MUG 2017BE PART OF THE

MAGIC!

MISER USERS GROUP ANNUAL CONFERENCEMay 7 - 11, 2017

Hilton Orlando Lake Buena Vista Resort

May 7 - 11, 2017

ATTENDEE BROCHURE

Be Part of the Magic at The MUG 2017 Annual Conference In Orlando, Florida!

Plan now to attend the MISER Users Group’s annual conference May 7–11, 2017 at the Hilton Orlando Lake Buena Vista. We will meet here for the 2017 and 2018 conferences, and we think you’ll enjoy its resort amenities and access to the Central Florida attractions. The Executive Committee has already set the preliminary schedule for our conference, which you can see in this brochure. We have sessions focusing on MISER DeskTop and loans, as well as new sessions on code security practices, same-day ACH Phase II, Cohesion, mobile banking, and much more.

New this year will be two Vendor Spotlight sessions on Monday, where each vendor makes a three-minute presentation on their company and products one after the other, in a fun and fast-paced manner.

We encourage you to arrive early, or extend your stay at the conference to enjoy the Hilton Orlando Lake Buena Vista and the many attractions the Orlando area has to offer.

Why Should You Attend?

Talk with peers about the intricacies of the MISER system

Get new ideas about

how your FI can employ specific

systems and products

Meet your FIS contacts for in-

depth discussion

Demos of alternative

products from a variety of vendors

that can plug into MISER

Click Here to Register

HOTEL INFORMATION

VENDOR OPPORTUNITIES

Reservation Deadline: April 15, 2017

Room Reservations: 407-827-4000Hilton Orlando Lake Buena Vista1750 Hotel Plaza BlvdLake Buena Vista FL 32830• MUG Standard Hotel Room - $199 Single/Double

occupancy per night• Executive Suites at the Conference Rate may be

available based on availability - call the hotel.• Pre- and Post-conference accommodations may be

available at the convention rate 3 days prior or 3 days following the meeting based on availability.

To receive the conference rate, please be sure to mention you are with MUG!

Bring your family to the luxurious Hilton Orlando Lake Buena Vista for fun at the Walt Disney World parks and Disney Springs entertainment complex. Experience a relaxing retreat within walking distance to Disney Springs, located just steps from exciting theme parks and popular tourist attractions. Enjoy the Hilton’s Disney Character Breakfast on Sundays at Covington Mill, where you can get autographs and take pictures with your favorite Disney friends. Shuttle transportation to Disney Theme Parks is included in your stay.

You can choose from a variety of excellent dining options. Sample delicious Japanese cuisine at the Benihana Steakhouse and Sushi. Sip a cocktail at the Rum Largo Poolside Bar and Café and savor innovative Italian cuisine at Andiamo Italian Bistro. Enjoy a refreshing drink and light snack in the inviting John T’s Lounge. Stay active in the 24-hour fitness center, and swim laps in the two heated outdoor pools. The Hilton has much to offer while you visit.

On behalf of the MISER™ Users Group (MUG), we are delighted to invite you to exhibit at our 2017 Annual Meeting, May 7-11, 2017 at the Hilton Orlando Lake Buena Vista! The members are enthusiastic about this glamorous hotel resort located in the heart of Orlando’s attractions area, so we are expecting an outstanding turnout.

The exhibit hall is in a ballroom with high ceilings, so there are no restrictions on your exhibit height.

This is the meeting for anyone who sells products and services to institutions who are using the MISER™ system. Virtually all MUG members attend. The atmosphere is very conducive to education and doing business. By showcasing your latest products and services to this interested group of key decision-makers, you are positioning your company with the highest visibility possible. Each exhibitor may staff up to two (2) exhibit personnel per standard booth.

More Information

Click Here to Reserve Room Online

7:00 - 11:00 am Vendor Showcase Decorator Setup8:00 am - 4:00 pm FIS Showcase Setup 10:00 am - 7:00 pm Registration Open11:00 am - 12:30 pm MUG Executive Committee Meeting11:00 am - 4:00 pm Exhibitor Setup12:30 - 1:45 pm Executive Committee/Sub Group Chairs Luncheon3:00 - 4:00 pm Subgroup Meetings4:15 - 5:15 pm MOSUG Meeting5:15 - 6:45 pm Welcome Reception with Exhibitors7:00 - 10:00 pm FIS Welcome Party

7:15 am - 5:00 pm Registration Open7:15 - 8:00 am Breakfast in Exhibit Hall/Showcase8:00 - 8:15 am Welcome and Opening Remarks8:15 - 9:30 am FIS Opening Session/FIS & Unisys First Award9:35 - 10:15 am Vendor Spotlights (10 vendors at 3 minutes each)

