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Electronic Security Systems
National Occupational Standards
Final Approved - Electronic Security Systems – March 2013 1
National Occupational Standards
For
Electronic Security Systems
Final Approved Suite
March 2013
Electronic Security Systems
National Occupational Standards
Final Approved - Electronic Security Systems – March 2013 2
Key purpose To design, install & maintain electronic security systems to meet customers’ requirements
Overview
These Standards define the competencies required to carry out the functions
carried out by those who are employed in the Electronic Security Sector.
The NOS are intended as a high level strategic overview of the competencies
required to fulfil the tasks required in the workplace. The NOS are not
designed to describe specific roles; role definitions are normally based on a
number of the functions and therefore a number of the standards.
There is no expectation, therefore, that a job role would encompass all the
performance requirements across every standard, rather that specific jobs
utilise appropriate standards.
The standards have been devised based on best practice for the definition of
NOS. Each comprises a number of performance criteria which an individual
should demonstrate to be competent in the sector. Each standard also has
underpinning knowledge and understanding, although in the NOS there is not
an immediate and direct relationship between an individual performance
criterion and a knowledge and/or understanding statement; the latter underpin
the whole of the standard.
It should be noted that the approach to working may differ across the four
nations of the UK. The NOS have been written to enable any differences to be
accommodated and to enable different terminology to be applied as
appropriate. However, regardless of the national context, at the heart of work
is to develop, manage and maintain the security of the organisation and it’s
stakeholders.
Electronic Security Systems National Occupational Standards
Final Approved - Electronic Security Systems – March 2013
3
NOS Contents
Technical NOS
NOS Title
Survey sites to collect information for the design,
installation and maintenance of electronic
security systems SYS 4 Survey sites to prepare specifications for
electronic security systems Produce designs and specifications for electronic
security systems and their installation
Determine cost of electronic security systems
and their installation
Determine the cost of maintaining the
performance of electronic security systems
SYS 5 Prepare quotations for providing electronic
security systems
Produce quotations for electronic security
systems, their installation and their maintenance
Confirm the details of electronic security system
requirements
Plan and co-ordinate the use of resources to
install electronic security systems
SYS 6 Plan the installation of electronic security
systems
Organise first fixes of installation
Carry out technical audits of electronic security
systems SYS 7 Audit electronic security systems
Produce audit reports
Confirm plans and agreements for installation
Confirm availability of equipment and materials SYS 8 Make preparations and arrangements to
install electronic security systems Contribute to the preparation of installation
Prepare to install electronic security systems
Install transmission and system components
Inspect and test transmission and system
components SYS 10 Install electronic security systems
Restore sites after installing transmission and
system components
SYS 11 Test and confirm operation of electronic
security systems
Test and confirm operation of electronic security
systems
SYS 12 Commission electronic security systems Commission electronic security systems
Carry out preventative maintenance on systems
Undertake component replacement or adjustment
and subsequent restoration
SYS 13 Maintain the performance of electronic
security systems
Liaise with customers during service visits
Electronic Security Systems National Occupational Standards
Final Approved - Electronic Security Systems – March 2013
4
Identify causes of unacceptable system
performance
Rectify faults in systems
SYS 14 Diagnose and rectify faults on electronic
security systems
Liaise with customers during repair visits
Prepare to make sales presentations SYS 15 Make presentations to sell electronic
security systems Give sales presentations
Prepare to negotiate sales
Prepare sales proposals SYS 16 Negotiate sales of electronic security
systems Negotiate and agree terms of sales
SYS 17 Handover electronic security systems Handover electronic security systems
Control contracts against agreed quality
standards
Maintain contract compliance with relevant
legislation
Control contract progress against agreed
programmes
Control contract quantities and costs
SYS 19 Control contract work
Control contract against agreed terms and
conditions
Co-ordinate site preparation SYS 20 Implement works to meet installation
requirements Co-ordinate work control
Review drawings to collect information for the
design, installation and maintenance of electronic
security systems SYS 21 Review drawings to prepare specifications
of electronic security systems Produce designs and specifications of electronic
security systems and their installation
Common Core NOS
SFS 1 Protect yourself from the risk of violence at work
SFS 2 Make sure your own actions reduce risks to health and safety
SFS 3 Promote a healthy and safe culture in the workplace
SFS 4 Communicate effectively with others
SFS 5 Give a positive image of yourself
SFS 6 Work effectively with other agencies
SFS 8 Develop productive working relationships with colleagues
SFS 10 Provide leadership for your team
SFS 11 Ensure compliance with legal, regulatory, ethical and social requirements
SFS 13 Manage your own resources and professional development
SFS 16 Assess and address risk to the environment
SFS 17 Use radio communications effectively
SFS SYS 4
Survey sites to prepare specifications for electronic
security systems
SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 5
Overview
This NOS sets out the skills, knowledge and understanding for you to collect
and record information for the design and specification of electronic security
systems and their installation.
You must know and comply with the legislation, regulations, standards and
codes of practice that are relevant to the systems for which you carry out
surveys and produce designs and specifications.
This NOS covers the following activities:
1. Survey sites to collect information for the design, installation and
maintenance of electronic security systems
2. Produce designs and specifications for electronic security systems and
their installation
SFS SYS 4
Survey sites to prepare specifications for electronic security systems
SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 6
Performance criteria You must be able to:
Survey sites to collect information for the design, installation and
maintenance of electronic security systems
P1 confirm you have all the necessary and correct details of customer
requirements to carry out site surveys
P2 use survey methods that are appropriate to the type of system,
transmission system, site and customer requirements
P3 recognise and record accurate and relevant factors and site
characteristics that could impact on designs, specifications and
installation
P4 record relevant accurate details and data on which designs and
specifications can be produced and installations can be carried out
P5 complete surveys within agreed timescales
P6 carry out surveys in line with relevant codes of practice
P7 maintain the confidentiality of information, sites and systems in line with
relevant legislation, codes of practice
You must be able to:
Produce designs and specifications for electronic security systems and
their installation
P8 confirm that you have sufficient correct information and have had
relevant consultations to design and specify systems that meet
customers requirements
P9 design systems that meet required performance using data and
information provided through surveys
P10 produce system designs and specifications that optimise costs and that
are appropriate to installation sites
P11 provide designs and specifications which enable successful installation
and operation of systems
P12 produce designs and specifications for systems that meet the
requirements of relevant legislation, regulations, standards and codes of
practice
P13 provide designs and specifications in agreed formats, within required
timescales and to the appropriate person
P14 maintain the confidentiality of information, sites and systems in line with
relevant regulations, legislation and codes of practice
P15 identify specialised contractors where required
P16 obtain or produce approvals and certification required for systems
SFS SYS 4
Survey sites to prepare specifications for electronic security systems
SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 7
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to the system to be installed
K2 current relevant laws, regulations, standards and codes of practice
relating to the installation and operation of systems
You need to know and understand:
Survey sites to collect information for the design, installation and
maintenance of electronic security systems
K3 the details you need for preparing system designs and specifications,
and from where to get these details
K4 why you must have accurate and up to date details of systems, sites and
customer requirements
K5 when you might need to liaise with other people to survey sites
K6 how to carry out surveys, take appropriate measurements and record
relevant details of surveys
K7 how to read and interpret architectural and similar drawings
K8 how to recognise factors that could affect system installation,
transmission or operation, and how to record the details fully and
accurately
K9 how to communicate and work with other people
You need to know and understand:
Produce designs and specifications for electronic security systems and
their installation
K10 why it is important to have and use sufficient valid, accurate and up to
date information from surveys
K11 the limits, constraints and capabilities of organisation involved in the
installation and operation of systems
K12 the performance, limitations, cost, and availability of systems, equipment
and components that you could specify in your designs
K13 formats of and information required for designs and specifications
K14 typical timescales and activities involved in the installation of systems,
including manpower requirements
SFS SYS 4
Survey sites to prepare specifications for electronic security systems
SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 8
Glossary
In these National Occupational Standards;
factors: local conditions of the site that could affect or influence the design or
installation. For example (but not exhaustive) environmental; use; occupancy;
access; structure
site characteristics: physical layout, dimensions, structure and use
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 4
Survey sites to prepare specifications for electronic security systems
SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 9
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 4
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words survey; system; site; design; performance; information; installation;
maintenance; electronic; security; transmission
SFS SYS 5
Prepare quotations for providing electronic security
systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 10
Overview
This NOS sets out the skills, knowledge and understanding for you to prepare
and provide quotations for systems, including determining the cost, installation
and maintenance.
You must know and comply with the relevant legislation, regulations, standards
and codes of practice that are relevant to calculating and providing quotations,
in addition to those of your own organisation.
This NOS covers the following activities:
1. Determine cost of electronic security systems and their installation
2. Determine the cost of maintaining the performance of electronic security
systems
3. Produce quotations for electronic security systems, their installation and
their maintenance
SFS SYS 5
Prepare quotations for providing electronic security systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 11
Performance
criteria
You must be able to:
Determine cost of electronic security systems and their installation
P1 clarify any anomalies that appear in site or system information before
calculating costs
P2 calculate costs based on information in the specification
P3 base your calculations on suppliers’ prices, approved unit costs for
labour, and profit margins
P4 calculate costs accurately, fully and in a way that can be confirmed
P5 record details of any deviations from original specification clearly and
accurately
P6 maintain the confidentiality of information, sites and systems in line with
relevant legislation, codes of practice
You must be able to:
Determine the cost of maintaining the performance of electronic security
systems
P7 confirm the details of system performance specification before
calculating costs
P8 confirm that systems are capable of meeting performance specifications
P9 determine accurate details of activities and labour times required to
maintain system performance
P10 base your calculations on agreed responsibilities, approved unit costs for
labour, and profit margins
P11 calculate costs accurately, fully and in a way that can be confirmed
P12 take account of your organisations’ abilities to maintain systems, and
contractual commitments where these exist
P13 record details of any deviations from customers’ specification clearly and
accurately
P14 maintain the confidentiality of information, sites and systems in line with
relevant legislation, codes of practice
You must be able to:
Produce quotations for electronic security systems, their installation and
their maintenance
P15 provide all the relevant information in your quotations that is required to
meet the specification
P16 provide information clearly, completely and accurately in approved
formats and within required timescales
P17 provide clear details of the responsibilities of your organisation,
customers and third parties where these exist
P18 clarify any potential areas of misunderstanding or confusion in terms that
your customers can understand
P19 produce quotations that take account of the type of contract involved
P20 maintain the confidentiality of information, sites and systems in line with
relevant legislation, codes of practice
SFS SYS 5
Prepare quotations for providing electronic security systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 12
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to providing quotations
K2 your organisation’s policies and requirements for providing quotations
You need to know and understand:
Determine cost of electronic security systems and their installation
K3 why it is important to clarify anomalies, and record deviations when you
are calculating costs
K4 the information that you need to calculate the costs of providing systems
and installations
K5 what system components are needed to provide systems that meet the
specification
K6 how to select the best option from a number of possibilities of
components and system arrangement
K7 where to find costs of system components: suppliers’ catalogues and
price lists, labour rates and profit margins, company pricing list
You need to know and understand:
Determine the cost of maintaining the performance of electronic security
systems
K8 why it is important to confirm the requirements of customers and system
performance when you are calculating costs
K9 the information that you need to calculate the costs of maintaining
systems performance
K10 what consumable or replacement components are needed to maintain
systems performance, their costs and availability
K11 how to select the best option from a number of possibilities of
arrangements to maintain system performance
K12 where to find details of labour rates and profit margins
K13 how to communicate and work with other people
You need to know and understand:
Produce quotations for electronic security systems, their installation and
their maintenance
K14 the processes and procedures involved in preparing quotations
K15 why you must provide specific details of variations, special system
facilities, installation arrangements, or other factors that could affect
quotations
K16 why you must maintain confidentiality of information, sites and systems
K17 the requirements and benefits of contract review
SFS SYS 5
Prepare quotations for providing electronic security systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 13
You need to know and understand:
Documentation
K18 the different formats for calculating and presenting costings, and when to
use them
SFS SYS 5
Prepare quotations for providing electronic security systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 14
Glossary
In these National Occupational Standards;
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
SFS SYS 5
Prepare quotations for providing electronic security systems
SFS SYS 5 - Prepare quotations for providing electronic security systems 15
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 5
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; systems; quotations; cost; installation; maintaining;
performance; calculations; audit; information; interface; components;
transmission
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 16
Overview
This NOS sets out the skills, knowledge and understanding for you to confirm
relevant information required about electronic security systems and sites to
plan and co-ordinate installations.
