MyFloridaMarketPlace

Vendor Performance Tracking Overview:Vendor Interface

February 23, 2006

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Agenda

Welcome / Introduction

Vendor Performance Tracking (VPT) Overview

VPT - Vendor User Interface

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Vendor Performance Tracking (VPT)

Monitoring application for rating vendor performance on a per transaction level

A VPT Survey will be generated after an Invoice Reconciliation status is updated to ‘Paid’

VPT Surveys will be generated for the following transactions: All State Term Contracts (STC) All State Purchasing Agreements (SPA) All Agency Term Contracts All Other transactions equal to or above $2,500 (including

governmental entities)

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VPT Email Notifications

Email notification will be sent to the Requestor or MA Contact associated with the transactions Purchase Orders - user listed in the ‘On Behalf Of’ field Master Agreements - user listed in the ‘Contact’ field

Contains link directing Requestor or MA Contact to go to VPT

to complete survey

Receive one email per day for all “new” pending surveys

Sample email notification screenshot

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Sample Email Notification

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VPT Surveys – Buyers Surveys pre-populated with transaction-specific information

Vendor rated across four categories with scoring range from 1 (Fails to Meet Most Requirements) to 5 (Exceeds Most Requirements): Performance to Specifications – e.g. compliance to contract specs Delivery – e.g. on-time delivery Invoicing – e.g. accurate billing Customer Service – e.g. prompt/courteous customer service

Comments may be entered for a survey If entered, vendors may view comments relating to their ratings

Completion of VPT survey is optional

Vendors’ performance tracked and displayed in Ariba Buyer Vendor Location Chooser – Ratings (screenshot)

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Ariba Buyer – Vendor Location Chooser

A new column has been added to display the overall vendor rating by location. Ratings can also be used as a search criteria. Users may view the overall rating for each category by clicking the rating score.

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Ariba Buyer - Review Details for Overall Rating

The vendor location overall rating for each category is displayed. The number of completed surveys and potential surveys are also captured in Buyer.

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VPT Surveys – Additional Information Vendors can access VPT to view survey responses for their company only

Monthly listing of vendors and their performance scores will be provided Scores across the four categories Requestor and MA Contact names and comments will not be provided

to the general public

Survey scores will be discarded after 5 years (consistent with record retention requirements)

Current DMS State Term Contract survey tool (Survey Monkey) will continue to be available for non-MyFloridaMarketPlace requestors to provide vendor performance feedback

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Agenda

Welcome / Introduction

Vendor Performance Tracking (VPT) Overview

VPT - Vendor User Interface

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Statewide Vendor Portal - MyFloridaMarketPlace

Vendors will access their VPT ratings via the Vendor Registration System / Billing & Collection System login page. Vendors can only view ratings on transactions completed in MyFloridaMarketPlace.

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Vendor FEIN Rating Summary

After clicking the ‘View My Vendor Performance Ratings’ link the user is directed to the Vendor FEIN Rating Summary. The overall rating for the vendor is listed in the top section of the screen. The rating summary for each registered location will be listed below.

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Vendor Location Rating Summary

The Vendor Location Rating Summary section lists high level information for the selected location. The Vendor Location Rating Detail section below lists rating information at the transaction level. Comments entered by the Requester/MA Contact are viewable by the vendor.

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View Comments

The comments entered for the vendor transaction rating by the Requester/MA Contact displays in a new browser window.