e-Village: demonstrating the exploitation of public sector services on an open source

platform

Ms. Tünde KállaiEuropean Project Coordination - Brussels / Budapest

Gábor Szentiványi, PhDHungarian Linux Industrial Association (LIPSZ)

The ISSS Conference 20053-5 .04. 2005. Prague – Hradec Kralove

Why this initiative in Hungary? 1500 small villages in Hungary under 5000 inhabitants The local authorities do not use information systems for

supporting their daily work 41% of the computers is older than three years.The

hardware and operating systems are heterogeneous, the running costs are very high.

The officers are not aware of the advantages electronic back office, front office and public services

Electronic registration of documents does not exist, the officers simply print their documents and registry is traditional

More than 37000 pages are photocopied by the officers in one mayor office of the small villages (25000 inh.) per year

Local authorities cannot afford building their own complete systems due to lack of budget and resources

Why this initiative with OSS?

As of today, business continuity and reliability are non-issues for OSS anymore

Bypassing disadvantes: migration, interoperability, because there is virtually no IT to build on

Emphasizing advantages: cost and flexibility Cost: extremely low entry level is already usable Flexibility I: allows for precise resource allocation,

customization and distribution of SW components on demand with no overhead at all (only OSS can do this!)

Flexibility II: Right sizing service levels with online, remote provisioning

How OSS can deliver? Villages are to small to be an entity of IT

management: not economic Using the microregion as the scale of IT provisioning,

targetting 50-70 thousand inhabitants at once Set up ASP like IT infrastructure using OSS in the

center of the microregion (authentication, file and print services, email, collaboration, knowledge base, document management, database etc.)

Putting only the minimum necessary components to the endnodes, easing the burden locally (e.g. older PCs can also suffice)

Three tier software and service management: First tier: end users at the nodes Second tier: IT administrator at the center of the microregion Third tier: High level support from the technology center

90-95% of the servicing is on-line between 2. and 3. tier

Business Architecture and processes Handling back-office, front-office, and public services

using the same open, core architecture, whose components are connected by well defined interfaces based on open standards only

Bringing as many as possible resources to the center on the microregion

Data security through elaborate and flexible access management, digital signature and encryption

Extendible on demand, as the need rises, typical sequence: back office, then front office, then public services

Global workflow engine in the center that implements the model of the business processes using open standards

Processes of crucial importance are already identified Interoperability can be tackled as BPR step-by-step

The main goals of eVillage-project based on MATRIX-structure- A possible approach: the technologies are at horizontal , the verification areas at vertical level, the concret applications are the differents eServices

To create a Common Tools and Techniques for interoperability needs as identified in PAs’ eServices to create a „vertical* and horizontal** application environment”

1.A web based and MAP tools to be used by a PAs for effective and secure collaboration among members of local Interest Groups of PAs and Citizens

2.A web based and MAP tools to be used by a PAs for public «  feed-back » and « consultation » mechanisms of policy making processes and civil societies

3.A development of a QA framework (methodology and tools) to assure the fulfillment of the citizen needs addressed by PAs

4.A functional requirements for an ERMS (Electronic Records Management System) including management of hybrid files (electronic & paper records based) at PAs premises

5.PortalToolkit: development of open source based tool addressing PAs business and integrating collaborative tools of local Interest Groups of PAs and Citizens

6.A file transfer tool to be used by PAs for secure (encrypted) & network optimized communication based on OS.

The project timetable

2003 Q3: Creation of a Questionnaire (completed) 2004 Q1-Q4: Data collection and analysis on the base

of user requirements from PAs, corpus: 100 villages, representing 5 microregions (completed)

2005 Q1/Q2: Establishment of an OSS eGovernment Competence Centre in Budapest

2005 Q3/Q4: setup of an OSS eGov network in the public and private sector at national and interregional level including large-scale dissemination of the e-Village results (mainly in NMS and ACC)

2006 Q1- 2007: Starting few pilots in the neighbouring countries (e.g. Czech Republic etc.)

Policy issues

Conditions that shall be fulfilled: Policies and the public procurement must secure

free competition, freedom of choice The national IT strategy (MITS – Hungarian

Information Technology Strategy) must support open source, open standards and free competition

National and european support is required from the high level of decison makers ( e.g. NORT – National Office of Research and Technology at national level and Structural Funds – e.g. National Development Plan II, to start in 2007 at european level)

The main goals of the eVillage-project – based on technologies based „horizontally”**

Generic Services for architectural components - 1.A web based and MAP tools to be used by a PAs for effective and secure

collaboration among members of local Interest Groups of PAs and Citizens = webweb and WAP and WAP service to be used by a service to be used by a PAsPAs to offer on-line information handling to offer on-line information handling services and common virtual space to members of Interest Groupsservices and common virtual space to members of Interest Groups

