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Installation Guide V-Station

MV1610 20V-Station 20Blue 20LED 20Instal 20Guide

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Page 1: MV1610 20V-Station 20Blue 20LED 20Instal 20Guide

Installation Guide V-Station™

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Part No. 430-00198-01 V-Station Installation Guide

©Copyright 2007, Bioscrypt Inc. All rights reserved.

© 2007 Bioscrypt Inc. All rights reserved. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and de-compilation. No part of this product or related documentation may be reproduced in any form by any means without prior agreement and written permission from Bioscrypt Inc. TRADEMARKS V-Station™, V-Prox™, V-Pass FX™, V-Station™, V-Smart™, Ridge-Lock™, MV1210™, MV1510™ and MV1610™ are trademarks of Bioscrypt Inc. HID™ is a trademark of the HID Corporation. iCLASS™ is a trademark of the HID Corporation. Intel® and Pentium® are registered trademarks of Intel Corporation. Adobe®, Acrobat®, and Acrobat Reader® are registered trademarks of Adobe Systems Incorporated. Microsoft®, Windows®, Windows 2000®, Windows XP®, and Windows VistaTM are registered trade-marks of Microsoft Corporation in the United States and/or other countries. InstallShield® is a regis-tered trademark of the Macrovision Corporation. MIFARE® is a registered trademark of Philips Elec-tronics N.V. Gemplus® and GemProx® are registered trademarks of Gemalto N.V. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their re-spective holders or manufacturers. THE PRODUCT AND PUBLICATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE PUBLICATION. BIOSCRYPT MAY MAKE IMPROVE-MENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.

COPYRIGHT INFORMATION

COPYRIGHT INFORMATION

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TABLE OF CONTENTS

1. Introduction ........................................................................................................................................... 8

2. Connecting the Earth Ground ............................................................................................................... 9

3. About the V-Station Reader ................................................................................................................ 10

4. Installation ........................................................................................................................................... 11

5. Planning the Installation ...................................................................................................................... 12

6. Unpack All Items ................................................................................................................................. 13

6.1. Basic Component Installation ............................................................................................. 13

6.2. Choosing a Network Type .................................................................................................. 13

7. Component Installation ....................................................................................................................... 14

7.1. Basic Component Installation ............................................................................................. 14

7.2. Choosing a Network Type .................................................................................................. 15

7.2.1. RS-485 Network Basics ..................................................................................... 15

7.3. RS-485 Cable Specification ................................................................................................ 16

7.3.1. RS-485 Cable Lengths ....................................................................................... 16

7.3.2. RS-485 Network Topology ................................................................................. 16

7.4. Ethernet Networks .............................................................................................................. 17

8. Install Software ................................................................................................................................... 18

8.1. System Requirements ......................................................................................................... 18

8.2. Installing the Software ........................................................................................................ 18

8.3. Re-installing or Updating the Software .............................................................................. 19

8.4. Post-Installation Software Configuration ............................................................................ 19

8.5. USB Driver Installation ........................................................................................................ 21

9. Configure Ports ................................................................................................................................... 22

10. Connect Reader for Configuration .................................................................................................... 24

10.1. Initial Reader Setup ........................................................................................................... 24

10.2. Check USB Com Port ....................................................................................................... 27

10.3. Ethernet Setup Without a PC ............................................................................................ 32

11. Mounting ........................................................................................................................................... 33

11.1. Mounting Readers ............................................................................................................ 33

11.2. Wall Plates ........................................................................................................................ 34

11.3. Attaching the Reader to the Mounting Plate .................................................................... 36

12. Power Distribution and Reader Hookup ........................................................................................... 37

12.1. V-Station Power Sources ................................................................................................. 37

12.2. Selecting the Right Power Supply .................................................................................... 37

TABLE OF CONTENTS

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12.3. Wiegand Connections ...................................................................................................... 40

12.4. ESD Shield and Earth Ground Requirement .................................................................... 40

12.5. RS-485 .............................................................................................................................. 40

12.6. Network Operation Issues ................................................................................................ 41

13. System Start-Up Procedures ............................................................................................................ 42

13.1. System Start-Up Overview .............................................................................................. 42

13.2. Reader Configuration Check ........................................................................................... 42

13.3. RS-232 to RS-485 Converter Ground Fault Check ......................................................... 42

13.4. V-Station Reader Ground Fault Check ............................................................................ 43

Appendix A: Important V-Station Battery Information ............................................................................ 44

Appendix B: Secure Logon System......................................................................................................... 45

Appendix C: Bioscrypt Contact Information............................................................................................ 46

C.1. Technical Support Contact Information ............................................................................. 46

C.2. Bioscrypt Office Locations ................................................................................................. 46

TABLE OF CONTENTS

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LIST OF FIGURES

LIST OF FIGURES

Figure 1 - Ground Connection .................................................................................................................. 9

Figure 2 - EGND Terminal ......................................................................................................................... 9

Figure 3 - V-Station Reader .................................................................................................................... 10

Figure 4 - Example System Diagram ...................................................................................................... 14

Figure 5 - Network Topologies - Star and Daisy Chain Configurations ................................................. 17

Figure 6 - VeriAdmin Desktop Icon ......................................................................................................... 19

Figure 7 - VeriAdmin Welcome Message (New Installation) ................................................................... 20

Figure 8 - VeriAdmin Welcome Message (Update) ................................................................................. 20

Figure 9 - Install USB Driver ................................................................................................................... 21

Figure 10 - Network Setup Dialog Box.................................................................................................... 23

Figure 11 - Unit Parameters Dialog Box - Communication Tab ............................................................. 26

Figure 12 - Network Configuration Manager - COM Port Selected ....................................................... 26

Figure 13 - Network Configuration Manager - General Unit Settings .................................................... 26

Figure 14 - New Hardware Wizard - Screen 1 ........................................................................................ 27

Figure 15 - New Hardware Wizard - Screen 2 ........................................................................................ 27

Figure 16 - New Hardware Wizard - Screen 3 ........................................................................................ 28

Figure 17 - New Hardware Wizard - Screen 4 ........................................................................................ 28

Figure 18 - Device Manager ................................................................................................................... 29

Figure 19 - COM Port Driver Tab ............................................................................................................ 30

Figure 20 - Hardware Update Wizard ..................................................................................................... 30

Figure 21 - COM1 Properties .................................................................................................................. 31

