NCC Student Handbook 2015 v1 - Nature Care … Handbook 2015 Nature Care College Pty Ltd 3 Welcome To assist you in your studies, this Handbook provides information on all College

Student Handbook 2015 Nature Care College Pty Ltd 1

2015 Nature Care College Pty Ltd Contact Details

CONTACT US

Tel: +61 2 8423 8333 Fax: +61 2 9436 0503

Website: www.naturecare.com.au Email: [email protected]

COLLEGE CAMPUS 46 Nicholson St

St Leonards, NSW 2065, Australia

ENROLMENTS - STUDENT AND LEARNING SERVICES First Floor, 46 Nicholson Street St Leonards, NSW 2065, Australia

NATURE CARE LIBRARY

Level One, 50 Nicholson Street St Leonards, NSW 2065, Australia Tel: +61 2 8423 8468

Email: [email protected]

NATURE CARE CLINIC 46 Nicholson Street

St. Leonards, NSW 2065, Australia Tel: +61 2 8423 8444 Fax: +61 2 9906 1335

NATURE CARE CAFÉ

Ground Floor, 46 Nicholson Street St Leonards, NSW 2065, Australia Tel: +61 2 8423 8460

Student Handbook


Welcome..................................................................................................................................................................................... 3 Code of Practice........................................................................................................................................................................ 4 Statement of VET Tuition Assurance ...................................................................................................................................... 4 Course Structure ....................................................................................................................................................................... 6 Facilities ..................................................................................................................................................................................... 7 Library ...................................................................................................................................................................... 7 Clinical Practice (Student Clinic Training)................................................................................................................ 8

Need some help with your studies? ...........................................................................................................................................9 Publications ............................................................................................................................................................. 9

Student Orientation.................................................................................................................................................................10 Exams, Results, Attendance and more ................................................................................................................. 10

Academic Policy and Procedures: Face to Face and Distance Learning........................................................................12 1 EXAMS............................................................................................................................................................. 12 2. ASSIGNMENTS/ASSESSMENTS.................................................................................................................... 14 3. PLAGIARISM, COLLUSION AND CHEATING ................................................................................................. 15 4 ATTENDANCE.................................................................................................................................................. 16 5. ACADEMIC RESULTS .................................................................................................................................... 16 6. ACADEMIC RECORDS................................................................................................................................... 16 7. RECOGNITION OF PRIOR LEARNING ........................................................................................................... 16 8. DISTANCE LEARNING POLICIES ................................................................................................................... 17 9. COLLEGE POLICIES AND REGULATIONS ...................................................................................................... 18 10. . ENTRY REQUIREMENTS PROFESSIONAL QUALIFICATIONS..................................................................... 19

STUDENT GRIEVANCE RESOLUTION POLICY AND PROCEDURES: ACADEMIC AND NON-ACADEMIC MATTER ..........20 Health and Safety in the College ............................................................................................................................................. 25 Equity and Diversity.................................................................................................................................................................... 26

Table of Contents


Welcome To assist you in your studies, this Handbook provides information on all College policies and procedures along with administration and general information.

Our Vision “Committed to being the leading centre for life enrichment through training excellence in holistic education, within a caring and supportive environment”

Mission Statement Nature Care College is committed to providing training excellence for holistic education and training in natural therapies within a supportive environment. The emphasis is on the individual, recognising that each person has a different path to follow in life and a distinct way of developing and learning. The College's educational philosophy & training, which has developed over the past 42 years, is based on the integration of holistic principles and medical science. We share, with other vocational and higher education providers, a commitment to academic integrity, quality teaching, fostering and advancing knowledge in natural therapies. Nature Care College strives to maintain and develop organisational structures, communication systems and decision-making procedures that are effective and efficient in defining and implementing its mission. At all times, we adhere to high ethical principles, honesty and respect for the environment and all its inhabitants.

Curriculum Nature Care College believes natural therapy is a combination of art and science and, as such, our courses, in their curricula, emphasise an understanding of orthodox medical sciences and the interpretation and utilisation of the more sensitive and intuitive modalities that are used in practice. By maintaining close links with national associations and accrediting bodies, we ensure our curriculum content and processes are of the highest standards and meet both educational and industry requirements. We continue to develop and maintain courses of the highest quality which meet the needs of our growing profession and industry, utilising evidence based methods supported by research outcomes. We strive to offer courses in an open and flexible format, respecting individual needs and encouraging the development of independent learners and competent practitioners. The aim of the programs at Nature Care College is to produce graduates who can perform with confidence and competence as health practitioners and contribute usefully to the wellbeing of the community.

Teaching and Learning Nature Care College maintains high standards in staff selection and probation. Our training staff add to the body of knowledge and expertise relevant to the industry through their own clinical practice and active research and development. This ensures currency of information.

Community Nature Care College is committed to giving back to the community through its involvement in projects whenever possible. The College’s aim is to serve our community and share the many skills we have, creating awareness and access to a broad range of health and wellbeing resources.


Code of Practice Nature Care College training and administrative staff will act in accordance with the highest level of industry standards to

provide vocational education and training in the field of complimentary & natural therapies and life studies. The College Code of

Practice outlines our operational policies and our commitment to our students/trainees. In performing their duties and

responsibilities, the Directors and staff of Nature Care College agree to:

• Undertake their duties with honesty, objectivity, integrity and diligence.

• Use official information in a proper and appropriate way.

• Advertise and market training products with integrity, accuracy and professionalism.

• Recruit participants in a responsible and ethical manner.

• Act professionally and give the highest standards of service to students/trainees.

• Deliver, monitor and review training and assessment services to ensure that the interests and welfare of participants are

maintained.

• Provide an Assessment Appeals procedure and opportunities for reassessment.

• Recognise the rights and dignity of the individual, observing at all times, the tenets of Anti-Discrimination and Equal

Opportunity Acts.

• Comply with the requirements of Commonwealth and NSW legislative and regulatory requirements including: Occupational

Health & Safety, Work Cover NSW, National Vocational Education and Training Act 2011, the National Code 2007, ESOS Act

2000.

• Treat students/trainees fairly with professional concern for their interests, and refer students/trainees to external advice if

applicable.

• Act in a way that promotes co-operation and good relations among the people with which the organisation works.

• Recognise and advise all concerned of any possible conflict of interest in dealings with and/or on behalf of Nature Care

College.

• Acknowledge and assume full accountability of individual actions and duties on behalf of Nature Care College.

• Maintain accurate, confidential and secure training and financial records.

• Ensure a safe and healthy work environment for all staff and students/trainees.

• Provide qualified and experienced trainers/assessors.

• Comply with all aspects of the Australian Quality Framework (AQF) standards.


Statement of VET Tuition Assurance

1 Nature Care College Pty Ltd ABN: 77 105 282 264 ACN: 105 282 264 (the first provider) must comply with the VET Tuition Assurance requirements. This is to protect students in the event we cease to provide a VET course of study in which a student is enrolled.

2 These requirements are covered under Schedule 1A to the Higher Education Support Act 2003 (the Act) and chapter 3 of the VET Guidelines 2013 (the VET Guidelines). The meaning of ‘ceasing to provide a VET course of study’ is set out in the VET Guidelines which are available from: http://www.comlaw.gov.au/Series/F2013L01509.

3 In the event we cease to provide a VET course of study in which a student is enrolled, the student is entitled to a choice of:

a) an offer of a place in a similar VET course of study with a second provider without any requirement to pay the second provider any tuition fee for any replacement VET units (this is known as the ‘VET Course Assurance Option’)

OR

b) a refund of the student’s up-front VET tuition fee payments and/or a re-crediting of any FEE-HELP balance for any VET unit of study in which the student is enrolled or commences but does not complete because we cease to provide the VET course of study of which the unit forms part (this is known as the ‘VET Tuition Fee Repayment Option’)

4 We have met the VET tuition assurance requirements, as specified in the VET Guidelines, through current membership of the Australian Council for Private Education and Training (ACPET) Australian Student Tuition Assurance Scheme– VET (ASTAS – VET), (the Scheme). Contact details for ACPET Administrator (TAS Administrator) are:

Australian Council for Private Education and Training (ACPET)

Level 1, 66 Berry Street North Sydney NSW 2060 or PO Box Q1076 Sydney NSW 2000

Website: www.acpet.edu.au Phone: 1800 657 644 (toll-free in NSW) (02) 9922 1124 Fax: (02) 9922 6042 email: [email protected]

5 If we cease to provide a VET course of study, the TAS Administrator will send a student enrolled in the VET course of study a written VET Tuition Assurance Offer (the Offer) advising the student of the options available under the VET tuition assurance requirements. The Offer will include directions that the student must follow in order to notify the TAS Administrator of the choice they have made for each affected VET unit. The TAS Administrator will provide this Offer within twenty business days after it knows, or should know by reasonable enquiries that we have ceased to provide the VET course of study.

6 For the purposes of VET FEE-HELP, all courses offered by us, in accordance with the course requirements of clause 45 of Schedule 1A to the Act, are covered by the Scheme as part of our membership of the Scheme.

The VET course/s of study for which Nature Care College has ASTAS-VET membership are: HLT60612 Advanced Diploma of Homoeopathy HLT60512 Advanced Diploma of Naturopathy HLT61012 Advanced Diploma of Nutritional Medicine HLT60112 Advanced Diploma of Western Herbal Medicine HLT51712 Diploma of Reflexology HLT50212 Diploma of Shiatsu and Oriental Therapies CHC51712 Diploma of Counselling HLT51407 Diploma of Aromatherapy HLT50307 Diploma of Remedial Massage

7 A student may choose either:

a) the VET Course Assurance Option

b) the VET Tuition Fee Repayment Option

These options are explained below.


