Navigating External

Workforce Management

SAP Fieldglass

Scott MoorhouseSenior Consultant

sig.org/summit

Navigating External Workforce

Management: Building a Business Case

Scott Moorhouse, SAP Fieldglass / March 15, 2017

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 3Public

Survey the Room

• Who is currently building a business case or working toward a

business case in 2017?

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Business Case Roadmap

1. Purchasing factors

2. Identify key stakeholders

3. Business goals & objectives

4. Financial benefits

5. Risks & considerations

6. Implementation plan

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 5Public

1. Purchasing Factors

Questions

• What matters?

• Worker quality

• Compliance/risk mitigation

• Cost savings

• Efficiency

• Visibility

Steps

• Identify organizational gaps and

foundational risks

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6Public

Value Buckets

V I S I B I L I T Y E F F I C I E N C Y Q U A L I T Y

C O S TC O M P L I A N C E

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2. Identify Key Stakeholders

Questions

• Who will own the solution?

• Who will benefit from the solution?

Steps

• Determine internal champions

• Communicate VMS benefits

throughout organization

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 8Public

Common Stakeholders

Procurement Finance

Executives Legal

HR

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 9Public

3. Business Goals & Objectives

Questions

• Where is the value?

• Hard ($) or soft (efficiency) value?

Steps

• Prioritize needs

• savings, compliance, strategic, etc.

• Examine the drivers of goals and

objectives

Time and expense capture

Integrations

Invoice automation

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Value Levers

Worker

Administration

Operational

EfficiencyProcess Workflow

Supplier

Performance

Buying Channel

OptimizationReports & Analytics

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4. Financial Benefits

Questions

• Is there a savings target/mandate?

• How can we measure the value?

Steps

• Iterate on value levers (previous

step)

• Tailor to business needs

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Financial Model

Financial Benefits

Annual Cost Savings Estimate Annual Cost Avoidance Estimate

1. Loss of volume discount due to late

payment of invoices in arrears2-4%

1. Reduce turnover of existing contractors

eligible to continue supporting

2-4%

2. Reduce current cost of invoice

management (e.g., researching

lost/missing invoices)

1-2%2. Reduce hours to track, maintain and

report contractor information1-2%

3. Reduce VMO FTE resource hours to

track and report contractor spend1-2%

3. Reduce hours to request or remove

access to systems1-2%

4. Reduce technical coordinators needed to

help provision contractors1-2%

4. Reduce number of RSA tokens needed

by contractors1-2%

Total 5-10% Total 5-10%

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5. Risks & Considerations

Questions

• How will we support this tool

(internal and external)?

• What is our change management

plan?

Steps

• Develop change management plan

• Identify potential problem areas

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6. Implementation Plan

Questions

• Who will lead implementation

internally?

• What resources will be needed (IT,

Purchasing/Hiring Managers, etc.)?

• Will there be 3rd parties (MSP,

suppliers, etc.)?

Steps

• Create RASCI

• Allocate resources

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Implementation Timeline

Validate Scope

Establish

Objectives

Converge “To Be”

Processes, Fieldglass

System Design &

Program concepts

Combine “To Be”

Process Flows

Business Rules for

Configuration

Obtain Design Sign-off

Perform System

& Integration Tests

End User

Communication &

Training

Goals

Analyze Design ConfigureTest & Train

Launch & Transition

Timeline

2 - 4 Weeks 2 - 3 Weeks 3 Weeks 3 Weeks 2 Weeks

Successfully Launch

Program

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SAP Fieldglass

Scott Moorhouse

scott.moorhouse@sap.com