My Rambling Views of the Telephone Industry By Bob Weiss

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My Rambling Views of the Telephone Industry By Bob Weiss Slide 2 YOU MIGHT STILL BE AN ILEC IF... My Rambling Views of the Telecommunications Industry By Bob Weiss Slide 3 3 INDUSTRY LIFE CYCLE LIFE CYCLE ANALYSIS OF THE TELEPHONE INDUSTRY 100 YEARS OLD, IS OLD GROWTHMATURITY DECLINE Slide 4 4 WHERE ARE WE NOW-2003 WE OFFER TRADITIONAL POTS, CLASS FEATURES, VOICE MAIL WE OFFER HIGHSPEED INTERNET, WEB DESIGN AND HOSTING, EMAIL SERVICES WE OFFER DIGITAL VIDEO, SD, PPV, PREMIUM CHANNELS, MUSIC Slide 5 5 2003 ACRONYMS CFW CWT SCR ACR CND Slide 6 6 REVENUE SOURCES IN 2003 LOCAL RATES (ACCESS LINES) USF ACCESS CHARGES I/C COMPENSATION Slide 7 7 WHERE ARE WE NOW? 2010 LANDLINES VOIP BROADBAND- 1MB, 3MB,5MB, 10MB DIGITAL VIDEO OVER ATM OR IP VIDEO - 180-200+ CHANNELS HIGH DEFINITION DVR Slide 8 8 2010 CONTINUED HIGH DEF DVR WIRELESS-NOW AGENTS, NOT OWNERS SERVICE, SERVICE,SERVICE Slide 9 9 ACRONYMS 2010 FTTH VOD OTTV NBP CAF Slide 10 10 REVENUES SOURCES 2010 AND FORWARD LOCAL RATES? ACCESS CHARGES? I/C COMPENSATION? BROADBAND SERVICES? USF OR CAF? Slide 11 11 FCC NBP GOALS GOAL 1: 100 MILLION HOMES SHOULD HAVE AFFORDABLE ACCESS TO 100MBS DOWNLOAD SPEEDS, AND 50MBS UPLOAD SPEEDS BY 2020. (50MBS DOWN AND 20 MBS UP BY 2015) Slide 12 12 FCC NBP GOAL 2: THE US SHOULD LEAD THE WORLD IN MOBILE INNOVATION, WITH THE FASTEST, MOST EXTENSIVE WIRELESS NETWORKS OF ANY NATION. Slide 13 13 FCC NBP GOAL3: EVERY AMERICAN SHOULD HAVE AFFORDABLE ACCESS TO ROBUST BROADBAND SERVICE, AND THE MEANS AND SKILLS TO SUBSCRIBE IF THEY SO CHOOSE. Slide 14 14 FCC NBP GOAL 4: EVERY COMMUNITY SHOULD HAVE AFFORDABLE ACCESS TO AT LEAST 1GBS BROADBAND SERVICE TO ANCHOR INSTITUTIONS SUCH AS SCHOOLS, HOSPITALS, AND GOVERNMENT BUILDINGS. Slide 15 15 FCC NBP GOAL 5: TO INSURE SAFETY OF ALL AMERICANS, EVERY FIRST RESPONDER SHOULD HAVE ACCESS TO A NAIONWIDE PUBLIC SAFETY NETWORK. Slide 16 16 FCC NBP GOAL 6: TO ENSURE THAT AMERICA LEADS THE CLEAN ENERGY ECONOMY, EVERY AMERICAN SHOULD BE ABLE TO USE BROADBAND TO TRACK AND MANAGE THEIR REAL-TIME ENERGY CONSUMPTION. Slide 17 17 THE FUTURE TECHNOLOGIES FIBER TO THE HOME FUTURE PROOF HIGHSPEED WIRELESS WI-FI WIMAX SATELLITE Slide 18 18 OPPORTUNITIES BE THE BROADBAND PROVIDER SMART GRID MANAGED SERVICES SECURITY SERVICES NICHE SERVICES Slide 19 SERVICE, SERVICE SERVICE Slide 20 20 PETER DRUCKER PETER DRUCKER 1910-2005 THERE IS ONLY ONE VALID DEFINITION OF BUSINESS PURPOSE: TO CREATE AND RETAIN A CUSTOMER. Slide 21 21 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TRUE CRM IS A WAY TO OPERATE WITH YOUR CUSTOMERS. THE CUSTOMER IS YOUR CENTRAL POINT, AND KNOWLEDGE ABOUT THAT CUSTOMER SHOULD BE IN YOUR DATA BANK Slide 22 22 ENHANCE THE CUSTOMER EXPERIENCE KEEP IN CONTACT WITH ALL OF YOUR CUSTOMERS. THIS COULD REQUIRE SEVERAL METHODS Slide 23 23 TRADITIONAL METHODS DIRECT MAIL NEWSPAPER ADS RADIO TV BILL STUFFERS NEWLETTERS Slide 24 24 NEW APPROACHES FULL COLOR BILLS EXCITING E-STATEMENT SITE EMAIL FACEBOOK TWITTER Slide 25 25 SELF SERVICE PROGRAMS (SPIT) ENABLE CUSTOMERS TO PLACE ORDERS, PAY BILLS, TROUBLE SHOOT BASIC PROBLEMS, COMMENT AND COMPLAIN THESE PROGRAMS NEED TO BE EASY TO USE Slide 26 26 ENHANCE THE CUSTOMER EXPERIENCE TECHNOLOGY CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, SERVICE, SERVICE Slide 27 27 THANK YOU