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NAHTM: 27 Years Strong!

October 3-8, 2017

Tampa, Florida

The National Association of

Healthcare Transport Management

Annual Conference & Exposition

The Renaissance

International Plaza Hotel

Site of the 27th Annual

Conference

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Tuesday, October 3, 2017

The official website for Tampa Bay area assures those who plan to travel to Tampa that

“Treasure Awaits”. Indeed, Tampa is one of the most exciting cities in the country with its

many extraordinary cultural, artistic, entertaining, dining, sports, recreational venues

available to visitors.

For those NAHTM members traveling to Tampa for the 27th annual NAHTM conference,

more treasure awaited via a rich educational and networking experience …an experience

that would push them to the forefront of hospital-based, patient transportation expertise.

Tuesday, October 3 2017

The “treasure hunt” officially kicked

off at 400 PM with Registration in the

hotel Lobby. Attendees quickly

stumbled upon the first treasure

…friends…both old and new!

Registration is always a time abuzz

with conversation and full of

anticipation for the coming week and

this year’s event proved no different.

Following registration, those members who would be sessions moderators attended

orientation. New members were engaged in a “meet and greet” session that provided an

overview of the conference and all members were invited to engage in some ice -breaking “fun

and games”.

The evening was made a memorable experience as the members made their way to a welcome

reception, held in the hotel’s enchanting La Fuente Courtyard.

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Wednesday, October 4, 2017

The breakfast event was a hit due to both the good food always available in a Marriott Hotel

as well as the warm and heart-felt welcome delivered by NAHTM’s Executive Committee: Dr.

Pamela Douglas- Ntagha - President; Peggy Thiele, MBA -Vice President; Elbert Lewis, MBA-

Secretary and Charlotte Cumbo, MBA, MHRM-Treasurer

Managing Patient Transportation Departments Utilizing VAST

Sherman Armstrong, Jr., MS: VAST Sports Performance

This year’s opening session was delivered by Sherman Armstrong, Jr., a renowned student

and professional Track and Field athlete and current principal owner of VAST Sports

Performance. In his current capacity Mr. Armstrong assists athletes in their efforts to

maximize their potential and in guiding adults to attainment of their fitness goals. Progress

and ultimate achievement is gained through the application of the principles of VAST:

VISION, ATTITUDE, SUCCESS, TIME.

Mr. Armstrong used his strategy for success in the sports and fitness arena to deliver an

analogous, on point, treasure map to follow to the pinnacle of achievement in Patient

Transportation leadership. After Mr. Armstrong’s presentation, members went onto to the

day’s roster of podium speakers. These peer presenters covered a wide range of topics

essential to success in the patient transportation management field.

Concurrent Podium Presentations

Peers sharing years of experience and accumulated expertise is the central core to the

NAHTM conference. These podium presentation sessions are what makes the conference

the success it is. Who else knows better what works best for hospital based, patient

transportation than hospital-based, patient transport managers?

Over the years, many repeated break-out session speakers have grown in confidence and

presence, and have added much to the knowledge base and management wisdom of their

peers. And, every year brings a batch of new faces to the podium, eager to reveal their

successes and fresh insights. All benefit from their experience as an accomplished podium

presenter.

Even the most seasoned of conference attendees, members with years in the profession,

come away from these presentations with a new gem of knowledge, an idea to improve a

process, to add a new service, achieve greater patient centeredness, improve transport staff

engagement, internal customer service…treasures indeed!

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Charlotte Cumbo, MBA, MHRM

Managing Change: Doing More with Less!

William Sisolak, Jr.BS

Work Arounds: Why Do We Create Them?

