MyMail@Net 560 Installation Guide

8/13/2019 MyMail@Net 560 Installation Guide

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Version 2.4

Repartee

Installation Guide


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2003 2006 Active Voice, LLC.All rights reserved.First edition 2006.

Active Voice, Repartee, ViewCall and ViewMail are trademarksof Active Voice, LLC.

Other brands and product names used in this document are trademarks of their respective owners.

Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584;4,696,028; 4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095;5,027,384; 5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298;5,309,504; 5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.

Active Voice, LLC.

Seattle, WashingtonU.S.A.www.activevoice.com

Created by the technical publications team: Tracy Beck, Gene Breshears, Chris Coffey, and Steve Scott

800-06972


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CONTENTS iii

Contents

CHAPTER 1: Introduction ........................................................................................................ 1About this guide ........ ................. ................ ................ ................ .............2

Related documentation ............................................................................3

Installation overview ................................................................................5

System requirements ...............................................................................6

Site requirements ............... ................ ................ ................. ................ . 10

New in this version ................................................................................ 11Software installation overview ............... ................ ................ ................ 12

CHAPTER 2: Setting up a VoiceMate ..................................................................................... 15VoiceMate overview .............................................................................. 16

Checking the expansion boards ................. ................ ................. ........... 18

Connecting peripheral devices and the system key ................................ 19

Connecting the voice server to a LAN .................................................... 21

Setting up an external modem ........ ................ ................ ................ ...... 22

Configuring the software ....................................................................... 23

CHAPTER 3: Assembling a kit ...............................................................................................25Kit assembly overview ................. ................ .................. ................ ........ 26

Preparing for installation ............................... ................ ................. ....... 28

Connecting peripheral devices .................. ................ ................ ............ 29

CHAPTER 4: Setting up the voice messaging server ..............................................................31Voice messaging server setup overview ......... ................ ................ ........ 32

Enabling the USB ports .......................... .................. ................. ............ 33

Installing Windows Server 2003 SP1 ................ .................. ................. . 34

Installing drivers and Windows components ...... ................ ................ .... 37

Disabling Windows services for VPIM ................ ................ ................. .... 40

Installing voice and fax boards ......................... ................ ................. .... 41

Installing the system key software ............. ................ ................ ............ 43

Installing voice messaging board drivers .................. ................ ............. 45


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CONTENTS v

CHAPTER 9: Setting up an e-mail post office ......................................................................109E-mail post office overview ................ .................. ................. ............... 110

Using the Post Office Manager utility ...... .................. ................ ........... 111

Adding or editing an e-mail post office .............. ................ ................ .. 112Setting a default user and systemwide time restrictions ................ ...... 113

CHAPTER 10: Configuring the e-mail server for voice messaging ...........................................115E-mail server configuration overview ................ ................ ................ .... 116

Configuring Exchange for voice mail integration ........................ ........... 118

Configuring Domino for voice mail integration ............. .................. ...... 120

Configuring GroupWise for voice mail integration ............. ................. ... 123

Setting up e-mail access to Repartee ........................ ................. ......... 124

CHAPTER 11: Remote maintenance ......................................................................................125pcAnywhere overview ............... ................ ................ ................. .......... 126

Installing pcAnywhere ................ ................. ................ .................. ...... 127

pcAnywhere basics ................ .................. ................. ................ .......... 130

Setting up the host computer ............... ................. ................ .............. 132

Setting up the remote computer ............... ................ ................ ........... 136

Starting and ending a remote connection .................. ................ .......... 137

CHAPTER 12: Backing up and restoring the voice messaging system ....................................139About backups ................ ................. ................ .................. ................ 140

Backing up the system ............... ................ ................ ................ ......... 142

Restoring data from a backup ............... ................. ................ ............. 146


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vi REPARTEE FOR WINDOWS INSTALLATION GUIDE

CHAPTER 13: Migrating from Repartee OS 2 to Repartee for Windows ..................................149Migration overview ................ ................ ................. ................ ............. 150

Backing up Repartee OS 2 to disks ..................................................... 155

Migrating from disks .................. ................. ................ .................. ...... 156Backing up Repartee OS 2 to a network or direct connection ............... 158

Installing network protocols .............. ............... ................ ................ .... 160

Setting Repartee OS 2 to log on to a network ...................................... 165

Setting up a remote Windows computer for a backup .......................... 167

Migrating with a network or a direct connection .............................. ..... 169

Selecting the PMS integration .......... ................ ................ ................. .. 170

CHAPTER 14: Migrating from Repartee LX to Repartee for Windows .....................................171About migration .............. ................ ................ ................ ................ .... 172

Recording customized integration settings ........................... ................ 177

Creating a Repartee LX archive ............................. ................. .............. 178

Moving the archive to the Repartee server ............ ................. .............. 181

Importing the archive into Repartee for Windows ............... ................ .. 188

Selecting the PMS integration ........ ................ ................. ................ .... 191

Setting up a remote Computer running Windows ........ ................ ......... 192

CHAPTER 15: Upgrading the voice messaging system ...........................................................195Upgrade overview ................ ................ ................ ................ ............... 196

Updating the system key file ................ ................ ................ ............... 197

Changing or adding system languages ................. ................ ............... 199

Upgrading an existing Repartee for Windows system ................. .......... 202

CHAPTER 16: Installing a UPS ..............................................................................................207Installing a standalone UPS ................ ................. ................. .............. 208

Checking the UPS battery ............... ................ ................. ................ .... 210

APPENDIX A: Starting and stopping the system.................................................................... 213Starting the system ............... ................ ................. ................ ............. 214

Shutting down the system ............................. ................ ................ ...... 215


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CONTENTS vii

APPENDIX B: Hardware settings and connections................................................................. 217Choosing slots for expansion boards ............. ................. ................. .... 218

Setting up an expansion chassis ......... ................. ................. .............. 225

D/41JCT-LS voice board settings ................... ................. ................. ... 227D/4PCI series voice board settings ................. ................. ................. .. 229

D/42JCT-U voice board settings ............................ ................. ............. 232

D/82JCT-U voice board settings ............................ ................. ............. 233

D/120JCT-LS voice board settings ........ ................ ................. ............. 234

D/240JCT-T1 voice board settings .... ................... ................. .............. 236

VFX/41JCT-LS fax board settings .............................. ................. .......... 239

APPENDIX C: Setting up a server for a Mitel IP MiTAI integration ......................................... 243About a Mitel IP phone system installation ........... ................. .............. 244

Installing a second network adapter ......................... ................ ........... 245

Installing the Mitel MiAUDIO Server drivers ............. .................. ........... 247

Index ....................................................................................................................................251


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CHAPTER 1: INTRODUCTION 1

CHAPTER 1: Introduction

About this guide ..........................................................................................2

Related documentation................................................................................ 3

Installation overview.......... .......................................................................... 5

System requirements................................................................................... 6

Site requirements...................................................................................... 10

New in this version .................................................................................... 11

Software installation overview ....................................................................12


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2 REPARTEE FOR WINDOWS INSTALLATION GUIDE

About this guide This Installation Guide provides complete instructions for installingand setting up the Repartee for Windows voice messaging system.

Documentation conventionsThe following conventions are used throughout this guide and otherRepartee documentation.

Key names Names of keys on the keyboard are shown in capital letters.For example, ENTER. Where two keys must be pressed simultaneouslythey are joined by a + sign; for example, ALT+TAB.

User input Information that the user is required to type is shown in adistinctive font. For example, type MSGORDER then press ENTER.

Placeholder text General text that will be replaced by specific text isshown in italics between angle brackets. For example, the < new user >Properties dialog box appears, where < new user > is the name of thenew user.

NOTE: A note provides additional information to supplement the maintext. A note provides helpful information, but is not essential to under-standing the current topic.

