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NCR Strategic Priorities and Market Perspective - Open Banking
We all face unprecedented change
TECHNOLOGY
CONSUMER
MACRO ECONOMIC
REGULATION
RISK
CUSTOMER
COST
REVENUE
Pressure, competition, opportunity
Uneven and slowed recovery
Behaviors, expectations, demands, demographics
IoT, Mobile, Analytics, Cloud,AI & Machine Learning
MACROFORCES
BUSINESSOBJECTIVES
Responsible growth, both Interest& Non-interest Income
Improve the efficiency ratio
Differentiate on experience
Protect the firm, customers, shareholders, employees and brand
Changing customer expectations
Consumer behavior informs strategyThe best companies shape their strategy around their clients.
What would a C-Level executive from one of our clients share about their perspective, priorities and strategies?
Ana Patricia Botin, Executive Chairman, Santander Group
Craig Menear, Chairman & CEO,
Home Depot
Greg Creed, CEOYum! Brands
Customer Initiatives and Strategic Priorities
Banks are reinventing the customer experience
Reinvent Consumer
experience
Transform Branch
Accelerate Digital
Leverage data
& analytics
Consumer chooses how, when and where
Based on preferences, needs & lifestyle
Can easily switch between channels
Top 10 Retail Banking Trends and Predictions for 2018 Over 100 Global FS leaders - Enhance the digital experience and create a frictionless consumer journey
Source: The Financial Brand and Owner/Publisher of the Digital Banking Report
Our strategy is aligned with your strategic priorities
99
CREATE CONNECTED EXPERIENCES
BUILD A SCALABLE, OPEN
PLATFORM
LEVERAGE DATA & ANALYTICS
REINVENT CX ACCELERATE DIGITAL
TRANSFORM THE BRANCH
ANZ - Mobile Tap & Go Digital &
Physical convergence
Investors Bank -SelfServ 80 series Anytime banking
Tulsa Federal -Digital Banking
MX Money Manager
Pioneer Federal Credit Union ITM
and Digital Banking
Bank Audi –ITM Branch
Transformation
Top 10 US bank Re-platforming of
legacy infrastructure into
payments hub45% increase
in Remote deposit capture
transactions
90% of
teller transactions migrated
The Best consumer
experience in the industry
Up to 50% faster cash withdrawals
300% increase in balance transfers.
What can NCR see around the corner for Asian Banking?
…from our unique position as a global Banking & Commerce company
Barriers between industries are blurred and driving change
“the Boundaries between industries are becoming blurred and will eventually disappear in the context of digital”
Open Banking...an accelerator for digital transformation
REGULATION APIsFINTECH
MARKETPLACE
THE BATTLE BETWEEN: Banking as a Platform Banking as a Utility
Open Banking revolution… Enabled by regulation
Open Banking revolution…Fintechs improve Cx –The Fintech SEA Landscape
“In Southeast Asia, many countries have a large unbanked population with high mobile phone penetration rate and social media adoption.
“Fintech services that focus on mobile payments aren’t just offering a different service, they are solving a societal problem and leveling the previously unbanked up directly to banking 2.0.”Willcon Cuaca, founding and managing partner of East Ventures
Tracxn Report: Fintech Growing Fast in SEA; Payments & Investment Tech Are Top Two Funded Segments
Our Journey together…
CREATE CONNECTED EXPERIENCES
BUILD A SCALABLE, OPEN
PLATFORM
LEVERAGE DATA & ANALYTICS
REINVENT CXACCELERATE
DIGITALTRANSFORM THE
BRANCH
A few highlights to come today…
ATM & Branch what does the future hold in the digital age?
Transforming PaymentsCard Platform
modernization
Attacking Cyber Security Services
Cash Recycling & Consultancy
Quantify business benefits
CxBanking SW – Business Agility & Personalization Are you ready for Win10?
Do more with your ATM VTM - Video Teller Machine
Innovation HallInnovation Hall PresentationPresentations Presentation Presentations
Thank You!Questions?
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CODE: E052