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National Disability Insurance Scheme (NDIS) Provider Forums
February – May 2017
10.00am to 1.00pm
Agenda 1. Welcome 2. National Disability Insurance Agency (NDIA) Update 3. BREAK 4. Family and Community Services(FaCS) NDIS Transition
update 5. Department of Health Continuity of Support for
people over 65 6. Early Childhood Intervention Australia (ECIA)
NSW/ACT Update 7. National Disability Services Update –The NDS NSW
Top 5 8. Dates for the diary and wrap up
• Affirms that the NDIS is the right reform but that the road to implementing this reform is more difficult than it needs to be.
• NDS proposes 24 pragmatic and practical recommendations to reduce four key areas of pressure and risk for the NDIS.
https://www.nds.org.au/how-to-get-the-ndis-on-track-nds-paper-released
NDIA Presentation
NSW NDS Provider Readiness Forums
NDIS Update Achievement and lessons to date
Contents
• The transition so far
• Service delivery matters
• Market stewardship activities
The transition so far
The start of transition
Quarter 2, 2016-17 Report • National highlights
– More than 61,000 Australians have NDIS plans
– $5.1 billion committed for participant supports
– More than 2,260 children referred to ECEI in the last quarter
• NSW Highlights
– 28,777 participants
– 86.5% of access requests were eligible (9,583 requests received)
– 89% of people’s experience either good or very good.
– 2,365 registered service providers – 36% are individuals or sole
traders
– $114m payments made in the quarter
• Full report found https://www.ndis.gov.au/about-us/information-
publications-and-reports/quarterly-reports
Where are we at?
SOURCE NDIA Actuary, Projected Growth in NDIS participation
Context Context
Overall Context
Transition in NSW
Service delivery
Establishing the service
approach
• Information, Linkages and Capacity Building (ILC) supports will be delivered through
five streams of activity:
o Information, linkages and referrals
o Capacity building for mainstream services
o Community awareness and capacity building
o Individual capacity building
o Local area coordination
• Early Childhood Early Intervention (ECEI) supports children aged 0-6 years who
have disability or development delay
• Local Area Coordinators (LACs) support some participants and their families to join in
and contribute to the life of their community and assist with the NDIS planning process
and plan implementation.
• Providers can register with the NDIA to deliver supports and services to NDIS
participants
NSW Partners in the Community
Metro Sydney
Working with our community
• ILC grants open until 2:00pm AEDT on Wednesday 8 March 2017
– ILC Jurisdictional Based Grants - ACT. Up to $3.0 million is available.
– ILC National Readiness Grants. Up to $13.1 million is available.
Driving choice and value through an
emerging intermediaries market
Intermediaries work with participants to build their capacity to achieve greater
independence, self-direction and management of their supports.
Support Coordinators
• Provide options to participant on supports
• Implement and monitor participant’s NDIS plan aligned to their outcomes
• Develop skills in directing and managing supports
Plan managers
• Paying for supports and monitoring budgets
• Develop financial literacy and management skills
Both support participants to maximise the value of their budget
Continuous participant support
and ongoing provider payment
The priority is to ensure that participants continue to get the support they need.
NSW Government maintaining provider payment until plan approval
Once plan approved, timely plan activation will assist provider cash flows
• Providers can claim for supports aligned to a participant’s plan from the date
the plan is approved
• Service bookings can be created that are backdated to plan approval
• Supported Independent Living will be included in plans at benchmark levels
(number of residents and complexity) – service booking generated by NDIA
• If above benchmark pricing sought – need evidence of level of support
required and detailed costing
Providers transitioning existing SDA
1. Apply for SDA registration group
2. Enrol your dwelling/s with the NDIA - the enrolment date will be the date a
successful enrolment form is submitted
3. Respond to the request for quote from a participant resident who has SDA
in their plan – maximum quotable price confirmed during dwelling
enrolment
Provided SDA was included in the participant’s plan at the time, SDA payments
are able to be claimed back to the date of dwelling enrolment
For more information please navigate to: NDIS website > Providers > Specialist
Disability Accommodation
Working towards a Supported
Independent Living (SIL) tool
The SIL tool calculates an efficient
price for SIL, based on the
provider’s proposed care hours for
each participant.
Planners can compare provider
quotes to the calculated efficient
price.
Where quotes are higher than
benchmark, planners are then able
to use the SIL tool information to
negotiate adjustments to quotes
(quickly).