CAUTION: A caution advises users that failure to avoid or to take a spe-cific action might lead to unwanted or undesirable results.WARNING! A warning advises users that failure to avoid or to take aspecific action might result in physical harm to the user, damage to thehardware, or loss of data.

Reader Comments We would like to hear from you about our documentation. If youencounter any problems while using this document or have othercomments you wish to share, please let us know by e-mailing the Tech-nical Publications team at [email protected].

TIPA tip appears in the left margin and sug-gests quick and easy ways to accomplishcommon tasks.

See alsoA see also appears in the left marginand provides references to other topicsrelated to the current topic.


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Third-party documentationCompliance information for third-party electronic devices is providedin the third-party manufacturer documentation supplied with theRepartee system.

Do not use third-party documentation to install, upgrade, or manageRepartee. Refer only to Repartee documentation for these purposes.


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Installationoverview

You will set up either a VoiceMate or a kit.

A VoiceMate is a fully tested and assembled voice messaging system with voice boards, expansion boards, fax boards and software alreadyinstalled. See VoiceMate setup steps on page 17.

A kit contains the boards and software needed to build a voice messag-ing system. You must provide the computer and expansion boards when installing a kit. See Kit setup steps on page 26.

Feature upgrades You can upgrade your Repartee system in various ways. You can addmore ports, include additional fax features, or add more speech recog-nition or text-to-speech languages. You can also add a variety of otherfeatures, such as VPIM networking capability.

In most cases, upgrading system features requires that you update thesystem key file. See Updating the system key file on page 197.

If adding ports to an existing Repartee system, see Adding or replac-

ing voice or fax boards on page 95 .If adding system languages, speech recognition languages, or text-to-speech languages, see Changing or adding system languages onpage 199.

System upgrade pathsRepartee supports several migration and upgrade paths from previousvoice messaging software versions.

Migration from Repartee OS 2. To replace an existing ReparteeOS 2 system, see Migrating from Repartee OS 2 to Repartee for Windows on page 149 .

Migration from Repartee LX. To replace an existing Repartee LXsystem, see Migrating from Repartee LX to Repartee for Win-

dows on page 171 .Upgrading from previous versions of Repartee for Windows. Toupgrade an existing Repartee system, see Upgrading an existingRepartee for Windows system on page 202 .


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Systemrequirements

The voice server must meet or exceed the minimum system require-ments listed below. All the listed hardware components must support Windows Server 2003 with Service Pack 1 (SP1).

NOTE: Though a customer provided hardware platform may meet theminimum requirements, proper operation can only be guaranteed onhardware that is approved and qualified by Active Voice. Active Voiceassumes no responsibility for the support and installation of customerprovided hardware. Active Voice may, at its discretion, provide limitedtechnical assistance in troubleshooting non-qualified hardware.

Minimum system requirements Windows Server 2003 SP1

Pentium-compatible 1.8 GHz or higher processor

512 MB of RAM

4-GB hard disk with a minimum of 1 GB free space

CD-ROM drive

SVGA video Windows Server 2003-compatible mouse

Windows Server 2003-compatible keyboard

At least one network adapter

A second network adapter for a Mitel IP phone system integration

Approved modem for remote maintenance

At least one USB port

At least one 16550 serial (COM) port

At least two serial (COM) ports if performing a serial integrationand PMS.

Enough expansion slots to accommodate the configuration in aDialogic-based integration.

At least one voice board for a non-Mitel IP phone system integra-tion

Depending on the number of voice ports, the number of subscribers,and the combination of options included in the voice messaging sys-tem, the computer may need more than the minimum computer pro-cessing unit (CPU) power and memory requirements. Call your salesrepresentative for more information.


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NOTE: Repartee does not support hyperthreading and dual processors. Multi-processor systems, dual-core systems and systems with hyper-threading enabled are not supported by the Mitel IP software. If any ofthese features are turned on, they should be turned off.


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Speech recognition and text-to-speech requirementsThe automatic speech recognition (ASR) and text-to-speech (TTS) fea-tures have additional requirements beyond the minimum systemrequirements listed above.

To run either of these features, a Pentium 4, 1.7 GHz or higher proces-sor is required.

These features also require additional memory. The amount of mem-ory required depends on the number of ASR or TTS languagesinstalled, and the number of simultaneous ASR/TTS sessions your sys-tem is configured for. Consult the following table to determine theminimum memory requirements for your system.

Feature Sessions Memory required

TTS 164 512 MB

6596 1 GB

ASR 164 512 MB for up to two ASR languages.For more than two ASR languages, an

additional 256 MB is required for eachadditional language.

6596 768 MB for up to two ASR languages.For more than two ASR languages, anadditional 256 MB is required for eachadditional language.

TTS and ASR 164 768 MB for up to two ASR languages.

For more than two ASR languages, anadditional 256 MB is required for eachadditional language.

65128 1.5 GB for up to two ASR languages.For more than two ASR languages, anadditional 256 MB is required for eachadditional language.


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Serial (COM) port requirementsDepending on your system configuration, you may require up to threeserial (COM) ports. The following Repartee features may require use ofa serial port:

Serial integration. If your system uses a serial integration, a dedi-cated serial port is required for this.

PMS integration. If your system includes the PMS feature, a dedi-cated serial port is required for this.

Soft Keys. If the phone system supports Soft Keys and you want touse this feature, a serial port is required to download the Soft Keyprogramming. However the serial connection is only required when the voice messaging system is installed. Once the Soft Keytable has been loaded into the phone system, the serial cable canbe disconnected, and the serial port used for something else.

USB Port requirementsIf you will be setting up your system for remote maintenance using amodem connection, a modem is required for this. You can use either

an internal modem or an external USB modem.If you are using the remote maintenance feature with either a networkor direct connection, a modem is not required.

If your system uses a serial integration, includes the PMS feature, andis set up for remote maintenance using an external modem, use eitheran internal modem or a USB modem. Serial modems are not sup-ported in this version of Repartee .


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Site requirements Choose a site for the voice server that meets the following require-ments:

The voice server is near the phone system.

The voice server remains immobile while in operation.The site is dry, cool and free of dust.

You can protect the voice server from unauthorized access and poten-tial damage by following these guidelines.WARNING! Failure to follow these recommendations may result inunauthorized access to the system and consequent loss of data.

Control access to the room where the voice server is installed. Donot install the computer or other equipment in an area whereunauthorized persons may have access to it.

Do not move the computer while the power is on. Follow the shut-down procedure on page 215 to avoid damage to the hard drive.

Use a surge suppressor or a UPS (uninterruptible power supply)to protect against sudden variations in electrical power.

Do not block the computer cooling vents.NOTE: Be sure that the computer cables are located where they cannotbe stepped on, tripped over or damaged.


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Softwareinstallationoverview

Software installed on a Kit should be performed in a specific order.The diagram on the following page provides an overview of the orderin which the server should be set up. For a list of the Kit hardware andsoftware requirements, as well as the steps to set up the Kit, see

Assembling a kit on page 25 .If you are setting up a VoiceMate instead of setting up a Kit, the Voice-Mate will arrive with the hardware and software installed. However, you must connect the peripheral hardware, and configure some of thesoftware to integrate the server with your phone system. For the stepsto connect the peripheral hardware and configure the preinstalledsoftware on the , see Setting up a VoiceMate on page 15 .

.


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Software installation overview

Kit

Dialogic voiceand fax boards

orMitel IP?

Install

Windows Server 2003

SP1

Install Dialogic voiceand fax boards, drivers

Add second networkadapter

Install voice messagingserver software

Configure phone system

Kit orVoiceMate?

