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NCVTS OVERVIEW2013 PERSONAL PROPERTY
ADVANCED SEMINAR
TAG & TAX
TOPICS
APPEALS & ADJUSTMENTSVALUESSITUSDEFAULT ADDRESSCOUNTY TRANSFERWEBSERVICE CALLSACP U-DRIVE-ITEXCLUDEDLEASED VEHICLESTAG TRANSFERSABSTRACT STATUS
APPEALS & ADJUSTMENTSCITIZEN MUST APPEAL TO THE COUNTY
CITIZENS HAVE 30 DAYS BEFORE AND AFTER THE DUE DATE TO APPEAL.
LPA/DMV CANNOT CHANGE VALUEONLY THE COUNTY MAY CHANGE VALUE.
PROPERTY TAX VALUESValues are currently provided by TEC as they
have been in the past (process not changed)File is sent from TEC, loaded in the VTS and
valued during the upload processLPAs/DMV cannot value a vehicle for property
tax purpose.HC , CT & UT appear to be the most difficult
to value due to the length not being providedWe are working with TEC to review the
valuation process especially on these body types
SITUSIF THE COUNTY CODE OR ADDRESS IS NOT
CORRECT THE LPA/DMV MUST MAKE THE CHANGE
IF THE ADDRESS & COUNTY ARE CORRECT BUT THE SITUS DISTRICT IS INCORRECT THE COUNTY MUST MAKE THE ADJUSTMENT
DEFAULT ADDRESSEACH COUNTY MUST HAVE A DEFAULT
ADDRESS
IF FOR ANY REASON STARS MAKES A CALL TO THE VTS FOR A NEW TAX AMOUNT AND THERE IS NOT A MATCH BETWEEN THE ADDRESS FROM DMV TO THE ADDRESS IN THE SITUS REPOSITORY IT WILL USE THE DEFAULT ADDRESS ( WHICH MAY RESULT IN A HIGHER TAXES)
DEFALUT ADDRESS CONTGENERIC ADDRESS- DO NOT RELY ON
THESE ADDRESSES EACH MONTH. THEY WERE PROVIDED AS A TOOL HOWEVER YOUR FIRST PRIORITY SHOULD BE TO UPDATE YOUR SITUS REPOSITORY
UNECESSARY CALLS TO VTS FOR RECALCULATIONDIFFERENT TAX AMOUNT DUEDEFECT HAS BEEN CORRECTED
County TransfersPRE BILLING
COUNTIES RECEIVE TRANSFERS FROM OTHER COUNTIES. THESE RECORDS NEED TO BE UPDATED IN THE STARS SYSTEM.
IF NOT STARS WILL MAKE WEBSERVICE CALL TO RECALCULATE TAX AMOUNT IN THE WRONG COUNTY
POST BILLINGCOMBINED NOTICE HAS THE RIGHT ADDRESS BUT
WRONG COUNTY. CITIZEN MUST GO TO LPA TO CHANGE.
WEBSERVICE CALLSWHY DID LPA CHANGE MY BILL?
LPA CANNOT CHANGE A BILLWHEN A WEBSERVICE CALL IS MADE THE VTS WILL
VOID BILL AND CREATE A NEW ABSTRACT.THIS MAY OR MAY NOT HAVE BEEN INICIATED BY THE
LPA AGENT. LPA/DMV CANNOT SEE THE BILLS JUST AMOUNT DUE.
LPA/DMV DOES NOT VOID AND CREATE TAX BILLS
VTS/STARS SITUS ADDRESSIF SITUS ADDRESS FROM STARS DOES NOT MATCH
VTS REPOSITORY THE ADDRESS WILL DEFAULT. ADDRESS MAY BE SIMILAR OR A VARIATION. THIS WOULD CALL FOR AN ALIAS TO BE CREATED.
CONFIDENTIALITY PROGRAM
U-DRIVE-IT
WHAT ARE U-DRIVE-IT VEHICLES?THESE ARE RENTAL VEHICLES AND ARE TAXED UNDER
THE GROSS RECEIPTS SUBMITTED TO THE COUNTY
HOW ARE THESE HANDLED IN THE VTS?THESE VEHICLES ARE EXCLUDED FROM VTS AND
CANNOT BE TAXXED UNDER G.S.105-330
CITIZEN MUST GET THIS CORRECTED AT THE LPACITIZEN MUST HAVE USE CODE (PASS) CHANGED AT
DMV DURING RENEWAL PROCESS FOR TAX TO BE GENERATED.
EXCLUDED VEHICLESHOW ARE THESE BILLED?
THESE VEHICLES ARE BILLED OUTSIDE OF THE VTS AS UNREGISTERED VEHICLES
THE VTS PROVIDES AN EXEMPT EXCLUSION REPORT THAT IDENTIFIES THESE VEHICLES.
