Multiples Skill Inhouse Program

7242019 Multiples Skill Inhouse Program

httpslidepdfcomreaderfullmultiples-skill-inhouse-program 1143

ULTIPLE SKILLSULTIPLE SKILLS

2 days in-house program

designed by

TIMES Management Training Sdn BhdMENGENAL WATAKpps



900am Ice Breaker 900am Ice BreakerIntroduction Kaizen

Course Objective Synergy T eamw ork

Otimizing roes and unction

0$am Coee break 0$am Coee break

0amp0am Key erormance Inde( )KI 0amp0am Stress +anagement

-$m unc -$m unc

00m Communication enancement 00m robem soving

Conduct eective meeting

amp$m Tea break amp$m Tea break

ampamp0m Strategic artner ampamp0m Intercation w it +anagement

Course evauation

$00m nd $00m nd

Day 1 Day 2

PROGRAM OUTLINE



IntroductionIn current economic uncertainty1 te

suorting grou2s roe as beenunder great ressure to adat tonew business reaities and canges

Business across industries areacing and cometing wit minimaresources but greater e(ectations

Tis course wi e you

deveo a new skis or today2scaenging businessenvironment



Course Objective

3ow 4ou Can Imrove 4our 5ob erormance

6ter 6ttending Tis Course7 9 6be to generate strategic tinking

9 To increase your administrative vaue

and innovative9 eveo cost conscious attitude

9 To imrove communication skis in9order to create

cooeration among your coeagues 9 Contribute as a team ayer ororganizationa growt



bull Strategies not limited to top management Once the

plant wide strategies being communicated downward we

at our level and in line with our capacity also need to plan similarly

bull The linkage is needed and necessary in order to build

the operation chain

bull Some organisation in order to create such environment

they will establish QCC commitment committee MO

and ectbull Supporting sta is essential to support the strategies

which their individual goalskpi





Trend amp Challenge in

Supporting unction

Supporting

roup

Supporting

roup

TopManagement



JUST IMAGINEhellipJUST IMAGINEhellip

WITH POORSUPPORTING

Can the structure survive

with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion

ist down what will your competitor can do

To be ahead o your organiampation

ets brainstorm and discuss

( minutes





ligning objective behind the

strategies

bull )very year company will evaluate their perormance overalleconomic and market trend and competitor activities in order to

plan and eecute strategies

bull The strategies basically to gain more proit to be ahead than

competitor and to carry out continuous improvement on theoperations in order to be more eective and eicient

bull +owever the strategies should inline with the company goals

and ob-ective company mission and corporate value which also

act as a light house giving a direction



HOW TO OPTIMIampE OUR ROLE AN( )UNCTION

WITHOUT HAING )ULL COMMITMENT AN(

OWNERSHIP

bull Ownership mean sense o belonging where current

strategic contet is similarly to think as a business partner

bull Terms o Hu+an resurce now days has converted toHu+an caita Though the contract o employment make

you serve as employee but through the business scenario

needs normally management would like you to be a artner

at your own capacity

bull Once you have the ownership and think as how the

business man think deinitely the you will give your ull

commitment



our attitude is $our choice

bull et discuss what are the dierent between carrying out your

-ob as an employee compare as a business partner

bull hat your group think is more 0valuable1 to yourorganiampation hy

bull( minutes



23454

Some 6ey word that we have touched7

Creating 8alue

9 usiness 4artner 8s )mployee

Competitors thinking

lt Supporting sta as pillars

( Strategic Thinking

= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE

There is no such thing of work hard without

producing ldquoResultrdquo

Result must be measured Once it is measurable it will become

performance Index

You have to focus on our core functionwhich will be ke result area

This helps result to be monitored



-h$ need to onitor our result

To ensure we are in a right track in line withthe compan goals and direction

e are able to sharpen our edge and a head

of our competitor To identif our weaknesses which need forimmediate training

To capitalied our performance for career

advancement To evaluate ROI against our performance



hat do ou mean b ROI Return Of Investment

$ll kind of obamp function involve investmentsuch as office euipment salar work stationand etc(

$n investment definitel expecting return

such as effectiveness of services cost

improvement and ect



HOW (OES OUR )UNCTION LIN- TO ROI ROI

$ Eectiveness gt Meeting the departmental or organiampational

reuirement

0$ Cust+er satisactin gt $nternal or customer satisaction

on your services

1$ Accurac23 ti+e23 4uait2 o your services

5$ Cst savin or within the budget

6$ Achieve resut



To evaluate the 2O$ all key area will be measured either

through percentage o achievement and result customereedback and your perormance

$ your 2O$ is positive you are contributing towardsorganiampation 2O$ ou are also adding value to your unction

hat happen i your 2O$ is negative and whatever your

unctions is does not contribute towards company proit

ets discuss



o do such KPI being easured

0

0stabis your goa against te comany+ission

6ign your core unctions and set yourKI using S+6T aroac

S lt Seci=c+ lt +easurabe

6 lt 6cievabe

lt eaistic T 9 Timey



Speci1ic

Goas must be speii and shoud not be

genera

Being a speii you $no your diretioneary here are you heading or hat are

you intend to be speiiay

Eg I ant to be an oier in amp years time

To redue the typing error

To improe the preparing report s$is



Measurable

Goas shoud be measurabe here youan eauate the perormane or the

resutEg To inrease the prodution oumerom () to +))

To ompete daiy assignmentTo redue the timing o preparingmonthy report rom amp days to days



chievable

o not set a goas here it is

impossibe to ahiee

Eg To be a Manager in one year time

To redue the transport ost rom +)$

per month to amp$ per month



(ealistic

Goas must be something reaisti and

not pu$ the igure rom s$y

Eg To redue the transportation ostrom +)$ per month to amp$ per month

To inrease the Bonus rom +month to amp

months by net year



Tiel$

Good Goas must hae a time rame

hen to ahiee

The time rame shoud aso reaisti andahieabe

Eg To redue the stationery ost rom

+2$ per month to +)$ per month by rd 0r 2))



