N° 73.31.04676.31 SIRET N° URSSAF N° - Air Formation · 2020. 1. 17. · 2 Registered under N° 73.31.04676.31 by the Préfet de la Haute-Garonne APE Code: 8559A SIRET N°489 532

Registered under N° 73.31.04676.31 by the Préfet de la Haute-Garonne APE Code: 8559A SIRET N°489 532 648 00040 URSSAF N°: 737104453965 EASA Approval FR.147.0037 Intracommunity VAT N°: FR 11489532648 [email protected] www.air-formation.com

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mailto:[email protected]

http://www.air-formation.com/


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V01

7 minutes

Maintenance Training Organization approved as per EASA FR.147.0037 14 avenue Escadrille Normandie Niémen 31700 BLAGNAC - FRANCE

Phone +33(0)5 34 47 18 38 - [email protected] www.air-formation.com

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On-site training

On-site training in French

On-site training in English

E-learning Training (via internet)

Blended, combining on-site and E-learning trainings

Overview

- Our training courses are located in Toulouse or, on request, on-site at the customer’s premises. - By default, our teaching methods alternate between theory and interactive presentations. - E-learning timings are given for information only with reference to the theoretical time spent in the classroom - Blended training is a mix of E-learning and face to face training. The duration of training may vary according to the number of candidates. Average timing was calculated on a base of 6 to 8 trainees - Refer to the E-learning policy to know the time distribution between E-learning and face to face training.

Inter-company training

For your inter-company training, « The sooner you book, the more chances you have to benefit from our best rates! » For any training order from 2 months before the date of the session, degressive rates will be applied. Consult the calendar of training sessions on our website: http://www.air-formation.com/pdf/CalendrierFormationInterentreprises.pdf Book your training by e-mail at [email protected]

Captions for symbols used in the table of content



http://www.air-formation.com/pdf/CalendrierFormationInterentreprises.pdf



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MAKE YOUR TEAMS LIVE

AN EXCEPTIONAL

MOMENT!

THE SOONER YOU BOOK, THE MORE CHANCES YOU

HAVE TO BENEFIT FROM OUR BEST RATES!




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REGISTER QUICKLY BY E-MAIL TO THE ADDRESS: [email protected]

The opening of a training session will be effective from a minimum of 3 participants.

The prices shown are excluding VAT, to which is added the current VAT (20%).

Cockpit and Cabin Training

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5

Fire & Smoke 5 300€ 325€ 350€

First aid 11 400€ 425€ 450€





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TABLE OF CONTENT

Cockpit & Cabin Training French English E.learning Blended Page

Recurrent Training

8-9

Ab-Initio (Initial training)

10

M1, 2, 3 - How do airplane fly? - Aircraft walk-around - cockpit familiarisation

11

M4, 5 - Air Ops regulation- Normal flight 12

M6 - Passenger handling & Cabin monitoring

13

M7 - Safety equipment 14

M8 - Emergency procedures 15

M9 - Evacuation devices 16

M10 - Turbulences / decompression / FC incapacitation 17

M11 - Fire & Smoke 18

M12A - Crew Resource Management & Communication (FC)

19

M12B - Crew Resource Management & Communication (CC) 20

M13 - Sea Survival & Hostile environment survival 21

M14 - Aeromedical aspects & First Aid 22

M15 - Security - Aircraft protection

23

M16 - Self-defense and passenger handling 24

M17 - Ewis groups 6, 7, 8 25

M18A - Dangerous Goods Cat.10

26

M18B - Dangerous Goods Cat.11 27 M19, 20 - VIP Service & grooming

28

M21 - CRM Instructor/Facilitator & Pratical Assesment (FC / CC) 29

M22 - ATR 42 and 72 Type Rating Course 30

Administration

Page

E-learning Policy for Trainees 33

Internal Rules and Regulations 47

General Terms and Conditions of Sale 51




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Cockpit and Cabin Crew Academy




8

Recurrent Training

OBJECTIVE To provide the required annual ground training relevant to the type or variant of aircraft on which crew operate.

WHO SHOULD ATTEND Operating crew

TRAINING METHODS Face to face or Blended or E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM As per EASA regulation (EU) N°965/2012 - Part ORO.FC.230 & Part ORO.CC.140) Choose your modules “à la carte” to customize your training according to your type of operation, you may consult the table below.

TRAINING MANAGER Stéphanie CHEVALLIER [email protected]

RATES / VERSIONS AVAILABLE Version Duration (hours) Rates (€) VAT Excl.

3,5 h or 7 h

or Contact us Contact us




9

Recurrent training

MODULES MODES

REC FC

(month)

REC CC

(month)

AIR-OPS Compliancy

M7 SEP Equipment

12

12

ORO.FC.230 CAT.IDE ORO.CC.140 Annex V-Part CC (EU) 290/2012

M8 SEP (Safety & Emergency Procedures (joint FC & CC)

12

12


M9 Evacuation devices

36

12 ORO .FC.220/230

ORO.CC.140

M11 Fire & Smoke

36

12

ORO.FC.130 / 220 ORO.FC.230 ORO.CC.140 Annex V-Part CC (EU) 290/2012

M12A CRM & communication (Cockpit crew)

12

N/A

ORO.FC.115

M12B CRM & communication (Cabin crew)

N/A

12

ORO.CC.115 Annex V-Part CC (EU) 290/2012

M13 Water & Hostile Environment Survival

-

-


M14 Aero-Medical & First Aid

36

12

ORO. FC.220 Annex V-Part CC (EU) 290/2012

M15 Security

36

36

(EC) 300/2008 (UE) 2015/1998

M16 Self Defense and passenger handling

36

36

AMC1 ORO.GEN.110 ICAO recommendation

M17 EWIS

24

24

AMC 20-22

M18A – M18B Dangerous Goods

24

24

(EU) 965/2012 – Part SPA.DG.105 IATA DG regulation, last issue

M21 CRM Instructor/Facilitator & Practical Assessment

36

36

ORO.FC.115 (CRM) ORO.CC.115 (CRM)

M22 ATR Type Rating Courses

N/A

12

ORO.CC.125 ORO.CC.130 Appendix 1 to CS CCD.310 Type specific data content




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Ab-Initio (Initial training)

OBJECTIVE The candidates to the cabin crew certificate follow an initial training aiming to get them familiar with the aeronautical environment and acquire general knowledge and sufficient basic competencies to fulfill their tasks and exercise responsibilities in regards to flight and passengers safety in normal, abnormal and emergency situations.

WHO SHOULD ATTEND Each new entrant Cabin Crew (CC) who does not already hold a valid cabin crew attestation issued in accordance with Annex V (Part-CC) to Regulation (EU) No 1178/2011 Cabin Crew who have not operated in commercial operations by aeroplanes for more than 5 years.

TRAINING METHODS

Face to face or E-learning or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMME In accordance with ORO.CC.120 ; 290/2012 – CC.TRA.220

Chapters Modules Modes Chapitres Modules Modes

General theoretical knowledge of aviation and aviation Regulations

M1 Basic Aeronautics M12B CRM & communication

M2 Aircraft Walkaround M13 Survival

M3 Cockpit familiarisation

M14 First Aid

Duties and responsibilities of cabin crew

M4 Air Ops regulation

Security

M15 Security

M5 Normal flight M16 Self Defense

M6 Pax handling & Cabin monitoring M17 EWIS Groups 6, 7, 8

Safety & Emergency Procedures (SEP)

M7 SEP Equipment M18B Dangerous Goods

M8 Emergency Procedures

Service M19 Service on board

M9 Evacuation devices

M20 Grooming

M10 Turbulences / Decompression / FC incapacitation

M11 Fire & Smoke

RATES / VERSIONS AVAILABLE

Version Duration (hours) Rates (€) VAT Excl.

TRAINING MANAGER

Stéphanie CHEVALLIER [email protected]

Mandatory modules 117 1990 Additional modules M19, M20 127 2500 Group rate: Please contact us




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Modules 1, 2, 3 General theoretical knowledge of aviation

How do airplanes fly? – Aircraft walk-around

Cockpit familiarisation

OBJECTIVE

To provide newly appointed cabin Crew with a general theoretical knowledge of aviation

WHO SHOULD ATTEND

Each new entrant Cabin Crew (CC) who does not already hold a valid cabin crew attestation issued in accordance with Annex V (Part-CC) to Regulation (EU) No 1178/2011

TRAINING METHODS

Face to face or E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMS

MODULE 1: How do airplanes fly? - Pre-flight: Flight plan, briefing, pre-flight checks, boarding - Airplane: Description, performances and limitations, cockpit instrumentation, engines - Flight mechanics: Lift, flight axis, control surfaces - Flight phases: Performance, safety, sterile cockpit policy - Environment: The effects of altitude, atmosphere, clouds, frost - Systems: Electrical, pressurization, air conditioning, landing, navigation… - Airplane manufacturing: Certification, registration, airplane structure, flight tests - Aviation History

MODULE 2 : Airplane walk-around Airport environment: Land side / Air side, Cargo hold luggage procedures, Night signalisation, Airport procurement, Security and access control, Airport Rescue and Fire Fighting (ARFF), Risks management, Apron - Taxiway and Runway inspections, Danger from engines, Weather conditions, Control tower and Air Traffic Control, Aircraft signalling, Pedestrian traffic, Traffic rules Airport ground services: Ground services, Ramp agent / Traffic agent, Parking areas, Disembarking procedures, Cargo / Luggage offloading, Catering services, Assistance services, Flight services, Refuelling, Aircraft checks and maintenance…

MODULE 3: Cockpit familiarization Familiarization with the cockpit environment

See the “Ab-initio” page for rates

TRAINING MANAGER





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Modules 4, 5 Duties & Responsibilities

AIR OPS regulation – Normal flight

OBJECTIVE

To provide newly appointed cabin Crew with European aviation regulations and the role of the competent authority.

