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Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Nathan Clarke, Executive Director, Personal Injury Education Foundation
Recent developments in Personal Injury Management Training
TerritoryInsurance Conferenceresilient future
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
About PIEF
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
What is PIEF?
• National, not-for-profit organisation
• Established in 2006 by consortium of
accident compensation organisations
• 24 members from across Australia
• Vision: to be globally recognised for
fostering, developing and inspiring
talent in the personal injury and
disability management professions.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Who are
are our
members?
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Goals
• Increase the range of training and educational
programs delivered
• Broaden participation in PIEF’s existing range of
programs
• Design, develop and deliver educational and personal
development programs, initiatives and events:
o for people working in the personal injury and
disability management industry
o to improve the capability and professionalism
of the personal injury and disability
management industry
• To promote and recognise excellence in the industry
• Ensure that personal injury management is regarded
as an attractive, rewarding and respected profession.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
What do we do?
• Vocational programs
• Postgraduate program
• Professional development training
• Certification
• Events and awards
• Represent industry on training
matters
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Allied Health
Practitioner
Training
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Background
• In 2014 WorkCover NSW appointed PIEF to
develop and deliver their 1 day AHP training
program into a online, self-paced training
program
• The AHP Online Training Program is mandatory
for those allied health practitioners applying for
WorkCover approval
• The training program is mandatory for
chiropractors, physiotherapists, exercise
physiologists, psychologists and osteopaths and
costs $300.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
The training course was established
to:
• Drive high quality evidence based treatment services that
optimise the social and health outcomes of injured workers
• Provide an understanding of the NSW workers compensation
system and who else may be involved in the workers recovery
at work
• Set expectations for allied health practitioners working within
the NSW workers compensation system, and
• Assist allied health practitioners with the practical
requirements for delivering services within the workers
compensation system; such as treatment planning, seeking
approval to deliver services and communicating with the
support team.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Overview of three modules
• Module 1 provides an overview of the workers
compensation legislation, reasonably necessary
treatment, discusses the importance of setting
expectations with workers regarding the health
benefits of work and describes the role of each
member of the worker’s support team
• Module 2 is on the Clinical Framework for the Delivery
of Health Services
• Module 3 provides information regarding the
procedures for working as an allied health practitioner
within the NSW workers compensation system and
information about completion of the allied health
recovery request; offering practical experience through
case studies.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Dashboard
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Structure of
module
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Learning
objectives
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Content
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Content
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Case
studies
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Checking for
knowledge
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Checking for
knowledge
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Current progress
The online program launched in April 2015
and over 1,500 participants have
successfully completed modules 1 and 2
(module 3 will commence in early 2016)
An overall satisfaction rate of 87% was
achieved, which was high for a mandatory
program and that is chargeable and that
some participants encountered some
technical issues when completing
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Some of positive feedback received
‘Great, love the online format - work around family and work commitments
much better. Thanks.’
‘Great training package. Very good.’
‘Thought the format was very good. With the asking of questions
throughout that were relevant to my profession. ‘
‘As a rural member better to do this online than have to travel away to
update.’
‘Overall well thought out lay out and key learning points covered’
‘I was unfamiliar with the WorkCover system so I learned a lot.’
‘I found these modules very helpful and feel as long as you go through each
topic you should have a competent understanding of NSW workcover and
its procedures. I enjoyed completing these modules.’
‘very informative, looking forward to module 3’
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
RTWSA AHP program
Due to the success of the NSW AHP program,
RTWSA (formerly WorkCoverSA) have engaged
PIEF to develop a similar training program for
the SA market
The program is expected to commence in
November 2015, however will be not be
mandatory and will be free of charge for SA
participants.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Changes to the
PIM qualification
framework
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Nationally
Recognised Training
There have been Nationally
Recognised Training
qualifications in Personal
Injury Management for
approximately 10 years.
The qualifications continue to
grow and evolve.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Previous PIM qualifications
Prior to March 2015 there were five Personal Injury
Management National Recognised Qualifications:
• Certificate III in Personal Injury Management
(Claims Management)
• Certificate IV in Personal Injury Management
(Claims Management)
• Certificate IV in Personal Injury Management
(Underwriting)
• Certificate IV in Personal Injury Management
(Return to Work)
• Diploma of Personal Injury Management.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Current PIM qualifications
From March 2015 the number of qualifications
were reduced from five to three Nationally
Recognised Qualifications:
• Certificate III in Personal Injury
Management
• Certificate IV in Personal Injury
Management
• Diploma of Personal Injury Management.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Certificate IV
The Cert IV qualification was reduced from three
qualifications to one, however now includes three
streams to choose from:
• Claims Management
• Return to Work
• Underwriting
The benefits of this approach are that additional
streams can be added without justifying that a full
qualification is required and students do not have to
enrol in another qualification to upgrade their skills in
another area of Personal Injury Management.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Diploma
Like the Cert IV, the Diploma of Personal Injury
Management has also moved to a streaming model.
Cert IV qualification was reduced from three
qualifications to one, however now includes three
streams to choose from:
• Advanced Case Management
• Disability Insurance
• Workplace Injury Insurance Management
The benefits of this approach are that additional
streams can be added without justifying that a full
qualification is required and students do not have to
enrol in another qualification to upgrade their skills in
another area of Personal Injury Management.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Upcoming changes
Upcoming changes to the Personal Injury
Management qualifications include:
• A Medical Indemnity stream will be added to the
Certificate IV
• An Advance Return to Work Stream will be added
to the Diploma
The Diploma will be renamed to the Diploma of
Personal Injury and Disability Insurance Management
It is expected that these changes will be made
available from early 2016 onwards.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
PIEF plans
From early 2016 PIEF plan to offer a Return to Work
and Claims Management stream in the Certificate IV.
When the additional changes are made to the
qualifications, PIEF plan to offer the following streams
(expected to be mid 2016) in the Diploma of Personal
Injury and Disability Insurance Management:
• Advanced Return to Work
• Disability Insurance
• Management
• Advanced Case Management.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Other
developments• member auspicing arrangements
• member RPL arrangements
• Motivational Interactions workshops
• Personal Injury Practitioner Group.
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Questions?
Nathan Clarke, Executive Director, PIEF 28/10/2015
Territory Insurance Conference, resilient future
Information regarding all PIEF activities can be
found on our website pief.com.au
Further information can also be sought from:
P: (03) 9641 1320