Figure 22 - Mounting Height ................................................................................................................... 33

Figure 23 - V-Station Wall Plate Drawing ............................................................................................... 34

Figure 24 - V-Station Reader Pin-Out Diagram ...................................................................................... 35

Figure 25 - Mounting the Reader ............................................................................................................ 36

Figure 26 - Attaching the Aux Port Door ................................................................................................ 36

Figure 27 - Wiring Diagram for RS-232 to RS-485 Converter ................................................................ 40

Figure 28 - Create New Account Dialog Box ......................................................................................... 45

Figure 29 - VeriAdmin Login Dialog Box ................................................................................................ 45

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LIST OF TABLES

LIST OF TABLES

Table 1 - RS-485/RS-232 Communications Comparison ...................................................................... 15

Table 2 - Category 5 Cable Characteristics ........................................................................................... 16

Table 3 - Factory Default Communication Settings ............................................................................... 22

Table 4 - V-Station Power Requirements ............................................................................................... 36

Table 5 - V-Station Weidmuller Connections ......................................................................................... 37

Table 6 - V-Station Ethernet, RJ-45, and RJ-11 Connections ............................................................... 38

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LIST OF ACRONYMS

LIST OF ACRONYMS These acronyms and abbreviations are used in this document:

A Ampere ABS Acrylonitrile Butadiene Styrene AC Alternating Current AUX Auxiliary AWG American Wire Gauge CE Conformité Européenne COM Communications DC Direct Current DLL Dynamic Link Library EGND Earth Ground EMC Electromagnetic Compatibility ESD Electro-Static Discharge ESI External Storage Interface EU European Union FPF Finger Placement Feedback GHz Gigahertz GND Ground IP Internet Protocol Kbps Kilobits per second KHz Kilohertz LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode mA milliampere MB Megabyte MHz Megahertz NC No Connect NEG Negative PC Personal Computer pF Picofarad POS Positive RAM Random Access Memory RF Radio Frequency RX Receive TCP Transmission Control Protocol TTL Transistor-Transistor Logic TX Transmit UART Universal Asynchronous Receiver/Transmitter UL Underwriter's Laboratories UPS Uninterruptible Power Supply USB Universal Serial Bus VAC Volts Alternating Current VDC Volts Direct Current

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INTRODUCTION

1. INTRODUCTION

This manual provides step-by-step procedures for installing a V-Station reader. It covers the entire process of connecting the reader and defining a network. This manual should be used in conjunc-tion with the Bioscrypt Quick Start Guide and the V-Station Operator's Manual. For product approvals, notices, and declarations of conformity, please refer to the Approvals and Conformity Notices document, which is included on the Installation CD. In this document, the terms “unit” and “reader” are often used interchangeably as a generic term to refer to a Bioscrypt fingerprint reader. The symbols shown below may be found throughout this manual. They denote special issues the user may encounter. Their definitions are given below.

This symbol denotes a danger condition that may cause death or excessive damage to property.

This symbol denotes a warning condition that may cause severe injury or major damage to property.

This symbol denotes a cautionary condition that may cause injury or minor damage to property.

This symbol denotes a situation needing additional advice to avoid incorrect usage.

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CONNECTING THE EARTH GROUND

2. CONNECTING THE EARTH GROUND

The reader's ground connection must be properly connected to avoid damage by Electro-Static Discharge (ESD). Earth Ground (EGND) is a low-impedance path to earth for the purpose of dis-charging lightning, static, and radiated energy, and for maintaining the main service entrance at earth potential. Consult your local electrical codes for guidelines. The effects of ESD can degrade or destroy semiconductor junctions of an electronic device. To connect the unit to earth ground, connect the terminal labeled EGND (located on the rear of the unit) to earth ground. This terminal should not be connected to the neutral, to the cable shield, or to any other wire except earth ground. See Figures 1 and 2, below. The earth ground should use the largest wire possible (12 AWG) and be as close to the termination point (water pipe, etc.) as possible.

Figure 2 - EGND Terminal

Figure 1 - Ground Connection

Earth Ground

Power (+)

Power Ground (-)

EGND Terminal

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ABOUT THE V-STATION READER

3. ABOUT THE V-STATION READER

Conductive Finger Mask Finger Scan Sensor

Pass/Fail Indicator LED (Amber/Off/Green/Red)

Ridge-Lock™ Backlit LCD

Illuminated Keypad

ABS Plastic Body/Housing

Aux. Port

Optional Internal Smart Card or Proximity Reader

Power Indicator LED

Figure 3 - V-Station Reader

General notes about the V-Station:

• To distribute templates to multiple readers, either place all readers on a network and administer them via a PC or store the templates on the PC and transfer via the readers' Host, Aux, or Ethernet ports.

• Connecting to a V-Station via Ethernet (LAN) should be done only by persons experienced with TCP/IP operations. A static IP address that is appropriate and does not conflict with other devices or PCs on the network should be assigned to the reader.

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INSTALLATION

Every installation is unique. Sometimes the issues are well defined and can be handled in a standard fashion; sometimes the issues are very specific and may not be immediately recogniz-able. The steps for a successful installation are: 1. Plan the installation - Choose the type of hardware required, decide if a network is required,

and decide on the location and number of required units.

2. Unpack all items - Unpack all items and crosscheck against the packing list.

3. Install components - Install the cabling and components needed to run the system.

4. Install software - Install the software needed to set up the readers.

5. Configure ports on PC - Configure the PC ports to support the reader. 6. Preconfigure reader - Connect the reader to the USB cable, supply power to the unit, and

preconfigure the unit.

7. Mount readers - Mount the readers in their final locations.

8. Power distribution and reader hook up - Connect the reader wiring via the back panel. 9. Power-up procedure - Check the power connections and start the system safely.

10. Enroll users - Enroll users into the system (for user enrollment procedures. Chapters 5 through 13 in this document present more information on these steps.

4. INSTALLATION

V-Station readers should be installed by a qualified technician. If you are not qualified to perform an installation task, call Bioscrypt Technical Support or contact a qualified installer.

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PLANNING THE INSTALLATION

Planning the installation is the single most important aspect of a successful installation. In general, you need to consider the access controller, the door locks, the readers, and the need for a network. By the time you are ready to install the system, all of the details presented in the list below should be known. Take a moment to go through them now before starting your installation. During the planning phase, you should determine:

• What type of authentication is required for your application?