This NOS covers the following activities:
1. Confirm the details of electronic security system requirements
2. Plan and co-ordinate the use of resources to install electronic security
systems
3. Organise first fixes of installation
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 17
Performance criteria You must be able to:
Confirm the details of electronic security system requirements
P1 confirm that you have all the information and details required to plan
system installations and that it is current and accurate
P2 confirm that specified systems are compatible with site characteristics
and are capable of meeting operational requirements
P3 confirm the availability of transmission and system components
P4 record details of variations from original specification accurately and fully
You must be able to:
Plan and co-ordinate the use of resources to install electronic security
systems
P5 confirm that you have all the relevant details of work activities required to
plan system installations, and that they are accurate and complete
P6 communicate and agree working arrangements with customers and third
parties where necessary, that are mutually acceptable
P7 confirm that all necessary resources will be available when required
P8 produce project plans that are realistic and in formats that are suitable
for their purpose
P9 anticipate and plan contingency action to deal with potential problems
with work schedules or arrangements
P10 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P11 identify the means for safe isolation of electrical supply systems
You must be able to:
Organise first fixes of installation
P12 select the correct types of transmission and system components for the
site characteristics and installation, containments and fixings to suit
P13 provide details of first fixes to the people involved with installations in
suitable formats and within agreed timescales
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 18
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to the installation and operation of systems
K2 current relevant legislation, regulations, standards and codes of practice
relating to cabling security systems
You need to know and understand:
Confirm the details of electronic security system requirements
K3 the principles of system design and installation including how
environmental factors can affect the operation and performance of
transmission and system components
K4 how to relate system design specification to customers requirements
relevant to security systems
K5 the performance, limitations and availability of the transmission and
system components
K6 the properties of commonly used building materials and how these could
influence installation work
K7 how to confirm details of system requirements
K8 how to communicate and work with other people
You need to know and understand:
Plan and co-ordinate the use of resources to install electronic security
systems
K9 why it is important to have full and feasible plans in order to carry out
efficient and effective installations
K10 how to relate system design specification to the customers’ requirements
relevant to security systems
K11 the principles of project planning and how to use common planning
tools, and techniques
K12 installation activities, their typical timescales, and how to plan and
coordinate them
K13 how to match skill requirements for installation with the skills of available
personnel
K14 the typical problems that can occur and how to plan to deal with them
K15 how to plan and co-ordinate the use of resources
K16 why it is important to co-ordinate with other trades
K17 why you need to identify the presence of electrical supply and how it can
be isolated safely
You need to know and understand:
Organise first fixes of installation
K18 how to interpret system design specification and site information relevant
to selecting types of transmission components
K19 electrical, signalling and transmission principles
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 19
K20 the uses of different types of transmission systems
K21 the properties of typical building materials that could affect the
transmission systems
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 20
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
site characteristics: physical layout, dimensions, structure and use
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 6
Plan the installation of electronic security systems
SFS SYS 6 - Plan the installation of electronic security systems 21
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 6
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; install; installation; fixes; requirements;
specification; techniques; tools; transmission; plan
SFS SYS 7 Audit electronic security systems
SFS SYS 7 - Audit electronic security systems 22
Overview
This NOS sets out the skills, knowledge and understanding for you to carry out
audits of electronic security systems to confirm system compliance with
operational requirements and legislation, regulations and codes of practice and
produce audit reports.
This NOS covers the following activities:
1. Carry out technical audits of electronic security systems
2. Produce audit reports
SFS SYS 7
Audit electronic security systems
SFS SYS 7 - Audit electronic security systems 23
Performance criteria You must be able to:
Carry out technical audits of electronic security systems
P1 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 carry out sufficient checks to determine whether systems comply with
the specification
P4 carry out sufficient tests to determine whether systems meet the
operational requirements
P5 inspect systems to determine whether they comply with relevant current
laws, regulations, standards and codes of practice
P6 carry out all systems audit checks, tests and inspections in line with
approved procedures
P7 record the results of your audit accurately and fully, including details of
variances that affect system performance
You must be able to:
Produce audit reports
P8 produce technical audit reports in the required formats
P9 report all relevant findings of audits
P10 give accurate and full details of audits, including corrective action to the
relevant person, using approved documents and within required
timescales
P11 determine what corrective action should be taken to bring non-compliant
systems in to compliance
P12 maintain the confidentiality of information, sites and systems in line with
relevant codes of practice
SFS SYS 7
Audit electronic security systems
SFS SYS 7 - Audit electronic security systems 24
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to the system being audited, and how to relate them
to technical audits
K2 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to carrying out technical audits of systems
You need to know and understand:
Carry out technical audits of electronic security systems
K3 how to relate technical audits to the specification and their operational
requirements
K4 how to report technical audits of systems, using approved procedures
K5 what types of corrective action can be taken to deal with non-
compliances and how to report this
You need to know and understand:
Produce audit reports
K6 why it is important to record accurate details of technical audits
K7 what documents you need and what information you must record in
them
K8 why you need to identify the presence of electrical supply and how it can
be isolated safely
K9 how to communicate and work with other people
SFS SYS 7
Audit electronic security systems
SFS SYS 7 - Audit electronic security systems 25
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
SFS SYS 7
Audit electronic security systems
SFS SYS 7 - Audit electronic security systems 26
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 7
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words audit; electronic; security; systems; report; technical; non-compliance; details;
confidentiality; supply; isolate; transmission
SFS SYS 8
Make preparations and arrangements to install
electronic security systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 27
Overview
This NOS sets out the skills, knowledge and understanding for you to confirm
pre-installation preparations and arrangements for electronic security systems.
This NOS covers the following activities:
1. Confirm plans and agreements for installation
2. Confirm availability of equipment and materials
3. Contribute to the preparation of installation
SFS SYS 8
Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 28
Performance criteria You must be able to:
Confirm plans and agreements for installation
P1 confirm working arrangements with customers and third parties where
necessary, that are mutually acceptable
P2 confirm access arrangements are suitable for installation staff,
equipment and vehicles where required
P3 confirm the availability of health and safety documentation that should
be present on site
P4 confirm the availability of suitable public services and site facilities that
you need during installation work
P5 make sure you have all the necessary information you need to carry out
the installation
P6 anticipate and plan contingency action to deal with potential problems
with installation work
You must be able to:
Confirm availability of equipment and materials
P7 confirm that all system equipment and materials needed for the
installation are available in accordance with the specification
P8 confirm that all necessary tools and equipment are available, in good
working order, are suitable for the job and comply with relevant safety
requirements
P9 confirm that all relevant test equipment is available and has a current
calibration certificate
P10 report the details of faulty or dangerous tools or equipment to the
relevant person
P11 make sure you have all the necessary documents required to carry out
the installation
P12 deal with any discrepancies in the availability of the correct system
components, equipment, tools or documents before starting installation
work
You must be able to:
Contribute to the preparation of installation
P13 confirm locations of transmission and system components comply with
those specified
P14 select suitable fixing methods that are appropriate to sites, building
materials, regulations, standards and codes of practice
P15 set up safe and secure work areas that are convenient to installation,
staff and customers, using barriers and signs as appropriate
P16 erect temporary access equipment in line with safe practice, regulations
and customers’ restrictions
P17 anticipate problems in preparing for the installation and resolve them
SFS SYS 8
Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 29
promptly in line with your organisations’ procedures and guidelines
P18 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P19 identify the means for safe isolation of electrical supply systems
SFS SYS 8
Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 30
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to working on sites to install systems
K2 why it is important to confirm the availability of health and safety
documentation and their requirements
K3 the relevant health and safety requirements for working on the site
You need to know and understand:
Confirm plans and agreements for installation
K4 why it is important to confirm and agree working arrangements with
customers and third parties
K5 why it is important to confirm suitable access for staff, equipment and
vehicles
K6 the requirements of safe and secure storage of equipment and materials
K7 what information you require to carry out the installation, and what to do
if it is not all available to you
K8 how to communicate with customers and third parties
You need to know and understand:
Confirm availability of equipment and materials
K9 why it is important for the correct transmission and system components
are correct and available, and how to confirm this
K10 why it is important to check the safe and correct operation of tools and
equipment, how to do this and how to deal with any that do not meet
requirements
K11 why it is important to know what test equipment is required for the
relevant completion tests
K12 the capabilities and limitation of the tools and equipment that you use,
and why it is important to use the correct tools and equipment
K13 why it is important for all test equipment to have a current calibration
certificate
K14 what documents you need to install systems and how you must use
them
You need to know and understand:
Contribute to the preparation of installation
K15 how to relate physical locations for transmission and system
components to technical documents
K16 the different devices and methods for fixing transmission and system
components to the building materials
K17 the different temporary access equipment available, and how to erect
and use them safely
SFS SYS 8
Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 31
K18 why it is important to set up safe and secure work areas, including for
equipment and tools
K19 how to discuss and negotiate work arrangements with customers, to
achieve mutual satisfaction
K20 why you need to identify the presence of electrical supply and how it can
be isolated safely
SFS SYS 8
Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 32
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 8 Make preparations and arrangements to install electronic security
systems
SFS SYS 8 - Make preparations and arrangements to install electronic security systems 33
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 8
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words install; electronic; security; systems; plans; agreements; equipment;
preparations; site; safety; installation; components; secure; transmission
SFS SYS 10 Install electronic security systems
SFS SYS 10 - Install electronic security systems 34
Overview
This NOS sets out the skills, knowledge and understanding for you to install
equipment for electronic security systems and restore sites.
This NOS covers the following activities:
1. Prepare to install electronic security systems
2. Install transmission and system components
3. Inspect and test transmission and system components
4. Restore sites after installing transmission and system components
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 35
Performance criteria You must be able to:
Prepare to install electronic security systems
P1 make sure you have the information you need to install system
components
P2 confirm that you have sufficient components to complete the installation
P3 confirm that all necessary tools are available
P4 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P5 identify the means for safe isolation of electrical supply systems
You must be able to:
Install transmission and system components
P6 fit all transmission and system components in accordance with the
specification to optimise operation and maintenance
P7 use suitable fixing devices and methods that are appropriate to site and
building materials
P8 make sure that installed transmission and system components are free
from damage or internal obstruction
P9 avoid unnecessary damage to building structures and surfaces
P10 comply with relevant health and safety requirements while installing
P11 use the correct tools and equipment to position and mount equipment
safely
You must be able to:
Inspect and test transmission and system components
P12 make sure that installed transmission and system components are free
from damage or obstruction
P13 confirm transmission and system components meet their required
operating performance, using appropriate testing methods
P14 label installed transmission and system components in line with the
specification
P15 comply with relevant health and safety requirements while installing
transmission and system components
P16 test and record against appropriate documentation
You must be able to:
Restore sites after installing transmission and system components
P17 close and seal any openings made, securely in line with relevant codes
of practice and suppliers’ guidelines
P18 make good any damage to building structures or surfaces in accordance
with the specification
P19 report the details to the relevant person of any damage that you cannot
repair
P20 remove installation tools and equipment from sites after use, reporting
the details to the relevant person of any that are unserviceable
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 36
P21 return spare or reusable equipment and materials to their designated
locations
P22 dispose of waste, debris and surplus materials in line with approved
procedures and relevant regulations, standards and codes of practice
P23 make permanent any temporary site arrangements on completion of
installation work
P24 comply with relevant health and safety requirements while restoring
installation sites
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 37
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to installing electronic security systems
K2 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to handling waste or debris material
K3 why it is important to dispose of waste, debris and surplus material
safely and in line with the relevant regulations, standards and codes of
practice
You need to know and understand:
Prepare to install electronic security systems
K4 how to relate physical locations for transmission and system
components to technical documents
K5 how you are going to install transmission and system components,
particularly anticipating potential problems
K6 the limits of your authority and responsibility, and how to get help when
you need it
K7 why it is important to check the safe and correct operation of tools and
equipment, how to do this and how to deal with any that do not meet
requirements
K8 the capabilities and limitation of the tools and equipment that you use,
and why it is important to use the correct tools and equipment
K9 what documents you need to install systems and how to use them
K10 why you need to identify the presence of electrical supply and how it can
be isolated safely
You need to know and understand:
Install transmission and system components
K11 how to relate equipment and their physical locations to technical
documents
K12 the different types of fixing for transmission and system components
K13 the different types and properties of transmission methods
K14 the properties of building materials and how to fit equipment
K15 how to safely handle equipment during installation
You need to know and understand:
Inspect and test transmission and system components
K16 why it is important to comply with segregation requirements (for power
and signalling)
K17 how to test transmission and system components against their required
operating performance and what to do when these requirements are not
met
K18 why it is important that installed transmission and system components
are free from damage or obstruction
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 38
K19 how to label installed transmission and system components in line with
the specification
K20 why it is important to comply with relevant health and safety
requirements while installing transmission and system components
K21 how and why it is important to test and record against appropriate
documentation
You need to know and understand:
Restore sites after installing transmission and system components
K22 why you must remove all unwanted items from sites after installation of
equipment is complete
K23 the house-keeping requirements at the sites where you install equipment
K24 why it is important to dispose of waste, debris and surplus material
safely and in line with the relevant regulations and codes of practice
K25 methods of repairing typical building surfaces
K26 how and why it is important to close and seal any openings made,
securely in line with relevant codes of practice and suppliers’ guidelines
K27 why it is important to report the details to the relevant person of any
damage that you cannot repair
K28 why it is important to comply with relevant health and safety
requirements while restoring installation sites
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 39
Glossary
In these National Occupational Standards;
containment: For example (but not exhaustive) basket; conduit; ducting;
ceiling voids; trays; surface mounted; catenaries
electrical supply systems: supply to the system components, such as
primary and secondary supplies
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 10
Install electronic security systems
SFS SYS 10 - Install electronic security systems 40
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 10
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words install; electronic; security; systems; equipment; cables; restore; terminations;
maintenance; cost; transmission
SFS SYS 11
Test and confirm operation of electronic security
systems
SFS SYS 11 - Test and confirm operation of electronic security systems 41
Overview
This NOS sets out the skills, knowledge and understanding for you to carry out
operational tests on systems.
