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Sunday, July 28
Check-In and Information DeskSkyline Foyer
The Success StudioSkyline Foyer
10-Minute PartnersSkyline Foyer
10-Minute TessituraSkyline Foyer
Sponsor ZoneSkyline Foyer
Sunday MorningCoffeeSkyline Foyer
Tessitura SolutionCenterSkyline Foyer
TLCC 101: Maximize Your Conference ExperienceW190
Tessitura Network Chorus Rehearsal and LunchW196b
Lunch: Let the Conference Begin!Skyline, W375cde
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Conference Welcome: Disruption by Design and Innovation by NecessitySkyline, W375ab
Basic Education -Getting Started (two-part): Go to the Headof the ClassW187a
Basic Fundraising -Structural Concepts(two-part): Settingthe Stage for SuccessW187b
Basic Marketing -Campaigns, Appeals,and Sources (two-part): Campaigns,Appeals, and Sources,Oh My!W175
DBA by Default:We're on a Mission;Finding Your Niche asa New DBAW185cd
Diversity, Equity, andInclusion: Planningfor Everything andEveryoneW181
Embrace DataCulture With CRM -Part One (Executive,two-part)W192
Innovating WithTNEW: Where We’reGoing, We Don’tNeed RoadsW178
Intro toSegmentationEngine: SophisticatedSegmentationStrategyW180
Monthly, Recurring,and AutomaticRenewal Giving:Eternal Sustainers ofthe PaperlessPipelineW179
Pricing Rules andPricing Strategies:How Pricing RulesCan Be Your SaviorW184cd
Selling Fast forGeneral Admissions:All at the Touch of aButtonW186
Sponsor ZoneSkyline Foyer
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura AnalyticsDeep Dive (repeated):Which Widget WillTell Your Data Story?W190
Tessitura API - Introand CRM (DeveloperTrack): Get theResponse You WantW193a
Tessitura for Finance Teams: ShakingUp the Finance Tree With SystemSynchronicityW176
Tessitura Solution CenterSkyline Foyer
Tips and Tricks for Testing inTessitura: Discovering theUnexpected, Con�rming the KnownW185ab
Afternoon Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Sunday, July 289:00 AM - 8:00 PM
Sunday, July 289:00 AM - 4:30 PM
Sunday, July 289:00 AM - 11:30 AM
Sunday, July 2810:00 AM - 10:30 AM
Sunday, July 2811:00 AM - 12:45 PM
Sunday, July 2811:30 AM - 12:45 PM
Sunday, July 281:00 PM - 1:45 PM
Sunday, July 282:00 PM - 3:00 PM
Sunday, July 283:00 PM - 3:30 PM
Info General Workshop General Session Training Peer-to-Peer Presentation Quick�re Presentation Workshop-Analytics
Panel Discussion Open Space Discussion
Advanced DataImport Tools: Gettingthe Most IntoTessitura, and ThenSome!W186
Basic Education -Next Level (two-part):Earn Your ExtraCreditW187a
Basic Fundraising -Entry and Tracking(two-part): Runningthe ShowW187b
Basic Marketing -Reporting andAnalysis (two-part):So Much Data, SoLittle TimeW175
Cross-DepartmentalCollaboration Face-Off: Silos Are OnlyBene�cial on FarmsW179
Data Storytelling forMarketing: OnceUpon a KPIW185cd
Disaster Planning forTicketing: SystemsAre Down; Keep Calmand Carry OnW184cd
Embrace DataCulture With CRM -Part Two (Executive,two-part)W192
ExtendingFunctionality WithInterceptors: A LittleCode Goes a LongWayW180
Extractions andSegmentation:Marketing Like aMasterW185ab
Free and Non-Ticketed EventAttendance: YouCan't Always TrackWhat You Want... orCan You?W181
Google Analytics forTNEW: From TrackingTransactions toHitting Your GoalsW176
Info Session TBAW187c
Sponsor ZoneSkyline Foyer