• How many doors need to be protected? V-Station readers control access to controlled areas; areas that do not require access control do not need readers.

• What type of reader will be on each door? Doors already inside a secure area might not need the same type or level of security.

• If multiple V-Station readers require networking for template distribution/management, then a dedicated PC is recommended to administer the system, as well as an RS-485 to RS-232

converter, and cabling for serial communications or cabling for Ethernet.

• Verify that the chosen access controller supports the Wiegand formats supported by V-Station readers.

• Identify all wiring by the signal levels it is to carry. Use separate cables/conduits for different signal groups to avoid cross talk. Plan to separate them by these groups: Power distribution: Wires carry power to readers, door strikes, etc. Data communication: RS-485, RS-232, USB, Wiegand, Ethernet, etc. Signal: Door contact, request-to-exit push button, alarm input, etc.

• When planning reader placement, determine the distance limitation of each signal type and use repeaters if necessary.

• Consider the environment where the reader will operate. It might be necessary to protect it with a Bioscrypt-approved weather shield.

• Determine the availability of a quality earth ground. If you have any unresolved issues with the items on this list, contact Bioscrypt Technical Support for additional information before beginning any installation.

5. PLANNING THE INSTALLATION

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UNPACK ALL ITEMS

6. UNPACK ALL ITEMS

6.1. COMPONENTS INCLUDED WITH UNIT

Documentation for your new reader is installed onto your computer when you install the VeriAdmin software (the documentation is also available online at http://www.bioscrypt.com). By default, the documentation is installed to C:\Program Files\Bioscrypt\VeriAdmin\Docs or to the location that you defined during the installation procedure. The documentation is provided in Adobe® Acrobat® format (PDF). The Adobe Acrobat Reader® is available on the Installation CD or at http://www.adobe.com.

6.2. COMPONENTS REQUIRED BUT NOT INCLUDED

• PC with Windows XP and at least: ∗ One available COM port (or Ethernet card) or USB port ∗ 16 MB RAM ∗ 30 MB disk space

• Power supply • Door controller • Networking cable • RS-232 to RS-485 converter with power supply (for advanced administrative features).

Quantity Component

Hardware

1 V-Station reader

4 #6-32 screws

4 #6 self-tapping screws

4 #4-8 wall anchors

1 Plastic Aux port door

2 #4-40 screws

1 Coupler

2 Security screws

2 Washers

1 Ethernet cable

Tools

1 1/8" security Allen (hex) key

Documentation

1 V-Station Installation Guide

1 V-Station Operator's Manual

1 Wall mounting plate/Mullion mounting plate

1 Quick Start Guide

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COMPONENT INSTALLATION

7. COMPONENT INSTALLATION

7.1. BASIC COMPONENT INSTALLATION

V-Station readers do not have built-in relays that allow them to control door locks; therefore, they must be part of a larger access control system. System component selection is specific to each installation, but a minimum system would consist of a finger-scan reader mounted on or near an access point, an electric lock, cabling, and an access controller. A more complex system might consist of readers at multiple access points (each with an elec-tric door lock), a multi-point controller, networking, and a PC to run the access controller and VeriAdmin Management Software. See Figure 4 below for an example (non-Ethernet) system diagram.

Figure 4 - Example System Diagram

Installation of locks and access controllers should be completed according to their respective manufacturers' specifications and in accordance with all local codes. Final connections to the V-Station are explained in more detail in Chapter 10. To avoid externally generated transients, do not run any wires near utility AC power wiring, lightning rod grounding wire, etc. Grounding equipment is required for ESD protection and safety.

EGND

3 3 3 3

Power Supply

Reader Reader Reader Reader

3 Data0 Data1 Wiegand GND.

2

RS-232 / RS-485 Converter (optional)

Cat5 Twisted Pair

Computer

Door Controller

3 3 3

EGND EGND EGND

RS-485 RS-485 Signal GND

=(Pos) -(Neg)

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COMPONENT INSTALLATION

7.2. CHOOSING A NETWORK TYPE

If your installation requires the use of network communications, then the choice of cable, the cable run length, the network topology, and the termination of the network are important aspects that must be considered. Table 1, below, outlines relevant differences between the RS-485 and RS-232 communication protocols. If your system has only one reader, or a few readers (each only a short distance away from the VeriAdmin PC) then RS-232 could be used, provided that each reader can have a dedicated RS-232 port.

Table 1 - RS-485/RS-232 Communications Comparison

Spec RS-485 RS-232

Mode of Operation Differential DC Coupled Single-ended DC Coupled

DC Isolation No No

Maximum Distance 4000 feet* 150 feet*

Number of Readers on one line 31 1

Maximum Data Rate 56 Kbps (recommended) 56 Kbps* (recommended)

*Communications distances are dependent on baud rate. For example, with RS-232 at 9600 baud, a distance of 150 feet is possible with shielded cable, but at 56 Kbps, a maximum of only 20 feet is recommended.

7.2.1. RS-485 NETWORK BASICS

RS-485 has two distinct advantages over the more common RS-232. First, it allows you to connect up to 31 V-Station readers to a PC with an external RS-232 to RS-485 converter (available from Bioscrypt). Second, the RS-485 specification allows for cable run lengths up to 4000 feet (1200 meters) at modest baud rates. An RS-485 network is required instead of RS-232 if:

• Multiple readers must be connected together so that templates can be distributed among the readers • The installation has only a single reader, but it is over 150 feet (45 meters)

from the host PC.

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COMPONENT INSTALLATION

7.3. RS-485 CABLE SPECIFICATION

V-Station readers provide a 2-wire, half-duplex RS-485 interface. The main cable run should be low capacitance, twisted-pair cable, with approximately 120-ohm characteristic imped-ance. Category-5 rated communications cable is used in RS-485 networks and its character-istics are defined in Table 2 below. This is the recommended cabling for RS-485 communica-tions. The cable connection includes a differential line (+ and -) and a GND connection.

Specification Recommendation

Capacitance (conductor to conductor) <20 pF/ft.

Characteristic Impedance 100 – 120 ohms

Nominal DC resistance <100 ohms/1000 ft.

Wire gauge 24 AWG stranded

Conductors/Shielding >2 pair (shielding is recommended)

Table 2 - Category 5 Cable Characteristics

In electrically noisy environments, shielded cables are required.