Jasmine Wilson, Brad Kaczmarek, Krista Blackwell & Daniel McKee

Training for Success: Creating a Strong Foundation for Newly Hired Employees

Joshua Green, BA

All Leadership is Situational

Colin Golian, BS

Developing Action Plans to Increase Transporter’s Productivity

Dr. John N. Ntagha, DNP & Saro N. Ntagha, BS

Utilizing Patient and Family Advisory Council to Improve Quality, Safety and Patient Experience

Moira Croteau, BA

You Don’t Need a Title to be a Leader (Mark Sanborn): How to Help Your Transporters to Lead

Thomas Perry, MA

Ensuring No One Waits for Care

Dr. Pamela Douglas-Ntagha, DNP

Patient Transportation Leadership Certification Program

John Roese, AA

Oops! I Didn’t Mean That!

Curtis Moye, Jr., BS

Changing the Department’s Culture with New Staff

Brad Tomaski, CIR, CDR & Peggy Thiele, MBA

How Well Do You Interview?

Peggy Thiele, MBA

Analyzing Data

Michele Jackson

Engaging Your Workforce

Dr. Pamela Douglas-Ntagha, DNP

Expanding Patient Transportation Scope of Service: Creating a Discharge Center to Increase Bed Availability

Lakita Pogue, BS & Christopher Syzmchack

How to Bring Pizazz to Boring Staff Meetings

Elbert Lewis, MBA

How safe are Transporters? Injury Concerns in Patient Transportation

Chester Wortham, MA

The Impact of Training: Changed Lives Improve the Community

Charlotte Cumbo, MBA, MHRM

Coaching to Connect

Kristie Bell, MBA & Kenneth Duncan

Safe Patient Handling: How it Benefits Employees and Patients

Elbert Lewis, MBA

When the water Rose: The Impact of Hurricane Harvey on One Patient Transportation Department

Shannica A. Joshua, M.Ed

Staff Training: helpful Hints for Training New and Tenured Staff

Harold Myers-Batista

Managing and Auditing Infection Prevention

2017 Concurrent Podium Presenters and Presentation Topics

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Wednesday, October 4, 2017, continued

Lunch Symposium

Kevin Manning, Financial Advisor, IAR, Manning & Nurse

Protecting Your Money Stats Now!

An unexpected conference experience was in Mr. Manning’s sage advise for attainment of

financial security- a break from all things “transport”. Navigating the murky waters of oney

management know-how can be daunting but this sesion brought attendees to a higher level

of understanding. Peace of mind in matters personal and financial is an almost guarentee of

smooth sailing through our professional lives.

Post lunch, more exceptional peer presentations awaited the conference attendee…the

only problem was which one to attend!? All presenters were well prepared in their chosen

topic and were eager to share.

Plenary Session

Shannica A. Joshua, M.Ed., Senior Educational Specialist Unv of Texas, MD Anderson

Cancer Center

When the Change is EPIC…a New Electronic Medical Record…18 Months Post

Implementation

As many members can anticipate transitioning to an electronic medical record that will have

transport tracking capability, this noteworthy session provided exceptional insights on how

to prepare and be an active agent for change. Recounting the 18-month journey of MD

Anderson’s Patient Transportation department’s to a “successful acclimation” to the “new

normal” that is EPIC Transport, Shannica provided the audiences with pre and post

implementation stragies as well as evolving best practices in operational efficiencies that

have to the successful transition to EPIC Transport.

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Opening Session: Sherman Armstrong, MS, CSCS, NASM, PES/CES

Managing Patient Transportation Departments Utilizing VAST

Keynote Address:

Dr. Antonio J. Webb Overcoming Odds

Industry-Sponsored Lunch Symposium: Dr. Neal Wiggerman, Ph.D

Reducing Musculoskeletal Injuries in Hospital Transporters

Lunch Symposium: Kevin manning, IAR

Protecting Your Money Starts Now!

Breakfast Symposium: William Sisolak, Jr

Surge Protocols: Mass casualty Incidents

Visionary Panel Discussion: Dr. Antonio Webb, MD Dr. Neal Wiggerman, Ph.D. Sherman Armstrong, MS David Clark, RN Moderator: Moira Croteau, BA

Facing Healthcare Challenges in 2017 and Beyond!

Plenary Discussion: Shannica A. Joshua, M. Ed.