Install Mailbox Manager

Configure the Web Server

Integrate the phone systemwith

the voice messaging system

Software installation stepscomplete

VoiceMateKit

Mitel IP

Dialogic voice andfax boards

VoiceMate

Follow these steps ifyou are setting up a:

Install pcAnywhere

VoiceMateKit

Kit orVoiceMate?

Follow these steps ifyou are setting up a:


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CHAPTER 2: SETTING UP A VOICEMATE 15

CHAPTER 2: Setting up a VoiceMate

VoiceMate overview ................................................................................... 16

Checking the expansion boards ..................................................................18

Connecting peripheral devices and the system key....................................... 19

Connecting the voice server to a LAN ..........................................................21

Setting up an external modem....................................................................22

Configuring the software.......... ..................................................................23


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VoiceMate overview A VoiceMate is a fully tested and assembled voice messaging system.This chapter describes the steps for setting up a VoiceMate.

Component checklistConfirm that all of the components are available for the installation. Ifany of the VoiceMate components are missing, contact your sales rep-resentative..

Antistatic wrist strap

Computer with integrated network adapter

Second network adapter (if purchased for use in a Mitel MiTAIintegration)

Keyboard

Monitor

Mouse

External USB modem

Optional software and hardware purchased with the voice mes-saging system

System key file disk

System key

Voice and/or fax board(s)

Documentation

Repartee for Windows compact disc setSystem Recovery Media with Service Pack 1 compact disc

pcAnywhere compact disc


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VoiceMate setup stepsTo set up a VoiceMate, do the following steps.

1 Check the expansion boards.Sometimes the boards become loose during shipping. SeeChecking the expansion boards on page 18 to confirm that theboards are secure.

2 Set up an expansion chassis (optional).If the system includes an expansion chassis, see Setting up anexpansion chassis on page 225 to connect the chassis to thevoice messaging system.

3 Connect peripheral devices and the system key.See Connecting peripheral devices and the system key onpage 19 .

4 If the computer uses Visual Messaging or a LAN connection, set upthe network protocols.For information on connecting the system to a LAN, see theVisual Messaging Installation Guide .

5 Integrate the phone system.See Integration overview on page 72 .

6 Set up remote maintenance.See Remote maintenance on page 125 .

7 Configure the voice messaging system software. You will need to configure the Dialogic service, and if installed,the Mailbox Manager service. If your voice messaging system con-nects to a Mitel IP phone system, you will need to configure thevoice messaging ports. See Configuring the software on page 23.

8 If the system includes Visual Messaging, set it up.To set up Visual Messaging on the voice messaging system and onindividual users workstations, see the Visual Messaging Installa-tion Guide .

9 Back up the voice messaging system.See Backing up the system on page 142 .


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Checking theexpansion boards

The boards required by the voice messaging system are alreadyinstalled in the computer. However, the expansion boards may shiftduring shipping. Check that the expansion boards are properly seatedin their slots in both the computer and the expansion chassis.

To check that expansion boards are properly seated

1 Attach an antistatic wrist strap.

2 Turn off the computer and disconnect the computer from thepower source.

3 Remove the cover from the computer.

4 Press down firmly on each expansion board.

5 If boards are secured to the backplate with screws, tighten thebackplate screw on each expansion board.

If boards are secured to the backplate with fastening brackets,confirm that each bracket is fastened.

6 Replace the computer cover.

7 If an expansion chassis is necessary, repeat steps 5 and 6 in theexpansion chassis to check that the boards are properly seated.

C i


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Connectingperipheral devicesand the system key

Use the illustration below to connect the peripheral devices and sys-tem key to the computer.

An internal modem or external USB modem is required for remotemaintenance. To set up the modem, see Setting up an externalmodem on page 22 .

Connect the power cords into a power strip or uninterruptible powersupply (UPS). To install a UPS, see Installing a standalone UPS onpage 208.

To connect the voice server to a LAN, see Connecting the voice serverto a LAN on page 21.

Connections for a Dell computer

A Mouse

B KeyboardC System key

D External modem (USB)

E Computer

F Monitor


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Configuring the Although all of the required software for the VoiceMate is pre


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Configuring thesoftware

Although all of the required software for the VoiceMate is pre-installed, some components must be configured once all of the hardware has been set up. These are described below.

Configure DHCP, the IP address of the Mitel switch and the voice messagingports for a Mitel MiTAI IP Integration. For integrating your VoiceMate with a Mitel IP phone system, you will need to configure each voicemail port for the voice messing system. On the Voice Mail ControlPanel, click Troubleshooting, click Mitel, then click IP PhoneConfiguration. For the steps to use IP Phone Configuration, seesteps 9 through 16 of the procedure Installing the Mitel MiAUDIOServer drivers, on page 247 .

NOTE: You will need to do additional steps for integrating thevoice messaging system with the Mitel IP phone system. For theseadditional steps, see the chapter Mitel 3300 ICP with IP integra-tion in the Integration Guide.

Run the Intel Dialogic Configuration Manager. The Intel Dialogic Configu-ration Manager is used to configure the Dialogic service. You willneed to configure the service after the VoiceMate has been set up.

See To configure the Dialogic service on page 47.Configure Web Server Manager. If you are using Mailbox Manager, the

Web Server Manager is used to configure Mailbox Manager on thevoice messaging system. On the Voice Mail Control Panel, clickUtilities, click Web Server Manager, then click Run Utility. Forthe steps to configure Mailbox Manager on the Web Server, seeRunning Web Server Manager on page 67 .


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CHAPTER 3: Assembling a kit


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CHAPTER 3: ASSEMBLING A KIT 25

CHAPTER 3: Assembling a kit

Kit assembly overview................................................................................ 26

Preparing for installation ............................................................................28

Connecting peripheral devices ....................................................................29

Kit assembly A kit contains the voice messaging software, necessary boards and sys-


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yoverview

g g , y ytem key. You must provide the computer. This chapter describes thesteps for assembling a kit.

Component ChecklistConfirm that all of the components are available for the installation. Ifany of the kit components are missing, call your sales representative.

Antistatic wrist strap

Documentation

Optional software and hardware purchased with the voice mes-saging system

Optional second network adapter for use with a Mitel MiTAI IPintegration

System key

System key file disk

Repartee for Windows compact disc set

System Recovery Media with Service Pack 1 compact disc

pcAnywhere compact disc

Kit setup stepsThe steps below provide an overview of what you will need to do to setup a kit. The Software installation overview on page 13 provides aflowchart overview of the setup process.

Detailed instructions for preparing the voice messaging server, install-ing the voice messaging server software and integrating the phone sys-tem with the voice messaging server begin in the chapter, Setting upthe voice messaging server on page 31 .

1 Prepare the computer.

See Preparing for installation on page 28 .2 Connect peripheral devices.

See Connecting peripheral devices on page 29 .

3 Ensure that the USB ports are enabled.See Enabling the USB ports on page 33 .

4 Install Windows Server 2003 SP1.See Installing Windows Server 2003 SP1 on page 34 .

5 Install expansion boards and drivers.See Installing and configuring expansion boards on page 91


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See Installing and configuring expansion boards on page 91 .

6 Install the voice messaging software.See Installing the voice messaging system software on page 56 .

7 Set up Mailbox Manager, if applicable.Mailbox Manager is one of the Visual Messaging applications, andcan be optionally installed on the voice messaging server usingthe Repartee Installation compact disc.

See Installing Mailbox Manager on page 63 .

8 Integrate the phone system.See Integration overview on page 72 .

9 Set up the voice messaging system application.See the System Management Help .

10 Set up additional Visual Messaging applications, if applicable.The Voice Messaging applications are a suite of applications thatcombine features of the voice messaging software, the phone sys-tem and a LAN. Visual Messaging subscribers can use their desk-top workstations to access and manage voice messages.

See the Visual Messaging Installation Guide for a list of systemrequirements and information about installing the Visual Mes-saging applications.