7.3.1. RS-485 CABLE LENGTHS

As outlined in the RS-485 specification, the total length of the communication cable (adding up all of the segments of the run) should not exceed 1200 meters (4000 feet). Although the RS-485 specification calls for a maximum cable length of 1200 meters and provides a maximum baud rate well above that of the V-Station reader, a more conservative system should be configured to no more than 1000 me-ters and run at a baud rate of 9600 bits per second. After the network is configured and is running in a stable manner, the baud rate can be increased if faster network communications are desired. Drops (down-leads, stubs, T-connections, etc.) to equipment are not recommended, but if required, should not exceed one foot) and should use the same cable recom-mended above. On a long stub, a signal that travels down the wire reflects to the main line after hitting the input impedance of the reader at the end. This impedance is high compared with that of the cable and the net effect is degradation of signal quality on the bus.

7.3.2. RS-485 NETWORK TOPOLOGY

Communication cables for RS-485 should be laid out in a daisy chain configuration (See Figure 5 on next page). Long stubs or drop downs and the star configuration should be avoided because they create discontinuities and degrade signal quality. The star configuration usually does not provide a clean signaling environment even if the cable runs are all of equal length. The star configuration also presents a termi-nation problem, because terminating every endpoint overloads the driver. Terminat-ing only two endpoints solves the loading problem, but creates transmission line problems at the unterminated ends. A true daisy chain configuration avoids these problems.

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COMPONENT INSTALLATION

Figure 5 - Network Topologies - Star and Daisy Chain Configurations

7.4. ETHERNET NETWORKS

If your system is to be configured for use over Ethernet, the wiring will be slightly different. Communication cables for Ethernet logically form a straight line bus but the more devices on that bus, the less efficient the network becomes due to increased collisions, and the weaker the signal will get over distance. Repeaters can be used to boost the signal strength; however, a better solution is to place switches at intermediate positions along the bus. The most com-mon Ethernet topology in use today is the star configuration (See Figure 5) with a hub or switch in the center.

Star Daisy Chain

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INSTALL SOFTWARE

8.1. SYSTEM REQUIREMENTS

For VeriAdmin Management Software to function correctly, these system requirements must be met:

• 30 MB hard-drive space

• 16 MB of RAM minimum

• CD-ROM Drive

• COM port and/or USB port

• V-Station Conversion kit (RS-232/RS-485 converter) if RS-485 is to be used

• Windows 2000®, Windows XP®, or Windows Vista®.

8. INSTALL SOFTWARE

8.2. INSTALLING THE SOFTWARE

To install the VeriAdmin software:

1. Log on to the PC. Ensure that you have Administrative privileges.

2. Insert the Installation CD into the CD-ROM drive. The InstallShield® Wizard starts.

3. If you downloaded the software or the install does not start, locate and double-click the Setup.exe file on the Installation CD. If installing under Windows Vista, right-click on the setup file and select the "Run as Administrator" item in the pop-up context menu.

4. Step through the windows, accepting the default settings whenever possible.

5. Accept the default install path C:\Program Files\Bioscrypt\VeriAdmin or specify your own install location.

6. The installer prompts, "Do you want to display Fingerprint Image and Template Data?". Click No to install the Finger Placement Feature (FPF) or click Yes to display fin-gerprint and template data (with FPF installed, fingerprint data is replaced with red cross-hairs to preserve privacy and improve enrollment quality). The installer prompts "Are you sure?". Click OK. For more details about FPF, refer to the V-Station Operator's Manual.

7. A Create New Account dialog box is displayed. Enter a user name and a password. The username and password must be between 6 and 20 characters long. Confirm the pass-word and click OK (see Appendix B for more details).

8. Launch VeriAdmin. Enter the correct credentials into the Login dialog box and click OK. If the message VeriAdmin was not able to read from the Windows registry displays, log off the PC, log on again with Administrative privileges, and repeat Steps 1 through 7.

VeriAdmin software is no longer supported on Windows 95®, Win-dows 98®, Windows NT®, or Windows ME®. Bioscrypt does not accept responsibility for any issues with VeriAdmin software instal-lations that may arise from use on unsupported platforms or plat-forms not mentioned in this document.

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INSTALL SOFTWARE

8.3. RE-INSTALLING OR UPDATING THE SOFTWARE

To re-install or update the VeriAdmin software:

1. Log into the PC as any user with Administrative privileges.

2. Make a back-up copy of the C:\Program Files\Bioscrypt\VeriAdmin folder.

3. Insert the Installation CD into the CD-ROM drive. The InstallShield Wizard starts.

4. If you downloaded the software or the install does not start, locate and double-click the Setup.exe file.

5. The software prompts you to remove the previous version first. Click OK to proceed.

6. Repeat Steps 1 through 5, accepting the default settings whenever possible.

7. Accept the default path C:\Program Files\Bioscrypt\VeriAdmin or specify your own in-stall location.

8. The installer prompts, "Do you want to remove the Fingerprint Image and Template Data?". Click No to install the FPF feature or Yes to display fingerprint image and tem-plate data. The installer prompts "Are you sure?". Click OK.

9. Allow the installation to complete.

10. Copy the template and network configuration (UNITIDS.DAT) file from the backup folder made in Step 2 to the new C:\Program Files\Bioscrypt\VeriAdmin folder.

11. Launch VeriAdmin. If the message VeriAdmin was not able to read from the Windows registry displays, log off the PC, log on again with Administrative privileges, and repeat Steps 1 through 10.

8.4. POST-INSTALLATION SOFTWARE CONFIGURATION

Once the installation is complete, a shortcut icon (See Figure 6 below) for the VeriAdmin application displays on the Desktop. This icon is also found under Start Menu > Program Files > Bioscrypt > VeriAdmin.

Figure 6 - VeriAdmin Desktop Icon

The first time VeriAdmin is launched, one of two possible Welcome Screens is displayed.

If installing VeriAdmin for the first time, the screen shown in Figure 7 on the next page is displayed. This message is simply informing you that this is the first time the software has been installed and that all the necessary files have been created. If this screen is displayed and it is not the first time you have installed the software, contact Bioscrypt Technical Support for troubleshooting assistance.

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INSTALL SOFTWARE

Figure 7 - VeriAdmin Welcome Message (New Installation)

If re-installing or updating VeriAdmin, the screen shown in Figure 8 below is displayed. This message indicates that VeriAdmin has found the old network configuration file UNITIDS.DAT. VeriAdmin will take advantage of your previous work and import this file for you if you click Yes. Selecting this option opens the Network Configuration Manager. Refer to the V-Station Operator's Manual for more information.