This NOS covers the following activities:
1. Test and confirm operation of electronic security systems
SFS SYS 11
Test and confirm operation of electronic security systems
SFS SYS 11 - Test and confirm operation of electronic security systems 42
Performance
criteria
You must be able to:
P1 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 identify the relevant tests that you are to carry out on the system
P4 make sure that test equipment is working properly and calibrated where
necessary before starting tests
P5 confirm testing arrangements with customers and third parties where
necessary, that are mutually acceptable
P6 carry out required tests in line with approved procedures and codes of
practice
P7 take appropriate action to remedy situations where systems or
equipment do not meet their operational requirement
P8 record tests results accurately and fully, using the approved recording
methods and formats
P9 provide tests results in the approved format to the relevant person,
within agreed timescales
P10 comply with relevant health and safety requirements while testing
systems
P11 confirm that all system documents have been completed, collated and
are available for handing over to the relevant person
P12 confirm that all administration documents required by your organisation
are complete, accurate and passed to the relevant person
P13 confirm that sites are clear of tools, equipment, waste and surplus
materials when systems are handed over to customers
P14 give full and accurate information to customers and third parties where
necessary about arrangements for handover, maintenance, further work
and any enquiries
P15 give the required details of systems and handover arrangements to
alarm receiving centres where necessary
SFS SYS 11
Test and confirm operation of electronic security systems
SFS SYS 11 - Test and confirm operation of electronic security systems 43
Knowledge and
understanding
You need to know and
understand:
K1 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to the operation and testing of systems
K2 the tests relevant to the systems and equipment you test
K3 the expected operation of systems and equipment being tested,
including the expected results of the tests you carry out
K4 why it is important to make sure test equipment is working properly, and
calibrated where necessary
K5 the purpose of and how to use the relevant test equipment and interpret
results
K6 sufficient relevant transmission and system components theory for you
to interpret the results of the tests you carry out
K7 the limits of your authority and responsibility in taking direct action to
deal with equipment that does not meet its operational requirement
K8 why it is important to record accurate details of test results and make
them available to the relevant person
K9 how to discuss and negotiate work arrangements with customers to
achieve mutual satisfaction
K10 why you need to identify the presence of electrical supply and how it can
be isolated safely
K11 how to confirm that systems, their associated equipment and operational
performance meet the specification
K12 what documents and information should be given to customers and why
it is important that customers have this
K13 what administration documents are required by your organisation after
completed installations and why it is important that these documents are
complete and accurate
K14 your organisation’s arrangements for site clearance and restoration,
handovers, maintenance, further work and customer complaints
K15 how to communicate and work with other people
SFS SYS 11
Test and confirm operation of electronic security systems
SFS SYS 11 - Test and confirm operation of electronic security systems 44
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
tests: For example but not exhaustive - visual; electrical, operational, induced
faults
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 11
Test and confirm operation of electronic security systems
SFS SYS 11 - Test and confirm operation of electronic security systems 45
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 11
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; systems; test; confirm; operation; transmission;
commission; handover
SFS SYS 12 Commission electronic security systems
SFS SYS 12 - Commission electronic security systems 46
Overview This NOS sets out the skills, knowledge and understanding for you to
commission electronic security systems.
This NOS covers the following activities:
1. Commission electronic security systems
SFS SYS 12
Commission electronic security systems
SFS SYS 12 - Commission electronic security systems 47
Performance
criteria
You must be able to:
P1 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 confirm the installation complies with the specification
P4 make sure you have all the relevant documents and information you
need to commission systems
P5 commission systems in accordance with the specification
P6 take suitable action to minimise potential disruption to customers’ and
other relevant third parties’ normal work activities
P7 take action to deal with any problems that may arise during
commissioning operations
P8 complete commissioning documents in accordance with the specification
SFS SYS 12
Commission electronic security systems
SFS SYS 12 - Commission electronic security systems 48
Knowledge and understanding You need to know and understand:
K1 current relevant legislation, regulations, standards and codes of practice
relating to the commissioning of electronic security systems
K2 what information you need to confirm systems are ready to be
commissioned, and from where you get this information
K3 how to confirm that systems and their performance meet the
specification
K4 the operation of the systems that you commission
K5 the processes and procedures you must use to bring systems into
operation, and why you must apply them, including completing
commissioning documents
K6 how to communicate and work with other people
K7 what actions you can take to minimise disruption to customers and third
parties
K8 what action you can take to deal with problems that arise during
commissioning operations
K9 why you need to identify the presence of electrical supply and how it can
be isolated safely
K10 sufficient relevant transmission and system components theory for you
to interpret the results of the tests you carry out
SFS SYS 12
Commission electronic security systems
SFS SYS 12 - Commission electronic security systems 49
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
transmission: the interconnection of system components. For example (but
not exhaustive) wired, wireless, networking
SFS SYS 12
Commission electronic security systems
SFS SYS 12 - Commission electronic security systems 50
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 12
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words commission; handover; electronic; security; systems; operation; customer;
specification; commissioning; configuration;
SFS SYS 13 Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 51
Overview
This NOS sets out the skills, knowledge and understanding for you to maintain
the operational performance of electronic security systems, through
preventative maintenance, component replacement or adjustment.
This NOS covers the following activities:
1. Carry out preventative maintenance on systems
2. Undertake component replacement or adjustment and subsequent
restoration
3. Liaise with customers during service visits
SFS SYS 13
Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 52
Performance criteria You must be able to:
Carry out preventative maintenance on systems
P1 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 make sure you have full details of the maintenance that you are to carry
out on systems
P4 make sure that test equipment is working properly and calibrated where
necessary before starting tests
P5 confirm maintenance arrangements with customers (including any
reduction of system performance during maintenance) and third parties
where necessary, that are mutually acceptable
P6 carry out preventative maintenance at times that are convenient to your
customers
P7 carry out required maintenance in line with agreed schedules, approved
procedures and codes of practice
P8 confirm that the system meets the specification after maintenance work
is completed
P9 record results of tests and inspections accurately and fully, using the
approved recording methods and formats
P10 comply with relevant health and safety requirements whilst carrying out
system maintenance
P11 recognise any changes which may be detrimental to the performance of
the transmission, system components and specification
You must be able to:
Undertake component replacement or adjustment and subsequent
restoration
P12 inform the customer effectively throughout the maintenance process
P13 carry out adjustments and replacements in line with approved
procedures and codes of practice
P14 make sure that equipment replacements and adjustments enable
systems to meet the specification
P15 label replaced components and remove from customers’ premises, in
line with approved procedures
P16 record details of component replacements and adjustments accurately
and fully, using the records format
You must be able to:
Liaise with customers during service visits
P17 give customers sufficient warning of any action you are about to take so
that potential disruption to their normal activities is minimised
P18 provide customers with details of maintenance carried out
P19 advise customers of any deterioration in system performance
P20 maintain a positive and professional manner with customers at all times
SFS SYS 13
Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 53
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to the operation, testing and maintenance of systems
K2 why it is important to dispose of waste debris and surplus material safely
and in line with the relevant regulations and codes of practice
K3 your organisation’s policy and procedures relevant to working at
customer’s premises
K4 relevant electrical systems theory in order to understand the purpose of
the results of the tests, adjustments and replacements carried out
You need to know and understand:
Carry out preventative maintenance on systems
K5 the tests and maintenance procedures relevant to the specification,
transmission and system components
K6 the equipment being tested, including the expected results of the tests
you carry out
K7 why it is important to make sure test equipment is working properly, and
calibrated where necessary
K8 the purpose of relevant test equipment how to use it and interpret the
results
K9 why it is important to record accurate details of test results and
maintenance visits, and make them available to the relevant person/s
K10 how to discuss and agree work activities that are mutually acceptable
between the customer and you
K11 why you need to identify the presence of electrical supply and how it can
be isolated safely
You need to know and understand:
Undertake component replacement or adjustment and subsequent
restoration
K12 why, when carrying out adjustments and replacements to systems it is
done with the minimum inconvenience to customers
K13 what adjustments and replacements you are authorised to make, and
how to carry them out
K14 how systems and equipment operate on which adjustments and
replacements are carried out
K15 why it is important to record accurate details of adjustments,
replacements and maintenance carried out and make them available to
the relevant person
K16 how to discuss and negotiate work activities that are mutually acceptable
to the customer and yourself
SFS SYS 13
Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 54
You need to know and understand:
Liaise with customers during service visits
K17 why and how you must carry out maintenance with minimum
inconvenience to customers, as well as maintain the safety and security
of premises
K18 how system performance can be affected by operational changes or
deterioration in system components
K19 what information you must give customers or users about service
activities that you have carried out
K20 how to communicate and work with other people
SFS SYS 13
Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 55
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
maintenance: the process of maintaining a system for example (but not
exhaustive) measurements, adjustments, calibrations, physical inspections,
replacements, tests
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
tests: For example (but not exhaustive) visual; electrical, operational, induced
faults
SFS SYS 13
Maintain the performance of electronic security systems
SFS SYS 13 - Maintain the performance of electronic security systems 56
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 13
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; performance; maintain; maintenance; component;
replacement; adjustment; restoration; liaise; transmission; specification
SFS SYS 14
Diagnose and rectify faults on electronic security
systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 57
Overview
This NOS sets out the skills, knowledge and understanding for you to diagnose
and rectify faults on electronic security systems ensuring liaison with customers
during repair visits.
This NOS covers the following activities:
1. Identify causes of unacceptable system performance
2. Rectify faults in systems
3. Liaise with customers during repair visits
SFS SYS 14
Diagnose and rectify faults on electronic security systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 58
Performance criteria You must be able to:
Identify causes of unacceptable system performance
P1 safely identify the presence of electrical supply, into and inside,
electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 confirm the nature of the fault before diagnosing causes
P4 make sure that test equipment is working properly and calibrated where
necessary before starting diagnostic tests
P5 discuss with the customer and take suitable action to minimise potential
disruption
P6 diagnose the cause of faults using logical and systematic processes
P7 get help to diagnose causes of faults from appropriate persons when
you need it
P8 record diagnostic tests and results fully and accurately in line with your
organisational requirements
P9 comply with relevant health and safety requirements while diagnosing
faults
You must be able to:
Rectify faults in systems
P10 confirm you have authority to rectify faults before taking any action
P11 communicate effectively to the customer throughout the repair process
P12 carry out actions to rectify faults to restore system performance
P13 confirm systems meet the required performance after a fault repair
P14 process removed components in line with approved procedures and
current legislation
P15 record accurately details of repairs using the approved methods and
documents
P16 comply with relevant health and safety requirements while carrying out
fault repairs in systems
You must be able to:
Liaise with customers during repair visits
P17 give customers sufficient warning of any action you are about to take so
that potential disruption to their normal work activities is minimised
P18 communicate effectively throughout the repair process
P19 record details of repair work carried out
P20 record any changes to the system which may deviate from the
specification
P21 maintain a positive and professional manner with the customer at all
times
SFS SYS 14
Diagnose and rectify faults on electronic security systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 59
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 why it is important to dispose of waste debris and surplus material safely
and in line with the relevant regulations and codes of practice
K2 current relevant legislation, regulation, standards, codes of practice and
guidelines relating to the operation, testing and maintenance of systems
K3 your organisation’s policy and procedures relevant to working at
customer’s premises
K4 relevant electrical systems theory in order to understand the purpose of
the results of the tests, adjustments and replacements carried out
You need to know and understand:
Identify causes of unacceptable system performance
K5 why it is important to get sufficient information about the fault before
starting to diagnose the cause
K6 why it is important to make sure test equipment is working properly, and
calibrated where necessary
K7 the required operational performance of the transmission and systems
components relevant to the specification
K8 what tests you must use to diagnose faults, how to carry them out, the
expected results using the appropriate test equipment
K9 why it is important to record accurate details of reported faults, tests
carried out and results, and make them available to the relevant person
K10 why you need to identify the presence of electrical supply and how it can
be isolated safely
You need to know and understand:
Rectify faults in systems
K11 what actions to rectify faults you are authorised to take, and how to carry
them out
K12 how systems and equipment operate, which you rectify faults on
K13 relevant electrical, and systems theory in order to rectify faults
K14 why it is important to record accurate details of fault repairs, and make
them available to the relevant person
K15 how to discuss and agree work activities mutually acceptable to
customers and yourself
K16 why it is important to dispose of waste debris and surplus material safely
and in line with the relevant regulations and codes of practice
SFS SYS 14
Diagnose and rectify faults on electronic security systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 60
You need to know and understand:
Liaise with customers during repair visits
K17 how to communicate and work with other people
K18 why and how you must carry out repair with minimum disruption to the
customer, ensuring the safety and security of the premises is maintained
K19 why you must record any changes to the system which may deviate from
the specification
K20 what information you must provide the customer with about repair work
that you have carried out
SFS SYS 14
Diagnose and rectify faults on electronic security systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 61
Glossary
In these National Occupational Standards;
electrical supply systems: supply to the system components, such as
primary and secondary supplies
faults: transmission and system components not working as required
specification: the specific detail containing design, installation,
commissioning or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
tests: For example (but not exhaustive) visual; electrical, operational, induced
faults
SFS SYS 14
Diagnose and rectify faults on electronic security systems
SFS SYS 14 - Diagnose and rectify faults on electronic security systems 62
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 14
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; unacceptable; performance; faults; rectify; repair;
diagnose; transmission; specification
SFS SYS 15
Make presentations to sell electronic security
systems
SFS SYS 15 - Make presentations to sell electronic security systems 63
Overview
This NOS sets out the skills, knowledge and understanding for you to prepare
and give presentations to sell electronic security systems.