WHO SHOULD ATTEND

Each new entrant Cabin Crew (CC) who does not already hold a valid cabin crew attestation issued in accordance with Annex V (Part-CC) to Regulation (EU) No 1178/2011 Cabin Crew who have not operated in commercial operations by aeroplanes for more than 5 years.

TRAINING METHODS E-learning or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMS

MODULE 4 : AIR OPS - Air-Ops generality

- Annexe II- Part ARO (Authority Requirements for Air Operations)

- Annexe III Part ORO (Organisation Requirements for air Operations)

- Annexe IV Part CAT (Commercial Air Transportion operation)

- Annexe V Part SPA (Specific Agreement)

- Air Crew Part CC (Cabin Crew)

- Air Crew Part ARA (Authority Requirements for Aircrew) - FTL (Flight Time Limitation)

MODULE 5 : Normal Flight - The cabin crew’s pre-flight briefing and the provision of necessary safety information with regards to their specific duties. - Duties and responsibilities of cabin crew during operations in accordance with the operations manual. - Pre-flight safety checks - Boarding duties - bagages… - Duties on different phases of the flight - Sterile cockpit policy - The importance of effective communication between cabin crew and flight crew, including communication techniques, common language and terminology.


TRAINING MANAGER





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Module 6 Duties & Responsibilities

Passenger handling & Cabin monitoring

OBJECTIVE

To familiarise relevant personnel with preventive techniques and measures regarding passengers, luggage, cargo, mail, equipment, services and procurement intended for transportation, in order to contribute in the prevention of acts of sabotage or any other form of unlawful interference during the flight

WHO SHOULD ATTEND

Operators holding an AIC (Airport Identification Card) and operating under CAT. Crew responsible for security on board an aircraft

TRAINING METHODS E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM ORO SEC.100; AMC1 ORO.GEN.110 ; (EC) 300/2008, Manual on the Implementation of the Security Provisions OACI Doc 9811 for flying crew training - Reminder of the main regulations regarding Security

- Role and responsibilities of the Security participants on

board

- Reminder of the main Security events in civil aviation

- Cockpit door and “cockpit sterile policy”

- Identification and management of disruptive passengers

- Management of hijacking or hijacking attempt situations

- Management of bomb on board situations and LRBL (Least

Risk Bomb Location)

RATES / VERSIONS AVAILABLE TRAINING MANAGER


Version Duration (hours) Rates (€) VAT Excl.

2 Included in the M15 Security training




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Module 7 Safety & Emergency Procedures (SEP)

Sep equipment

OBJECTIVE

Be able to identify each type of safety and emergency equipment on board your type of aircraft, to use them correctly by applying the procedures associated with their operating modes.

WHO SHOULD ATTEND

Flight crew and/or Cabin crew on initial, recurrent or convertion training

TRAINING METHODS Face to Face or E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM (as per your aircraft configuration)

ORO.FC.230, ORO.CC.140

Instruction on location, pre-flight checks & appropriate use of

safety equipment on board:

Fire fighting equipment

- Use of various types of fire extinguishers

- Donning of Protective Breathing Equipment (PBE)

- Use of the crash axe and / or crowbar

- Operation of automatic lavatory smoke extinguishers

- Operation of lavatory smoke detectors

Equipment for Abnormal and emergencies situations

- Use of the Manual Release Tool (MRT)

- Use of the Portable Oxygen Bottle

- Operation of Oxygen Masks (Flight Crew and Cabin Crew)

- Flashlight

- Megaphone

- Donning of Lifejackets

- Operation of the fixed and portable Emergency Locator

Transmitter (ELT)

Equipment for Survival situation

- Location and operation of Doors & emergency exits

- Evacuation devices

- Content of the Survival kit

- Operation of signaling equipment

- Listing of first aid equipment

Other operator’s specific equipment

- Lithium battery kit



Version Duration (hours) Rates VAT Excluded (€) per person

3,5 Ou sur Mesure

440

3 98 Group rate: Please contact us




15


Emergency procedures

OBJECTIVES To be able to handle emergency situations on board any type of aircraft by developing technical and non technical competencies in a learning environment realistic To emphasis on skills such as startle effect, resiliency, decision making and effective coordination and two-way communication between all crew members in various emergency situations so that all who are involved are aware of the duties other crew members should perform.

WHO SHOULD ATTEND


TRAINING METHODS Face to Face or E-learning or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM - Factors of an effective evacuation

- How to evacuate successfully

- Unplanned emergency

- Planned emergency

See the “Ab-initio” and “Recurrent Training” pages for

rates

TRAINING MANAGER





16


Evacuation devices

OBJECTIVE

To practice relevant aircraft evacuation devices using the appropriate technics

WHO SHOULD ATTEND

Flight crew and/or Cabin crew on initial, recurrent or

convertion training

TRAINING METHODS Face to Face or E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMME

ORO.FC.230, ORO.CC.140 - Location of available device

- Awareness of the evacuation device features;

- operation (activation, detachment, etc.);

- method of boarding the device including with infants

and children; use of shoes;

- method of evacuation through exits with no assisting

evacuation means;

- Single lane slide (height : 3,30 meters)

- Type III emergency exit evacuation

- Over Wings evacuation

- Hatch opening (ATR type)

- Evacuation Escape rope

- Type A door emergency opening and evacuation

TRAINING MANAGER

Stéphanie CHEVALLIER

RATE / VERSION AVAILABLE Version Duration (hours) Rates VAT Excluded

(€) per person

2 350




17


Turbulences / decompression / FC incapacitation

OBJECTIVE

Being able to manage efficiently in-flight turbulence, decompression or incapacitation situations.

WHO SHOULD ATTEND

Each new entrant Cabin Crew (CC) who does not already hold a valid cabin crew attestation issued in accordance with Annex V (Part-CC) to Regulation (EU) No 1178/2011 Cabin Crew who have not operated in commercial operations by aeroplanes for more than 5 years.


PROGRAM ORO.CC.140 - Turbulences: (light, severe, anticipated, unanticipated) and

relevant actions of crew

- Decompression:

- Signs

- Relevant actions of crew

- Management of Pilot Incapacitation


TRAINING MANAGER





18


Fire & smoke

OBJECTIVE Be able to manage efficiently any type of fire situation on board as per Regulation 965/2012 and 290/1012

WHO SHOULD ATTEND



PROGRAM ORO.FC.230, ORO.CC.140 - Realistic and practical training in the use of all fire-fighting equipment - Emphasis on the responsibility of crew to deal promptly with emergencies involving fire & smoke and in particular emphasis on the importance of identifying the actual source of fire - Importance of passing correct information - Use of appropriate type of extinguishing agents and procedures for particular fire situations - Techniques of application of extinguishing agents and consequences of misapplication - The effects of smoke in an enclosed area and actual use of all relevant equipment in a simulated smokefilled environment - Donning and use of PBE in an enclosed simulated smoke-filled environment - Extinguishing a real fire (Class A, B*, C, D) including drills on lithium battery fire fighting *Class B fire according to weather conditions


Version Duration (hours) Rates VAT Excluded (€) per person TRAINING MANAGER


2,5

98

TRAI555NING

MANAGER

From 300

Group rate: Please contact us




19

Module 12 A Crew Ressources Management (CRM)

CRM & Communication (FC)

OBJECTIVE

To enhance the communication and management skills of

the flight crew member concerned. Emphasis is placed

on the non-technical knowledge, skills and attitudes of

flight crew performance as mentionned in GM1

ORO.FC.115

WHO SHOULD ATTEND

Flight crew on initial, recurrent or convertion training or instructor course

TRAINING METHODS Face to Face or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM

ORO.FC .115

- Human factors in aviation

- General instructions on CRM principles and objectives

- Human performance and limitations

- Threat and error management

- Personality awareness, human error and reliability, attitudes

and behaviour, self assessment and self critique

- Stress and stress management

- Fatigue and vigilance

- Assertiveness, situation awareness, information acquisition

and processing

- Automation and philosophy on the use of automation

- Specific type-related differences

- Monitoring and intervention

- Shared situation awareness, shared information acquisition

and processing

- Work management

- Effective communication and coordination inside and

outside the flight crew compartment

- Leadership, cooperation, synergy, delegation, decision

making, actions

- Resilience development

- Surprise and startle effects

- Culture differences

- Effective communication and coordination with other

operational personnel and ground service

- Introduction to SMS (Safety Management System)

- Cases studies



18* 1100

18 850

*Multi-pilots: 18 H, Mono-pilot: 6H Group rate: Please contact us

TRAINING MANAGER Laurent VALLIER [email protected]




20

Module 12 B Crew Ressources Management (CRM)

CRM & Communication (CC)

OBJECTIVE

To enhance the communication and management skills of the crew member, as well as the importance of effective coordination and two-way communication between all crew members by improving awareness of personal physiological and psychological limits and obtaining an understanding of the origin of errors.