Figure 8 - VeriAdmin Welcome Message (Update)

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INSTALL SOFTWARE

8.5. USB DRIVER INSTALLATION

All V-Station products feature a USB interface for the Aux port, which uses a Serial-to-USB converter (CP210x USB to UART Bridge). To use this interface, the proper drivers must be installed. These drivers must be installed before attaching any readers to your computer's USB port. To install the serial-to-USB converter driver: 1. Log on to the PC as any user with Administrative privileges. 2. Locate and open the folder USB_Driver_CP210x_Bridge on the Installation CD. 3. Double-click the file CP210x_VCP_Win2K_XP.exe (or PreInstaller.exe if the folder has

been unzipped) and follow the prompts in the Wizard. 4. If the driver is not located, you might be prompted to click Browse and then navigate to

the folder C:\SiLabs\MCU\CP210x\Win2K_XP.

Figure 9 - Install USB Driver

5. Click the Finish button after the installation is finished

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CONFIGURE PORTS

Bioscrypt V-Station readers communicate with the VeriAdmin software through the Host port or through the USB Auxiliary port. Cables can be connected to either port on the V-Station reader, but the reader can communicate through only one port at a time. The default settings are shown below in Table 3.

9. CONFIGURE PORTS

V-Station Factory Defaults

Network ID 0

Port Mode N/A (defaults to RS-232 for Host)

Host Port Protocol RS-232

Host Port Baud Rate 57600 baud

Aux Port Baud Rate 57600 baud

IP Address 0.0.0.0

Table 3 - Factory Default Communication Settings

The V-Station uses RJ-45 and RJ-11 connections at the rear of the reader for RS-485 and RS-232 respectively. These can also be connected via the Weidmuller connector. The Host port can be either RS-232 or RS-485, as discussed in Chapter 7. This option is configured in the V-Station Host Port section of the Communication tab in the Unit Parameters dialog of VeriAdmin. After installing the software, ports are configured by following the instructions below (to return to this screen later and for more information, refer to Chapter 6 in the V-Station Operator's Manual). To configure ports after installation: 1. Close the Welcome screen by clicking OK. 2. The Network Setup dialog is displayed (see Figure 10 on next page). 3. Indicate which ports to use by selecting the appropriate Use boxes (by default all available

ports are selected). Do not select Ethernet unless you are using the Ethernet port. 4. Select the desired Port from the drop-down list. 5. Set the Baud rate either manually via the drop-down list or allow automatic detection by

selecting the Auto checkbox.

6. Click OK to save the settings and close the Network Setup dialog.

The Auto option should not be used for RS-485. If you are using RS-485, set the Reader to the proper baud rate manually.

During initial setup, the baud rate must be set to the defaults, as shown in Table 3 above, to allow start-up communication. The baud rate can be changed later, if necessary.

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CONFIGURE PORTS

Figure 10 - Network Setup Dialog Box

Select the Use check box to enable a port

Select the Auto check box to auto-negotiate baud rates (except when broadcasting over an RS-485 network).

If you do not see your virtual COM, refer to Section 10.2 for more information about how to find your USB devices.

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CONNECT READER FOR CONFIGURATION

Once the reader ports are set up, the reader must be configured before it can be added to the network.

In this section, you will:

• Configure the reader using the USB port and a PC

• Set the Unit Network ID to a unique number

• Set the Host Port Protocol

• Set the Host Port Baud Rate

• Configure the Ethernet ports.

10. CONNECT READER FOR CONFIGURATION

10.1. INITIAL READER SETUP

To perform an initial setup: 1. Supply power to the connectors at the rear of the V-Station reader (Refer to Table 5 on

Page 38 for connection details). When power is applied, the front LED glows blue, and the top LED blinks amber, then turns off (the top LED will remain on for readers configured to 1:N).

2. Connect the reader's bottom USB port to your PC's USB port with the USB cable that is

provided with the reader. 3. Check the USB com port, if this is the first use of it (refer to Section 10.2 on Page 27). 4. Once the reader is connected, set the unit's Network ID to a unique number by complet-

ing these steps:

a. Open the Network Configuration Manager (File > Network Configuration Manager). b. Double-click the icon of the reader in the Network Tree. The Unit Parameters dialog

is displayed. c. Select the Communication tab (see Figure 11 on Page 26). Enter an ID number into

the Assign Unit Network ID field. d. Click Apply to make the change. This changes the network ID in the reader's flash

memory and modifies the Transmit ID that is used by the PC so that you may con-tinue to communicate.

e. Select the General tab. This dialog box always shows the current communication

settings. Verify that the changes were applied.

5. Set the Host Port protocol by completing these steps:

a. Double-click the icon of the reader in the Network Tree. The Unit Parameters dialog is displayed. The Network Tree is a logical representation of the network.

b. Select the Communication tab. c. Select either RS-485 or RS-232 in the Protocol drop-down list. d. Click the Apply button.

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CONNECT READER FOR CONFIGURATION

6. Set the host baud rate by completing these steps:

a. Double-click the icon of the reader in the Network Tree. The Unit Parameters dialog is displayed.

b. Select the Communication tab. c. Select a baud rate from the Baud drop-down list (located in the Host Port section).

Be aware that while you are currently communicating via the USB port, what you are changing are the Host Port settings that will be used when you connect to the reader through the Host Port wires on the back of the reader.

d. Click Apply. 7. If the reader is to be connected via Ethernet, set the IP address and TCP port by complet-

ing these steps (if not, proceed to Step 8):

a. In the Network Configuration Manager, select the reader in the Network Tree. b. Click the Network Setup button. The Network Setup dialog is displayed. c. Select the Ethernet checkbox and then click the OK button. The Network Setup

dialog closes.

As with all removable USB hardware, care must be taken to stop the device properly before unplugging it to avoid hanging the soft-ware. Bioscrypt recommends these steps when temporarily using the USB Aux port to communicate with a V-Station reader: 1. Physically connect the reader to the PC via the USB port.

2. Open VeriAdmin.

3. Perform necessary operations.

4. Close VeriAdmin.

5. Disconnect the reader.

The Subnet is static and cannot be changed.

d. In the Ethernet Settings area, enter an IP Address and then select a TCP Port from the drop-down list.

8. In the Network Configuration Manager, select the Comm port to which you are adding a reader (see Figure 13 on next page) and then click the Add Unit button.