Tie our goals ith $our

per1orance

Set a yeary goas in order to tie it ith your

perormane

By doing so1 your annua perormaneeauation i be more pratia beause it

i arry ertain eight sore

ou an aso eauate your urrent

ahieement ith your persona adanement

pan



Aiscussion

ist down ( goals that you think you

wish to achieve by net year 9BB

5se the element o SM32T in

establishing the goals

( minutes



)3M4)

To build eective Customer 2elationship by having a

reuent meeting rom monthly to ortnightly by Q 9BBlt

9 To increase the issuing invoices or domestic customerrom 9B to B daily by )nd o Aec 9BBlt

To reduce the absenteeism rom 9BD to ED monthly by

March 9BBlt

lt To establish a policy on handling problematic customer

by Qlt 9BBlt



WRAP 7UP6ey words 7 2O$ return o invenstment

64$ gt tool to measure 2O$

SM32T approached





COMMUICTIO

STLEELEMENT 34 53MM6NI5ATI3N

Sender------message-------reeier



ldquoThe meaning of communication isthe response that you getrdquo

amp88 99

89 999



2arriers to Counication

+ 7earing hat e epet to hear 8ast eperiene eads us to epet to

hear the same message in simiarirumstanes Komuni$asi+pps

2 Ignoring inormation that onit ithhat e 9$no

Eauating the soure etrat ltinterpret meaning by sender



iering 8ereption

Words that mean dierent things to

dierent peopeSay the ord 93h to ommuniate the

ooing =Surprise1 Anger1 8easure

6nderstanding1 disappointment





To Overcoe the barrier

6se eedba$ 2 ays ommuniation- Abe to onirm understanding draing obgtetpps

6se ae-ae ommuniation do not gothrough many peope in sending message

boa ahmadpps

Be sensitie to reeiers ord

Be aare o symboi meaning I possibestraight to the point and ut it short

6se iret simpe anguage as ong as thereeie oud understand eary our message



34 a$s o1 e11ective

counication

+ See$ to ariy your ideas beore ommuniating

2 Eamine the true purpose o ommuniation 5onsider the situation1 human setting heneer you

ommuniate

5onsut be others be prepared

amp Be mindu tone1 ontent o message1 timing and

et 4oo-up ith your ommuniation

6se body anguage to assist

o not dominant the onersation

( Eye ontat to et reeiers $no that e areommuniating ith heltshe

+) ont 9mumbe or hae something in mouth hieta$ing



Selecting a counication

channel

In seeting the ommuniation

hanne1 you hae to oo$ at=

3bgtetie1 ho is the reeier1 urgeny1onidentiaity1 hether it is or reading1

approa or announement and et



Counicating ith uest

Cepresent the 5ompany

8oite1 riendy and ous on the point

ommuniatedo not epore something not reated to you

or ompany onidentiaity



Counicating ith

superior 4orma and respet

Short but straight to the point

Share ahieement rather than aiure

isuss probem ith some soution



2od$ language usage6sing your body anguage in assisting

your ommuniation ith others

espeiay during brieing1 meeting1presentation and et

6nderstanding reeiers body anguage

in order to ensure the understanding

suh as eyes1 ae or hand gestures et



Aiscussion

$dentiy ( communications problem in your work

place share it with the team and on your team

point o view what are the action can be taken tosolve the problem

Aiscuss gt B minutes



WRAP UP

)ercise 9 ways communication

9 Check understanding

5se body language

lt 5se simple language and straight to the point

( e a good listener





Anyone an hod a meeting 4orming a or$ group and onduting a

produtie meeting1 hoeer1 is a greater haenge This artie has

tips or meetings that get resuts

1Determine the outcome or objective of the meeting

7aing a ear purpose goes a ong ay to ensuring a

suessu outome As$ yourse andltor the partiipants

Duestions i$e=

aWhat oud be the most auabe thing e oudaompish ith our time

bWhat is the purpose o the meeting

7o does this meeting ontribute to the organiFationa

goas and obgteties



2Plan in advance

Abraham Linon as notorious or panning and said that or eery +

hour spent panning1 it oud sae hours in impementation5onsidering the progtet aiure rates in organiFations it oud be hard

to argue ith him

etermine the type o meeting ie1 probem soing1 brain storming1

dissemination o inormation1 etH and hat ormat i support thatpurpose

Assess hat inormation or other preparation i be needed 7o

i you ommuniate the resuts to others not partiipating in the

meeting1 but ho need to be apprised o the outome



The agenda

A good agenda should cover thefollowing areas

bull Overall purpose of the meeting

bull Date

bull Timings

bull Place

bull Objectives (allows people to prepare)

bull Attendance Vital

bull Responsibilities



3 Choose the participants

Seet those ho hae a reason to partiipate Those attending shoud=

a7ae a thorough $noedge o the meeting subgtet-matter and be

ready and abe to ma$e a auabe ontribution

bBe responsibe or impementing deisions or bringing a progtet to the

net stage represent a group that i be aeted by deisions made at

the meeting

Beteen our to seen peope is generay idea or any meeting1 ten is

toerabe and +2 is strething the imit Meetings tend to be more produtie

hen the number o partiipants is o In arge group meetings1 there is ess

opportunity or indiiduas to partiipate and onsensus deision-ma$ing

beomes etremey time onsuming and rustrating



4Roles

etermine hat roes i be needed ie1 someone to

ta$e notes1 story board1 present important

inormation1 etH The most ritia roe is the

aiitator This person is responsibe to meet themeeting obgtetie1 $eep it on tra$ and tatuy

