MSS - IEC Telecom · 2 MSS OPERATORS AND NETWORKS ... (BIP) with theoretical ... BGAN 510 xxxx BGAN 710 xxxx Thuraya IP+ xxxx Isatphone 2 xxxx

Mobile Satellite Services (MSS) 1

MSS

MOBILE SATELLITE SERVICES (MSS)


CONTENTS

1 INTRODUCTION TO MOBILE SATELLITE SERVICES ............................................................................ 3

2 MSS OPERATORS AND NETWORKS .................................................................................................. 3

INMARSAT ......................................................................................................................................... 3

IRIDIUM ............................................................................................................................................ 4

THURAYA .......................................................................................................................................... 5

3 HARDWARE STANDARDS ................................................................................................................. 7

SELECTION CRITERIA ............................................................................................................................ 7

DETAILED TERMINAL LINE-UP ................................................................................................................. 8

3.2.1 Inmarsat BGAN & IsatPhone 2 ................................................................................................. 8

3.2.2 Iridium 9555 & Extreme ......................................................................................................... 10

3.2.3 Thuraya XT-LITE, XT-PRO, SatSleeve & IP+ ............................................................................. 10

4 SERVICE PLANS & AIRTIME ............................................................................................................ 11

SIM CARDS AND COMMISSIONING ........................................................................................................ 11

CALCULATING MSS COSTS .................................................................................................................. 11

SERVICE PLANS ................................................................................................................................. 11

4.3.2 Prepaid Plans ......................................................................................................................... 11

4.3.3 Humanitarian SCAP Plans ...................................................................................................... 12

4.3.4 High Volume Data Usage Plans.............................................................................................. 12

SERVICE LEVEL AGREEMENTS (SLA) ....................................................................................................... 13

4.4.1 Satellite Network SLA............................................................................................................. 13

4.4.2 Support SLA (Distribution Partner) ......................................................................................... 13

5 OPERATING MSS TERMINALS ........................................................................................................ 14

INMARSAT’S BGAN ........................................................................................................................... 14

5.1.1 Basic BGAN Configuration ..................................................................................................... 14

5.1.2 Advanced BGAN Configuration .............................................................................................. 16

INMARSAT’S ISATPHONE PRO/2 ........................................................................................................... 19

THURAYA XT/XT-PRO/XT-LITE .......................................................................................................... 21

THURAYA SATSLEEVE ......................................................................................................................... 23

THURAYA IP/IP+ .............................................................................................................................. 24

IRIDIUM 9555 / EXTREME .................................................................................................................. 25


1 INTRODUCTION TO MOBILE SATELLITE SERVICES

Mobile satellite services (MSS) refers to networks of communications satellites intended for use with

mobile wireless telephones, data communications and geo-positioning (GPS). Such devices – aside

from the GPS - work similarly to mobile phones, communicating wirelessly with antenna relays that are

themselves connected via fiber optics to the Internet and public switched telephone network (PSTN).

However, instead of using terrestrial antennas, MSS devises use network of satellites (antenna relay)

that retransmit the signal to satellite Land Earth Stations, which themselves are connected to the

Internet and PSTN.

There are 3 major players in the mobile satellite market:

2 MSS OPERATORS AND NETWORKS

INMARSAT

Inmarsat is the leading mobile satellite service company. Based in London, UK, it maintains a global

satellite internet and telephony network using portable terminals. The company is famous for developing

market flagship such as the BGAN, the IsatPhone and the - now discontinued - Mini-M, GAN M4 and

RBGAN. Terminals can connect to the Internet and can make phone calls from anywhere in the world,

making popular tools for first responders.

Another advantage of Inmarsat equipment for emergency response when compared to other satellite

systems (such as VSAT) is that terminals are portable and can be easily set up by anyone. Devices

work on the L-band (Rx=1,525-1,559 Mhz, Tx=1,626-1,660 Mhz) which make them very resistant to

fading caused by precipitation, dust-storms and other similar phenomena known to traditional larger

satellite systems utilizing Ku or Ka bands.

Coverage

Inmarsat has launched around 20 satellites since

1976. All of them being in a geosynchronous orbit,

they cover all parts of the world except for Polar

Regions. The actual generation used for mobile

satcoms (Inmarsat-4 or I4) is among the largest and

most powerful commercial satellites ever designed,

covering the Indian Ocean Region (IOR 64 East), the

Atlantic Ocean Region West (AOR-W 53 West) and

the Pacific Ocean Region (POR 178 East):

As of 2014, Inmarsat is readying for its 5th generation satellite launch. Interestingly those satellite won't

provide services in the L band but in the Ka band, hence newest "Global X-Press" terminals should be

considered as VSATs rather than MSS.

Figure 1 - Inmarsat's I-4 Constellation


Network

Inmarsat operate Land Earth Stations (or "Satellite Access Stations"), located in Hawaii, Holland and Italy, to manage the satellite networks and BGAN terminals. Inmarsat then uses "Distribution Partners", or DPs, (see the full list here) from which users can access the public internet, the international public switched telephone network (PSTN), and the international cell phone network. It also caters for Virtual Private Networks (VPN) in order to have secure links to corporate applications from the field (with a BGAN terminal). DPs handle the billing, end-user clients never directly interacting with Inmarsat. The following diagram shows how the BGAN service work and the demarcation lines between Inmarsat, DPs and end-user:

Figure 2 - Inmarsat's BGAN Network Infrastructure

Services

Services offered with the Inmarsat network are presently:

- Background IP “always on” public internet (BIP) with theoretical maximum shared bandwidth 492

kbps, in practice 150-240 kbps. It serves most browsing and emailing requirements;

- Streaming (32/64/128/256/384/450kbps) on demand with dedicated bandwidth (1:1) charged per

minute connected. This is a service used especially with media applications and live video

transmissions;

- High Data Rates (HDR), only available with the BGAN 710, are 4 symmetric and asymmetric

streaming rates (325x325, 64x325, 64x650, 650x650 kbps);

- 64 kbps circuit switched ISDN for “high quality” voice service;

- 4 kbps telephony and facsimile service;

- Text messaging (SMS).

- Public IP address available on demand.

IRIDIUM


Iridium Satellite LLC is a private company based in USA, which offers voice, data, fax, short messaging

services (SMS) and paging services via satellite from portable handheld terminals worldwide. Iridium is

the only mobile satellite services system with complete global coverage. Users can place phone calls

via the satellite network to/from any international fixed line, cell phone or other satellite phones.

