Multifamily's Biggest Event Returns to Las Vegas

3FEBRUARY | MARCH 2015

Executive Director Michael Fazio ....................... (702) 436-7662 Nevada State Apartment Association (NSAA)

Executive Assistant Aysha Park ........................... (702) 436-7662 Nevada State Apartment Association (NSAA)

NVSAA 2015 Board of Directors

WHO WE AREThe Nevada State Apartment Association (NVSAA) is a non-profit organization

that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The

NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.

WHY WE EXISTThe Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative efforts, by promoting

career development through education and by offering entertaining social opportunities. The NVSAA also strives to promote the highest level of

professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing,

maintenance and suppliers.

Bottom line… we exist for you, because of you.

9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445

Email: [email protected] • Web Site: nvsaa.orgExecutive Director: Michael Fazio, [email protected]

Executive Assistant: Stefanie Smith, [email protected] & Membership Coordinator: Julia Gardiner, [email protected]

NVSAA Platinum Sponsors:• Certified Fire Protection• Western Risk Insurance• Sherwin Williams • Cox Communications• Silver Lands, Inc.• Quality Towing• Apartments.com

• Fire-N-Ice Heating & Air Conditioning• Karsaz Law• KRT Concepts• Belfor Property Restoration• Houston Contracting Corp.• Sunland Asphalt

NVSAA welcomes our newest members!

Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)

Events & Membership CoordinatorJulia Gardiner……….. [email protected] State Apartment Association (NVSAA)

Executive Assistant Stefanie [email protected] State Apartment Association (NVSAA)

President Taylor Verhaalen…………….(702) 204.9902Stout Management Company

TreasurerErica Arthur…………………….(702) 990.2773Ovation Property Management

Executive OfficerBobby Segura………………...(702) 335.2717Quality Towing

Legal CounselEric Newmark………………...(702) 306.4830Karsaz Law

DirectorSteven Olmos………………...(702) 303.1621 Silver Lands Inc.

DirectorSharee Bennecke……………(702) 265.9246Apartments.com

Director - RENOChrissy McCulloch……….....(775) 790.4450Vintage at South Meadows

DirectorGreg Morehead……………...(602) 740.9289 Fairfield Properties

DirectorMario Ortiz……………………..(702) 395.0071Fire-N-Ice Heating and AC

DirectorMary Rodriguez……………...(702) 378.8917Camden Property Trust

Vice PresidentPhyllis Garcia………...............(702) 465.4667Pinnacle

Past PresidentJanice Richards……………….(702) 581.3591Camden Property Trust

Executive OfficerDebra Peterson……………….(702) 499.2785For Rent Media Solutions

DirectorBret Holmes……………………(702) 401.4674Advanced Management Group

DirectorAmy Hjerpe…………………....(702) 419.2124Pinnacle

Director - RENOLucky Merry…………………….(702) 569.1504Prime Residential

Director - RENODanett Michelini……………..(775) 722.0764For Rent Media Solutions

DirectorTommy Zauder………………..(702) 574.4574Alliance Residential

DirectorKen Coats………………………..(702) 401.6760KRT Fitness and Patio Concepts

DirectorChico Lucero………………..….(702) 374.8750Prime Residential

New Property Members

• 6990 Polaris Ave• Adiamo Apartments• Alexan Crossroads• Alta Royal Vista• Bay Breeze Apartments• Bighorn Apartments• Broadstone Solis• Canyon Pointe• Casa de Alicia

Apartments

• Fifteen Fifty Unique Apartments

• Gramercy Parc• Green Tree Apartments • Paradise Park 2• Rebel Place Apartments• Reflections at the Lakes• San Diego Family Housing• Sky Vista Commons

(Reno)

• Snug Harbor• Southern NV Rental

Holdings• Spanish Hills (Reno)• Steven Goldman• Sunrise Springs • Tuscany Apartments• Village at Iron Blossom• Whittell Pointe 1 & 2

New Partner Members• Behr Paint• Cap X Construction

Services LLC• Conservice• Gothic Grounds Man-

agement

• Har-Bro Construction• LeaseLabs• National Credit Systems

Inc.• Opti-Fit International,

Inc.

• Precision HVAC, Inc.• ProChem ProActive• Surface Specialists of NV• The Apartment Guide• The Screening Pros• Valet Waste

IN THIS ISSUE News & Updates 4 Executive Director’s Message 10 Don’t Be Afraid to Try New Things 12 Platinum Sponsor Spotlight: Belfor Property Restoration, Houston Contracting Corp. and Sunland Asphalt 14 How (and Why) to Build Community within Your Community 16 The Top 8 Operations Insights Tips from 2014 20 The Big Changes Coming to Water Heater Standards 22 Products & Services Guide

Feature Article 8 Multifamily’s Biggest and Brightest Invade Las Vegas

4 www.nvsaa.org

Apartment Insight is published by the Nevada State Apartment Association.

Apartment Insight is the official trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles.

Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its officers and Board of Directors, not to endorse any products or services.

Apartment Insight Committee:Michael Fazio

Nevada State Apartment Association

Cover art courtesy of Michael Fazio

For Advertising Information, Contact:Dani Gorden801.676.9722

[email protected]

CONTINUED ON PAGE 6

Volunteering takes up our time, energy, and sometimes, money. It can be hard work. It can find us doing and seeing new things, which can be challenging and even a little scary. So why does anyone even go there?

Well, here's a reason:

Volunteering is Good for OthersThe world is not a perfect place, and many people, animals, places, and communities need help. Governments and professionals try to meet everyone's needs, but it's impossible for them to do it all.

This is why people become volunteers: because they can make a difference where someone or something needs help. If people never help each other and only care about themselves, the world becomes a crueler, sadder place. But when we volunteer our time, money, or talents, we help make our planet a better, happier home where people work together to make life easier for all.