WHO SHOULD ATTEND

Cabin crew on initial, recurrent or convertion training or instructor course


PROGRAM ORO.CC .115 /215

- General instructions on CRM principles and objectives

- Human performance and limitations

- TEM (threat and error management)

- Human error & violations

- Information acquisition and processing

- Attitude and behaviors, personality awareness

- Workload

- Stress handling

- Management of passenger human factors (crowd control,

stress, conflict, medical…)

- Fatigue and vigilance

- Communication & culture differences

- Coordination

- Leadership & Assertiveness

- Decision making & Situation awareness

- Resilience development

- Surprise and startle effect

- Introduction to SMS (Safety management System) & Cabin

safety reporting

- Case study

RATES / VERSIONS AVAILABLE Version Duration (hours) Rates VAT Excluded (€)

per person

14 780 TRAINING MANAGER


7 115





21

Module 13 Water & Hostile Environment Survival

OBJECTIVES - To familiarise with principles of survival in hostile environments (e.g. polar, desert, jungle, sea) - To practice water survival in real environnent conditions

WHO SHOULD ATTEND

Flight crew and/or Cabin crew on initial or conversion training

TRAINING METHODS

Face to face or Elearning or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT) - Protective equipment provided when water under 20°C - Availability of relevant personal to ensure complete safety

PROGRAM ORO.FC.220, Annex V Part CC At the lake * (April to October: 4H)

- Use of a liferaft (12 seats) in real conditions (On lake)

- Use of real lifejackets

- Survival exercises in water wearing flying outfit

- Real handling and use of pyrotechnic means (various flares)

- Basic principles of ground survival

At the pool (November to March: 1H)

- Use of a liferaft (6 seats) in the pool

- Use of real lifejackets

- Survival exercises in the water wearing flying outfit


Version Duration (hours) Place Rates VAT Excluded (€) per person

2 4

pool lake

340* 440*

2 98

4

6

pool

lake 360*

460*

Under condition of sufficient amount of participants Group rate: Please contact us

TRAINING MANAGER





22

Module 14 Aeromedical aspects & First Aid

OBJECTIVE

Being able to dispense First Aid actions on board

WHO SHOULD ATTEND

Flight crew and/or Cabin crew on initial, recurrent or

convertion training

TRAINING METHODS

Face to face or Elearning or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM

ORO. FC. 220, ORO.CC.140, Part CC (290/2012)

Concept and objective of First aid

Evaluation of a victim Procedures for managing a medical situation

Principles of cardiopulmonary resuscitation (CPR)

- Airways, Breathing, Circulation - Lateral safety position (PLS) - Choking - Cardiopulmonary resuscitation and use of Automatic defibrillator on board

Medical emergencies: - Hypoxia - Hyperventilation / asthma - Cardiovascular disorders - Nervous system disorders - Barotrauma - Contamination of the skin / eyes by aviation fuel or hydraulic or other fluids; - Gastro-intestinal problems - Behavioral problems - Other problems (diabetes, allergic reactions, pregnancy) - hygiene and food poisoning - malaria.

Medical equipment on board




21 980

7 135





23

Module 15 Security

Security - Aircraft protection 11.2.3.6 - 11.2.3.7 - 11.2.6.2

OBJECTIVES Being aware of security measures implemented by personnel for: - Performing an aircraft security search (11.2.3.6) - Ensuring aircraft protection (11.2.3.7)”

WHO SHOULD ATTEND

Personnel in Ab-initio or recurrent training, or having not operated for more than 6 months and performing aircraft security searches (11.2.3.6) and aircraft protection (Access, locking, sealing, monitoring) (11.2.3.7), and Personnel entitled to access security restricted areas without escort permitting the delivery of a AIC (Airport Identification Card) (11.2.6)

TRAINING METHODS Internet based interactive sessions: Videos, pictures, texts, voices developed by our partner BUTTERFLY TRAINING. Training assessment exercises.

PROGRAM

Article 11.2.3.6 from (UE) 2015/ 1998 modified by CE 2017/815 from regulation 300/2008 - Knowledge of legal provisions applicable to aircraft security searches, - Knowledge of aircraft types or configurations on which the person will perform security searches, - Ability to identify prohibited items, - Ability to react appropriately in case of prohibited items detection, - Knowledge of means of concealment of prohibited items, - Ability to perform aircraft security searches according to sufficient standard that guarantee reasonable level of detection of concealed prohibited items

Article 11.2.3.7 from (UE) 2015/ 1998 modified by CE 2017/815 from regulation 300/2008 Knowledge of: - Measures to be implemented to protect aircraft and prevent unauthorised access to aircraft - Aircraft sealing procedures, where appropriate, - Airport traffic / movement system authorizations - Procedures for controlling people and circumstances under which people must be reported or requested to justify their identity - Emergency intervention procedures

PART AIC 11.2.6.2 included: Knowledge and understanding of: - Unlawful interference events already perpetrated toward civil aviation, terrorist attacks and current threats, - Legal framework regarding aviation security - Objectives and organization of aviation security, especially obligations and responsibilities of personnel in charge of security control, - Configuration of a Security Detection Post and its process - Access control procedures and related inspection / screening procedures - Airport traffic / movement system authorizations - reporting procedures

RATE / VERSION AVAILABLE TRAINING MANAGER


Version Duration (hours) Rates VAT Excluded (€)

5 98




24

Module 16 Security

Self-defense and passenger handling

OBJECTIVE To be able to protect ourself during a situation of physical aggression on board and, if necessary, to control an aggressive passenger using physical intervention.

WHO SHOULD ATTEND

-Flight crew and/or Cabin crew on initial, recurrent or convertion training -Newly appointed instructor wishing to display this course (ref : Self defense instructor)

TRAINING METHODS Face to face or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM ORO SEC.100; AMC1 ORO.GEN.110; (EC) 300/2008, ICAO

Security Guide Doc 9811 for flying crew training programmes.

Theory part:

How to manage:

- Conflicts

- Hijacking and hostage taking

- Bomb on board

Practical part:

- Introduction to self-defense: Statistics & regulations

- Warming-up exercises & understanding of the overall

functioning of the body

- Self-defense techniques:

- Frontal assault

- Lateral assault

- Frontal assault with throat grabbing

- Rear assault with strangulation

- Crew member on the floor

- Tools for immobilisation

- How to assist other crew members (Cabin and cockpit)

- Conclusion

For Self-defense Training, refer to the following pages:

“Self-Defense Instructor Course & Ready to Use Training

Package” in the grey colour Trainer / Instructor section”








25

Module 17 Security

EWIS groups 6, 7, 8

OBJECTIVES To be able to acquire knowledge and understanding for the implementation of regulations To recognise the principle of wiring system (EWIS) and identify the necessary measures in diverse environment.

WHO SHOULD ATTEND

Awareness for all personnel that may approach the aircraft and could interfere with wiring, including Flight Crew (G7) and Cabin Crew (G8) for the programme section AMC 20-22

TRAINING METHODS Elearning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM AMC 20-22 A: EWIS generalities. Safety practices C: Inspecting wiring systems damages (Familiarization) D: Internal, external or other sources of aircraft contamination. Cleaning procedures E: Areas and typical damages detected on wiring (Familiarization)

RATE / VERSION AVAILABLE TRAINING MANAGERS

Laurent VINGADASSALOM Stéphanie CHEVALLIER [email protected]


2 87




26

Module 18 A Security

Dangerous Goods Cat.10 (Cat.7 included)

OBJECTIVES Be aware of EASA / ICAO / IATA regulations Recognize a dangerous good. identify handling labels Cautions on Handling, loading and unloading DGs transported by air List dangerous goods authorized for carriage by passengers and crew members.

WHO SHOULD ATTEND

Flight crew and other staff carrying out controls on the transport of dangerous goods that can be carried in hold baggage and / or cabin by passengers and / or crew members

TRAINING METHODS Internet based interactive sessions: Videos, pictures, texts, voices (Developed by our partner BUTTERFLY TRAINING). Training assessment exercises.

PROGRAM E Learning training developed by Butterfly

Training

- General Philosophy

- Classification

- Marking and labeling

- Limitations

- Packaging

- Storage and loading

- Pilot notifications

- Emergency response




5 115




27

Module 18 B Security

Dangerous Goods Cat.11

OBJECTIVES Be aware of EASA / ICAO / IATA regulations Recognize a dangerous good. Identify handling labels. Cautions on Handling, loading and unloading DGs transported by air. List dangerous goods authorized for carriage by passengers and crew members.