When the Change is EPIC…a New Electronic Medical Record…18 Months Post Implementation

Benchmarking Session: Tom Perry, MA; Tele-Tracking Dr. Pamela Douglas-Ntagha, DNP,JD,MBA, RN; MD Anderson Cancer Center Gary Hall, MS; Tele-Tracking

NAHTM Benchmarking Program: Year 2

2017 Keynotes, Gala / Industry Sponsored, Panel and Plenary Presenters and

Topics

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Thursday, October 5, 2017

Breakfast and…

The 2017 Keynote Address: Overcoming Odds

Dr. Antonio J. Webb, MD

Dr. Antonio J. Webb, MD, orthopedic surgeon and motivational speaker and published

author, delivered a riveting account of his rise to where he is today. Dr. Webb “overcoming

the odds” of success, Dr. Webb transcended his grim childhood in Louisiana. His first avenue

of escape was High School. While there, Dr. Webb earned such excellent marks, he

graduated in the top 5% of his class. His interest in Biology while attending high School first

kindled in Dr. Webb the desire to become a medical doctor.

His second avenue of escape was through the US Air Force, where he served with distinction

as a medic in Iran. During his time in the Air Force, Dr. Webb also pursued, and earned his

undergraduate degree from The University of Texas. Upon discharge from the military, he

was eventually accepted by Georgetown University School of Medicine, earning his

Doctorate of Medicine degree with honors in 2014.

Throughout his address, Dr. Webb highlighted the many difficult and often insurmountable

challenges he encountered along his life journey. Throughout, Dr. Webb provided valuable

nuggets in the revelation of the many strategies he employed to bring him to where he is

today.

Concurrent Podium Presentations Continue!

Throughout the morning and afternoon, more of our NAHTM colleagues presented on

various timely topics such as staff training and engagement, expanding scope of service,

staff safety and analyzing the data! A treasure trove of experience from our own resident in

the field of hospital based, Patient Transportation!

Industry Sponsored Lunch Symposium

Dr. Neal Wiggermann, Ph.D., Senior Biomedical Engineer, Ergonomics Expert

During his presentation Dr. Wiggermann addressed the various activities highly associated

with risk of musculoskeletal injury that are performed by Patient Transporters. Dr.

Wiggermann introduced and discussed valuable interventions the transport manager can

employ to mitigate this risk. Throughout, Dr. Wiggermann critically evaluated these

interventions, providing scientific evidence as well as challenges to implementation.

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Visionary Panel: Facing Healthcare Challenges in 2017 and Beyond!

The distinguished panel members included Dr. Antonio Webb, MD, Dr. Neal Wiggermann,

Ph.D., David Clark, RN and Sherman Armstrong. The panel members provided insightful,

knowledgeable answers to many excellent questions proffered by moderator Moira Croteau

of Cheshire/Dartmouth- Hitchcock Medical Center. In this age of rapid and sometimes

profound change, all in healthcare are concerned with what the future holds.

Friday, October 6, 2017

Breakfast Symposium- Surge Protocols: Mass Casualty Incidents William A. Sisolak, Jr., BS, Manager Patient Transportation, Lehigh Valley Health Network

Mass causality incidents, which result in rapid volume increases in the nation’s EDs, are increasingly becoming more prevalent than ever before. This rapid insertion of patients, many of whom are trauma victims, can greatly tax any healthcare systems. William’s presented a timely overview of various protocols that can be utilized as well as a rationale as to why there should be a plan in place to cover any type of sudden surge in volume.

NAHTM Annual Business Meeting The members-only annual business meeting highlighted reports from all members of the Executive Committee as well as reports from the various committees. Proposed changes in NAHTM’s Bylaws were reviewed and voted on. The Executive Committee positions of Vice President and Treasurer were also up for election. Incumbents Peggy Thiele and Charlotte Cumbo both retained their positions, Vice President and Treasurer, respectively.