The VET Course Assurance Option

8 Under the VET course assurance option, a student will be offered a place in a similar VET course of study by the TAS Administrator. If the student accepts this option, the TAS Administrator will make all necessary arrangements to ensure the student is able to enrol with the second provider in a similar VET course of study. This offered VET course will lead to the same or a comparable qualification without any requirement on the part of the student to pay the second provider any tuition fee for any replacement VET units (that is, units that the student had commenced but not completed because the VET course ceased to be offered). A student will receive full credit from the second provider for any VET units of study successfully completed with the first provider.

9 The second provider nominated by the TAS Administrator may have different tuition fees to the fees the student would have paid for VET units of study that were part of the VET course of study we ceased to provide but which the student had not yet started studying.

10 A student is not obliged to enrol in a VET course of study with a second provider offered by the TAS Administrator under the VET Course Assurance Option. However, if the student enrols with any other VET provider there is no obligation on that VET provider to offer full credit transfer for the VET units of study completed with the first provider or to offer replacement VET unit/s free of charge.

The VET Tuition Fee Repayment Option

11 Under the VET Tuition Fee Repayment Option, the TAS Administrator undertakes to pay the student the total of any up-front payments already paid by the student for any VET units of study the student has commenced but not completed because the VET course ceased to be offered. Students selecting this option will also have their FEE-HELP balance re-credited for the uncompleted VET units.

Publication The method this Statement of VET Tuition Assurance will be made public to students will be on our website at http://www.naturecare.com.au/enrolment/?id=65

12 Students will be advised where the Statement of VET Tuition Assurance may be obtained as part of our enrolment information.


Course Structure Nature Care’s Academic year operates as 3 terms per year; each term consists of 12 weeks. Our summer school schedule offers a variety of Lifestyle courses and a selection of Continuing Professional Education workshops. Nature Care’s courses are timetabled to offer you the widest range of delivery options feasible. Study options are dependent

upon the Qualification you are studying and may include: Day & Evening classes, Weekend Intensives, Distance Learning and some fast-track options. Prior to each term a timetable is emailed out to students to allow them to plan their programs and select which classes are most suitable for the forthcoming term however the wise student follows a suggested study plan to ensure timely progression and optimum class choices, as Nature Care cannot guarantee completion when study plans are not followed. Please check the Timetable and academic calendar to make sure you are familiar with your study plans, term breaks, recesses and holidays.

How long can I take to complete my Professional Training Program?

Generally, Professional Training Qualifications should be completed within the time frames shown in the 'suggested study plan’, in the Course Outlines. The Course Outlines can be downloaded from www.naturecare.com.au The following are maximum time limits for each relevant Professional Training Qualification, which includes time for Clinic completion however changes to Qualifications require the fulfilment of all new units of study & competencies *

Faculty of Natural Medicine Advanced Diploma of Naturopathy 4 years * Advanced Diploma of Homoeopathy 4 years * Advanced Diploma of Western Herbal Medicine 4 years * Advanced Diploma of Nutritional Medicine 4 years * Certificate in Nutrition 2 years Certificate in Naturopathy 2 years Certificate in Herbal Remedies 2 years Certificate in Homoeopathy 2 year

Faculty of Tactile Therapies Certificate IV in Aromatherapy 2 years * Diploma of Aromatherapy 3 years * Certificate IV in Kinesiology 2 years Diploma of Reflexology 3 years * Certificate IV in Massage Therapy Practice 2 years * Diploma of Remedial Massage 3 years * Diploma of Shiatsu and Oriental Therapies 4 years * * These qualifications are governed by the Australian Skills Quality Authority (ASQA) and hence completion requirements may change due to ASQA Health Training Package changes. ASQA generally perform a review every five (5) years or sooner if the Industry Skills Council implement changes within the five year review date - though this is rare.

Faculty of Life Studies

School of Counselling & Coaching Diploma of Counselling 4 years Certificate in Counselling 2 years Diploma of Transpersonal Coaching 4 years Certificate in Transformational Coaching 2 years

School of Energetic Healing and Life Studies Diploma of Energetic Healing 3 years Certificate of Astrology 2 years

Qualification Upgrades Course structure or qualification upgrades may occur during the course of your study. Changes are implemented only after rigorous consultation for the following reasons: changes introduced to a Health Training Package (HTP) by training.gov.au

How often do these changes take place? As a guide, generally on a 5 yearly basis.

Course Content Changes Nature Care College reviews its curriculum content on an annual basis to ensure quality standards of education as part of its commitment to Continued Quality Improvement. To this end, all students are required to meet the most current training and assessment requirements.


Facilities

46 Nicholson Street comprises: • Ground Floor > Nature Care Cafe > Student Tea Room > Faculty Room > Emporium & Clinic • Level 1 Enrolments: Student and Learning Services Lecture rooms 46N1 and 46N2 • Level 2 Lecture Rooms 46N3 to 46N6

50 Nicholson Street comprises: • Level 1 > Library

What are my transport options?

By Train: Take the Lithgow Street Exit from St Leonards Railway Station via “Lithgow Walk”. Access to 46 & 50 Nicholson St and 61 Christie St is only 2 minutes walk via the laneway beside 79 Lithgow St.

By Bus: The College is located close to the corner of Lithgow Street and Pacific Highway. Bus stops are situated within 2 minutes of the College.

By Car: Parking for day students is available in local car parks located in the area on Nicholson Street and Christie Street. Wilsons Parking located under Minerals & Energy House, Christie Street is open from 7.00am - 7.00pm Monday to Friday, and offers student concession rates. You will need to show a 'Student Parking Voucher’ obtainable from Student and Learning Services. Students attending classes at night & weekends have a wider range of parking spaces available in Lithgow, Christie and Nicholson Streets.

Nature Care Café The Nature Care Cafe, located in the main building, is our meeting place for a friendly exchange of ideas and a great ‘space’ to unwind and nourish the body! An integral part of the College community, the cafe provides healthy, yet tempting, innovative, vegetarian fare with friendly service at reasonable prices.

Library The Library is situated at Level 1, 50 Nicholson Street, St Leonards, and is available to all current students for book borrowing, research, and as a study facility. The library holds reference books, recommended text books, and a range of quality print and online journals. There is a growing selection of electronic databases, available from home, where you can search hundreds of full text journals. There are also CDs, videos and other multimedia resources.

The LMS (Library Management System) can be accessed externally via a term by term password. Computers all have internet access and are available for word processing.

The library stocks most of the compulsory textbooks for all courses.

Operating Hours: For operating hours please refer to the website http://www.naturecare.com.au/facilities/?id=8

Which textbooks do I need to purchase? The booklist of compulsory text books is published on the website http://www.naturecare.com.au/students/?id=81 Most compulsory text books are available for purchase in the Nature Care Library.

Are second-hand books available? You may be able to buy second-hand books directly from current students. See the Student Noticeboard on level 2 of 46 Nicholson St.

Recycling Nature Care College is committed to waste reduction. All waste is separated and recycled at the recycling plant by the recycling company.

Water Coolers Drinking water is available from the water coolers located throughout the College. As Nature Care is committed to waste reduction we ask that you bring along your own water bottle.


Lost Property Lost property is located with Student and Learning Services at reception. Please label your texts so we can contact you should the need arise. All lost property is held for one term and then donated to charity or the library.

Smoking Regulations We have a "No Smoking on Premises" policy and request students who do smoke to do so away from the College premises, in particular the College entrances and doorways.

Lecture Room Etiquette Please consider your trainer/assessor and fellow students by turning off your mobile phone in class. Food and drinks are not permitted in the lecture rooms (with the exception of water bottles). Please remember to be respectful of fellow students by keeping quiet in hallways when classes are on. Unfortunately due to the distraction and disturbance to other students, NO children or pets (excepting guide-dogs) can attend class.

The Nature Care Clinic The Nature Care Clinic is located at 46 Nicholson Street. If you are studying a Professional Qualification this is where you will ultimately put into practice your knowledge and skills. For this reason, it is vitally important that you support the Clinic. So, please tell your family and friends to visit the Clinic and enjoy a supervised consultation in Naturopathy, Homoeopathy, Herbal Medicine, Nutrition, Counselling, Shiatsu, Remedial Massage, Aromatherapy, Energetic Healing and Reflexology at reduced rates.

The College Clinic is where you will be practising your chosen profession on Clients under Supervision. Dress Codes & Safety Procedures will be covered during your Clinic Training Orientation.

Clinical Practice (Student Clinic Training)

Can I complete any clinical practice hours externally? For the majority of qualifications you will need to complete all of your clinical training hours at the Professional Training Clinic. However there are some exceptions, please contact the Student & Learning Services on 9423 833 for more details.

Clinic Unit of Study Attendance Requirements It is the responsibility of each student to meet the attendance requirements.

• Circumstances in which you are eligible to apply for extenuating circumstances are; illness or incapacity, bereavement in the immediate family, hardship/trauma, employment, or a pre-booked holiday NB: non attendance due to illness will only be recognised when a practitioner certificate is provided as evidence. • Non attendance without approved extenuating circumstances will be recorded as a FAIL for this unit of study and you will be required to re-enrol with no academic or financial credit

Can I transfer to another clinic session? Clinic sessions are non-transferable. If a clinic time is no longer suitable during the course of a clinic session students must withdraw in writing.

What do I wear to clinic? Tactile Therapy Clinic: White T-shirt & dark trousers. For all ingestive therapies: Professional Dress. Wear closed shoes (no runners) but no jeans/denim!

Clinic Supervisor’s Assessment Report Students will be assessed on a regular basis against set criteria, for example attendance, punctuality, ability to demonstrate techniques, etc. Assessments are included in your student Assessment Pack.