WHO SHOULD ATTEND

Cabin crew members on initial, recurrent or conversion courses

TRAINING METHODS Elearning Internet based interactive sessions: Videos, pictures, texts, voices (Developed by our partner BUTTERFLY TRAINING). Training assessment exercises.

PROGRAM E-Learning training developed by Butterfly

Training

- Generals

- Limits

- Hazard and handling labels

- Recognition of undeclared dangerous goods

- Provisions for dangerous goods carried by passengers and

crew members.

- Emergency procedures




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Modules 19, 20 Service

VIP Service & Grooming

OBJECTIVE

To familiarize Cabin Crew with Corporate service standards on board, in order to go beyond passengers’ expectations.

WHO SHOULD ATTEND

Flight crew operating without Cabin Crew on board their aircraft Cabin crew assigned to operate on Corporate jet or in First class cabin.

TRAINING METHODS Face to Face The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMS

MODULE 19 - Role and duties of the crew

- Aircraft (service) preparation

- VIP boarding

- Pre-flight service

- In-flight service

- Cultural approach

- Safety on board

- Post-flight duties

MODULE 20 - Image and Grooming

(beautician intervention)

- The uniform wear

- Facial care and hairstyles

- Jewelry




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Module 21 Trainer/Facilitator

CRM Instructor/Facilitator & Practical Assessment

OBJECTIVES - To be able to demonstrate the knowledge, skills and credibility required to train the CRM training element in the non operational environment, as specified in Table 1 of AMC1.ORO.FC.115 and/or AMC1.ORO.CC.115 - To develop specific trainer skills, particularly the integration of CRM into day to day operations.

PUBLIC CONCERNÉ

Future airline CRM trainers holding the pre requisites described in AMC3 ORO.FC.115 and/or AMC3 ORO.CC.115 CRM trainers needing to review their methodology (Recurrence: 36 months)

PROGRAM Crew Resource Management: 18 hours training with a minimum of

12 hours in class. Consult the «Crew Resource Management»

programme.

INSTRUCTOR: 21h (including 7 hours through E-learning) Consult the “Internal Instructor – Trainer/Facilitator” training programme. Presentation of a CRM module either simulated or in front of a real training CRM session. Control listing of the 10 questions below provides guidance on the assessment of a crew CRM trainer/facilitator. If a CRM trainer/facilitator is competent in his/her role, the response to the questions in Table 1 should be ‘yes’. When answering the questions in Table 1, justifications and examples related to the responses given should be provided.

Day 1 Day 2 Day 3 Day 4 Option

CRM Flight Crew X X

CRM Cabin Crew X X

Pedagogy X X

Additional X

CRM trainer/facilitator assessment checklist Did the CRM trainer/faciliator demonstrate the knowledge required for the role? Did the CRM trainer/facilitator support CRM concepts? Did the CRM trainer/facilitator encourage trainees to participate, share their experiences and self-analyse? Did the CRM trainer/facilitator identify and respond to the trainees’ needs relative to Expertise/experience? Did the CRM trainer/facilitator show how CRM is integrated in technical training? Did the CRM trainer/facilitator incorporate company CRM standards when appropriate? Did the CRM trainer/facilitator identify and discuss the non-technical reasons involved in accidents, incidents and events included in case studies? Did the CRM trainer/facilitator regularly check for understanding and resolve ambiguities? Did the CRM trainer/facilitator demonstrate effective instruction and facilitation skills? Additional: Trainer/facilitator assessment in real situation. In front of real class: + Minimum 2 hours (As per Operator MANEX) Option: Training kit on touchpad which includes the lesson plan, one E-learning access, and course support: EBT tests, videos, trainee booklet... (See trainer’s all-inclusive “Training Kits”)

TRAINING METHODS On site or Blended The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT).

RATES / AVAILABLE VERSION


39 (FC) 4190

42 (CC) 4190

Group rate: Please contact us

TRAINING MANAGERS

Stéphanie CHEVALLIER and Laurent VALLIER [email protected]




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Module 22 ATR 42 and 72 Type rating course

OBJECTIVE To familiarize you with the ATR aircrafts so that so that you can gain confidence and operate the aircraft’s different functions on board

WHO SHOULD ATTEND

Cabin crew operating on ATR aircraft type

TRAINING METHODS Face to Face or Blended or E-learning The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAM ORO.CC.125/130 Appendix 1 to CS CCD310 - ATR aircraft description - ATR safety equipment - ATR Systems - Doors and exits operation - Emergency procedures - Evacuation devices




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14 540





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AIR FORMATION offers regulatory training courses to be

attended online in both French and English language.

Consult the list of our training courses on our on-line shop http://air-formation.com

An E-learning training course is completed from a distant computer.

Contents of our E-learning training courses are similar to the contents of our on-site training courses (also called face-to-face courses).

Access to an E-learning training course is opened for a period ranging from 3 months to 1 year. It comprises an interactive content, and all its associated documentations that are available for download.

A technical and educational support is also provided all through the training period.

Our E-learning platform is accessible 24 hours a day, out of maintenance periods, until completion of the course and within the defined contractual period.

The technology used to develop our interactive E-learning contents allows trainees to attend them in sequences while remaining informed about their progress at each connection. All chapters reviewed and the scores obtained at the different intermediate tests are recorded. Time is added up at each connection.

At the end of the training course, a final test must be taken by the trainee:

• The passing score is 75% minimum (several attempts are allowed).

• In case of failure, an Instructor helps the trainee to find an adapted solution so as to reach the expected level.

• As a rule, we systematically check the trainees’ progress (100%) and the score obtained at the final test (75%).

Assiduity, seriousness and rigor are fundamental features for trainees to successfully complete their E-

learning training course.



http://air-formation.com/


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TABLE OF CONTENT 1 Our instructional approaches 2 Our training courses and their respective durations 3 E-learning training 4 Blended training 5 Trainee’s commitment 6 Computer settings 7 Reminder on our different solutions 8 A few words from AIR FORMATION




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1 Our instructional approaches

On-site trainings, allowing for enriching and friendly interactions with instructors.

E-learning trainings, providing flexibility with their 24 hour-a-day availability.

Blended trainings, offering an optimum combination of both solutions: E-learning and On-site.

On-site The trainee attends a training course that is delivered and

animated by an instructor within one of our classrooms inside our facilities.

E-learning The whole training course is completed by the trainee at a

distance, by means of an Internet connection to our E-learning platform.

Blended The trainee completes the first part of the training course at a

distance in E-learning.

The second part of the training is completed On-site.

All through your E-learning progress, our technical and educational support team can provide you (on

request) with information about the status of your validation criteria and remind you of the required minima.

Bear in mind, however, that our technical and educational support team is by no way whatsoever a Hotline.

In case of a technical emergency, please contact us by e-mail at: [email protected] request

shall be given a reply within a delay of 48 hours (week-ends excluded).

In case of an instructional emergency, please contact us by e-mail at: [email protected], your

request shall be given a reply within a delay of 48 hours (week-ends excluded).






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2 Our training courses and their respective durations




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3 E-learning training

3.1 Key-steps of an E-learning training

Who? What? How?

You !

Order your E-learning training …………………………. Create your manager account Pay for the training by credit card or Paypal ……………

From the website : https://manager.airformationelearning.com/ Online.

Transmission of the training agreement and the General Terms and Conditions (if ordered by E-mail)

Sign the training agreement. Accept the General Terms and Conditions (if ordered by E-mail). Return both documents to Air Formation …………………….

via E-mail to : [email protected]

You can start your training …………………………………….

From the website : https://manager.airformationelearning.com/

Issuance of an individual training certificate.

Completion of the E-learning training session.

Transmission of the training certificate to the trainee.

Information needed for your enrollment:

• Trainee’s surname, first name, E-mail address and phone number

• Invoicing adress

Notes :

- Once the final test included in the E-learning training is successfully completed, the trainee can:

- Validate his/her training to get the related attendance sheet, or

- Go through the reviewed chapters again. Validation of the E-learning training course can then be

requested at any time.

- Once validation is granted by AIR FORMATION, access to the training course is closed and the

trainee can no longer log in.



https://manager.airformationelearning.com/





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4 Blended training

4.1 General

A Blended training combines:

• A distant computer-based training session, and

• An on-site training session delivered by an instructor.

This approach makes the training optimum by reducing the time spent inside a classroom, without impairing

the level of knowledge acquired. It is perfectly adapted to corporate personnel. Contents of the training

courses are similar to the contents of our on-site training courses.

A Standard Blended training is deployed in two phases:

1/ The first part of the training course is performed in E-learning (Refer to Chapter 3: E.learning training).

At the end of the E-learning session of the Blended training:

• A final test must be taken by the trainee. The passing score is 75% minimum.

• In case of failure, the trainee can review parts of his/her course so as to gain further knowledge before

taking the test again.