Volunteers and volunteer groups can:• Bring food to hungry people• Find homes or clothes for those who need them• Make neighborhoods safer and more beautiful• Protect wildlife and natural areas• Help care for pets and other animals• Bring comfort and happiness to lonely people• Care for people who are sick, or help find cures for diseases• Help people learn to read or do better in school

Need another reason? How about this one:

Volunteering is Good for YOUAre you thinking, "What's in it for me?" The answer is, plenty! Here are some of the things you might get in return for your giving:• Making new friends• Gaining important skills and experience that will help you later in life• Making connections that can lead to a job or career• Seeing more of your community and world• Building confidence and self-esteem• Exploring what you want to do with your life


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• Feeling needed and important• Feeling satisfaction at getting things done and helping others• Meeting people who could be role models• Using your mind, body, and creativity• Getting active and healthier• Relieving stress• Fighting boredom• Spending time doing what you really care about• Gaining an edge on getting into college • Feeling like you're part of a community• Having fun!

Hey... it looks like being a volunteer gives as much good stuff to you as it does to the people, places, or animals you're trying to help! That's the secret of volunteering. People who become volunteers usually lead richer, happier, and more satisfying lives than those who don't volunteer.

Now you may be asking, “How Can I Make A Difference? Why is Fazio Writing About This?”

Keep reading …

In June of this year the NVSAA, in conjunction with the National Apartment Association (NAA), is hosting the NAA’s Education

Conference and Exposition at Mandalay Bay. We have been asked to help NAA fill 254 volunteer spots for this very large event, the largest in multifamily. As I feverishly press down on these keys, the NVSAA has filled 43% of those spots. THANK YOU!!! THANK YOU!!! THANK YOU!!!

If you want to help assist us in filling the rest of these spots please contact me, Michael Fazio at the NVSAA (702.436.7662). I can help you fulfill your volunteer desires, all for a wonderful cause … YOUR INDUSTRY!!!


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8 www.nvsaa.org

Multifamily’s Biggest and Brightest Invade Las Vegas

By Michael Fazio and National Apartment Association

The 2015 NAA Education Conference & Exposition is on track to be the most powerful event of its kind. Game-changing keynote speakers and multifamily housing industry leaders will inspire you with their dynamic presence -- and empower you to maximize your skills at the corporate, community and resident service levels. There will be an incredible variety of educational offerings, with topics ranging from leadership, sales and marketing to property management, customer service and leasing. You’ll discover endless networking opportunities to enhance your career, now and into the future. An unforgettable experience, from the expansive trade show floor to crowd-pleasing entertainment -- there’s something here to meet your every need. And of course, the collective energy of the nation’s largest gathering of multifamily housing professionals. Every year holds something new -- and something better. Join us in Las Vegas this June and see for yourself.

You Live Here, You Can Enjoy Las Vegas With 10,000 of Your Closest FriendsThere are many reasons why NAA has chosen to host the 2015 NAA Education Conference & Exposition in Las Vegas. Here are just a few of the most important, to you, our valued attendee:

• With more than 900 inbound and outbound flights per day and nonstop service from 135 U.S. and international cities, Las Vegas is easy for multifamily’s biggest and brightest individuals to get here … saving everyone time and money.

• The attractiveness of Las Vegas generates strong attendance for meetings. On average, attendance increases 8 percent when conventions rotate into Las Vegas.

• Las Vegas averages 320 days of sunshine per year and averages less than five inches of precipitation annually. This warm, dry climate is attractive for meetings throughout the year.

• In many cases, the proximity of Las Vegas hotels eliminates the need for transportation as delegates can walk to many destinations. When needed, Las Vegas offers a myriad of options including bus, taxi, shuttles and the country’s first automated monorail.

You Can Register NOW! You Can Volunteer and SAVE MORE!Registration is now open. The earlier you register, the more you save!Did you know you can save by volunteering to help serve our guests? Yep, you can be a part of the NAA Concierge Committee.


Here is how it works … in 4 easy steps:1) Head to VolunteerSpot.com and type in this URL below:http://goo.gl/VgbVTV

2) Review the options listed and choose the spot(s) you like.

REQUEST FROM NAA/NVSAA: Per the staffing matrix, if you volunteer for a four-hour shift and it is followed by a two-hour shift we are asking you volunteer for two slots, which would be a total of 6 hours.

3) Sign up! It's Easy!

4) Receive a SPECIAL DISCOUNT CODE for a FULL CONFERENCE PASS (excludes the Opening Party)

NOTE: You will receive the CODE and REGISTR ATION INFORMATION within 3 to 5 business days from the Nevada State Apartment Association.

Requirements of an NAA Concierge• Commits a full 4 hours of volunteer time during the 2015 NAA

Education Conference & Exposition.• The full 4 hours can be done in one slot or divided into two slots.• Attends required Concierge Training on either:• Tuesday, June 23 from 4:30pm to 6pm• Wednesday, June 24 from 11am to 12:30pm• Wears Concierge uniform, which will consist of a provided hoodie

and either black or khaki pants.• Stays attentive and dedicated to providing information to all

NAA attendees during their 4 hour commitment.

Benefits of an NAA Concierge• A Discounted Registration Rate of $200 for a FULL Conference

Registration (excluding Opening Party Ticket*)• All Education & Thought Leader Sessions• General Sessions• Tradeshow Floor• Lunch on Thursday and Friday• Maintenance Mania National Championship• Conference Materials• Committee Shirt; You Will Stand Out to Conference Attendees• An Insider’s Perspective at the Conference!

* Concierge volunteers can purchase an Opening Party ticket for an additional $200.

Bring Your TeamGet the most-cost effecting training for your entire team. Save on group rates and build team morale. Bring a group and save $200 off the onsite individual fee for each registrant in your group.

Who Comes?All the stakeholders in the multifamily housing industry-those interested in sales, marketing, recruitment and retention, maintenance, career development, leadership, customer service, technology and more-will are there to exchange ideas and discover innovative solutions for the current market trends. There will be

hundreds of suppliers who will be onsite to help attendees grow their business.

Customize and Plan Your Event ExperiencePlan your experience with the myNAA Planner. The myNAA Planner allows attendees to organize their conference experience. Do you want to visit with certain exhibitors? Do you want to put the sessions you want to attend in a schedule just for you? Whatever you want to do at the conference in Las Vegas, the myNAA Planner will help you navigate the options and plan ahead.