ensure no one person dominates the meeting Seet

a aiitator ho i ma$e sure the ground rues are

ooed and maintain a neutra stane



5Develop guidelines

These are oten reated one and reused in subseDuent meetings It is

hepu to ist them on posters or ip harts that an be reerred ba$ toagain and again Some eampes are=

aNo ritiism

b5onidentiaity

No one i be interrupted hie spea$ingdIdeas onJt be gtudged in order to enourage reatiity

eStart and end on time

onJt present a probem ithout being abe to present a soution

gItJs o$ to pass

We hae ound that a un ay to enore guideines is to ta$e a piee o

paper1 rumpe it up1 and1 i someone ioates a guideine1 thro it at them

It $eeps the mood ight hie sti sending a ery important message



se meeting openers

These an be un and getting the meeting o on the right oot Itis important that the epetation be set up ront to ony ta$e one

or to minutes in order to minimiFe time impat Some

eampes are=

aWhat oud you i$e to get out o this meeting

bShare something about you no one ese in the room

$nos about

What has been the best part o your ee$

dWhere are you haing suess in you area right no



se visuals

Most peope an see hat you are presenting

better than they an hear it oing both i ensureyour message gets aross 6se ip harts1 sides

and hite boards to set the agenda1 brainstorm1 or

present ideas

$he paring lot

It an be easy to get stu$ on issues that might be

important1 but not direty tied to the obgtetie o

the meeting 6sing a ip hart ist the items as they

ome up At the end o the meeting resoe hatations need to ta$en to dea ith them



ampuestions

a$ Weh one said1 When managers as$ Duestions1 they

arenJt oo$ing or ansers1 theyJre oo$ing or aidation

0uestions are a poeru meeting too They eiit partiipation1

ideas and reatiity Een i you aready $no the ansers1

as$ing the right Duestions engages peope 8eope embrae and

on hat they partiipate in It reates onership1 aountabiity

and a greater ommitment to produe the resuts

There is no muh more inoement and muh better

attendane As a resut o the improed ommuniation in the

meetings1 the partiipants ontinue to as$ better Duestions in

their respetie areas They hae redued the amount o

oertime A o those ho impat Inentory 5ontro are engagedand on it1 erses ony the managers and superisors

Their meetings shited rom inormation dissemination to atie

partiipation and onership o improing resuts

1( )ocus on the end in mind




Thin$ about the ast time you ere as$ed1 Why isnJt this or$ing or

Why arenJt you hitting your targets 7o hepu are those

Duestions What peope reay ee is being as$ed is Why are you

suh a sre up

Eetie Duestions not ony turned this meeting around1 they aso

engaged the partiipants in reating a soution to the probem A

probem that1 beause they had reated1 they oned

0uestions ought to ous on the outome o the meeting1 onstanty

reerring the group ba$ to the meeting obgteties They shoud be

opened ended and orarded oused Why arenJt you hitting your

targets shoud be repaed by What do e need to do to hit our

targets

It is reay a simpe matter o ous o you ant them oused on a

the reasons something onJt or isnJt untioning1 a the hie eeing

rustrated and probaby angry 3r1 do you ant them oused on

hat itJs going to ta$e to produe the resuts 0uestions i get you

to either pae depending upon hih ones you as$



11eeting closers

Wrap up eah meeting by summariFing hat as aompished

7ere is a brie he$ist=

a7ae tas$s that ere reated during the meeting been

assigned a ho i do hat and by hen

bWere the obgteties o the meeting met I not1 is another

meeting reDuired

7o eetie as the meeting What oud e improe on or

net time

dWhat did you get out o the meeting

eWhat issues 8ACKING L3TH ame up that e ere unabe to

resoe What ations steps shoud be ta$en



et conduct a meeting on improving customer

relations

ist down your agenda and determine o role

and unction

2ole play gt conduct the actual meeting



EING A STRATEGIC

PARTNER



Cost (eduction

Manageent5ost improement deine as a steps and

ation being ta$en to spend isey ony to the

organiFation needsIn the other hand ho an you improe your

ost by getting the same serie or Duaity



Ma-ority o the company will ocus on improving cost as a

part o their strategic action Cost improvement normally

involve 7

Overhead cost such as overtime number o manpower

Stationery cost utility cost material cost F or

manuacturingG Transportation cost spare parts and

maintenance cost uniorm hostel and etc



Some ways o improving cost7

)nergy save paperless using rough paper

Maimise manpower utilisation plan your work to reduce

OT and work smart Hegotiate with vendors on cost

reduction T4M (S Maimised tranport seating

arrangement replace new uniorm when only torn or

damage out sourcing certain unction i necessaryI



Pro1itabilit$

It as deined as the ean inome that theompany made ater minus aay a the

reated oerhead ost and ost o operations

hih aso inusie ta

In reated to the ost improement1 the saing

that e hae made1 sha gae a positie

impat to the proit





UIL(ING A CULTURE

bull )ncourage suggestion and recognised good suggestion

bull $ncorporate as one o 64$

bull Create the awarness thru checklist email signature

poster and etc

bull $dentiying areas where creating high epenses and look

into 0how could you do think better or dierent than

what you are doing now with the same cost



id $ou ever thin5 about this

6uestion 77

bull 3re you the only player in the market bull hat will the competitor think about you

bull hat will the competitor do to be ahead o you

bull hy the handphone and $T industries change their product so reuent

bull hy there is a 0lobaliampation1 03JT31 and etc

bull ill the economy stagnant and did not change

bull hen is our last economic crisis and when is net

bull ill there anymore war disaster and etc



Aiscussion

hy do you think it is important to build cost

conscious culture in your organiampation ist down reason and lets discuss

B minutes



COTIUOS

IMP(OampEMET 8KI9E



-AIampEN is a Kapanese word meaning

gradual orderly continuous improvement

The 63$L)H usiness strategy involves

everyone in an organiampation working together

to make improvements without large capitalinvestment



63$L)H is also a culture o sustained continuous improvement

ocusing on eliminating waste in all systems and processes o anorganiampation

T+) 63$L)H 3442O3C+

bullCreate waste gt ree systems and procedures7

bull Aeine clear leadership initiatives

bullSustain a culture o unrelenting continuous improvementbullQuick product change over