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura Analytics for Philanthropyand Fundraising: You Want It, You GotItW178
Tessitura API - Custom Resources(Developer Track): Augment the APIas You NeedW193a
Tessitura Solution CenterSkyline Foyer
Tessitura Network Chorus RehearsalSkyline, W375ab
Evening Intro and Tessitura Network Chorus PerformanceSkyline, W375ab
Open Space Discussions: Setting the AgendaSkyline, W375ab
Sunday Networking DinnerSkyline, W375cde
Sunday, July 283:30 PM - 4:30 PM
Sunday, July 284:30 PM - 5:15 PM
Sunday, July 285:45 PM - 6:15 PM
Sunday, July 286:15 PM - 7:15 PM
Sunday, July 287:15 PM - 9:00 PM
Monday, July 29
Information DeskSkyline Foyer
The Success StudioSkyline Foyer
BreakfastSkyline, W375cde
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Company Update: PropelSkyline, W375ab
Morning Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Accessibility Onlineand On-Site: OpeningDoors Wider ThanEver Before!W181
Basic Constituents:Getting to Know YouW184cd
Finance for Consortia:No Two Consortia Arethe Same… or AreThey?W185cd
FundraisingOperations andAdministration:Smooth Operatorsand Money MakersW178
Intro to TN ExpressWeb: Sell YourProductsResponsivelyW185ab
Mini-Keynote -Tessitura SoftwareTechnology Preview:The Path From Ideasto FeaturesW190
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Receipts,Con�rmations, andInvoices: Where DidMy Money Go?W179
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura AnalyticsEssentials: FromMeasuring Progressto Data DiscoveryW192
Tessitura API - Security and User Management (Developer Track): A Session for Your UsersW193a
10-Minute PartnersSkyline Foyer
10-Minute TessituraSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Lunch and Genre Meet-UpsSkyline, W375cde
Monday, July 297:30 AM - 5:00 PM
Monday, July 297:30 AM - 4:30 PM
Monday, July 297:30 AM - 8:45 AM
Monday, July 299:00 AM - 10:00 AM
Monday, July 2910:00 AM - 10:30 AM
Monday, July 2910:30 AM - 12:00 PM
Monday, July 2910:30 AM - 11:30 AM
Monday, July 2911:30 AM - 12:00 PM
Monday, July 2912:00 PM - 2:00 PM
Monday, July 2912:00 PM - 1:30 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
Aquariums and ZoosLunchSkyline, W375cde
Ballets and DanceLunchSkyline, W375cde
Consortia LunchSkyline, W375cde
Festivals LunchSkyline, W375cde
Multi-PurposeOrganizations LunchSkyline, W375cde
Museums andAttractions LunchSkyline, W375cde
Operas LunchSkyline, W375cde
Performing ArtsCenters LunchSkyline, W375cde
PresentingOrganizations LunchSkyline, W375cde
Symphonies LunchSkyline, W375cde
Theatres LunchSkyline, W375cde
Universities and Education LunchSkyline, W375cde
Bring Payroll inHouse WithActivityHDW180
BroadeningAudiences ThroughInclusivityW181
Digital Discovery:Making Your EventsStand Out OnlineW186
Discover EmailTypographyW178
Dynamic Pricing 2.0:Strategies forPerforming Arts andAttractionsW185ab
Finding the PriceThat's Right:Exploring Strategiesto Diversify YourAudienceW184cd
Industry InsightsVarious Locations
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Parking: The FirstImpression for YourVenueW175
Patron-FirstMarketing: UsingYour Data to Deliver aSmarter SeamlessDigital ExperienceW179
Take Your Email Marketing to the Next Level WithBehavior InfuserW185cd
Web Accessibility: Understanding This Critical IssueW176