Operating Hours: For operating hours please refer to the website http://www.naturecare.com.au/facilities/?id=2


Need some help with your studies? Study Skills The Student Style Referencing and Research Guide is available to all students and gives you guidelines for all aspects of the assessments you will be submitting during your studies. The Guide can be found at http://www.naturecare.com.au/upload/forms/NCCRefGuide_V7_2011.pdf Research Information on the library online databases is available on the library website page.

Study problems or just need to talk to someone? Our Course Advisors are always available to help you with any life or study issues that may be affecting your studies. Also, heavily discounted counselling consultations are available at the Nature Care Clinic by our advanced Counselling Students

If we don’t know about it, we can’t fix it! Our aim is to provide you with the best possible learning experience at Nature Care. Each term you will be invited to complete an evaluation survey. Not every class is evaluated every term, however, you are always welcome to fill out a Feedback Form or discuss the class with a course advisor.

Job Alert As part of our commitment to our students, we help graduates find work within the natural therapies industry. Nature Care's Job Alert has offered over 7000 positions since it's inception in 1998. The Program offers a wide range of employment opportunities within the natural therapies industry to Nature Care students and graduates. The College's reputation for outstanding professional training programs means that Nature Care graduates are regularly the preferred choice amongst employers in the field.

Positions available are updated daily onto the Nature Care Website www.naturecare.com.au Please refer to this resource regularly. You never know when the perfect opportunity may present itself!

Need some guidance with your program? Course Advisors are available daily by appointment to discuss your program or provide any assistance relating to a particular course you are studying. You may book an appointment by phone or in person with Student and Learning Services

Publications

Timetable - Nature Care College has 3 Terms and a Summer School each year. Each term has a corresponding timetable and prior to enrolments opening the timetable is available on our website.

Qualification/Course Outlines –Available under ‘Course Finder’ on the website. The reference to use for following your Qualification in order to fulfil our Qualification/Program requirements.

Continuing Education - The Continuing Education program is available on our website on Course Finder / Continuing Education. Discounts apply for Nature Care graduates/alumni.

Website The Nature Care College website www.naturecare.com.au provides valuable information and features including: • Job Alert, Industry Information, Timetable, Library information, Clinic information, Student Centre.

Social Media Check out the college’s Facebook page regularly as it’s constantly being updated. https://www.facebook.com/naturecarecollege

Connect with us on LinkedIn: http://www.linkedin.com/company/nature-care-college

Follow us on Instagram http://instagram.com/naturecarecollege Join us on Google+ https://plus.google.com/+naturecarecollege/posts Contact Information: Don’t forget to notify us if you change your postal address, contact numbers or email address so we can always keep you fully informed of news. It is important that the college has your correct email address for your e-Learning login.


Student Orientation We’ve prepared these frequently asked questions to help you become familiar with the College and the nuts and bolts of studying here. Whether you are in your first term of study or continuing your journey we hope you find it useful.

What type of guidance can a Course Advisor give? Course Advisors are here to support you from your first enquiry right through to graduation. Course Advisors are available for a one-on-one appointments to help you with course selections, designing or updating your study plan and exemption guidance. Appointments can be in person or over the phone. To make an appointment, call Student and Learning Services on (02) 8423-3333.

Do I have to complete my qualification within a certain time? Yes, maximum time limits are set and vary depending on the course you are studying. Please refer to page 6 of the Student Handbook for completion times.

Do I need to enrol/register in a Professional Training Qualification? Yes, unless you are studying a short course for general interest, you are required to formally enrol into a qualification. As the curriculum is regularly updated to meet industry standards and government regulations it is vital that you are registered so you can be informed of any updates. Should you not enrol in a qualification, the college cannot take responsibility for non-receipt of educational updates, professional training association changes or government training package updates that you would normally receive if enrolled into a Qualification.

I’m not sure which subjects to take next term. Who can advise me? Simply refer to the Program/Qualification course outline study plan that you are studying or speak to a Course Advisor.

Do I need to re-enrol each term? Yes all students studying flexible full-time or part-time program Qualifications are required to re-enrol each term prior to the start of term. We encourage you to re-enrol as soon as the timetable for the next term is released. Cancelled Courses: From time-to-time, a course may be postponed or cancelled due to insufficient enrolments. In this case, you will be notified by telephone and a full refund will be issued.

When do enrolments open for each term? The timetable is published by week 9 of the current term for the upcoming term. The timetable is available on the Nature Care website.

If a course is full can I go on a waiting list? Yes, we can place you on a waitlist and contact you if a place becomes available or if an additional class is scheduled.

Once enrolled, can I transfer to another day or time? Transfers: Transferring is possible between a distance learning unit of study and an on campus unit of study within the first two (2) weeks of term, beyond the first two (2) weeks of term transfers can no longer occur between programs.

What is the Colleges Refund Policy? Please refer to the Enrolment Term and Condition found on the Enrolment Form.

Can I get a certificate/statement of attendance after finishing a unit of study? Yes. All you need to do is contact Student and Learning Services to order your certificate. You can order your certificate via our website at www.naturecare.com.au or by contacting us on 02 8423 8333. Certificates are available for general interest courses.

I have finished my qualification, what do I do now? Once you have finished all your course units of study Basic First Aid (when applicable), and have completed all clinic training requirements, you are eligible to request your qualification. If you have completed the Basic First Aid component elsewhere we will need to sight your original certificate. You can order your qualification via our website at www.naturecare.com.au or by contacting Student and Learning Services. Congratulations!

Contacting Trainer/Assessors Messages for trainer/assessors may be left with Student and Learning Services who will then distribute the message into the trainer/assessor's pigeon hole in the Faculty Room. However, whilst we appreciate that you would like to advise your trainer/assessor of your absence from class, for efficiency reasons, we are unable to take this type of individual message. Please advise your trainer/assessor the following week about why you were unable to attend class. N.B. Due to the Privacy Act, it is College policy that private telephone numbers and addresses for students and trainer/assessors (unless authorised) will NOT be given out by Student and Learning Services.

Messages for Students Being an adult education provider our policy is NOT to interrupt classes for personal telephone messages.


Where can I do my photocopying? There are photocopying machines available for student use: 1. Foyer/Student Area – Ground Floor, 46 Nicholson Street. 2. Library

Travel Concession Cards Under the NSW Tertiary Concession Issuance Guidelines students must fit the eligibility for being issued with a travel concession card which is as follows; • Enrolled in an Australian Qualifications Framework (AQF) accredited higher education or vocational education and training course • Undertaking a full time study load in a AQF course at a Tafe or Private College, students must be enrolled in no less than 20 hours a week of face to face classes • Attending day time classes • A permanent resident of Australia who resides in NSW Please note the guidelines are set NSW Transport and Infrastructure not the college.

Students Cards If you are studying a Professional Training Program you are eligible to receive a Nature Care Student Card. Just bring in a passport size photo to Student and Learning Services to receive your Student Card.

Additional Program fees Whilst we endeavour to incorporate all training costs within the program fee structure, there may be additional costs for some life studies qualifications

How do I get my learning material? All learning material and resources, including Unit of Study outlines, Assessment Information, Learning Guides and other resources will be available one (1) week prior to the commencement of each term on the eLearning portal. You will be able to access this via the student portal on the Nature Care College website. Access to eLearning is restricted on a term by term basis and you will have access to the materials and results for 5 weeks after the end of term.

I have missed more classes than the required attendance, who do I contact? If you have missed more than the required class attendance, you need to consult your trainer/assessor as soon as possible.

How many classes can I miss each term? Theory classes require 75% attendance, Bodywork classes require 90%.

How and when do I receive my Academic results? You can access your grades via the Gradebook on e- Learning 2 weeks after the last day of term for a period of 5 weeks.


Academic Policy and Procedures: Face to Face and Distance Learning

Assessments & Exams All courses are assessed through a variety of assessments, e.g. examinations, assignments, class presentations, with the exception of a few general interest courses where attendance may be the only criteria for passing the course.

1 EXAMS Exams are generally held each Term of your scheduled class either on line or in class as described on eLearning. It is your responsibility to check exam times and locations and to be present at examinations at the correct time and place.

1.1 Exam timeslots

Students must sit the exam scheduled for their enrolled class and time slot on the scheduled day. You may not sit your exam in another class. Students found attending an exam outside their enrolled class time will be asked to leave the exam room and report to Student and Learning Services. This will result in an automatic ‘Fail’ grade being awarded for the subject. Distance Learning students must sit their exams in the designated Distance Learning Exam timeslots both external and on-campus, and may not sit in on a face to face class exam.

Some exams/quizzes will need to be completed online via eLearning. Please ensure you read the assessment procedures and check eLearning for each unit of study so you are aware of exam times.

1.2 Deferred exams

Should there be extenuating circumstances (See Point 1.4 below) beyond your control, you need to complete and submit an "Application for Deferred Practical Assessment & Theory Exam" application form at least seven (7) days prior to the scheduled exam time. This form is available from online. http://www.naturecare.com.au/publications/forms.asp

You will need to sit for the deferred exam in one of the sessions within the dates that are set by the Records coordinator and are published on the Nature Care Website under student centre.

Documentation relating to extenuating circumstances should provide similar information about the duration of the unusual circumstances, and the extent of the impact on you. Students should note that the College will not be able to give consideration to an illness or extenuating circumstances if documentation does not provide full information.

All applications for a deferred examination should be submitted on the standard form 'Application for Deferred Theory & Practical Examination', with supporting documentation and any request for confidentiality. If medical evidence is provided, it should be in accordance with requirements set out below.

1.3 Application Fees: A theory exam taken outside the scheduled class time will incur a $75 fee A practical examination/assessment taken outside scheduled class time will incur a $175 fee.

Should you be unable to sit an exam due to illness, a Practitioner's or Doctor's Certificate will need to accompany your application for a deferred exam.

Documentation relating to illness must clearly indicate: • The date on which you first sought attention and information about further visits if appropriate; • The degree of incapacity and its duration or probable duration; within the limits of confidentiality, a description of the nature and seriousness of the problem.