Helps to resolve common issues,
e.g.:
• Inappropriate service bundles
• Over-loaded estimates of service
hours to be delivered
Market
stewardship
activities
Broad investment in getting it
right
Positive signs from existing providers
Demand is growing rapidly
71% reported increased demand
Demand is proving challenging to meet
38% were unable to keep up with demand
Clients are exercising choice
58% operating in the NDIS had clients leave
them for another provider
Providers are diversifying
48% are entering new markets
Merger activity is increasing
41% discussed merger activity
Source Pg. 7, NDS Report
Source: https://www.nds.org.au/news/sods-report-2016
http://aicd.companydirectors.com.au/advocacy/research/2016-nfp-governance-and-performance-study-raising-the-bar
Setting the foundations for growth
NDIA as a ‘market steward’:
• Monitoring, evaluation, oversight and (where necessary) support and intervention, in pursuit of a sustainable and successful NDIS
Building evidence base for market analysis:
• Provider benchmarking will commence in 2017 (cost of service delivery, operating metrics, financial stability)
• Ongoing consultation with the sector to inform priorities and decision-making
Systematically building national market consistency:
• Assistive Technology strategy that identifies innovation and diverse sourcing approaches across the breadth of assistive technology options
• Working arrangements that draw on market and pricing insights and support from existing funding programs (e.g. state/territory AT supply schemes)
Quality assurance and verification activities:
• Agency undertakes quarterly quality assurance activities
• Next program due to roll out in March with 500 randomly selected providers
NDIA pricing review
• Regular reviews to determine whether price controls are warranted
• Planning for the 2017 review has commenced
• Consultation is planned for March with the release of a discussion paper
• Price controls in place to make sure participants get value from their support
packages, but price levels must be sustainable for providers
Provider Issues
Common issue Resolution
Community Participation • Ensure service bookings reflect true cost of
service (1-1, 1-2 , 1-3 etc)
• Must link to goals and plan outcomes
• Keep accurate service records
OT and Home Modifications • Must be registered OT provider
• Reasonable & Necessary test
Building service from the plan
budget
• Check what are the goals and services to meet
the plan outcomes
• Don’t build service booking from what provider
wants to deliver
• Don’t add additional services not included in the
plan
• Core (Daily Activity) budgets can be used flexibly
Provider Issues (cont’d)
Common issue Resolution
Problems with Service
Booking
• Service Agreement is first step
• Ensure “agreed with participant” box checked
• Ensure booking current
• Ensure amount claimed is in line with booking
• Dates – use calendar icon to select dates
• No Service bookings for self-managed participants
Quotes not approved • Upload quote onto the participant portal
• Send email to local office advising quote
submitted [email protected]
• Include GST in quote
Payment Requests • Separate requests for successive plans in bulk
uploads
• Check data and formatting for bulk uploads
• Payment requests after services delivered, not as
up-front claim
Provider Issues (cont’d)
Common issue Resolution
Plan Reviews • Service Agreement is first step
• Ensure “agreed with participant” box checked
• Ensure booking current
• Ensure amount claimed is in line with
booking
• Dates – use calendar icon to select dates
Transport Payments • Price guide information
• Social Participation - not a km basis
• Reasonable contribution by participant
Plan Management • Plan Manager service bookings
• Establishment Fee and Monthly processing
Assurance
• They create service bookings for the
providers to deliver services based on plan
Provider Issues (cont’d)
Common issue Resolution
How to use myplace portal • www.ndis.gov.au Provider Page
• Provider Toolkit Module 11
Provider Records • Module 7 – Payment and Assurance
• Payment requests in line with services, not
as up-front claim
• Audits – when, not if
Seeking assistance • NSW Central Regional Finance Team
• Email classifications when NDIA staff send
emails
NDIS Quality and Safeguarding
Framework
• Details of Framework released by DSS on 3 February 2017
• Framework built on three components:
– Developmental: building capability and support systems
– Preventative: preventing harm and promoting quality
– Corrective: responding if things go wrong
NDIS ready: It’s not too late to start 1. Understand the big picture
• Understand the scheme: objectives and principles
• Broader environment politically, regulation, socially