Coverage

Iridium has true global coverage. The network comprises

of 66 satellites, all in a Low Earth Orbit (LEO) 780km

above the earth’s surface. The satellites orbit from pole to

pole (polar orbit) with an orbit time of approximately 100

minutes. Transfer of user connection from one satellite to

the other is performed through inter-satellite cross links

operating at 10 Mbps. Each satellite can have 4 cross

links operating simultaneously.

The LEO configuration – and subsequently the short distance between satellites and users on ground

- offers little signal path delays, and the terminals can operate with relatively low signal power levels

for increased battery life-time. The inter-satellite links also lower costs for terminal to terminal calls, as

terrestrial gateways and networks are not utilized for that purpose.

Network

On the ground, Iridium’s network

includes gateways in Arizona and

Alaska; a satellite network operations

center in Virginia; a technical support

center in Arizona; and four tracking,

telemetry and control stations in

Canada, Alaska, Norway and Arizona -

all interconnected by advanced fiber-

optic and broadband satellite links. As

with the satellite constellation, the

ground infrastructure is designed with

resiliency, permitting voice and data

traffic, as well as satellite backhaul data

links, to be rerouted as needed.

Services

Services offered from Iridium are presently:

- Voice communications with handhelds or fixed terminals

- Short message service (SMS) with maximum 160 characters

- 2.4kbps (Iridium claim up to 9.6kbps for their compressed direct internet through special software)

circuit switched data & fax

- Emails through an SMS gateway received as SMS

- Unanswered call indicator

Note that circuit switched data (2.4/9.6kbps) provides only limited capacity for emailing/web-browsing,

and would normally be regarded as a last resort. Field tests came back unsuccessful most of the time.

THURAYA

Figure 3 - Iridium's LEO Constellation

Figure 4 - Iridium Network


Thuraya is a regional satellite phone provider, with service in CEE/CIS, WCARO, ESARO (excluding

South Africa, Lesotho, Swaziland; not recommended in Namibia, Botswana, Zimbabwe, Mozambique,

Comoros and Madagascar), MENA, ROSA and EAPRO. The company is the main competitor for

Inmarsat in both the mobile satellite service. It is based in the United Arab Emirates and distributes its

products and service through authorized service providers. As long as the user is within the coverage

area, Thuraya offers satellite connectivity, including voice, data (9.6kbps to 444kbps), fax, SMS and

GPS.

Coverage

Thuraya operates two geostationary satellites in their

space segment. Those were launched in June 2003

(Thuraya-2, 25° East) and January 2008 (Thuraya-3,

154° West). Their geosynchronous orbit makes them

appear at a fixed point above the earth from the users’

perspective. Because Thuraya does not have a satellite

over the Americas, it's service is not accessible to

countries in the LACRO region (as of 2014).

a. Network

The Thuraya network is very similar to the other MSS or conventional satellite networks. A GEO satellite,

which constitutes the Space Segment, is operated and managed by a ground network known as the

"Ground Segment" (equivalent to the LES in VSAT terminology or SAS by Inmarsat's). The Ground

Segment includes the satellite operation Centre (in Sharjah, UAE), which monitors and controls satellite

movement, ensuring the overall and on-going maintenance of satellites in geo-synchronous orbit. The

User Segment comprises the user terminals which enables subscribers to interface with the satellite

system and obtain network access:

Figure 6 - Thuraya Land Network Infrastructure

Services

Figure 5 - Thuraya Coverage


Services offered with the Thuraya network are presently:

- Voice communications with handhelds terminals or smartphone (with adapter)

- Short message service (SMS) with maximum 160 characters

- 9.6 kbps of circuit switched data & fax

- 60 kbps GmPRS data (limited usage)

- 444 Kbps data with the notebook-sized data modem (Thuraya IP/IP+)

- GPS is supported by handhelds and terminals

- A number of value-added services, such as news, call back, call waiting, missed calls, voicemail,

WAP, etc.

As the most commonly used service; voice over satellite is on average US$ 0.60-0.70 to other Thuraya

phones, and US$ 0.80-1.50 for calls made to land lines, cell phones and other satellite phones,

dependent on destination party. Detailed pricing is available in the LTA, Thuraya often providers a

cheaper monthly subscription than Inmarsat or Iridium but its usage is slightly higher.

Circuit switched and GmPRS data services provide very limited capacity for emailing/web-browsing,

and would normally be regarded as a very last resort. Most of the field tests came out with negative

comments and a Thuraya handheld should therefore be regarded as a voice terminal. For most users,

Thuraya IP or IP+ would be the best alternative in terms of data connectivity.

3 HARDWARE STANDARDS

Users determine the global standard for Mobile satellite equipment based on field proven design,

functionalities, sturdiness and support availability. Standardization facilitates the negotiation of Long

Term Agreements (LTA) with equipment and service resellers, allowing for competitive pricing,

continuous and immediate service and support, training and pre-stock (quick delivery) for rapid

deployment.

SELECTION CRITERIA

Main criteria when selecting a terminal are:

1. The intended usage: voice / data, emergency response / business continuity;

2. The service geographic coverage: for example offices in LACRO do not have Thuraya coverage;

3. The hardware and service pricing;

Following table is intended to guide customers when procuring a terminal based on its intended usage:

1 BC: Business Continuity 2 EPR: Emergency Preparedness & Response

Equipment Cost Data Voice Field

Trip

BC 1&

EPR2

Person

nel

BC &

EPR

Small

office

BC & EPR

large

office

Radio

Room

BGAN 510 xxxx

BGAN 710 xxxx

Thuraya IP+ xxxx

Isatphone 2 xxxx


In addition the following is a comparison of each terminal pros and cons:

Terminal Pros Cons

BGAN

Wide range of terminals and form factors. Wide

support. Combines both voice and data

services. Geo-stationary satellites, global

coverage.

Highest equipment and service cost. Needs to

be closely monitored when used due to high

usage costs (~5$ / MB). Slow data rates (20/30

KBps).

Thuraya

IP+

Aggressive pricing for service plans, including

no monthly fee and advantageous longer term,

high-volume use plan (~$2,300/m). Small form

factor.

Partial coverage (only CEE/CIS, WCARO,

ESARO, MENA, ROSA and EAPRO). No voice

service. Slow data rates (20 KBps).

Isatphone

Pro / 2

Geo-stationary (fixed) satellites, global

coverage. Long battery life. Excellent antenna

sensitivity provides excellent overall voice

quality.