ASIC TIPS )OR -AIampEN ACTIITIES

bull Aiscard conventional ied idea

bull Think o how to do it not it cannot be done

bull Ao not make ecuses Start by uestioning current practices

bull Ao not seek perection Ao it right away even i or only (BD

o target

bull Correct it right away i you make mistake

3sk 0+1 ive times and seek root causes

4iping straw



SOM) H)3T$8) 2)S4OHA)HT

bull $ am too busy to study it

bull $ts good idea but the timing is too early

bull $t is not in the budgetbull Theory is dierent rom practice

bull et someone else think about it

bull $ know the result even i we dont do it



WH (O OU NEE( -AIampEN

WH IG ORGANIampATION ELIEE IN -AIampEN

The answer is usiness and world economy is changing

everyday The changes make our competition more

competitive $ we do not work out a strategy plan to beahead o our competitor and we do not ready or changes

and improvement e will not survive

63$L)H is a needs or our organiampation to keep on

surviving



A$SC5SS $H 3 2O54 +$C+ 32)

SOM) 32)3 $H O52 O23H$L3T$OHT+3T O5 C3H AO SOM) 63$L)H

COHT$H5O5S $M42O8)M)HT

B M$H5T)S



SE(

TE -O(K



Kerja Kupulan

Sebagai $umpuan so$ongan1 $ita masih tetap

sebuah $umpuan dan mempunyai matamat yang

sama

Kergta Kumpuan beerti se$umpuan indiidu yangbersatu dan memain$an peranan mere$a demi

menapai satu matamat

+mi-

Sesat dm hutan

+mi-

Sesat dm hutan

-ES -AJIAN SESAT (ALAM HUTAN



-ES -AJIAN 7 SESAT (ALAM HUTAN

3nda dan kumpulan anda menyertai lawatan ke +anoi selama ( hari dengan menaiki

pesawat 3ir 3sia Oleh kerana maklumat yang diterima bahawa cuaca di +anoi ketika

ini agak panas anda hanya memakai Keans dan Tshirt

Aidalam penerbangan -uruterbang ada memberitahu bahawa penerbangan mengambil

masa -am dan anda di -angka tiba Kam 4agi 6etika pengumuman dibuat anda

dimaklumkan bahawa anda kini berada di ruang udara Timur Thailand iaitu =BBBB kaki

dari paras laut berhampiran hutan tebal yang terletak BBkm dari perkampungan

orang asli

Sebaik saha-a pengumuman tersebut tamat tibatiba salah satu en-in di sayap kiri

meletup dan pesawat terus men-unam dan mendarat cemas Semua anak kapal termasuk -uruterbang terbunuh kecuali anda dan kumpulan anda 3pi mula merebak dan anda di

kehendakki keluar dari pesawat segera

6etika hendak keluar anda melihat barangan berikut berselerak di lantai7

4istol signal wisel parang cermin botol kosong cokelat alkohol pembesar suara

tali peta kompas dan selimutSoalan 7

Semua barangan tersebut M)ST$ dibawa keluar tetapi senaraikan mengikut

keutamaankepentingan barangan mana yang diambil 9lt dan seterusnya

uat keputusan samada untuk tinggal atau teruskan per-alan mencari bantuan erikan

alasan akan keputusan tersebut



Peranan Kita sebagai hli

Kupulan

Memain$an peranan yang diamanah$anMemi$u tanggunggtaab dan masaah

bersama

Menapai matamat yang ditentu$anMembantu ra$an yang ain dimana peru

Memahami SW3T ra$an ahi $umpuan



alangan Kerja Kupulan

8enting$an diri sendiri

Tida$ memain$an peranan yang sepatutnya

Tida$ memahami matamat

Komuni$asi yang tida$ ee$ti antara ahiKepimpinan yang emah

Tida$ memahami ahi $umpuan

8unyai si$ap ego dan tida$ beri$iran terbu$a



Penting5an iri Sendiri

Mempunyai si$ap 9masaah aa$ bu$an masaah

saya

Apabia ini bera$u1 anda a$an hanya mea$u$an

sesuatu yang ada $epentingan dan tida$ a$anmembantu ra$an ain

Begitu gtuga gti$a gtabatanlt$umpuan anda ada

masaah1 anda $an hanya uba untu$ meepas $andiri anda dengan apa ara se$aipun



Tida5 eain5an Peranan

Kergta Kumpuan ibarat satu pasu$an Boasepa$

Se$iranya antara pemain tida$ memain$an

peranan mere$a1 8asu$an tersebut pasti teasBegitu gtuga boeh diibarat$an sebagai pendayung