Asking the RightQuestions of YourData: What SongDoes Your Data Sing?What Dance DoesYour Data Perform?W190
Basic Memberships -Fundamentals (two-part): Members OnlyW175
Basic Ticketing -Setup (two-part): Bitby Bit, Putting ItTogetherW176
Basics of SSRS:Understanding thePiecesW193a
Customer MilestonesWith CRM - Part One(Executive, two-part)W192
Data Structures forAll: Exploring Data,Table by TableW181
FinancialReconciliation forFundraising: FindingNumeric PeaceThrough DatabaseDiplomacyW184cd
Integrating Throughthe Tessitura API: ADeep Dish on DataShareW178
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Philanthropy SuccessStories: The Plot Twi…for Success!W179
Roadmap Hands-OnW186
Scholarships andPasses: WhenSomeone Else IsPayingW185ab
Sponsor ZoneSkyline Foyer
Tessitura SolutionCenterSkyline Foyer
TN Express Web(repeated): Gettingthe Best Out ofTessitura's E-Commerce SolutionW185cd
Afternoon Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Monday, July 2912:00 PM - 1:00 PM
Monday, July 291:00 PM - 1:45 PM
Monday, July 292:00 PM - 3:00 PM
Monday, July 293:00 PM - 3:30 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
General General Session Quick�re Presentation Training Peer-to-Peer Presentation Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop Industry Insight Panel Discussion Roadmap
API-BasedTroubleshooting: APeek Behind theCurtainW187b
Basic Memberships -Further Topics (two-part): Level UpW175
Basic Ticketing -Transactions (two-part): Piece by Piece,Only Way to Make aWork of ArtW176
Beyond K-12 Learning:They're Never Too Oldto LearnW187a
Corporate SponsorBest Practices:Minding YourBusiness...PartnershipsW185cd
Customer MilestonesWith CRM - Part Two(Executive, two-part)W192
Data Structures forCreatingCustomizations: IfYou Build It...W184cd
Developing andRetaining DiverseAudiences: CreativeAudience BuildingTactics BeyondDiscounting!W178
Extending OutputSets: Beyond the BoxW185ab
Info Session TBAW187c
Mini-Keynote - TNEWProduct Vision: Todayand Tomorrow WithTN Express WebW190
Process Automationfor Finance andAccounting:Automagic Ef�ciencyW180
Project ManagementFundamentals: This IsMy Circus, These AreMy MonkeysW179
Roadmap - DataHygieneW186
Sponsor ZoneSkyline Foyer
Tessitura Analytics DashboardsHands-On Learning (repeated)W193b
Tessitura Analytics for Ticketing andFront of House: Data… the More YouKnow!W181
Tessitura Solution CenterSkyline Foyer
TN Inspire!Skyline, W375ab
Build-Your-Own Networking NightVarious Locations
Build-Your-Own Networking Night: Game NightGrand Horizon EF, Marriott L4
Build-Your-Own Networking Night: Drum CircleGrand Horizon A, Marriott L4
Monday, July 293:30 PM - 4:30 PM
Monday, July 295:00 PM - 6:00 PM
Monday, July 296:00 PM - 10:00 PM
Monday, July 297:00 PM - 10:00 PM
Monday, July 297:30 PM - 9:00 PM
Tuesday, July 30
Tessitura 5k Fun Run/WalkLakefront Trail
Information DeskSkyline Foyer
The Success StudioSkyline Foyer
BreakfastSkyline, W375cde
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
TLCC2019 Keynote: Welcoming the Widest Possible AudienceSkyline, W375ab
Morning Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Barcodes andScanners: QR vs.Code 128! The Battleof the CenturyW185ab
Box Of�ces forConsortia: What'sYours, Mine, andOurs?W185cd
Building Lists:Concepts of CriteriaSetsW178