A A local local network IP backbone & Internet protected services for secure and fast interconnection of local PAs networks

A Public Key Infrastructure for Closed User Groups composed by pan-european PAs services through home platforms

Architecture Guideline: Definitional of common organizational and technicalframework for CROP

eSERVICE - A TEMPLATE FOR ACTION PLAN The following template intends to suggest a possible action plan for the "E- implementation" within the Municipalities. The suggested steps are:  1.0 Decision of the City Council (Mayor)

1.1 Study the guidelines

1.2 Define the implementation scope

a) City Portal

b) City Portal and MIS

c) City Portal, MIS, Citizen Toolset, Service Manager, BOITS, Back Office

d) Back Office applications,- EDMS and/or IEIR and/or MOIN

1.3 Define implementation strategy

a) Pilot implementation

b) Step-by-step implementation

c) Multiple implementation

1.4 Define implementation sites and/or PIAPs

1.5 Decision of the City Council (Mayor)

1.6 Build a team in the Municipality

1.7 Allocate tasks to Municipality IT staff or contract a local IT company

1.8 Define e-services to be implemented

1.9 ICT procurement and Internet provider

1.10 License contracts (if necessary)

1.11 The prototypes installation and adaptation

1.12 E-services applications development

1.13 Staff training

1.14 Promotion

1.15 Implementation

 

 

G2G - internal relationships among governmental institutions and departments G2C - relationships between government and citizen G2B - relationships between government and the business world G2E - relationships between governmental institutions and their employees B2C - commercial relationships between citizen and business B2B - commercial relationships within the business entity.

Agro Project Integration

Web and MAP tools

SIG

eVoting

Citizen Dialogue Service

Basic Tech.

eHealth

Service oriented Arch.

Semantic and Organisational.

Interop.

OS + Integration and PPP

Collab.platform

Feed-back

QA ERMS Portal-Toolkid

SIG.

Core Applications

1.Technologies For eGov interop.

2.TechnologiesFor change Management

3. Socio-economic models

1-2-3...n.Pilots in EU 25 MS

pilot

pilot

pilot

File Transfer

Ontology + Knowledge Management

BackgroundTechnologies

The main goals of eVillage-project based on MATRIX-structure- A possible approach: the technologies are at horizontal , the verification areas at vertical level, the concret applications are the differents eServices

To create a Common Tools and Techniques for interoperability needs as identified in PAs’ eServices to create a „vertical and horizontal application environment”

The integrators are responsible for the implementation and integration of the software on the system platform. They can even proceed to the implementation of missing interfaces and/or release to assume compatibility. Finally, one operability concern is addressed through events organized and coordinated by a members. This is the diagram of the future consortium: 

eSERVICE - A TEMPLATE FOR System integration

Structured and non-structured

data

Applications

Business area + governmental organisations

Citizens/NGOs

Portal

Functions and DataEnd-users Datamigration

A Portal, as integrator unit

Data manager

Administrators

Citizen

Civil organisation

IBM Portal Server

redundant server

HOTEL

QUARTER OF TOURISTS

TRANSPORT

TOURISM PORTAL

CITIZENS

GROWER OF VINE

PARISH HALL

ESTABLISHMENT OF SELF-GOVERNMENT

MAYOR HOUSE

TOURISM OF VILLAGE

TOURISM PORTAL

GROWER OF VINE

TOURISM OF VILLAGE

PARISH HALL

The main administration processes :

1.Integrated Financial and Budgetary Management

2. Electronic Document Management System

3.e-Procurement

TOURISM PORTAL

ONE-LINE CONTACT

CABLE TV

4. Info-System of local Tourism (e.g. Wine-tourism)

5. Public Wealth, Property, Road, Public Utilities and Cementery ‘s Cadasters

Customer Modelling

Final

Activities of the planned OSS eGov Competence Center

Planned activities: Research - Education – Pilots +Trials – Demo center :

1. e-Village pilot project – in two selected microregions, to be realised in 2005

2. Seminars and workshops Vendors / End users Technical / Managerial

3. Direct assists Consultation Test & evaluate

4.Learning opportunities and education in the High Schools: development of a new training course starting in the new

academic year: „IT officers in the public administration” 5.Assisting community projects (at national and european

level)

Partnerships in the project:

Hungarica Sprl. (Project coordination : PM – Administration) ULX Ltd. (Project coordination : PM – Technology) LIPSZ – Linux Industrial Association (QM & RM) Association of Intelligent Settlements – ITOSZ (enduser) Association of the Development Agencies of Small Regions – KFTOSZ (enduser) Budapest Tech (Competence Certer hosting) MONET 2000 Ltd. (EU Best Practices) Large multinational IT companies (vendors, suppliers) Hungarian Telecommunication Company (MATAV) Tatabanya City Council and its small region

More info: tkallai@axelero.hu or szentivanyi.gabor@lipsz.hu