Once an application has been submitted, you will be given exam time options. Failure to attend a deferred exam on the scheduled date will result in an automatic fail.

The College regards a deferred examination as a significant concession to a student which may only be granted where the case is submitted in accordance with the guidelines above.

1.4 Extenuating circumstances As a general guide, extenuating circumstances are any unexpected event that is outside a student's control to prevent or overcome. It must be sufficient by nature or duration to have caused significant disruption to a student's capacity to study effectively or complete subject requirements. It must also be clear that the circumstances disrupt previously satisfactory work by a student during their period of enrolment.

Extenuating circumstances include:

Compassionate - e.g.: death or serious illness of a close family member or close friend. Supporting evidence may include a medical certificate or letter from a counsellor, or doctor, or a funeral notice

Hardship/Trauma - e.g.: sudden loss of employment, family breakdown, severe disruption to domestic arrangements, victim of crime, accident. Supporting evidence may include a medical certificate or a letter from a counsellor or doctor, a police officer or fire officer, depending on the nature of the issue


Medical reasons (see point 1.3) Non-elective, emergency surgery Childbirth - Under normal circumstances it is also reasonable for the father to miss one day of exams for childbirth Sporting commitments, where a student has been selected to participate in a state, national or international sporting

event (or is participating in the official selection processes leading to the formation of a team in a state, national or international sporting event)

Military commitments, where a student is a member of the armed forces involved in a compulsory exercise Legal commitments, where a student is called for jury duty or is subpoenaed to attend a court, tribunal etc Cultural or religious commitments

1.5 Special Consideration On some occasions, sickness, misadventure, or other extenuating circumstances beyond your control may prevent you from completing a course requirement or attending or submitting assessable work for a subject.

Assessable requirements may be examinations, class tests or quizzes, class presentation, etc. It is also possible that such situations may significantly affect your performance in an assessable task. Nature Care has procedures in place that allow you to apply for consideration for the affected assessments. Depending on the circumstances, the College may take action to allow you to overcome the disadvantage e.g. give you additional assessment or extend a deadline.

Please note that submitting a request for Special Consideration does not automatically mean that you will be granted additional assessment, or that you will be awarded an amended result. For example, if you have a poor record of attendance or performance in a course you may be failed regardless of illness or other reason affecting your assessments in that course.

Except in unusual circumstances a problem involving only three consecutive days or a total of five days within the teaching period of a term is not considered sufficient grounds for an application. The circumstances have to be unexpected and beyond your control.

Students are expected to give priority to their College study commitments and any absence must clearly be for circumstances beyond your control. Work commitments are not considered a justification. Extended medical conditions such as chronic fatigue, asthma or hepatitis are reasonable grounds for special consideration. However, these need to be approved by the relevant Head of Department.

The appropriate documentary evidence must accompany applications for special consideration. A form for special consideration is available from Student and Learning Services or online.

To give the College sufficient and appropriate information on which to base its decision about your request, you must support your application with certified official documentation that normally contains at least the following key information: 1. The assessment task/s for which you are seeking consideration; 2. The dates/deadlines associated with these tasks;

3. The basis of your request i.e. the nature of your misadventure, illness, etc; 4. The date/s on which you were seen by the professional/authority providing your official documentation; 5. The date of the illness or misadventure or the dates of the period of time of the illness or misadventure; 6. The professional's/authority's assessment of the severity of your illness or misadventure and opinion of the likely effect on your capacity to under take the assessment task/s concerned. Items 4 to 6 need to be certified by the provider. For example, by your medical practitioner or other health professional (for illness or injury) or counsellor (for personal or family problems), so you will need to make the provider aware of the College's requirements.

Applications for special consideration must be received by Student and Learning Services within 7 (seven) working days of the scheduled assessment. Applications after this time will not be considered.

1.6 Deferred Exam and Special Consideration Evaluation Process Applications for deferred exams and special consideration will be evaluated by the Head of Department. The College reserves the right to take into consideration the student's academic history in combination with any of the following criteria when granting/declining a deferred exam: • The student’s history of special consideration applications. Unless special circumstances apply, deferred exams and special consideration will not be granted more than three times and rarely in two or more consecutive terms. • The student’s recent record relating to any discipline breaches for cheating and plagiarism in the course concerned. • Any documented evidence and agreed study plans to deal with chronic problems. • Any comments or assessment made by the trainer/assessor or Head of Department. The College also reserves the right to confirm details of the student's medical condition with the medical practitioner concerned.

1.7 Exam failure Pass marks are shown on the Unit of Study Outline for each subject and are set at 60% for each assessable component of the unit of study i.e. you must pass each assessment task within a unit of study at a minimum of 60%.(unless otherwise stated).


1.8 Post Exams Post exam/quiz dates are organised in advance by the Records/Distance Learning Coordinator. If you fail an exam or quiz, you are required to sit a post exam within a designated time period.

Mid term posts are to be completed within 7 days of the exam/quiz date. Please contact the Records or Distance Learning Coordinator to schedule a time.

End of term post exams/quizzes will be held in the second week of term break. If you fail the post exam/quiz, you will need to sit a second post. Second posts will be held in the first week of the following term.

If the second post is failed then you will receive a fail for that subject and will be required to repeat the subject.

The final academic result for a post exam, regardless of the mark achieved will be “Pass Conceded”

If you do not apply for and sit the post exam, or failure to complete a post in the scheduled time will your final result will be recorded as Fail.

1. 9 Assessment Re-marking A student may request ONE re-mark of an assessment, be it an exam, assignment, etc. Students must fill in a "Student Request for Assessment to be Re-marked Form” available online. You must state the reasons why you feel the assessment should be re-marked. This process will take a minimum of twenty-one (21) days to fulfil. The College will appoint an assessor to re-mark the assessment. Students are not to approach individual trainer/assessors for re-marks. The result of the remark will override the original mark in the student’s Academic Record, even if the remark result is lower.

1.10 Further Appeal:

Should you wish to appeal the re-marking of your assessment further, you need to request a "Re-Marking Assessments Appeal Form" available from the Records Coordinator. The Assessment and completed Form will be passed to the Academic Board Appeals Committee where a final decision will be made. This process will take a minimum of twenty eight (28) days to fulfil. The Records coordinator will notify you of the outcome.

1.11 Student conduct during exams NB: Exams must be written in blue or black pen only, NO pencil. Exams completed in pencil will not be marked and will result in a “Fail” grade.

a) All bags, books and notes are to be left off desktops or chairs and are to be placed on the floor or at the front of the room (except in the case of open book exams). b) You may not start writing answers until authorised by the Supervisor. You must stop writing when instructed by the Supervisor. c) You will not be permitted to enter the examination room more than 15 minutes after the starting time. d) If a student wishes to leave the examination once the exam has started, they must hand in their exam paper and are not permitted to return to the exam room unless they have been under approved supervision during their full period of absence. e) During an exam no student shall speak to or communicate with any other student. f) No student shall in any way give assistance to, or receive assistance from, any other person during an examination. g) No notes are to be taken out of the exam room. All paper used during the exam is to be handed in to the exam supervisor before leaving the exam room. If a student is found to be in breach of any of the points above, they will be asked to turn in their exam paper and leave the exam room immediately. If requested to do so, the student must leave the room quietly and not cause any disruption to other students still in the exam room.

1.12 Breaches of examination procedures Any student who is detected breaching these examination procedures shall be guilty of misconduct and will receive an automatic “Fail” grade for that subject. A student who is guilty of misconduct in an examination will be liable to any, or all, of the following penalties: a) Failure, with a zero score, in the component of the course, b) A note in the student's permanent record C) Reprimand from the Department; d) Failure in the course and/or suspension from the course.


2. ASSESSMENTS: ASSIGNMENTS

Assessment tasks are an essential learning tool and an important facet of assessment. As assessments are integral to a student's training and recorded performance, Nature Care emphasises the importance of both their completion and ensuring they are handed in on time. You are required to submit assessment items by the due date, as advised in the Assessment Tasks document and on eLearning. Assessment items submitted after the due date will be subject to a penalty as stated In Section 2.3 below.

All written assessments MUST be word processed. No hand written assessments will be accepted. Refer to the Student Style, Research and Referencing Guide for specific information on presentation, content and referencing requirements.

2.1 Assessment Submission Assessments for most units of study are to be submitted via eLearning, whether you are studying that unit on campus or via distance learning. If you are completing a unit that is NOT on eLearning, you can submit your assessment to your trainer in class or at Student & Learning Services and sign the register.

All assignments/assessments submitted must accept the plagiarism declaration which displays when you submit your assessment online, or is part of the Assignment Cover Sheet. By 'signing' the declaration you are confirming that the work is your own. Please refer to the Student Style and Referencing Guide and your assessment procedures document for detailed information on setting out of assignments and referencing requirements.

It is compulsory that all students keep a copy of all assessments submitted to the College for their own records. For units of study NOT on eLearning you may also hand them in at Student and Learning Services and register them into the Assignment Folder on the reception counter. This is NOT applicable for units of study that are on eLearning. Student and Learning Services will pass these on to your trainer/assessor. The College takes no responsibility for assessments that have not been signed into Student and Learning Services or handed directly to the trainer/assessor.

Please ensure you have made a copy of your assignment in the unlikely event that it is misplaced.

Assessments submitted on line will be available on line once the trainer has completed marking.

For units that are not on eLearning and you wish to have your assessment/assignment returned, you must staple a stamped, self addressed envelope to the assignment. Nature Care College takes no responsibility for assignments that are returned by mail. Any assignments that do not have an envelope attached will be destroyed at the end of term.

2.2 Late assessments/assignments It is the College's academic policy to deduct 5% for each day an assessment is late. A weekend is counted as two (2) days and hence will incur a 10% penalty. Any assessment task received more than eight (8) days after the due date will not be marked and will result in conceded pass for that unit of study.