Constituent Tablesand SQL Tips:RelationshipRevelations andDatabaseDemysti�cationW184cd
Developer Tools(Developer Track): If IHad a Hammer...W193a
Digital Fundraisingand Membership: Oh,the (Digital) PlacesYou'll Go!W179
Follow-UpConversations withGeneral SessionSpeakersW192
Mini-Keynote - CRM,Catalyst forTransformationalChangeW190
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Prospect2: To Emailand Beyond!W180
Tessitura Analytics Dashboards Hands-On Learning(repeated)W193b
Tessitura Analytics Integrations: Connecting Third-PartyDataW181
10-Minute PartnersSkyline Foyer
10-Minute TessituraSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Tuesday, July 306:00 AM - 7:00 AM
Tuesday, July 307:30 AM - 5:00 PM
Tuesday, July 307:30 AM - 4:30 PM
Tuesday, July 307:30 AM - 8:45 AM
Tuesday, July 309:00 AM - 10:00 AM
Tuesday, July 3010:00 AM - 10:30 AM
Tuesday, July 3010:30 AM - 12:00 PM
Tuesday, July 3010:30 AM - 11:30 AM
Tuesday, July 3011:30 AM - 12:00 PM
Tuesday, July 3012:00 PM - 2:00 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
Lunch and Regional Tessitura User Group Meet-UpsSkyline, W375cde
Alabama User GroupLunchSkyline, W375cde
Arizona User GroupLunchSkyline, W375cde
Atlanta User GroupLunchSkyline, W375cde
Austin User GroupLunchSkyline, W375cde
Australia and NewZealand User GroupLunchSkyline, W375cde
Calgary User GroupLunchSkyline, W375cde
Chicago User GroupLunchSkyline, W375cde
Cleveland User GroupLunchSkyline, W375cde
Colorado User GroupLunchSkyline, W375cde
Connecticut UserGroup LunchSkyline, W375cde
Dallas-Fort WorthUser Group LunchSkyline, W375cde
DC User Group LunchSkyline, W375cde
Europe User GroupLunchSkyline, W375cde
Florida User GroupLunchSkyline, W375cde
Hawaii User GroupLunchSkyline, W375cde
Houston User GroupLunchSkyline, W375cde
Kansas City UserGroup LunchSkyline, W375cde
Los Angeles UserGroup LunchSkyline, W375cde
Michigan User GroupLunchSkyline, W375cde
Mountain Region:Idaho, Nevada, andNew Mexico UserGroup LunchSkyline, W375cde
Nebraska and IowaUser Group LunchSkyline, W375cde
New England UserGroup LunchSkyline, W375cde
New York City UserGroup LunchSkyline, W375cde
North Carolina andSouth Carolina UserGroup LunchSkyline, W375cde
Northwest ArkansasUser Group LunchSkyline, W375cde
Ohio, Indiana, andNorthern KentuckyUser Group LunchSkyline, W375cde
Oklahoma City UserGroup LunchSkyline, W375cde
Orange County UserGroup LunchSkyline, W375cde
Philadelphia UserGroup LunchSkyline, W375cde
Pittsburgh UserGroup LunchSkyline, W375cde
Portland User GroupLunchSkyline, W375cde
Sacramento ValleyUser Group LunchSkyline, W375cde
San Diego User GroupLunchSkyline, W375cde
San Francisco BayArea User GroupLunchSkyline, W375cde
Seattle User GroupLunchSkyline, W375cde
Southern OntarioUser Group LunchSkyline, W375cde
St. Louis User GroupLunchSkyline, W375cde
Tennessee andSouthern KentuckyUser Group LunchSkyline, W375cde
Tulsa User GroupLunchSkyline, W375cde
Twin Cities UserGroup LunchSkyline, W375cde
Utah User GroupLunchSkyline, W375cde
Virginia User GroupLunchSkyline, W375cde
Western Canada UserGroup LunchSkyline, W375cde
Winnipeg User GroupLunchSkyline, W375cde
Wisconsin UserGroup LunchSkyline, W375cde
Open Space Discussions: Conversations to Spark IdeasW183-184ab
Advanced SSRS -MaximizingUsefulness (two-part):How to Impress YourFriends With SSRSW193a
