Ms Rinske Geerlings

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www.businessasusual.com.au 1

Facilitator of this interactive session:

Ms Rinske Geerlings

MD, Founder and Principal Consultant/Trainer @ Business As Usual, Australia

TU Delft Alumnus of the Year 2012 (Netherlands)

Risk Consultant of the Year 2017 (RMIA)

Outstanding Security Consultant of the Year 2019 (OSPAs Finalist)

Valuable lessons in resilience we can take from the Covid-19 crisis

Keeping resilience simple

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Who am I?

• Founder & Principal Consultant @ Business As Usual since 2006

• MSc (Industrial Design Engineering) – TU Delft, the Netherlands

• 20+ years of consulting experience globally

• ISO 22301 Master – ISO 31000 Lead Risk Mgr – ISO 27001 Master

• CBCP, MBCI, ITIL Master, COBIT certified, ISACA, itSMF member

• Consulted to 14 Central Banks and 100s of other Government entities, SMEs and larger corporates across Australasia, Africa, Europe and Latin America

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Business As Usual (BAU)

Some of our clients

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Why bother building a plan?

‘Cause without it…

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Mistakes and misconceptions

• “If it hits the fan, our external suppliers will rapidly deliver everything we need - we have put it

in the contract”

• “Resilience plans should focus just on IT and the building”

• “The Government will help us when it comes to big disasters”

• “Building a plan to be more resilient

is like climbing Mount Everest”

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10 tips for keeping resilience simple

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KISS #1: Internal ‘superhero’ team

Don’t outsource your resilience/continuity capability, but also don’t make one person the ‘single point of success’

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KISS #2: All heads and hands together in a sticky note workshopScenario-based, process based, with departments all having their own colour

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KISS #3: Document and practice your manual work-arounds

Your younger/new staff don’t know ‘the old way’

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KISS #4: Cater for fatigue/unavailability of key staffFirst/second alternates. Develop and test your job rotation initiatives.

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KISS #5: Dual supplier arrangements

Avoid ‘all eggs in one basket’. Where are you in your supplier’s priority listing? What are their resilience options? Do they have a Business Continuity Plan (BCP)?

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KISS #6: Internal communication and awarenessUse free/cheap tools (WhatsApp, Yammer, xMatters). Push vs pull communication. Conduct staff induction on how to use them.

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KISS #7: External communication (clients, suppliers, media, next-of-kin…)

Internal = external message. Look for the silver lining. Use templates. ‘Talk before they knock’.

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KISS #8: Practice, practice, practice

Even a simple lunchtime walk-through based on a recent/current scenario from the news can do wonders for staff awareness and refreshing of key team members’ knowledge

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KISS #9: Business Interruption Insurance Also key person insurance and cyber insurance; Not cheap – but it does take certain headaches away

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KISS #10: Keep docs colourful & concise to prevent collecting ‘dust on the shelf’e.g. integrate any risks into your holistic resilience framework

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e.g. a large scale illness, a factory fire,

a cyber attack or a telco outage are all just amongst the

many risks listed in your risk matrix/

register

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KISS #10: Keep docs colourful & concise to prevent collecting ‘dust on the shelf’Quick Reference Cards (QRCs) with only the ‘non intuitive’ tasks, to be tried at disaster tests/rehearsals

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KISS #10: Keep docs colourful & concise to prevent collecting ‘dust on the shelf’‘Plan on a page’: 80/20 rule, ‘top down’ approach, scenario-based

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KISS #10: Keep docs colourful & concise to prevent collecting ‘dust on the shelf’‘Plan on a page’: 80/20 rule, ‘top down’ approach, scenario-based

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Questions?

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Stay in touch

LinkedIn:

Rinske Geerlings

www.businessasusual.com.au

[email protected]

www.linkedin.com/company/businessasusual

Documents

Ms Rinske Geerlings