Biggest of the satellite phone form factor. Delay

in voice (~1s) due to satellite latency.

Iridium

9555 &

Extreme

Global coverage. Generally the most reliable

network. Toughest “voice only” terminal

available (Extreme). Insignificant delay.

Use of roaming LEO satellites can occasionally

triggers a cut in the communication. Higher

terminal and service costs.

Thuraya

XT-PRO

Most friendly terminal to use. Elegant design,

smallest and lightest form factor. Most complete

line of accessories (docking stations, indoor

repeaters). Cheapest terminals and service.

Partial coverage (only CEE/CIS, WCARO,

ESARO, MENA, ROSA and EAPRO).

Thuraya

SatSleeve

Convert smartphones (iPhone / Galaxy) into a

satellite phone. Same advantages as the XT.

Immediate access to phone contact list (phone,

email). Extends smartphone battery life.

Same as the XT-PRO. Cannot be used without

a smartphone. Limited compatibility to latest

iPhone and Galaxy smartphones.

Terra

400/800

Made for PBX integration and/or permanent

voice link for offices. External antenna,

excellent voice quality.

Terra 400 does not include a handset (requires

external phone). No mobility options (when

compared to a mini-M for example).

Table 2 - MSS Terminals Pro & Cons

DETAILED TERMINAL LINE-UP

3.2.1 Inmarsat BGAN & IsatPhone 2

Inmarsat provides two types of terminals: the laptop sized BGAN - which can offers voice and Internet

service - and the IsatPhone - a handset that should mainly considered for voice telephony.

Terra 400

Terra 800

xxxx

xxxx

Iridium 9555

Iridium Extreme

xxxx

xxxx

Thuraya XT-LITE

Thuraya XT-PRO

SatSleeve

xxxx

xxxx

xxxx

Table 1 - MSS Terminals Applications


The BGAN terminals is flexible enough to suit different operational needs. Terminals offer voice

telephony and a 492 kbps connectivity (~20-30KB/s in practice) and can easily be connected to a laptop,

or multiple laptops, via wired or wireless connections, including Bluetooth or WiFi, depending on the

model. CUSTOMER standardizes on Cobham (previously Thrane & Thrane) devices. There are also

BGAN vehicular solutions and other BGAN models (Hugues, Wideye) available in the market. However

those haven't been included in the standards to limit the amount of equipment and since the existing

Explorer line covers most of CUSTOMER needs.

The IsatPhone2 is Inmarsat's satellite phone service, offering worldwide voice telephony. It also comes

with a variety of data capabilities, including SMS, short message emailing, GPS look-up-and-send,

emergency SOS button and a limited Internet service of up to 20kbit/s (~2.5KB/s). Inmarsat

manufactures the handsets (IsatPhone Pro & 2) while fixed stations are manufacturing by Beam (Terra

400/800). The following table compares all Inmarsat standard equipment, indicated pricing is per LTA:

Model Explorer 510 Explorer 710 IsatPhone 2 Terra 400 Terra 800

Price ($) 1920 4,895 720 1,323 1,598.40

Size (mm) 202x202x51.8 332x279x54 170x54x39 240x190x53 241x185x93

Weight (kg) 1.4 3.2 0.279 0.58 1.27

Standard IP

(kbps) ~250 ~350 ~20 ~20 ~20

Streaming

IP (kbps) 32/64/128

32/64/128/256

X-Stream (384)

HDR

N/A N/A N/A

Voice Smartphone

App

Analaog phone

ISDN

SIP (up to 10 clients)

Smartphone App

4 kbps 4 kbps 4 kbps

Interfaces

USB to Ethernet

adapter, Wifi b/g

(2.4Ghz)

RJ11, 2x Ethernet,

USB, Bluetooth,

ISDN, antenna, Wifi

b/g (2.4Ghz)

RJ11,

Ethernet,

Bluetooth

RJ11, TNC-

female

(antenna),

SMA female

(GPS), USB

RJ11, TNC-female

(antenna), SMA female

(GPS), USB, RJ9

(handset)

Protection IP66 IP52 (transceiver)

IP66 (antenna) IP54 IP53 IP54

Table 3 - Inmarsat's terminal's specs

The mobile satcoms LTA integrates BGAN terminal kits that include wired telephone handsets, power

adapter, international adapter kit, car charger, solar panel, carry case, cables, software and manuals.

Accessories such as solar pannels and their voltage limiter, vehicle/base docking stations (IsatPhone

only), mount kits, coaxial cable for longer antenna runs (BGAN 700/710 or Terra 400/800 only)...


3.2.2 Iridium 9555 & Extreme

Iridium equipment consists mainly of 2 voice handset’s model:

Model 9555 Extreme

(9575)

Price ($) 945 1121

Size (mm) 170x54x39 169x52x29

Weight (kg) 0.266 0.254

Standard IP

(kbps) ~2-10 ~2-10

Streaming IP

(kbps) N/A N/A

Voice 2.2-3.8 kbps 2.2-3.8 kbps

Interfaces USB USB

Protection IP54 IP65

Table 4 - Iridium Equipment Specs

Accessories include foldable solar panels, docking stations (vehicles and offices), mount kits, external antennas, coaxial cable for longer antenna runs..

3.2.3 Thuraya XT-LITE, XT-PRO, SatSleeve & IP+

Thuraya offers a similar lineup to Inmarsat: the laptop sized BGAN equivalent called Thuraya IP+, which

dedicates to Internet service - and the Thuraya XT-PRO - a handset that should mainly considered for

voice telephony. In 2013, Thuraya launched an original product, the SatSleeve, which is adapter that

can be fixed to a smartphone (Apple iPhone or Samsung Galaxy), converting it into a satellite phone.

Model XT-LITE XT-PRO SatSleeve IP+

Price ($) 449 745 597 2597

Size (mm) 128x53x27 128x53x27 138x69x20 216x216x45 Weight (kg) 0.186 0.212 0.171 1.4

Standard IP

(kbps) N/A ~60/15 ~60/15 ~250

Streaming IP

(kbps) N/A N/A N/A 16 to 384

Voice 4 kbps 4 kbps 4 kbps N/A

Interfaces USB, GPS USB, GPS USB, Bluetooth,

Wifi

Ethernet, Wifi

b/g/n

Protection N/A IP55 N/A IP55

Table 5 - Thuraya Equipment Specs

For permanent office installations, it is recommended to procure indoor repeaters that can extend the coverage to buildings, even with non-line of sight. Alternatively, the FDU-XT is the docking station for Thuraya XT models. Vehicles can use the SAT-VDA, which includes an external magnetic antenna and hands-free kit. The Thuraya IP+ can use an external antenna when a permanent connection is required.