At the conclusion of the Annual NAHTM Business Meeting, it was on the NAHTHM Exhibitor Marketplace for an afternoon of fun, food and more treasure…

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The 2017 NAHTM Marketplace was a goldmine of equipment, devices and software that are innovative, time-saving and most applicable to the work of hospital -based Patient Transportation departments.

Exhibitor’s Map

Booth # Exhibitor Booth # Exhibitor

1 TeleTracking Technologies

9 Tollos

Exhibitor of Year 2016

HUBSCRUB 10 UV Concepts

2 Stryker 11 TransCart

3 ComfyCarryAll 12 Wright Products

4 HatchMed 13 Kevin Manning (Manning & Nurse)

5 Pedigo 14 Hill-Rom

6 Sealed Air 15 Dr. Webb

7 ALCO 16 Staxi

8 TDSS 18 ScooterBug, Inc.

The lunch roundtable discussion was an exciting opportunity to enjoy great food, fellowship and a conversation with NAHTM exhibitors about a related patient transportation topic. This was also a great venue to interact and network with your colleagues.

Luncheon Topics

Table Table

1 TeleTracking Technologies: The expanding role of Patient Transport to facilitate Patient Throughput

9 Tollos: Safe Patient Handling

Exhibitor of Year 2017

HUBSCRUB: Automated cleaning and disinfection choices ( Liquids and UV) for Patient Care Equipment

10 UV Concepts: Streamlining and automating the cleaning/disinfection of wheelchairs

2 Stryker: Innovative products to make healthcare better

11 Transcart: Wheelchair safety and security

3 ComfyCarryAll: Ergonomics of conventional wheelchairs

12 Wright Products: Transferring Patients Safely – tools and techniques

4 HatchMed: Minimizing risk from pushing/pulling IV poles while transporting patients

13 Kevin Manning: Protecting Your Money starts NOW!!

5 Pedigo: Usage of antibacterial copper surfaces to kill harmful bacteria

14 Hill-Rom: If you could redesign a Stretcher , what would the features be

6 Sealed Air: Don’t throw away that Mattress! Save money and be in compliance!!

15 Dr. Webb: Overcoming the Odds

7 ALCO: Wheelchair Safety & Security 16 Staxi: Fully integrated, nestable transport system

8 TDSS: Patient and Customer Satisfaction tracking software and texting

18 ScooterBug, Inc: Alternate means of transporting patients within or between buildings

2017 NAHTM Exhibitors Market Place- Lunch and Learn

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And, of course…the annual NAHTM Exhibitors Market Place would not be as

exciting without the anticipation of who will win the next treasure…wonderful

prizes for our members!

# Time Prize Value Sponsor Winner 1 1:30 PM VISA Gift Card $50 Deb Cox Jerry Roff

2 1:30 PM Sealed Air Kit $300 Sealed Air Brad Kaczmarek

3 1:30 PM VISA Gift Card $50 Sodexo Healthcare Chris Szymchack

4 2:00 PM SLIPP Transfer Mat $200 Wright Products Carlton Clarke

5 2:00 PM Gift Card $25 Stryker Jerry Roff

6 2:00 PM Mat Svc Blanket “Go Blue” Blanket $50 Lakita Pogue Michele Jackson

7 2:00 PM Target Gift Card $25 Pedigo Frank Campbell

8 2:30 PM Yeti Cups $35 Manning & Nurse Advisors

Krista Blackwell

9 2:30 PM VISA Gift Card $100 Alco Sales & Service Co.

