myBucknell:Inside & Out

Lisa Veloz (lveloz@bucknell.edu)

Information Services & Resources (ISR)

Bucknell University

http://www.bucknell.edu/isr

Bucknell University Bucknell University, located in Lewisburg, PA, is a highly

selective, private, nonsectarian, co-educational university founded in 1846.

450-acre campus includes more than 100 facilities Approximately 3500 students, 300 faculty and 700 staff

members

http://www.bucknell.edu/isr

Brief History of Portal

During the summer of 2004, the redesign of Bucknell’s web presence led to the introduction of the myBucknell portal .

Goal was to make website externally focused. Community members gained access to a website created especially

for them based on their role(s) at the university. Student, faculty, and staff – August, 2004 Alumni and parent – January, 2005 Incoming student – May, 2005

Over the last two years, ISR has worked with the campus community to enhance myBucknell with the goal of providing the Bucknell community with a tool that meets their needs.

http://www.bucknell.edu/isr

Technical Specifications

Software: Luminis Platform III.3.3 Operating System: Solaris 9 Database: Oracle 9.2.0.7 Platform Server: SunFire V480, 4xUltrSparc III

1.05 GHz CPUs, 12 GB RAM, 144 GB disk space Database Server: SunFire V480, 2xUltrSparc III 1.05

GHz CPUs, 4 GB RAM, 144 GB disk space Parallel deployment is planned for December, 2006

http://www.bucknell.edu/isr

Views of myBucknell

7 main roles Incoming Students Incoming Parents Students Alumni Parent Faculty Staff

Specialty roles First Year Student Reunion year Pending Graduate Early Decision Alumni/Parent Volunteer myLibrary Young Alumni

http://www.bucknell.edu/isr

Cradle to Grave approach with students myBucknell is designed to meet students’ needs at the

various phases of their Bucknell career. Beginning with matriculation and continuing through their

lifelong role as alumni, Bucknellians have access to this information-rich tool.

During each stage of their Bucknell experience, the student receives access to information tailored to their current status, along with helpful tools such as community building groups that engage them in the Bucknell community.

http://www.bucknell.edu/isr

Incoming Students

Incoming students receive access to myBucknell 4-6 months before arriving on campus.

Over 99% of the incoming classes use myBucknell to access: Bucknell email Critical information they need as an incoming student

“Welcome from the Dean” Student Health info What to bring and not bring to campus Athletic team tryout information

My Due Dates channel that provides them with important dates and deadlines throughout the summer months.

Students complete housing surveys, learn their room assignments, take placement tests and register for classes.

http://www.bucknell.edu/isr

Students myBucknell is quickly becoming the primary means by

which students access information on campus. Students have single sign in access to: Blackboard, WebMail, Library System, E-recruiting, BannerWeb,

and other systems through myBucknell Student organizations and employers use the Groups tool as a

community tool and resource. Interactive – use for elections, getting involved, completing forms

and registrations

http://www.bucknell.edu/isr

Graduating Seniors

myBucknell is used to deliver time appropriate content to graduating seniors.

Members of last year’s graduating class received a “Class of 2006” tab in myBucknell. Commencement Preparing for life after Bucknell Career planning tools Information about becoming a Bucknell Alum

http://www.bucknell.edu/isr

Alumni

The alumni view of myBucknell provides alumni with the opportunity to stay connected with Bucknell as well as with their classmates.

Alumni can: Stay current on Bucknell news and events Connect with classmates and friends Set up life-long email forwarding Access a career tab that provides valuable career services from

the Alumni Career Services office

http://www.bucknell.edu/isr

Faculty and Staff

This view serves as both a tool and an information resource for faculty and staff on campus.

Channels include Single sign on to BannerWeb BannerINB Human Resources Information Technology case updates myLibrary and Registrar information (faculty only)

http://www.bucknell.edu/isr

Parents/Incoming Parents

The class of 2010 parents received accounts in June. This was the first year for this view.