bot naga i$a beberapa pendayung berdiam diri

atau mendayung arah yang berainan1 pasti

mere$a tida$ a$an bergtaya

+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai

MatlaatMatamat adaah samar atau Ketua

tida$ memasti$an mere$a aham a$an

matamat - ibarat bergtaan tanpa tugtuanatau $ompas

Ahi daam $umpuan a$an bergera$

mengi$ut haa tugtu sendiri atau arahyang berainan



Kouni5asi ang tida5

e1e5ti1

Ahi daam $umpuan tida$ ber$omuni$asi

antara satu sama ain samada mempunyai

masaah dengan ra$an se$ergta di$a ini bera$u1 proses $omuni$asi daam

menyaur$an ma$umat1 arahan d a$an

tergtegtas mengtadi$an $umpuan tida$berungsi



CUA -ENAL PASTI 1 -ELEMAHAN -ERJA-UMPULAN lt TEAMWOR-= (I TEMPAT -ERJA

AN(A (AN INCANG-AN gt

3 4ada pandangan anda punca ianya berlaku

4ada pandangan 65M453H

anda bagaimana ia boleh di atasi





oss is chasing on deadline eve got an important call to make but were waiting or one more piece o inormation that was

promised to us two hours ago e have meeting to attend Theres

never enough time There are so many things to do and so little time

in which to get them done 2eports are due 4ro-ect deadlines arecoming up 3 ma-or client hasnt paid your latest invoice and there

are bills to be paid net week Stress is closing in on all o us Stress

is aecting not only the way we do business but our bodily health

at the same time hile we cant make stress go completely away

there are some things we can do to reduce our stress levels and

make us happier and more productive which reduces our stress

levels and makes and so on and so on

(OES THIS SOUN( )AMILIARhellip







Stress Manageent

6nderstand your mind1 body and sou

Wor$ing ie ye is onsist o arious senario We shoud

be abe to $no ho to use our mind1 aare against our

physia and spiritua ea$nesses and strength

This is important on ho e oud handed stress in propermanner beause e the ony one ho $nos better about

ourse



StressStress being deine as a pressure against your mind

and emotiona hih ead to beome angry1 tense1

sad or rustration

A minimum ee o pressure is good or us to $eepon perorming

Too muh pressure oud

aet our heath



Identi1$ing causes o1

stressToo many sudden hanges an be a main

ause o stress

Stress oud aso ause by our ay o ie

suh as to muh smo$ing1 anything reated toaeine and aoho and no eerise

7oeer here are some other auses that e

oud oo$ into



Overcoing stress5ontro your ay o ie8an or your daiy atiity o dierent

thing on dierent days8an or uture and do not oo$ at mista$e

or aiureStop smo$ing and ta$e ess aeine drin$s

o eerise at east2) minutes and days a ee$



Change the a e are thining Identiy the thin$ing habit and get rid the negatie thin$ing and at the

same time deeop positie thin$ing Learn to oo$ things in dierent ie in order to understand the

rationae Share your thought and eeing ith ose riend in order to reease the

pressure

Enourage to rite don your thin$ing to anayst$ae a brea Immediatey ta$e a short brea$ Cea and breath soy I neessary ta$e a a$ and oo$ something green or ta$e short nap

Ta$e a ong shoer or go or body massage Go or hoidays



ction Plan 1or high energ$

leaving

8ratie good lt simpe eeriseonsistenty

Ta$e good baane on ood ombinationo not do thing ast minuteslt hae aproper pan

Start you day in the morning ith agood mission statement

Aays be positie



N3s health problems go heart diseasediabetes cancer and obesity get all the

limelight ut we should pay -ust as much

attention to another serious health issue7stressN

Ar +- Jadampilah 6amsah STAR May 9= 9BB



ST(ESS(EE TIP 3

T(ESS(EE TIP 3

WHEN IN DOUBTWHEN IN DOUBTASKASK

You canrsquot solve a problemif you donrsquot know whatis it



ST(ESS(EE TIP lt

T(ESS(EE TIP lt

WATCH WHEREWATCH WHERE YOUrsquoRE GOING YOUrsquoRE GOING

Setting clear objectivesand directions couldsave you from potential

pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =

AVOID RUMOUR-AVOID RUMOUR-MONGERINGMONGERING

Loose lips sink shipsAnd it could be the boat

yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt

THINK POSITIVETHINK POSITIVE

Work hard but worksmart

Where possible delegateShare your positivity

itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP

GIVE YOURSELFGIVE YOURSELF

SOME SPACESOME SPACE

When yoursquore up against the wallstop

ake a deep breath or go for awalk

Some fresh air will do you a lotof good



ST(ESS(EE TIP

T(ESS(EE TIP

BREAK AWAY FROMBREAK AWAY FROM

ROUTINESROUTINES

ake a different road to worktomorrow

You never know what you mayfind



ST(ESS(EE TIP A

T(ESS(EE TIP A

SPEAK YOUR MINDSPEAK YOUR MIND

f you have something to saysay it

eeping frustrations to yourself

will do you more harm thangood



ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX

PUT YOUR FEET UPPUT YOUR FEET UP

Stop every now and then

and smell the roses$e proud of what yoursquove done



ST(ESS(EE TIP

T(ESS(EE TIP

FREE YOUR MINDFREE YOUR MIND

hink outside the bo

and you wonrsquot paint yourself into a corner



ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7

Duggle $our tie ell and

$oull end up ith enoughtie

1or both or5 and pla$



ST(ESS(EE TIP 33

T(ESS(EE TIP 33

PLAN AHEADPLAN AHEAD

Lear r $r amp(a)e

Ma)e e +a( $rsquoeear( ( aamp amp ramp 0ampr0e



ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT

We (e 1rere (ar( ( rampersquo( e( 0)e Le( e

(ea +amp( a e+ ae (eamp r



bull Reace the hrase I have t $ $ $ with I et t $ $ $

Small business writer Aon Aoman author o Out Wr Get

Int usiness and L ere u Leagt Maret Research

Mae Eas2 says thatwhen hes eeling overwhelmed and has too many things to do

he starts using the phrase N$ get toN N)ven the most miserable o

tasks seem easier and less stressul i you get to do them $ts kind

o like a reward Oooeee $ get to make cold calls today $t gives

you a positive eelingN y removing that eeling that you NhaveN

to do something youve reduced some pressure and stress

STRESS )REE TIPSSTRESS )REE TIPS

S SS SSTRESS )REE TIPS



bull Cut ut the cee3 ht chcate3 an st rins

Caiene can cause aniety and make things more

stressul So you might want to limit your trips to

Starbucks when you are suering rom stress

bull

-ee t2s n 2ur es My wie used to keepNTransormersN near the phone Transormers were plastic