4 SERVICE PLANS & AIRTIME

SIM CARDS AND COMMISSIONING

All mobile satellite terminal integrate a Subscriber Identity Module (SIM), which is a small card containing

a separate and unique identity. When the card is inserted into a MSS terminal, it adopts the identity of the

card. Thus all data and voice services made over the terminal will be billed to the SIM card, and not to the

phone itself. This can facilitate usage control in an environment where many users share a terminal, or if

one wants to be able to utilize different terminals but maintain one identity or when a terminal stops

functioning, it makes it easy to switch the SIM to another one.

The SIM card requires an activation from the service provider before it can be used.

CALCULATING MSS COSTS

MSS billing is similar to conventional mobile phones plans. When selecting a mobile phone, aside from the

equipment cost, one also needs to consider a service plan. MSS Plans usually include Monthly Recurring

Costs (MRC), monthly or yearly allowances (= “free” MB and minutes), in addition to the usage (air-time)

fees per MB or minutes. Therefore the total cost for an MSS device is:

MSS = Equipment cost + MRC + [usage (minutes and MBs) - allowance]

SERVICE PLANS

4.3.1 Postpaid Plans

With Postpaid plans, offices are billed according to their use of services at the end of each month. In such

situation, there is typically no limit on use of services and, as a consequence, the office must implement

some cost control mechanism (spending limit, alerts, content blockage…). Postpaid plans are

recommended for the majority of CUSTOMER offices, especially in countries with "high" and "very high"

risks profiles according to the InfoRM index (see index map here). The following table compares LTA

postpaid plans pricing for the various mobile satellite equipment:

Plan

Cost

($)

Duration

(months)

Max Allowance Equivalent Usage Costs

Cellular

(min)

Landline

(min)

Internet

(MB)

Cellular

($/min)

Landline

($/min)

Internet

($/MB)

BGAN xxx 24

Thuraya IP xxx 1

IsatPhone xxx 6

Thuraya XT xxx 12

Iridium Service xxx 2

Table 6 - MSS Postpaid Plans

4.3.2 Prepaid Plans

Prepaid Plans are plans which credit is purchased in advance of service use. The credit is used to pay

for voice and/or data services when the devise is utilized. If there is no available credit then access to the


requested service is denied. Such plans are not recommended unless the office has a low InfoRM risk

profile index (see index map here). The following table compares LTA prepaid plans pricing for the

various mobile satellite equipment:

MRC

$/month

Usage Allowance

($/month) Cellular

($/min)

Landline

($/min)

Internet

($/MB)

BGAN Service

Thuraya IP Service

IsatPhone Service

Thuraya XT Service

Iridium Service

Table 7 - MSS Prepaid Plans

4.3.3 Humanitarian SCAP Plans

Humanitarian SCAP (Shared Corporate Allowance Plans) plans have been introduced by Inmarsat in

2011 with the objective of reducing recurring costs for NGOs/UN organizations operating multiple BGANs.

The idea behind the SCAP is to share a common credit pool between multiple SIM cards (5, 10, 15, 20...).

Very large country offices with more than 5 BGAN devises are recommended to look for SIM card

bundling options (SCAP Plans). Since such case

remains rare, bundle plans have not been included in

the LTAS and offices should therefore perform an RFP if

such service is required.

An example of pricing is available below for a 20 SIM

card bundle. The longer the plan (1, 2 or 3 years

options) the cheaper the subscription.

4.3.4 High Volume Data Usage Plans

Both Thuraya and Inmarsat propose high volume data plans for their BGAN (700/710) and IP. Those

plans are recommended for offices using those devices as primary connectivity link since they

significantly decrease the usage cost per MB.

Inmarsat's high volume plan is called "BGAN Link" and was launched in 2012. It's a prepaid service (5 to

30GB) ranging from $3,500 to $8,500 per month, depending on the selected package and service term (3

or 12 months). Note there is an interesting BGAN "Link Unlimited" service for selected countries (see list

here) where an unlimited data is available for ~$xxxx per months (12 months) or $xxxx (3 months).

Thuraya high volume data plan for the IP/IP+ includes 30GB, 1 month contract minimum, for $xxxx per

month.

SCAP 20 SIM Bundle Costs in USD

1 Yearly subscription fee xxx

2 Yearly allowance xxx

3 Internet ($/MB) xxx

4 Calls to PSTN ($/min) xxx


SERVICE LEVEL AGREEMENTS (SLA)

The satellite service-level agreement (SLA) specifies what quality of service the network providers (Inmarsat, Thuraya and Iridium) and distribution partner (IEC Telecoms) will guarantee to CUSTOMER.

4.4.1 Satellite Network SLA

Those are divided into 2 main measurable values: - Network availability: measured in percent and calculated from the total outage (minutes) in each

calendar month as opposed to the total minutes in month. - Service quality / Call success ratio: For voice, the call success ratio is defined as the ratio of calls

successfully completed to call attempts.

INMARSAT

# Measurable value Target value

1 Inmarsat availability (BGAN/Isatphone) 99.9% availability

2 Inmarsat call success ratio (BGAN/Isatphone) 95% success THURAYA


3 Thuraya availability for voice and SMS services 94% availability

4 Thuraya call success ratio for voice and SMS services 94% availability 5 Thuraya availability IP services 94% success

IRIDIUM


6 Iridium call success ratio (9555/Extreme) Best effort

Table 8 - MSS Network SLA

4.4.2 Support SLA (Distribution Partner)

In addition, CUSTOMER negotiates support service-level provided by the mobile satellite distribution partner (usually, the LTA provider). These are measurable values that shall reflect the distribution partner obligations towards CUSTOMER for the provision of: - Access to SIM card management, billing and customer support portals - Delivery of equipment - Activation, deactivations and reactivations of Services - Invoicing and Payment


1 Portal - number of minutes down per year 0 – 432 minutes max (99%)

2 Average resolution time for help desk queries: - High priority queries

- Normal priority queries

- Minor priority queries

< 1 hour < 1 day

< 3 days

3 Delivery of Equipment <10 working days

<48 hours emergency orders

4 Activation, deactivation, reactivations of services < 30 min (95%) < 90 min (100%)

5 Amount of inaccurate invoices reported <1%

Table 9 - Distribution Partner SLA


5 OPERATING MSS TERMINALS

INMARSAT’S BGAN

5.1.1 Basic BGAN Configuration

a. SIM Verification & powering on

The SIM card is provided by the airtime provider. Make sure that the SIM card is positioned as shown above. Press gently until it clicks. Slide the lock to close the SIM slot and insert the battery back.