You Will Be Inspired and LearnThe 2015 NAA Education Conference & Exposition is an unparalleled opportunity to engage with industry leaders and to broaden your knowledge with six game-changers and 65 premier educational sessions.

Your Opening Keynote Speaker, Jay LenoHeading up the Opening General Session is the hardest-working man in show business, Jay Leno. Catch the acclaimed late night TV host, admired stand-up comedian, best-selling children’s book author, Emmy-Award winner, pioneering car builder and philanthropist on Thursday, June 25, from 12:45pm to 2:15pm.

Join more than 8,000 of your colleagues at the 2015 NAA Education Conference & Exposition in Las Vegas and hear from “the hardest working man in show business” Keynote Speaker Jay Leno.

Acclaimed late night TV host, admired stand-up comedian, best-selling children’s book author, Emmy-Award winner, pioneering car builder and philanthropist, Jay Leno’s “everyman” style and personality has helped him earn millions of fans worldwide. Having passed the torch of late night television dominance, Leno has also succeeded in this newest entertainment arena, “Jay Leno’s Garage” of which he is a producer as well as a host.

Other personal highlights include his induction into the Academy of Television Arts and Sciences’ Broadcasting Hall of Fame, a recipient of the John F. Kennedy Center for the Performing Arts’ Mark Twain Prize for American Humor, Harvard University Hasty Pudding Award honoree and a star on Hollywood’s Walk of Fame.

Leno remains passionate about performing in front of live audiences, including the military. In his spare time he enjoys working on his collection of classic cars and motorcycles. He was born in New Rochelle, New York and raised in Andover, Massachusetts. He and his wife, Mavis, live in Los Angeles.

See you in June!

10 www.nvsaa.org

Don’t Be Afraid to Try New Things By Chad Moulin, Props Ops

The start of the New Year is a great time to revisit company goals and see how things are progressing. It’s also a good time to see what may need improvement in the months ahead to ensure goals are hit. Some may be more technical; others may be personnel oriented. Props Ops founder Chad Moulin, a 20-year veteran of the property management industry with hands-on experience in multiple departments and property types, provides his recommendations for key areas to look at to improve the community performances — and why managers shouldn’t be afraid to try something new.

Time Management Good time management practices involve multiple service areas on the property to make sure employees are working as effectively as possible. One of the biggest strategic steps community managers can take, though, is to either create or resurrect a preventative maintenance plan to take advantage of downtime to focus on critical aspects of the community’s operations.

For example, communities in colder climates may want to use the summer months to focus on preventative maintenance care for heaters and boilers, Moulin says, to make sure they’ll work properly during critical winter months.

“The preventative maintenance part of it is just getting the schedule, getting it in place and following it,” he says. “The first couple times you go through it, it will take you a little bit longer, especially if you haven’t had a preventative maintenance program in the past or if you’re restarting your preventative maintenance program. But once you go through it, it will save you so much time and save you money and help you better forecast budget even for next year.” Managers can also look at downtime for other activities, such as organizing operational areas of the community.

“If you’re really slow in January, take a little bit of time, organize your shops, organize your storages, be sure that everyone knows where everything is,” he suggests.

Time management, training and transparency are essential strategic planning components to increase efficiencies and build a strong company culture with your staff.


TrainingTo get the best from employees, managers need to invest in their employees. This includes training them not only skills inherent to their day-to-day jobs, but also ancillary skills as well.

“Not everybody on the team needs the exact same type of training,” Moulin says. “You may send your maintenance supervisor to a class on how to delegate or how to schedule work with his people — you know, administrative skills — where you might send a service tech to an appliance class.”

Service team members may also need training on customer service to better handle direct dealings with residents.

“You might have a service technician that’s great technically. They can fix anything under the sun and do it well,” he says. “But you don’t want to lock that person in a room with a resident for 5 minutes because you’re scared of what they’ll say. And I’ve had it.”

Training often builds in a certain degree of loyalty, he adds, which can help you retain top talent who seek greater opportunities within the community they work rather than jumping ship to the property across the street.

TransparencySimilar to training, the more employees know about the operations of the community, the more invested they are likely to become, Moulin observes. And that often starts with community meetings. “Once I started [opening up my meeting to more feedback from other teams] at my properties years and years ago, there were so many good ideas that came up out of those meetings,” he explains, suggesting that managers start by throwing out an idea and soliciting feedback to make people feel more comfortable sharing with the group. “Some of the best ideas I’ve ever gotten have been from housekeepers, grounds keepers, service techs, that yeah, you know, let’s try that. And you know what? Even if didn’t work out exactly the way you thought it would, but you could take different aspects of that idea and apply them to something else, and it turns out to be something great.”

Employees are also more apt to respond better when they have a glimpse at the bigger picture. For example, simply denying a request may make them feel dejected, but if they know the reason behind the decision— be it that residency rates are below goal or the department took a budget hit because of a recent issue — they’ll likely handle it better and may even want to work toward a better solution. This also helps build a greater sense of corporate culture.

About the Author Want More? Moulin will address the importance of open communication, customer service, technical training, service team management, vendor and supplier management, and budget awareness during his breakout session, “8 Tips for Maintenance Supremacy,” at the 2015 NAA Education Conference & Exposition in Las Vegas this June.

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David Bragg Office:702.966.8021 Cell:702.769.4621

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12 www.nvsaa.org

Houston Contracting Corp.

Belfor Property RestorationFrom its Las Vegas office, BELFOR provides emergency restoration and reconstruction services to Las Vegas and surrounding areas of Nevada.

A proven track record of rapid response and comprehensive services has made BELFOR the contractor of choice for homeowners, governments, corporations, businesses, educational facilities, and other property owners that have experienced property damage from fire, water, wind or other natural or man-made catastrophes.

BELFOR is the “Single Source Solution,” offering complete 24/7 emergency response services including: power generation, water extraction, emergency board up and barrier erection, temporary roofing, mold remediation, document freeze drying, structural drying, dehumidification, hazardous materials, electronics restoration, data recovery, duct cleaning, decontamination services, machinery retrofitting, vital records recovery, property salvage, contents

restoration, project management, and consulting services. This single-source accountability allows the most streamlined and cost-effective path to final restoration and getting things back to normal.