If there are extenuating circumstances (see 1.4), you may apply for an extension no later than 72 hours before the due date of your assessment task. Applications must be made in writing to your trainer/assessor on the "Request for Assignment Extension" form available online. Requests for extensions made after the due date will not be considered.

Misreading the Unit of Study Outline, travel bookings for holidays, or poor time management will not be accepted as grounds for an extension of time for submission of an assignment / assessment item.

Upon approval, your trainer/assessor will advise the new due date and sign this form. This form must be attached to your assessment submission.

Except in exceptional circumstances, a student will be offered only one extension for any particular assessment item. Generally, a maximum of 7 days extension only will be granted. Applications for ‘assignment extensions’ may be rejected if the trainer has reason to believe that the student is seeking to gain an unfair advantage through deferred assessment. This judgement may be based on the following factors: • The particular circumstances of the application • The student’s academic record History of assessment extension applications

2.3 Failing Assessment tasks The opportunity to resubmit an assessment item may be offered to students who fail. Successfully passing a resubmitted assessment will be entered in the student’s Academic Record as "Pass Conceded". This is to not disadvantage students who have already met the subject’s criteria and received a "Pass". It is to provide fairness to all students and their academic records.


3. PLAGIARISM, COLLUSION AND CHEATING

3.1 Definition Cheating is an action which benefits no-one. It may result in either failure of the subject, or if it is a repeated offence, exclusion from the College. Plagiarism is one such form of cheating. It is defined as the usage of someone else's work without acknowledgement.

Plagiarism can include: • Copying someone else's assignment or exam paper • Using information which another student has collected without acknowledging it • Copying from any source without using an appropriate form of referencing • Using the ideas or research which you have found in any source without referencing, even if you have put those ideas or research findings into your own words.

It is essential to learn how to reference your work in an appropriate manner. If you do not reference your work correctly, i.e. if you are found guilty of plagiarism, the penalties are severe. You may be failed in a subject.

Nature Care College has produced a Student Style and Referencing Guide and this is available, free of charge, from the Student and Learning Services or online and the Library. Students are advised and encouraged to use this Guide for accuracy in referencing assignments. The Student Counselling service is also available to help with any stress and anxiety a student may be experiencing.

Intentional plagiarism is plagiarism which is deliberate with the intention to deceive e.g. copying someone else’s assignment and passing it off as your own work, copying large amount of works from other sources without acknowledging those sources.

Unintentional plagiarism is plagiarism which results from a lack of understanding of the concept of plagiarism, or a lack of skill in referencing/acknowledging sources in your assignments.

Both intentional and unintentional plagiarisms are breaches of the policy.

Group work means a project/assignment which is conducted by a number of students, resulting in a single piece of assessment or a number of associated pieces of assessment. Collusion involves working with others without permission to produce work which is then presented as your own, without acknowledging the input of others. This includes working together on an assignment and handing in identical, or very similar, assignments Collusion is a form of plagiarism. Students should not knowingly allow their work to be copied.

3.2 Students have a responsibility to: • read, understand and respect the policy on plagiarism; • familiarise themselves with the type of referencing required for assessments; • avoid all acts which could be considered plagiarism;seek assistance from appropriate sources with any academic writing

3.3 Penalties for Plagiarism, Collusion and Cheating • Each case will be individually assessed. • The level of intent to deceive, the extent of the plagiarism and the student's history in regard to plagiarism will be the principal criteria for determining penalties. • Repeat occurrence of plagiarism will result in exclusion from the college

Penalties may include any, or all, of the following: • A verbal warning • A written warning • A permanent note made on the Student’s academic record • Loss of all or part marks for the assessment item • Downgrading the final grade in the course to a conceded pass • Imposing a grade of fail in the course • The exclusion of the student from enrolment in a particular subject and/or course(s) • The exclusion of the student from the College


4 ATTENDANCE Theory classes have a 75% attendance requirement. Bodywork classes have a 90% attendance and it is a requirement that you be present for the first lesson. Attendance is an assessable component of your course, If you are unable to fulfil the attendance requirement, you need to consult your trainer/assessor as soon as possible. A student who attends less than 75% of a unit of study without providing evidence of extenuating circumstances (see Section 1.4) will fail that unit of study even if all other assessments have been satisfactorily completed. If a class has been missed, it is the student’s responsibility to catch up, no extra time will be given by the trainer to explain concepts discussed in the missed class.

5. ACADEMIC RESULTS Academic results are available under Grades in your course in eLearning. It is the responsibility of the student to follow up any incomplete results. There is a twenty one (21) day time limit for the disputing of any results. If you withdraw from a unit of study prior to the census date your record of academic transcript will be updated to reflect ‘withdrawn’. If you withdraw from a unit of study after the census date your record of academic transcript will be updated to reflect a ‘fail did not sit’. If you fail to formally withdraw from a unit of study prior to final assessment taking place your record of academic transcript will reflect a fail for the unit of study.

6. ACADEMIC RECORDS One copy of your Academic Record, a signed document, will be issued at Graduation. Please allow up to 10 working days for processing and please note that Academic Records are not issued if you have any outstanding fees or overdue library items.

6.1 Applying for your award Congratulations!! If you have completed the academic and clinical requirements of your Professional Qualification, please put a request into Student and Learning Services and let us know exactly how you wish to have your name shown on your Testamur.

Also, please ensure that before you order, you have fulfilled all academic, clinical and financial requirements i.e. you have: • Formally enrolled in the Professional Qualification • Completed and passed all subjects • Completed Clinic (and student teachings if applicable) • Paid all your outstanding tuition fees, library fines (if applicable) and returned all library books - please note current fees apply • Hold a current, approved Basic First Aid Certificate as per your Professional Qualification requirement (please refer to Course Outline), that has been sighted and recorded by Student and Learning Services.

Requests cannot be processed by Student and Learning Services until these criteria have been met. Please allow up to four (4) weeks for processing.

Nature Care strives always to produce academic results as quickly and as comprehensively as possible. From time-to-time, however, there may be a delay with results.

7. RECOGNITION OF PRIOR LEARNING Recognition of Prior Learning (RPL) means skills and knowledge or a qualification currently held, regardless of how, when or where the learning occurred may be used towards gaining a qualification. Under the rules of the Australian Quality Framework, exemptions may be awarded for any combination of formal or informal training and education, work experience or general life experience.

An individual may apply for RPL if they are enrolled in or studying a Professional Training Program at Nature Care College. In order to grant RPL for a unit of study Nature Care College must be confident that the applicant is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in Australian Qualifications Framework accredited courses. Nature Care College needs to be able to assess three criteria in the RPL application:

• The level of learning • The quality of the learning

• The currency of the learning. Please refer to the RPL Policy and Procedure which can be downloaded from www.naturecare.com.au. Application forms for RPL are available from Student and Learning Services.


Applications for RPL must be submitted four weeks before the commencement of the unit of study for which RPL is being sought. Though RPL applications will be accepted up till the first class of the unit of study, Nature Care College will not accept responsibility for any delays in study brought about by a late submission.

Applicants need to continue attending classes until a final decision is made on their RPL application. All applicants will be notified of the outcome in writing.

All successful RPL applicants will be provided with a record of the course of credit, which is to be signed by the student to be kept on their student file. Your RPL self assessment mapping forms, evidence documentation and tuition fees for each unit(s) of study/competency must accompany your RPL Application Enrolment Form.

Documentation should include copies of academic and personal documents. These documents must be certified by a Justice of the Peace. Due to the specific and experiential nature of Diploma of Energetic Healing units of study, students are advised to seek guidance from a Course Advisor prior to applying for exemptions.

National Recognition and Recognition of Current Competencies An individual may apply for National Recognition (NR) and Recognition of Current Competencies (RCC) if they are studying a Professional Training Program at Nature Care College and they have completed a nationally endorsed Training Package and Australian Qualifications Framework (AQF) accredited course or completed units of competency within this accredited course. The purpose of NR and RCC is to allow a student to automatically gain credit for a qualification or units of competency that they have successfully completed with another Registered Training Organisation (RTO). NR and RCC can only be given for a unit of competency or qualification that bears the same identification code as that taught at Nature Care College.

Please refer to the NR Policy & Procedure which can be downloaded from www.naturecare.com.au. Application forms for NR are available from Student and Learning Services.

Credit Transfer An individual may apply for a Credit Transfer (CT) if they are studying a Professional Training Qualification at Nature Care College and they have completed studies in the last 10 years with a recognised higher education provider within Australia. The purpose of CT is to allow an individual to gain credits for units of study at Nature Care College that they have successfully completed with the recognised higher education provider.

All successful CT applicants will be provided with a record of the course of credit, which is to be signed by the student to be kept on their student file. Please refer to the CT Policy & Procedure which can be downloaded from www.naturecare.com.au. Application forms for CT are available from Student & Learning Services.

8. DISTANCE LEARNING POLICIES Distance Learning Students must adhere to all Academic Policies and Procedures set out in this student handbook.

Timeframe for Distance Units of Study

Distance Learning students have one (1) term to complete a unit of study in-line with on campus units of study.

Students who fail to complete the unit of study in the specified one (1) term will receive a fail for the incomplete unit of study on their academic record.

What alternative options do I have if I am struggling to complete the distance learning unit of study within one (1) term?

Option 1: If you are enrolled in a Vet Fee Help enabled course and it is before the census date you can withdraw from the unit of study without penalty prior to the census date. Option 2: If you are enrolled in a Vet Fee Help enable course and it is after the census date you can apply for an assignment extension which you submit to your Trainer and/or a deferred exam which you submit to the Distance Learning Coordinator–simply complete the application form and submit along with supporting documentation http://www.naturecare.com.au/publications/forms.asp

Option 3: If you are enrolled in a Vet Fee Help enabled course and if after the census date you become seriously ill or have other special circumstances you may apply to have your FEE-Help balance re-credited. You must submit your application in writing with supporting documentation. You will be notified of the decision in writing within one month of receiving the application.