You can now power on your terminal. Push the power button next to the display

and hold it down until the green Power indicator lights up.

b. Pointing the antenna

In order to obtain the best possible signal at the lowest possible time, it is important

that the BGAN antenna is pointed correctly toward the Inmarsat satellite (See Inmarsat

I-4 coverage map). The antenna must have a clear line of sight to the satellite without

any obstacles blocking the signal, and the pointing direction of the antenna should be

as accurate as possible.

As a rule of thumb, the signal strength should typically be 45 dBHz or more for the

BGAN to be able to establish a call or data session.

To obtain the maximum signal strength, the BGAN uses a sound that indicates the signal strength during

pointing. The frequency of the tone increases with the signal strength. When the maximum signal is

reached, press OK on the keypad. The BGAN now tries to register to the network.

c. Registering with the network

The LCD display shows the progress as follows:

- SEARCHING: The BGAN searches for the network operator. Note that the search procedure can be

very short, so you may not see this text.

- REGISTERING: The BGAN is registering itself on the network. If the GPS position has not yet been

acquired at this point, the display will show NO GPS. The GPS status can be checked in Menu >

Properties > GPS status.

- READY or DATA ACTIVE: READY means the BGAN is registered on the network and is ready to go

online. If you have already connected a computer, the display shows DATA ACTIVE.

d. Placing and receiving voice calls

The analogue or Bluetooth handset must be connected to the phone/fax interface of the BGAN.

To make a call, dial: 00 <country code> <phone number> followed by #.

To receive incoming calls, correspondents should dial 00 870 <BGAN subscriber number>.


e. Connecting the Computer to a BGAN

Any BGAN terminal integrates a DHCP server, therefore a laptop connected to the BGAN LAN port will

automatically receive IP parameters, as far it’s been configured accordingly.

When connected, the laptop should obtain a private IP address in the 192.168.0.0/24 range. This

information can be checked by opening the command prompt (start->run->cmd) and typing “ipconfig /all”).

f. Creating a Standard data connection via Inmarsat’s Launchpad

This step implies Inmarsat’s LaunchPad software has been previously installed in the computer. Once

launched the software should look and find automatically the BGAN terminal and redirect the user to the

default screen.

The default screen provides information about the

battery level, location on the map, the BGAN model,

the signal strength and the status of the connection.

By default, BGAN LaunchPad opens a standard IP

data connection after successful registration. The

status zone should read “Standard Data Connection

Open. Ready for Phone, Text and Data”. At this stage,

the terminal should be able to browse the Internet.

The automatic connection feature can be disabled by

Selecting BGAN Services > LaunchPad Automatic

Connection from the BGAN LaunchPad main menu

and uncheck the box. Alternatively the standard data

connection can also be configured to be automatically created once the terminal has been registered to the

network, hence removing the need for the Launchpad software.

The standard connection is an always-on, best effort connection and is suitable for most basic data

applications. It is charged by the amount of data sent and received.

g. Creating a streaming data connection via Inmarsat’s launchpad

Form the default Launchpad screen, click on the “data” icon:

If the standard connection is open, the words

“Disconnect Standard” are displayed below the

connection icon. If the standard connection is

closed, the words “Connect Standard” are

displayed below the connection icon. Click on

the icon to open any streaming connection

(warning: heavy fee applies when using

streaming, see Point 4.5).


5.1.2 Advanced BGAN Configuration

Most of the features described below are enabled from the BGAN web GUI. In order to access the GUI,

make sure the terminal is connected and browse to its IP address http://192.168.0.1.

a. Monitoring usage costs, exporting call logs

This feature is possible either using the Web-GUI of the BGAN or Inmarsat’s Launchpad and when knowing the billing detail for the subscribed voice and data services. The device can track the usage and automatically calculate the charges for all calls and data sessions: - From the left navigation pane, select

“Administration” (user/pass is admin/1234) and “Call charges”

- Select the currency from the “Currency” drop-down list.

- Enter the pricing for each of the services and

validate.

- From the main left menu, select “Calls” to view the

overall usage and related costs. A detailed call log

can also be exported from this menu.

b. Setting up data limits

Although not recommended in an emergency, one can implement a limit or cap for the amount of data that can be transferred over a BGAN. Administrators specify a maximum number of MB for the standard data connection, once the entered limit is reached, the connection is automatically stopped. This could be useful to avoid accidental high data usage: - From the left navigation pane click on the

“Administration” link (user/pass is admin/1234), select “Data limits”.

- For Standard data type in the number of megabytes (MB) allowed.

- Click “Apply” to save the settings.

c. Restricted dialing

Another measure to limit accidental usage of a BGAN terminal, the administrator can restrict out-going calls to a specific list of allowed phone numbers only. To setup the terminal for restricted dialing: - From the left navigation pane, select

“Administration” (user/pass is admin/1234) - Go to “Restricted dialing”. - Select whether restricted dialing should be

“Enabled” or “Disabled”. - Type in the allowed numbers or masks in the entry

fields. The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a phone number, and it covers all numbers that start with that first part.

http://192.168.0.1/


d. Port based traffic filtering

BGAN Explorer models include a basic port filtering service, enabling or disabling specific traffic to go through. For example, an administrator could allow only email traffic by opening ports for POP3, IMAP and SMTP while HTTP browsing would be disabled. This option can be useful to limit costs and bandwidth congestion and prevent unnecessary traffic (ex: windows or antivirus updates) when a BGAN is shared among a large number of users: - From the Web GUI (http://192.168.0.1), select the “Administration” menu (user/pass is admin/1234) - Select the “Traffic flow filters” menu and create a new entry - Enter the authorized ports in the “Source Port Range” section as above. A best practice is to block all

traffic first and then authorize specific ports one by one (example port 110 for POP3 email).

e. Improving TCP based applications performance using an accelerator

Inmarsat has released a software TCP Accelerator that can be installed on a

BGAN user’s computer and significantly enhance performance when sending

TCP traffic over BGAN. Since latency on MSS networks is very long (~1s),

some TCP based solutions tend to time-out before receiving the answer.