• As a rule, we systematically check the trainee’s progress (100%) and the score obtained at the final

test (75%).

• The results are reported to the trainer before the on-site training.

2/ The second part of the training is performed in Face to face.

At the end of the On-site session:

• Assessment of the trainee’s knowledge.

• In the event of an assessment made on MCQ format, the passing score is 75% minimum. In case of

failure, an instructor helps the trainee to find an adapted solution so as to reach the expected level.




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4.2 Key-steps of a Standard Blended training Who? What? How?

You !

Browse our instructional schedule, and select your Blended training Order your Blended training

From our website: www.air-formation.com Tab “Blended”, then Tab “Browse the on-site instructional schedule. » By E-mail at : [email protected]

Transmission of the Training agreement + Invoice and the General Terms and Conditions

As soon as the trainee confirms his/her availability for the session of his/her choice.

Sending an invitation to a Face to Face Blended session.

Sign the Training agreement. Accept the General Terms and Conditions Pay for the training. Return all documents to Air Formation

By E-mail at: [email protected]

Transmission of the settled invoice. Access to the E-learning platform. Assignment of a login and password to each trainee for each training.

By E-mail specifying the login, and the validation criterion associated to the training course.

Start your E-learning training course.

Go through the whole of it (100%).

Take the tests until you get a minimum score of 75%

When your training is completed, inform Air Formation about it (refer to the notes on the next page).

From our website: www.air-formation.com Tab “E-learning”, then Tab “Access your trainings” By E-mail at: [email protected]

The instructor gets informed about your progress Once the E-learning part of your Blended training is validated by AIR FORMATION

Attendance of the On-site part of your Face to Face Blended training.

The training notification and the attendance sheet must be returned signed to the instructor during the On-site part of the Face to Face Blended training.

Completion of the Blended training session.

Transmission of the training certificate to the trainee.












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Information needed for your enrollment:

• Trainee’s surname, first name, E-mail address and phone number

• SPECIFIC title of the selected training course

• Surname and first name of the training agreement signatory

• Billing address

• Surname, E-mail and phone number of the interlocutor in charge of the E-

learning follow-up

• Preferred date for face-to-face training

Notes :

• Once the final test, included in the E-learning session of the Blended training, is successfully

completed, the trainee can:

- Go through the reviewed chapters again.

• AIR FORMATION shall not be held responsible for any delay caused in the administrative processing

of a training course if not informed in due time of its completion by the concerned trainee.

• Access to the content of the E-learning session of the Blended training on our E-learning platform is

open until the date of the On-site session.

• At the end of the On-site session, access to the E-learning session is closed and the trainee can no

longer log in.

• AIR FORMATION shall reserve the right to refuse the enrollment to its on-site training sessions of any

trainees not demonstrating the required level.

4.3 Completion of a Blended training

Completion of the training is effective upon issuance of the training certificate, under the following

terms:

• The E-learning session of the Blended training is validated with its respective

attendance sheet, and the on-line test is successfully taken.

• The On-site session of the Blended training is validated with its respective training

notification and attendance sheet, and the on-site knowledge assessment is

successfully taken.

• All attendance-related documents are returned to AIR FORMATION, duly signed by

the trainee.




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5 Trainee’s commitment

Your certificate will only be issued once you have validated

your face-to-face and e-learning courses.

In case of non-validation:

• An information e-mail is sent to the trainee, listing the criteria that remain to be met (connection time,

score at the final test).

• The trainee is invited to connect again on the E-learning platform so as to fulfil all the above mentioned

criteria. It is the trainee’s responsibility to inform AIR FORMATION of the end of his/her training when

all criteria are met for validation.

• These training timeframes are implemented on the basis of objective criteria,

notably the supervision and control practices of aviation Authorities.

• We highly encourage you to comply with these recommended timeframes to get a

training certificate that shall be deemed acceptable by supervisory Authorities

(EASA / FAA / TCCA / CAAC / DGAC / OSAC/...). As a matter of fact, our training

certificates shall systematically stipulate the connection time actually recorded for

each training.

• AIR FORMATION shall not be held responsible for the non-acceptance of a training certificate by the

relevant Aviation Authorities because of an insufficient training time.

• At the end of your training, please send an information e-mail at: [email protected].

Without this information e-mail, AIR FORMATION shall not be held responsible for any delay caused in

the administrative processing of your training records.

• In case of non-validation at the end of the training, a relevant solution will have to be implemented by

both parties. In case of unresolved disagreement, the training shall not be validated.




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6 Computer settings

Trainees must be equipped with the minimum technical settings listed hereafter:

Windows : Mac

• Windows 7 or later version

• Firefox 17 or later version or Google Chrome

• MacOS X 10.5 or later version

• Chrome Browser

Tablet: OS Apple or Android

• Adobe Flash Player 30

• RAM: 1Go

• Graphic memory: 256 Mo

• Display size: 1024X768

• Audio: available through loudspeakers or headsets

Any computer connected to some Intranet, screened by a firewall, must be authorized by the respective

network administrator to communicate with our domain https://manager.airformationelearning.com/ et

https://trainee.airformationelearning.com/.

Should these conditions be not met, AIR FORMATION shall not be held responsible for the validity

and reliability of the training follow-up.

Furthermore, for technical reasons strictly related to the following browsers, AIR FORMATION shall not be

held responsible for the reliability of the follow-up provided for any training completed through Internet

Explorer on PC (acceptable options: Firefox and Chrome), or Safari on Mac (acceptable option: Chrome).




https://trainee.airformationelearning.com/


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7 Reminder on our different solutions




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8 A few words from Air Formation

Complemented by:

• Strong motivation.

• Internet access to connect to AIR FORMATION E-learning platform, and efficiently communicate

with its instructional and support team.

• Earnest commitment to the training progress.

• Completion of the whole training and fulfilment of all validation criteria.

AIR FORMATION commitment:

• Provide follow-ups and make regular assessments with the customers’ training managers.

• Implement updates of the trainings for their continuing compliance with the legislation in force.

• Provide relevant answers to all trainees’ requests.

All the documents provided on our E-learning platform are the strict property of AIR FORMATION, and shall by no means whatsoever be disclosed to any third party. The protection implemented on all our interactive contents makes them unprintable.




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AIR FORMATION Internal Rules and Regulations

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Application

The present rules and regulations are applicable to all trainees. Every trainee shall accept the terms of the

current contract when attending a training course at AIR FORMATION.

General conditions

Every individual participating to a training course shall comply with the present rules and regulations for any

matters related to the application of hygiene and safety regulations, in addition to the general and

permanent rules related to discipline.

General hygiene and safety rules

Every trainee shall ensure of his/her personal safety and that of the others while complying, according to

the training course, with the general and particular safety and hygiene instructions in force at the training

place.

However, in compliance with Article R.1321 from the French Labor Code, when a training course is

delivered within a company or organization already ruled by its own internal regulations, in application of

Section VI of Chapter II, Title II from the first Book of the present Code, the safety and hygiene rules of the

latter shall prevail. Furthermore, every trainee dispatched to a company within the frame of a training

course shall comply with the hygiene and safety rules applicable as per this company internal rules and

regulations.

Keeping equipment in a good condition

It is the responsibility of every trainee to keep the equipment provided in the frame of his/her training course

in a good condition. All trainees shall use the equipment provided in compliance with their object: any use

of the equipment to other ends, notably personal ends, is strictly forbidden.

➢ According to the training course that is attended, trainees can be requested to dedicate the required time to equipment maintenance and cleaning.

➢ Use of machines and equipment. Tools and machines shall only be used under the supervision of an instructor. Any defect identified on

machines or equipment, and any incident shall be immediately reported to the instructor in charge of the

training course.

Fire instructions

Fire instructions notices, complemented by a plan for the location of fire-extinguishers and emergency

exits, are displayed within AIR FORMATION premises so as to be clearly identified by all trainees.

Demonstrations and exercises are recurrently carried out to monitor the good condition of fire-fighting

equipment, and supervise the prevention and evacuation instructions.

Accident

An accident or incident occurring within the frame of a training course shall be immediately reported by the

injured trainee or any witnessing individuals to the Managing Board or, by default, the training Manager.

As per Article R 6342-1 from the French Labor Code, an accident occurring to a trainee within the training

organization or during his/her normal journey to and back the training organization, shall be subject to a

declaration by the training organization Executive Officer to the French Social Security Fund.




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Consumption of alcohol

Access to the training organization is strictly prohibited to any trainee under the influence of alcohol abuse.

No alcoholic beverages are allowed on AIR FORMATION premises.

No smoking

As per Decree n°1386-2006 from November 16, 2006, setting up the conditions for application of the no-

smoking rule in public areas, no smoking is allowed within AIR FORMATION premises. An outdoor space is

dedicated for this purpose.

Training hours - Absences and late arrivals

The training timetables are set up by the Managing Board or the training Manager, and notified to the

trainees both through billboards and on their training course programme. Should trainees not comply with

their training course timetable, the following provisions would be applicable:

➢ In the event of an absence or late arrival, every trainee shall inform the instructor in charge of their training course about it, while providing appropriate justification. Furthermore, it is admitted that no trainee shall be allowed to leave the training course, unless otherwise agreed under exceptional circumstances specified by the Managing Board or training Manager.