Distance Learning Exams Students are sent exam notification details in approximately Week 6 or 7 of each term. .

Failure to complete your exam in the period of time allocated will result in a deferred exam fee of $75


9. COLLEGE POLICIES AND REGULATIONS

STUDENT CODE OF CONDUCT

9.1 Suspension/Expulsion/Termination of enrolment A student may be suspended or expelled from Nature Care College in regard to the following: -Failure to uphold and maintain the College policies & regulations as set out in the Student Handbook -Breach of the Drugs & Alcohol policy -Misconduct and repeated disruption in the classroom & thereby negatively effecting the learning environment for students or a group of students in the classroom -The use of intimidation through verbal and non-verbal techniques to any person attending Nature Care College, its Academic or Administration staff. -Repeated disrespect to her/his student colleagues, lecturer, academic directors or Administrative staff -Harassment of another student, staff member or any person at the college including sexual harassment -Plagiarism -Misconduct that may place another student/trainee or staff member in fear of her/his safety, eg violence and/or abuse, or through continued disruptive behaviour restricting a trainer/assessor or class of students from maintaining a healthy learning environment -Cheating in an exam which has been reported by her/his trainer/assessor -Non payment of fees - course and clinic fees are to be paid strictly in accordance with the College’s Enrolment terms and conditions -Bullying another student or staff member -Diagnosing, prescribing or practicing unless under a College Supervisor, until fully qualified

9.2 SEXUAL HARASSMENT POLICY Sexual harassment is any unwanted, unwelcome or uninvited behaviour of a sexual nature, which makes a person feel humiliated, intimidated or offended. Sexual harassment can occur between men and women; women and other women; and men and other men.

Nature Care College is committed to ensuring that its work, training, learning and assessment environments are free from harassment. Sexual harassment will not be tolerated under any circumstances, and disciplinary action will be taken against any student/trainee who breaches this Policy.

Sexual harassment in education is illegal under the Anti- Discrimination Act NSW 1977 and the Sex Discrimination Act 1984. Some forms of sexual harassment may constitute a criminal offence (e.g. indecent exposure, sexual assault, stalking).

Behaviour Which Does Not Constitute Sexual Harassment Behaviour based on mutual attraction, friendship or respect and that which is consensual, welcome and reciprocated, does not constitute sexual harassment.

Complaints of Sexual Harassment All complaints are to be directed immediately to the Student and Learning Services Manager. All complaints of sexual harassment will be treated seriously, investigated promptly, impartially and confidentially and in accordance with the principles of natural justice.

If sexual harassment is found to have occurred, action will be taken to stop the behaviour immediately. Counselling may be offered to the complainant and/or the offender and, depending on the seriousness of the case, appropriate disciplinary action (which may include suspension from classes and/or expulsion from the College) will be taken. Sexual harassment involving a crime will be reported to the police.

9.3 Privacy Policy The privacy of your personal information is a vital part of our relationship with you as a student. We are committed to maintaining the secure custody of your personal information and strictly adhere to the NSW Privacy and Personal Information Protection Act 1988 (NSW).

As an educational institution Nature Care College holds personal information regarding our students. All information collected is necessary for the conduct of our business as an educational institution. The information collected is used for a variety of purposes including: • Student admission, Enrolment & progression • Provision of Student and Learning Services • Archival purposes • Mandatory reporting to external agencies which include Department of Education, Employment & Workplace Relations (DEEWR), the NSW Department of Education (DET), the Australian Skills Quality Authority (ASQA).

We are committed to keeping secure the information you provide to us, and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, unauthorised access, alteration or disclosure. We have a range of physical and technology policies in place to provide a robust security environment. We regularly review these measures to ensure their ongoing adequacy.

Please view our Privacy Policy available on the Nature Care College website.

9.4 Consequences of breaches of College policy Breaches of College policy may include any, or all, of the following:

• A verbal warning


• A written warning • A permanent note made on the Student’s academic record • Loss of all or part marks for the assessment item • Downgrading the final grade in the course to a conceded pass • Imposing a grade of fail in the course • The exclusion of the student from enrolment in a particular subject and/or course(s) • The exclusion of the student from the College • Ineligibility to receive an Academic Record, Diploma or Statement of

Attainment until all outstanding course and clinic fees have been finalised

9.5 Clinical Practice Policy Students performing their practical work in the Nature Care Clinic are expected to dress neatly and professionally and to behave professionally at all times.

Any student may be expelled or suspended from her/his Clinic training if she/he demonstrates any harm to or invasion of the safety of any patient through unprofessional behaviour or attitude.

Enrolment Terms and Conditions: Should be read carefully before enrolling into your chosen course and are on located on the Enrolment Forms and can also be accessed via the Nature Care website http://www.naturecare.com.au/enrolment/?id=38 9. 6 General Policy Nature Care College reserves the right to alter curriculum. Fees may change, generally on an annual basis

Information and Support Applicants are encouraged to contact Student and Learning Services for support throughout the admission process. We recommend that applicants speak with a Course Advisors to gain a full understanding of our courses before applying. Course Advisors are available 6 days a week via telephone, in person or email.


STUDENT GRIEVANCE RESOLUTION POLICY AND PROCEDURES: ACADEMIC AND NON- ACADEMIC MATTER Grievances brought against a Student/s by the ‘College’: Rationale

1. Nature Care College Pty Ltd is committed to providing a safe and productive study environment for its students, Student & Learning Services and its training staff, free from conflict, discrimination, distractions, misconduct of students, misrepresentation of the ‘college’ by a person or student, harassment or vilification. 2. Nature Care College recognises that those who study at the College have the right to the above and in doing so it is incumbent upon the college to ensure that all students have the opportunity and right to enjoy a learning environment that compliments the learning process and furthermore that induces an atmosphere of care and respect for each other, college staff and training staff. Definition 1. A grievance brought against a student by the ‘College’ is as a result of a problem, concern or complaint presented by an individual, a group,, or staff member. These may cover the areas below and will be dealt with on a case by case basis with the Directors of the college having the discretion to expel or temporarily expel a student from the college should college policy, procedures or other issues stated in this handbook not be resolved between the ‘college’ and a ‘student’. • Academic matters: e.g. assessment matters, teaching standards, exclusion from a course.

• Non-Academic matters: e.g. Administrative/enrolment matters, discrimination, harassment, vilification and bullying, misconduct, continued interruption to the learning environment, & misrepresenting the college in any way.

Policy & Procedure The policy and procedure for a grievance brought about by the College with a student will reflect the same general principles and procedures as the Student Grievance procedure with the ‘College’ as the party replacing the ‘Student’ during the grievance procedure.

Rationale 1. Nature Care College Pty Ltd is committed to providing a safe and productive study environment free from unfair treatment, conflict, discrimination, harassment or vilification. 2. Nature Care College recognises that those who study at the College have a legal and ethical right to raise a concern or complaint related to unfair treatment, harassment, discrimination and other such issues and to have that concern, problem, complaint or grievance dealt with confidentially, fairly, effectively and in a timely manner.

Definition 1. A grievance is a problem, concern or complaint presented by an individual or a group which relates to any of the following: • Academic matters: e.g. assessment matters, teaching standards, exclusion from a course • Non-Academic matters: e.g. Administrative/enrolment matters, discrimination, harassment, vilification and bullying 2. A grievance may involve unlawful discrimination if it contains allegations of unfair and inequitable treatment on the basis of a person’s race, ethnic origin or nationality; gender; marital status; status as a carer, pregnancy or potential pregnancy; age; disability; political affiliation. Vilification on the grounds of race, sexuality and health status is also unlawful. Unlawful harassment is unwelcome and offensive or intimidating behaviour, comments or images based on any of these grounds. The most common forms of harassment are racial and sexual harassment.

Principles 1. The process and procedures outlined in this policy aims to provide a fair, equitable and productive learning environment for all its students. This policy seeks to support the achievement of this goal by providing a transparent and consistent process for resolving student academic and non-academic grievances. 2. This policy does not limit the right of any student to seek the assistance of an external person or agency for the resolution of a grievance. Should the grievance be referred to an outside body, the internal processes of the College may be suspended pending the outcome of the external review. 3. A grievance will be treated seriously, expeditiously, impartially and sensitively, with due regard for procedural fairness, confidentiality and privacy. 4. The grievance may be made against another student/s or staff member/s. 5. These procedures do not apply to conflict which occurs with people other than students or employees of the College. 6. Anonymous complaints will not be investigated. 7. No person will suffer any disadvantage, be victimised or discriminated against because s/he raises a complaint or is associated with a grievance. However, if the complaint is found to be frivolous, malicious or vexatious, the matter may be referred to the Discipline Committee. 8. A grievance should be raised as early as possible after the incident relating to the complaint has occurred. 9. A grievance will be addressed as close as possible to the source of student dissatisfaction. This may be


influenced by the nature of the complaint and the complainant’s wishes. It is recognised that this is not always possible or appropriate. 10. Wherever possible, a grievance should be resolved by a process of discussion, cooperation and conciliation; that is, there shall be a desire by the parties involved to resolve the grievance in good faith. 11. Both the person raising a grievance (the complainant) and the person against whom a grievance is made (the respondent) will receive, in confidence, appropriate information, support and assistance in resolving the grievance from Student Support services. 12. Student Support services cannot act as an advocate in resolving the complaint. This does not limit the right of the complainant to seek advocacy from a third party, if desired. 13. Appropriate records of grievances will be kept and parties to the complaint shall have appropriate access to these records. 14. Confidentiality shall be observed by all participants and at all stages of the grievance procedure. 15. At any time during the grievance process, the complainant may withdraw their complaint by notification in writing to the Director of Education. Once withdrawn, the complainant cannot raise the matter again unless significant new information concerning the complaint is provided. 16. Unless there are exceptional circumstances, the complaint or grievance must be made within six [6] months of the action or outcome that has resulted in the complaint or grievance. 17. The complainant and all relevant parties will be informed of the outcome of the complaint or grievance in writing within fourteen (14) days of the decision.