Basics of SQL -Introduction andOverview (two-part):Table MannersW184cd
Basics of TessituraAdministration - PartOne (two-part):Starting From theGround UpW175
Budgeting andForecasting: X Marksthe Spot, but WhereIs the X?W178
Intro to the ChannelGatewayW176
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Plans and Portfoliosfor Fundraising: Planon It!W185ab
Roadmap - TheExpanding World ofDigital DataW186
Selling Fast forReserved Seats: IfTessitura Were aBugattiW185cd
Set Goals andMeasure ProgressWith CRM - Part One(Executive, two-part)W192
Sponsor ZoneSkyline Foyer
Surveying forDemographics:Measurements, Collection,and What to Do With theData
Tessitura for Outreach andCommunity Engagement:Leveraging Tools toAdvance Your OutreachStrategies
Tessitura Solution CenterSkyline Foyer
Tuesday, July 3012:00 PM - 1:30 PM
Tuesday, July 3012:00 PM - 1:00 PM
Tuesday, July 301:00 PM - 1:45 PM
Tuesday, July 302:00 PM - 3:00 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
W181 W179
Afternoon Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Advanced SSRS -Beyond the Table(two-part): How toImpress Your FriendsWith SSRS Even MoreW193a
Basics of SQL - StoredProcedures and BestPractices (two-part):You Went and Storedthe Best (Procedure)for LastW184cd
Basics of TessituraAdministration - PartTwo (two-part): KeepYour Engine RunningW175
Contact PointPurposes andPreferences: TheWho, What, When,and Where of OurPatronsW190
FinancialReconciliation forTicketing: TheBalancing ActW185ab
Innovation Without(Much) Customizationfor Finance andOperations: K.I.S.S -Keep It Simple and(Mostly) StandardW187a
PhilanthropicMembershipPrograms: MovingBeyond the Tote BagW179
Quick and EasyAcknowledgements:It Never Hurts to SayThank YouW185cd
Sales vs. StorytellingMarketing: BalancingCalls-to-Action When"Content Is King"W178
Set Goals andMeasure ProgressWith CRM - Part Two(Executive, two-part)W192
Sponsor ZoneSkyline Foyer
Taking theConference Home:Turning Your NotesInto RealityW176
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura APIRoundtable forDevelopers: We're Allin This TogetherW186
Tessitura SolutionCenterSkyline Foyer
Ticket Offers, Promotions, andReporting: How to OrganizeOutrageous Original OffersW181
Volunteer Management: These Arethe Droids I'm Looking ForW187b
WordFly: Email MarketingMasterclassW180
Conference Planning Committee Meet-UpLevel 33, Marriott
Go Local: Experience ChicagoVarious Locations
Go Local: Visit the Museum of Contemporary Art Chicago and Virgil Abloh ExhibitMuseum of Contemporary Art Chicago | 220 E Chicago Ave, Chicago
Go Local: Open House at Symphony CenterSymphony Center | 220 S Michigan Ave, Chicago
Go Local: Tour the Historic Auditorium TheatreAuditorium Theatre | 50 E Ida B Wells Dr, Chicago
Go Local: Look Nature in the Eye at the Shedd AquariumShedd Aquarium | 1200 S Lake Shore Dr, Chicago
Go Local: Go Backstage with the Grant Park Music Festival and the Harris Theater for Music and DanceJay Pritzker Pavilion | 201 E Randolph St, Chicago
Go Local: Take Dance Classes at the Hubbard Street Dance CenterHubbard Street Dance Chicago | 1147 W Jackson Blvd, Chicago
Go Local: See THE COMEDY OF ERRORS with Chicago Shakespeare in the ParksColumbus Park | 500 S Central Ave, Chicago
Tuesday, July 303:00 PM - 3:30 PM
Tuesday, July 303:30 PM - 4:30 PM
Tuesday, July 304:45 PM - 5:45 PM