➢ In the event of trainees involved in a training course included in the frame of a training plan, the training organization shall preliminarily inform the Employer about any absence. Any absence or delay unaccounted for by any particular circumstance shall be considered as a violation punishable by disciplinary measures.

➢ Furthermore, in the event of trainees with an unemployed status charged to the State or Region, any unjustified absence shall result in a wages holding proportionate to the duration of the said absence, as per application of Article R 6341-45/46/47 and 48 from the French Labor Code.

➢ Eventually, it is every trainee’s obligation to recurrently and gradually fill in and sign their attendance sheets all along their training action and, by the end of it, their training assessments and certificates.

Access to the Training Organization

Unless expressively authorized by the Managing Board or training Manager, every trainee entering the

training organization to attend a training course shall not:

➢ Enter or remain in the premises to any other end whatsoever; ➢ Facilitate the introduction of any third-party individuals, or any goods meant for purchase by the

personnel or trainees. ➢ They must have an access badge with a QR code given throughout the duration of the training.

Behavior and personal appearance

It is every trainee’s responsibility to have an acceptable personal appearance and an appropriate behavior

towards any individual present in the training organization. Assessment of the dress-code is left at the

discretion of the Managing Board or training Manager.

Information and billboarding

Dissemination of information is performed by means of billboards planned to that end. Commercial

advertising, political, trade-unionist and religious propaganda are strictly prohibited within the premises of

the training organization.




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Responsibility of the training organization for any damage or theft to trainees’ personal properties

The training organization shall not be held responsible for any loss, theft or deterioration of vehicles to any

personal belongings whatsoever left by trainees on its premises (classrooms, workshops, administration

offices, parking areas, cloakrooms...).

Penalties

Any violation made by trainees to one of the recommendations of the present rules and regulations shall

result in penalties.

As per Article R 6352-3 from the French Labor Code, a penalty includes any measures, other than oral

observations, undertaken by the Managing Board or Training Manager, following a violation made by a

trainee purposely, whether this measure has an immediate impact on the presence of the said trainee in

the training course or not, or whether it questions the continuity of the attended training or not.

According to the severity of the violation, the penalty shall take the form of:

➢ An oral warning; ➢ A written warning or call to order; ➢ A definite dismissal for misconduct (as a reminder, specific provisions are included in training

agreements concluded between the organization and the State or Region, should the aforementioned penalties be applied).

Any collection of fines or financial penalties is strictly forbidden.

AIR FORMATION Executive Officer shall report any penalty implemented against trainees to:

➢ The employer, when the training course is included in a training plan set up by a company; ➢ The employer and the joint agency in charge of the training fees, when the training course is

included in the scope of a training leave.

Disciplinary procedure

The provisions applicable by AIR FORMATION have been implemented in accordance with Articles R

6352-4 and R 6352-8 from the French Labor Code.

Entry into force

The current regulations are effective as from the date at which the training course starts.

Copies are distributed to the trainees and customers upon enrollment.

Laurent VALLIER

AIR FORMATION Executive Officer




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General Terms and

Conditions of Sale

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General Terms and Conditions of sale

for professionnals

Article 1: GENERAL PROVISIONS

1. Presentation

The present General Terms and Conditions of Sale (CGV) shall apply between, on the one hand, AIR FORMATION,

SARL with a capital of 16 500 Euros, headquarters located at 14 Avenue de l’Escadrille Normandie Niémen 31700

Blagnac (France) and registered under number 489 532 648 in the French Registre du Commerce et des Sociétés,

(hereafter designated as « AIR FORMATION ») and, on the other hand, any natural or legal person willing to purchase a

service in the frame of his/her professional activity, (hereafter designated as « the Customer »).

2. Scope of application

The present General Terms and Conditions of Sale are applicable to all services proposed to all professional customers,

natural or legal persons, acting within the frame of a training agreement concluded individually with AIR FORMATION and

related to purchase orders issued by the Customers to AIR FORMATION. They set up the contractual conditions

applicable to the provision of AIR FORMATION services to its customers. Any order issued implies the full and

unrestricted agreement of the Customer to the present General Terms and Conditions of Sale. The CGV, in addition to all

information mentioned on the website, are written in French.

3. Modification

AIR FORMATION reserves the right to modify the present General Terms and Conditions at any time. The General Terms

and Conditions of Sale applicable shall be, however, the ones in force upon issuance of the purchase order.

Article 2: CHARACTERISTICS OF THE SERVICES

The services proposed by AIR FORMATION are related to intellectual work dedicated to the delivery of aeronautical training

courses.

1. On-site trainings

AIR FORMATION site

These training courses, proposed within AIR FORMATION catalog, are delivered within AIR FORMATION premises in

accordance with a definite programme and schedule. The dates or projected periods that are specified and published are

provisional. Air Formation may change or cancel them should it be necessary. They are not contractual.

Customer’s site

These training courses are developed according to the Customer’s needs and implemented either within the premises

provided by the Customer or AIR FORMATION premises.

2. Distance trainings: e-learning trainings

E-learning services are related to the distant provision of training courses via a virtual platform.

Upon receipt of the payment, AIR FORMATION mails a login and password to the Customer for access to the ordered

training course. Access to the training course is open for a period of three (3) months, starting from the mailing of the login

and password. These data are strictly personal and confidential; they shall not be disclosed, traded or shared with any

third-party. They shall be placed under the responsibility of the Customer who shall be liable for any fraudulent or abusive

use of the access codes.

AIR FORMATION is committed to provide an access to its virtual platform 24/7 all through the contractual period, unless in

case of potential breakdown, maintenance or technical constraints related to the peculiarities of the Web network.

AIR FORMATION shall provide the Customer with a phone support service for any trouble that may be experienced.




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Article 3: PURCHASE ORDERS

The nature and characteristics of the service are defined in the purchase order. The expected service is detailed in a descriptive

notice entitled « Training Programme », provided in annex to the training agreement concluded between the Customer and AIR

FORMATION.

1. Definitive principle of the order Distant orders

Any order issued to AIR FORMATION in any form whatsoever (phone, mail…) shall be deemed to be accepted by AIR

FORMATION upon receipt of the purchase order holding the Customer’s signature.

On-line orders

The on-line services available on the website shall remain valid as long as the said services are included in the catalog. To

place an order, the Customer selects the relevant training course within the on-line catalog, and confirms his selection via

a click on the « Add to basket » button. After controlling the correctness of the order and modifying it as needed, the

Customer shall settle the payment as per the defined conditions. The Customer is committed to take notice of the CGV

therein, available for consultation under item « Legal Notice » on AIR FORMATION website, www.air-formation.com and

in the "Terms & Conditions" section on our e-learning platform www.airformationelarning.com. By confirming the order, the

Customer accepts to be bound by the CGV, and concludes the contract.

Acknowledgement of receipt of the order and its corresponding payment is performed by means of an e-mail sent by AIR

FORMATION to the Customer as soon as possible.

AIR FORMATION shall reserve the right to refuse an order for legitimate reasons, as per Article L122-1 from the French

Consumer Code.

In compliance with Article L6353-5 from the French Labor Code, a professional Customer, acting as a natural person

within the scope of a training agreement concluded on an individual basis, is provided with a refund period of ten (10) days

starting from the contract signature. The Customer can request for the refund via a registered letter with acknowledgement

of receipt.

2. Rescheduling - Cancellation AIR FORMATION shall reserve the right to reschedule or cancel a training service listed in its corporate schedule. In such

circumstances, AIR FORMATION is committed to inform the Customer about this rescheduling as soon as possible and to

refund the registration fees already settled. All other fees contracted by the Customer for the said training service shall not

be subject to any refund by AIR FORMATION. The Customer is entitled to replace any declining candidate by a substitute

candidate up to the day preceding the training service.

In the event of a cancellation initiated by the Customer, AIR FORMATION shall withhold the following amounts:

- 20% of the full amount of the service initially contracted, in the event of a cancellation occurring less than 10

working days before the start date of the training service.

- 100% of the full amount of the service initially contracted, in the event of a cancellation occurring less than 7

working days before the start date of the training service.

- 100% of the full amount of the service initially contracted, in the event of a cancellation occurring on the start date

of the training service.

As per Article L6353-7 from the French Labor Code, a professional Customer, acting as a natural person within the scope

of a training agreement concluded on an individual basis, is entitled to terminate the contract in case of major force

circumstances duly acknowledged.

Article 4: PRICE AND PAYMENT

1. Determination of prices

AIR FORMATION-site trainings and e-learning trainings

The prices of the training services mentioned in the purchase order are the ones listed within the yearly training catalog

implemented by AIR FORMATION, on the day of the order placement. These prices are denominated in Euros, exclusive

of VAT, and are firm prices from January 1st to December 31st of the current year. They shall be increased of the VAT rate

in force.