robots that changed their shape depending on which way

your turned them and moved their body parts She played

with them while she was on the phone $t gave hersomething physical to do and mental at the same time

and helped reduce aniety





bull Write wn 2ur stressu situatin y putting your

thoughts down on paper For in the computerG you can transer

your emotions rom your mind to something more tangible

3ter youre done with the writing you can crumble up the paper

and throw it away or light a match to it and let your troubles go

up in smoke

bull E8ercise $ have a NThigh MasterN that $ use to eercise my

upper body and my thighs when $ve been hunched over a desk or

too long etting away rom the desk and eercising or -ust a

couple minutes can reduced stress remarkably $ you can get away

or a walk thats even better Think about pleasant thoughts and

not about your problems that helps also



bull Get s+e 82en int 2ur B2 B2 Breathin ee2 +eadache epert ArKery Jinnigan in his book Lie e2n Heaaches says that one o the main

keys to a healthy body is getting oygen which we cant do i were all slumped

over and stressul Take a ew minutes and close your eyes and breathe deeply

and slowly $ like to tell mysel that with each outgoing breath $ am becoming

calmer and less worried and stressed $ you can stop and breathe deeply or tenminutes a couple times a day you can reduce your stress dramatically

Nreathing becomes short and shallow when we start stressing outN says

Aeborah Kohnson )dA an assistant proessor at aylor 5niversity in aco

Teas NThe uickest way to break this tension loop is to start drawing air deeply

into your lungs which allows oygen to low throughout the body ou should

eel a dierence almost immediatelyN

rom Soothe your stress spots Fitness Hovember E





bull Eat a sweet hen youre eeling really stressed take a

minute and eat a bite or two o candy Fwatch out orchocolate which has caeine in itG 2esearchers have ound

that stress levels go down when we consume sugars

bull Mae 2urse at h+e 4ersonaliampe your workspace

Surround yoursel with photographs o home posters rom

avorite movies or plants and lowers The amiliar homeyob-ects help rela tensions

bull (rin s+e rane uice Scientests have discovered

that vitamin C can reduce the production o stress hormones

)at an orange drink some -uice take a 9BB mg supplementor eat other oods rich in vitamin C like broccoli brussels

sprouts cabbage cauliower tomatoes peppers potatoes

strawberries graperuit and cataloupe J



bull Sin a sn This tip does double duty music and singing

relaes the body 3HA by singing you breathe more deeply

Aepending on your voice however you might create more

stress rom the people around you

Watch a unn2 vie aughter like singing gets more

oygen into our lungs so watch something that gives you some

belly laughs Ar +-Jadampilah 6amsah says the essence o humor

is anticpation and payo Kust like reducing stress




OB0+ SOgtI



PrBe+ svin usin a 6Dste rcessgt

Aescribe the situation and deine the problem

9 Conirm the actual causes

)valuating the potential solution

lt Take action based on the solution

( Monitor the result

Or4lan Ao Check 3ction 4AC3



Proble nal$sis

esribe 8robemState and speiy the probem ater the

brain storming

5onirm the atua 5auses6se $noedge and eperiene to Foom in

against a possibe auses

Test The possibe auses

5onirm True ause

)valuating the 4otential Solutions




bull ist down all potential solutions and gathered all data

bull )valuate the advantages and disadvantages and identiy

conseuences

bull enerate alternatives

Take 3ction based on Solutionsbull Once you have make the decision on which solution need

to take take the necessary action

Monitor the result o each actionbull 2esult should be monitor to ensure the eectiveness o

such solution

P(O2LE SOLI



Mastura merupakan peker-a di syarikat electronics sebagai seorang 4embantu

4entadbiran Aia baru berkhidmat hampir = tahun Seminggu yang lalu

Mastura mendapat 6etua Kabatan yang baru Mastura yang telah lama beker-amerasakan beliau telah buat yang terbaik dan puas hati dengan tugas

0routine1nya

alaubagaimanapun os baru Mastura sering membuat beberapa perubahan

dan meminta Mastura menyiapkan ker-a lebih pantas contohnya kalau sebelum

ini Mastura mengambil masa E hari untuk menyediakan ga-i F 4ayrollG eliaumahu Mastura pendekkan kepada ( hari Menurutnya Mastura punya rakan

yang lain yang turut membantu Malangya os Mastura tidak tahu bahawa

hanya seorang saha-a yang benarbenar cekap kerana 9 lagi masih baru dan

kadangkala sukar memberikan ker-asama antara sesama mereka Sistem

4ayroll yang digunakan adalah secara manual dan hanya menggunakanMicrosot )cel sedanglan mereka mempunyai BBB peker-a

