Multicultural HealthCommunication

Learning Objectives

Enhanced ability to communicate with

people from culturally diverse

backgrounds

Practical knowledge of how to use

interpreter services

Communication is a critical factor

As primary health professionals we spend over 70% in interpersonal situations including Face to face discussions Meetings E-mails Phone or other conversations.We need to be able overcome cultural and linguistic barriers

to achieve a shared understanding and to convey information.

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Interpreter Services Queensland Health provides

accredited interpreters, at no cost to the patient

Interpreters to assist with the communication process.

Interpreter convey the meaning of the spoken message between the client and the health professional and visa versa.

Interpreters

Ways to determine if a client needs an interpreter are:

If they have “I need an interpreter card” Ask a question that requires an answer in

a sentence Ask a client to repeat a message you

gave, in their own words

Engaging Interpreters

An accredited interpreter should be engaged if

the person has a Queensland Government “I need an Interpreter card”

the person requests and interpreter, the person is deaf or hearing impaired

and communicates using sign language or the person’s English is assessed to be

inadequate for the situation.

Engaging InterpretersAn accredited interpreter should be

engaged if the person: States they speak little English Preferred reading language is not English Is not responding in a way that suggests

understanding Has been in the country a short time Is expressing feelings of stress or anxiety Is unable to explain or demonstrate key

information

Engaging InterpretersInterpreters should be engaged when: A client is being admitted Clinical histories are being taken Assessments and diagnosis are done Pre and post operative instructions are

issued Clients are being informed of results providing information about medications

and discharge procedures and referrals

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Thankyou This completes the multicultural

health presentations. Session 2 of this unit provides

further information on resources and recommended further training.