Katelyn Morse

10 2:30 PM IPod $125 Convergent Software Lewis Brock

11 3:00 PM VISA Gift Card $50 Deb Cox Nebiye Woldehaimanot

12 3:00 PM 2 Autographed Books “Overcoming the Odds”

$50 Dr. Antonio Webb

Kristie Bell Shawn Harris

13 3:00 PM Amazon Gift Card $50 TransCart Morris Springer

14 3:00 PM Pure Maple Syrup $30 Moira Croteau Morris Springer

15 3:30 PM MasterCard Gift Card $150 HUBSCRUB Company Shelly Martin

16 3:30 PM ‘Keep Moving and Keep Hydrated’ Bundle: Tele coffee Mug, Insulated Copper Mug, Tele Refillable Water Bottle, $50 Gift Card

$125 TTT Shelly Martin

17 3:30 PM Bottle of Wine $25 Comfy CarryAll Morris Springer

18 3:30 PM Apple Watch Series 3 GPS watch $359 ScooterBug Harold Myers-Batista

19 4:00 PM Staxi Wheelchair $1200 Staxi Nebiye W

20 4:00 PM Apple Min IPad $399 UV Concepts Curtis Moye

21 4:00 PM 2017 Conference Registration $800 NAHTM Jose Guiterrez

22 4:00 PM 2017 Exhibitor Registration $1000 NAHTM Hubscrub

23 4:00 PM Member Survey- Dinner for 2 NAHTM Robert Cuthbertson

After an enjoyable afternoon spent with our Exhibitors and peers, it

was time to rest and prepare for the AWARDS and RECOGNITION

GALA…an event well anticipated by all! This special evening is an event

dedicated to great food, music and dancing, comradery and cheer…as

well as the presentation of NAHTM’s distinguished awards!

Since 2013, NAHTM has supported Gotta have Sole, a Rhode Island based charity that provides

shoes for homeless kids and veterans throughout the country. This year proved no exception to the ongoing

generosity of NAHTM conference attendees and exhibitors, who raised over $600.00!

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Once again, the Exhibitor and Networking Committee pulled out all the stops

for a most memorable day!

The afternoon spent with the Exhibitors was a hard act to follow but follow they did. The

Gala proved to be an exceptional evening. The menu was scrumptious and the music

provided by Music on the Move was energizing! Once again, Kudos to the Exhibitor and

Networking Committee!

On behalf of the Executive Committee, our President, Dr. Pamela Douglas-Ntagha, DNP, JD,

MSN, MBA, RN, kicked off the recognition portion of the evening. After graciously

welcoming all to the 27th annual Awards and Recognition Gala, the ceremony commenced.

The podium presentation speakers, as well as the Keynote, Symposium, Panel and Plenary

speakers were first recognized. As each came up to the podium for their plaque, all we

greeted with warm and heartfelt applause. After all, these re the folks who made the

conference a grand success!

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The A. Laura Durojaiye Founders Award is named after A. Laura Durojaiye, the founder of

NAHTM, in 1988. At that time, Laura was the manager for the department of Patient

Transportation at Emory University Hospital, Atlanta, GA. This award recognizes a NAHTM

exhibitor who continues to support and promote our organization. This year, the award was

presented to ALCO Sales and Service. ALCO is a leader in healthcare products, including

wheelchairs, stretchers and lift equipment.

Karl Soderquist (L), President of The Hubscrub

Company, the 2016 recipient of the A. Laura Durojaiye

Founders Award and NAHTM Secretary Elbert Lewis (C),

present the 2017 award to Alvin Hermann, Jr., (R)

President of ALCO

This year, the 2017 Deborah Cox Distinguished Member of the Year Award was presented to

Shanicca Joshua, M.Ed., Sr. Educational Specialist University of Texas, MD Anderson Cancer

Center. This award honors a NAHTM member who has made exemplary contributions to

NAHTM. This certainly true of Shannica. As a dedicated education liaison for the transport

staff at the University of Texas MD Anderson Cancer Center, Shannica’s interest in the field

of patient transportation is a plus for our members. Over the years, Shannica has liberally

shared her expertise in staff training know-how through well planned, knowledgeable and

insightful presentations.

Shannica Joshua (R), receives the 2017 Deborah Cox

Award from the 2016 recipient, Shelly Martin (L), Patient

Transport Manager for Ohio State University Wexner

Medical Center

The 2017 Awards and Recognition Gala was another memorable occasion to the overall success of the 2017 NAHTM conference. Though the conference was to go on another half day, the annual gala is always the Jewell in the Crown!