This NOS covers the following activities:
1. Prepare to make sales presentations
2. Give sales presentations
SFS SYS 15
Make presentations to sell electronic security systems
SFS SYS 15 - Make presentations to sell electronic security systems 64
Performance criteria You must be able to:
Prepare to make sales presentations
P1 confirm and clarify your customers’ particular needs and interests in
products and services, to help prepare effective presentations
P2 use presentation variables effectively when preparing presentations
P3 make sure that the objectives of your presentations are clear and
address the needs of your customers
P4 prepare presentations that meet the requirements and expectations of
your customers, and conform to your organisation’s style
P5 use structures, methods and materials that are appropriate to your
presentations, and maximise the impact of the information that you
provide
P6 confirm the availability of resources that you need for presentations,
including backups and alternatives
P7 make sure that your presentations contain information, suggestions and
ideas to help customers make purchase decisions
P8 make effective preparations to deal with potential variations and
divergences from planned presentations
You must be able to:
Give sales presentations
P9 present information clearly and in a style and manner that are
appropriate to your customers and inspires their confidence
P10 make sure the length, structure and content of your presentations
conform to your plans
P11 use appropriate methods and resources that enhance your
presentations
P12 encourage and respond to customers’ questions and comments in a
manner that promotes purchase decisions
P13 provide or arrange for further information to be supplied to customers
when this is appropriate
P14 take opportunities where possible to gain commitments to purchase, or
progress sales
P15 evaluate your presentations against your objectives and plan to improve
your future presentations
SFS SYS 15
Make presentations to sell electronic security systems
SFS SYS 15 - Make presentations to sell electronic security systems 65
Knowledge and understanding You need to know and understand:
Prepare to make sales presentations
K1 how to identify the objectives of sales presentations
K2 how to prepare and structure sales presentations
K3 the differences between formal and informal presentations
K4 the differences between presenting to existing and potential customers
K5 the variables that apply to presentations and how to use them effectively
K6 the different resources that you could and should use for effective
presentations
K7 your organisation’s products and services
K8 how to communicate and work with other people
You need to know and understand:
Give sales presentations
K9 how to gain the confidence of your customers through your manner,
appearance, knowledge and skills
K10 the products and services that are the subject of your sales
presentations
K11 how to use presentation aids effectively and confidently
K12 how to anticipate and respond to customers’ questions and comments
K13 how to recognise and deal effectively with customers’ objections and
issues that could prevent them making purchases
K14 how to recognise and make use of selling opportunities
K15 how to evaluate your presentations against their objectives and identify
areas that could be improved
SFS SYS 15
Make presentations to sell electronic security systems
SFS SYS 15 - Make presentations to sell electronic security systems 66
Glossary
In these National Occupational Standards;
information: copies of presentation material; technical specifications;
proposals; customer testimonies
resources: audio-visual aids; handouts, product samples; colleagues
presentation variables: related to the presentation, length, objectives,
audience size and composition
SFS SYS 15
Make presentations to sell electronic security systems
SFS SYS 15 - Make presentations to sell electronic security systems 67
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS15
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; systems; sell; presentations; sales; proposal;
specifications; transmission
SFS SYS 16 Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 68
Overview
This NOS sets out the skills, knowledge and understanding for you to negotiate
sales of electronic security systems, from preparation to agreeing terms of
sales.
This NOS covers the following activities:
1. Prepare to negotiate sales
2. Prepare sales proposals
3. Negotiate and agree terms of sales
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 69
Performance criteria You must be able to:
Prepare to negotiate sales
P1 confirm the roles and levels of responsibility of customers
representatives with whom you will negotiate sales
P2 confirm you have sufficient and correct customer information to enable
you to prepare and negotiate proposals that have the potential to result
in sales
P3 make sure the objectives for the outcomes of your sales negotiations are
clear and comply with your organisation’s requirements
P4 decide the negotiating areas where concessions could be made to
encourage your customers to purchase
P5 confirm the availability of resources that you need for negotiating sales,
including backups and alternatives
P6 decide on negotiating strategies that are definite and have the potential
for successful sales
P7 comply with legal, regulatory and your organisation’s requirements for
advance proposals made to customers
P8 confirm that you have sufficient and correct system information specific
to the project you are to negotiate
You must be able to:
Prepare sales proposals
P9 prepare proposals that meet your customers’ requirements for systems
and also support your organisation’s sales objectives
P10 get agreement for concessions where necessary before negotiating
sales
P11 provide full and accurate details of how your proposals will meet your
customers’ stated requirements
P12 anticipate and prepare for any negotiating areas where concessions
could be made to encourage your customers to purchase
P13 anticipate and prepare for any areas where your proposals do not match
your customers’ requirements, or where there might be customer
resistance
P14 make sure that your proposals meet current relevant legislation and
regulatory requirements and comply with the relevant codes of practice
P15 prepare sales proposals in formats that are appropriate for their purpose
You must be able to:
Negotiate and agree terms of sales
P16 have all the relevant information that you need to negotiate sales of
systems
P17 carry out sales negotiations in a manner that enhances the image of
your organisation and promotes goodwill with customers
P18 provide sales information to customers clearly, accurately and fully
P19 respond to customers’ queries, resistance or objections positively and in
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 70
a manner that helps customers to understand your proposals
P20 recognise situations where customers’ stated requirements have
changed and respond in a manner that does not compromise your
organisation
P21 use negotiating strategies that are definite and have the potential for
meeting your sales objectives
P22 reach agreements on the supply of systems or services to the mutual
satisfaction of your customers and your organisation
P23 record the outcomes of your negotiations accurately, fully and in line with
your organisation’s requirements, particularly relating to confidentiality
P24 pass on the details of sales negotiations to the relevant person and
within required timescales
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 71
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to advance proposals to customers, as well as those of your
organisation
K2 your organisation’s procedures and policies for making sales proposals,
including levels of authority for concessions and related negotiating
factors
K3 current relevant legislation, regulations, standards and codes of practice
relating to the installation and operation of systems
K4 your organisation’s procedures and policies for negotiating sales,
including levels of authority for concessions and related negotiating
factors
K5 current relevant legislation, regulations, standards and codes of practice
relating to negotiating the sale of systems and their maintenance
You need to know and understand:
Prepare to negotiate sales
K6 how to confirm the roles and responsibilities of those with whom you
negotiate sales, and why this is important
K7 how to identify your customers’ main requirements
K8 why it is helpful to have additional information about your customers,
particularly their negotiating position, where to get this information and
how to use it in your negotiations
K9 how to evaluate the potential of sales and develop strategies to support
successful negotiations
K10 the limits of your authorities in deciding what concessions you can make,
and where you get other authorisation when necessary
K11 how to decide what resources you could use in your negotiations and
how to arrange their availability
You need to know and understand:
Prepare sales proposals
K12 the performance, costs, limitations and availability of systems, equipment
and components that you could specify in your proposals
K13 how to prepare sales proposals that contribute to successful sales of
systems or services
K14 why it is important to be prepared and able to deal effectively with
customers’ potential queries, resistance or objections during sales
negotiations
K15 how to communicate and work with other people
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 72
You need to know and understand:
Negotiate and agree terms of sales
K16 the negotiating skills required to sell
K17 how to encourage customers to commit to making purchases
K18 how to create conditions for successful sales, particularly in satisfying the
needs of your customers and your organisation
K19 how to recognise and resolve potential barriers to completing successful
sales
K20 what details of negotiations you must record, how they should be
recorded and on to whom they should be passed
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 73
Glossary
In these National Occupational Standards;
negotiating areas: system specification; price; delivery; terms of payment;
after sales service
resources: audio-visual aids; handouts; product samples; colleagues
sales information related to: system specification; price; delivery; terms of
payment; after sales service
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
SFS SYS 16
Negotiate sales of electronic security systems
SFS SYS 16 - Negotiate sales of electronic security systems 74
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 16
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; negotiate; sales; proposals; terms; negotiate
SFS SYS 17
Handover electronic security systems
SFS SYS 17 - Handover electronic security systems 75
Overview
This NOS sets out the skills, knowledge and understanding for you to hand
over systems to customers.
This NOS covers the following activities:
1. Handover electronic security systems
SFS SYS 17
Handover electronic security systems
SFS SYS 17 - Handover electronic security systems 76
Performance criteria You must be able to:
P1 confirm that the system is ready for handover to customers
P2 confirm that all relevant documents are complete and available before
handover
P3 confirm handover arrangements with customers and third parties where
necessary, that are mutually acceptable
P4 maintain the confidentiality of information, locations and systems in line
with relevant codes of practice
P5 demonstrate and explain the features and operation of systems in a
manner that helps users to become competent and confident in using
the system
P6 encourage positively and in a supporting manner system users to
demonstrate their ability to operate the system
P7 give instructions and training suitable to the abilities and authorities of
intended users
P8 confirm that the customer is satisfied that the system complies with the
specification
P9 confirm that all documentation has been completed in accordance with
the specification and are available to the relevant persons
P10 confirm that the customer accepts handover for the system in
accordance with your organisations policies and procedures
P11 maintain a positive and professional manner with customers at all times
SFS SYS 17
Handover electronic security systems
SFS SYS 17 - Handover electronic security systems 77
Knowledge and understanding You need to know and
understand:
K1 how to confirm that the system is ready for handover to customers
K2 how to confirm that all relevant documents are complete and available
before handover
K3 how to confirm handover arrangements with customers and third parties
where necessary, that are mutually acceptable
K4 how to maintain the confidentiality of information, locations and systems
in line with relevant codes of practice
K5 how to demonstrate and explain the features and operation of systems
in a manner that helps users to become competent and confident in
using the system
K6 how to encourage positively and in a supporting manner system users to
demonstrate their ability to operate the system
K7 how to give instructions and training suitable to the abilities and
authorities of intended users
K8 how to confirm that the customer is satisfied that the system complies
with the specification
K9 how to confirm that all documentation has been completed in
accordance with the specification and are available to the relevant
persons
K10 how and why it is important to confirm that the customer accepts
handover for the system in accordance with your organisations policies
and procedures
K11 how and why it is important to maintain a positive and professional
manner with customers at all times
K12 how to communicate and work with other people
SFS SYS 17
Handover electronic security systems
SFS SYS 17 - Handover electronic security systems 78
Glossary
In these National Occupational Standards;
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together as an interconnecting
network. For example (but not exhaustive) new installations; extensions;
modifications
SFS SYS 17
Handover electronic security systems
SFS SYS 17 - Handover electronic security systems 79
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 17
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; systems; demonstrate; handover; prepare; instruct;
operation; customers; instruction; specification; transmission
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 80
Overview
This NOS sets out the skills, knowledge and understanding for you to monitor
and control work against contractual, quality, legal and progress requirements.
It would apply to anyone having the responsibility for site preparation and
controlling work.