Once installed, enabling or disabling the TCP accelerator can be done from

Inmarsat’s Launchpad software, select “BGAN Services” > “TCP

Accelerator”.

f. Upgrading the firmware

It is recommended to keep BGAN terminals with the latest firmware as these often introduce new

functionalities and solve bugs. Firmware can be downloaded from Inmarsat’s portal and uploaded to the

terminal using its web GUI:

- The BGAN terminal should be switched on and

connected to a PC via Ethernet.

- Access the Web GUI using a web-browser by

entering address http://192.168.0.1

- Select “Settings” and “Upload”

- Select “Browse”, locate the file “*.dl” and “Open”.

- Choose “Upload” and verify that the upload is in progress.

- Select again the address http://192.168.0.1 and verify the software version at “Dashboard”.

g. Factory reset via AT commands

This action can be helpful if your terminal becomes irresponsive or when having difficulties registering

following a change of service provider. Connect a laptop to the BGAN using the Ethernet interface.

- Open a command prompt (start->run->cmd)

- Run: telnet 192.168.0.1 5454

- Write the following at-command: ‘at+cmar=1234’

- Response from the AT should be ‘OK’

- The BGAN will reboot and reset all settings to factory default.

http://192.168.0.1/

http://192.168.0.1/

http://192.168.0.1/


h. Configuring a BGAN as a WIFI hotspot

This procedure only applies to the BGAN 700 and 710 models.

These model can act as WIFI routers, making it easier for users to

share the access. Attention is recommended though since this

would possibly trigger an increase in traffic and as a result

expensive usage charges. To enable the Wi-Fi service of the

BGAN 700:

- Connect your computer to the BGAN 700 using the Ethernet

cable

- Browse to the Web GUI (http://192.168.0.1)

- Go to “Settings” > ”WLAN” - Enable the WLAN interface - Select the Country code for your present location

- Select any channel number: 5

- Enable “Broadcast SSID”

- Select the WLAN mode “802.11b/g”

- Secure your WLAN access using a WPA-2-AES encryption

key (Type: Text): Customer123

- Click “Apply” and reboot the device.

i. Enabling SIP clients (PC, smartphone) to issue calls through the BGAN

This procedure only applies to the BGAN 700 and 710 models. These models can act as SIP servers, registering SIP clients installed on Smartphones or PCs, making it easier for users to dial from anywhere in the office, considering the terminal is connected to a WIFI access points. Up to 16 SIP clients can be registered this way, note however that only one client can issue a call at the same time. The call cost is the same than a call through an analog phone connected to the BGAN.

There are numerous free SIP clients in the market. The procedure below applies to 3CX (available for download on PC, IOS, Android). The BGAN SIP server is activated by default so there is no particular configuration required. The client and server must be on the same network or same WIFI for clients on smartphones. For example smartphones can connect to integrated BGAN Wireless access point (see point h. above). Most configuration happens on the client side, after installing and opening the 3CX application, add a new profile: - SIP server address: 192.168.0.1 - Port: 5060 - User name: 0501 to 0516 - ID (if required): same as user name - Password: same as user name - Codec priority (if required): G711 These settings can be confirmed by browsing to the Web-GUI, under SETTINGS > IP handsets. Once the configuration is done, users can dial a phone number and make a call through the SIP Client application.

http://192.168.0.1/


j. Router Mode / Modem Mode

In the default Router mode, the BGAN acts as a router and DHCP server

(range starts from 192.168.0.2). Each PC connected to the BGAN should

automatically receive IP parameters.

In modem mode, the public IP address assigned to the BGAN is pushed

to the device connected to the LAN port. This mode is required for VPN

or videoconferencing. Note that ideally the IP address should be “static”,

meaning not assigned by a DHCP server. Inmarsat can provide such

static IP addresses at a monthly cost (usually $40/month). To activate

Router or Modem modes, Go to Settings > LAN. Static IP parameters can

be entered in the TCP/IP section.

INMARSAT’S ISATPHONE PRO/2

a. Installing the SIM card and battery

The SIM card slot is located under the battery. To access the slot, the battery cover should be removed using a coin to turn the screw slot until it is vertical. If the battery is in place, lift it out. Slide the catch down on the SIM holder and flip it outwards. Make sure the angled corner of your SIM card is on your left and slide it into the holder. Flip the holder back into place and slide the catch back up. Insert the battery by pressing the battery forward and down. It will click into place. Remove the battery by pressing the battery forward, then lift up and out of the phone. Replace the cover and lock the screw.

b. Acquiring the GPS position

Before being able to place calls on the network, the phone needs to acquire a GPS fix so it can be located

by the satellite. This happens automatically when starting the phone, the GPS fix icon will be displayed.

Keep the phone in the open with a clear view of the sky until the icon disappears.

To view the GPS information, go to Menu > GPS position > Options > View location information to view

date and time of last GPS fix was taken and related latitude and longitude.


After obtaining the GPS fix, the phone will register with the Inmarsat network. Stand outside with a clear view of the sky with the phone antenna pointing toward the Inmarsat satellite (See Inmarsat I-4 coverage map). There must be a clear line of sight between the phone’s antenna and the satellite. “Searching for satellite service” will appear on the screen. The top left of the screen will display “Inmarsat”

when the phone is connected to the satellite. The signal bars indicate the signal strength.

d. Placing and receiving voice calls

At least two signal bars are required to make and receive calls. The phone antenna should be pointing

toward the satellite and user should remain static. Land or cellular lines can be reached by dialling the full

international number:


00 <country code> <telephone number> area code (without the leading 0)

Example: 001 212 326 7123 (CUSTOMER Global Help Desk number)

A Calling message and the name of the person being called (if listed in the Phonebook or SIM contacts)

will display on the screen. When the call is answered, the screen will show the call time in minutes and

seconds. To end the call, press the red key.

To receive incoming calls, correspondents should dial 00 870 <IsatPhone subscriber number>.

e. Checking the voice mailbox

Inmarsat’s voice mailbox number (+870772001899) is already recorded in the phone:

- Press “Menu” then “Settings” - Select “Call settings” then “Voicemail number” - Press “Options” and “Call” - Default password to access the mailbox center is 1234.

f. Making a data connection

Although not recommended (very slow and expensive), Isatphones can initiate data connections. This can

be done by cconnecting the IsatPhone Pro terminal to a laptop using the USB cable. CAUTION: the phone

must be OFF. When switching the phone on, USB Drivers will be prompted.

Once the phone driver installed, it should be defined as a data modem:

- Close all applications.

- Choose Start > Control Panel.

- Double click on Phone and Modem Options.

- Select the Modems tab, identify the “IsatPhone Pro 1.0 Modem.