ACADEMIC AND NON-ACADEMIC GRIEVANCE POLICY 1. All students of the College or those seeking to enrol in a course of study with the College are entitled to access the grievance and appeal procedures set out in this policy, regardless of the location of the campus of the College at which the grievance has arisen, the student’s place of residence or the mode in which they study. 2. The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other higher education provider policies or under statute or any other law. 3. The Academic & Non-Academic Grievance Policy is published in the Student Handbook, available at the Nature Care Library and on the Nature Care College website: http://www.naturecare.com.au 4. This policy is intended to cater for non-academic grievances that are not restricted to and may encompass any of the following: a) Harassment, sexual or otherwise, and/or vilification of a student enrolled in a course of the College by another student or member of the College faculty or Administrative staff; b) The claim that a student enrolled in a course of the College has an unpaid financial obligation to the College; c) Exclusion from a course of the College or from progression or from graduation in that course; or

d) Complaint arising from the use of personal information provided by a student. e) Academic grievances that are not restricted to and may encompass any of the following; f) Assessment matters, where it becomes an appeal against an assessment ). Teaching standards

h) Exclusion from a course i) Course content

5. This policy is communicated to training staff through the Training Staff Handbook and to support staff through the Staff Handbook. The Director of Education is responsible for the training of academic staff in the


application of the policy. The Student and Learning Services Manager is responsible for the training of support staff in its application. 6. The policy provides any student enrolled in a course of the College with three stages at which a complaint may be addressed. 7. The complainant and respondent will not be victimised or discriminated against in any of the three stages set out in this policy. 8. At all stages of the process, reasons and a full explanation in writing for decisions and actions taken as part of the procedures must be given if requested by the complainant and/or respondent (as per Standard 8.1d of the National Code 2007). 9. All records of all grievances and appeals and applications for review of decisions must be kept and be accessible to all interested parties (as per Standard 8.1a of the National Code 2007). Records of grievances and appeals and their outcomes will be kept strictly confidential and filed in a separate file (not kept on the student or staff file) and stored in the office of the Director of Education for a period of 5 years. Parties to the complaint will be allowed supervised access to these records. 10. Each party may be accompanied and assisted by a support person at any relevant meetings (as per Standard 8.1c of the National Code 2007). 11. If the student chooses to access the registered provider’s complaints and appeals processes, Nature Care College Pty Ltd will maintain the student’s enrolment while the complaints and appeals process is going on (as per Standard 8.4 of the National Code 2007). 12. If the internal or any external complaint handling or appeal process results in a decision that supports the student, Nature Care College Pty Ltd must immediately implement any decision and/or corrective and preventative action required and advise the student of the outcome (as per Standard 8.5 of the National Code 2007). NON ACADEMIC GRIEVANCE – THREE STAGES OF RESOLUTION STAGE 1: In the first instance, complaints should be discussed with the person/s involved. However, if this is impracticable, complainants should communicate with one of the staff listed below:

a. A member of Student Support Services b. Student & Learning Services Manager

The complaint must be dealt with in a reasonable time and at any rate the process will commence within 10 days of formal lodgement of the complaint or appeal and supporting documentation (as per Standard 8.1e of the National Code 2007), and where possible handled within the context of the relationship between the student and the person to whom the complaint is made. This arrangement is free of charge (as per Standard 8.1b of the National Code 2007) however; any costs incurred by the complainant in attending such appearance must be born by the complainant. STAGE 2: If unsatisfied with the response to the complaint or the time taken to resolve the matter, the complainant may submit the complaint in writing to the Registrar and/or explicitly seek the involvement of the Non- Academic Grievance Committee. The Chairperson of the Non-Academic Grievance Committee will deal with the complaint within a reasonable time, normally within 30 days of receipt of the complaint. This arrangement is free of charge (as per Standard 8.1b of the National Code 2007) however; any costs incurred by the complainant in attending such appearance must be born by the complainant. Nature Care College Pty Ltd will provide you with a written statement of the appeal outcome, including details of the reasons for the outcome (as per Standard 8.1d of the National Code 2007).

STAGE 3: If not satisfied with a decision of the Chairperson of the Non- Academic Grievance Committee, the complainant may request that the matter be dealt with through an external dispute resolution process by the person/body appointed by the provider for that purpose. Nature Care College Pty Ltd will advise the complainant of his or her right to do so at minimal or no cost (as per Standard 8.3 of the National Code 2007). If you are dissatisfied with the outcome of the mediation you may appeal the decision by requesting an external independent arbitrator. This gives you the opportunity to formally present your case. Nature Care College Pty Ltd will provide you with a written statement of the appeal outcome. Informal Resolution Internal ‘Round Table Conference’ (Optional) • The College can organise a ‘Round Table Conference’ between the student and a College representative Formal Resolution – External Professional Mediator Appointed • Formal Dispute Resolution may be requested after all appropriate forms of informal resolution have been sought. The student can request mediation by completing an appropriate ‘Request for Mediation’ form. For domestic students, the College can organise a meditation with a professional mediator. Once such agency is Leadr. – [email protected]. The Mediator will be organised within 14 working days and the outcome of this mediation will be known at the end of

the mediation process. • A support person may accompany the student during the Mediation.

• Both parties will commit to resolving the complaint. • The Mediator will provide a report on all outcomes of the Mediation to the provider and student. • At completion of the Mediation, both parties must sign an Agreement agreeing to the outcomes. This agreement does not remove the right to take further action under Australia’s consumer protection laws.


The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other vocational training provider policies or under statute or any other law.

Student Complaints and Appeals Procedure Informal Resolution - External ‘Round Table Conference’ Formal Resolution - External Professional Mediator appointed The College will keep appropriate records of grievances for at least five years, and allow parties to the complaint appropriate access to these records. NON-ACADEMIC GRIEVANCE SCOPE The policy provides any student enrolled in a course of the College with three stages at which a complaint may be addressed. They are: 1. The student may take the complaint to any of the following: a) A member of Student Support Services b) The Registrar The complaint must be dealt with in a reasonable time and at any rate within 21 days of receipt of the complaint, and where possible handled within the context of the relationship between the student and the person to whom the complaint is made. 2. If unsatisfied with the response to the complaint or the time taken to resolve the matter, the student may submit the complaint in writing to the Registrar and explicitly seek the involvement of the Non-academic Grievance Committee. 3. If not satisfied with a decision of the Non-academic Grievance Committee, the student may request the Principal for the matter to be dealt with through and external dispute resolution process by the person appointed by the College for that purpose. NON-ACADEMIC GRIEVANCE PROCEDURE 1. Any student enrolled in an accredited higher education course of the College has the right to lodge a complaint with the Non-academic Grievance Committee and to seek a review of the decision of that committee. 2. Where a complaint is dealt with under the first stage of this policy, (see above) The Student and Learning Services Manager must give reasons and a full explanation in writing for decisions and actions taken as part of the procedures if requested by the complainant and/or respondent. 3. Where a student is unsatisfied with the handling of a complaint under the first stage of this policy, and wishes to seek the involvement of the Non-academic Grievance Committee, such complaints must be submitted in writing to the Registrar and explicitly seek the involvement of the Non-academic Grievance Committee. 4. The Student and Learning Services Manager must acknowledge receipt of a complaint in writing within one week. 5. The complainant and/or respondent must not be victimised or discriminated against in any of the three stages set out in this policy. 6. If attempts at mediation have failed under the first stage of this policy, the Non-academic Grievance Committee must address a complaint within 1 calendar month of the receipt by the Student and Learning Services Manager of the written complaint; 7. The complainant must be given the opportunity to appear before the Non-academic Grievance Committee. Any costs incurred by the complainant in attending such appearance must be born by the complainant. 8. An impartial observer, agreeable to both the College and the complainant will be permitted (if the complainant and/or respondent requests) to attend the proceedings.

9. The complainant and/or respondent have the right to be represented by a third person (such as a family member, counsellor or other professional support person) if they so desire, but not to legal representation. 10. The Non-academic Grievance Committee must give reasons and a full explanation in writing for decisions and actions taken as part of the procedures if requested by the complainant and/or respondent. 11. The complainant must be informed in writing that the College has a process by which the decision can be reviewed externally. In the event that the Non-academic Grievance Committee’s decision does not resolve the issue, the complainant may seek an external review by an independent Review Officer appointed by the College (see details above) within three months of the initial decision being communicated in writing. 12. Applications for the review of a decision of the Non- academic Grievance Committee must be submitted in writing to the Student and Learning Services Manager and explicitly state that a review of a decision of the Non- academic Grievance Committee is sought. 13. In relation to FEE-HELP the Student and Learning Services Manager must acknowledge receipt of an application for a review of a decision and inform the applicant in writing that, if the Review Officer has not advised the applicant of the decision within 45 days of receiving the application for review, then the Officer is taken to have confirmed the original decision. 14. The decision of the Non-academic Grievance Committee meeting(s) at which the decision was originally made and all tabled documents dealing with the grievance must be forwarded to the Review Officer. 15. Records of all grievances and applications for review of decisions must be kept and be accessible to all interested parties for a period of five years. Such records must remain confidential. 16. The Review Officer must give reasons and a full explanation in writing for decisions and actions taken as part of the procedures if requested by the complainant and/or respondent. 17. In relation to VET FEE-HELP the Review Officer must inform applicants of their right to apply to the; Administrative Appeals Tribunal for a further review of the decision; and provide the contact details of the nearest Administrative Appeals Tribunal Registry, and the approximate cost of lodging an appeal with the Tribunal. THREE STAGES OF RESOLUTION – ACADEMIC STUDENT GRIEVANCE RESOLUTION POLICY AND PROCEDURES –


ACADEMIC STAGE 1: In the first instance, complaints should be discussed with the person/s involved to: • identify and discuss the complaint or grievance with the other party • discuss the best outcome to the complaint or grievance • agree to act to resolve the complaint or grievance If you feel it is not appropriate for you to talk to the person/s involved then talk to the relevant faculty head or put your complaint in writing and address the letter to the Director of Education. The complaint must be dealt within a reasonable time frame and at any rate the process will commence within 10 days of formal lodgement of the complaint and supporting information (as per Standard 8.1e of the National Code 2007), and where possible handled within the context of the relationship between the student and the person to whom the complaint is made.