11 Set up remote maintenance.See Remote maintenance on page 125 .

12 Back up the voice messaging system.See Backing up the system on page 142 .

Preparing for Before installing the system key and the voice messaging software,


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installation complete the following networking and hardware checklists. Theselists should be used in conjunction with installing additional hardwareon the voice messaging server.

See alsoInstalling a second network adapteron page 245.

Installing voice and fax boards onpage 41 .

IP address (adapter 1) _______________________Broadcast address __________________________Subnet mask ______________________________

Router _____________________________________Host name _________________________________TCP/IP domain name ______________________

Networking checklist

TCP/IP

IP address (adapter 2) _______________________Broadcast address ___________________________Subnet mask ________________________________

Router _____________________________________Host name _________________________________TCP/IP domain name ______________________

IP address (Mitel IP Switch) __________________

PS/2 _________________________________________Serial ________________________________________Other ________________________________________

COM port (serial integration) _________________COM port (remote maintenance) _____________IRQ (hardware interrupt) level _______________

Number of ports __________________Number of boards _________________

Hardware checklist

Board

Mouse and Ports

Type(s)___________________________________________________

ID No./IRQ level___________________________________________________

Slot___________________________________________________

Connecting After selecting a site for the computer and confirming that all of the


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peripheral devices components are available, connect the peripheral devices to the com-puter by using the following illustration. Connect the power cords intoa power strip or uninterruptible power supply (UPS). An internal or

external USB modem may be required for off-site remote mainte-nance of the voice messaging system.

CAUTION: Do not attach the system key at this time. You will attach thekey when installing the voice messaging software. See Installing thesystem key software on page 43 for more information.

Connections for a Dell computer

A Mouse

B Keyboard

C System key

D External modem (optional, connect to USB port)

E ComputerF Monitor


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CHAPTER 4: Setting up the voice


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CHAPTER 4: SETTING UP THE VOICE MESSAGING SERVER 31

gmessaging server

Voice messaging server setup overview.......................................................32

Enabling the USB ports.......... ....................................................................33

Installing Windows Server 2003 SP1........................................................... 34

Installing drivers and Windows components................................................. 37

Disabling Windows services for VPIM.......... ................................................ 40Installing voice and fax boards.......... ......................................................... 41

Installing the system key software.......... .................................................... 43

Installing voice messaging board drivers.......... ...........................................45

Voice messagingt

The steps below provide information on setting up and configuringthe hardware and security key software on a voice messaging system


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server setupoverview

the hardware and security key software on a voice messaging system.Follow these procedures if you are assembling a kit or if you have torebuild a VoiceMate.

1 Ensure that the USB ports on the server are enabled.See Enabling the USB ports on page 33 .

2 Install Windows Server 2003 SP1 using the System Recovery Mediacompact disc . The System Recovery Media compact disc is a compact disc con-taining the Windows Server 2003 SP1 operating system for yourvoice messaging server. Using the System Recovery Media com-

pact disc requires that you have a Voice Mail System Code, a codethat uniquely identifies your voice messaging system.

See Installing Windows Server 2003 SP1 on page 34 .

3 Install additional Windows components and drivers.See Installing drivers and Windows components on page 37.

4 Disable Windows services for VPIM.

Disable VPIM if you did not purchase the VPIM option with yourRepartee configuration. If you did purchase the VPIM option, youcan skip this step.

See Disabling Windows services for VPIM on page 40.

5 Install voice and fax boards. After installing the operating system and additional components,install any voice and fax boards.

See Installing voice and fax boards on page 41.

NOTE: If you are integrating the voice messaging system with a Mitel IP phone system, you do not need to install voice and faxboards. See, Appendix C, Setting up a server for a Mitel IP MiTAIintegration on page 243 for instructions.

6 Install the system key software.The system key software determines your voice messaging config-uration and features.

See Installing the system key software on page 43.

7 Install the voice and fax board drivers.See Installing voice messaging board drivers on page 45 .

Enabling the USBports

Repartee uses a USB system key to determine which features areenabled for your voice messaging system. For the system key to work


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ports enabled for your voice messaging system. For the system key to workcorrectly, the USB ports on the voice server must be enabled.If you are

installing a kit system, or

upgrading from a previous version of Repartee, or

migrating from a Repartee OS 2 or Repartee LX system and usingthe same server,

it is possible that the USB ports on your computer are disabled. If thisoccurs, you will need to enable them.

The steps to enable USB ports are different for different computermanufacturers. The following steps are appropriate for most Dell com-puters. If your computer manufacturer is different, consult the docu-mentation provided with your computer.

To enable USB ports

1 Reboot the computer.

2 Watch the monitor screen during the reboot process, and whenF2 = Setup appears on the screen, immediately press F2.

The Dell setup menu appears.

3 Scroll through the list of setup options and select IntegratedDevices (Legacy Select Options), then press ENTER.

A devices submenu appears.

4 Scroll through the list of devices and ensure that the USB Control-ler is set to On. If it is set to Off, select the USB Controllerdevice then press the space bar to set it to On.

5 Press ESC to return to the main setup menu.

6 Press ESC again.

If you made any setup changes, an options menu appears. Selectthe option to Save Changes and Exit, then press ENTER.

The computer then restarts.

Installing WindowsServer 2003 SP1

Before you install Windows Server 2003 SP1 on the voice messagingcomputer, and before you install Repartee for Windows, you must


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Server 2003 SP1 p , y p , yensure that you have a Repartee voice mail system code. This systemcode verifies the voice messaging configuration on that specific com-

puter. Each voice messaging server has its own unique system code.The system code is on a sticker affixed to the computer chassis.

If you need to reinstall Windows Server 2003 SP1 and cannot locate your voice mail system code, or if you have changed the motherboradin the computer, contact Technical Support. Technical Support canprovide you the code.

After obtaining the system code, install Windows Server 2003 SP1

Standard Edition.WARNING! If you are installing Windows Server 2003 SP1 on a kit sys-tem using a computer from another manufacturer, consult the manufacturer documentation for Windows Server 2003 SP1 installationinstructions.NOTES

Installation might take 60 minutes or longer to complete.

During the installation, you will be prompted to provide the 25-character product key. The product key appears on a sticker whichis affixed to the computer case. For tower units, the sticker is nor-mally located on the right side of the computer. For rack mountunits, the sticker is located on top of the computer.

To install Windows Server 2003 SP1 from the System Recovery Mediacompact disc

1 Start the computer, if it is not already running.

2 Configure the computer to boot first from the CD-ROM, thenfrom the hard disk. Refer to the documentation provided with thecomputer for instructions on how to boot from the CD-ROM.

3 Insert the Windows Server 2003 System Recovery Media compactdisc into the CD-ROM drive, then restart the computer.

4 When prompted to Press any key to boot from CD, press a keyon your keyboard. The following occurs:

The Windows Preinstallation Environment status bar appears.

NOTE: After the Windows Preinstallation Environment status barcloses, you might see a Windows XP startup screen.

The Factory Preinstallation screen appears.

5 After the Factory Preinstallation screen closes, you will beprompted to enter the voice mail system code.


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6 In the Voice Mail System Code dialog box, type the voice mail sys-tem code.

If you type the system code incorrectly, the OK button willstay disabled. You will not be allowed to proceed until you typethe system code correctly.

7 After correctly typing the system code, click OK.

8 On the Setup Options dialog box, select one of the following:

Format your hard drive and create a new partition for this

installation? Select this option to install Windows Server 2003on the default C drive.

Use an existing drive? Select this option if you have multiplepartitions on the hard disk, and your operating system mightnot be installed on the default C drive. If you select this option,from the Drive Letter list box select the drive where WindowsServer 2003 should be installed.

