed and implemented.

UA Action Plan finalized with annual action plan.

• Consultation with stakeholders has taken place.• Six workshops were successfully hosted in KZN,

Limpopo and Mpumalanga Provinces and 1 500 UA brochures were distributed.

15. National Climate Change and Tourism response programme formulated.

National Climate Change and Tourism Action Plan developed.

• Draft National Tourism and Climate Change Plan has been developed and presented to the Climate Change Task Team.

• Tourism and Climate Change brochure has been approved.

• The UA Stakeholder Forum requested additional consultation on the UA declaration prior to adoption. Consultation has been undertaken and the declaration will be adopted on the 25 October 2011.

16. National Responsible Tourism Strategy developed and implemented

National Responsible Tourism Strategy developed including annual action plan.

Work has not commenced

Programme 4

Policy, Research, Monitoring & Evaluation

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Strategic Objective: Monitoring and evaluation of tourism sector performance, tourism strategies and policies.

1. Frequency of the state of tourism reports.

1 • Draft 2009/10 State of tourism report has been finalised and proposal to update the state of tourism developed.

2. Number of impact evaluation reports for the tourism sector and NDT initiative.

2 • 2 projects have been identified for evaluation.

• Tourism Enterprise Partnership (TEP) was consulted on the Evaluation of the impact of the programme and have agreed to support the processes.

• Methodology to Evaluate TEP is developed and approved.

3. Monitoring & Evaluation Framework for NTSS developed and Number of progress reports.

Monitoring and Evaluation Framework for NTSS finalized.

• NTSS Delivery mechanism incorporating M&E framework was approved.

• Stakeholder consultation done with Working groups, MIPTECH, and MINMEC.

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Strategic Objective: Monitoring and evaluation of tourism sector performance, tourism strategies and policies.

4. Number of progress reports on tourism indicators for presidential outcomes.

Quarterly reports based on presidential timeframes.

• Draft progress reports for outcome 4, 7, and 11 compiled as per requests.

5. Number of tourism forecasting models customized/ adapted.

1 • Literature review done.• Stakeholder consultation done with SAT,

StatsSa, National Treasury, WTTC • Draft report on findings with recommendation

has been compiled and submitted for approval.• Proposal on forecasting model for one tourism

indicator was developed and submitted for approval.

6. M & E framework for Departmental entities developed and implemented.

M & E framework developed for entities.

• Analysis of TEP agreement done.• Draft framework has been developed and

submitted for approval.

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Target Progress

Strategic Objective: Create an enabling policy environment and improve intergovernmental coordination.

• Proposal to develop the M&E Framework for departmental entities developed.

• First TEP quarterly report analysed.• 2010/11 Q4 SAT report analysed and feedback

sent to SAT.• 2011/12 Q1 SAT report analysed.

7. Number of tourism-related policies/ strategies/ framework reviewed and/ or developed.

5 (Draft Domestic Tourism Strategy, Approved Crisis Management Framework, Approved Intergovernmental and Stakeholder Engagement Framework, Development of Sector Budget Structure and Report on the review of national policies’ implications to tourism development and growth).

• Project Plan for the Domestic Tourism Strategy developed.

• Guidelines for policy development were developed.

• Tourism Crisis Management Framework Project Plan developed.

• One issue based position paper developed on budget sector structure.

• Draft Guidelines for Policy Development developed.

• Report on national policy implications on tourism compiled with focus on transport.

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Target Progress


• Draft Analysis report of the national policies to determine the implications to tourism developed.

• Work in progress to draft the domestic tourism strategy with the first meeting of the steering committee convened on 31 August 2011.

• First draft crisis management framework compiled.

• Draft Crisis Management Framework.

• Stakeholders consulted on the NTSS Implementation Plan, mainly sector sub-forums on prioritisation of NTSS actions into short, medium and long-term towards compiling a comprehensive Plan.

8. Number of Districts Municipalities supported to implement tourism development and growth initiatives.

Analysis Report of Eastern Cape and Limpopo Districts

• Concept document on the local government tourism development and growth programme approved,

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Target Progress


9. Number of reports on the integration and alignment of tourism initiatives with the NTSS at provincial government level.

Report on the alignment of the provincial growth and development strategies (PGDS) with NTSS.

• Analysis of provincial plans done and draft report developed and circulated to internal stakeholders for consultation.

10. Number of District Municipalities influenced to align tourism initiatives with the NTSS.

15 District Municipalities • 14 district municipalities were workshoped in 3 Provinces to influence alignment with tourism initiatives with the NTSS.