Client Care Organizational Structure10:20 - 10:50 am Networking Break in Showcase10:55 - 11:55 am Vendor Spotlights Continued12:00 - 1:00 pm General Luncheon12:00 - 1:00 pm Cohesion User Group Roundtable Luncheon12:00 - 1:00 pm New Attendees Luncheon (for First-Timers)1:15 - 2:15 pm MISER DeskTop Roadmap Update with Q&A2:15 - 2:45 pm Dessert and Networking Break with Exhibitors 2:50 - 3:50 pm CONCURRENT SESSIONS • Analytics in the Business (End User) • Same-Day ACH Phase II • Mobile Payments - What Now? • Cohesion - Getting Started3:50 - 4:50 pm Networking Break in ShowcaseEvening Free

7:30 - 8:20 am Breakfast With Exhibitors8:00 am - 4:00 pm Registration Open8:30 - 9:30 am Keynote Speaker Kostya Kimlat9:45 - 10:45 am 2017 MISER Release Update10:45 - 11:25 am Networking Break in Showcase

Sunday May 7th

Monday May 8th

Tuesday May 9th

SESSION SCHEDULEFull Session Descriptions on yourmug.org

11:30 am - 12:30 pm CONCURRENT SESSIONS • Purging and Annual Cleanup • Impact of Investor Daily Reporting • Code Security Practices & Requirements Through Deployment • Unisys Session 112:30 - 1:30 pm General Luncheon12:30 - 1:30 pm Loan Origination Systems Luncheon - End User Discussion12:30 - 1:30 pm BI User Group Luncheon1:45 - 2:45 pm CONCURRENT SESSIONS • MISER DeskTop Loans • Regulatory - Deposits • Mobile Banking - What’s Next? • Unisys Session 23:00 - 4:00 pm CONCURRENT SESSIONS • MISER DeskTop Deposits • Regulatory - Loans • MISER Release Prep 101 • Enterprise Output Manager (EOM) DEPCON 4:00 - 5:30 pm Networking Break in Exhibit Hall/Showcase7:00 - 11:00 pm MUG Be Part of the MAGIC Party

8:00 am - 12:00 pm Registration Open8:00 - 8:45 am Full Breakfast8:50 - 9:30 am MUG Annual Business Meeting9:45 - 10:45 am CONCURRENT SESSIONS • CRM • Fireside Chat With Customer Care • Analytics in Depth (Tech) • In the Guts of MISER with Gary11:00 am - 12:00 pm MISER DeskTop Pilots Progress Reports 12:00 - 12:30 pm Closing Remarks1:00 - 5:00 pm Applying Data Analytics - Best Practices

8:30 am - 12:30 pm POST-MUG CLASSES Registration Details Available on yourmug.org

• ECHO (Shadow Accounting)/Asset Liquidation Recovery • Cohesion 4.0 • PCI Encryption/Secure Telnet/ATM MISERNET • Commercial Services: Custodial Account, Cash Management,

Deposit Servicing.

Wednesday May 10th

Thursday May 11th

PROPOSED SCHEDULE

Opening FIS Party | Sunday, May 7 | 7:00 - 10:00 p.m.After a day of light meetings, gather with all your fellow MUG attendees and FIS employees for a relaxing poolside dinner and party. Music, great food, and a wandering magician who will blow your mind will enhance this exciting opening event.

Meeting FIS and Vendors in ShowcaseStarting with Sunday’s opening reception at 5:15 pm, we’ll have plenty of breaks and non-conflict exhibit time for FIS and independent vendors. Breakfasts and refreshment breaks on Monday and Tuesday, and long sessions at the end of the afternoon on Monday and Tuesday contribute to more than seven hours of non-conflict exhibit time. Exhibitors also have plenty of opportunity to interact at social events and attend sessions. Monday night is open, providing opportunities to take attendees to dinner. We will once again play the Playing Card Matchup Game and the Stamp Card game for prize giveaways which encourage more interaction with attendees.

Sponsor Recognition ReceptionSponsoring companies are invited to the Chairman’s Suite early on Monday evening for a reception with Chairman Beth Tomlinson of Bedford Federal and the MUG Executive Committee members. A sponsorship form is included in the Exhibit Prospectus mailed to all vendors.

Keynote Speaker: Kostya Kimlat

Kostya Kimlat is an Orlando-based professional magician, keynote speaker, corporate trainer, and author of the forthcoming book, Think Like a Magician. With 20 years of experience, Kostya has performed in over 200 cities on five continents, empowering executives at companies like Sysco, AT&T, GE, Siemens, and NASA to “Think Like a Magician.” In 2009, Kostya started leading the magicians for the Orlando Magic NBA Team and most recently created the teaching curriculum for the Dr. Phillips Center for the Performing Arts.

“Kostya is helping groups understand the importance of perception in their daily lives through the art of magic and sleight of hand,” said Smart Meetings. In August 2015, he had the pleasure of fooling Penn and Teller up close with a card trick of his own design on their show, Penn & Teller: Fool Us.