This NOS covers the following activities:
1. Control contracts against agreed quality standards
2. Maintain contract compliance with relevant legislation
3. Control contract progress against agreed programmes
4. Control contract quantities and costs
5. Control contract against agreed terms and conditions
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 81
Performance criteria You must be able to:
Control contracts against agreed quality standards
P1 identify quality standards from available information and pass them to
people responsible for their implementation, before they start work
P2 specify clearly and unambiguously, the responsibilities which individuals
have for maintaining quality standards
P3 set up systems for inspecting and controlling the quality of work and
recording the outcomes
P4 check regularly, that work conforms to the design requirements and the
specified quality standards
P5 identify work which fails to meet the requirements and specified quality
standards and implement corrective action
P6 ask for unacceptable quality standards to be corrected and notify
decision makers if this is not done within a reasonable time
P7 inform decision makers regularly about significant variations in quality
standards, programme and safety implications, and suggest the
decisions which they need to make and actions they need to take
P8 identify specifications which conflict with relevant legislation and refer
them to decision makers for modification
P9 identify improvements from feedback received and recommend them to
decision makers
P10 agree amendments to the contract quality requirements and
specifications and record them accurately
You must be able to:
Maintain contract compliance with relevant legislation
P11 identify relevant legislation requirements from available information and
clarify them where there is uncertainty
P12 brief the workforce about their legal responsibilities to those responsible
for implementing them before they start work on the contract
P13 develop and implement monitoring systems, collecting information
regularly and summarising it accurately
P14 identify situations which do not comply with relevant legislation
requirements, investigate the circumstances thoroughly and take
appropriate corrective action
P15 identify any new relevant legislation requirements which may have an
impact on the project, summarise the important details and pass this on
to people who have an interest
P16 complete documentation accurately and on time
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 82
You must be able to:
Control contract progress against agreed programmes
P17 develop and implement systems to monitor and record the progress of
the contract against the agreed programmes, collect information
regularly and summarise it accurately
P18 identify inadequately and inappropriately specified resources, inform
decision makers and specify and obtain alternative resources
P19 identify and quantify any deviations from planned progress which have
occurred, or which may occur, and which could disrupt the programme
P20 investigate the circumstances of any deviations thoroughly and agree
and implement appropriate corrective action
P21 recommend options which are most likely to minimise increases in cost
and time and help the contract progress, and pass these on to decision
makers
P22 regularly inform decision makers about progress, changes to the
operational programme, resource needs, and suggest the decisions and
actions that need to be taken
P23 identify improvements from feedback received and recommend them to
decision makers
You must be able to:
Control contract quantities and costs
P24 develop and implement appropriate contract quantities and cost control
systems which are able to provide early warning of problems
P25 collect quantities and cost data regularly, record it correctly and pass it
on to the people who need it in time for them to be able to use it
P26 calculate the correct work values and quantities and cost data from
estimates of work quantity and payment rates
P27 prepare accurate quantities and cost data and present it in a format
which will help people to make decisions
P28 identify variations and trends in quantities and cost data and quantify
and cost them
P29 investigate any variations thoroughly and agree and implement
appropriate corrective action with decision makers which will restore
costs and expenditure to budget
P30 develop and implement systems and processes for identifying
opportunities for cost savings and recommend them to decision makers
P31 identify realistic opportunities for cost savings, cost them correctly and
recommend them to decision makers
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 83
You must be able to:
Control contracts against agreed terms and conditions
P32 obtain all the relevant documents checking them against the contract
requirements, recording any variations and reviewing the documents for
any working decisions to be made
P33 inspect and check work against the contract requirements, recording any
variations and reviewing for any work decisions to be made
P34 establish who is liable for the costs of corrective and additional work,
agreeing this with people, and recording decisions to meet the contract
requirements
P35 justify work decisions with valid evidence
P36 confirm that the people involved in the contract are complying with the
contract requirements and enforcing the terms of the contract
requirements in cases of non-compliance
P37 ensure all relevant records are obtained and completed at contract
completion
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 84
Knowledge and understanding You need to know and understand:
Control contracts against agreed quality standards
K1 what you identify as quality standards
K2 what you identify as specifications which conflict with relevant legislation
K3 how to ask for unacceptable quality standards to be corrected and notify
decision makers if quality standards are not corrected within a
reasonable time
K4 how to inform decision makers about significant variations in quality
standards, programme and safety implications
K5 how to refer specifications which conflict with relevant legislation, to
decision makers
K6 how to record amendments to the contract quality requirements and
specifications
K7 how to specify the responsibilities which individuals have for maintaining
quality standards
K8 how to agree amendments to the contract quality requirements and
specifications
K9 how to pass quality standards on to people responsible for implementing
them before they start work on the contract
K10 what to identify as improvements from feedback received
K11 how to recommend improvements to decision makers
K12 how to specify the responsibilities which individuals have for maintaining
quality standards
K13 what to identify as work which fails to meet the requirements and
specified quality standards
K14 how to check that work conforms to the design requirements and the
specified quality standard
K15 how to implement corrective action where work fails to meet the
requirements and specified quality standards
K16 how to set up systems for inspecting and controlling the quality of work
and recording the outcomes
You need to know and understand:
Maintain contract compliance with relevant legislation
K17 what you identify as relevant legislation requirements
K18 how to clarify relevant legislation requirements where there is
uncertainty
K19 how to brief the workforce on relevant legislation responsibilities before
they start work on the contract
K20 how to investigate the circumstances of situations which do not comply
with relevant legislation requirements
K21 how to develop monitoring systems
K22 what to identify as situations which do not comply with relevant
legislation requirements
K23 how to take appropriate corrective action in situations which do not
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 85
comply with relevant legislation requirements
K24 how to complete documentation
K25 what to identify as new relevant legislation requirements which may
have an impact on the project
K26 how to summarise the important details of any new relevant legislation
requirements which may have an impact on the project
K27 how to implement monitoring systems and collect and summarise
information
K28 how to summarise information
You need to know and understand:
Control contract progress against agreed programmes
K29 how to implement systems to monitor and record the progress of the
contract against the agreed programmes, and collect and summarise
information
K30 how to develop systems to monitor and record the progress of the
contract against the agreed programmes
K31 what you identify as inadequately and inappropriately specified
resources
K32 how to inform decision makers about inadequately and inappropriately
specified resources, and obtain alternative resources
K33 how to specify alternative resources
K34 what to identify as any deviations from planned progress which have
occurred, or which may occur, and which could disrupt the programme
K35 how to quantify any deviations from planned progress
K36 how to investigate the circumstances of any deviations
K37 what to identify as improvements from feedback received
K38 how to implement corrective action
K39 how to implement systems to monitor and record the progress of the
contract against the agreed programmes, and collect and summarise
information
K40 how to develop systems to monitor and record the progress of the
contract against the agreed programmes
K41 what you identify as inadequately and inappropriately specified
resources
K42 how to inform decision makers about inadequately and inappropriately
specified resources, and obtain alternative resources
K43 how to specify alternative resources
K44 what to identify as any deviations from planned progress which have
occurred, or which may occur, and which could disrupt the programme
K45 how to quantify any deviations from planned progress
K46 how to investigate the circumstances of any deviations
K47 what to identify as improvements from feedback received
K48 how to implement corrective action
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 86
You need to know and understand:
Control contract quantities and costs
K49 how to implement appropriate contract quantities and cost control
systems which are able to provide early warning of problems
K50 how to develop appropriate contract quantities and cost control systems
which are able to provide early warning of problem
K51 what you identify as variations and trends in quantities and cost data
K52 how to collect and record quantities and cost data and pass on the data
to people who need it
K53 how to calculate the correct work values and quantities and cost data
from estimates of work quantity and payment rates
K54 how to prepare and present accurate quantities and cost data in a format
which will help people to make decision
K55 how to quantify and cost trends in quantities and cost data
K56 how to investigate any variations
K57 how to implement appropriate corrective action with decision makers
which will restore costs and expenditure to budget
K58 how to agree appropriate corrective action with decision makers which
will restore costs and expenditure to budget
K59 what to identify as realistic opportunities for cost saving
K60 how to implement systems and processes for identifying opportunities
for cost savings
K61 how to cost opportunities for cost saving
K62 how to develop and recommend to decision makers systems and
processes for identifying opportunities for cost savings
K63 how to recommend opportunities for cost savings to decision makers
You need to know and understand:
Control contracts against agreed terms and conditions
K64 how to obtain and check all relevant documents needed and record any
variations between documents and contract requirements
K65 how and why you review documents for any work decisions made
K66 how to check work against the contract requirements and record any
variations between work and the contract requirements
K67 how and why you inspect work against documents and review any
variations between work and the contract requirements
K68 how you record decisions about who is liable for the costs of corrective
and additional work to meet the contract requirements
K69 how you would establish who is liable for the costs of corrective action
and additional work and getting agreement with those involved
K70 how to confirm that people involved in the contract are complying with
contract requirements and enforce the terms of the contract
requirements in cases of non – compliance
K71 how to communicate and work with other people
SFS SYS 19
Control Contract work
SFS SYS 19 - Control Contract work 87
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 19
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; contract; quality; standards; compliance; cost;
quantity; terms; conditions; requirements; transmission; specification
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 88
Overview
This NOS sets out the skills, knowledge and understanding for you to prepare
the site prepare and control work to implement installation work.
This NOS covers the following activities:
1. Co-ordinate site preparation
2. Co-ordinate work control
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 89
Performance criteria You must be able to:
Co-ordinate site preparation
P1 identify any special considerations, record them and pass them on to
people who may be affected
P2 identify any factors which might compromise the proposed works,
describe and summarise them accurately, and pass on the information
to the appropriate authorities
P3 make arrangements for adequate site safety and security before work
starts, and whilst working on the site
P4 plan the site layout for operational purposes and pass on information
about the plans to the people who will be working on the site
P5 plan the storage and use of materials and components so that materials
handling and movement is efficient and wastage is minimised
You must be able to:
Co-ordinate work control
P6 assemble and review relevant information which was used in the
preparation of the project plan, clarify any information which is not clear
and update it for production planning purposes
P7 give adequate notice to relevant parties when the work will commence,
the duration and confirm all dates
P8 agree a programme of works with relevant parties
P9 identify, record and obtain information requirements before work starts
P10 organise attendance for subcontractors in accordance with contractual
agreements
P11 plan and obtain sufficient resources of the appropriate type which will
meet the specification
P12 organise and control the site and resources so that conditions are safe,
the site is tidy and creates a favourable image of the organisation, its
products and its services and the project
P13 develop plans to meet special requirements and contingencies which are
sufficient to minimise disruption to those likely to be affected by the
works programme
P14 identify, communicate and monitor necessary consequent actions and
responsibilities for implementation
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 90
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to installation requirements
You need to know and understand:
Co-ordinate site preparation
K2 what you identify as any special considerations
K3 how to record special considerations and pass them on to people who
will be affected
K4 what you identify and describe as factors which might compromise the
proposed works
K5 how to summarise and pass on information about any factors which
might compromise the proposed works to the appropriate authorities
K6 how to make arrangements for adequate site safety
K7 how to place and maintain notices
K8 how to pass on information about the site layout plans to the people
working on the site
K9 how to plan the site layout for operational purposes
K10 how to plan the storage and use of materials and components
You need to know and understand:
Co-ordinate work control
K11 what you identify as information requirements before work starts
K12 how to assemble relevant information which was used in the preparation
of the project plan, and clarify and update any information which is not
clear
K13 how to give adequate notice to relevant parties when the work will
commence, the duration and confirm all dates
K14 how to record and obtain information requirements before work starts
K15 how to review relevant information which was used in the preparation of
the project plan
K16 how to obtain sufficient resources
K17 how to control the site and resources so that conditions are safe, the site
is tidy and creates a favourable image of the organisation, its products
and its services and the project
K18 how to organise attendance for subcontractors in accordance with
contractual agreements
K19 how to plan resources
K20 how to organise the site and resources so that conditions are safe, the
site is tidy and creates a favourable image of the organisation, its
products and its services and the project
K21 how to agree a programme of works with the relevant parties
K22 what you identify as necessary consequent actions and responsibilities
for implementation
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 91
K23 how to communicate necessary consequent actions and responsibilities
for implementation
K24 how to monitor necessary consequent actions and responsibilities for
implementation
K25 how to develop plans to meet special requirements and contingencies
K26 how to communicate and work with other people
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 92
Glossary
In these National Occupational Standards;
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
SFS SYS 20
Implement works to meet installation requirements
SFS SYS 20 - Implement works to meet installation requirements 93
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 20
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; preparation; site; co-ordinate; control; implement;
installation; specification; transmission; requirements; works
SFS SYS 21
Review drawings to prepare specifications of
electronic security systems
SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 94
Overview
This NOS sets out the skills, knowledge and understanding for you to review
drawings to produce designs and specifications of electronic security systems
and their installation.
This NOS covers the following activities:
1. Review drawings to collect information for the design, installation and
maintenance of electronic security systems
2. Produce designs and specifications of electronic security systems and
their installation
SFS SYS 21
Review drawings to prepare specifications of electronic security
systems
SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 95
Performance criteria
You must be able to:
Review drawings to collect information for the design, installation and
maintenance of electronic security systems
P1 confirm you have all the necessary and correct details of customer
requirements to review drawings
P2 recognise and record accurate and relevant factors and site
characteristics that could impact on designs, specifications and
installation
P3 record relevant accurate details and data on which designs and
specifications can be produced and installations can be carried out
P4 carry out review in line with relevant codes of practice
P5 maintain the confidentiality of information, sites and systems in line with
current relevant legislation, standards and codes of practice
You must be able to:
Produce designs and specifications for electronic security systems and
their installation
P6 confirm that you have sufficient correct information and have had
relevant consultations to design and specify systems that meet
customers requirements
P7 design systems that meet required performance using data and
information provided through surveys
P8 produce system designs and specifications that optimise costs and that
are appropriate to installation sites
P9 provide designs and specifications which enable successful installation
and operation of systems
P10 produce designs and specifications for systems that meet the
requirements of relevant legislation, regulations, standards and codes of
practice
P11 provide designs and specifications in agreed formats, within required
timescales and to the appropriate person
P12 identify specialised contractors where required
P13 obtain or produce approvals and certification required for systems
SFS SYS 21
Review drawings to prepare specifications of electronic security
systems
SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 96
Knowledge and understanding You need to know and understand:
Legal and Organisational requirements
K1 current relevant legislation, regulations, standards and codes of practice
relating to the system to be installed
K2 current relevant laws, regulations, standards and codes of practice
relating to the installation and operation of systems
You need to know and understand:
Review drawings to collect information for the design, installation and
maintenance of electronic security systems
K3 the details you need for preparing system designs and specifications,
and from where to get these details
K4 why you must have accurate and up to date details of systems, sites and
customer requirements
K5 when you might need to liaise with other people to review drawings
K6 how to read and interpret architectural and similar drawings take
appropriate measurements and record relevant details of review
K7 how to recognise factors that could affect system installation or
operation, and how to record the details fully and accurately
You need to know and understand:
Produce designs and specifications for electronic security systems and
their installation
K8 why it is important to have and use sufficient valid, accurate and up to
date information from surveys
K9 the limits, constraints and capabilities of organisation involved in the
installation and operation of systems
K10 the performance, limitations, cost and availability of systems, equipment
transmission and system components that you could specify in your
designs
K11 formats of and information required for designs and specifications
K12 typical timescales and activities involved in the installation of systems,
including manpower requirements
K13 how to communicate and work with other people
SFS SYS 21
Review drawings to prepare specifications of electronic security
systems
SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 97
Glossary
In these National Occupational Standards;
sites: premises of installations. For example (but not exhaustive) commercial;
industrial; retail; domestic; governmental
specification: the specific detail containing design, installation, commissioning
or maintenance requirements
systems: a set of components working together. For example (but not
exhaustive) new installations; extensions; modifications
SFS SYS 21
Review drawings to prepare specifications of electronic security
systems
SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 98
Developed by Skills for Security
Version number 2
Date approved March 2013
Indicative review date
March 2016
Validity Current
Status Original
Originating organisation
Skills for Security
Original URN SFS SYS 21
Relevant occupations
Elementary Occupations; Elementary Security Occupations
Suite Electronic Security Systems
Key words electronic; security; system; review; drawing; collect; information; design;
installation; maintenance; produce; specification; transmission
SfS 1 Protect yourself from the risk of violence at work
SfS 1 - Protect yourself from the risk of violence at work 99
Overview
This standard is about calming a potentially dangerous situation by minimizing
actions or words that may trigger violent behaviour and by showing respect for
people, their property and rights. It is about responding to a situation, trying to
calm it down and, when appropriate, leaving a threatening situation safely. It is
also about reviewing the incident for recording and monitoring purposes.
