Mohamed Mahmoud Mohamed Mahmoud SalamaSalamaSales executiveSales executive

&&Freelance TranslatorFreelance Translator

Presentation Agenda Details : Presentation Agenda Details : Personal Data . Educational Background. Professional Work Experience Background Current Work

Personal Data• Name: Mohamed Mahmoud Abdelhamid Salama• Address: 4 Elwarsha St., Banha, Qalyubia Governorate

13512, Egypt• Mobile: +201007242247• E-mail: Salama_14@Hotmail.com• LinkedIn: https://eg.linkedin.com/in/mohamedsalama14• Facebook: https://www.facebook.com/MohamedSalamaa• Date of Birth: July 27th 1989

- General secondary graduate with 96 % from Mostafa Kamel language School

(Thanwya Amaa)

Bachelor of Al-Alsun (Languages), English Major ,

2nd language German, AinShams University

(Sep 2007 to Oct 2012)2011 ICDL HOLDER

Educational Background

Professional Working Experience Background

Interviewing new employees in the media department in kelmetna magazine. Organizing events and interviewing public figures. Writing articles and making short videos. Marketing the web site to coup with the viewers target.

Marketing about the courses of School Of Counting Education at the AUC in malls.

Helping organizing funds events and Open Days.

2007- July 2011 TPA Media (Teen Stuff & Kelmetna Magazines)

Media Co-ordinator Assistant, Head of media Web department

July 2011- Nov 2011 The American University In Cairo (AUC)

Marketer, Assistant in the market division

Translation from English to Arabic and vice versa Assists in the preparation of patent evaluation reports by

collecting, analysing, and summarizing information. Keeps records and maintains a database of documents as they

are translated

2012- Present Certified Translation Center in Cairo

and Ahraam Translation Center in AUEEnglish/ Arabic Freelance translator

Dealing & handling USA and Canadian customers according to their needs.

Provided customers with desired information in a timely manner.Using AS400 Operation System in User maintenance of Agent

Locations.Responsible for all cash transactions.Order Supplies and Checks for the stores dealing with WU money

transfersHandle and solve customer's complainsHandling customers’ calls following agreed processes to guarantee

consistency and meeting of global requirements and standards.Obtains client information by answering telephone calls; interviewing

clients and verifying information.Inform clients by explaining procedures; answering questions; providing

information.Maintain communication equipment by reporting problems.

Sep 2014- Feb 2016 Western Union (USA & Canada account) – Teleperformance EG Agent Support/ Customer Service Representative

Feb 2016- PresentSales and Customer Executive / Free TranslatorAT: www.Torjoman.com

Operational Role:

- Execute sales plans to penetrate the local market of Translation services and capture significant market share.- Initiate interaction with prospective clients to generate sales leads via phone calls or emails.- Meet sales targets through quality, strategic sales leads, building and expanding client relationships; troubleshooting client concerns; and preparing sales presentations and supporting documentation.- Prepare and present professional corporate business proposals and executive presentations.Analyze requests and answer queries and prepare quotes

Customer Relationship Role:

- Establish and maintain current and potential customer relationships.- Ensure high quality customer satisfaction and retention.- Follow up on payments and money collection