BELFOR owns 100% of each location and does not have franchisees. This allows us to control quality and maintain consistency of our services in every office and to strategically manage equipment and assets on a national level. BELFOR owns the largest fleet of remediation equipment in North America and has exclusive agreements with major suppliers of power generators and other specialized disaster recovery equipment. This unmatched capacity helps ensure that the Las Vegas area will have the resources needed in the event of a region-wide event, such as a flood, earthquake, or sudden dramatic freeze.

Contact Sven Bradley, General Manager, at 702.933.6866 or email Sven at [email protected].

Houston Contracting Corp. offers a variety of premium services through all phases of asset acquisition and preservation. Houston Contracting Corp. is General Contractor (B-2) with a strategic focus on servicing the Multi-Family Housing Industry with licensed asset acquisition and renovation experience in five (5) states.

We specialize in:Unit RenovationAcquisition AnalysisStructural RepairsCapital UnderwritingExterior PaintScope DevelopmentDue Diligence ServicesFire/Flood RestorationExpert TestimonyIndustrial Coatings Code CompliancePool DecksADA Retrofit

Liability RepairsConstruction ConsultingBalcony/Landing RebuildDesign ServicesCommon Area AmenitiesDestructive TestingConcrete and MasonryCCHD ComplianceWrought IronConstruction DefectsRemodelReporting ServicesDesign BuildHUD/ReactWaterproofingAsset Preservation

For a list of references or additional information, please contact Dave Houston at: [email protected] or call Dave at 702.966.8900.


Sunland AsphaltOur Las Vegas/ Northern Arizona Division was established in the year 2000. With our knowledge of the special requirements of asphalt pavement in desert climates, it is a natural fit for our capabilities.Our Las Vegas/Northern Arizona Division is headed by Steve Musegades who has been with Sunland Asphalt more than 10 years. He is a recognized leader in the asphalt paving and maintenance industry. Steve has helped build a solid Sunland team to serve the local market. Our commercial paving expertise includes asphalt paving, sealcoating, crack sealing, grading, asphalt repairs, chip seal and slurry seal.Sunland Asphalt has established itself as the premier asphalt company in the region. Our clients have found that they can depend on us to do the job right -- on schedule and on budget. Our growing customer list includes home-owner associations, commercial parking lots, casinos, industrial complexes, property managers and municipalities.

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14 www.nvsaa.org

The apartment industry houses one-third of the American population, so you might think that would make our onsite staff experts on building community. After all, they’re on the front lines of American families, and in many ways know their residents very well. So, how can property managers and leasing professionals take resident functions a step further than holiday parties to build a strong sense of community and empower residents to take an active role among their neighbors?

First, as an industry, we should boost awareness of the importance of encouraging social connections among residents. Sure, these are helpful for the purpose of stabilizing rents and achieving target ROI, but they also make a positive impact on people’s lives. If the goal of community is made a priority, than your occupancy goals will take care of themselves!

It is important for higher level corporate team members to be supportive of creating community and encourage onsite staff members to brainstorm ideas on ways to make this happen. Research shows that public recognition for those onsite staff members who are doing this type of work will likely encourage them to do more and drive other staff to do the same.

However, the rubber meets the road with onsite staff. Many managers are already holding resident functions, so what more can be done? Here are a few milestones to plan for in creating a platform for residents to get involved:• Find the Core Group: Plan several flyers and emails (Use simple

language) to distribute to residents explaining the importance of living in a healthy community and the need for everyone to be involved. Reference research, offer links and resources for them to check out on their own. (Be sure your maintenance staff is in the know. Often times they have the closest contact with residents -- ask for referrals among neighbors who would like to be involved in your community engagement initiative.)

• Schedule an interest meeting -- first ask everyone who is interested to reply with days of the week which doesn’t work for their schedule. This will allow you to identify a day which

works for everyone.• Facilitate the interest meeting with a goal to identify a group of

people to meet regularly to discuss future initiatives and goals for the community. Give some guidelines for the group to stay within. Encourage them to start small, work toward small goals then begin to think bigger. You may want to give them three initiatives to choose from: resident pool party, community garden, breakfast on the go event, etc.

• Ask the newly formed group to create an action plan which includes an overview of the initiative, dates/times, communication methods, request for resources (printing flyers, meeting space, money for refreshments, etc.) Be sure their action plan includes all information the property manager needs to understand the initiative and give the green light. Perhaps a form created by the manager would work best, that way he/she receives all pertinent information.

• Create an event around the acceptance of the action plan. Invite your newly formed committee in for light refreshments one evening and toast their accomplishment in getting the approval for their initiative. Then explain what their engagement will mean for the people/families who live in the community.

• Appoint one of the onsite staff to attend the group’s meetings. Check in with the group’s leaders often to understand how things are going and help keep them on task.

• Use social media to recognize the group publicize their plan and recognize their achievements. Allow the group members a place to speak via social media.

As you can see, this list suggests a change from onsite staff as party host and event planner to owner liaison and engagement facilitator. If you have ever planned an event only to have less than a few people show up then you know the cardinal rule of social planning: people participate in that which they are invested.

About the Author Will Fisher is the Vice President of Business Development for THS national, a general contractor who believes in community. You can find more on community engagement at impact.thsnational.com.

How (and Why) to Build Community Within Your Community

By William Fisher, THS National

YOUR APARTMENT IS SMOKE-FREE.

IS YOUR NEIGHBORS?

Your home is where your heart is, and both should be kept free of secondhand smoke. If you

live in an apartment or shared living space, secondhand smoke travels through windows,

vents and doorways, affecting the health of you and your family. Find smoke-free living

spaces in your community by visiting the Smoke-free Housing Directory at

gethealthyclarkcounty.org.

APARTMENT OWNERS & MANAGERSIf you own, manage or know about other smoke-free apartments in Clark County, call

(702)759-1270 or email [email protected]. You can also call for FREE signage!