- Double click the above Modem

- Select the “Modem” tab and select 2400

- Select the “Advance” tab

- Enter “&FE0&D2” in the Extra Settings box.

- Select Apply > OK

Then create a dial-up connection:

- Choose Start > All Programs > Accessories > Communications > Network Connections.

- Click “Create a new connection”. Click Next>.

- Select “Connect to the Internet” and click Next>.

- Select “Set up my connection manually” and click Next>.

- Select “Connect using a dial-up modem” and click Next>.

- If a “Select a Device” window appears, check the box next to “IsatPhone Pro 1.0 Modem”, and uncheck

all other devices. Click Next>.

- Enter a connection name (e.g., “IsatPhone Pro Dial up”) and click Next>.

- In the Phone Number box, enter 28 and click Next>.

- Username and password are both INMARSAT. Click Next>.

- Click Finish.


THURAYA XT/XT-PRO/XT-LITE

a. Accessing the SIM card slot

Similarly to any cellular phone, BGAN or Iridium, Thuraya

SIM cards are the key to accessing Thuraya services. This

small chip contains all the information about your phone

and enables you to access the network. To install or verify

the presence of a SIM card:

- Switch off the Thuraya XT and remove the battery.

- Insert and slide the SIM card into the SIM card slot and

insert the battery.

b. Acquiring the GPS position

A Thuraya XT requires a GPS fix before accessing the network. This step

is mandatory in order to register your phone with the Thuraya network.

The process is automatic upon bootup and can take from 30 seconds to

couple minutes depending on the GPS satellite visibility. Coordinates can

be accessed from Menu > Navigation > Current Position.


After receiving the current GPS data, the phone should automatically and successfully

register (as long as the SIM card has been activated) and display should indicate

“Thuraya + Current Country”. To obtain the best voice experience consider that the

antenna should be fully extended during incoming and outgoing calls. The antenna is

directional and users should therefore point it antenna toward the sky in facing Thuraya

satellite (see coverage map), without any obstacle (free line of site). The SAT signal

indicator reflects the signal strength.

d. Placing and receiving calls

Phone numbers must be entered using the in international format:

00 <country code > <phone number>

Thuraya XT phones can be reached from any phone by dialing:

00 88216 <thuraya number>

e. Checking the voice mailbox

Dial 123 to access the voice mail system and follow the instructions. Choose the language by pressing, 1-

For English, 2- For Arabic, and 3- For French etc. Create a password (4-8 digits) and press #, re-enter your

password and press #. To program a voice mail message, press 3.


f. Creating a data connection (GmPRS)

WARNING: due to high usage costs ($5/MB) and very slow service, CUSTOMER does not recommend

using the GmPRS service, especially when coupled with a SatSleeve.

NOTE: GmPRS data is only accessible to SIM having subscribed to the GmPRS plan (+$10/month)

Thuraya GmPRS can provide an “Always On” mobile satellite Internet connection at speeds up to 5/1 KB/s

downlink/uplink. The service is supported by the latest generation of handsets; SG-2520, SO-2510, XT, XT

Dual and SatSleeve.

First, verify the service is enabled in the satphone, for example from a Thuraya XT:

- Check the Software version is XT_1.90 or above - Menu> 9 Security > 7 S/W Version.

- Select APN ‘get’. Go to Menu> 7 Settings > 3 GmPRS > 1 APN to ensure the APN ‘get’ is selected,

otherwise, select Option and insert the APN as ‘get’ and select it.

- Select preference on Auto Reject option. Menu >7 Settings >3 GmPRS >2 Auto Reject > ON. If Auto

Reject is set to OFF, subscriber will have the option to either accept the call or reject it. If Auto Reject

is set to ON, incoming voice call during an active Thuraya GmPRS data session will be rejected.

However subscriber will be able to view missed calls.

Second setup the laptop: Connect the Thuraya phone to a PC using the USB cable. CAUTION: the phone

must be OFF. After that switch ON the phone and install the USB Drivers.

Third, create a dial up connection:

- Go to Start and “Click Control Panel” - Select “Network and internet “ - Select “Network and Sharing Center” - At the Windows Seven network and sharing centre: Click on “Setup a

connection or network “ - Select “Set up a dial-up connection” and click on “Next”. - Select “Thuraya XT USB Modem”

A new window will open:

- Enter the Dial-up phone number as *99#

- Leave the fields of username and password blank

- Put the name which will indicate your new connection (ex: Thuraya Gmprs)

To establish the GmPRS connection, open the “Network connection panel”,

double click the Dial-up connection and click on “dial“.

The phone must have the maximum signal strength to ensure a minimum quality

of service and speed.

g. Fixed dialing

Fixed dialing is a function that permits only predefined numbers to be called. - Go to Menu > 9. Security > 4. Fixed dialing > 1. Show list

- Add an authorized number: Menu > 9. Security > 4. Fixed dialing > 2. Add new

- To enable/disable the function: Menu > 9. Security > 4. Fixed dialing > 3. On/off


THURAYA SATSLEEVE

a. Installing the SIM card and SatSleeve

The Thuraya SatSleeve uses satellite communications which requires direct line of sight to the Thuraya

satellite. A Thuraya SIM card is required to use satellite services when connecting to satellite network. SIM

card previously linked to an older device (SO, SG, XT…) will be compatible with the SatSleeve.

Attach your iPhone/Galaxy to the docking adaptor pin and press the top side of the phone into the adaptor.

Press and hold the power button down for about 2s to power on the Thuraya SatSleeve. The blue LEDs

will blink and you will hear a beeping sound. The Thuraya SatSleeve is now ready to pair with the phone.

b. Making a voice call

First the phone and SatSleeve must be paired via Bluetooth: - On most phones, Bluetooth is enabled from the

settings menu.

- The SatSleeve should show as a nearby Bluetooth

device: SAT0000000

- Pair the phone and SatSleeve by selecting

SAT0000000

- If for some reason the device cannot be paired,

remove the phone from the sleeve and press the

pairing button on the back of the sleeve.

All communications (voice calls, SMS, voice mail…) are handled from the Thuraya SatSleeve App available

from Apple’s App Store or Google Play. There is no configuration on the app, it should work out of the box

if the phone and sleeve are paired. The app should also synchronize with the existing phone contacts,

making it easier to reach correspondents.

c. SOS call button

The SatSleeve can initiate a SOS call, even when not paired to a smartphone. The

SOS call button is located between the main unit and the docking cradle. To setup the

SOS number, from the SatSleeve app:

- Select settings

- Tap Call > SOS number

- Enter the emergency phone number

- Tap “Done”

Note that the SOS Button works even if there is no emergency number stored or if there is no SIM card inserted in the SatSleeve. In such a case, the call will be routed to 112 as a default (not available in all countries).


