MUSC Health AmbulatoryPatient and Family Advisory Council

Wednesday, October 30, 2013MUSC Health East Cooper

AgendaIntroductions:

Mikelyn McGinnisLunchMUSC Health Site Specific Information:

Dianne Thesing, Nanci Balassone, Nicole BernierMUSC Health Strategic Overview:

Jeff D’Agostino Patient & Family Advisory Council Purpose

Mikelyn McGinnisClosing Remarks and Next Steps

Mikelyn McGinnis

MUSC Health East Cooper

DIANNE THESING,OPERATIONS DIRECTOR

MUSC Health East Cooper1600 Midtown AvenueMt. Pleasant, SC 29464

MUSC Health East Cooper

• Open since July 2012• Patient- focused & environmentally sensitive

facility- LEED Certified• Rooftop healing garden• Projected to have 78,316 visits through

6/30/14• Primary Care, Diagnostic Services, Specialty

Care (Orthopaedics, Cardiology, Pulmonary, GI)

MUSC Health North Charleston

NANCI BALASSONE,OPERATIONS DIRECTOR

MUSC Health North Charleston8992 University Blvd.

North Charleston, SC 29406

MUSC Health North Charleston

• Open since January 2007• Multi-disciplinary medical center• Projected to have 52,680 visits through

6/30/14• Primary Care, Specialty Care (Cardiology,

Urology, Dermatology, ENT), and Radiology Services

MUSC Health West Ashley

NANCI BALASSONE,OPERATIONS DIRECTOR

MUSC Health West Ashley2125 Charlie Hall Blvd.Charleston, SC 29407

MUSC Health West Ashley

• Open since November 1999• Multi-disciplinary medical center• Projected to have 23,664 visits through

6/30/14• Primary Care, Diagnostic Services,

Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite

Outpatient Clinical ServicesMain Campus

NICOLE BERNIER MANAGER, SERVICE EXCELLENCE

Rutledge Tower135 Rutledge Avenue

Rutledge Tower

• Ambulatory Outpatient Services• Adult Services include: – ENT, Internal Medicine, Neurosciences,

Orthopaedics, Surgical Services, Transplant

• Pediatrics Services include:– Cardiology, Primary Care, Orthopaedics,

ENT, GI, Neurosciences, Surgical Services

Hollings Cancer Center86 Jonathan Lucas Street

Hollings Cancer Center

• Multidisciplinary Specialty Clinics include:– Blood & Lymphatic Cancers– Blood & Bone Marrow Transplant– Brain & Spine Tumors– Breast Cancer Program– Gamma Knife Center– Gastrointestinal Cancers

Ashley River Tower (ART)171 Ashley Avenue

Ashley River Tower (ART)

• Multidisciplinary Specialty Clinics• Heart and Vascular Center– Cardiology, Cardiothoracic Surgery,

Cardiopulmonary Rehabilitation, Vascular Surgery

• Digestive Disease Center– GI Medicine & Surgery Clinics

Storm Eye Institute167 Ashley Avenue

Storm Eye Institute

• Adult & Pediatric Ophthalmology Clinics• Services include:– General Eye Care, Cataract Surgery/Lens

Implants, Glaucoma Services, Laser Vision Correction

Women’s Health Services

• Family Planning• Female Pelvic Medicine• Fertility• Gynecologic Cancer

• Gynecology• Low & High Risk

Pregnancy• Reconstructive Surgery

Multidisciplinary Clinics & Services

MUSC HEALTH STRATEGIC OVERVIEW

JEFF D'AGOSTINO

MUSC Health Mission

The mission of MUSC Health System is to provide excellence in patient care, teaching

and research in an environment that is respectful of others, adaptive to change,

and accountable for outcomes.

MUSC Health Vision

MUSC will be nationally recognized as a premier academic

medical center.

MUSC Health Enterprise Goals

MUSC Health Strategic Vision

• Patient & Family Advisory Council – Aligns with our mission, vision, goals– Integration– CG CAHPS/Patient Satisfaction– Patient Advocates

MUSC Health AmbulatoryPatient & Family Advisory Council

MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER

What is a Patient and Family Advisory Council?

A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-

centered health care to the communities we serve.

Purpose

Information Exchange

Community Connectivity

Patient Advocate

Collaborating on solutions

ENHANCE THE PATIENT EXPERIENCE

Guiding Principles

Sharing of Information

Dignity & Respect

CollaborationParticipation

Listen to and honor patient and family

perspectives & choices

Information is exchanged in

unbiased ways that are affirming and

useful

Patients and family members are

encouraged and supported to

participate and to be responsible in their

care.

Collaborate in policy and program

development, implementation,

and evaluation; in facility design and

the delivery of care.

MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure

MUSC Health Ambulatory Patient & Family Advisory Council

Ambulatory Oversight Committee(Senior Leadership, Service Line Administrators, Operations Directors, and

Physicians)

Clinical Leadership Council(CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP)

Council Responsibilities

• Identify & articulate the patient perspective with regard to improving the patient experience

• Provide the patient’s perspective in development of creative solutions about how to improve the patient experience

• Act as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services

Closing Remarks and Next Steps

To-Do’s

• Determine:–PFAC Facilitator–Frequency of meetings–Time of meetings–Topics of interests

Resources

• Website– www.musc.edu/pfac

• Email Address– patientadvisor@musc.edu

• PFAC Liaison– Mikelyn McGinnis– Kathryn Roberts