Optionally select the Format Drive check box to format thatdrive before installing the software. If you do not format thedrive, the installation overwrites any files currently on thedrive.

9 Do one of the following:

Click OK in the warning box to confirm your choices, or

Click Cancel to return to the Setup Options dialog box. After clicking OK, Windows Server 2003 SP1 installation begins.

10 Follow the on-screen instructions to install Windows Server 2003SP1. During the installation, take the following actions whereappropriate:


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appropriate:

Delete all existing partitions if any partitions exist on the localhard drive.

Select the option Format the partition using the NTFS file sys-tem when prompted for a file system. Do not select the(Quick) option.

Select Per Device or Per User when prompted for a LicenseMode.

Create an Administrative user and password. Some Repartee

tasks performed in Windows Server 2003 SP1, such as setting aschedule to automatically back up files or restore backup files,require the user to log on as with an Administrative account with Full Control permission and a password.

When installation is complete, the Manage Your Server windowappears. Select the Dont display this page at logon check box,then close the window.

Activating Windows Server 2003 SP1 After installing Windows Server 2003 SP1, you will be prompted toactivate it. You can activate the software using the Internet or byphone.WARNING! If the activation process is not completed, key features of theoperating system will stop working 30 days after initial system boot. Thevoice server will not function correctly. This can severely degrade systemperformance.

Installing driversand Windows

The following procedures describe installing the drivers and Windowscomponents necessary to properly run the voice messaging system.


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and Windowscomponents To install drivers for Dell OptiPlex GX60, GX270 and GX280 computers

If you are installing Windows Server 2003 SP1 on a Dell OptiPlex GX60,GX270 or GX280 computer, do the following procedure to install addi-tional device drivers required by these computer models.

If you are installing Windows Server 2003 SP1 on any other computermodel, skip this procedure and continue with the next procedure, Toinstall Windows components on page 38 .

1 Insert the Dell OptiPlex Drivers and Utilities compact disc intothe CD-ROM drive.

After a few moments, the ResourceCD installation program starts.

2 In the ResourceCD Installation dialog box, click OK.

The Dell ResourceCD installation wizard starts.

3 On the Welcome page, click Next.

The wizard installs the Dell ResourceCD application.4 After installation is complete, click Finish.

The Dell ResourceCD application will start automatically.


6 In the Search Criteria area, make the following selections:

In the Operating System list, select All.In the Topic list, select Drivers.

A list of the available drivers appears in the application window.

7 From the list of drivers, choose one of the following:

For an OptiPlex GX60 computer, under the heading Network Adapter Drivers, click Intel 10/100 LOM.

For an OptiPlex GX270 computer, under the heading ControllerDrivers, click Intel Chipset Software Installation Utility.

For an OptiPlex GX280 computer, under the heading ControllerDrivers, click Intel Chipset Software Installation Utility.

Follow the on-screen instructions to complete the componentinstallation.

NOTES

Depending on the component, the on-screen instructionsmight include different instructions for different versions of


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Windows. In all cases, follow the instructions for Windows XP.

Depending on the component, you might need to restart thecomputer. After the restart, from the taskbar click Start > AllPrograms > Dell Accessories > Dell ResourceCD to restart theResourceCD application.

8 For an OptiPlex GX60 or GX270 computer, the driver installation iscomplete. Skip to step 11 .

For an Optiplex GX280 computer, continue with the next step.

9 In the Dell ResourceCD application, under the heading VideoDrivers, click Intel 915G Graphics Controller.


10 Under the heading Network Adapter Drivers, click Broadcom570x Gigabit Integrated Controller.


11 Close the Dell ResourceCD application window.

To install Windows components

1 Click Start > Control Panel > Add or Remove programs.

2 In the Add or Remove Programs window, click Add/Remove Win-dows Components.

The Windows Components wizard starts.

3 In the Components list, click the check box next to Accessoriesand Utilities to select the entire component. You might have toclick the check box twice, first to remove it, then to add all sub-components.

4 In the Components list, select the Indexing Service check box.5 In the Components list, scroll to Application Server, then click

Details.

6 In the Subcomponents section of the Application Server list, scrolldown to Internet Information Services (IIS), then clickDetails.

7 In the Subcomponents of Internet Information Services (IIS) list,select the SMTP Service check box.

NOTE: When you select the SMTP Service check box several


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NOTE: When you select the SMTP Service check box, severalother services are selected automatically.

8 Click OK in the Internet Information Services (IIS) window, thenclick OK in the Application Server window.

9 In the Windows Components wizard, click Next.

The Windows Components wizard begins to make the configura-tion changes.

10 If prompted to insert the Windows 2003 compact disc, insert theSystem Recovery Media compact disc into the CD-ROM drive,then click OK.

The Windows Server 2003 installation program might start auto-matically. If it does, click Exit to exit the installation program.

The wizard then completes the configuration changes.

11 When the configuration is complete, click Finish to exit the wiz-ard.

12 Close the Add or Remove Programs window.

13 Remove the System Recovery Media compact disc from the CD-ROM drive.

Disabling Windowsservices for VPIM

If you did not purchase the VPIM option with your Repartee configu-ration, complete the following procedure to disable Windows servicesrequired by VPIM


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required by VPIM.

If your configuration includes the VPIM option, omit this procedure.

1 Click Start > Administrative Tools > Services.

The Services window appears.

2 Scroll through the list of services, and select Simple Mail TransferProtocol (SMTP).

3 Right-click Simple Mail Transfer Protocol (SMTP) then clickProperties.

The Simple Mail Transfer Protocol (SMTP) Properties windowappears.

4 On the General tab, click Stop. It might take a few moments forthe service to stop.

5 From the Startup Type list, select Disabled, then click OK.

6 Scroll through the list of services, right-click IIS Admin Service,then click Properties.

The IIS Admin Service Properties window appears.

7 On the General tab, click Stop. It might take a few moments forthe service to stop.

8 From the Startup Type list, select Disabled, then click OK.

9Close the Services window.

NOTE: If you upgrade your system to add VPIM capability, you must re-enable these services. See Upgrading with VPIM on page 197 .

Next stepsThis completes the Windows Server 2003 SP1 installation. Continue with the next section, Installing voice and fax boards on page 41 .

Installing voice andfax boards

Depending upon the installation type, you might need to install addi-tional hardware into the computer chassis.

If you are installing voice boards as part of a new system installa


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If you are installing voice boards as part of a new system installa-tion, and your installation uses voice and fax boards, complete the

procedures described below.If you are installing the voice messaging software to integrate witha Mitel IP phone system you will need to install a second networkadapter if one has not already been installed, then configure thevoice messaging system to work with the Mitel IP phone system.See Setting up a server for a Mitel IP MiTAI integration onpage 243 .

The following sections describe installing the voice boards. For spe-cific steps describing integrating the voice boards with your phonesystem, see the Integration Guide .

Dialogic voice board installation stepsThe following procedure describes installing Dialogic voice or faxboards into the computer chassis.

To install Dialogic voice or fax boards

1 Shut down Windows, turn off the computer, then disconnect thecomputer from the power source.

2 Attach an antistatic wrist strap.

3 Remove the computer cover and, if necessary, the expansion cage.

4 Set the switches and jumpers on the board. See Hardware set-tings and connections on page 217 .

5 Select an expansion slot for the board, then insert the boardsecurely into the selected slot. See Choosing slots for expansionboards on page 218 .

6 Attach the backplate to the computer chassis following the

instructions provided by the computer manufacturer.7 Repeat steps 4 through 5 for each additional board.

8 Replace the expansion cage, if necessary, and the computer cover.

9 For each newly installed board, connect the phone system lines tothe board.

10 Reconnect the power cord, then restart the computer.

11 After logging on, the Found New Hardware wizard may appear.Should this occur, do the following:

On the Welcome screen, select No, not this time when


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prompted to connect to Windows Update for software, thenclick Next.

