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Training Seminar

Tactical Communication Skills a.k.a.

Verbal Judo, Verbal Defense & Influence

Defusing Confrontations De-escalating Techniques

Instructor: Gary Klugiewicz

Vistelar Group, Director

Gary Klugiewicz is a Director of the Vistelar Group. He is an internationally known verbal and defensive tactics instructor. Gary’s primary training focus is as a senior consultant for Verbal Defense & Influence, a structured communications methodology for preventing and de-escalating conflict. His classroom training is not lecture-based; it employs an experiential and learning-centered approach called Interactive Performance-Based Instruction. Gary’s background includes 25 years with the Milwaukee County Sheriff’s Department, five years as a Calibre Press Street Survival Seminar Instructor, National Champion Fighter in Knockdown Karate, Team One Network member, advisor to Force Science Research Center and Killology Research Group, and he is a subject matter expert and program developer for PoliceOne.com.

October 3 & 4, 2012

Denver, Colorado

Register On-Line At: www.patc.com

Public Agency

Training Council

Jim Alsup, Director

National Criminal Justice

Public Safety Continuing Education ®

Sponsored By:

Denver Sheriff’s Department Denver, Colorado

NATIONAL TRAINING

10 Day Spanish

Language Immersion

November 6, 2012

Thru

November 16, 2012

Indianapolis, Indiana

For Additional Information Call:

1-800-365-0119

Western States Training Conference

Las Vegas, Nevada Nov 26-30 / Dec 3-7, 2012

Law Enforcement and Fire Science Training Classes

December 10-12, 2012 Hostage Negotiators Training Conference

Course Name Seminar

ID # Start End Fee

Court Security 10645 Nov 26 Nov 28 $295

Arson Case Management 10648 Nov 26 Nov 28 $295

Internal Affairs– Five Day 10651 Nov 26 Nov 30 $575

Kinesic Interview & Interrogation Phase I & II

10643 Nov 26 Nov 30 $525

Drug Investigation Conference 10657 Nov 26 Nov 30 $495

Detective and New Criminal Investigator 10644 Nov 26 Nov 30 $450

Legal and Liability Issues in Schools 10646 Nov 29 Nov 30 $275

Electronic Evidence Conference 10649 Dec 3 Dec 5 $375

Leadership Academy 10656 Dec 3 Dec 7 $495

New Fire/Arson Investigator Academy 10653 Dec 3 Dec 7 $475

Death & Homicide– Five Day 10655 Dec 3 Dec 7 $525

Use of Force - Five Day 10654 Dec 3 Dec 7 $525

Hostage Phase I & II 10652 Dec 3 Dec 7 $525

Interviewing the Sexual Deviant 10964 Dec 10 Dec 12 $295

Tactical Communication Skills 10963 Dec 11 Dec 12 $295

4th Annual Hostage Negotiators Training

Conference 10658 Dec 10 Dec 12 $325

~ 2 WAYS TO REGISTER ~

Online: www.patc.com - follow the Eagle!

Phone: 1-800-365-0119 - Our representatives will gladly assist you

Tactical Communication Skills a.k.a

Verbal Judo, Verbal Defense & Influence Defusing Confrontations • De-escalating Techniques

Course Objectives:

Tactical Communication Skills is the updated version of the program developed by the late Dr. George Thompson of the Verbal Judo Institute and the subject of four books, with over 300,000 copies sold. Previously known as Tactical Communications and Professional Communications Skills, this well-researched and field-proven methodology has been taught to over one million individuals worldwide since 1983. The new Tactical Communication Skills curriculum is focused on:

