CURRICULUM VITAE

SUNIL KUMAR.N

#92, OLD-G, 4th Cross

Sugar Town E-mail : sunil.1ammuli@gmail.com

Mandya - 571401 Mob No : 7411132221

CAREER OBJECTIVE:

To take up challenging careers and grow consistently along with the organization Committed to professionalism

EDUCATIONAL PROFILE:

Diploma (Computer Science) Vidhya Vikas Polytechnic College, Mysore Passed out in the year 2011 from BTU Discontinue

STRENGTHS :

Good Communication skills.

Positive attitude towards goals

Flexible, able to respond to rapid changes.

Team player, willing to share information.

Highly committed and involved in assignments undertaken.

Imaginative in solving problems.

Confident & Hard worker.

WORKED EXPERIENCE:

COMPANY : Spice BPO Services Ltd. Mysore (Bpo)

EMP CODE : 703194

DESIGNATION : Customer Service Associate(CSA)

PERIOD : From 28-01-2010 to 25-02-2011(13months)

WORKED EXPERIENCE

COMPANY : NetAmbit Company Bangalore (Bpo)

EMP CODE : IN-24609

DESIGNATION : TSO - (out bound voice process)

PERIOD : From 30-07-2011 to 07-03-2012(7months)

WORKED EXPERIENCE

COMPANY : Du Kaizen

DESIGNATION : HR – Consultant (Team Leader)

SERVICE : Recruitment

SKILLS : Attending Client Meeting

(Understand the client Requirement

and find the rite candidate as per client Looking for)

Trainer : (Soft Skill)

Quality Analysis : Listening to the calls and giving feed back to correct there mistakes)

PERIOD : From 07-05-2012 to 10-06-2013 (1year)

WORKED EXPERIENCE

COMPANY : City Properties Maintenance Company Bangalore Ltd. (UB City)

EMP CODE : 1307

DESIGNATION : Customer Care Asst.

PERIOD : From 30-10-2012 to Present

Link complaint management effectiveness to performance evaluation to reduce complaints of each business & to bring timely resolution

Highlight process gaps and customer feedback with business to bring improvement

Walkie -Talkie Communication to Control & Command sensitive area & Common areas

Coordinating with Vendor Managements, Parking Managements, and Security Managements.

Handling, Vendor Pass, Vehicle Pass, Drivers Cards, Lost & Found HID Cards, Welfare funds, Materials.

Handling Crisis Communication as Fire Alert, Bomb threat, Terror Attack & Natural Disaster

Arranging all Preventive Maintenance with technical departments

Handling Bio-metric Systems & Muster Roll, Time Sheets.

Maintaining all Records & Checklist as per ISO Standards.

Supervising the open complaints

Coordinating for welfare meeting, Annual Events, & Feast Occasions.

Soft Copy updating, Logbooks, Snag list, complaints.

Handled the responsibilities of designing activities to improve business performance and customer satisfaction.

Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers

PERSONAL PROFILE

Name : SUNIL KUMAR.N

Father name : NAGARAJU.K

Date of birth : 06-05-1988

Permanent address : Sunil kumar.N

#92, Old-G, 4th Cross

Sugar Town, Mandya

Mandya-571401

Gender : Male

Marital Status : Married

Religion : Hindu

Languages known : Kannada, English (Read,Write,Speak)

DECLARATION

I do here by declare that all the above statements made by me are true, correct and complete to the best of my knowledge & belief.

Date :

Place : (SUNIL KUMAR N)