Ensure that Install the software automatically (Recom-mended) is selected, then click Next.

When prompted to connect to the Internet to search for software, ensure that Yes, connect and search for the software onthe Internet is selected, then click Next.

On the screen indicating that the hardware could not be

installed, select Dont prompt me again to install this software, then click Finish.

NOTE: The software for the board will be installed later using theInstallation Checklist.

The Help and Support Center window may appear, prompting you to record your hardware profile. Click Cancel, then clickFinish.

Repeat these steps for each additional board.

NOTE: The Found New Hardware wizard will not appear on sub-sequent restarts unless you add more boards or move boards to adifferent slot.

Next stepsThis completes the voice boardand network adapter installation.

Continue with the next section, Installing the system key software on page 43 .

Installing thesystem key

f

Complete the procedures in this section to install the system key software on a new system or if you are upgrading from a previous version.The software system key identifies the supported features for your


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software voice messaging system. For example, the system key software for yourinstallation can identify how many voice ports and hospitality lan-guages are supported in addition to the type of integration such as dig-ital, analog or IP.

To install the system key software

1 If you have not already done so, log on to Windows as an Adminis-trator or as a user with administrative privileges.

2 Exit any Windows programs that might be running.3 If it is not already inserted into the CD-ROM drive, insert the Rep-

artee for Windows Installation compact disc.

4 An Information dialog box appears, prompting you to install theUSB system key drivers. If you have already attached the systemkey to the computer, remove the key, then click OK.

5 After a few moments, another Information dialog box appearsprompting you to attach the USB system key.

WARNING! Attach the system key to any USB port, but do not clickOK.

After attaching the USB key, the Found New Hardware wizardstarts.

6 In the Welcome to the Found New Hardware wizard dialog box,select No, not this time, then click Next.

7 Select Install the software automatically (Recommended), thenclick Next.

The wizard searches for available WIBU software drivers. Thisprocess might take several minutes.

8 In the list of available drivers, leave the default selectionunchanged, then click Next.

A Security Alert dialog box appears advising you that the selecteddriver software is not digitally signed.

9 Click Yes on the Security Alert dialog box to continue installingthe driver software.

10 When the installation is complete, click Finish.

11 In the Information dialog box that prompted you to attach theUSB system key, click OK.

After installing the USB system key drivers, a dialog box appearsd i i h li fil h b h


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advising you that a license file has not yet been chosen, prompt-ing you to choose a license file.

12 Click Yes.

13 In the Select License Key File window, browse to the location ofthe license file, select the file, then click Open.

NOTE: The license file, keydata.dat, is provided by Technical Sup-port. If you have lost or misplaced the license file, you must contactTechnical Support to obtain a copy of the file.

14 When the installation is complete, the Voice Mail Control Panel window appears.

Installing voicemessaging boardd i

If you are installing voice boards as part of a new system installation,complete the procedures in this section. If you are replacing or addingboards to an existing system, see Adding or replacing voice or faxb d 95


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drivers boards on page 95 . Voice board drivers should only be installed if the voice messaging sys-tem uses voice and fax boards. To connect your voice messaging sys-tem to a Mitel IP phone system, see Setting up a server for a Mitel IPMiTAI integration, on page 243.

Dialogic voice board driver installation steps After installing the voice boards, perform the procedures in the follow-ing order.

1 Install Dialogic SR 5.1.1.See To install Dialogic SR 5.1.1 on page 45 .

2 Install Dialogic SR 5.1.1 FP1 Service Update.See To install Dialogic SR 5.1.1 FP1 Service Update on page 46 .

3 Configure the Dialogic service.

See To configure the Dialogic service on page 47 .4 If your system includes speech recognition, configure the boards to

use this feature.See Configuring voice boards for speech recognition onpage 93 . If your system does not include speech recognition, dis-regard this procedure.

To install Dialogic SR 5.1.1

1 Insert the Repartee Installation compact disc into the CD-ROMdrive.

After a few moments the Voice Mail Control Panel starts automat-ically. If it does not, manually run Setup.exe from the root direc-tory on the CD-ROM drive.

2 On the Installation Checklist page, select the Install Intel DialogicSR 5.1.1 check box.

3 The Browse For Folder dialog box appears, where you can select orcreate the folder where the Dialogic software will be installed. Accept the default destination folder or specify a different folder,then click OK.

4 The Locate Media dialog box appears, prompting you to insert Voice & Fax Board Drivers Disc 1.

5 Remove the Repartee Installation compact disc and insert Voice &Fax Board Drivers Disc 1 into the CD ROM drive then click OK


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Fax Board Drivers Disc 1 into the CD-ROM drive, then click OK.

The Dialogic SR 5.1.1 software installs automatically. This process will take several minutes.

6 After installation is complete, a Confirm dialog box appears,prompting you to reboot the computer now or later. Click Yes torestart the computer immediately.

After logging back on, the Voice Mail Control Panel starts auto-matically.

NOTE: The Install Intel Dialogic SR 5.1.1 check box is nowselected and shaded indicating that this component is installed.

To install Dialogic SR 5.1.1 FP1 Service Update

1 On the Installation Checklist page of the Voice Mail Control Panel,select the Install Intel Dialogic SR 5.1.1 FP1 Service Updatecheck box.

The Locate Media dialog box appears, prompting you to insert Voice & Fax Board Drivers Disc 2.

2 Insert the compact disc into the CD-ROM drive, then click OK.

The System Release 5.1.1 FP1 Service Update installation wizardstarts.

3 On the Welcome screen, click Next.

4 On the License Agreement screen, click Yes.

5 On the Select Features screen, clear the Online Documentationcheck box, then click Next.

6 On the Start Copying Files screen, click Next.

The installation wizard then installs the Dialogic software. This

process might take several minutes. While the installation is inprogress the Setup Status screen displays the installation status.

After installation is complete, the InstallShield wizard Completescreen appears.

7 Remove Voice & Fax Board Drivers Disc 2.

8 Ensure that Yes, I want to restart my computer now is selected,then click Finish.

The computer restarts. After logging back on, the Voice Mail Con-trol Panel starts automatically


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trol Panel starts automatically.

NOTE: The Install Dialogic SR 5.1.1 FP1 Service Update checkbox is now selected and shaded, indicating that this component is

now installed.

After installing the Dialogic software, you must configure the Dialogicservice using the Dialogic Configuration Manager (DCM) utility. If thevoice and fax boards have already been installed, or if you have a VoiceMate, you can access the DCM by clicking Troubleshooting onthe Voice Mail Control Panel, clicking Intel Dialogic, then clickingConfiguration Utility (DCM).

To configure the Dialogic service

1 On the Installation Checklist page of the Voice Mail Control Panel,select the Configure voice boards via Dialogic ConfigurationManager (DCM) check box.

2 The Computer Name dialog box might appear, prompting you toselect a computer. If it does select Local, then click Connect.

The Dialogic Configuration Manager automatically detects thenew voice boards. This process might take several minutes.

3 A dialog box might appear advising you that the Dialogic SystemService (DSS) is running. If it does,

Click OK.On the Intel Dialogic Configuration Manager menu, click Ser-vice > Stop Service.

4 On the Intel Dialogic Configuration Manager menu, click Action > Auto Detect Devices.

This ensures that the DCM has correctly detected all installedboards.

5 Confirm that all installed boards are listed correctly in the Dia-logic Configuration Manager window.

If the boards listed in the Dialogic Configuration Manager win-dow do not match the boards installed in the computer, contactTechnical Support for assistance.

6 Configure the Dialogic service for each board, if necessary:

To configure D/42JCT-U or D/82JCT-U boards, do the proce-dure To configure the Dialogic service for D/42JCT-U and D/82JCT-U boards on page 48.


