MUSIC IN YOUR RETAIL STORELicensing Enquiries 1300 852 388 licence@apra.com.au www.apraamcos.com.au

Version 1, March 2014.

This licence covers retail outlets including takeaway food shops.

Music is an essential part of the shopping experience, encouraging customers to linger and buy. Our licence allows you to use music from any legal source to make sure you keep your customers satisfied.

Importantly, an APRA AMCOS licence meets your Copyright Act obligations and ensures the songwriters and composers who create the music are paid fairly for their work.

Our licence allows you to legally play music at your premises as background music (from any source) and music on hold and to copy music for those purposes.

You will need extra licences from us if you have other music uses such as live performances or DJs in your store, or music in your head office. You may also need licences from other organisations such as PPCA (see below).

Music means business

Research shows that music playing in a shop or store can encourage customers to spend more time and money there. Playing music may be enough to sway a customer’s choice of store.

90%

90%

81%

76%

51%

60%

From musicworksforyou.com

of customers are more likely to recommend a store that plays music

of people would select a shop that was playing music over one that was not

of customers agree playing music creates a better atmosphere for shoppers compared to a store that does not play music

of customers agree they feel more relaxed shopping in retail stores that play music

of customers agree they spend more time browsing in retail stores that play music

of customers agree they would spend more time in a shop if they hear music they like

What music can I use? We’ve done the hard work for you so our licence allows you to use any commercially released music from anywhere around the world.

Need some help?If you need advice on where to find music or what works best in your retail outlet, we’d be happy to help. Call our Client Relationships Team on 1300 852 388 or speak to your local APRA AMCOS representative.

MUSIC IN YOUR RETAIL STORELicensing Enquiries 1300 852 388 licence@apra.com.au www.apraamcos.com.au

How much does it cost?

Background Music on any device.

Floor space area in square metres: Up to 150m2

150 - 499 m2

500- 999 m2

1,000 - 1,999 m2

2,000 - 4,999 m2

TIER 1 One device - radio or TV only $74.27 $86.65 $123.78 $185.67 $346.57

TIER 2

One device including:• CD or DVD player• PC, tablet or MP3 player• background music service• OR digital music service

$123.78 $148.53 $222.81 $371.33 $618.88

TIER 3Two to four devices and/or a multi-channel device of up to four streams and/or a jukebox

$198.03 $284.68 $420.84 $643.63 $1,052.08

Contact us if your retail outlet is more than 5,000m2 and/or you use five or more devices (or have five or more separately programmed areas) and/or you have live performances or use DJs.

1.

Copying Music (on to an tablet, mp3player, smartphone or hard drive) to use as background music:$148.53 to copy up to 500 tracks

$247.53 to copy up to 1,000 tracks

$99.02 for each extra 500 tracks

2. 3. Music On Hold for your retail outlet phone system.

$148.21 for 1-5 external phone lines (plus $37.06 to copy music)

$234.05 for 6-10 external phone lines (plus $58.51 to copy music)More than ten phone lines? Contact us.

Rates include 10% GST and are not negotiable. Fees will increase by CPI each year. Licence fees are renewed and reassessed each year to take into account changes in your music use.

Example 1A fashion retail store is playing background music using an iPod. The retail area is 120m2.

TYPE TARIFF LICENCE COST

Background Music Tier 2 $123.78

Copying up to 500 tracks $148.53

Example 2A juice bar currently uses a radio for background music, and is now looking to replace the CD player with a PC to which they have copied their music collection to. The business also now has spoken messaging over background music on the telephone on-hold system.

Current cost

TYPE TARIFF LICENCE COST

Background Music Tier 1 $74.27

New cost

TYPE TARIFF LICENCE COST

Background Music Tier 2 $123.78

Copying up to 500 tracks $148.53

Music On Hold 1-5 external lines $148.21

MUSIC IN YOUR RETAIL STORELicensing Enquiries 1300 852 388 licence@apra.com.au www.apraamcos.com.au

What does APRA AMCOS do with my fees?We care about ensuring the licence fees you pay are distributed in the most economical and accurate way possible. We deduct our expenses from the revenue we receive and then distribute your fees to the songwriters, composers and music publishers whose works we have licensed to you.

This means for every dollar we collect, about 87 cents is returned to music creators. At around 13 per cent, our costs compare very favourably to organisations providing the same service overseas. For example, in the UK the figure is about 16 per cent and about 18.5 per cent in Germany.

• Fees from background music, music on hold and copying go into royalty pools and are distributed according to data on music use from radio stations, ARIA chart placings and music video channels.

• If you use a background music supplier, we have arrangements with many to pay your fees directly to the music they report to us.

Do I have to go through APRA AMCOS to play music in my business?There are several different ways to get permission to play music in your retail outlet.

APRA AMCOS Licence. Our licence is a one-stop shop for the world’s repertoire of music and we believe it provides the easiest and most cost-effective way to access public performance rights to music.

Background Music Supplier. If you use an authorised background music supplier to provide the music at your premises, it may be that they can also provide you with all the necessary music licences you need. Feel free to contact us to see if you are already covered.

Direct Licensing. Our members may license their music directly to music users, including for live performances, and you are free to discuss this with them. You can find more details on our website under Dealing directly with copyright owners.

Royalty-Free Music. Some music suppliers offer recordings of music which they claim is outside our repertoire and so does not need our licence. If you wish to use a “Royalty-Free” music product, please contact us and we will check whether any extra licences are needed.

DisputesIf you do not agree with how we apply this licence to your business, with our fees, or with any of our services, you can use our convenient dispute resolution system. Email disputes@apra.com.au or call 02 9935 7900. Read about our dispute resolution system here.

CopyrightYou can get independent information on copyright from the Australian Copyright Council www.copyright.org.au.

Other licencesIf you are using sound recordings controlled by PPCA (Phonographic Performance Company of Australia) contact PPCA at ppca.mail@ppca.com.au (02) 8569 1111

Need more information? Contact our Client Relationships Team on 1300 852 388 or email licence@apra.com.au.

APRA AMCOS (the Australasian Performing Right Association and the Australasian Mechanical Copyright Owners Society) is a collective management organisation which licenses performing, communication and reproduction rights in music on behalf of more than 87,500 members and 107,000 licensees with 170 affiliated organisations worldwide. This fact sheet is a guide only. Refer to the licence for full terms and conditions.

How long does the licence last? If you no longer need our licence (e.g. if you cease to use music), you can terminate with one month’s notice to us.

When do I pay?Most licensees pay when they first take out the licence, and then make an annual payment. From 1 December you will be able to pay through quarterly periodical invoicing when your total annual fee is $500 or greater (you can still opt to pay annually). Extended payment terms are also available. Contact our Accounts Team for more information, 1300 852 388.

Will the rates change? Apart from yearly CPI reviews, APRA AMCOS will not increase or change licence fees without first consulting the industry.

Comments and complaints We care about the service we give you and we welcome your feedback. If you’d like to comment on our service, email licence@apra.com.au.

Read about our formal complaints procedure here.