2. Understand the customers
• What do (existing) customers say works well and not so well
• The participant pathway
• The scope of things that can be funded in participants’ plans
3. Take stock of your business
• Unbundle the elements of service delivery
• Know your unit costs and model options of service delivery
• Competency and market advantage i.e. quality, price, scale, remote
4. Know the rules and systems
• Operating in a marketplace i.e. ACCC, regulation, quality & safeguards
• Policies relating to Conflict of Interest, Pricing, Specialist Accommodation
• Systems to work with Agency and Participants
5. Build your roadmap
• Having the right infrastructure, governance, workforce
• Take everyone on the journey
Stay informed
• www.ndis.gov.au/ndis-ready
• Webinars
• Social media
• Check state information
www.ndis.gov.au
• Provider portal updates
www.ndis.gov.au/Provider-Portal-
Updates.html
• Sign up to the NDIS Provider
Newsletter
www.ndis.gov.au/provider-
newsletter.html
NDIA resources
• Provider toolkit
– Registration information
– Terms of Business
– Guide to suitability
• Price guide and support lists
• Updated Provider FAQ
• Updated Operational Guidelines
(incl. supports that can be funded)
• Market activities on web: Market
information and useful links
– Incl. Market Approach,
Benchmarking
NDIS ready
2017 Provider Supported Independent Living (SIL) Process
NDS Provider Info Session
May 2017
Agenda
Today’s Agenda
1. Background and overview of the new process (10 minutes)
2. Provider SIL Pack (overview of templates) (15 minutes)
3. What the process looks like (5 minutes)
4. Questions (10 minutes)
Background and overview
of new process
• NDIA National Office in partnership with NDS developed a quoting guideline document, including template, for shared or group living arrangements
• On 2 May 2014, the first provider training workshop in how to use this template was held in the NSW Hunter Trial Site
• Providers completed a template that was complicated, did not assist planners to understand and analyse supports provided, lacked evidence for reasonable and necessary decision making
• This resulted in significant administrative burden to providers as well as Agency staff
• Quotes, in some instances, were still unassessed after a 6 month period
• Participants were not at the centre of the support
Background
Introducing the NDIS SIL Pack
The 2017 NDIS Supported Independent Living (SIL) Pack
Due to the current backlog of SIL quotes requiring approval, Market & Providers will be rolling out a Provider SIL Pack along
with the SIL Tool. The information contained within the Provider SIL Pack will provide planners with detailed information
regarding the needs and supports required for individual participants. This will facilitate more meaningful conversations with
providers and will ultimately allow planners to make better informed decisions. As a result, quotes are able to be processed
more efficiently.
Provider SIL Pack:
Brand New SIL Quoting
Template
NDIS Planner SIL Pack:
Roster of Care Template
Support Hourly
Breakdown Template
Guidance and FAQ
Document
NDIA SIL Tool
• New and improved
quoting template that
will be easier to
complete for
providers.
• A simple template
describing the
proposed roster of
care and staff mix.
• A breakdown of
support hours across
the different shift
periods including
staff ratios.
• Guidance on how to
use the new SIL
quoting process.
• Uses information
contained within the
Provider SIL Pack.
• Ensures consistency
in decision making
across regions.
• Allows quotes to be
processed more
efficiently.
• Allows planners to
engage with
providers at an early
stage in the process
and facilitates more
meaningful
discussions. Training and FAQ
Document
The SIL Tool
The 2017 SIL Tool
The SIL tool allows planners to calculate an estimated market price for SIL from the information provided in the provider SIL
Pack. This price can then be compared to the provider quote and the NDIS benchmark. This allows planners to have better
informed discussions with providers so that the desired outcome can be achieved.
SIL Tool Process:
Improved outcomes
Greater efficiency
Better engagement
Step 2: Planner uses SIL tool to process SIL Pack information
Step 1: Provider complete SIL Pack
Provider SIL Pack
(overview of templates)
The SIL Quoting Template
The SIL Roster of Care Template
The SIL Hourly Breakdown Template
What the process looks like
The process
•Provider discusses proposed service offering with participant/guardian
Provider completes NDIS Provider SIL Pack
Provider submits Provider SIL Pack to local NDIS hub / NDIS contact
NDIA Reviews and assesses submitted Provider SIL Pack
Quote is agreed
NDIA approves plan, assigns and creates service booking
Questions?
