MUC LUC. .Lal NOIDAu : 3

DANH SACH BANG ~ 9

DAN H SACH HiNH : 10

CHU'O'NG 1

TI~N TRiNH PHAN M!:M vA sV' TRU'aNG THANH 12

I. HO~T DONGSAN xuA T PHAN MEM 12

II. THE NAo LA MOT TO CHlrC PHAN MEMTRU'O'NGTHANH? 14

III. VAN DE cAI TIEN TIEN TRiNH CUA cAcTO CHlrC SAN xuA T PHAN MEM 15

IV. CHuAN vA MO HiNH DANH GIA TIEN TRiNH PHAN MEM 16

IV.1 TI~N TRiNH PHAN M~M cA NHAN (PSP) 16IV.2 CHuAN ISO 9000 vA ISO 9000-3 16IV.3 CHuAN ISO 12207 17IVA CHuAN PSS-05 vA ISO 15288 18

V. MO HiNHCMM vA cAI TIEN TIEN TRiNH PHAN MEM 18

V.1 SU' RA DOl vA TI~N HOACOA CMrd """"""""""""""""'" 18V.2 TCNG QUAN VE CMM 19V.3 MUC DO TRU'ONG THANH COA MOT TO CHUG 19

V.3.1 Muc at) kh&i aQng " 19V.3.2 Muc aQc6 kh8 nangIljp 19V.3.3 Muc aQaU'Q'cainh nghia 20V.3.4 Muc aQawc quEmIy 20V.3.5 Muc aa t6i U'U 20

VA Ap Dl,JNGCMM: cAc U'UDI~M vA NHLrNG HAN CH~ 20

VI. vi DI,JVE TIEN TRiNH PHAN MEM 0' MlrC DO TRU'O'NGTHANH CAO 21

VI1 GIO'ITHIEU 21VI:2 MOT SO BAC TRU'NGVE SAN PHAM

vA D~ AN PHAN M~M 22VI.3 NHLrNG NO Ll)'C D~ GAl TIEN TIEN TRiNH PHAN M~M 23

VI.3.1 QuEmIy ct/u hinh 24VI.3.2 QuEmIy YEWdiu thl,J'cte 24VI.3.3 Ho~t aQngxem xet va thanh tra san phtJm 25VI.3.4 Gong nghf?san pham phan mem 25VI.3.5 Quan Iy SI,J'thay a6i cua tien trinh phan mem 26

CHU'O'NG2 .

NGHIEN CLYU£>INHLU'O'NGVE HIEU QUACOA cAI TI~N QUI TRiNH NHCYCM'M 27

I. NENTANG 27

1.1DONGCO COANGHIENCUU NAv 271.2DAp UNG NHUcAu COAGONGDONG 281.3THUTHAPDO'LlI;U 29

1.3.1Cae t6 ch(fc tham gia cung clip dil'Ii~u 291.3.2Oil'li~uyeu c~u 29

II. cAc HO~T DONGcAI TIEN ~ 30

III. KET QuA TONG HO'P CUA VII:C cAI TIENTIENTRiNHPHANMEM : 31

111.1DO' LIEU """""""""""""""""""""""""""""""""" 31111.2KET a'uA 32

111.2.1Chi phi , 33111.2.2Nang suilt 34111.2.3Thai gian bitJu 36111.2.4chill l/.fc;mg 37111.2.5Gia tri kinh doanh ,.~, 38

111.3TOMTATVE KETQuA TONGHOP 39

IV. MOT vi DU DIEN HiNH QuA TRiNH cAI TIEN

TI~N TRiNHT~I CONGTVTEXASINSTRUMENTS 40

IV.1MOTATO CHUG : 40IV.2LlCHsO' GAlTIENTIENTRINHPHANMEM , 40IV.3N'CLV'Csri HII;NHANH 40IVAKETQuA TV NHCrNGHOATDONGsri HII;NHANH 40

IVA. 1 V~ m~t nang suilt lam vi~c 41IV.4.2V~chilt 1/.fQ'ng ; 43

IV.SBAI HOC KINH NGHI;M 43

V. NHO'NGVAN DE KY THUAT TRONG DO LU'ONGKET QuA SPI : 43

V.1 MV DU'NGTIEU CHuAN DANH GIA 44V.2 THAVDOI THEOTHCYIGIAN 47V.3xAc D!NHNHO'NGNGUVENNHAN"""""""""""""""""'" 49

CHU'O'NG 3TI~P CAN TicH HO'P£>~cAI TI~N .