THURAYA IP/IP+

a. Acquiring the GPS fix

Place the Thuraya IP/IP+ outdoor on a flat surface with a

clear view of the sky away from building, trees and other

obstructions. Power up Satellite Modem by pressing the

Power button. Once powered up, the device will

automatically attempt to locate itself using GPS. This may

take up to five minutes. The small GPS satellite icons on the display (shaded area in the picture below)

show how many GPS satellites are in view at any given time. All three satellite icons should be on to obtain

a GPS fix. If any is missing or flashing, then the GPS signal is being blocked:

When the GPS icon stops flashing then Thuraya IP has successfully updated its GPS position.

b. Registering with the network

The terminal should be pointed toward the Thuraya satellite. The receive signal strength can be optimized

by fine tuning the antenna position and based on the signal strength display on the Thuraya IP/IP+. Slowly

rotate the device a few degrees clockwise and counter clockwise.

Likewise, slowly raise and lower the antenna a few degrees until the

maximum signal strength is reached (~80-85%).

Once the Thuraya IP/IP+ consider the signal strength enough, it will automatically register and establish an

IP data session. This can be verified by browsing to the Web GUI (http://192.168.128.100) and confirm the

“Network Status” line shows “Connected”.

c. Managing IP data connections

Verify on the Web GUI homepage that “Actual” column

shows “Standard”. In this page you can check the

signal strength, the battery level, the GPS status and

connect/disconnect Standard or Streaming

connection. Likewise BGAN, streaming is not

recommended for CUSTOMER applications.

d. NAT mode / Relay mode

In the default NAT mode, the Thuraya IP/IP+ acts as a

router and DHCP server (range starts from

192.168.128.101). Each PC connected to the Thuraya

IP/IP+ should automatically receive the IP parameters.

In Relay mode, the public IP address assigned to the

Thuraya IP is pushed to the device connected to the

LAN port. This mode may be required for VPN or

videoconferencing.

To activate NAT or Relay modes, Go to “Menu” > “Settings”.

http://192.168.128.100/


IRIDIUM 9555 / EXTREME

a. Installing the SIM card and battery

Remove the battery and slide the SIM card into the SIM card slot. Follow the card orientation

shown on the decal. Be sure the gold contact is facing down.

Align the battery pack pegs with the slots on the bottom of the battery compartment. Rotate

the top end of the battery pack into the 9555 satellite phone. Press the battery until it is flush

with the case.

b. Registering with the network

Keep your phone battery charged to ensure that the phone is ready for use when needed.

Fully extend your antenna then rotate into position. Make sure the antenna has a clear

unobstructed view of the sky.

The screen should display a good signal level and “Iridium”:

c. Placing and receiving voice calls

To dial a land or cell number with an Iridium, the phone number must be

entered in international format:

00 <country code> <phone number>

To reach an Iridium phone, use again the international numbering plan:

8816 <Iridium number>

d. Checking the voice mailbox

For the convenience of the subscriber, it is suggested that the Iridium Message Centre Number be

programmed in the terminal:

- Press “Menu” then “Voicemail”

- Select “Voicemail Settings” then “Number”

- Type the voicemail number into the unit 00881662990000. Press “Save”

- Press “Back” to exit options

You can now use the “Call voicemail” menu (programmed with the Iridium Message Centre Number):

- From the terminal, press “Menu” then “Voicemail” and “Call Voicemail”.

- Enter the Iridium voice number (8816…)

- Wait for the recorded greeting to begin and press the * button

- When prompted enter your password

e. Creating a DATA connection

WARNING: similarly to the IsatPhone and Thuraya XT, data connections are not recommended with the

Iridium handsets.


Connect the Iridium terminal to a PC using the provided USB cable. CAUTION: the phone must be OFF.

Switch ON the phone and install the USB Drivers when prompted.

Iridium’s Direct Internet Data Service allows customers to connect directly to the Internet through the Iridium

gateway. Installing Iridium’s Direct Internet 3 software is recommended to enhance Internet connectivity:

- Launch the Iridium Direct Internet 3 Installer executable file.

- Click Next> on the Setup – Iridium Direct Internet Installer welcome screen.

- The installer prompts to read a printed copy of this install guide. When ready, click Next> and click OK

on the pop-up dialog box.

- Check the Create a Desktop shortcut to launch Iridium Direct Internet checkbox. Click Next.

- Enter the location information and click OK in the Location Information dialog box.

- Click Add… from the Modems tab in the Phone and Modem dialog box.

- Select the check box next to Don’t detect my modem; I will select it from a list and click Next>.

- Select Iridium from the Manufacturer list box and click Next>.

- Select the COM port that is currently connected to your Iridium phone

click Next>.

- Click Finish to complete the modem installation.

- Click OK in the Phone and Modem dialog box once the Iridium PPP

Data has been installed.

- Assign the modem to all desired COM ports.

- Click Next> in the Iridium Direct Internet 3 Web Accelerator installer

welcome screen and Click Finish

- Select the Desktop shortcut to launch Iridium Direct Internet

- The Iridium Direct Internet 3 Web Accelerator connection does NOT

require authentication.

Press “Dial” and check your Iridium DATA connection (9.6Kbps).

f. GPS Tracking (Iridium Extreme only)

The Iridium Extreme GPS and Location-Based Service features allow users to view, send, or restrict

location information. There are three main security options using these features:

- Programmable SOS button: a red button is located on the top of the phone, under a protective cover. By removing the cover and pressing the red button users can send their location information to a designated contact (example: the radio room) in the event of an emergency.

- Location Convenience Key: located on the right side of the phone, this button allow users to quickly

view and share their GPS position. - Regular update: located in the Iridium Extreme main menu in the setup section, Location Options,

Message Options. Users can program their phone to send its GPS location to pre-determined contact on a regular basis.

To enable the various GPS features, go to Menu / Setup / GPS Options / GPS On

------------------------------------ END OF CHAPTER 4 ------------------------------------

Documents

MSS - IEC Telecom · 2 MSS OPERATORS AND NETWORKS ... (BIP) with theoretical ... BGAN 510 xxxx BGAN 710 xxxx Thuraya IP+ xxxx Isatphone 2 xxxx