Closing MUG PartyBefore closing out the meeting on Wednesday, everyone gets together for one final, special social event. We’ll meet in the hotel ballroom for wonderful food and entertainment with Kostya Kimlat.

SOCIAL AND NETWORKING EVENTS

Kosta Kimlat Video

CHARITABLE INITIATIVE For this year’s conference, the MUG Executive Committee has chosen St. Jude Children’s Research Hospital, based in Memphis, TN. This world-renowned organization, founded more than 50 years ago by entertainer Danny Thomas, engages in medical research and provides free health care to selected children battling cancer and other catastrophic illnesses, at no cost to the patient. Treatments invented at St. Jude have helped push the overall childhood cancer survival rate from 20% to more than 80% since they opened.

Please consider giving a check made out to St. Jude’s Children’s Research Hospital in your name or that of your institution and send it to the MUG office or give during the conference. We will provide opportunities to give throughout the conference. Your donation is tax-deductible. Thank you for your contribution.

For more information on St. Jude Children’s Research Hospital visit stjude.org

At St. Jude, families never receive a bill for treatment, travel, housing or food – because all a family should worry about is helping their child live. Generosity from people like you makes this possible.

Please help at stjude.org

St. Jude patient Brent, cancer of the nervous system

Finding cures. Saving children.®

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WHAT PEOPLE ARE SAYING...

The MISER Users Group con-ference continues to surpass ex-

pectations as the event coordinators highlight and encourage vendor partici-

pation. We appreciate the warm welcome and value the opportunities provided to

engage with all those attending. This event remains a priority for Business Data, Inc.

each year as we seek to share new business trends and engage with

the industry’s top leaders.

The Miser User

Group conference has given both my institution and

I such valuable resources. The User Group community is always willing to lend a hand to help out

their fellow colleagues. Over the years I have created re-

liable vendor contacts, friends and men-

tors.

– Julie Lokken, Sales

Executive, Business Data

Inc.

– Jon Dipboye,

Barksdale Federal Credit Credit

Union

You will receive an emailed invitation to register. Registration is also available on the member-only portion of the website at www.yourmug.org. Credit Card information cannot be accepted on this form; please use the online form only to pay by credit card in order to protect your security.

REGISTRATION INfORmATION - PlEASE TyPE OR PRINT ClEARly

MUG Registrant (First name Last name) ______________________________________________________________________________ (as you wish it to appear on your name badge)

MUG Membership Primary Contact (First name Last name) ________________________________________________________________Required to use first free registration

Company _____________________________________________________________________________________________________

Street Address _________________________________________________________________________________________________

City/State/Zip Code _____________________________________________________________________________________________

Telephone _______________________________________ E-Mail Address_________________________________________________

REGISTRATION fEES: Please check the one applicable to the above registrant.❏ First Registrant ............................................................ FREE❏ Additional Registrant (before 3/15/17) ......................... $850❏ Additional Registrant (after 3/15/17) ............................ $900❏ Spouse/Guest Registrant ............................................. $250

(includes all food functions and parties)

Spouse/Guest Full Name: ________________________________

____________________________________________________

Spouse/Guest: Optional Separate Tickets❏ Sunday Night FiS party .................................................. $75.00❏ Monday Breakfast ......................................................... $25.00❏ Monday Lunch ............................................................... $35.00❏ Tuesday Breakfast ......................................................... $25.00❏ Tuesday Lunch .............................................................. $35.00❏ Tuesday MUG Annual party .......................................... $100.00❏ Wednesday Breakfast .................................................... $25.00

Optional lunchtime Registration (See brochure for descriptions)

monday 12:00 - 1:00 Pm❏ New Attendees Luncheon (for First-Timers) ❏ Cohesion User Group LuncheonTuesday 12:30 - 1:30 Pm❏ Loan Origination Systems Luncheon❏ Bi Users Group Luncheon

✔ processing Fee (required) ________________________$5.00

TOTAL ENCLOSED $ ____________________________________Federal Tax i.D. # 31-1231090

Make Checks Payable and Mail To: MUGp.O. Box 770178Winter Garden, FL 34777-0178

Phone: 407-347-5730 • FAX: 407-614-8357

PRImARy JOb RESPONSIbIlITy❏ Auditor ❏ Retail Banking❏ Compliance❏ Deposit Operations❏ Finance and Accounting❏ information Technology❏ Lending Operations❏ Electronic Services❏ Other ___________________________________________

❏ in House Client ❏ Service Bureau Client

❏ This is my first MUG Annual Meeting❏ i have special needs (dietary, disabled, etc); please list:

___________________________________________________

___________________________________________________

i am a member of the following MUG Sub-Group (s):❏ CHUG❏ EMUG❏ iNDYMUG❏ MOSUG❏ NEARMUG❏ CREDiT UNiON❏ BiMUG❏ COHESiON USERS

Registration form

REGISTRATION DEADlINE

April 21, 2017After that, please register on-site.

REGISTRATION

Click Here to Register Online