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p g

For all other boards, there is no need to configure the Dialogicservice. Close the Dialogic Configuration Manager window.

NOTE: If your system includes speech recognition, additional boardconfiguration is required. See Configuring voice boards for speech rec-ognition on page 93 for instructions.

To configure the Dialogic service for D/42JCT-U and D/82JCT-U boards

1 In the Dialogic Configuration Manager window, select the first D/42JCT-U or D/82JCT-U board.

2 From the menu bar select Action > Configure Device.

The Properties window for the selected board appears.

3 Click the Misc tab.

4 Scroll through the Parameter list and select the PBXSwitch param-

eter.The current setting for this parameter then appears in the Valuelist.

5 Select the appropriate switch value from the Value list, then clickApply.

6 Scroll through the Parameter list and select the FirmwareFile

parameter.The current setting for this parameter then appears in the Valuelist.

7 Select the appropriate value from the Value list as follows:

For D/42JCT-U boards, select D42UCSP.FWL. Select this whether or not you are using speech recognition.

For D/82JCT-U boards, select D82UCSP.FWL. Select this whether or not you are using speech recognition.

8 Click OK.

9 Repeat steps 1 through 8 for each additional D/42JCT-U or D/82JCT-U board.

10 On the Dialogic Configuration Manager menu, click File > Exit.

NOTE: If using D/82JCT-U PCI boards, see D82JCTUG.PDF in the DOC/ PDFFILES folder on the Board Drivers compact disc for additional pro- gramming instructions.

Next steps


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pInstall the voice messaging system on the server. See Installing thevoice messaging system software on page 51.


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CHAPTER 5: Installing the voicemessaging system


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CHAPTER 5: INSTALLING THE VOICE MESSAGING SYSTEM SOFTWARE 51

softwareSoftware installation overview.......... .......................................................... 52

About the Voice Mail Control Panel.......... ................................................... 53

Installing the voice messaging system software...........................................56

Running the Switch Selector.......................................................................58

Installing ASR/TTS.......... ..........................................................................59

Restarting the computer............................................................................. 61

Installing the Administration console and Status Monitor.............................. 62

Softwareinstallationoverview

If you are installing a kit rather than a VoiceMate, complete the follow-ing steps to install the voice messaging software on the server. If youare setting up a VoiceMate, the voice messaging system software hasalready been installed. You only need to configure the software. See


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Configuring the software on page 23 .

Installation steps1 Install the voice messaging software.

The voice messaging software installs the Voice Mail ControlPanel, the interface by which you set up and manage your voicemessaging system. See About the Voice Mail Control Panel on

page 53 .See Installing the voice messaging system software on page 56 for the instructions to install the voice messaging software.

2 Run the Switch Selector. After installing the voice messaging system, select the phone sys-tem. See Running the Switch Selector on page 58 .

3 Install ASR/TTS.If your installation uses automatic speech recognition (ASR) ortext-to-speech (TTS), install the required software. See Installing ASR/TTS on page 59 .

4 Install Mailbox Manager.If you will be using Mailbox Manager, install the required compo-nents, then configure the voice messaging server to use MailboxManager. See Installing Mailbox Manager on page 63.

5 Install the Administration console and Status Monitor.The Administration console and Status Monitor are used for man-aging and monitoring the voice messaging system. See Installingthe Administration console and Status Monitor on page 62 .

NOTE: Instructions for using the Administration console can be found in the System Management Help.


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MaintenanceThe Maintenance page displays information about the voice messag-ing server, including:

Installed voice board drivers


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Installed voice prompt languagesInstalled hospitality languages

Installed automatic speech recognition (ASR) languages

Installed text-to-speech (TTS) languages

Features enabled on the system key

The Maintenance page also allows you to modify or upgrade the Rep-

artee features after the initial system installation. You can install addi-tional prompts or hospitality languages, and you can install additionalspeech recognition and text-to-speech languages.

UtilitiesThe Utilities page can be used to start various system utilities. Forexample, you can use the System Switch utility to change the phonesystem, or you can use the Web Server Manager to change the defaultMailbox Manager settings.

Troubleshooting The Troubleshooting page allows you to view current system configu-ration information to assist in troubleshooting.

This page also includes various links to additional resources, includ-ing:

Documentation

Relevant Windows system tools

Intel Dialogic system tools

Mitel IP Phone Configuration utility

Relevant third party web sites

Complete the procedures in the following sections to install the voicemessaging software on a new system or if you are upgrading from aprevious version. Do the procedures in the order listed on the VoiceMail Control Panel Checklist dialog box.

NOTE: The contents of the Voice Mail Control Panel Installation Check-list vary, depending on the installation type.

If you are setting up your voice messaging system to work withDialogic voice and fax boards, you will see the list of installed Dia-logic drivers only.


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If you are setting up your voice messaging system to work with aMitel IP phone system, a check box option for installing MitelMiAUDIO Server drivers appears.

If you need to install the Dialogic voice and fax boards, seeInstalling voice and fax boards, on page 41.

Installing the voicemessaging systemsoftware

When setting up a kit, install the voice messaging system softwareafter the server has been set up.

Install the voice messaging system software


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1 Insert the Repartee Installation compact disc into the CD-ROMdrive.

The Voice Mail Control Panel window appears. The check boxesfor the Dialogic driver software installation and the Dialogic Con-figuration Manager should be selected and grayed-out. If they arenot, see Installing voice messaging board drivers on page 45 forthe instructions.

WARNING! If you are performing a Mitel IP installation, the Dia-logic options will not appear. Instead, you will see a check boxoption to install the Mitel MiAUDIO Server drivers. These driversmust be installed before you can install the voice messaging soft-ware. See Installing the Mitel MiAUDIO Server drivers onpage 247 .

2 On the Repartee for Windows Voice Mail Control Panel Checklistpage, select the Install voice mail server check box.

The Repartee for Windows Installation wizard starts.

3 On the Welcome to the Repartee for Windows Installation wizardscreen, click Next.

4 On the Readme Information screen, review the information pro-vided, then click Next.

5 On the Feature Selection screen, accept the default feature selec-tions, then click Next.

If you are not installing Mailbox Manager, clear the Web Serverand Mailbox Manager installation options.

If you select a wrong option, click Reset to set the installationoptions back to the default.

If you want to change the client application installation loca-tion, click Browse and specify the new location.

NOTE: Click Disk Cost to view the total hard disk space, theavailable hard disk space, how much disk space the selected appli-cations will use and the total disk space after the applications havebeen installed.

6 On the Language Selection screen,

Select a language you want to add, and then click Add. The lan-guage moves from the Available languages field to theSelected languages field. Repeat this step for each language you want to add. If you add a language in error, select it in the


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Selected languages field, and then click Remove.The Number of languages allowed field at the bottom of thelist displays how many languages you can choose. The Num-ber of languages selected field keeps track of the number oflanguages you have selected.

From the System default language list, select the default lan-guage that the system uses.

7 Click Next after making your language selections.

8 On the Hospitality Language Selection screen,

Select a hospitality language you want to add, and then clickAdd. The language moves from the Available languages fieldto the Selected languages field. Repeat this step for each lan-guage you want to add. If you add a language in error, select it

in the Selected languages field, and then click Remove.The Number of languages allowed field at the bottom of thelist displays how many languages you can choose. The Num-ber of languages selected field keeps track of the number oflanguages you have selected.

From the System default language list, select the default lan-guage the system uses. This list only displays the languagesadded to the Selected languages field.

9 Click Next after selecting your hospitality languages.

10 On the Ready to Install the Application screen, review the installa-tion selections you have made, then click Next.

The Updating System screen displays the installation progress.