GETHEALTHYCLARKCOUNTY.ORG

FIND SMOKE-FREE LIVING SPACES

16 www.nvsaa.org

As onsite staff in multifamily housing, we know you're asked to wear multiple hats, often at the same time. Because of this, Operations Insights has strived to bring you new information and helpful hints relevant to all of the hats you wear. In case you missed it the first time around, here are eight of the most interesting insights into multifamily operations of the year:

1 When repositioning a community, it’s imperative to get the local police onboard. “Because the property stigmatizes with the tenant base and the surrounding community, it also stigmatizes with the Police Department. When you go in and pick up such a property, your first thought really has to be the police. They need to know who you are. Often, they’re a bit fatigued dealing with the property… We ask them to help us. They need to know that if they call us because there is a problem that we’re going to act on it. We’re not going to sweep it under the rug or let it go.”

2 Reduce invoice processing to boost your bottom line. Processing of supplier invoices for both approval and payment is one of the most overlooked areas where hidden costs lie. Research has shown that it costs anywhere from $45 to $75 to process one invoice. Processing (soft) costs include employees’ time, usually multiple employees, postage and paper costs.

Operations Insights Tips from 2014

By National Apartment Association

The Top 3 Use the screening process to help you say, “You’re Hired” with confidence. “The screening process is definitely where you need to ask the right questions. Some of the most important ones are situational questions -- how did they react in certain situations. I also think that circling back and asking the same question, just in a different way, to see if there is a slightly different variation is useful.”

4 You can improve a unit and get returns without doing a full renovation. Gables Residentials’ Cris Sullivan, Executive Vice President, explained the Gables “Super-Punch.” “The way we describe a Super-Punch is if there are some additional things we can do when we turn a unit that would really allow for some additional rent growth above the current market rent growth. The easiest way to explain is a full renovation is probably somewhere in the neighborhood of $10,000 to $15,000 a unit or more. Our average Super-Punch unit is probably more around $2,500 a unit. We come in and we identify just a few key things that we can do without going into a full renovation. It could be a new backsplash or changing the knobs on the kitchen cabinets. We’ve gotten big returns on minimal dollars.”

5 In an emergency, candor is essential for successful crisis communications. Why? Because effective crisis communications is straight and to the point. Don’t try to hide facts or paint a picture differently from reality. Stick to the facts and to your messaging.

6 Listen closely to automated calls — or you could find yourself in violation of the Fair Housing Act. It may sound like a robo-call but a deaf prospective or current resident may be trying to reach you! Deaf persons use telecommunications relay services to place and receive telephone calls Several forms of relay services are available for use by a deaf person, and onsite staff should be trained to recognize the different technologies available.

7 If you’d like to start using benchmarking as a tool, start by asking yourself who your competitors are. “Take the time to prepare and identify your comps. How do you know how you are performing if you don’t compare or analyze your performance against a budget or market? You could be leaving money on the table, and nobody wants that.”

8 List, then fix, for a smooth make-ready. According to Paul Rhodes, National Maintenance and Safety Instructor for the National Apartment Association Education Institute, you should use that first trip around the apartment to focus on what needs to be done instead of doing it. Make a complete list of parts and tasks that are needed to get the apartment ready. This will cut down on the amount of trips to the shop for parts.


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The Big Changes Coming to Water Heater Standards

By Tim Blackwell, Ballpark Impressions LLC

Replacing an apartment water heater that is already a tight fit may pose a big challenge for properties starting on April 15th, 2015.

With the addition of more insulation, residential water heaters are expected to grow to meet National Appliance Energy Conservation Act of 1987 efficiency mandates that go into effect April 16, 2015. Water heater manufacturers are tasked with improving efficiency ratings -- by almost double on some sizes – to maintain water temperature and conserve energy.

All residential electric and gas water heaters and brands produced in the U.S. will be affected, and manufacturers won’t be able to even produce non-compliant product after April 15.

Added Insulation Will Increase the Size of Water HeatersAlthough existing inventory could potentially be available for several months into 2015, the day will come when apartments will have to replace current models with bigger ones. Size and cost may be an issue, says Bob Brown of Ferguson Facilities Supply.


When production shifts to larger appliances, water heater storage areas that once maximized space for residents could likely be too small. In some cases, it could even require major modifications to apartments on the part of the property owner. To go from two inches of insulation to three inches, standard 30- to 50-gallon water heaters will increase in diameter from 18-20 inches to 20-22 inches, plus get a little taller. The additional foam will increase the energy factor by .05.

Larger capacity models up to 100 gallons will grow even more in diameter and use heat pump technology to reach higher efficiency standards, which will substantially increase costs.

“This is going to impact the multifamily industry, but it’s really going to be tricky on when and how,” Brown said. “If it’s not today, it could be five years from now. The longer it goes, the less the older product will be available. Really, the most at risk are the properties that aren’t looking to change their water heaters for another five to eight years.”

Popular Low-Boy Models May be the Most AffectedApartments may be most impacted by changes in the popular 40-gallon electric low-boy model. The stubby water heaters are designed to fit in small, out-of-the-way spaces to maximize floor plans and are expected to grow in diameter, but maintain their height of 30-34 inches, depending on capacity size.

For standard or low-boy units, a replacement a few years down the line may not fit and require potentially costly space modifications.

New regulations won’t affect new production of gas water heaters as drastically, since product meeting the new efficiency standards is already in use today. However, there are similar concerns because even though larger capacity models won’t grow in size, the 30- to 50-gallon models will.

When tackling potential size issues with water heaters, property owners will have to balance replacement expense and desired performance, Brown said. For example, downsizing capacity to fit a tight space may be one option, but reducing capacity could be perceived as taking away value to the resident.

Considering Your Options Now Could Save in the Long RunIt’s not all about size, either. Many properties that have not built for zero-clearance may have enough space allocated to absorb the larger sizes. But with newer technology to improve water heating efficiencies comes added expense and that’s going to impact the bottom line, Brown says.

“When you get into a property that has 60-gallon water heater, they are going to cost a lot of money,” Brown said. “It’s not about size. You have entirely different technology due to the efficiency standards they have set on 55-gallon and above. With gas and electric, if you have a 60-gallon water heater and that thing fails, the cost is triple for whatever you have to use.”