TI~N TRiNH PHAN' MEM 50

I. MOl TRU'ONG CONG NGHe TRONG THE KY 21 ; 50

II. SV' TIEN HOA QUY TRiNH CONG NGHe 51

III. SV' DA D~NG CUA cAc cHuAN vA MO HiNH 51

IV. TI~P C~N cAt TI~N TI~N TRiNH TicH HQ'P 53

IV.1 CHI PHi 53IV.2 TiNH TAPTRUNG """""""""""""""""""""""""""""""'" 54IV.3 SU'TlcH Hap TI~NTRiNH 54IVA TiNH LlNH HOAT vA PHAT TRI~N 54

V. K~T LU~N ...'-.~ : 54

CHU'O'NG 4DE AN xAv Dl}'NG Me HiNHCMMI 56I. TONG QUAN V~ £)~ AN ~ 56

II. MVC TIEU CUA £)~ AN 60

11.1MVC TIEU TRU'ac MAL : 6011.2MVC TIEU LAu oAI 60

III. cAc MO HiN.1 NGUON 61

IV. VUNG TI~N TRiN'H 62

CHU'O'NG 5cAu TRUC NQI DUNG TRONG Me HiNH CMMI 64

I. LO~I NQI DUNG BAT BUQC 65

II. LO~I NQI DUNG CAN THI~T 66

III. LO~I NQI DUNG THONG TIN 67

CHU'O'NG 6HAl D~NG TRiNH BA V COA Me HiNH CMMI 72

I. MO HiNH D~NG THEO TANG """""""""""""""""""""""""'" 72

II. MO HiNH D~NG LIEN TVC 73

III. HAl D~NG TRiNH BAY CUA MO HiNH CMMI 75

IV.cAc MlrCNANGU!C CUATI~NTRiNH""""""""""""""""" 80

v. cAc MlrCTRU'aNGTHANH 83

VI.SOSANHGICrAHAlD~NGTRiNHBAY 86CHU'O'NG 7

MOlTU'O'NGTAc GllrA cAc VUNGTIt:N TRiNH 87

I. cAc VUNG TII~NTRiNH THUQC PH~M TRUQUAN LY TI~N TRiNH 90

. II. cAc VUNGTII~NTRiNHTHUQCPH~MTRUQUANLY £)~AN 94

III. cAc VUNGTI~NTRiNHTHUOCPHAMTRUva:GONGNGHe : : 98

IV. cAc VUNG TIEN TRiNH THUQC PH~M TRU VE HO TRQ' 101

CHU'O'NG 8cAc VUNGTII~NTRiNHvA DO TRU'ONGTHANH 105I. cAc VUNG TIEN TRiNH THUQC MlrC TRl1CYNGTHANH 2..105

1.1VUNG TI~N TRINH QUAN LY Y~U cAu REQUIREMENTMANAGEMENT - REQM : 1051.2VUNG TI~N TRINH HOACHD!NH D~ AN PROJECTPLANNING - ..PP 1071.3 VUNG TI~N TRINH THEO DOl vA

KI~M SOAT D~ AN PROJECT MONITORING ANDCONTROL-PMC 110

1.4 VUNG TI~N TRINH QUAN LY HOP DONGval NHA CUNG cAp SUPPLIER'AGREEMENTMANAGEMENT - SAM 112

1.5 VUNG TI~N TRINH DO LU'ONG vA PHAN TiCHMEASUREMENT AND ANALYSIS - MA 114

1.6VUNG TI~N TRINH BAo DAM CHAT LU'ONGSAN PHAM vA TI~N TRINH PROCESS AND PRODUCT

QUALITY ASSURANCE - PPQA 1'i6I.7 VUNG TI~N TRINH QUAN LY cAu HINH

CONFIGURATION MANAGEMENT-CM 118

II. cAc VUNG TIEN TRiNH THUQC MlrC TRU'CYNGTHANH 3..121

11.1VUNG TI~N TRINH PHAT TRI~N YEU cAuREQUIREMENT DEVELOPMENT - RD 121

11.2VUNG TI~N TRINH GIAI PHAp KY THUAT TECHNICALSOLUTION- TS 123

11.3VUNG TI~N TRINH TiCH HOP SAN PHAM PRODUCTINTEGATION- PI 124

11.4VUNG TI~N TRINH KI~M TRA VERIFICATION - VER 12711.5VUNG TI~N TRINH xAc NHAN VALIDATION - VAL 12811.6VUNG TI~N TRINH TAP TRUNG CONG cO TI~N TRINH