BREAK
NDIS Transition
FaCS
The rollout of the National Disability Insurance Scheme in NSW
Provider information sessions February - May 2017
NDIS Transition Highlights
37,200 participants in NSW
with approved NDIS plans
340 Service Providers with
clients transitioned to the NDIS
NDIS – Take Charge of Your
Future information
63,400 client records collected
and provided to the NDIA
Support Available for Providers
NDS Sector Support Consultants
NDS Quality Assessment Workbook
ADHC Unit Costing Toolkit
Career Planner and Capability Framework
Social Impact Measurement Tool
Industry Development Tools www.idfnsw.org.au
Grants
Transition Assistance
for Providers (TAP)
Building Capacity
for Aboriginal
People
• Administered by FACS- ADHC Sector Capacity Unit
• Targeted at increasing the capacity of the Aboriginal
Disability Sector
• Four projects led by Birrang Enterprise Development Co,
First Peoples Disability Network, Carers NSW in
partnership with Mirri Mirri and the New England Sector
Support Team were funded for a total of $485,000
• Administered by Aged and Community Service NSW
• Targeted at providers in regional and remote areas
receiving less than $3 M in total income
• More than 130 providers received grants for capacity
building
Update
Grants
Transition
Assistance for Local
Councils
• Administered by FACS- ADHC Sector Capacity Unit
• Targeted at Local Councils providing direct service
delivery.
• Program offers grants for capacity building and
transition activities in readiness for the NDIS
Aboriginal
Disability Provider
Grants
• Targeted at Aboriginal Disability Support Providers
• Program offers grants accompanied by capacity
building and grant writing support
• Enquires regarding this program can be sent to
Transition Assistance
for Providers (TAP) -
2
• Administered by Aged and Community Service NSW
• Targeted at Providers across NSW receiving less than
$5 M in total income
• Program offers grants for service conversion and
expansion
Current or upcoming :
Continuity of Support (CoS)
Where can I get more information?
Email [email protected] or visit www.health.gov.au
Over 65: Under 65:
Contacted by National Access Team
from NDIA
Existing CCSP clients
Eligible for NDIS Eligible for CoS
The Department of Health receives client data
Department verifies client information with Service Providers
Department issues CoS funding agreements
Ongoing Funding Agreement
Obligations
“…ADHC funded service providers are
required to continue to comply with
the terms of their funding agreement
…even if funding ceases in whole or
part during the Agreement term …”
New South Wales Transitional Quality Assurance and
Safeguards Working Arrangements
(Clause 3.2 page 6)
https://www.ndis.gov.au/providers/nsw-registering-provider.html
Funding Variations
Stepping down block funding
YTD Payments May Payment June Payment YTD Variations May-June Variations
Total payments to
support clients that
have not
transitioned year
to date
Monthly payment
less the 50%
variation for May
Monthly payment
less the 75%
variation for June
Total amount of
funding varied by
ADHC year to date
Sum of variations
planned for May and
June
$XXX,XXX $XXX,XXX $XXX,XXX $XXX,XXX $XXX,XXX
Block funding variations
Individual Adjustments
SP ID Service Provider
Name
DofS
ID
Service
Type
People
Transitione
d
(up to 17
April)
Funding
Cease Date
Annual
Funding
Variation
May
Funding
Variation
XXXX Service Provider
Name
XXXXX
1.06 1 30/04/2017 $XX,XXX $XX,XXX
XXXX Service Provider
Name
XXXXX 3.01 1 30/04/2017 $XX,XXX
$X,XXX
Service Provider (ID: XXXX) Total: $XXX,XXX
$XX,XXX
Individualised Funding Package
Adjustments
People transitioned to NDIS
SP ID Client Statistical Linkage Key
(SLK)
Post Code Service Type
XXXX ABCDG150220051 XXXX
3.01
XXXX DBCDG160120052 XXXX 10.02
XXXX DQDSDG160119051 XXXX 3.01
XXXX SBARDG150120052 XXXX 3.01
NDIS Transition: De-identified client data SLK
Information and Support
62
For specific funding variation information contact the ADHC funding administration helpdesk:
1300 136 067
For information about the NDIS rollout across NSW visit www.ndis.nsw.gov.au.