11 When the installation is complete, a screen indicating that Repar-tee has been successfully installed appears.

12 Click Finish to exit the wizard.

The Install Voice Mail Server check box is now selected andshaded, indicating that the voice messaging software is nowinstalled.

Running the SwitchSelector

In order for the voice messaging system to work correctly with yourphone system, you must specify the phone system manufacturer andmodel.

At any time you can access the Voice Mail Control Panel to change thephone system On the Voice Mail Control Panel click Utilities click


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phone system. On the Voice Mail Control Panel, click Utilities, clickSwitch Selector, then click Run Utility to change the phone system.

To select the phone system

1 On the Repartee for Windows Voice Mail Control Panel Checklistpage, select the Run Switch Selector check box.

2 In the Switch Selector window, from the Manufacturer list select

the phone system manufacturer. You can only select Mitel as themanufacturer if this is a Mitel IP phone system installation.

3 From the Model list select the phone system model, and if appli-cable, the integration type.

If your system includes the PMS feature, continue with the nextstep. If your system does not include PMS, skip to step 8 .

4 Click PMS.5 In the PMS Integration dialog box, click Browse.

6 In the Select PMS Integration File window, select the appropriatePMS integration file, then click Open.

7 If necessary, make any required changes to the settings in theComm Settings area, click Update Comm, then click Save.

8 In the Switch Selector window, click Save.NOTE: You must restart the computer before you can start the voicemessaging software.


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7 Click Next after making your selections.

8 On the Text-to-Speech screen, select the Text-to-Speech checkbox, then select the text-to-speech languages you want to install.

For each language, select the language in the Available Languageslist, then click the > button.


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9 After making your selections, click Next.

10 On the Ready to Install the Application screen, click Next.

11 The installation wizard then installs the speech pack software andlanguages.

12 During the installation process you will be prompted to insert the

Speech Pack Language compact disc for each language youselected. Insert the required compact disc when prompted, thenclick OK.

When the installation is complete, a screen indicating that theSpeech Pack has been successfully installed appears.

13 Click Finish to exit the wizard.

Restarting thecomputer

After installing all the Voice Mail Control Panel components, you mustrestart the computer before you can start the voice messaging software. After the computer restarts, and you have installed software forMailbox Manager, you might be prompted to install Java RuntimeEnvironment 5.0 updates. Install the updates if prompted.


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Next stepsIf you are installing the voice messaging software on a new system thatincludes pcAnywhere, continue with Installing pcAnywhere onpage 127.

If you are not using pcAnywhere, continue with Setting up the phonesystem integration on page 71.

Installing the Administrationconsole and Status

Repartee includes two applications for system management and mon-itoring:

Administration console The Administration console is the manage-ment interface for the voice messaging system.

S M i h S i ll i h


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Monitor Status Monitor The Status Monitor allows you to monitor the currentstatus and activity of the voice ports.Both of these are Windows client applications and can be installed onany Windows 2000/XP/2003 computer. Both applications communi-cate with the voice messaging application via a TCP/IP network con-nection. For information on using the Administration console andStatus Monitor, see the Help for each.

To install the Administration console and the Status Monitor on aremote workstation

1 Exit any Windows programs that might be running.

2 Insert the Repartee Installation compact disc into the CD-ROMdrive of the remote computer.

After a few moments the Voice Mail Control Panel starts automat-ically. If it does not, manually run Setup.exe from the root direc-tory on the CD-ROM drive.

3 On the Installation Type dialog box, choose Client only.


5 On the Readme page, click Next.

6 On the Clients Destination Folder page, accept the default instal-lation path. Or, click Browse to install the software to a newlocation.

7 On the Ready to Install Application page, click Next.

A status dialog box reports the installation progress.

8 On the Installation Complete page, click Finish.

The Voice Mail Control Panel appears. You must restart the clientcomputer before voice mail can be started.

CHAPTER 6: Installing MailboxManager


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CHAPTER 6: INSTALLING MAILBOX MANAGER 63

Mailbox Manager overview.......... ............................................................... 64

Installing Java Runtime Environment 5.0.......... ...........................................65

Installing Apache Tomcat Web Server.......................................................... 66

Running Web Server Manager.....................................................................67

Adding Mailbox Manager to a list of trusted sites.......... ...............................69


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Installing JavaRuntimeEnvironment 5.0

In order to run Mailbox Manager, the Java Runtime Environment 5.0must be installed on the voice messaging server and on each clientcomputer. Java Runtime Environment 5.0 is required in order to usethe Voice Field Recorder in Mailbox Manager.

NOTE: Java Runtime Environment 5.0 must be installed manually oneach client computer You cannot use the Repartee installation compact


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each client computer. You cannot use the Repartee installation compactdisc to install it on the client computers.

To install Java Runtime Environment 5.0

1 On the Repartee for Windows Voice Mail Control Panel Checklistpage, select the Install Java Runtime Environment 5.0 checkbox.

Installation begins automatically.

2 On the License Agreement page, select to accept the terms of thelicense agreement, then click Next.

3 Select Typical for the installation type, then click Next.

A dialog box displays the current installation status.

4 On the Installation Complete dialog box, click Finish to closethe installation dialog box.

5 When prompted to restart your computer, click No.

After installing Java Runtime Environment 5.0, you might beprompted to install any updates. Do not install updates until you havefirst installed all of the software on the Voice Mail Control PanelChecklist page.

Installing Apache Tomcat Web Server

After installing Java, install Apache Tomcat Web Server 5.5, which isrequired by Mailbox Manager. For Tomcat Web server to operate prop-erly, the IIS Admin Service and SMTP Services must be stopped anddisabled. See Disabling Windows services for VPIM on page 40 forthe instructions on how to do this.


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To install Apache Tomcat Web Server

1 On the Repartee for Windows Voice Mail Control Panel Check listpage, select the Install Apache Tomcat Web server check box.

Installation begins automatically.

2 On the Welcome to the Apache Tomcat Setup wizard dialog box,

click Next.3 Click I Agree to accept the license agreement.

4 On the Choose Components dialog box, accept the defaultinstallation options, or select or clear options as needed, thenclick Next.

5 Accept the default installation folder, or click Browse to install

Apache Tomcat into a different folder, then click Next.6 On the Configuration dialog box, accept 8080 as the default

HTTP/1.1 Connector Port, then type a User Name and Pass- word. Click Next.

NOTE: You will configure the HTTP and HTTPS ports for Mailbox Manager when you run the Web Server Manager component.

7 On the Java Virtual Machine dialog box, verify that the path to theJava installation is correct, then click Install.

If this is not the correct path, browse to and select the folder inthat Java has been installed in.

A status bar displays the current installation status.

8 On the Completing the Apache Tomcat Setup wizard dialog box,clear the Run Apache Tomcat and Show Readme check boxes,

then click Finish.

Running WebServer Manager

Mailbox Manager requires you to set the HTTP and HTTPS ports, gen-erate a Secure Sockets Layer (SSL) certificate and start the Web Serverservice using the Web Server Manager.

The Web Server Manager generates an SSL certificate for each clientcomputer using Mailbox Manager to access user mailbox settings.Once the Web Server Manager utility is installed, or if your system is a


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g y , y y VoiceMate, click Utilities on the Voice Mail Control Panel, then clickWeb Server Manager to access the utility and make any changes.

To configure Web services using the Web Server Manager

1 On the Repartee for Windows Voice Mail Control Panel Checklistpage, select the Run Web Server Manager check box.

The Web Server Manager dialog box appears.

2 Assign the HTTP and HTTPS ports.

In the Port Numbers section, click Change to open the PortNumbers dialog box.

In the HTTP Port field, type the port number used for HTTPconnections. If you are not sure of the port, Windows uses 80 asthe default port.

In the HTTPS Port field, t

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MyMail@Net 560 Installation Guide