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Customer-site trainings

The prices of the trainings services are the subject of a fee grid structure agreed by both parties.

2. Discounts

Unless otherwise stipulated within the particular conditions agreed on by both parties, no discount shall be granted.

3. Terms of Payment

Payment directly made by the Customer:

• For AIR FORMATION-site trainings, on the due date stated on the invoice.

• For Customer-site trainings, no later than the thirtieth day following the date stated on the invoice. Should a time extension for the payment be granted by particular conditions agreed on by both parties, the latter

would turn obsolete in the event of a late payment.

• For e-learning trainings, payment shall be made upon placement of the order.

Payments shall only be made by credit card, cheque or bank transfer.

As per Article L6353-6 from the French Labor Code, upon expiry of the withdrawal period of ten (10) days, no more than

30% of the agreed price shall be required from a professional Customer, acting as a natural person within the scope of a

training agreement concluded on an individual basis. Payment of the balance shall be made gradually all along the training

action.

Payment made by a vocational training fund agency (OPCA, ADEFIM, AGEFOS, FONGECIF…):

Should the payment be made by a financing agency, it would be the Customer’s responsibility to:

- Initiate the request for the covering before the start-date of the training course, and to ensure of the request

approval.

- Explicitly stipulate it upon the order placement, and provide AIR FORMATION with a copy of the coverage

approval.

- Control the execution of the payment by the designated agency.

In the event of a partial coverage of the training course by the selected agency, the balance would be charged to the

Customer by AIR FORMATION.

Should the approval for the coverage be not provided to AIR FORMATION on the first day of the training course, all

training fees would be charged to the Customer by AIR FORMATION.

4. Invoicing

The invoice shall be issued in two copies upon receipt of the purchase order, with one copy provided to the Customer.

5. Late payment

Any payment made later than the due date stated on the invoice shall automatically result in the application of a late

payment penalty, without prior formal notice and equal to three times the legal interest rate.

This penalty shall be calculated on the amount that remains to be paid, inclusive of VAT (all taxes included). In addition to

this penalty, the Customer shall have to settle a lump sum for recovery costs, equal to forty Euros (40 Euros), from the first

day of the late payment, regardless of the rate applicable to the transaction. The lump sum shall be applied to any late

payment invoice.

Article 5: EXECUTION OF THE CONTRACT

1. Execution of the training service

The training service shall be executed on the date stated on the purchase order, with reference to the training courses

schedule implemented by AIR FORMATION, upon reserve of any necessary modifications. In such circumstances, AIR

FORMATION is committed to inform the Customer as soon as possible.

2. Conformity

AIR FORMATION is committed to providing a service compliant with the contractual provisions, and is subject to an

obligation of means for execution of the said provisions.




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Article 6: MAJOR FORCE

AIR FORMATION shall not be held responsible in the event of the non-performance or delayed performance of its obligations due

to an event of major force or unforeseeable circumstances. Such events or unforeseeable circumstances shall notably include:

sickness or accidental conditions affecting the instructor in charge of the training service, strikes and social disorders, natural

disasters, fires and climatic conditions. This is a non-exhaustive list as events of major force are defined as per Article 1148 from

the French Civil Code.

Article 7: LIABILITY

AIR FORMATION shall bear no liability in the event of the non-performance or defective performance of its obligations due to

circumstances attributable either to the Customer or any third party to the current contract, or any event of major force.

AIR FORMATION shall only be liable to the damages affecting the Customer because of AIR FORMATION admitted misconduct.

Article 8: INTELLECTUAL PROPERTY

All services proposed by AIR FORMATION to its customers are the exclusive intellectual property of AIR FORMATION. All contents

and supports used by AIR FORMATION within the execution of its services are the sole property of AIR FORMATION. Any use,

copy, exploitation, in addition to any exchange, resale or rental is strictly prohibited, and shall be subject to legal prosecution as

copyright infringement.

The designations: AIR FORMATION, CFM66, CCA are registered trademarks with the INPI (Institut National de la Propriété

Industrielle – National Institute of Industrial Property) under the national information numbers: Air Formation: 12/3188942, CFM66:

09/3670962, CCA: 14/4072699.

Article 9: CONFIDENTIALITY

All contracting parties are committed not to disclose in any form whatsoever the information to which they have access during the

execution of the contract, regardless of their nature, and related to the other party, without the latter prior consent.

Article 10: PERSONNAL INFORMATION

All information related to names and personal identities, collected by AIR FORMATION upon placement of an order by the

customer, is required for the order processing and the management of commercial relationship between the Customer and

AIR FORMATION. The Customer shall be provided with a right of access, modification or opposition to this personal information,

in compliance with the French legislation on Data Protection from January 6, 1978. This right of access can be fulfilled via the

address specified in Article 1.1. This automatic processing of information has been subjected to a CNIL statement (number

1679507).

In accordance with the EU General Data Protection Regulation (GDPR European regulation implemented on May 25, 2018)

imposing new directives related to the use of personal data:

Air Formation only collects appropriate and relevant data that are strictly essential for the purpose of computer processing of your

order to purchase a training support distributed via Internet by E Learning (Surname, First Name, Mail and Postal addresses,

Telephone number). These data will only be used (exclusively and securely) by the Air Formation administration services in order to

manage, provide and invoice your order.

In accordance with the modified law 78-17 from January 6, 1978, “Computers and Liberty”, you have the right to access, rectify and

delete such data, as well as the right to oppose the use of these data on legitimate grounds. Should you wish to exercise this right,

please contact us by mail at this address: [email protected]

As part of a registration to the EASA Part 66 training and examinations, the candidate will be asked, in addition to the information

already mentioned above, for a copy of an ID card and place of birth.





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Article 11: GOVERNING LAW AND JURISDICTION

These Terms and Conditions of sale shall be governed by the French Law. In the event of a dispute related to the interpretation or

application of the Terms and Conditions herein, or execution of the contract concluded between AIR FORMATION and the

Customer, a mutual agreement shall be sought. In case of unresolved dispute, the Tribunal de commerce of Toulouse shall be the

sole competent Authority.

Article 12: DEFINITIONS

Legal person: Association granted with a legal personality by the Law, and which benefits from the same rights as natural persons.

Service: Generic term including all services proposed to the Customer by AIR FORMATION, namely actions related to Training,

Audit and Consulting. Audit and Consulting actions require a preliminary contact with AIR FORMATION as their implementation are

ruled by particular provisions to be defined by the contracting parties. For this reason, Articles 2, 3 and 4 above shall not be

applicable.

Purchase order: Simplified written means amounting to an order.

OPCA: An OPCA is an agency approved by the Government to collect the funds related to professional trainings. It is in charge of

the administrative and financial management of the training actions requested by the affiliated company. Several OPCA can be

identified, each one with its own coverage criteria and respective procedures.

Jurisdiction Clause: Clause of a contract by which the contracting parties agree to submit to a jurisdiction they designate, any

dispute that may arise all along the contract lifetime.




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General Terms and Conditions of sale

for consumers and non- professionnals

Article 1: GENERAL PROVISIONS

1. Presentation

The present General Terms and Conditions of Sale (CGV) shall apply between, on the one hand, AIR FORMATION,

SARL with a capital of 16 500 Euros, headquarters located at 14 Avenue de l’Escadrille Normandie Niémen 31700

Blagnac (France) and registered under number 489 532 648 in the French Registre du Commerce et des Sociétés,

(hereafter designated as « AIR FORMATION ») and, on the other hand, any natural or legal person willing to purchase a

service out of the frame of his/her professional activity, (hereafter designated as « the Customer »).

2. Scope of application

The present General Terms and Conditions of Sale are applicable to all services proposed by AIR FORMATION to all non-

professional customers or consumers, and are related to purchase orders issued by the Customer to AIR FORMATION.

They set up the contractual conditions applicable to the provision of AIR FORMATION services to its customers. Any order

issued implies the full and unrestricted agreement of the Customer to the present General Terms and Conditions of Sale.

The CGV, in addition to all information mentioned on the website, are written in French.

3. Contractual provisions

The nullity of a contractual provision shall not result in the nullity of the general terms and conditions therein.

4. Modification

AIR FORMATION reserves the right to modify the present General Terms and Conditions at any time. The General Terms

and Conditions of Sale applicable shall be, however, the ones in force upon issuance of the purchase order.

Article 2: CHARACTERISTICS OF THE SERVICES

The services proposed by AIR FORMATION are related to intellectual work dedicated to the delivery of aeronautical training

courses.

1. On-site trainings

These training courses, proposed within AIR FORMATION catalog, are delivered within AIR FORMATION premises in

accordance with a definite programme and schedule. The dates or projected periods that are specified and published are

provisional. Air Formation may change or cancel them should it be necessary. They are not contractual.

2. Distance trainings: e-learning trainings

E-learning services are related to the distant provision of training courses via a virtual platform.

Upon receipt of the payment, AIR FORMATION mails a login and password to the Customer for access to the ordered

training course. Access to the training course is open for a period of three (3) months, starting from the mailing of the login

and password. These data are strictly personal and confidential; they shall not be disclosed, traded or shared with any

third-party. They shall be placed under the responsibility of the Customer who shall be liable for any fraudulent or abusive

use of the access codes.