Tuesday, July 305:00 PM - 10:00 PM
Tuesday, July 305:00 PM - 9:00 PM
Tuesday, July 305:00 PM - 7:00 PM
Tuesday, July 305:00 PM - 6:00 PM
Tuesday, July 305:15 PM - 6:30 PM
Tuesday, July 306:00 PM - 9:00 PM
Tuesday, July 306:30 PM - 8:15 PM
General General Session Training Peer-to-Peer Presentation Workshop Quick�re Presentation Mini-Keynote
Open Space Discussion Workshop-Analytics Info Roadmap Panel Discussion
Go Local: Go Behind the Scenes at the Lyric Opera of ChicagoLyric Opera of Chicago | 20 N Upper Wacker Dr, Chicago
Go Local: See THE MUSIC MAN at Goodman TheatreGoodman Theatre | 170 N Dearborn St, Chicago
Go Local: See TRUE WEST at Steppenwolf TheatreSteppenwolf Theatre | 1650 N Halsted St, Chicago
Go Local: See SIX at Chicago Shakespeare TheaterChicago Shakespeare Theater | Navy Pier, 800 E Grand Ave, Chicago
Tuesday, July 306:30 PM - 8:00 PM
Tuesday, July 307:30 PM - 10:00 PM
Tuesday, July 307:45 PM - 9:10 PM
Wednesday, July 31
Information DeskSkyline Foyer
The Success StudioSkyline Foyer
BreakfastSkyline, W375cde
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
User Group Captains' BreakfastW178
Tessitura's Innovator Series Live at TLCCSkyline, W375ab
Morning Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Advanced SQL:Tessiturians, StartYour DatabaseEngines!W184cd
Basics of Finance inTessitura: Keep ItSimpleW185cd
Donors andSubscribers:Harvesting theLowest-Hanging Fruitin Your ConstituentGardenW181
Follow-UpConversations withGeneral SessionSpeakersW192
Learning andEngagementDemographics: UsingExternal Data toMeasure Impact andIdentify OpportunityW178
Mini-Keynote -Tessitura Analytics:What You Need toKnowW190
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Payment ExpressW180
Preparing forOnsales: The(Waiting) RoomWhere it HappensW185ab
Privacy and GDPR: ASerious ConsiderationW179
Tessitura Analytics Dashboards Hands-On Learning(repeated)W193b
Tessitura API - Product and Calendar (Developer Track):Seasons Change and So Do Calendars!W193a
10-Minute PartnersSkyline Foyer
10-Minute TessituraSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Wednesday, July 317:30 AM - 5:00 PM
Wednesday, July 317:30 AM - 4:30 PM
Wednesday, July 317:30 AM - 8:45 AM
Wednesday, July 317:45 AM - 8:45 AM
Wednesday, July 319:00 AM - 10:00 AM
Wednesday, July 3110:00 AM - 10:30 AM
Wednesday, July 3110:30 AM - 12:00 PM
Wednesday, July 3110:30 AM - 11:30 AM
Wednesday, July 3111:30 AM - 12:00 PM
Wednesday, July 3112:00 PM - 2:00 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
Lunch and Interest Area Meet-UpsSkyline, W375cde
Administration LunchSkyline, W375cde
Analytics andBusiness IntelligenceLunchSkyline, W375cde
Developers LunchSkyline, W375cde
Digital and WebLunchSkyline, W375cde
Education LunchSkyline, W375cde
Executive LunchSkyline, W375cde
Finance LunchSkyline, W375cde
Fundraising LunchSkyline, W375cde
Group Sales LunchSkyline, W375cde
IT LunchSkyline, W375cde
Marketing LunchSkyline, W375cde
Membership LunchSkyline, W375cde
Ticketing and Front ofHouse LunchSkyline, W375cde
Visitor Services LunchSkyline, W375cde
7 Digital AdvertisingTactics SuccessfulArts, Attractions, andNonpro�ts UseW185cd
Advancing YourPurchase Path in aMobile WorldW185ab
Call CenterOutsourcing: Can ItWork for You?W180
CityPASS IntegrationOpportunitiesW175