This unit includes the following activities:
1. Help to diffuse a potentially violent situation
2. Review your involvement in the incident
Target Group
This standard is for those who find themselves in a situation at work where
they need to protect themselves.
This standard is imported from the ENTO (formerly the Employment NTO)
suite of standards.
SfS 1 - Protect yourself from the risk of violence at work 100
SfS 1
Protect yourself from the risk of violence at work
Performance criteria You must be able to:
Help to diffuse a potentially violent situation
P1 maintain a calm, reassuring and professional attitude towards those
presenting unacceptable behaviour
P2 maintain a safe distance and avoid physical contact if possible
P3 communicate with those presenting unacceptable behaviour in a way
that: shows respect for them, their property and their rights, is free from
discrimination and oppressive behaviour
P4 keep the situation under review and act to reduce the risks to the safety
of all those affected by the incident
P5 take action to calm the situation which will: not make the situation worse,
follow your organisation’s policy and procedures and your legal
responsibilities, minimise the risk of injury to you and other people
P6 where you are unable to calm the situation down, request assistance
promptly as required by organisational procedures
P7 end contact with those presenting unacceptable behaviour and leave the
situation if the threat to your own safety and that of other people cannot
be effectively managed
P8 explain clearly to the people involved as appropriate: what you will do,
what they should do and the likely consequences if the present situation
continues
You must be able to:
Review your involvement in the incident
P9 review the sequence of events leading up to the incident
P10 discuss with relevant people whether organisational procedures helped
or hindered the incident
P11 complete records in accordance with organisational requirements about:
your actions at the time of the incident, the circumstances and severity of
the incident, the measures taken to protect you and other people, action
taken to try to calm the situation down
P12 assess the organisation’s and your own risk assessment relevant to your
activities and establish their adequacy for dealing with similar incidents
P13 make recommendations to the relevant people for reducing the risk of
further similar incidents
P14 identify areas where you would benefit from training
P15 contribute to good practice by sharing relevant non confidential
information with other people in similar job roles which could help reduce
incidents of violence
P16 make use of available support and advice to help prevent any incident-
related health problems, where appropriate
SfS 1 - Protect yourself from the risk of violence at work 101
SfS 1
Protect yourself from the risk of violence at work
Knowledge and understanding
You need to know and
understand:
Protect yourself from the risk of violence at work
K1 your legal duties for ensuring your well-being, safety and health in the
workplace as explained by relevant legislation for health and safety at
work
K2 your job role, responsibilities and limitations
K3 your own capabilities and limitations in terms of protecting yourself in
potentially violent situations
K4 when it is appropriate and possible to maintain a safe distance and avoid
physical contact
K5 the importance of showing respect for people, their property and rights
and how to do so
K6 how to avoid behaviour or language that may indicate you are being
discriminatory or oppressive
K7 how to interpret simple body language and the importance of
acknowledging other people’s personal space
K8 the importance of remaining alert to triggers of violent behaviour
K9 the importance of planning how you will leave a situation if there is a
physical risk including identifying where the nearest exit routes are
K10 the main signs that a situation could escalate to violent behaviour and
how to recognise these
K11 when to leave the scene of the incident, seek help and safe techniques
for leaving the situation
K12 the types of action and behaviour you can take to calm situations
K13 your organisation’s procedures for dealing with violent behaviour
K14 the importance of having the opportunity to talk to someone about the
incident afterwards
K15 the reports that have to be made and the records that have to be kept
about a potential or actual incident of violence
K16 methods of effective communication
SfS 1 - Protect yourself from the risk of violence at work 102
SfS 1
Protect yourself from the risk of violence at work
Developed by ENTO
Version number 1
Date approved May 2007
Indicative review date
Validity
Status Original
Originating organisation
ENTO
Original URN WRV 2
FM position
Relevant occupations
SfS 2 Make sure your own actions reduce the risks to health and safety
SfS 2 - Make sure your own actions reduce the risks to health and safety 103
Overview
This standard addresses the health and safety responsibilities for everyone in
your workplace. It describes the competences required to make sure that:
Your own actions do not create any health and safety hazards, you do not
ignore significant risks in your workplace, and you take sensible action to put
things right, including: reporting situations which pose a danger to people in
the workplace and seeking advice.
Fundamental to this unit is an understanding of the terms "hazard", "risk" and
“control”.
This unit includes the following activities:
1. Identify the hazards and evaluate the risks in your workplace
2. Reduce the risks to health and safety in your workplace
Target Group
This standard is for everyone at work (whether paid, unpaid, full or part-time).
It is about having an appreciation of significant risks in your workplace,
knowing how to identify and deal with them.
This standard is imported from the ENTO (formerly the Employment NTO)
suite of standards
SfS 2 - Make sure your own actions reduce the risks to health and safety 104
SfS 2 Make sure your own actions reduce the risks to health and safety
Performance criteria You must be able to:
Identify the hazards and evaluate the risks in your workplace
P1 identify which workplace instructions are relevant to your job
P2 identify those working practices in your job which could harm you or
others
P3 identify those aspects of your workplace which could harm you or others
P4 check which of the potentially harmful working practices and aspects of
your workplace present the highest risks to you or to others
P5 deal with hazards in accordance with workplace instructions and legal
requirements
P6 correctly name and locate the people responsible for health and safety in
your workplace
P7 report to the people responsible for health and safety in your workplace
those hazards which present the highest risks
You must be able to:
Reduce the risks to health and safety in your workplace
P8 carry out your work in accordance with your level of competence,
workplace instructions, suppliers or manufacturers instructions and legal
requirements
P9 control those health and safety risks within your capability and job
responsibilities
P10 pass on suggestions for reducing risks to health and safety to the
responsible people
P11 make sure your behaviour does not endanger the health and safety of
you or others in your workplace
P12 follow the workplace instructions and suppliers' or manufacturers'
instructions for the safe use of equipment, materials and products
P13 report any differences between workplace instructions and suppliers' or
manufacturers' instructions
P14 make sure that your personal presentation and behaviour at work:
protects the health and safety of you and others, meets any legal
responsibilities, and is in accordance with workplace instructions
P15 make sure you follow environmentally-friendly working practices
SfS 2 - Make sure your own actions reduce the risks to health and safety 105
SfS 2 Make sure your own actions reduce the risks to health and safety
Knowledge and understanding
You need to know and
understand:
Legal and organisational requirements
K1 what “hazards” and “risks” are
K2 your responsibilities and legal duties for health and safety in the
workplace
K3 your responsibilities for health and safety as required by the law covering
your job role
K4 the hazards which exist in your workplace and the safe working practices
which you must follow
K5 the particular health and safety hazards which may be present in your
own job and the precautions you must take
K6 the importance of remaining alert to the presence of hazards in the whole
workplace
K7 the importance of dealing with, or promptly reporting, risks
K8 the responsibilities for health and safety in your job description
K9 the safe working practices for your own job
K10 the responsible people you should report health and safety matters to
K11 where and when to get additional health and safety assistance
K12 your scope and responsibility for controlling risks
K13 workplace instructions for managing risks which you are unable to deal
with
K14 suppliers’ and manufacturers’ instructions for the safe use of equipment,
materials and products which you must follow
K15 the importance of personal presentation in maintaining health and safety
in your workplace
K16 the importance of personal behaviour in maintaining the health and
safety of you and others
K17 the risks to the environment which may be present in your workplace
and/or in your own job
SfS 2 - Make sure your own actions reduce the risks to health and safety 106
SfS 2 Make sure your own actions reduce the risks to health and safety
Developed by ENTO
Version number 1
Date approved May 2007
Indicative review date
Validity
Status Original
Originating organisation
ENTO
Original URN HSS1
FM position
Relevant occupations
SfS 3 Promote a healthy and safe culture in the workplace
SfS 3 - Promote a healthy and safe culture in the workplace 107
Overview
This standard is about undertaking the research and planning that is
necessary to develop a positive health and safety culture and involving others
through consultation, communication and presentations. It is also about
encouraging a culture where changes, which may impact on health and safety
instructions, are discussed and resolved with the people responsible for health
and safety matters.
This unit includes the following activities:
1. Develop plans to promote a health and safety culture in the workplace
2. Implement plans to promote a health and safety culture in the
workplace
Target Group
This standard is for those who have responsibility for encouraging others to
become aware of the importance of following health and safety instructions by
promoting the benefits of doing so.
This standard is imported from the ENTO (formerly the Employment NTO)
suite of standards.
SfS 3 - Promote a healthy and safe culture in the workplace 108
SfS 3 Promote a healthy and safe culture in the workplace
Performance criteria
You must be able to:
Develop plans to promote a health and safety culture in the workplace
P1 accurately identify where improvements and changes may be necessary
using current sources of information available in the workplace
P2 find out how information on health and safety instructions and regulations
is currently communicated within the workplace
P3 find out the current level of understanding of, and support for, health and
safety instructions and procedures by people at the workplace
P4 base your improvement plans on your findings
P5 concisely describe in your plans those resources which are necessary to
improve the current health and safety culture
P6 include suitable performance measures and review dates in your plans
You must be able to:
Implement plans to promote a health and safety culture in the workplace
P7 present your plans for promoting a health and safety culture to the
appropriate people in a clear and effective manner
P8 identify those people in the workplace who will require information and
advice about the plans to promote a health and safety culture in the
workplace
P9 check that relevant information and advice is provided at an appropriate
time, level and pace
P10 make sure your plans include promoting the advantages and legal
necessities of following health and safety procedures
P11 provide practical opportunities for regular consultation on health and
safety issues and ways of encouraging ideas on good practice
P12 regularly monitor the effectiveness of your plans against agreed
performance measures
P13 identify and review opportunities for further improvements to the health
and safety culture in the workplace
SfS 3 - Promote a healthy and safe culture in the workplace 109
SfS 3 Promote a healthy and safe culture in the workplace
Knowledge and understanding You need to know and
understand:
Promote a healthy and safe culture in the workplace
K1 the employers’ and employees’ main legal responsibilities for health and
safety in the workplace
K2 your responsibilities for health and safety as defined by any specific
legislation covering your job role
K3 how to interpret workplace health and safety data, kept at the workplace
on risk assessment, incidents and complaints, as an indication of the
level of understanding of health and safety within the workplace
K4 the organisation structure and lines of communication
K5 workplace instructions for communicating and consulting with colleagues
and others in the workplace
K6 what hazards may exist in your workplace
K7 the particular health and safety risks which may be present in your own
job role
K8 the particular health and safety risks which may be present in other job
roles
K9 the importance of remaining alert to the presence of hazards in the whole
workplace
K10 the importance of dealing with, or promptly reporting, risks
K11 the work areas and job roles where you are reviewing the current
working practices
K12 workplace requirements for conducting a review of current working
practices
K13 your own capabilities and the scope of your job role
K14 the work areas and people who work there
K15 the information needs of those people in the workplace affected by the
plans
K16 the available information sources on health and safety within the
workplace
K17 the importance of keeping people regularly informed and discussing their
involvement
SfS 3 - Promote a healthy and safe culture in the workplace 110
SfS 3 Promote a healthy and safe culture in the workplace
Developed by ENTO
Version number 1
Date approved May 2007
Indicative review date
Validity
Status Original
Originating organisation
ENTO
Original URN HSS4
FM position
Relevant occupations
SfS 4 Communicate effectively with others
SfS 4 - Communicate effectively with others 111
Overview
This standard is about communicating effectively with others – orally, in
writing, using electronic and/or telecommunication and using non-verbal forms
of communication.
The term ‘others’ is used broadly to cover any child, adult, group, community
or agency that workers come into contact with, either directly or indirectly. It
includes members of the public, individuals who are clients of the security
sector, and colleagues in the workplace.
This unit includes the following activities:
1. Develop and maintain communication with people
2. Maintain the security of information
Target Group
This standard is designed to be applicable to everyone who works in the
security sector.