9. In the Network Configuration Manager, enter the Transmit ID of the reader and a Name

(see Figure 14 on next page). 10. Click the Refresh button. 11. Repeat Steps 1 through 10 for each reader being added.

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CONNECT READER FOR CONFIGURATION

Figure 11 - Unit Parameters Dialog Box - Communication Tab

Figure 12 - Network Configuration Manager - COM Port Selected

Figure 13 - Network Configuration Manager - General Unit Settings

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CONNECT READER FOR CONFIGURATION

10.2. CHECK USB COM PORT

To check the USB COM port: 1. Confirm that the reader is connected to power by checking that the PWR LED is

illuminated. 2. Connect the USB cable first to the reader, then to the PC. 3. The Found New Hardware Wizard launches (see Figure 14).

Figure 14 - New Hardware Wizard - Screen 1

4. Select No, not this time, then click Next.

Figure 15 - New Hardware Wizard - Screen 2

6. Select Install from a list or specific location (Advanced), then click Next (see Figure 15).

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CONNECT READER FOR CONFIGURATION

Figure 16 - New Hardware Wizard - Screen 3

Figure 17 - New Hardware Wizard - Screen 4

7. Select Search for the best driver in these locations (see Figure 16 below).

8. Ensure that Search removable media is unchecked. 9. Check Include this location in the search. Click the Browse button. Navigate to and

select C:\SiLabs\MCU\CP210x\Win2K_XP. 10. Click Next.

11. When the Wizard finishes finding and installing the driver, click Finish (see Figure 17 above).

12. The system finds new hardware again and the Add Hardware Wizard launches.

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CONNECT READER FOR CONFIGURATION

Figure 18 - Device Manager

17. Look at the Other Devices category for an Unknown Device. 18. Double-click the unknown device, then click on the Driver tab (see Figure 19 on next

page). 19. Click Update Driver. 20. The Hardware Update Wizard is displayed (see Figure 20 on next page). 21. Select Install from a list or specific location (Advanced). Then click Next.

13. Repeat Steps 5 through 11. 14. Open the Windows Device Manager (see Figure 18 below). 15. Confirm the COM port number that is assigned to the reader 16. If you can locate either of the drivers below, skip to Step 23. If not, go to Step 17.

• CP210x USB to UART Bridge Controller in Ports (COM & LPT) category.

• CP210x USB Composite Device in Universal Serial Bus Controllers category.

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CONNECT READER FOR CONFIGURATION

Figure 19 - COM Port Driver Tab

Figure 20 - Hardware Update Wizard

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CONNECT READER FOR CONFIGURATION

Figure 21 - COM1 Properties

22. Select Search for the best driver in these locations.

a. Uncheck Search removable media (floppy, CD-ROM...). b. Select Include this location in the search. c. Click Browse. Navigate to and select C:\SiLabs\MCU\CP210x\Win2K_XP. d. Click OK, then click Next.

23. Click Finish. Once the COM port is created, double-click it, and select the Port Settings

tab. 24. Verify that the Bits per second drop-down list is set to 57600. 25. Click OK.

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CONNECT READER FOR CONFIGURATION

10.3. ETHERNET SETUP WITHOUT A PC

To set up an Ethernet connection to a reader without a PC: 1. Ensure that the reader is connected to a power source. 2. Power up the unit. 3. Type "000" and then press the Enter key. 4. Type the Admin ID if the reader has an Administrator. 5. Using the Up and Down arrows on the keypad, scroll through the options to Comm.

Admin Menu. 6. Press the Enter button. 7. Four sub menus are available; Ethernet options, Serial Comm., Wiegand Admin, and Verify

Actions. 8. Select Ethernet Options and then press the Enter key. 9. Three sub-menus are available in this menu: IP Address, Show IP Address, and Drop TCP

connection. 10. Select IP Address and then press the Enter key. 11. The unit displays "Set IP address", followed by the current IP address. 12. Type the desired IP address and then press the Enter key. The unit shows “Stored” if the

address is valid and then returns to the Set IP address screen. 13. Press the Clear key until the Idle screen is displayed.

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MOUNTING

11. MOUNTING

11.1. MOUNTING READERS

V-Station readers are designed to mount on either a double-gang electrical box or on any flat surface. Consult with local professionals regarding any building and safety codes that might affect your installation. The following section describes the proper V-Station mounting. The correct mounting height is shown below in Figure 22. Factors to consider when determining the position of the reader on the wall:

• Proximity to other switch plates or fixtures (the reader should ideally be mounted in-line with other plates or fixtures)

• Distance from the floor to the top of the reader (Bioscrypt recommends using a height between 48 and 54 inches).

• The reader should be mounted on the knob-side of the door

• Compliance with the Americans with Disabilities Act if in the United States. Information about this Act is available at http://www.usdoj.gov.

48 – 54”

Figure 22 - Mounting Height

V-Station readers and mounting plates are constructed of durable ABS plastic. This provides for a lightweight, yet sturdy system.

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MOUNTING

11.2. WALL PLATES

• When mounting into wall anchors, wood, or sheet metal, use #4 Flat Head screws (<0.125 inch thread width, <0.250 inch head width).

• When mounting onto a gang box, use #6-32 Flat Head Machine screws.

• Leave wires accessible to ensure reader can be connected easily.

• The Weidmuller connector protrudes approximately 24 mm (1 inch) past the wall plate and into the wall (depending on the connectors attached).

• The access hole must be at least the size of the hole in the wall plate (136 mm (~5 3/8 inches) wide by 69 mm (~2 3/4 inches) tall). Draw the outline of the hole in the wall plate in pencil before cutting. Refer to Figures 23 and 24.

Figure 23 - V-Station Wall Plate Drawing

All dimensions are in millimeters.

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MOUNTING

Figure 24 - V-Station Reader Pin-Out Diagram

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MOUNTING

11.3. ATTACHING THE READER TO THE MOUNTING PLATE

Mounting the reader is a simple operation. Use the following procedure to mount the reader. In Figure 25, the V-Pass model is shown but the procedure is identical to that of the V-Station. To mount the reader to the mounting plate: 1. Align the reader body with the wall plate (see Figure 25). 2. Slide the reader body down and lock the tabs into the wall plate. 3. At the bottom of the unit, secure the reader body to the wall plate with a #4-40 Phillips

Head screw. 4. With a twisting motion, attach the Aux port door to the bottom of reader (see Figure 26). 5. Secure the Aux port door to the reader body with a #6-32 Security Hex screw. 6. Secure the reader to the bracket on the bottom right of the mounting plate with a second

#6-32 Security Hex screw.