Creating TargetedMarketingCampaigns WithFirst-Party Data: ASuccess Story withLincoln Center,SocialSign.in, andTessituraW176
Debunking the Mythof Selling Out in 2MinutesW184cd
Everyone Is SellingSomething:MarketingAutomation Beyondthe MarketingDepartmentW181
Industry InsightsVarious Locations
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
StubHub andTessitura: How theIntegration WorksW178
The Who, What, When, Where, Why, and How of Refund(Ticket) ProtectionW179
Upgrade Members to the Next Level and BeyondW186
Actions That MatterWith CRM - Part One(Executive, two-part)W192
Building and Growinga Group SalesProgram: Two'sCompany, Ten's aGroupW184cd
Clean Up YourConstituents WithStandard Tools: Don'tFear the RedScrewdriver!W178
Creating Reports inSSRS: Part of Your(Reporting) WorldW193a
Credit Card PaymentProcessing: MakingDigital ChangeW185ab
Elevated Events:Répondez S'il VousPlaîtW185cd
Email Automationand Personalization:Becoming a DynamicContent Dynamo!W181
N-Scan for N-ScanUsers: A Zebra and anAndroid Walk Into aBar...W175
Open SpaceDiscussions:Conversations toSpark IdeasW183-184ab
Roadmap -Memberships on theWeb: v16Memberships TakeShape OnlineW186
Sponsor ZoneSkyline Foyer
Tessitura Analytics forFinance and Operations:Visualizing Your Data-Driven Future and ChartingEvery Last AccountW179
Tessitura Solution CenterSkyline Foyer
TN Express Web for WebDevelopers: Extending,Customizing, and LookingAheadW176
Afternoon Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Wednesday, July 3112:00 PM - 1:30 PM
Wednesday, July 3112:00 PM - 1:00 PM
Wednesday, July 311:00 PM - 1:45 PM
Wednesday, July 312:00 PM - 3:00 PM
Wednesday, July 313:00 PM - 3:30 PM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
General General Session Training Peer-to-Peer Presentation Workshop Mini-Keynote Open Space Discussion Panel Discussion
Workshop-Analytics Info Industry Insight Roadmap
Accessible Arts andCulture: Together,Wherever We GoW181
Actions That MatterWith CRM - Part Two(Executive, two-part)W192
Basic Data ImportTools: Getting theMost Into TessituraW175
Demystifying the API:Behind the APICurtainW176
Fundraising for SmallTeams: Small butMighty!W186
Green Ticketing: Howto Be a Lean, GreenTicketing Machine!W178
Managing VisitorServices forMemberships: Don'tMake Them Wait AnyLongerW187b
Marketing andProgramming Handin Hand: WorkingTogether for SharedSuccessW179
Planned Gifts:Counting ChickensBefore They Hatch!W180
Point of SaleIntegrations:Tessitura and POS;Love at First Sight!W184cd
Pricing Rules: BOGOs,Bulk Buys, andBeyondW185cd
Sponsor ZoneSkyline Foyer
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura SolutionCenterSkyline Foyer
The DevelopmentLife-Cycle (DeveloperTrack): One Does NotSimply CodeW193a
The Revenue ManagementApplication (RMA): Power Up YourPricingW187a
Ticketing Tables and More SQL Tips:Teaching Tessitura's TrickiestTicketing TablesW185ab
Using HTML Templates: Not Just forOrder Con�rmations AnymoreW190
Buses to/from Navy PierHyatt Regency - Market Side Entrance; Marriott Marquis - Front Drive
Party at Navy PierAon Grand Ballroom at Navy Pier
Wednesday, July 313:30 PM - 4:30 PM
Wednesday, July 315:00 PM - 11:00 PM
Wednesday, July 316:00 PM - 10:00 PM
Thursday, August 1
Information DeskSkyline Foyer
The Success StudioSkyline Foyer
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
