My Landlord: Reported Benefits

Since deploying My Landlord in Summer 2011 Amicus Horizon Housing Group has realised a variety of benefits, some unexpected:

Resident engagement: "Looking Local gives us true resident engagement. We've started a dialogue and that's where we want to be.”

Easy to use interface; intuitive to useNo capital investment, no running costs

Future proofed technology: "The added ROI on My Landlord is that it is future proofed, so we don't have to worry about taking it forward or supporting it, Looking Local does that.”

My Landlord: Headlines from the Frontline

Comprehensive solution: "My Landlord is an actual communications platform rather than an email that has to be managed.”

Happy customer service teams: “It is as much about the reporting capability as the customer experience."

Issue Tracking: "For the operative My Landlord is fantastic as not only does it have a picture, the detail and the tenant’s availability, but it allows us to see every single comment the reporter said and exactly what the operative said back; there is no confusion.”

High level of reporting aiding scrutiny: "My Landlord gives us a sense of maturity in terms of reporting to the board.”

My Landlord: Scrutiny Benefits

My Landlord: Savings & Insight

Encouraging channel shift Reducing the per transaction costAid to mobile workingQuick set up Vendor support

Research vs Service: “The annual subscription is cheaper than a research report and getting live data and real results leading to a better understanding of customer behaviour on a far deeper level.”