Figure 25 - Mounting the Reader

Figure 26 - Attaching the Aux Port Door

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POWER DISTRIBUTION AND READER HOOKUP

12. POWER DISTRIBUTION AND READER HOOKUP

12.1. V-STATION POWER SOURCES

V-Station reader power sources should be:

• Isolated from other equipment

• Filtered

• Protected by an Uninterruptible Power Supply (UPS) or battery backup

• Protected by a voltage suppression device if transient electrical surges are an issue in the location.

When planning a system, know the power requirement of each reader. If multiple readers are to share a common power supply, exercise care to avoid excessive voltage loss on the wires. Voltage loss can lead to communication problems when readers are talking and/or listening on different ground references. Voltage loss is directly proportional to wire resistance and the current the wire carries. Always place the reader as close as possible to the power supply and always select a wire size appropriate for the load. V-Station readers run on DC power between 12.5 and 24 VDC. Power requirements for all V-Station models are listed below in Table 4.

V-Station readers offer RS-232, RS-485, and USB communication channels for communicating with a PC or host controller. V-Station readers can also use the Wiegand protocol to interface with Access Control equipment, such as access controllers (outputs) or additional readers (inputs) in 1:1 mode. Bioscrypt recommends using a dedicated power source. V-Station readers should not be placed in series with any other relays or other equipment. In a small installation, power may be provided by means of an AC adapter placed near the V-Station reader. In larger installations, power is usually distributed from a central source.

Power Requirement: 12 watts Input Voltage Range: 12.5-24.0 VDC Peak Current (12 VDC) 1 A Peak Current (24 VDC) 500 mA

Table 4 - V-Station Power Requirements

12.2. SELECTING THE RIGHT POWER SUPPLY

Most power supplies on the market today provide good input and output isolation. However, power supplies which do not provide isolation (or have high leakage capacitance), coupled with accidental AC power line interchanges, present serious ground fault problems for installers. With a ground fault, the signal reference between subsystems may be 115 VAC apart. If these subsystems are interconnected, the large potential difference can cause equip-ment damage or personal injury. Bioscrypt recommends using a dedicated power supply. All factory-supplied power supply assemblies are either switching or regulated linear supplies and are isolated for safety and to minimize ground loop problems.

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POWER DISTRIBUTION AND READER HOOKUP

Readers are connected to other components of an integrated system through the rear of the reader. Connection details are shown in Table 5, below, and in Table 6 (next page).

Pin Group Label Signal Description

8-Pin Connector:

1 RS-485 TX(+) Transmit +

2 TX(-) Transmit -

3 RX(+) Receive +

4 RX(-) Receive -

5 GND RS-485 Signal Ground

6 RS-232 GND RS-232 Signal Ground

7 TX Transmit

8 RX Receive

3-Pin Connector:

1 Power/Ground +(POS) 12.5 – 24 VDC +

2 -(NEG) 12.5 – 24 VDC -

3 EGND Earth Ground

12-Pin Connector:

1 Wiegand IN 0 Data 0 In

2 IN 1 Data 1 In

3 OUT 0 Data 0 Out

4 OUT 1 Data 1 Out

5 LED IN LED In

6 LED OUT LED Out

7 GND Wiegand Ground

8 TTL (IN) IN 0 TTL Data 0 In

9 IN 1 TTL Data 1 In

10 TTL (OUT) Out 0H TTL Data 0 Out

11 OUT 1L TTL Data 1 Out

12 GND TTL Ground

Table 5 - V-Station Weidmuller Connections

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POWER DISTRIBUTION AND READER HOOKUP

Table 6 - V-Station Ethernet, RJ-45, and RJ-11 Connections

Group Pin Signal

Ethernet RJ-45 1 Receive +

2 Receive -

3 Transmit +

4 NC

5 NC

6 Transmit -

7 NC

8 NC

RS-485 RJ-45 1 Transmit +

2 Transmit -

3 Ground

4 Receive +

5 Receive -

6 NC

7 NC

8 NC

RS-232 RJ-11 1 TX

2 RX

3 NC

4 NC

5 Ground

6 NC

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POWER DISTRIBUTION AND READER HOOKUP

12.3. WIEGAND CONNECTIONS

Wiegand output lines should be connected to a Wiegand-compatible controller. When connecting Wiegand output to a controller, ensure that the connection is using Data0, Data1, and a common Wiegand Ground reference. Refer to Table 5 on Page 38 for the wiring of the Wiegand and Figure 24 on page 35 for the layout of the back of the V-Station.

12.4. ESD SHIELD AND EARTH GROUND REQUIREMENT

The finger mask (conductive plastic that surrounds the finger-scan sensor) is sometimes referred to as an ESD shield. The largest size of cable that can be used for the ESD shield is 12 AWG, and its length should kept as short as possible. The ground (EGND) terminal on the unit should be connected in a direct (homerun) configuration to a solid earth ground such as a copper cold water pipe or a building ground. See Chapter 2 for more details. Do not connect the ESD shield to Power Ground! The solid earth ground connection that is chosen should measure less than 4 ohms resistance when measured against a known earth ground.

Figure 27 - Wiring Diagram for RS-232 to RS-485 Converter

RS-232, RS-485, and USB can be used for communication with a PC running V-Station- compatible software, such as the Bioscrypt VeriAdmin software. The RS-232 and USB connection protocols are used when communicating with only a single reader at a time. If the readers are networked, the RS-485 connection protocol must be used. For a PC that is administering an RS-485 network, an RS-232 to RS-485 converter is required. RS-485 connections between readers should be made by connecting the (+) and (-) lines of the differential RS-485 in a daisy-chain configuration (see Section 7.3.2 on Page 16). For ex-ample, the (+) line from one reader is connected to the (+) line of the next reader and so on; likewise for the (-) lines. Figure 27, below, shows the wiring of an RS-232 to RS-485 converter (shown with optional VeriSeries readers for reference).