Preventing interpersonal discord

Managing verbal abuse

Defusing confrontations

De-escalating violence

Generating voluntary compliance

Building cooperation and collaboration

Reducing liability

Enhancing officer performance and professionalism In crisis situations, Tactical Communications Skills / Verbal Judo provides an approach for deciding– in the midst of the conflict– when de-escalation is no longer possible and definitive action must be taken. Even in the absence of conflict, Tactical Communication Skills / Verbal Judo improves an officer’s interpersonal skills and self-confidence in dealing with others, effectiveness in responding to others, and ability to maintain mental and emotional safety. Tactical Communication Skills / Verbal Judo is not just lecture based; it employs an experiential and learning-centered approach called “Interactive Performance Based Instruction”. This approach uses guided discovery, simulation scenarios and videotaping to capture student performance and positive group debriefing techniques. Course Topics:

The five universal truths of human interaction

Dignity– the core need of every human being

Staying professional in a crooked world

How to manage verbal abuse– not just take it

Creating a respectful work environment

How to communicate with difficult people

Powerful tactics for persuasion

Making ethical interventions before bad things happen

Engaging in active listening

Knowing when to act and then how to defend your actions

Reducing the risk of conflict when making an initial contact

How to get your message across, even when dealing with difficult people

How to remain under emotional control during disagreements

Seminar Agenda

Tactical Communication Skills a.k.a

Verbal Judo, Verbal Defense & Influence Defusing Confrontations • De-escalating Techniques

October 3 & 4, 2012 • Denver, Colorado

Seminar Title: Tactical Communication Skills Instructor: Gary Klugiewicz Seminar Location Denver Sheriff’s Department 5440 Roslyn Street, # 5-100 Denver, CO 80216 When: October 3 & 4, 2012 Registration Time: 8:00 A.M. (October 3, 2012) Hotel Reservations: Holiday Inn Denver East—Stapleton 3333 Quebec Street Denver, CO 80207 1-303-321-3500 $84.00 Single or Double Registration Fee: $295.00 Includes Hand-outs, Tactical Communication Skills manual, Coffee Breaks, and Certificate of Completion.

Names of Attendees 1.

2. 3. 4. Agency

Invoice To Attn: (Must Be Completed)

Address City State Zip Email Phone

Fax

3 Ways to Register for a Seminar!

1. Register Online at www.patc.com — Yellow link upper left corner

2. Fax Form to Public Agency Training Council FAX: 1-317-821-5096

3. Mail Form to

* * * Pre-payment is not required to register * * *

Upon receiving your registration we will send an invoice to the department or agency .

Checks, Claim Forms, Purchase Orders should be made payable to:

Public Agency Training Council

If you have any questions please call

317-821-5085 (Indianapolis) 800-365-0119 (Outside Indianapolis)

Public Agency Training Council 5235 Decatur Blvd

Indianapolis, Indiana 46241

Federal ID# 35-1907871

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Seminar ID #10870

Note: To receive discounted room rates, identify yourself with

PATC (Corporate ID: 100211184)

Wednesday, October 3, 2012 8:00 a.m.– 8:30 a.m. Registration 8:30 a.m.— 9:30 a.m. Welcome / Overview / Needs Assessment 9:30 a.m. – 11:00a.m. The five universal truths for improving your

personal and professional skills 11:00 a.m.—12:00 p.m. Professionalism: staying professional in difficult situations 12:00p.m.– 1:00 p.m. Lunch (On Your Own) 1:00 p.m.—2:30 p.m. How to manage verbal abuse 2:30 p.m.– 4:00 p.m. Making ethical interventions before bad things happen 4:00 p.m.-5:00 p.m. Engaging in active listening and risk assessment Thursday, October 4, 2012 8:00 a.m.– 9:00 a.m. Knowing when words alone fail and its time to take action 9:00 a.m.—10:30 a.m. Reducing conflict using a non-escalating initial contact 10:30 a.m.—12:00 p.m. Creating powerful tactics for overcoming verbal resistance 12:00 p.m.—1:00 p.m. Lunch (On Your Own) 1:00 p.m.– 2:30 p.m. Report Writing: knowing your plan so you can defend your actions 2:30 p.m.– 4:00 p.m. Enhancing your performance with video taped practical exercises 4:00 p.m.– 5:00 p.m. Final summation and wrap up Certificate Presentation