SfS 4 - Communicate effectively with others 112
SfS 4
Communicate effectively with others
Performance criteria
You must be able to:
Develop and maintain communication with people
P1 communicate in a manner that is consistent with relevant legislation,
policies and procedures
P2 communicate with people in a form and manner and using language that:
is open and respectful of them as individuals, is consistent with their level
of understanding, culture, background and preferred ways of
communicating, is appropriate to the context in which the communication
is taking place, promotes equality and values diversity
P3 give people opportunities to check their understanding of the information
you have given them and ask questions
P4 take the appropriate action to reduce any barriers to effective
communication
P5 make records that are accurate, legible and complete, contain only the
information necessary for the record’s purpose, and are free from
labelling and discrimination
P6 seek support when you are having difficulty communicating effectively
You must be able to:
Maintain the security of information
P7 comply with legislation, policies and procedures related to the security of
information
P8 disclose information only to those who have the right and need to know it
P9 take the appropriate precautions when communicating confidential or
sensitive information
P10 maintain the security of records when handling and storing them
P11 alert the appropriate person when you think the security of information is
not being maintained or information is being misused
SfS 4 - Communicate effectively with others 113
SfS 4
Communicate effectively with others
Knowledge and understanding
You need to know and
understand:
Communicate effectively with others
K1 the legislation, organisational policies and procedures that apply to
communication and particularly the security and management of
information
K2 the nature of effective communication (including when you feel confident
communicating and when you do not)
K3 the reasons for effective communication being an essential aspect of
work in the security sector
K4 the barriers to effective communication including:
K5 those related to personal differences in: culture, language, gender,
literacy levels, experience, health/illness
K6 environmental barriers
K7 social barriers
K8 how to modify communication so that the differences between you and
the people you are communicating with are minimised
K9 how to communicate with people in ways which are open to them, show
respect and promote equality and value diversity (non-verbally, orally, in
writing and electronically)
K10 how the context in which communication takes place can affect people’s
ability to understand and communicate
K11 the reasons for checking with people to ensure that they understand the
information you are giving them and allowing them to ask questions
K12 the actions that can be taken to reduce barriers to communication and
how to put them into practice
K13 the nature and purpose of the records you make
K14 the nature of information that might be sensitive and/or confidential and
the subtleties of this
K15 the reasons for records only containing the information that is necessary
for the record’s purpose and being free from labelling and discrimination
K16 the reasons for only disclosing information to those people who have the
right and need to know it and how you identify these people
K17 what the appropriate precautions might be when communicating
information
K18 how to handle and store information securely and safely
K19 the reasons for alerting an appropriate person when you have concerns
about the handling of/misuse of information and who that person might
be on different occasions and in different circumstances
SfS 4 - Communicate effectively with others 114
SfS 4
Communicate effectively with others
Developed by Skills for Security
Version number 1
Date approved May 2010
Indicative review date
May 2013
Validity
Status Original
Originating organisation
Skills for Security
Original URN
FM position
Relevant occupations
SfS 5 Give a positive image of yourself
SfS 5 - Give a positive image of yourself 115
Overview
This standard is about communicating with customers and giving a positive
impression of yourself whenever you deal with a customer. By doing this you
will also be giving a positive impression of your organisation and the customer
service it provides.
This unit includes the following activities:
1. Establish effective rapport with customers
2. Respond appropriately to customers
3. Communicate information to customers
Target Group
This standard is for those whose work within customer service involves
creating the right impression, responding to others and providing good
information.
SfS 5 - Give a positive image of yourself 116
SfS 5
Give a positive image of yourself
Performance criteria
You must be able to:
Establish effective rapport with customers
P1 meet your organisation’s standards of appearance and behaviour
P2 greet your customer respectfully and in a friendly manner
P3 communicate with your customer in a way that makes them feel valued
and respected
P4 identify and confirm your customer’s expectations
P5 treat your customer courteously and helpfully at all times
P6 keep your customer informed and reassured
P7 adapt your behaviour to respond effectively to different customer
behaviour
You must be able to:
Respond appropriately to customers
P8 respond promptly to a customer seeking assistance
P9 select the most appropriate way of communicating with your customer
P10 check with your customer that you have fully understood their
expectations
P11 respond promptly and positively to your customers’ questions and
comments
P12 allow your customer time to consider your response and give further
explanation when appropriate
You must be able to:
Communicate information to customers
P13 quickly locate information that will help your customer
P14 give your customer the information they need about the services or
products offered by your organisation
P15 recognise information that your customer might find complicated and
check whether they fully understand
P16 explain clearly to your customer any reasons why their needs or
expectations cannot be met
SfS 5 - Give a positive image of yourself 117
SfS 5
Give a positive image of yourself
Knowledge and understanding You need to know and
understand:
Give a positive image of yourself
K1 your organisation’s standards for appearance and behaviour
K2 your organisation’s guidelines for how to recognise what your customer
wants and respond appropriately
K3 your organisation’s rules and procedures regarding the methods of
communication you use
K4 how to recognise when a customer is angry or confused
K5 your organisation’s standards for timeliness in responding to customer
questions and requests for information
SfS 5 - Give a positive image of yourself 118
SfS 5
Give a positive image of yourself
Developed by Skills for Security
Version number 1
Date approved May 2010
Indicative review date
May 2013
Validity
Status Original
Originating organisation
Skills for Security
Original URN
FM position
Relevant occupations
SfS 6
Work effectively with other agencies
SfS 6 - Work effectively with other agencies 119
Overview
This standard is about developing and sustaining effective working
relationships with staff in other agencies.
This unit includes the following activities:
1. Develop effective working with staff in other agencies
2. Sustain effective working with staff in other agencies
Target Group
This standard is designed to be applicable to most people who work in the
security sector and who routinely work with people from other agencies.
SfS 6 - Work effectively with other agencies 120
SfS 6 Work effectively with other agencies
Performance criteria
You must be able to:
Develop effective working with staff in other agencies
P1 understand the roles and responsibilities of the different people and
agencies you will be working with
P2 agree and record arrangements for joint working that are: appropriate to
the nature and purpose of the work, likely to be effective in achieving
their aims
P3 agree the information that needs to be shared, the reasons for this and
how to maintain the security of information
P4 discuss and agree how and when the joint work will be monitored and
reviewed
You must be able to:
Sustain effective working with staff in other agencies
P5 undertake your role in the joint working in a way that is consistent with
agreements made, your own job role and relevant policies and standards
P6 interact with people in the other agency in ways which: encourage
effective relationships and participation, respect their views, roles and
responsibilities, promote equality and value diversity, acknowledge the
value of joint working
P7 represent your agency’s views and policies in a clear and constructive
way
P8 identify any tensions and issues in the joint working and seek to address
them with the people involved
P9 seek appropriate support when you are having difficulty working
effectively with staff in other agencies
SfS 6 - Work effectively with other agencies 121
SfS 6 Work effectively with other agencies
Knowledge and understanding
You need to know and
understand:
Legal and organisational requirements
K1 the relevant legislation, organisational policies and procedures that apply
to joint working and how they must affect what you need to do
You need to know and
understand:
Develop and sustain effective working with staff in other agencies
K2 the nature and purpose of the sector
K3 the roles and functions of the main agencies within the sector and their
broad structures, methods of communication and decision making
processes
K4 how agency structure and culture can affect joint working
K5 the principles and benefits of joint working between different agencies
K6 the factors likely to hinder joint working (such as stereotyping,
discrimination)
K7 the reasons for reaching agreement on how joint working is to take place
when different individuals become involved and in clarifying roles and
responsibilities
K8 effective methods of identifying and resolving tensions and issues
K9 your own competence in joint working and when to seek further support
K10 methods of reviewing the effectiveness of joint working relationships
SfS 6 - Work effectively with other agencies 122
SfS 6 Work effectively with other agencies
Developed by Skills for Security
Version number 1
Date approved May 2010
Indicative review date
May 2013
Validity
Status Original
Originating organisation
Skills for Security
Original URN
FM position
Relevant occupations
SfS 8 Develop productive working relationships with colleagues
SfS 8 - Develop productive working relationships with colleagues 123
Overview
This standard is about developing working relationships with colleagues, within
your own organisation and within other organisations that are productive in
terms of supporting and delivering your work and that of the overall
organisation.
‘Colleagues’ are any people you are expected to work with, whether they are
at a similar position or in other positions, including your manager.
This unit includes the following activity:
1. Develop productive working relationships with colleagues
Target Group
Colleagues, within your own organisation and within other organisations that
are productive in terms of supporting and delivering your work and that of the
overall organisation.
This standard is imported from the Management Standards Centre (MSC)
suite of standards where it appears as Unit D1.
SfS 8 - Develop productive working relationships with colleagues 124
SfS 8 Develop productive working relationships with colleagues
Performance criteria
You must be able to:
Develop productive working relationships with colleagues
P1 establish working relationships with all colleagues who are relevant to
the work being carried out
P2 recognise, agree and respect the roles and responsibilities of colleagues
and, particularly in situations of matrix management, and their managers’
requirements
P3 understand and take account of the priorities, expectations, and authority
of colleagues in decisions and actions
P4 create an environment of trust and mutual respect where you have no
authority, or shared authority, over those you are working with
P5 understand difficult situations and issues from your colleague’s
perspective and provide support, where necessary, to move things
forward
P6 fulfil agreements made with colleagues and let them know
P7 advise colleagues promptly of any difficulties or where it will be
impossible to fulfil agreements
P8 identify and sort out conflicts of interest and disagreements with
colleagues in ways that minimise damage to the work being carried out
P9 exchange information and resources with colleagues to make sure that
all parties can work effectively
P10 provide feedback to colleagues on their performance and seek feedback
from colleagues on your own performance in order to identify areas for
improvement
SfS 8 - Develop productive working relationships with colleagues 125
SfS 8 Develop productive working relationships with colleagues
Knowledge and understanding
You need to know and
understand:
General knowledge and understanding
K1 the benefits of developing productive working relationships with
colleagues
K2 the importance of creating an environment of trust and mutual respect
where you have no authority, or shared authority, over those you are
working with
K3 the importance of understanding difficult situations and issues from your
colleague’s perspective and providing support, where necessary, to
move things forward
K4 principles of effective communication and how to apply them in order to
communicate effectively with colleagues
K5 how to identify disagreements with colleagues and the techniques for
sorting them out
K6 how to identify conflicts of interest with colleagues and the measures that
can be used to manage or remove them
K7 how to take account of diversity and inclusion issues when developing
working relationships with colleagues
K8 the importance of exchanging information and resources with colleagues
K9 how to get and make use of feedback on your performance from
colleagues
K10 how to provide colleagues with useful feedback on their performance
You need to know and
understand:
Security specific knowledge and understanding
K11 regulations and codes of practice that apply in your area of security
K12 standards of behaviour and performance in your area of security
K13 the working culture in your area of security
You need to know and
understand:
Context specific knowledge and understanding
K14 current and future work being carried out
K15 colleagues who are relevant to the work being carried out, their work
roles and responsibilities
K16 processes within the organisation for making decisions
K17 line management responsibilities and relationships within the
organisation
K18 the organisation’s values and culture
K19 power, influence and politics within the organisation
K20 standards of behaviour and performance expected in the organisation
K21 information and resources that different colleagues might need
K22 agreements with colleagues
SfS 8 - Develop productive working relationships with colleagues 126
SfS 8 Develop productive working relationships with colleagues
Developed by Management Standards Centre
Version number 1
Date approved April 2009
Indicative review date
Validity
Status Original
Originating organisation
Management Standards Centre
Original URN D1
FM position
Relevant occupations
SfS 10
Provide leadership for your team
SfS 10 - Provide leadership for your team 127
Overview
This standard is about providing direction to the members of your team and
motivating and supporting them to achieve the objectives of the team and their
personal work objectives.
This unit includes the following activity:
1. Provide leadership for your team
Target Group
Members of your team.
This standard is imported from the Management Standards Centre (MSC)
Management and Leadership suite of standards where it appears as unit B5.
SfS 10 - Provide leadership for your team 128
SfS 10
Provide leadership for your team
Performance criteria
You must be able to:
Provide leadership for your team
P1 set out and positively communicate the purpose and objectives of the
team to all members
P2 involve members in planning how the team will achieve its objectives
P3 ensure that each member of the team has personal work objectives and
understands how achieving these will contribute to achievement of the
team’s objectives
P4 encourage and support team members to achieve their personal work
objectives and those of the team and provide recognition when
objectives have been achieved
P5 win, through your performance, the trust and support of the team for your
leadership
P6 steer the team successfully through difficulties and challenges, including
conflict, diversity and inclusion issues within the team
P7 encourage and recognise creativity and innovation within the team
P8 give team members support and advice when they need it especially
during periods of setback and change
P9 motivate team members to present their own ideas and listen to what
they say
P10 encourage team members to take the lead when they have the
knowledge and expertise and show willingness to follow this lead
P11 monitor activities and progress across the team without interfering
SfS 10 - Provide leadership for your team 129
SfS 10
Provide leadership for your team
Knowledge and understanding
You need to know and
understand:
General knowledge and understanding
K1 different ways of communicating effectively with members of a team
K2 how to set objectives which are smart (specific, measurable, achievable,
realistic and time-bound)
K3 how to plan the achievement of team objectives and the importance of
involving team members in this process
K4 the importance of and being able to show team members how personal
work objectives contribute to achievement of team objectives
K5 that different styles of leadership exist
K6 how to select and successfully apply a limited range of different methods
for motivating, supporting and encouraging team members and
recognising their achievements
K7 types of difficulties and challenges that may arise, including conflict,
diversity and inclusion issues within the team, and ways of identifying
and overcoming them
K8 the importance of encouraging others to take the lead and ways in which
this can be achieved
K9 the benefits of and how to encourage and recognise creativity and
innovation within a team
You need to know and
understand:
Security specific knowledge and understanding
K10 legal, regulatory and ethical requirements in security
You need to know and
understand:
Context specific knowledge and understanding
K11 the members, purpose, objectives and plans of your team
K12 the personal work objectives of members of your team
K13 the types of support and advice that team members are likely to need
and how to respond to these
K14 standards of performance for the work of your team
SfS 10 - Provide leadership for your team 130
SfS 10
Provide leadership for your team
Developed by Management Standards Centre
Version number 1
Date approved April 2009
Indicative review date
Validity
Status Original
Originating organisation
Management Standards Centre
Original URN B5
FM position
Relevant occupations
SfS 11 Ensure compliance with legal, regulatory, ethical and social requirements
SfS 11 - Ensure compliance with legal, regulatory, ethical and social requirements 131
Overview
Organisations must show that they act responsibly in relation to their staff,
customers, investors and the communities in which they work. All types of
organisations must obey the law in key areas such as health and safety,
employment, finance and company law. Many organisations also have to work
within specific regulations for their industry and ethical frameworks.
