1. Access to VMC’s MyStayWell Platform:

a. Website: http://www.vmcwellness.com

b. If you do not yet have access, fill out the required information to create an account.

c. Be sure to download the My StayWell app on your mobile device through Google

Play or Apple App Store.

d. Please reach out to the HelpLine at 1-800-926-5455 if you need assistance with

registration.

My StayWell User Guide

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2. Completing the Health Assessment

a. Once you have your account set up, you’ll first be prompted to complete your health

assessment as you log in, which will take 8 to10 minutes.

b. Please note that if you do not know your biometric screening information, select “I

don’t know.” You will have a chance to manually fill in at another time under “Vitals” on

the dashboard. If you participated in an onsite biometric screening, or you submit via

the health care provider form, your data will be automatically added to your profile.

c. Review your health assessment recommendations to guide your health interventions

this year and best utilize the resources within the My StayWell platform.

d. You can always go back to view your

Health Assessment results and

recommendations by clicking under

your profile in the top righthand corner

of the homepage.

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SWITCHING TEAMS: If you want to join a team or switch teams

later in the year, you can click the arrows icon at the top right of

the toolbar on the dashboard, and you’ll see a new team option.

This will direct you to the team selection page shown above.

From there you can select a new team.

Please note, if you switch teams during the year, you’ll be required to retake any sessions you completed on your first team.

1) Join a Team: Click JOIN and then you can select an available team

2) Auto Team: Can't find a team in your workplace? Click AUTO and we will build one for

you!

3) Team of One: Click SOLO to do the program on your own. Start a team of one today!

After reading your health assessment results and recommendations, you will be asked to

join a team. Select an option:

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3. Selecting a Team

LEAVING A TEAM: If you want to leave a team, go to “Edit

Profile” under your account settings icon and select “Leave Team” to remove yourself from any of your current teams.

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4. Home Dashboard

a. The dashboard houses general information about your current session, teammates,

program progress, and achievements. When in doubt, head to your dashboard!

b. Scroll through the banner for reminders and upcoming events.

c. Utilize the chat function in the bottom right-hand corner to connect with the StayWell

Customer Success team.

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Icon Navigation

SYNC DEVICES: Already use a fitness

tracker or an app? Great! Here you

can sync all your wearable devices

directly with the platform. The platform

integrates with all major wearable

devices and apps, including Apple

Watch, Fitbit, Strava, and

MyFitnessPal.

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CHAT: Chat in real time or leave a

message for your Wellness

Ambassador or other team members.

NOTIFICATIONS: Here you receive

notifications and updates, such as when you

or a team member achieves a goal or hits a

healthy milestone.

LEVELS & TEAMS: Switch to another level,

create a new team, or switch between your

existing teams.

HELP & TOURS: Help is never more than a

click away! Here you can see FAQs, guided

tours of platform functionality, and your

Getting Started To-Do List.

YOUR ACCOUNT: Access your HA results,

edit your profile, or leave an existing team by

clicking on your account page.

5. Incentives

a. To see what activities and goals yield incentives as

well as your progress, click the orange trophy on the

left-hand side of the dashboard.

b. Click into each incentive to read a description and

understand the requirements.

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Incentive Forms & Attachments: In some

instances, you will need to upload an

attachment before you can receive credit for

an incentive. To upload an attachment, click

into the specific incentive, and you will see a

field for where you can click or drag a file to

upload. For example, Preventive Screening

incentives require an upload of an image or

screenshot to prove that the screening was

completed.

Note: Self-report activities pertaining to the

MyHealth Clinic and Lifestyle Medicine

serviced programs (Healthy Foundations,

Lifestyle 365, and Diabetes Program /

Diabetes Prevention) are subject to a

monthly audit, at a minimum. Please be

aware that points will be removed if the clinic

is unable to validate your completion of the

activity or program.

Click or drag a file over to upload

SEND

a. Monthly sessions include content on a

wellness topic, as well as a quiz or game

to test your new knowledge. Session

material provides information to help you

on your journey to better health.

b. Every month, another session is unlocked,

allowing you to access the session

material, game or quiz, and goal tracking.

6. Sessions

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c. Earn 5 points toward Incentives for each

completed session, with a max of 30

points earned. Completion criteria

includes acknowledging you’ve reviewed

the material, completing the game or quiz,

and tracking progress in the monthly goal

calendar.

d. Access all available Session and E-

Learning material under the Resources tab

by selecting Curriculum.

6. Challenges

a. Challenge yourself and compete with the rest

of Valley to see who tops the leaderboard.

b. Manually input your daily steps, strength

training minutes, sleep, core strength

and flexibility training, meditation, and

fruit and vegetable servings on the

calendar. You can also sync your

personal activity tracker to the mobile

app to input your daily steps.

c. Utilize your weekly stats to track your

progress and celebrate success!

Challenge incentive points will

automatically be added to your profile

once the challenge is completed.

d. Not sure where to start with challenges?

Check out the leaderboard to see who

or which teams are doing well. Request

to join their team for ongoing motivation

or support, or challenge your own team

to keep up with them!

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Virtual Coaching User Experience Guide

Step 1: From the dashboard, the participant can select the Coach option by clicking on the

coach photo.

Web Portal View Mobile App View

Step 2: Participants will have two options: Messaging or Virtual Coach Visit

Web Portal View Mobile App View

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Step 3: After selecting Virtual Coach Visit, the participant will choose their health coach. All

available coaches for virtual chat will be displayed. The coach's name and bio will be shown to

the user.

Web Portal View Mobile App View

Step 4: Once the Coach is selected, the participant will be prompted to select a date and time

for the call. Note: The time displayed is adjusted to reflect the participant's time zone.

Web Portal View Mobile App View

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Step 5: The participant will be prompted to register (this will be done through Calendly). To

register for the appointment, the participant will enter their name, email address, & telephone

number. A confirmation message notifies the participant that they’ve successfully booked a

virtual coach visit, and they will be offered an option to add the meeting to their outlook, g-mail,

or other calendar.

Web Portal View Mobile App View

Step 6: Participants will also receive a confirmation email with the time and a description of the

coaching session. This email will come directly from Calendly to the participant to the email

address they used to register. If the user needs to reschedule or cancel their virtual session,

they can do so by clicking on the corresponding button.

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Step 7: The coach will send a follow-up email to the user's email that contains the

Zoom information for their session (to comply with HIPAA).

Step 8: The coach will send reminder emails to the participant 24 hours (and 15 minutes) prior

to their scheduled call.

Cancelling a Session:

If a participant selects "cancel session,” they will see an overview of their currently scheduled

session. The user can provide a reason for cancelling the session by typing a description in the

text box. To finalize their cancellation, a user must select the "Cancel Event" button.

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