AIR FORMATION is committed to provide an access to its virtual platform 24/7 all through the contractual period, unless in

case of potential breakdown, maintenance or technical constraints related to the peculiarities of the Web network.

AIR FORMATION shall provide the Customer with a phone support service for any trouble that may be experienced.




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Article 3: PURCHASE ORDERS

The nature and characteristics of the service are defined in the purchase order. The expected service is detailed in a descriptive

notice entitled « Training Programme », provided in annex to the training agreement concluded between the Customer and AIR

FORMATION.

1. Definitive principle of the order

Distant orders

Any order issued to AIR FORMATION in any form whatsoever (phone, mail…) shall be deemed to be accepted by AIR

FORMATION upon receipt of the purchase order holding the Customer’s signature. To this end, any registration to a training course

shall only be effective upon receipt of the purchase order.

On-line orders

The on-line services available on the website shall remain valid as long as the said services are included in the catalog.

To place an order, the Customer selects the relevant training course within the on-line catalog, and confirms his selection

via a click on the « Add to basket » button. After controlling the correctness of the order and modifying it as needed, the

Customer shall settle the payment as per the defined conditions. The Customer is committed to take notice of the CGV

therein, available for consultation under item « Legal Notice » on AIR FORMATION website, www.air-formation.com and in

the "Terms & Conditions" section on our e-learning platform www.airformationelarning.com. By confirming the order, the

Customer accepts to be bound by the CGV, and concludes the contract.

Acknowledgement of receipt of the order and its corresponding payment is performed by means of an e-mail sent by AIR

FORMATION to the Customer as soon as possible.

AIR FORMATION shall reserve the right to refuse an order for legitimate reasons, as per Article L122-1 from the French

Consumer Code.

In compliance with Article L121-20 from the French Consumer Code, the Customer is provided with a refund period of

fourteen (14) days starting from the offer acceptance, namely upon receipt by AIR FORMATION of the purchase order

holding the Customer’s signature.

2. Cancellation

In the event of a refund request initiated by the Customer, AIR FORMATION shall refund the training fees, at the latest,

within the fourteen days following the request date, as per Article L121-21-8 from the French Consumer Code.

In the event of a cancellation initiated by the Customer less than 3 days before the start date of the training service, AIR

FORMATION shall withhold all fees contracted for the execution of the said service. A training started by a trainee cannot

be refunded.

In the event of a cancellation initiated by AIR FORMATION, AIR FORMATION is committed to inform the Customer about

this cancellation as soon as possible and to refund the registration fees already settled. All other fees contracted by the

Customer for the said training service shall not be subject to any refund by AIR FORMATION.

Article 4: PRICE AND PAYMENT

1. Determination of prices

The prices of the training services mentioned in the purchase order are the ones listed within the yearly training catalog

implemented by AIR FORMATION, on the day of the order placement. These prices are denominated in Euros, exclusive

of VAT, and are firm prices from January 1st to December 31st of the current year.

2 Discounts

Unless otherwise stipulated within the particular conditions agreed on by both parties, no discount shall be granted.

3 Terms of Payment

Payment shall be made upon order placement, by credit card or cheque.





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4 Invoicing

The invoice shall be issued in two copies upon receipt of the purchase order, with one copy provided to the Customer.

Article 5: EXECUTION OF THE CONTRACT

1. Execution of the training service

The training service shall be executed on the date stated on the purchase order, with reference to the training courses

schedule implemented by AIR FORMATION, upon reserve of any necessary modifications. In such circumstances, AIR

FORMATION is committed to inform the Customer as soon as possible.

2. Conformity

AIR FORMATION is committed to providing a service compliant with the contractual provisions, and is subject to an

obligation of means for execution of the said provisions.

AIR FORMATION shall be held responsible for any non-conformity of the service as per the conditions of ordinary law.

Article 6: ARCHIVING

As per Article L134-2 from the French Consumer Code, AIR FORMATION shall record a copy of the contract on a reliable and

sustainable support.

Article 7: MAJOR FORCE

AIR FORMATION shall not be held responsible in the event of the non-performance or delayed performance of its obligations due

to an event of major force or unforeseeable circumstances. Such events or unforeseeable circumstances shall notably include:

sickness or accidental conditions affecting the instructor in charge of the training service, strikes and social disorders, natural

disasters, fires and climatic conditions. This is a non-exhaustive list as events of major force are defined as per Article 1148 from

the French Civil Code.

Article 8: LIABILITY

AIR FORMATION shall bear no liability in the event of the non-performance or defective performance of its obligations due to

circumstances attributable either to the Customer or any third party to the current contract, or any event of major force.

AIR FORMATION shall only be liable to the damages affecting the Customer because of AIR FORMATION admitted misconduct.

AIR FORMATION shall only be liable to an obligation of means.

Article 9: CONFIDENTIALITY

All contracting parties are committed not to disclose in any form whatsoever the information to which they have access during the

execution of the contract, regardless of their nature, and related to the other party, without the latter prior consent.

Article 10: PERSONNAL INFORMATION

All information related to names and personal identities, collected by AIR FORMATION upon placement of an order by the

customer, is required for the order processing and the management of commercial relationship between the Customer and

AIR FORMATION. The Customer shall be provided with a right of access, modification or opposition to this personal information,

in compliance with the French legislation on Data Protection from January 6, 1978. This right of access can be fulfilled via the

address specified in Article 1.1. This automatic processing of information has been subjected to a CNIL statement (number

1679507).

In accordance with the EU General Data Protection Regulation (GDPR European regulation implemented on May 25, 2018)

imposing new directives related to the use of personal data.




60

Air Formation only collects appropriate and relevant data that are strictly essential for the purpose of computer processing of your

order to purchase a training support distributed via Internet by E Learning (Surname, First Name, Mail and Postal addresses,

Telephone number). These data will only be used (exclusively and securely) by the Air Formation administration services in order to

manage, provide and invoice your order.

In accordance with the modified law 78-17 from January 6, 1978, “Computers and Liberty”, you have the right to access, rectify and

delete such data, as well as the right to oppose the use of these data on legitimate grounds. Should you wish to exercise this right,

please contact us by mail at this address: [email protected]

As part of a registration to the EASA Part 66 training and examinations, the candidate will be asked, in addition to the information

already mentioned above, for a copy of an ID card and place of birth.

Article 11: INTELLECTUAL PROPERTY

All services proposed by AIR FORMATION to its customers are the exclusive intellectual property of AIR FORMATION. All contents

and supports used by AIR FORMATION within the execution of its services are the sole property of AIR FORMATION. Any use,

copy, exploitation, in addition to any exchange, resale or rental is strictly prohibited, and shall be subject to legal prosecution as

copyright infringement.

The designations: AIR FORMATION, CFM66, CCA are registered trademarks with the INPI (Institut National de la Propriété

Industrielle – National Institute of Industrial Property) under the national information numbers: Air Formation: 12/3188942, CFM66:

09/3670962, CCA: 14/4072699.

Article 12: GOVERNING LAW AND JURISDICTION

These Terms and Conditions of sale shall be governed by the French Law, excepted for the conflict-of-law rules. In the event of a

dispute related to the interpretation or application of the Terms and Conditions therein, or execution of the contract concluded

between AIR FORMATION and the Customer, selection of the competent Court shall be left at the discretion of the requester, when

acting as a professional or consumer, namely the defendant’s place of residence or the place of execution of the service as per

application of Articles 42 and 46 from the French Code of Civil Procedure, or at the discretion of the requester, as a consumer

exclusively, namely his place of residence at the time of the contract signature.

Article 13: DEFINITIONS

Legal person: Association granted with a legal personality by the Law, and which benefits from the same rights as natural persons.

Service: Generic term including all services proposed to the Customer by AIR FORMATION, namely actions related to Training,

Audit and Consulting. Audit and Consulting actions require a preliminary contact with AIR FORMATION as their implementation are

ruled by particular provisions to be defined by the contracting parties. For this reason, Articles 2, 3 and 4.1 above shall not be

applicable.

Purchase order: Simplified written means amounting to an order.

Jurisdiction Clause: Clause of a contract by which the contracting parties agree to submit to a jurisdiction they designate, any

dispute that may arise all along the contract lifetime.





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Maintenance Training Organization approved as per EASA FR.147.0037

14 avenue Escadrille Normandie Niémen

31700 BLAGNAC - FRANCE

Tél. +33(0)5 34 47 18 38 - [email protected] - www.air-formation.com



https://www.instagram.com/air_formation/?hl=fr

https://www.facebook.com/pages/Air-Formation/349647481875487

https://www.linkedin.com/company/air-formation?trk=company_logo

Documents

N° 73.31.04676.31 SIRET N° URSSAF N° - Air Formation · 2020. 1. 17. · 2 Registered under N° 73.31.04676.31 by the Préfet de la Haute-Garonne APE Code: 8559A SIRET N°489 532