Whether gas or electric, Brown says that builders, architects and contractors need to start making provisions in specs and designs now. Property owners should also plan accordingly when calculating replacement costs within their assets, whether existing or with new purchases.

“If you don’t identify it now while product is still available, you’ve eliminated one of your potential solutions,” he said. “Because I do believe that one of your solutions could potentially be changing your water heaters now and saving down the road, depending on product availability.”

When property owners are considering their options for water heaters, remember it is better to be safe than sorry. Brown says the real cost impact could be modifying space and paying upwards of three times more for new technology several years from now. Identifying needs for now and in the future may be the most prudent step.

ABOUT THE AUTHOR Tim Blackwell is a long-time publishing and printing executive in the Dallas/Fort Worth area who provides online and print content in the multifamily housing, transportation and education industries. He is a published author and publisher for Cowcatcher Magazine, a regional rail enthusiast magazine distributed in Texas, Oklahoma, Arkansas, Louisiana, Kansas and Missouri. Tim has worked as a reporter and editor for the Fort Worth Star-Telegram and Arlington Daily News and as Director Commercial Printing for The Dallas Morning News. He is a member of the Fort Worth Chapter/Society of Professional Journalists and graduate of the University of Texas at Arlington with a degree in Communications.

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PRODUCTS & SERVICES GUIDE

AC & REPAIRS 75 Degrees, LLC 6433 Hill View Ave. Las Vegas, NV 89107 [email protected]: (702) 478.7575 F: (702) 429.2801

A/C SALES - SUPPLIES & PARTS Bio-one12100 Mountain Centre Rd., #11206Marana, AZ [email protected]: (702) 403.4242 F: (800) 513.1424

Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255

MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 [email protected] P: (702) 217.5042 F: (888) 841.5254

ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 [email protected] P: (702) 604.2351 F: (702) 798.8311

Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 [email protected] P: (702) 939.1494 F: (702) 939.1551

Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 [email protected] P: (312) 601.5391 F: (312) 601.6256

For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 [email protected] P: (702) 255.3700 F: (702) 724.9660

Simply Apartments 1176 Center Point Drive Henderson, NV 89074 [email protected] P: (702) 985.9911 F: (702) 567.2411

SurReel Video1611 Spring Gate Lane., Ste: 370305Las Vegas, NV [email protected]: (702) 351.8329 ALARM SYSTEMS AND SERVICESCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

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TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 [email protected] P: (702) 564.2660 F: (702) 564.1329

Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281.0255

Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 [email protected] P: (702) 942.3269

Wilmar4031 Industrial Center Drive, Suite 701North Las Vegas, NV [email protected]: (702) 296.0664 F: (702) 997.1030

ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

ASPHALT (SEAL COATING STRIPING & REPAIRS) Affordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 [email protected] P: (702) 222.9009 F: (702) 248.9605

Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 [email protected] P: (702) 563.6872 F: (702) 563.6875

ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 [email protected] P: (702) 952.9321 F: (702) 933.5077

Law Offices of Scott M. Clark P.C. 3008 N. 44th Street Phoenix, AZ 85018 [email protected]: (602) 957.7877 (6032) 957.7876

Marquis Aurbach Coffing [email protected] P: (702) 942.2168 F: (702) 856.8968

AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 [email protected] P: (702) 648.1661 F: (702) 648.1602

BACKFLOW TESTINGCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432.3244 F: (702) 432.3341

Maintenance Supply Headquarters880 Wigwam Pkwy., #140Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205

Wilmar4031 Industrial Center Drive, Suite 701North Las Vegas, NV [email protected]: (702) 296.0664 F: (702) 997.1030

CARPET CLEANING & EXTRACTION SERVICES Oxi Fresh of Nevada 3300 Sirius Ave #1020Las Vegas, NV [email protected]: (702) 280.0493 F: (702) 778.2122

Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 [email protected] P: (702) 564.8508

Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 [email protected] P: (702) 435.8241 F: (702) 897.5547

Venturi Clean PO Box 500 Bridgeport, PA 19405 [email protected] P: (215) 669.6628 F: (888) 752.8097

CARPET CLEANING/RESTORATION/DYEING Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 [email protected] P: (702) 220.9003 F: (702) 220.4818

CARPET - SALES & INSTALLATION Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 [email protected] P: (702) 431.7900 F: (702) 614.4300

Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 [email protected]: (702) 332.3159 F: (702) 982.5118

CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

COLLECTIONS - AGENCIES AND SYSTEMS Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 [email protected] P: (702) 940.5120 F: (702) 365.7927

National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 [email protected] P: (888) 272.8178 F: (206) 339.4983

Quantum Collections 3080 South Durango Drive Las Vegas, NV 89117 [email protected] P: (702) 633.8082 F: (702) 657.1888

Sentry Recovery and Collections3080 S Durango Drive. Ste# 203Las Vegas, NV [email protected]: (702) 944.4111 F: (702) 939.3448

CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 [email protected] P: (801) 830.4060 F: (801) 224.0062

CONSTRUCTION MANAGEMENT CONSULTANTS The GB Group, Inc.8921 Murray Ave.Gilroy, CA [email protected]: (408) 848.8118 F: (408) 848.8119

Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 [email protected] P: (702) 966.8900 F: (702) 940.7859

COPIERS IBS Copiers, LLC 4045 S. Buffalo Dr., Ste A 101-237 Las Vegas, NV 89147 [email protected] P: (702) 253.1114 F: (702) 432.8080 COUNTERTOP RESURFACING Multi-Restoration, Inc.9501 W. Sahara Ave Blvd., # 2148Las Vegas, NV [email protected]: (702) 350.0900


CRIME SCENE CLEAN-UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 [email protected] P: (702) 633.0383 F: (702) 633.0012

DRYWALL - CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste 110JLas Vegas, NV 89146 [email protected]: (702) 332.3159 F: (702) 982.5118

EMPLOYMENT AGENCYBG Staffing500 North Rainbow Boulevard, Suite #300Las Vegas, NV [email protected]: (702) 216.0971 F: (210) 348.8476

EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 [email protected] P: (702) 212.4844

FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 [email protected] P: (702) 873.5995 F: (702) 251.1972

FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 [email protected] P: (702) 966.8021 F: (702) 987.1174

FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

FITNESS EQUIPMENTFitness Pro560 S. A StreetOxnard, CA [email protected]: (805) 483.7000 F: (805) 486.2221

Opit-Fit International, Inc. P.O. Box 6716 Folsom, CA 95763 [email protected] P: (916) 274.3488 F: (866) 274.3488

FLAGS — BANNERS & PENNANTSLas Vegas Flag & Sign4572 West Hacienda AveLas Vegas, NV [email protected]: (702) 798.6030 F: (702) 789.3001

FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 [email protected] P: (702) 458.6550 F: (702) 458.6584

Redi Carpet 4535 East Elwood., #101 Phoenix, AZ 85044 [email protected] P: (480) 205.7020 F: (480) 350.9987 Shaw Industries 11411 Valley View Cypress, CA 90670 [email protected] P: (714) 317.9999 F: (888) 367.6220

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 [email protected] P: (702) 895.8887 F: (702) 895.8892

Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave., #CLas Vegas, NV [email protected]: (702) 798.7100 F: (702) 798.1982

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 [email protected] P: (702) 822.7368 F: (702) 822.7324

KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 [email protected] P: (702) 490.3558 F: (702) 924.2562

GATES – AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 [email protected] P: (800) 284.2837 F: (800) 867.3637

GENERAL CONTRACTORSF & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 [email protected] P: (702) 914.2676

FSI Construction5728 Teague RoadHouston, TX [email protected]: (713) 690.5330 F: (713) 690-9220 Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 [email protected] P: (702) 739.9399 F: (702) 614.4287

HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas, NV 89102 [email protected] P: (702) 395.0071 F: (702) 395.0253

MSI HVAC 11700 Industry Avenue Fontana, CA 92337 [email protected] P: (951) 727.2228 F: (888) 841.5254

INSURANCEAssurance Ltd.5740 South Arville St., Ste# 204Las Vegas, NV [email protected]: (702) 798.3700 F: (702) 238.7133 ePremium Insurance4770 Duke Dr. Suite 310Mason, OH [email protected]: (800) 319.1390 F: (513) 204.1920

LeaseTerm Solutions2675 Paces Ferry Road, Suite #120Atlanta, GA [email protected]: (888) 814.6950 F: (678) 981.6255

Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 [email protected] P: (702) 597.5998 F: (702) 990.0500

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 [email protected] P: (801) 994.0237 F: (801) 521.4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 [email protected] P: (702) 368.4217 F: (702) 368.4219

INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 [email protected] P: (702) 227.4111 F: (702) 940.3448

INTERIOR DESIGN AND FURNITURE - OUTDOORMerge, Inc.2797 East Foothill Blvd, Suite #100Pasadena, CA [email protected]: (323) 974.0186 F: (888) 503.2533

INTERNET/MARKETING Apartment List500 Third Street., Ste# 555San Francisco, CA [email protected] P: (415) 817.1068

Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 [email protected] P: (602) 324.9223 F: (801) 705.1835

Realtor.com Rentals4399 Via RioNewbury Park, CA [email protected]: (800) 978.7368

LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 [email protected] P: (702) 735.3545

Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 [email protected] P: (702) 676.1185 F: (702) 678.6968

Newtex Landscape, Inc. 245 Sunpac Avenue, Henderson, NV 89011 [email protected] P: (702) 795.0300 F: (702) 795.0192

Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 [email protected] P: (702) 459.3192 F: (702) 459.4372

LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 [email protected] P: (602) 722.6959 F: (602) 340.8907

WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 [email protected] P: (800) 421.6897 F: (310) 297.9450 MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 [email protected] P: (303) 991.5580 F: (303) 991.5588

MAINTENANCE - SERVICES & SUPPLIES Appliance Parts Company6825 S. Kyrene Rd.Tempe, AZ [email protected]: (480) 755.0007 F: (480) 755.0008

AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 [email protected] P: (702) 369.2121 F: (702) 369.4391

HD SupplyP.O Box 4945Orlando, FL [email protected]: (702) 325.7801

Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558.2200 F: (702) 558.2205

Wilmar4031 Industrial Center Dr., Ste: 701North Las Vegas, NV [email protected]: (702) 643-7400 F: (702) 644-2749

MAKE-READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179


MARKETING CONSULTANTS – SERVICES LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 [email protected] P: (619) 233.4700 F: (619) 233.4702

MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc.2611 Westgrove Ste. 104 Carrollton, TX 75006 [email protected] P: (800) 643.6416 F:(972) 931.6251 MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 [email protected] P: (702) 369.2121 F: (702) 369.4391

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 [email protected] P: (702) 587.3226 F: (702) 891.9100

MSE Environmental 9811 West Charleston Blvd., Ste:2403 Las Vegas, NV 89117 [email protected] P: (702) 255.2457 F: (702) 953.0286

MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 [email protected] P: (702) 215.7145 F: (702) 215.7110

NON-PROFIT ORGANIZATION SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 [email protected] P: (702) 759.1276 F: (702) 759.1416

Springboard Nonprofit Consumer Credit Management215 East Warm Springs Rd., Ste# 106Las Vegas, NV [email protected]: (866) 896.7965 F: (951) 328.7730 OFFICE SUPPLIES Advance Office & Janitorial Supplies3261 S Highland Drive, Suite # 602Las Vegas, NV [email protected]: (702) 735.0213 F: (702) 735.0147

PAINT – CONTRACTORS, EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting8765 East Orchard Road, Suite #703 Greenwood Village, CO [email protected]: (888) 300.6786 F: (303) 300.6786

The GB Group, Inc.8921 Murray Ave.Gilroy, CA [email protected]: (408) 848.8118 F: (408) 848.8119

Odyssey Painting ETC, Inc. 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 [email protected] P: (702) 365.1579 F: (702) 365.1588

PAINT (SALES/SERVICE) Behr & Kilz Paints9840 Giant Steps Ct.Las Vegas, NV [email protected]: (702) 245.3216

Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected] P: (702) 845.7539 F: (702) 243.8131

Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 [email protected] P: (888) 278.8200 F: (702) 939.9940