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Saturday, October 7, 2017 Certified Healthcare Transporter (CHT) Level I Instructor Training begins! Impact Training Corporation Principlas: Jorie W. Philippi, MS Ruthann Walsh, MA

What is an ITC Certified Healthcare Transporter (CHT)?

A Certified Healthcare Transporter is a hospital based, patient transporter who has achieved proficiency in all

competencies outlined in the performance based, 3-book course endorsed by the National Association of Healthcare

Transport Management ( www.nahtm.org ). Those books are CHOICES: Ethics for the Workplace, Course I; Strategic

Skill Building for Transporters, Course II; Technical Skills Training, Course III. The curriculum was developed by Impact

Training Corporation (ITC) in partnership with NAHTM.

What is a Level I CHT Instructor?

A Level I CHT Instructor (Level I) has successfully completed the Level I CHT Instructor training session. The typical

Level I has a managerial role within, or over, a hospital-based transport department or may be employed in the

education department of a healthcare organization. To attain this distinction, the Level I candidate who attended the

2-day course learned what comprises the 3-book curriculum, methodologies to deliver the curriculum as well as

strategies to implement and engage staff. Each 8 - hour day passed quickly as the training session engaged the

participant in many “hands-on” activities and discussions.

The attendees at the 2017, Level I CHT Instructor class have been empowered to train transporters in the three

certification courses. The new Level I Instructors will provide ongoing skills evaluation gained by transporters

throughout the training and makes recommendations for national certification awards to ITC.

What Topics do the 3 Books Address?

• Choices- Life Skills

This course fosters development of life and inter-personal skills geared toward success in the workplace. Eight

modules address topics such as 7 reasons why people leave jobs and self-esteem. Your staff will learn by

reading the easy-to-understand material and completing the exercises, as well as through extremely effective

peer discussion groups and role playing. The outcome of this course is a more secure, self-assured employee

who is better equipped to focus on the needs of the patient and their co-workers.

• Strategic Skill Building - Thinking Skills:

This course focuses on the applied cognitive strategies (thinking skills) that underlie competent job

performance. The sessions are designed around actual job materials and scenarios from the frontline

employees’ job tasks. Topics address critical job areas such as communicating with peers, supervisors, and

other hospital communities / departments, following procedural directions, recognizing alternate conditions

on the job and responding appropriately, prioritizing actions, and predicting outcomes. This course fosters

consistent and reliable quality job performance as well as intrinsic customer service skills.

• Transporter Technical Skills – Application Skills

This course demonstrates a wide range of equipment and transport safety protocols that are compliant to the

Joint Commissions’ National Patient Safety Goals and Environment of Care mandates. The experienced patient

transporter will spend the least amount of time on this course material, but the new transporter will require

more time to master the technical skills. The outcome will be a highly skilled transporter!

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Benchmarking Session NAHTM President Dr. Pamela Douglas - Ntagha, Tom Perry, MA, Tele-Tracking Product Manager and Gary Hall, BS, Application Specialist for Tele-Tracking After a delightful brunch shared with much good fellowship, the benchmarking team, reported out on year 2 of NAHTM’s ambitious benchmarking initiative. The initiative has been established to set national benchmark standards for hospital-based transports. The session outlined the process, discussed preliminary outcomes and outlined how hospitals can participate. Most notable is that, in the second year of the program, participating hospitals increased by over 200 %!

The time together, as always, was a rare treat…

How often are our members able to network with so many hospital- based, patient

transportation managers in one place at the same time? How often can so many

patient transportation managers be in one place at the same time to view the

many delights offered by the organization’s supporting vendors? Only during the

National Association of Healthcare Transport Management Annual Conference &

Exposition does this happen.

So, don’t miss out on this once-a-year event and book your spot at the next annual

conference to be held in Seattle WA (yes! Seattle!) from September 11 to

September 16, 2018…do it today, do it now!

Seattle Airport Marriott

Book Your Room

www.nahtm.org