National Quality ProgramQuality Standardization: Entering and Resolving Disputes

Standard Process

MitigatingCircumstan

ces Dispute the results

Enter Quality Check Data from QEDataMax to iDrive

Update Quality ChecklistLine items in QEDataMax

Quality Checks• Installs• Trouble Calls• Upgrades• Downgrades

Cox Vendor Supervisors

Field Supervisors

QC Techs

Data Mismatch

Dispute Resolution

3

Review Scores

DiscussDispute

Enter Dispute

DisputeModerati

onTeam*

UpdateQED

ResolutionModify

QED&

iDrive

Sharethe

Results

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