ONLY NEW ISSUANCES WILL SHOW UP ON THIS REPORT
EXAMPLES OF EXCLUDED VEHICLESPERMANENT MULTI YEAR TRAILER PLATE3 MONTH FARM PLATEIRP
LEASED VEHICLES
WHO PAYS THE TAXES?
LESSE IS NOW RESPONSIBLE FOR THE TAXES
TAX SHOULD NOT BE RELEASED UNLESS VEHICLE IS EXEMPT
COMBINED NOTICE WILL BE MAILED TO THE LESSEE
REIMBURSEMENT OF TAXES IS BETWEEN THE LESSEE AND LESSOR
TAG TRANSFERSNOTICE RECEIVED HAS INCORRECT
VEHICLE DUE TO TAG TRANSFER
CUSTOMER HAS TRADED VEHICLES
THE TAX WILL BE RECALCULATED AT TIME OF REWEWAL ON THE NEW VEHICLE
UTILIZE TAX ESTIMATOR ON DMV FOR NEW AMOUNTCANNOT RENEW ONLINE
ENHANCE REQUEST FOR STARS TO UPDATE THIS PROCESS SO THE INVITATIOIN TO RENEW WILL BE ON THE NEW VEHICLE
VTS ABSTRACT STATUS VOIDED
A NEW ABSTRACT HAS BEEN CREATED DUE TO A WEBSERVICE CALL OR A SITUS ADJUSTMENT
BILLED ABSTRACT IS READY FOR PAYMENT
RFB ABSTRACT HAS BEEN THROUGH THE SITUS AND VALUATION
PROCESSES AND IS “READY FOR BILLING”
RECEIVED ABSTRACT HAS BEEN CREATED AND NEEDS SOMETHING DONE
TO MAKE IT RFB SUCH AS SITUS, VALUE OR NOTE APPROVAL ETC…
NOT BILLABLE RECORD IS EXEMPT OR HISTORICAL DATA THAT WILL NOT
GENERATE A TAX AMOUNT DUE.
WHY CAN’T I ADJUST THE BILL?ISSUE PLATE SERVICE
WHEN PURCHASING A NEW PLATE FOR A VEHICLE THE CITIZEN ALREADY OWNS OR IS BUYING A TITLE AND PLATE IN THE SAME TRANSACTION. THE ABSTRACT CANNOT BE ADJUSTED FOR THESE TRANSACTIONS. CUSTOMER MUST PAY TAXES AND THEN APPLY FOR REFUND.
THERE IS AN ENHANCEMENT REQUEST TO FIX THIS ISSUE.
THINGS TO REMEMBER
WHO DO YOU CALL???
GHOSTBUSTERS
TAG & TAX CONTACT INFOWHAT NUMBER DO I CALL?
Counties & Citizens should contact the HB1779 call center @
Helpdesk is for the LPA
LPA can only change county code and address
Changes to County Contact & WebsiteCounty information printed on invitation to
renewCounty information on DMV Website
This information must be sent to:Robin Rogers @ [email protected]
TRANSITION TO DORDOR WILL BE YOUR SOURCE OF CONTACT
EMAIL OUR TEAM WITH YOUR ERRORS, ISSUES, COMMENTS OR CONCERNS
CONTACTING FARRAGUT OR DMV WILL ONLY DELAY YOUR RESPONSE AS THESE ISSUES WILL BE FORWARDED TO OUR TEAM FOR REVIEW
NCVTS USER GROUP ROLES OF THE USER GROUP
Review and discuss possible solutions to issues the counties may have
Review enhancements request to determine business need and feasibility
Get feedback from counties to ensure things are going well
Networking
Provide feedback to developers
NCVTS USER GROUP MEMBERS
NC VTS User Group:
Chair- Tina Stone, PPS - NCDOR
Hosea Wilson- Chowan Co
Ed Parker-Henderson County (IT)
Tricia Peterson- Mecklenburg Co
Mark Edney- Henderson Co
Sherri Blackwell- Buncombe Co
Greg French- Guilford Co
Terri Robbins- Wilson Co
Betsy Cummings- Robeson Co
Alan Lumpkin- Wayne Co
Debra Raynor- Onslow Co
Melissa Austin- Randolph Co
Tina Abernathy- Montgomery Co
Diana Wood- Wilson Count (Finance
NCVTS Training GuideNCVTS County User GuideFarragut Learning CenterPower Users for you RegionDepartment of Revenue Contacts
Tina Stone – [email protected] Duty – [email protected] Rogers – [email protected] Isaacs – [email protected]
Additional Additional ResourcesResources
QUESTIONS