11. Number of platforms facilitated to secure additional aviation frequencies in key tourism portfolio markets.

2 by 31 March 2012 • Gap analysis report on implementation of airlift strategy compiled.

• Draft report on frequency challenges with recommendations compiled.

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Target Progress


12. Number of initiatives & platforms aimed at improving integration & alignment created.

2 by 31 March 2012.

• National Stakeholder Forum established and launched. Awareness created with sector sub-forums on the national tourism stakeholder forum. All sub-Fora met and identified their direct actions from the NTSS, which will inform the reporting and monitoring of progress with implementation.

• All MIPTECH working groups including the Governance working meeting convened, the structural arrangements for the MINMEC support structures were reviewed and new structure aligned to NTSS approved by MINMEC.

• Bilateral meetings held with: o DPW on the space requirements for the NTIG and agreed

on DPW support for the project; o DPE on the review of the Airlift Strategy and agreed on

sharing of aviation information pertaining to SAA; o DHA on interim interventions around VISA challenges in

India and the interim capacity needs were addressed

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Programme Performance Indicator Target Progress Strategic Objective: Provide Knowledge Management for Tourism Sector.

13. Number of new information and knowledge systems and services developed (e-library, tourist guides register, events calendar etc).

E-Library Internal User • E-Library review report and E-Library internal user (NDT) requirements specifications developed.

14. National Visitors Information Framework (NVIF) developed, approved and implemented in 4 Phases.

NVIF brand developed • NVIF stakeholder Consultation Report and NVIF Review document developed .

15. Number of National Tourism information Gateways (NTIG) operational.

Framework for National Tourism Information Gateways developed

• NTIG Research Report and draft NTIG framework developed.

16. Standardized Knowledge Management Framework for the tourism sector developed and implemented.

Approved Knowledge Management Framework and commence with implementation.

• Knowledge Management Framework approved for internal consultation.

• Report on stakeholders consultation on draft KM framework developed

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Strategic Objective: Provide Knowledge Management for Tourism Sector.17. Number of information

dissemination platforms developed.

1 • Research report on the use of Social Media in Tourism is available. • Report on Stakeholder Consultation completed and handed over to

communications for consideration in the development of social media strategy.

Strategic Objective: Manage and conduct tourism research to inform tourism growth and development18. Percentage of district

municipalities whose events are captured in the National Events Calendar.

50% • Consultation Report on Events Calendar is available.• Events calendar database structure developed.

19. Number of research studies conducted to inform niche tourism product development.

2 • Project plans were developed for two research projects (Cultural Tourism Products and Heritage Tourism) and quality assured by the Expert forum.

• Progress reports on 2 research projects were developed.

20. Number of research studies conducted to inform the development of new markets.

2 initiated • Project plan for one research project was developed and is available.• Project plan for the second research project was not compiled

(Project would have been a duplication with CATHSETA).

• Progress reports on 2 research projects were developed and Quality Assurance conducted through the Expert Forum Meeting.

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Programme Performance Indicator Target Quarter 2 Targets Progress

Strategic Objective: Manage and conduct tourism research to inform tourism growth and development21. Number of research

studies conducted on tourism indicators identified in the NTSS without baselines.

3 Baseline desktop research conducted on 3 indicators and progress reports available.

• 3 priority indicators have been identified and gap analysis conducted on them.

• Baseline desktop research was conducted on 3 indicators and 3 progress reports were compiled.

22. Standardized Research Framework for the tourism sector developed and implemented.

Approved Research Framework.

Draft Research Framework presented to external stakeholders for inputs.

• Draft Research Framework was presented to external stakeholders: Governance Working Group, NTR&KM and Knowledge Sub-Forum for inputs.

Draft MoU developed for collaboration.

Draft MoU's developed with all 5 identified Universities with priorities focal areas linked to their areas of excellence.

•University of Pretoria (UP)•University of Johannesburg (UJ)•University of Venda (UNIVEN)•University of Zulu-land (UNIZUL)•Peninsula University of Technology.

Total Establishment was 389.Africans = 332: 85%Coloureds =21: 5%Indians =11: 3%Whites =25:7%

Senior Management were 53Africans = 34 (64%)Coloureds = 5 (9%)Indians = 3 (6%)Whites = 11 (21%)

Women in Senior Management: 28 out of 53 which makes 53%

People living with disability were 9 people = 2,3%

Staff Turnover rate: 11 People left the department which calculates to 2,8%

WORKFORCE REPRESENTATIVITY MID-TERM PERIOD ENDING ON 30 SEPTEMBER 2011

Thank You

Documents

NDT Briefing to the Portfolio Committee on Tourism Preliminary Biannual Performance Report 2011/12 11 October 2011