3pa masalah Mastura sebenar bolehkah Mastura melakukan perubahan

F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI

TOOLSThere are many tehniDues o probem

soing suh as =

Brain stormingMind mapping

4ish bone tehniDue

2 i St i



2rain Storing

This is the tehniDue here you thro

a $inds o data to anayst the probem

List treats and opportunities Identiying onerns that reDuire ation or

direty impat you

As$ Duestion= hat deiation do e haeWhat hoie e ae1 What do e hae to

do

Mi d M i



Mind Mapping

6sing a diagram in the midde as a

brain lt mind and epand the ine on a

possibe data o identiying1 anaysttrend and proiding soution

)3M4) OJ M$HA M344$H

4 2 d 6 i



Jile misplaced

Ho proper log book at

other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping

CREATE A MIN( MAPPING IN SOLING THE

)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues

This tehniDue as orm by a apanese

name Ihi$aa

Something simiar i$e mind mappingbut there are using ishbone to deeop

ino



J$S+ OH) COHC)4T





INTERACTION WITHMANAGEMENT

INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li



Interaction uideline

38EN ith hat and hyesribe reasons or the disussion

Briey epain ba$groundWhat eer your pratia need gathering inormation1 brainstorming

ideas1 or probem soing This is the irst interation Guideine or

any disussion

Introdue the topis you ant to oer by epaining hat you ant tota$ about and hy its important 7ighight any ba$ground

inormation that support the purpose and importane



4ind 3ut etais

Ehange detais inormation o the topiand ariying those ho sti unear

eeop Ideas

uring the interation1 you and the otherperson or$ together to generate idea andepore aternatie or possibe soutions

Aays open minded and as$ or other

ideas as muh as possibe



Agree on AtionsWhen agreeing on ations1 use the other

persons suggestion i possibe eide

ho do hat by hen

5ose ith reie and set oo-upEpress appreiation

eide on hen to he$ progress



Infuencing Strategy ndash The 5 Psbull Position lt te current issue

bull Probem lt wy cange is neededAteconseBuences o not canging

bull Persona ro=e lt understanding teCmaD o te oter erson lt teir

argumentsAeeings E ersona stye

bull Possibiities lt otions or cange1conseBuences1 advantages E

disadvantagesbull Proosa lt recommended otion1 wit

reasons and ossibe =rst stes

6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7

bull Maintain or enhance sel esteem

bull isten and respond with empathy

bull 3sk or help and encourage or involvement

REPLACE COMPLAINTF WITH )EE(AC-

J))A3C6 J5HA)M)HT3S7




bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6

bull hat was said and donebull hy eective

J))A3C6 JO2 $M42O8)M)HT

bull hat was said and done

bull Suggested alternative

bull hy alternative is more eective

(O O- O77 LETS O SO ETI



E- S P(T O KI9E TO

OU(SELES

9 I you ant to hange

the ation1 you hae tohange your thin$ing

ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66

COMPLIMETSCOMPLIMETS




hearts Eer notie ho good you ee henEer notie ho good you ee henyou gie a ompimentyou gie a ompiment

hearts

Een i peope are a$ard in reeiingEen i peope are a$ard in reeiingthem1 they appreiate themthem1 they appreiate them

hearts When e ma$e it a habit toWhen e ma$e it a habit to )I+ )I+ genuine ompiments1 e aays begenuine ompiments1 e aays be

oo$ing out or the good in peopeoo$ing out or the good in peopehearts This is a part o being positieThis is a part o being positie

To egativeTraps



To egativeTraps

0e0e postponepostpone our positive7 8 Irsquoll be positive when9 0hen the bonus is paidoff hen e go for training in ltentingPhuet or =aaii hen find a better

jobgt0e loo bacloo bac to the past and sa ldquoIf I

have known today was going to be socompetitive I would have been positive

yesterday 9Positive is not a when 7 Positive is a 0

WorkWork



WorkWork

ots of people ill tell ou ldquoIrsquoll beldquoIrsquoll behappier if my job was easierhappier if my job was easier uthen or gets easier the uit and loofor another challenge

$he truth is e love challenge etAs stopidding ourselves6 earl ever job isrepetitious

ften the secret to enjoing a job is not

to change our job but to change ourattitude

La o1 ProgressLa o1 Progress



La o1 Progressg

Eerything has ups and dons - nothing traesEerything has ups and dons - nothing traesin straight ines This appies to your onin straight ines This appies to your on

progress in any progtetprogress in any progtet Keep your eye on yourKeep your eye on yourtargettarget1 $eep putting in the eort and you reah1 $eep putting in the eort and you reah

your target despite the ups and donsyour target despite the ups and donsSuessu peope reaise that they reah theirSuessu peope reaise that they reah their

goas by ontinuousygoas by ontinuousy orretingorreting We get oWe get oourseourse11 orret1orret1 and get ba$ on ourse Shipsand get ba$ on ourse Ships

do it Co$ets and missies do itdo it Co$ets and missies do it5orret 5orret 5orret5orret 5orret 5orret



he key of being positive is nothe key of being positive is not

that you never get upsetthat you never get upset

frustrated or irritatedfrustrated or irritated

It isIt is how uickly how uickly you decide toyou decide tosnap out snap out of itof it



$ST AOH ( H) S6$S 3HA

6HOA)A) T+3T O5 +38) )32H

JO2 T+) 43ST 9 A3S +$C+ O5 C3H344 TO O52 A3$ KOS

Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



900am Ice Breaker 900am Ice BreakerIntroduction Kaizen

Course Objective Synergy T eamw ork

Otimizing roes and unction

0$am Coee break 0$am Coee break

0amp0am Key erormance Inde( )KI 0amp0am Stress +anagement

-$m unc -$m unc

00m Communication enancement 00m robem soving

Conduct eective meeting

amp$m Tea break amp$m Tea break

ampamp0m Strategic artner ampamp0m Intercation w it +anagement

Course evauation

$00m nd $00m nd

Day 1 Day 2

PROGRAM OUTLINE






Tis course wi e you




Course Objective













the operation chain










Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






Tis course wi e you




Course Objective













the operation chain










Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Course Objective













the operation chain










Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







the operation chain










Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




Supporting unction

Supporting

roup

Supporting

roup

TopManagement




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




WITH POORSUPPORTING


with a the chaenes

arun$$

lobal changes

Competitiveness

$nternal weaknesses



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



roup discussion




( minutes






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




strategies












OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





OWNERSHIP









commitment







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







bull( minutes



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



23454


Creating 8alue





= Ownership



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



EELOPI KE

PE(O( CE IE)