Continuity of Support
Arrangements 65+ Department of
Health
COMMONWEALTH CONTINUITY OF
SUPPORT (COS) PROGRAM
Australian Government Department of Health
May 17 2017
3
Commonwealth Continuity of Support
(CoS) Programme
• The Commonwealth is responsible for full cost of state
specialist disability services (under the 2011 National Health
Reform Agreement)
• The Commonwealth will become responsible for funding and
administering specialised disability services for older people –
alongside the roll out of the NDIS
• Ensure continuing support for older people who are ineligible
for NDIS – COAG agreement
3
Continuity of Support - Aims
The Continuity of Support Program will support:
• Older people with disability who are aged 65 years and over currently accessing state-administered specialist disability services who do not meet NDIS age access requirements
• Aboriginal and Torres Strait Islander people with disability aged 50 years and over currently accessing State-administered specialist disability services who do not meet other (non-aged related) access requirements of the NDIS
No new entrants to the CoS Programme once implementation has occurred in a region
Key features of current specialist disability services
State government roles:
• Assessments
• Quality and Safeguards
• Behaviour support services
• Managing Individual Support Packages (ISP)
Jurisdictional differences:
• Levels of client fees
• Models of ISP
68
Challenges
• Ensuring national consistency
• Data quality and currency
• Taking over state roles
69
Implementation Timeframes
Implementation of the CoS program will be staged and commenced on
1 December 2016
70
PROPOSED COS PROGRAM TRANSITION SCHEDULE FOR NSW
REGION DATE OF COS TRANSITION
HUNTER NEW ENGLAND 1 – DEC – 16
NEPEAN BLUE MOUNTAINS 1 – DEC – 16
SOUTHERN NSW 1 – DEC – 16
CENTRAL COAST 1 – MAY – 17
NORTHERN SYDNEY 1 – MAY – 17
SOUTH WESTERN SYDNEY 1 – MAY – 17
WESTERN SYDNEY 1 – MAY – 17
ILLAWARRA SHOALHAVEN 1 – DEC – 17
MID NORTH COAST 1 – DEC – 17
MURRUMBIDGEE 1 – DEC – 17
WESTERN NSW 1 – DEC – 17
FAR WEST 1 – MAY – 18
SYDNEY 1 – MAY – 18
NORTHERN NSW 1 – MAY – 18
SOUTH EASTERN SYDNEY 1 – MAY – 18
Programme Framework
71
Sub-
Programme Block-funded activities Individual Support Packages
(ISP)
Service types funded
• Accommodation
Support
• Community Support
• Community Access
• Respite
Three ISP models
operate:
Service Provider;
Intermediary; and
Direct Funding. Only clients who are already accessing ISP models will be funded through the ISP model.
Communication to date
• Bilateral meetings between state and Commonwealth
• Joint communication strategies
• Website
• Letters to service providers
• Programme Manual and schedule finalised
• Data validation process for December 2016 and May 17
regions and funding agreements in place
• Data validation process for Dec 2017 regions will
commence shortly
72
Where can I get more information?
• CoS Webinar for service providers (20 March) on-demand
page: http://livestream.education.gov.au/health/20march2017/
• You can visit www.health.gov.au and search for ‘Continuity of
Support’ to find regularly updated information.
• If you want more information you can email
• Contact with the NSW office 02 9263 3851 or
73
ECIA Update
Early Childhood Intervention Australia NSW/ACT
NDIS Provider Readiness Sessions Round 1 - 2017
NDIS ECEI Approach (0-6yrs)
• ECEI - 7 Functions 1. Information Gathering and Profile Development
2. Community Connections
3. Initial Supports & responses
4. NDIS Access Recommendations
5. NDIS Plan development
6. NDIS Plan handover
7. NDIS Plan review
• Some children may only access 1 of the first 3 functions, others will need ongoing NDIS support (functions 4 -7)
• NDIA tender for ECEI community partners in ACT, SA, parts of Qld & Vic – to be in place from March 2017 (depending on area)
NSW ECEI Approach Update
• Year 1 NDIS location ECEI providers are all in operation (20+ providers)
• Currently Transitioning ‘defined’ children to the NDIS, through development of IFPs
• Year 2 NDIS location ECEI providers currently being appointed by ADHC
• NDIA has released several factsheets for families, including 'Accessing supports for my child', which outlines the ECEI Approach and 'Starting your plan'
Pathway for Children in NDIS rollout areas
Children aged 0-6 years:
• Referred to local Early Childhood Early Intervention (ECEI) provider
• List available (by location) on the NDIS website at https://www.ndis.gov.au/ecei/eceinsw.html
Children aged 7 years plus:
• Referred to Local Area
Coordination (LAC) service
Working Together Agreement • Promotes a coordinated approach to early childhood
inclusion for children with disability and/or developmental delay in recognition that effective collaborative practice leads to best outcomes for children participating in ECEC settings
• Has been designed for use by ECI practitioners, ECEC educators and families
• Includes a writable PDF agreement for all involved to individualise and sign, a wall poster, sample letter and meeting templates
• Free to download from www.ecia-nsw.org.au
ECIA Supports/Projects
• Leap Pad Learning/PD: – NDIS Change Management – ECI Practice & Skills – Does This Child Need Help? – Positive Approaches to managing challenging behaviours
• ECIA NSW/ACT State Conference (Sydney 25/26 May 2017)
• SPRC State-wide NDIS Research – family and service provider experiences of the NDIS roll out and what (if any) issues need to be addressed for full scheme roll out
• Results Based Accountability (RBA) Case Study – recently released
includes An Implementation Process and Toolkit and a Case Study outlining the application of the RBA Framework within an organisation (including a sample scorecard)
Resources to Support Families
• Raising Children Network (via a project funded by the NDIA):
– Early intervention and the NDIS • What is early intervention?
