Service Bulletin

Matrix ClimbMill C5x (CS17) “No SPM detected” troubleshooting

Effective Date: Nov.9 2012 Models Affected:

Matrix C5x-(CS17)

Bulletin Number

NB-1211004 Prepared by: Benson Wu

SYMPTOM

1. Matrix Climbmill C5x (CS17) is showing error message “No SPM detected” on display.

2. Press “Go”, Count down from 3, 2, 1. But the machine is not moving.

REASON

1. Due to brake & Flywheel installation process, repair will require replacement to solve this issue.

2. The fly wheel is moving due to the deformation of the washers or the screws are not long enough to fix.

3. The large nut is not assembled correctly, so the DC brake is hitting the nut so the machine can’t move.

(The case was happened in Dominican Republic)

Solution-1

1. Standard “No SPM detected” troubleshooting instructs the tech to check the speed sensor first. (Figures A & B)

2. Check the 3 pins of the speed sensor connection for broken or bent pins. Replace the speed sensor if needed.

3. If after reconnecting the Speed sensor cable, the error message “No SPM detected” still remains, or if you can

hear a brake release sound after pressing the “Go” button, but the steps are still not moving.

Hold the flywheel, then try to move the fly wheel “forward” and “back”,

If the issue is movement related, this problem could be present. (Please see next page - Solution 2).

Flywheel

Solution-2 Parts replacement Guide

1. On the Climb mill drive set, there are three

items that need to be changed: the washers,

screws and the small cushion on the big nut has to

have a small bevel.

2. Remove the DC brake set first (4 screws) as

shown with the orange arrows (Figure C).

3. The tech can remove the side covers to do this

replacement and there is no need to take the

whole drive set off of the equipment.(Figure C).

4. Remove the large nut first by removing 3

screws (Figure D). This is the 1st item. The small

cushion on this large nut should have a small

bevel as shown in the circled area.

5. The 2nd item is in the circle too. This washer

and the screw have to change (Figure D).

6. The 3rd item is circled in Picture E. The

washers and the screws need to change.

(Figure C)

(Figure D)

(Figure E)

7. This is the 1st item. The small cushion on

this large nut has to have a small bevel.

(Figures E~F).

8. After removal of the big nut, the washer and the

screw have to change (Figures G-H).

9. The screw specifications (current and new) are

shown below.

Spec. Screw*2 Washer*2

Current M8*10mm 23*8.2*1.5t

New M8*15mm 23*8*3.0t

Current:

Small cushion

Improved:

With a small bevel

Current Improved

Current Improved

(Figure E)

(Figure F)

(Figure G)

10. The 3rd item is shown in Figure H. The washer

and the screw have to change.

The solutions for the equipment in the field and warehouse

The solutions for the equipment in the field and warehouse

1 Affected models

(JHT no.) Matrix C5x-(CS17)

2 NA ECR no. N/A 10 Old part number N/A

3 JHT ECO no. N/A 11 Old price N/A

4 Implemented

date 2012/10/29 12 New part number N/A

5 Started s/n FCS22121000486 ~ 13 new price N/A

6 field service

suggestion

■ case by case

□ club by club

□ rework all

14 S-BOM updated N/A

7 units in the

warehouse

■ no action required

□ replace all 15 S-Drawing update N/A

8 parts in stock ■ running change

□ immediate change 16 photos attached Y

9 video available N/A 17 SOP attached N

Bulletin type (Draft version or Final version)

□ Draft version due to the implement date and started S/N are not ready yet. ■ Final version, All completed

(Figures H)