Odyssey Painting ETC, Inc 3111 S. Valley View Blvd., Ste Z-107 Las Vegas, NV 89102 [email protected] P: (702) 365.1579 F: (702) 365.1588

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 [email protected] P: (702) 895.8887 F: (702) 895.8892


TGJ Painting 401 Max Court Henderson, NV 89011 [email protected] P: (702) 558.0816 F: (702) 564.0617

PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 [email protected] P: (702) 657.0091 F: (702) 657.1608

ProChem ProActive/Bed Bug Safe3651 Lindell Rd., Suite D246Las Vegas, NV [email protected]: (702) 636.8571 F: (702) 995.0389

PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 [email protected] P: (702) 367.8873 F: (702) 642.5724

PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 [email protected] P: (702) 949.6599 F: (702) 938.6258

Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 [email protected] P: (702) 646.5273 F: (702) 646.0132

MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 [email protected] P: (702) 595.1337 F: (702) 645.7175

PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B Las Vegas, NV 89120 [email protected] P: (702) 368.2363 F: (702) 368.2366

PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 [email protected] P: (805) 617.2161 F: (805) 968.0653

RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 [email protected] P: (972) 820.3015 F: (972) 820.3383

Tenant Technologies, Inc. 1665 Willamette Falls Dr. West Linn, OR 97068 [email protected]: (503) 233.2125 F: (503) 594.2580

PROPERTY RESTORATION – GENERAL CONTRACTORS Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 [email protected] P: (702) 933.6866 F: (702) 933.6869

REAL ESTATE - BROKERS The Bentley Group Real Estate Advisors 6725 Via Austi Pkwy., Suite 380Las Vegas, NV [email protected]: (702) 966.1166 F: (702) 966.1170

Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 [email protected] P: (702) 765.6005 F: (702) 765.6006

RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 [email protected] P: (702) 444.4088 F: (702) 444.0079

RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 [email protected] P: (888) 881.3400

On-Site 7077 Parfet Street Arvada, CO 80004 [email protected] P: (408) 795.4167

The Screening Pros, LLC6512 N. Decatur Blvd., #130-301Las Vegas, NV [email protected]: (800) 877.3908 F: (800) 877.5073

RETENTION & REPUTATION MANAGEMENTSatisFacts Research909 N. Sepulveda BlvdEl Segundo, CA [email protected]: (866) 655.1490 F: (866) 655.1491

RISK MANAGEMENTLeaseTerm Solutions2675 Paces Ferry Road, Suite #120Atlanta, GA [email protected]: (888) 814.6950 F: (678) 981.6255

ROOFING SERVICES Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 [email protected] P: (702) 834.4655 F: (480) 557.5967

The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 [email protected] P: (702) 739.7663 F: (702) 798.6550

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 [email protected] P: (702) 406.6964 F: (702) 426.9553

Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 [email protected] P: (949) 873.3616 F: (805) 426.8120

SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 [email protected] P: (973) 992.8440 F: (973) 992.8770

SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 [email protected] P: (702) 644.2977

SECURITY SYSTEMSAlpha Surveillance Systems3410 East Russell Road, Suite #310Las Vegas, NV [email protected]: (702) 990.1454 F: (702) 588.7998

Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 [email protected] P: (702) 949.0760

SMOKE DETECTORS & ALARMSCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

SWIMMING POOL – EQUIPMENT & SUPPLIESVivo Pools 825 South Primrose., Ste H Monrovia, CA 91016 [email protected] P: (702) 529.1808 F: (818) 952.2122

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

TELECOMMUNICATIONS Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 [email protected] P: (702) 545.1361 F: (702) 545.4392

One call Now726 Grant StreetTroy, Ohio [email protected]: (877) 698.3262

TENANT SCREENING Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 [email protected] P: (800) 288.4757 F: (800) 677.8494

RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 [email protected] P: (800) 736.8476 F: (781) 290.0687

TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 [email protected] P: (702) 382.3508 F: (702) 382.8090

Fast Towing2201 N. Commerce St.Las Vegas, NV [email protected]: (702) 383.3278 F: (702) 383.9513

Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 [email protected] P: (702) 649.5711 F: (702) 633.4447

TREE – MAINTENANCE SERVICES Tree Solutions, LLC 3660 West Quail Ave Las Vegas, NV 89118 [email protected] P: (702) 309.8733 F: (702) 309.8734

UNIFORMSGolden Promotions & Apparel3724 White Carnation St.Las Vegas, NV [email protected]: (702) 220.7904 F: (702) 631.0094

UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 [email protected] P: (435) 713.2258 F: (435) 792.3303

WELDING – FABRICATIONWeld-All, Inc.4847 E. Utah AveLas Vegas, NV [email protected]: (702) 643.7609 F: (702) 432.6962

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NVSAA at 702.436.7662

ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 [email protected] P: (775) 329.3528

For Rent Media Solutions (Reno) [email protected] P: (775) 829.7368 F: (775) 246.2534

DOORS Berger Building Supply dba Thompson 600 South Rock Blvd Sparks, NV 89431 [email protected] P: (775) 359.0224 F: (775) 359.4958

RENO

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 [email protected] P: (775) 828.3900 F: (775) 828.3909

INSURANCE Meridian Insurance Services 216 N. Minnesota St.Carson City, NV [email protected]: (775) 883.8880 F: (775) 883.1929 Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 [email protected] P: (702) 368.4217 F: (702) 368.4219

NON PROFITWashoe County Health District - Chronic Disease Prevention Program PO BOX 11130 Reno, NV 89520 [email protected] P: (775) 328.6140 F: (775) 328.3750

PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks, NV 89434 P: (775) 857.1245 F: (775) 857.1248

PROPERTY RESTORATION – GENERAL CONTRACTORSBelfor Property Restoration50 Artisan Means WayReno, NV 89511P: (775) 424.3200

REAL ESTATE – BROKERSJohnson Group5255 Longley Lane, Suite 105Reno, NV [email protected]: (775) 224.3183

TOWINGMilne Towing (CATEGORY: Towing)1700 Marietta WaySparks, NV 89431www.milnetowing.comP: (775) 359.0106 F: (775) 359.0155

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