This arrangement is free of charge (as per Standard 8.1b of the National Code 2007) however; any costs incurred by the complainant in attending such appearance must be born by the complainant. STAGE 2: If unsatisfied with the response to the complaint or the time taken to resolve the matter, the complainant may submit the complaint in writing to the Director of Education and/or explicitly seek the involvement of the Academic Appeals Committee. The Chairperson of the Academic Appeals Committee will deal with the complaint within a reasonable time, normally within 30 days of formal lodgement of the complaint and supporting documentation. This arrangement is free of charge (as per Standard 8.1b of the National Code 2007) however; any costs incurred by the complainant in attending such appearance must be born by the complainant. Nature Care College Pty Ltd will provide you with a written statement of the appeal outcome, including details of the reasons for the outcome (as per Standard 8.1d of the National Code 2007). STAGE 3: If not satisfied with the decision of the Chairperson of the Academic Appeals Committee, the complainant may request that the matter be dealt with through an external dispute resolution process by the person/body appointed by the provider for that purpose. Nature Care College Pty Ltd will advise the complainant of his or her right to do so at minimal or no cost (as per Standard 8.3 of the National Code 2007). If you are dissatisfied with the outcome of the mediation you may appeal the decision by requesting an external independent arbitrator. This gives you the opportunity to formally present your case. Nature care College Pty Ltd will provide you with a written statement of the appeal outcome. Formal Resolution – External Professional Mediator Appointed • Formal Dispute Resolution may be requested after all appropriate forms of informal resolution have been sought. The student can request mediation by completing an appropriate ‘Request for Mediation’ form. The College can request ACPET to organise an accredited independent professional Mediator. The Mediator will be organised within 14 working days and the outcome of this mediation will be known at the end of the mediation process limited to organising the Mediator and a room for the Mediation. • A support person may accompany the student during the Mediation. • ACPET will not take part in the formal Mediation. • Both parties will commit to resolving the complaint. • The Mediator will provide a report on all outcomes of the Mediation to the provider and student. • At completion of the Mediation, both parties must sign an Agreement agreeing to the outcomes. This agreement does not remove the right to take further action under Australia’s consumer protection laws. The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other higher education provider policies or under statute or any other law.

Student Complaints and Appeals Relating to Assessment Procedure Informal Resolution - External ‘Round Table Conference’ (ACPET to facilitate) (optional) Formal Resolution - External Professional Mediator appointed Academic Appeals Relating to Assessment To lodge an appeal against an assessment, students should complete the Notice of Intention to Appeal form and return to Student Learning Services within 14 days of receipt of result. Prior to taking this step you should make every effort to resolve the matter with you assessor. Upon receipt of the Notice of Intention to Appeal form, the College will convene a panel of independent assessors to review the assessment. You will be given the opportunity to formally present your case. The Appeals Process is set out below. All appeals regarding assessment will follow this process. Notification of Outcome The Director of Education will formally advise you in writing of the outcome of your appeal. Should students be dissatisfied with the outcome of the Academic Appeals Committee, as in other cases of complaint, an external mediator may be appointed.


Health and Safety in the College

Your health and safety while studying and training is our highest priority. We aim to provide a safe and healthy environment that minimises the risk of accident. While we take every care with the safety of our buildings, you also have a role to play.

Responsibility of students/trainees: a) Follow all safety rules b) Report unsafe conditions and practices to your trainer/assessor and/or Student and Learning Services staff c) Learn and train in a way that maintains your safety and that of fellow students

Drugs & Alcohol Nature Care College provides a learning/training environment which aims to ensure the health, safety, respect and productivity of all students/trainees.

The use of drugs and alcohol may impair an individual’s capacity to learn safely, efficiently and with respect for other students. The use of such substances may result in the risk of injury or a threat to your wellbeing or that of other parties. Our policy is that no student/trainee is to attend College while under the influence of alcohol or drugs. Every student, academic and staff member is entitled to enjoy such an environment.

Prescription Drugs & Medication Nothing within our Drugs and Alcohol policy prohibits the use of prescription pharmaceuticals. You should check with your Doctor or Practitioner that your prescription does not impair your study performance or put you or others at risk in the College.

Infectious Diseases Policy 1. Students who are HIV positive, or a carrier of a Hepatitis virus, must not be discriminated against in any way. 2. No student is obliged to inform any other individual at the College or Clinic that they are carrying HIV, Hepatitis B or Hepatitis C. 3. A student who has an infectious disease that could enter an individual’s body by the respiratory or gastrointestinal system, e.g. influenza, Hepatitis A, etc, must not attend College or Clinic until a Practitioner has verified he/she is no longer infectious. Absence from College for any length of time due to such an illness should be discussed with a Course Advisor. This will be kept strictly confidential. 4. If a student does wish to inform another individual of the nature of an illness (of any kind), that individual MUST NOT, IN ANY CIRCUMSTANCE, reveal that information to any other person without their permission. 5. If a student who is a client in the Training Clinic confides in the Supervisor and/or students that they carry HIV, Hepatitis B or Hepatitis C virus, no individual privy to this information must reveal it to anyone else, without their permission. This confidentiality is, naturally, essential for all aspects of the consultation.

6. All students involved in bodywork studies should be treated equally with regard to the transmission of body fluids to other individuals. That is, it should be assumed that all students have body fluids which are potential sources of infection. Students must therefore: a) Cover any breaks or cuts in the skin with a waterproof dressing. b) If a student has any skin break/cut on or near their hands, they must wear, while massaging/touching a client, a pair of disposable gloves. Some authorities suggest the wearing of two (2) pairs of gloves. Alternatively, they may choose not to massage or have body contact at that time. c) If a student acting as the ‘client’ in a bodywork class has a break or cut in the skin: (i) The cut must be covered; (ii) The area of the cut/abrasion should not be touched or massaged, nor the area immediately surrounding it. This is due to not only protecting the bodyworker but also for the possibility of ‘spreading’ the problem, whether it be a simple infection, or as serious as a skin tumour; (iii) The student therapist may choose to wear gloves while massaging the ‘client’, even if he/she does not massage that particular damaged area. d) If any body fluids are spilled during a class, or during Clinic, they should be wiped up with paper towels, while wearing gloves. e) Surface areas should be cleaned with a neutral detergent. f) Towels should be changed for each student/client.

To summarise: Providing you adhere to the recommended hygiene practices, you are highly unlikely to be infected by HIV, Hepatitis B or Hepatitis C, while performing: • Swedish Massage • Remedial Massage • Aromatherapy • Reflexology • Shiatsu • Lymphatic Drainage, or • Any other bodywork therapy taught at Nature Care College. Remember, you are in the ‘helping’ profession. Please have respect for the rights and privacy of all individuals.


Equity and Diversity

Nature Care College has a strong commitment to ensure that the diverse nature of the Australian society is reflected in all aspects of its employment and education. The College also aims to provide a supportive and open organisational culture in which students and staff are able to develop to their full potential.

We are committed to implementing Equal Opportunity aiming to ensure that all students and staff are treated fairly and equitably, and can work and study in an environment free of harassment. Discrimination, harassment and victimisation are unlawful, undermine professional relationships, diminish the experience of College life, and are not tolerated.

All students and staff have a responsibility to contribute to the achievement of a productive, safe and equitable study and work environment. The College provides confidential advice and assistance with the resolution of discrimination and harassment - related complaints.

Access & Equity Officer: Anke Szilat Occupational Health & Safety Officer: Julian Moorcroft


Fire Evacuation

In the event of a fire or a threatening situation, contact the Fire Warden or Deputy Fire Warden designated for each building. They will call the Fire Brigade, Police or an Ambulance. Grab only your handbag or bag - LEAVE AS QUICKLY AS POSSIBLE.

Staff members will be at the exit points to usher people outside in a calm and orderly fashion, and to provide any assistance where required.

Follow the routes for exiting as illustrated in the Emergency Evacuation floor plans displayed on each floor of each building. Use the nearest fire stairs leading outside the building.

Congregate across the road from the building. A roll call will then be called by specific trainer/assessors where applicable. The Fire Wardens will check corridors/classrooms to see that the building is vacant.

Fire stairs and passageways MUST remain clear at all times. Fire Warden - Ground Floor, 46 Nicholson St Cafe - Cafe Manager Fire Warden - Ground Floor, 46 Nicholson St Clinic - Clinic Manager Fire Warden - Level 1 46 Nicholson St Student & Learning Services - SLS Manager Fire Warden - Level 2 46 Nicholson St - Trainers on duty Fire Warden - Library 50 Nicholson St - Librarian on duty Do not return to the buildings until the “all clear” is given.

Documents

NCC Student Handbook 2015 v1 - Nature Care … Handbook 2015 Nature Care College Pty Ltd 3 Welcome To assist you in your studies, this Handbook provides information on all College