BreakfastSkyline, W375cde
Open Space Discussions: ClosingW183
CommunityEngagement Aroundthe World: Makingthe Most of OurGlobal ConnectionsW176
Data Storytelling forGuest Experience:When You Wish Upona Star; Make YourGuests' Dreams ComeTrueW181
EnhancedTroubleshooting inTessitura: New Toolsfor Your TessituraToolboxW178
Establish PriorityWith CRM - Part One(Executive, two-part)W192
Hosting ServicesUpdate and Forum:Head in the CloudW187b
ImplementingRevenueManagement: TheRight Price at theRight TimeW186
Innovations andCustomizations forSales and Service:Mini-MagicMaximizedW184cd
Major GiftFundraising: ShowMe the Money!W179
Marketing Strategiesfor Free and Low-CostProgramming:Mission CriticalEventsW175
Outputting Lists:Selecting More Thana Constituent IDW185ab
Resource Scheduling- Setup (two-part):Create Real-LifeResourcesW180
Sponsor ZoneSkyline Foyer
Standard TessituraReports: TheFoundations of aData-Driven CultureW185cd
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura AnalyticsDeep Dive (repeated):Which Widget WillTell Your Data Story?W190
Tessitura API - Cart and Checkout(Developer Track): Transactions Withthe Tessitura APIW193a
Tessitura Solution CenterSkyline Foyer
TN Mobile Plus: Now SupportingApple and Google Pay for In-AppGivingW187a
Morning Networking BreakAll Meeting Areas
Sponsor ZoneSkyline Foyer
Tessitura Solution CenterSkyline Foyer
Thursday, August 17:30 AM - 2:00 PM
Thursday, August 17:30 AM - 11:45 AM
Thursday, August 17:30 AM - 9:00 AM
Thursday, August 17:30 AM - 8:45 AM
Thursday, August 17:45 AM - 8:45 AM
Thursday, August 19:00 AM - 10:00 AM
Thursday, August 110:00 AM - 10:30 AM
General General Session Quick re Presentation Training Info Mini-Keynote Open Space Discussion
Workshop-Analytics Workshop
Peer-to-Peer Presentation
Industry Insight Panel Discussion Roadmap
General Open Space Discussion Panel Discussion Peer-to-Peer Presentation Training Workshop Quick�re Presentation
Workshop-Analytics Roadmap General Session
Administering theServices Layer: ALook Under the HoodW187c
Basics of StoredProcedures: TheLogical Place for YourLogicW185cd
Business ContinuitySetup: The End of theWorld Is No ReasonNot to Show UpW175
CommunicationManagement andExtractions: Wait,Wait, Don't Tell Me(That Thing at ThatAddress)W190
Digital MembershipCards: Bene�ts andPerks Quicker andEasierW181
Establish PriorityWith CRM - Part Two(Executive, two-part)W192
Fiscal Year End BestPractices: Are YouPrepared for the End(of Fiscal Year)?W184cd
Fundraising Aroundthe World: LocalSuccesses and BestPracticesW185ab
Gala and Event BestPractices: "I'm on theList"W178
Putting Together aGreat Presentation:Release Your InnerPresenterW187a
Resource Scheduling- in Action (two-part):Build Your BestBookingsW180
Roadmap -Enhancements forCurrent FeaturesW186
Sponsor ZoneSkyline Foyer
Tessitura AnalyticsDashboards Hands-On Learning(repeated)W193b
Tessitura SolutionCenterSkyline Foyer
Ticket Formatting Options: The FineArt of Looking Good and WorkingWell (Covers Tickets Only)W179
TN Express Web (repeated): Gettingthe Best Out of Tessitura's E-Commerce SolutionW176
To Cloud or Not to Cloud: That Is theQuestion!W187b
LunchSkyline, W375cde
Conference ClosingSkyline, W375ab
Thursday, August 110:30 AM - 11:30 AM
Thursday, August 111:45 AM - 12:45 PM
Thursday, August 11:00 PM - 2:00 PM
