MyWork Servicessm Delivering Flexible, Efficient and Highly Responsive End-user Environment

Today’s Reality Today’s knowledge workers are highly mobile, doing their jobs from home, hotels and coffee shops. Mobile computing and telecommuting are becoming more the rule than the exception. As the saying goes, work is something you do, not a place you go.

“Consumerization of IT” means more devices to support, need for constant connectivity and the demand for more choice and flexibility in user support. Secure “anytime/anywhere” access from any device to corporate data, applications and networks – that’s the new-baseline.

Add an aging fleet of older devices and you have a perfect storm and a major inflexion point for service support organizations.

Unisys: Changing the game End-users’ demands for access, applications and real time support has IT groups scrambling to maintain older desktops, laptops, printers, local servers, and repair or replace them. Then there are countless software upgrades, patches and desktop and image management tasks necessary to keep applications functioning properly across devices, operating systems and locations. And you must maintain a happy and responsive, customer focused service desk staff with informed and responsive technicians and operated in line with standardized processes and clear policies

Unisys People Computing solutions help customers solve today’s “do-more-with-less” dilemma and get ahead of the needs of an increasingly mobile, self-

reliant and demanding workforce. By focusing on the needs of the End-user rather than the tools, we change the impressions of IT support from one of an out of sight reactive help desk to that of a responsive, customer friendly support staff.

Unisys: MyWork ServicesSM The world is no longer one-size fits all. The rise of the Bring Your Own Device (BYOD) and Bring Your Own App (BYOA) movement has dramatically impacted how IT needs to respond. Companies need to focus on their clients and break the cycle of being viewed as a bottleneck.

MyWork Services foreshadows where traditional End-user computing is going, it’s about new roles, new thinking and how services and support need to address the rapidly changing business landscape.

MyWork Services provides clients with best-in-class End-user Computing services, such as Managing Desktops, providing onsite services, upgrading productivity suites (such as Windows 7), to managing the deployment of applications. We also assist service support organizations to move to the next level by providing insight into critical new areas such as mobility, performance and analytics, providing valuable insight to not only how systems are performing but also workers themselves.

Business Benefits Unisys creates a better user experience with unique processes and technology. Delivering measurable and significant reduction in the costs associated in providing support, Unisys drives innovation through the Customer Innovation and Support Service (CSIIP) to uncover new ideas and new opportunities

ITIL-based industrialized services along with a globally standardized, automated network, and best of-breed tools, allows us to bring you high quality of service and return on investment. Unisys offers an integrated and unified view of “services and spend”

to highlight the value realized by this specific strategic area of focus.

Unisys Expertise Unisys has been consistently rated as industry leaders in category of End- user Support Services by prestigious firms such as Gartner

Our global footprint of more than 6,000 field technicians and 30 IT Operations Centers allow us to provide unparalleled support in over 100+ countries, via multiple languages and multiple support options.

Unisys provides a choice of service delivery options and economies of scale via Unisys' network of global service centers. We leverage our Service Excellence Office to analyze customer data and spot new areas of opportunity to further optimize your investments.

Summary Unisys helps clients manage their most pressing, near-term challenges and chart a course to successful long-term transformation. With support for a diversified group of end-users, secure application delivery and “anytime/anywhere” access for any device, Unisys delivers both a better experience for end-users and a lower TCO. In other words, with Unisys, “do more with less” does not remain a catch phrase but becomes an operational reality.

For IT groups, the value derived can be equated to measurable cost reductions – as high as 40% over current non-standardized and manual operations – improved user satisfaction and faster incident resolution. By simplifying, streamlining and automating much of the IT department’s traditional low-value and administrative workload, CIOs and their staff can focus their time and efforts on innovation and help the business succeed.

For more information, contact your Unisys representative or visit www.unisys.com

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Printed in the United States of America 06/12