12.5. RS-485

RS-232 to RS-485

Converter

Shield TD (A) TD (B) RD (A) RD (B) GND +12 VDC

Pin 7 Pin 8 Pin 12

Pin 12 Pin 7 Pin 8

GND TX (+) TX (-) RX (+) RX (-)

Pin 12 Pin 7 Pin 8

Pin 12 Pin 7 Pin 8

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POWER DISTRIBUTION AND READER HOOKUP

12.6. NETWORK OPERATION ISSUES

• Use Category 5 cabling for RS-485 networks. • Cable manufacturers provide cables with multiple twisted pairs designed for this type of

communication (characteristic impedance is 120 Ohm) • Category 5 cables (with a characteristic impedance of 100 Ohm) can also be used, but

with lower performance • Unused pairs within the cable must be terminated with characteristic impedance (100 or

120 Ohm) on both ends • AWG 24 is considered as the minimum gauge • Choose one twisted pair of conductors to use for RS-485 differential connections, other

conductors should be used for Signal Ground (RS-485 GND on Weidmuller connection). • The RS-232 to RS-485 converter must support Sense Data to be able to switch from Send

to Receive mode. • Check each reader's cabling for ground faults before connecting to an RS-485 network. • Each reader should have its ESD shield ground (EGND) connected to earth ground. • After all readers are configured and connected to the RS-485 network, the baud rate can

be increased to the highest supported rate (some experimentation might be required). • The reader returns a Busy signal (Error 104) if communication cannot be processed due to

current processing (usually enroll or verify).

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SYSTEM START-UP PROCEDURES

To avoid the need for difficult troubleshooting, system start-up must follow this step-by-step procedure. Never wire up a system and apply power to it all at once.

13.1. SYSTEM START-UP OVERVIEW

13. SYSTEM START-UP PROCEDURES

Bioscrypt recommends always following these system start-up steps: 1. Do not apply power to any reader.

2. Check all wiring and reader configurations.

3. Disconnect all readers from the communication line.

4. Check the supply voltage for correct voltage.

5. Power up the PC running the V-Station software (VeriAdmin).

6. Power up the RS-232 to RS-485 converter (if installed).

7. Configure the PC software.

8. Perform a ground fault check (see Section 13.3 below) for the converter (if installed).

9. Connect the PC and converter (if installed) to the communication line.

10. Verify that the reader powers up correctly, but do not connect it to the communication line. The power LED should be illuminated. Check the power lines with a voltmeter.

11. Perform a ground fault check for the reader (if using RS-485, see Section 13.4 on next page).

12. Connect the reader to the communication line.

13. Verify that the reader communicates with the PC software.

14. If there are more readers, repeat Steps 10 through 13 for each reader.

13.2. READER CONFIGURATION CHECK

Readers must be configured correctly before they can communicate. Common problems include incorrect Host Port Protocol settings, mismatched Baud rates, and incorrect Unit Network IDs. Each reader sharing a communication line must have a unique Unit Network ID.

13.3. RS-232 TO RS-485 CONVERTER GROUND FAULT CHECK

Before a reader can be connected to an RS-485 subsystem, it must be checked for ground faults. An uncorrected ground fault can damage all readers connected to the RS-485 communication line. To check for a ground fault on the RS-232 to RS-485 converter: 1. Apply power to the RS-232 to RS-485 converter.

2. Connect the signal ground of the RS-485 line through a 10k ohm current-limiting resistor to the signal ground of the RS-232 to RS-485 converter.

3. There should be no more than 1 volt across the resistor.

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SYSTEM START-UP PROCEDURES

13.4. V-STATION READER GROUND FAULT CHECK

To check for a ground fault on a new V-Station reader: 1. Apply power to all readers already successfully connected to the RS-485 line.

2. Power up the new reader but do not connect it to the RS-485 line.

3. Connect the signal ground of the RS-485 line through a 10K ohm current-limiting resistor to the signal ground of the V-Station reader.

4. There should be no more than 1 volt across the resistor. If there is, find and clear the fault.

5. Repeat Steps 1 through 3 with each of the RS-485 signal lines (+ and -).

6. Connect the new reader to the RS-485 line only if no ground fault is found.

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IMPORTANT V-STATION BATTERY INFORMATION

APPENDIX A: IMPORTANT V-STATION BATTERY INFORMATION

DANGER! RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

This equipment contains a replaceable battery. The battery, however, is not field replaceable. If a battery replacement is required, return the reader to Bioscrypt for servicing. Battery replacement with an incorrect type may result in an explosion.

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APPENDIX B: SECURE LOGON SYSTEM

Figure 28 - Create New Account Dialog Box

VeriAdmin can be configured to require a user to log in every time the application is launched. Di-rectly after installing the VeriAdmin application, an account must be set up.

To set up a new VeriAdmin account: 1. At the end of the VeriAdmin installation process, a Create New Account dialog box is

displayed (see Figure 33). Enter a user name and a password. The user name and password must be between 6 and 20 characters long.

2. Re-enter the password to confirm your choice. 3. Click the OK button. Subsequently, every time the VeriAdmin application is launched, the user is prompted by a VeriAdmin Login dialog box (see Figure 34) for these credentials. If incorrect credentials are entered, VeriAdmin does not start.

Figure 29 - VeriAdmin Login Dialog Box

The credentials are stored in a 3DES-encrypted format on the computer on which VeriAdmin is installed. If the login credentials are forgotten, VeriAdmin cannot be launched. The application must be un-installed, then re-installed.

SECURE LOGON SYSTEM

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BIOSCRYPT CONTACT INFORMATION

APPENDIX C: BIOSCRYPT CONTACT INFORMATION

Bioscrypt, Inc. is available to provide information and assistance. Before contacting Technical Support, please have ready the following information about your product:

• Product and Model number • Software version • DLL • Algorithm • Kernel • ESI (if applicable) • Communication Manager (if applicable) • Kit (if applicable).

C.1. TECHNICAL SUPPORT CONTACT INFORMATION

Phone: 905.940.7477

Toll Free: 888.940.7477

Fax: 905.940.7484

Business Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. (-5 GMT)

E-mail: [email protected]

Web Site: http://www.bioscrypt.com

C.2. BIOSCRYPT OFFICE LOCATIONS

Corporate Headquarters

505 Cochrane Drive, Markham, T +1 905.940.7750 Ontario, Canada F +1 905.940.7642 L3R 8E3 Switzerland

36 Rue Cardinal Mermillod T +1 41.22.849.1050 1227 Geneva, Switzerland F +1 41.22.849.1060 United States

840 West California Avenue T +1 408.446.1133 Suite 200, Sunnyvale, F +1 408.746.3700 California, USA 94086