• The NDIS approach to early intervention
• NDIS early intervention support: children aged 0-6 years & over 7 years
– Choosing NDIS service providers: what to look for - links to ECI Best Practice Guidelines
• New NDIS Ready & NDIS Ready Communications Toolkit – NDIA
• My NDIS Pathway Brochure - now available in: Arabic, Chinese (Simplified), Chinese (Traditional), Filipino, Greek, Hindi, Italian, Macedonian, Samoan and Vietnamese.
www.ecia-nsw.org.au
www.facebook.com/ecia.nsw
Thank you
ECIA Contact Details – Telephone 9873 2593
Margie O’Tarpey [email protected]
NDS Update
NDIS Quality and
Safeguarding Framework • An NDIS complaints commissioner to facilitate the resolution of
complaints investigate both serious incident reports and potential breaches of NDIS Code of Conduct.
• An NDIS registrar to register providers, oversee compliance, establish policy settings for nationally-consistent worker screening and take the lead in monitoring the effectiveness of the NDIS market.
• Quality Assurance required for providers of higher intensity or higher risk supports.
NDIS Quality and
Safeguarding Framework (cont.) • A senior practitioner to oversee approved behaviour support
practitioners and providers, review the use of restrictive practices and follow up on serious incidents.
• States and territories will still oversee and manage worker screening checks and authorise restrictive practice
• Transitional arrangements remain in place.
https://www.dss.gov.au/ndisqualitysafeguards
Code of Conduct
Consultation • DSS Consultation into Draft Code of Conduct
• Consultation closes 21st June 2017
• NDS will be providing a submission
https://engage.dss.gov.au/ndis-code-of-conduct-
consultation/
NDS NSW
Top 5 Watching Briefs 1. Communication and codesign
2. Pricing
3. Plans and quality of plans
4. Clarity around processes
5. Workforce
Recent Reports/Papers • NDS 2017 Federal Budget Submission
https://www.nds.org.au/images/news/NDS_Federal_Budget_Submission_2017.pdf (accessible version available)
• NDS State of the Sector Report 2016 https://www.nds.org.au/news/sods-report-2016 • National Disability Insurance Scheme My Place Portal Implementation Review PWC
https://www.dss.gov.au/sites/default/files/documents/09_2016/pwc_review_of_the_ndia_myplace_portal_implementation_-_final_report.pdf
• National Disability Insurance Scheme – Management of the Transition of the
Disability Services Market Australian National Audit Office https://www.anao.gov.au/work/performance-audit/national-disability-insurance-scheme-transition-disability-services
• Feb – Sep 2017 Productivity Commission National Disability Insurance Scheme Cost http://www.pc.gov.au/inquiries/current/ndis-costs
Future Events
https://www.nds.org.au/learn-and-develop https://www.nds.org.au/events-and-training
Sydney Hilton Date: 14/08/2017
https://www.nds.org.au/events-and-training/conferences/ndis-essential-briefing
Office of Public Guardian Supported Decision Making Workshops [email protected]
NDS Contacts
NDS Sector Support Consultants
Phone number and e-mail
Where they work
Karen Stace John Carrigan Alan Hough Jenny Klause
0409 948 530 [email protected] 0448 325 356 [email protected] 0407 132 848 [email protected] 0425202643 [email protected]
Hunter, Lower New England, Lower North Coast, Central Coast, Northern Sydney Western NSW, Murrumbidgee, Far West, Nepean Blue Mountains Illawarra Shoalhaven, Southern NSW, South Eastern Sydney Sydney, Northern Sydney, South Western Sydney
Thank You
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