The Incoming Parent view provided FERPA information Due date information College Transition information Orientation Evaluation

Parent view provides Mix of alumni and student role FERPA/College Transition Gifts from Home Break information (shuttles, storage)

http://www.bucknell.edu/isr

myLibrary

myLibrary was created to take the place of the myCourses tab on the faculty and student views.

The goal was to provide library (ISR) content that went beyond the generic ISR web page.

Channels include Single sign on to Library account myLibrarian and myDatabase channel customized for their

department(s) or major(s) Access to services that will likely interest them

Scholarly communication – faculty Creating bibliographies - students

http://www.bucknell.edu/isr

Reunion

ContactInfo

ContactInfo

http://www.bucknell.edu/isr

Banner Integration

http://www.bucknell.edu/isr

iPerson object

http://www.bucknell.edu/isr

Partnerships Partnerships between ISR and other departments have

made an impact. Development and Alumni Relations and ISR

have collaborated to develop the alumni view.

Housing and Residential Life jumpedinto the portal early in its development and began using the myBucknell Groups tool as an online community for their Resident Assistants (RAs). They are also involved in the Incoming Student and Student portals.

http://www.bucknell.edu/isr

Partnerships cont’d

The Registrar’s office has used myBucknell to simplify common tasks for students and faculty. Quick channels for submitting and reviewing semester grades makes everyone’s life easier.

Dean of Students staff take a role in providing content for incoming students to engage them in the community before they arrive on campus.

http://www.bucknell.edu/isr

Outreach to Incoming Students

myBucknell brochure mailed with main registration packet

Integrated with almost every communication/mailing sent from departments First Year Student Newsletter Instructions from Housing, Registrar and others

Table at Admissions Open House for Admitted Students

http://www.bucknell.edu/isr

Outreach to Students March myBucknell Madness campaign

Goals Increase awareness Use students to get the word to parents Learn about what types of things students would like to see in myBucknell

Events & Materials New channel released each day of the month Promotion table in Library and cafeteria Table tents, posters, flyers around campus Radio spot on campus radio (text, clip) Get in the Game use myBucknell basketballs Quick Reference Guide distribution

Contests Login to win – 10 Flash drives given to random users throughout month Parent/Student Contest – Prizes for random parent and student both logging

in during the month – spring break Suggest a channel contest – Best channel suggestion wins prize

Ongoing - Integrated into a wide variety of campus offices

http://www.bucknell.edu/isr

Outreach to AlumniKey Phrases:

myBucknell… a click away from campus Connect with classmates

Mailers Targeted mailers including passwords sent to them at key times (reunion) Articles in Alumni newsletter References to services accessible through myBucknell

Homecoming Football Game myBucknell table Get in the Game use myBucknell footballs Prizes – enter code when they go home Partner with Development and Alumni Relations

Reunion myBucknell tables at Registration and Family Fun Fest Scan ids, give away prizes Partner with Development and Alumni Relations

Work with Alumni Board Use of group tool Conversations on engaging alumni Open communication about the features they want

http://www.bucknell.edu/isr

Outreach to ParentsKey Phrases:

myBucknell… a click away from campus Stay informed on about what is happening on campus

Through other communication Targeted mailers including passwords sent to them at key times Articles in Parent newsletter References to services accessible through myBucknell

Homecoming Football Game myBucknell table Get in the Game use myBucknell footballs Prizes – enter code when they go home Partner with Development and Alumni Relations

Parents weekend Table at Saturday theme dinner Prizes – enter code when they go home

Work with Parents Board Work closely with Communication subcommittee Talk at meetings Use of group tool Partner with Development and Alumni Relations staff

http://www.bucknell.edu/isr

Content Lessons Learned…

Lots of conversations Combined content channels – mylnformation Reduce the clutter Need for someone to manage content Integrate with CMS - continue to expand Dynamic content whenever possible

http://www.bucknell.edu/isr

Questions?

Take a closer look

Lisa Veloz

ISR- Bucknell University

lveloz@bucknell.edu

570-577-1796