KPI+



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



O- OES KPI LIK TO

OU( PE(O( CE




performance Index

















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand















improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







improvement and ect





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





reuirement


on your services



6$ Achieve resut








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand








ets discuss




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




0




6 lt 6cievabe




Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Speci1ic


genera








Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Measurable






chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



chievable


impossibe to ahiee






(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



(ealistic





months by net year



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Tiel$


hen to ahiee







per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




per1orance


perormane





pan



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Aiscussion





( minutes



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



)3M4)





March 9BBlt


by Qlt 9BBlt





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





SM32T approached





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



COMMUICTIO






amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




amp88 99

89 999










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



iering 8ereption












boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand








boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






boa ahmadpps






34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



34 a$s o1 e11ective

counication



ommuniate











channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




channel














Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Counicating ith















Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand











Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Aiscussion







WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



WRAP UP



5se body language


( e a good listener











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand











Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand









Duestions i$e=




goas and obgteties



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



2Plan in advance



to argue ith him








The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



The agenda



bull Date

bull Timings

bull Place












the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand









the meeting








4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



4Roles










5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



5Develop guidelines



aNo ritiism

b5onidentiaity




gItJs o$ to pass






se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



se meeting openers



eampes are=



$nos about





se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



se visuals




present ideas

$he paring lot







ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ampuestions






















suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







suh a sre up








targets








11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



11eeting closers






meeting reDuired


net time







relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




relations


and unction




EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



EING A STRATEGIC

PARTNER



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Cost (eduction









involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





involve 7
















Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand












Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Pro1itabilit$



hih aso inusie ta



impat to the proit





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



UIL(ING A CULTURE




poster and etc







6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




6uestion 77










Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Aiscussion



B minutes



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



COTIUOS

IMP(OampEMET 8KI9E












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand












T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





T+) 63$L)H 3442O3C+











o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand








o target



4iping straw


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand


















surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










surviving



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



A$SC5SS $H 3 2O54 +$C+ 32)



B M$H5T)S



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



SE(

TE -O(K



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Kerja Kupulan



sama



+mi-

Sesat dm hutan

+mi-

Sesat dm hutan












orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand











orang asli














Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




Kupulan


bersama
















saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand














saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





saya














+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










+mi-

Menara stra

+mi-

Menara stra

Tid 5 M h i



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Tida5 Meahai








Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Kouni5asi ang tida5

e1e5ti1


































Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





























Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






















Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




















Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Stress Manageent






ourse





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





sad or rustration



aet our heath





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





ause o stress




oud oo$ into












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand












pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






pressure






leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




leaving




Aays be positie









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand









ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP 3

T(ESS(EE TIP 3





ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP lt

T(ESS(EE TIP lt



pitfalls





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP =

T(ESS(EE TIP =



yoursquore on



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP gt

T(ESS(EE TIP gt




itrsquos contagious



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP

T(ESS(EE TIP








ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP

T(ESS(EE TIP


ROUTINESROUTINES





ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP A

T(ESS(EE TIP A







ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP B

T(ESS(EE TIP B

RELAXRELAX






ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP

T(ESS(EE TIP


hink outside the bo




ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP 34

T(ESS(EE TIP 34

ULTITSK7ULTITSK7






ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP 33

T(ESS(EE TIP 33


Lear r $r amp(a)e




ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ST(ESS(EE TIP 3lt

T(ESS(EE TIP 3lt

CHILL OUTCHILL OUT






















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




















bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







bull















up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand








up in smoke
















































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










































OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



























OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand














OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



OB0+ SOgtI












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand












Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Proble nal$sis


brain storming




5onirm True ause







conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






conseuences





such solution

P(O2LE SOLI






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






0routine1nya









F( minitG

P(O2LEM SOLampI



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



P(O2LEM SOLampI


soing suh as =


4ish bone tehniDue

2 i St i



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



2rain Storing




direty impat you


do

Mi d M i



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Mind Mapping





4 2 d 6 i



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Jile misplaced


other department to

trace

responsibility

3 proper cabinet

Heed to ollowup

Send reminder

4oor 2ecord 6eeping


)OLLOWING PROLEMSgt



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



)OLLOWING PROLEMSgt

C5STOM)2 COM43$HT

OH A)$8)2 O2 CO5HT)2 S)28$C)

9 S+O2T3) OJ 23 M3T)2$3 J2OM

AOM)ST$C S544$)2

M3S33+ 6OM5H$63S$ A)H3H

636$T3H3H K33T3H 3$H

i hb T h i



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



ishbone Techni6ues


name Ihi$aa


ino



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



J$S+ OH) COHC)4T






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand






INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




INTERACTION CCLE



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



O4)H

A)8)O4

C32$J

32))

COS)

I t ti id li







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand







any disussion





4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



4ind 3ut etais


eeop Ideas








ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





ho do hat by hen












6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










6) 42$HC$4)S $H $HT)23CT$H $T+



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



6) 42$HC$4)S $H $HT)23CT$H $T+

OT+)2S7









bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




bull Speciics

bull Sincere

bull alanced

4OS$T$8) J))A3C6









E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



E- S P(T O KI9E TO

OU(SELES



ig igar



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



0 DD $ P+$ )+

0 )+ $ P+ 66






hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand





hearts




To egativeTraps



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



To egativeTraps





WorkWork



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



WorkWork








La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



La o1 Progressg















6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand










6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand




6HOA)A) T+3T O5 +38) )32H


Learning Point



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand



Learning Point77

I hear1 I orget

I See1 I remember

I o1 I 6nderstand

Documents

Multiples Skill Inhouse Program