Organisations who want to maintain a good reputation also have to take
account of the views of people in their communities on a whole range of issues
such as the environment and other ways in which the organisation affects
people’s quality of life.
This unit includes the following activity:
1. Ensure compliance with legal, regulatory, ethical and social
requirements
Target Group
Responsible organisations. All types of organisations must obey the law in key
areas such as health and safety, employment, finance and company law.
This standard is imported from the Management Standards Centre (MSC)
Management and Leadership suite of standards where it appears as Unit B8.
SfS 11 - Ensure compliance with legal, regulatory, ethical and social requirements 132
SfS 11 Ensure compliance with legal, regulatory, ethical and social requirements
Performance criteria
You must be able to:
Ensure compliance with legal, regulatory, ethical and social
requirements
P1 monitor the relevant national and international legal, regulatory, ethical
and social requirements and the effect they have on your area of
responsibility, including what will happen if you don’t meet them
P2 develop effective policies and procedures to make sure your organisation
meets all the necessary requirements
P3 make sure relevant people have a clear understanding of the policies
and procedures and the importance of putting them into practice
P4 monitor the way policies and procedures are put into practice and
provide support
P5 encourage a climate of openness about meeting and not meeting the
requirements
P6 identify and correct any failures to meet the requirements
P7 identify reasons for not meeting requirements and adjust the policies and
procedures to reduce the likelihood of failures in the future
P8 provide full reports about any failures to meet the requirements to the
relevant stakeholders
SfS 11 - Ensure compliance with legal, regulatory, ethical and social requirements 133
SfS 11 Ensure compliance with legal, regulatory, ethical and social requirements
Knowledge and understanding
You need to know and
understand:
General knowledge and understanding
K1 the importance of having an ethical and value-based approach to
governance and how to put this into practice
K2 relevant legal requirements governing the running of organisations
K3 current and emerging social attitudes to management and leadership
practice and the importance of being sensitive to these
You need to know and
understand:
Security specific knowledge and understanding
K4 legal, regulatory and ethical requirements in your sector both national
and international
K5 procedures to follow if you do not meet the requirements
K6 particular current and emerging social concerns and expectations that
are relevant to your sector
K7 ways in which other organisations deal with current and emerging social
concerns and expectations
You need to know and
understand:
Context specific knowledge and understanding
K8 the culture and values of your organisation and what effect they have on
corporate governance
K9 policies and procedures that make sure people meet the requirements
K10 the processes for maintaining the relevant policies and procedures and
making sure they continue to be effective and sustainable
K11 the different ways in which people may not meet the requirements and
the risks of these actually happening
K12 the procedures for dealing with people who do not meet the
requirements, including requirements for reporting
SfS 11 - Ensure compliance with legal, regulatory, ethical and social requirements 134
SfS 11 Ensure compliance with legal, regulatory, ethical and social requirements
Developed by Management Standards Centre
Version number 1
Date approved April 2009
Indicative review date
Validity
Status Original
Originating organisation
Management Standards Centre
Original URN B8
FM position
Relevant occupations
SfS 13 Manage your own resources and professional development
SfS 13 - Manage your own resources and professional development 135
Overview
This standard is about managing your personal resources (particularly
knowledge, understanding, skills, experience and time) and your professional
development in order to achieve your work objectives and your career and
personal goals.
You need to understand your work role and how it fits into the overall vision
and objectives of the organisation whilst also understanding what is driving you
in terms of your values and your career and wider personal aspirations.
Identifying and addressing gaps in your skills and knowledge and
understanding is an essential aspect of this standard.
This unit includes the following activity:
1. Manage your own resources and professional development
Target Group
Everyone working in the private security business sector.
This standard is imported from the Management Standards Centre (MSC)
Management and Learning suite of standards where it appears as Unit A2.
SfS 13 - Manage your own resources and professional development 136
SfS 13 Manage your own resources and professional development
Performance criteria
You must be able to:
Manage your own resources and professional development
P1 evaluate, at appropriate intervals, the current and future requirements of
your work-role taking account of the vision and objectives of your
organisation
P2 consider your values and your career and personal goals and identify
information which is relevant to your work role and professional
development
P3 discuss and agree personal work objectives with those you report to and
how you will measure progress
P4 identify the learning styles which work best for you and ensure that you
take these into account in identifying and undertaking development
activities
P5 identify any gaps between the current and future requirements of your
work-role and your current knowledge, understanding and skills
P6 discuss and agree, with those you report to, a development plan to
address any identified gaps in your current knowledge, understanding
and skills and support your own career and personal goals
P7 undertake the activities identified in your development plan and evaluate
their contribution to your performance
P8 review and update your personal work objectives and development plan
in the light of performance, any development activities undertaken and
any wider changes
P9 get regular and useful feedback on your performance from those who are
in a good position to judge it and provide objective and valid feedback
P10 ensure that your performance consistently meets or goes beyond agreed
requirements
SfS 13 - Manage your own resources and professional development 137
SfS 13 Manage your own resources and professional development
Knowledge and understanding
You need to know and
understand:
General knowledge and understanding
K1 the principles which underpin professional development
K2 the importance of considering your values and career and personal goals
and how to relate them to your job role and professional development
K3 how to evaluate the current requirements of a work role and how the
requirements may evolve in the future
K4 how to set objectives which are smart (specific, measurable, achievable,
realistic and time-bound)
K5 how to identify development needs to address any identified gaps
between the requirements of your work-role and your current knowledge,
understanding and skills
K6 what an effective development plan should contain and the length of time
that it should cover
K7 the range of different learning style(s) and how to identify the style(s)
which work(s) best for you
K8 the type of development activities which can be undertaken to address
identified gaps in your knowledge, understanding and skills
K9 how to identify whether/how development activities have contributed to
your performance
K10 how to update work objectives and development plans in the light of
performance, feedback received, any development activities undertaken
and any wider changes
K11 monitoring the quality of your work and your progress against
requirements and plans
K12 how to evaluate your performance against the requirements of your
work-role
K13 how to identify and use good sources of feedback on your performance
You need to know and
understand:
Security specific knowledge and understanding
K14 requirements for the development or maintenance of knowledge, skills
and understanding and continuing professional development within the
security industry
You need to know and
understand:
Context specific knowledge and understanding
K15 the requirements of your work-role including the limits of your
responsibilities
K16 the vision and objectives of your organisation
K17 your own values and career and personal goals
K18 your personal work objective
K19 your preferred learning style(s)
K20 your current knowledge, understanding and skills
SfS 13 - Manage your own resources and professional development 138
SfS 13 Manage your own resources and professional development
K21 identified gaps in your current knowledge, understanding and skills
K22 your personal development plan
K23 available development opportunities and resources in your organisation
K24 your organisation’s policy and procedures in terms of personal
development
K25 reporting lines in your organisation
K26 possible sources of feedback in your organisation
SfS 13 - Manage your own resources and professional development 139
SfS 13 Manage your own resources and professional development
Developed by Management Standards Centre
Version number 1
Date approved April 2009
Indicative review date
Validity
Status Original
Originating organisation
Management Standards Centre
Original URN A2
FM position
Relevant occupations
SfS 16 Assess and address risk to the environment
SfS 16 - Assess and address risk to the environment 140
Overview
This standard addresses the responsibilities of everyone at work for minimising
risks to the environment as a result of work activities. It describes the
competences required to make sure that:
1. your own actions do not increase risk to the environment
2. you do not ignore significant risks to the environment and
3. you take sensible action to put things right, including reporting risks,
and seeking advice
This unit includes the following activities:
4. Identify the risks to the environment arising as a result of workplace
activities
5. Minimise risks to the environment arising as a result of workplace
activities
Target Group
This is relevant to all jobs in the security sector and is appropriate to people
working at all levels and in all posts.
SfS 16 - Assess and address risk to the environment 141
SfS 16
Assess and address risk to the environment
Performance criteria
You must be able to:
Identify the risks to the environment arising as a result of workplace
activities
P1 identify the people in the workplace to whom you should report
environmental matters
P2 make sure you are up-to-date on environmentally-friendly working
practices which are relevant to your workplace
P3 identify any current working practices in your job role which could cause
harm to the environment
P4 identify any materials, products or equipment used in any part of your job
role which could cause harm to the environment
P5 report any differences between legal regulations and workplace
instructions and the actual use of materials or products hazardous to the
environment
P6 promptly report to the people responsible for environmental matters the
hazards which present high risks
you must be able to:
Minimise risks to the environment arising as a result of workplace
activities
P7 follow the relevant legal requirements and workplace environmental
instructions for your job role
P8 within your capability and the scope of your job responsibilities, control
the environmental hazards
P9 promptly report risks to the environment that you are unable to deal with
P10 pass on any suggestions for limiting risks to the environment to the
responsible person
P11 follow suppliers’, manufacturers’ and workplace instructions for the safe
use and storage of materials, products and equipment
P12 follow the correct instructions for handling materials and products which
can be hazardous to the environment
P13 follow the correct instructions for disposing of materials and products
which can be hazardous to the environment
SfS 16 - Assess and address risk to the environment 142
SfS 16
Assess and address risk to the environment
Knowledge and understanding
You need to know and
understand:
Assess and address risk to the environment
K1 the legislation relating to environmental matters which affect your
workplace
K2 your responsibilities for the environment as defined by any specific
legislation covering your job role
K3 the particular risks to the environment which may be present in your
workplace and/or in your own job role
K4 how to use resources and materials effectively and efficiently
K5 the importance of remaining alert to the presence of hazards to the
environment in the whole work place
K6 the importance of dealing with, or promptly reporting, risks to the
environment
K7 the substances and processes categorised as hazardous to the
environment
K8 workplace instructions, precautions and procedures relating to the
control of risks to the environment
K9 the responsibilities for items (materials/equipment) which can be
hazardous to the environment detailed in your job description
K10 the responsible people to whom to report environmental matters
K11 the specific workplace environmental instructions covering your job role
K12 suppliers’, manufacturers’ and workplace instructions for the use of
equipment, materials and products which can be hazardous to the
environment
K13 working practices for your own job role
K14 correct handling instructions for materials which can be hazardous to the
environment
K15 your responsibility for controlling hazards to the environment
K16 workplace instructions for handling hazards to the environment which
you are unable to deal with
SfS 16 - Assess and address risk to the environment 143
SfS 16
Assess and address risk to the environment
Developed by Skills for Security
Version number 1
Date approved May 2010
Indicative review date
May 2013
Validity
Status Original
Originating organisation
Skills for Security
Original URN
FM position
Relevant occupations
SfS 17 Use radio communications effectively
SfS 17 - Use radio communications effectively 144
Overview
This standard is about operating radio communications effectively, including
the transmission and reception of radio communications.
This unit includes the following activity:
1. Use radio communications effectively
Target Group
This standard applies to individuals required to communicate effectively using
radio communications.
SfS 17 - Use radio communications effectively 145
SfS 17
Use radio communications effectively
Performance criteria
You must be able to:
Use radio communications effectively
P1 operate radio equipment in line with manufacturers’ instructions
P2 respond to, and acknowledge, incoming communication promptly and
clearly, using the appropriate terminology and procedures for your
organisation
P3 pass on information to the appropriate people, and who are authorised to
receive it, within agreed organisational timescales
P4 use outgoing communication equipment in line with your organisation’s
procedures and guidelines
P5 confirm the information you give is understood by the people receiving it
P6 use the phonetic alphabet correctly, where required
P7 comply with statutory regulations in the use of channels and frequency
P8 comply with regulations and your organisation’s procedures when
transmitting and receiving radio communications
P9 report any difficulties in transmitting and receiving information promptly
and accurately to the relevant person
P10 maintain up to date, complete and accurate records of transmitted and
received communications
SfS 17 - Use radio communications effectively 146
SfS 17
Use radio communications effectively
Knowledge and understanding
You need to know and
understand:
Use radio communications effectively
K1 the impact of regulations affecting the transmitting and receiving of radio
communications in both normal and emergency situations
K2 how to operate the radio communication equipment used within your
organisation
K3 the correct procedures for confirming that the radio communication
equipment is working properly, and what to do if it is not
K4 the limits of your authority and responsibility for passing on information
K5 the causes of poor transmission or reception, and what action to take to
improve communications
K6 how to follow your organisation’s procedures regarding the terminology
that should be used, such as the phonetic alphabet, the 24 hour clock,
call signs, caller identification and passwords
K7 your organisation’s requirements for reporting difficulties in transmitting
information using radio equipment
K8 your organisation’s requirements for recording and retaining records of
radio communications
SfS 17 - Use radio communications effectively 147
SfS 17
Use radio communications effectively
Developed by Skills for Security
Version number 1
Date approved
Indicative review date
Validity
Status Original
Originating organisation
Skills for Security
Original URN
FM position
Relevant occupations