2. Our Story.. We are known as Dabbawalas around the whole
world. The only work we do is just carrying the freshly made food
from customers home in tiffins and delivering to their offices and
workplaces at lunch time. Everyday we do this work in Mumbai, the
biggest city of India. The process is done around whole Mumbai. Our
work looks so simple by reading this but it is not.. More than
200,000 dabbas(tiffins) can be delivered by us everyday during the
lunch time with perfect discipline of time. Every tiffin we deliver
reaches to the customer at an accurate time. The Dabbawalas in
Mumbai are just 5,000 in numbers. Each dabba before delivering to
the customer moves in nearly 4 to 6 hands during the whole process.
So that there is no chance of mistake in it and the right dabba
reaches to right hand every day. This is the reason why we are
known around the whole world.
3. Became Symbol of Perfection The idea of delivering the dabba
was evolved nearly before 125 years when a banker wanted to have
home cooked food regularly in the office during the lunch time. So
he gave the opportunity to a man for delivering food to his office
from the home. Many other people also liked that idea and the work
grown up slowly and reached at a broad level in these 125 years. We
got success everyday in delivery of tiffins to thousands of people
at right time with the effort of many people. There is a big hand
of housewives in this success, because they are supporting us by
their trust from many years and inspires us to work continuously.
We use Dabba coding system in which we use alphanumeric characters
so that there are no chances of any mistake.
4. Became topic of Case Study Most of the Dabbawalas are the
semi literate people and among these 5000 Dabbawalas nobody is
highly qualified. But the qualification didnt affected our work
till today. We doesnt use any type of management theories for our
work. But we successfully do this work daily everyday without any
mistake. So the dabbawalas became famous around the whole world.
Many companies and high class universities invites us for giving
seminar and for arranging workshop. So that we can share our
experience with the world. We became the reason for case study
among the universities. They want to know what strategies and ideas
we use for our huge work. Many documents were made on dabba
delivery, in literatures we were mentioned and in news programmes
too we have been featured.This is the story of our little
success.
5. Our Vision When the word Dabba comes on the tongue of a man,
he mean only a lunch boxes filled with food inside. But it is not
only lunch that we delivers daily. The box contains something more
than simple food, that is the love and care of the housewives that
they want to make sure everyday that their loved ones, husband and
children get a healthy food every day at a right time. Dabbawalas
understands this love very well so they do all this work correctly
and calmly so that the customer get the hot and healthy food which
their family members cook daily.