ORGANIZATIONAL PROCESS FOCUS- OPF 13011.7VUNG TI~N TRINH D!NH NGHiA TI~N TRINH

ORGANIZATIONAL PROCESS DEFINITION- OPD 13211.8VUNG TI~N TRINH HuAN LUYI;N CHO TO CHlJ'C

ORGANIZATIONAL TRAINING - OT 13311.9VUNG TI~N TRINH QUAN LY D~ AN TlcH HO'P

INTEGRATED PROJECT MANAGEMENT-IPM 13711.10VUNG TI~N TRiNH QUAN LY ROI RO RICK

MANAGEMENT - RSKM 13911.11VUNG TI~N TRiNH PHAN TiCH QUY~T D!NH vA GIAI

PHAp DECISION ANALYSIS AND RESOLUTION - DAR 141

III. cAc VUNG TIEN TRiNH THUQC MlrC TRl1CYNGTHANH 4..141

7

111.1VUNGTI~NTRINHHIEUNANGTIENTRiNHCOA TO CHUG ORGANiZATIONAL PROCESSPERFORMANCE- .OPP 141

111.2VUNG TI~N TRiNH QUANL Y B~ ANB!NHLU'Q'NG QUANTITATIVE PROJECTMANAGEMENT- QPM 145

IV. cAc VUNG TI~N TRiNH THUQC MlrC TRU'C1NGTHANH5..147

IV.1 VUNG TI~N TRINH BOI Mal TI~N TRiNHGONG NGHI; ORGANIZATIONAL INNOVATION ANDDEPLOYMENT-OlD 147

IV.2 VUNG TI~N TRiNH PHAN TicHNGUYEN NHAN vAGIAI PHAp CAUSAL ANALYSIS AND

RESOLUTION- CAR , 150

CHU'O'NG 9DANH GIA val MO HiNH CMMI 152

I. MQT sO D!NH'NGHIA 153

II. BQ YEUcAu DANHGIADOl val MOHINHCMMI-ARC 154

III. PHU'O'NGPHAp CHiNH THlrC m\NH GIACMMI- SCAMPI.157

IV. MQT sO VAN DE THU'ONG G~P KHI L~P K~ HO~CH vA TOCHlrC DANH GIA SCAMP! 160

IV.1 NEN CHON LU'A NHO'NGBE AN NAo vAo PHAM VIBANH GIA'? ' ' 160

IV.2 NEN CHuAN BI QU\( THai GIAN NHU'TH~ NAoCHO cAc THANH VI~N BU'Q'C Mal PHONG VANTRONG QuA TRINH BANH GI A ? 160

IV.3 cAc BANH GIA VIEN cO XEM MOl QUY TAcTHU'C TIE:NCOA TIEU CHuAN CMMI LA BATBUOC? cO CHAp NHAN DUNG QUY TAc THV'CTIE N "THAY THE"? cO TH~ THAY QUI TAc THU'CTIt:N COACMM/ ' 162

IVA B ANH GIA VIE N cO YEU cAu MOl TI~N TRiNHBEU PHAI BU'OC vA N BAN HoA? CO CHAp NHANQUY TAc THU'C TIEN THAY TH E ~ MA a BO cAcTI~N TRINH KHONGBU'OC vAN BAN HoA 162

IV.5 GIA sO' cO MOT vAl DE AN cO sO' DUNGNHO'NG TI~N TRINH LOI THai SOval NH'O'NGTI~NTRINH cHuAN COA TO CHUG. LIEU vAN BE NAY cOBU'Q'C BANH GIA VI~N CHAp NHAN KHONG? , 162

PHU LUC A:TOM TAT CMMI D~NG TRiNH BAY THEO TANG 163

TANGTRU'ONG THANH 2 167

TANG TRU'C1NGTHANH 3 176

8

TANG TRU'ONG THANH 4 193

TANGTRU'ONGTHANH5...: ~ 195

PHV LVC B:TOM TATCMMI D~NG TRiNH BAy LIEN TVC 198

NHOM PA QUAN LY £)~ AN 201

NHOMPA QUANLY TIENTRiNH ~ 212

NHOMPA CQNGNGHe 219 .

NHOMPA HOTRQ' ~ ""'" 228

PHV LVCC:THU~ T NGCJ' 233.

PHV LVC D:

MOT s6 KINH NGHleM GAl TI!:N QUY TRiNH SAN

XUAT PHAN M~M Dl)'A TREN CMMI T~I CONG

TY PSV(PARAGON SOLUTIONS VIETNAM) 237

, TAl LieU THAM KHAo 244