MPS Limited Proposal

1 Wednesday, 08 April 2015 [email protected]

SAP migration from on

premise to Microsoft

Azure Cloud

&

Managed Services

On Azure

Ver: 1.0

Created by: Mr. Saikat Banerjee Created for: MPS Limited

Reviewed, Verified, Cross-checked: Mr.Vishal Parpia

Legal Cross-checked: Mr.Rohit Pandey


Confidential Document Please do not distribute, email, forward, copy, print, fax and advertise without

prior written authorization of both parties involved in this document.

Document Created by: Mr. Saikat Banerjee

Document Created for: MPS Limited

Document Creation date: 07 April, 2015 (Tuesday)

Document Reviewed by: Mr. Vishal Parpia

Document Checked with Legal: YES

Document Checked and approved from management: YES


Contents

1. Requirements of MPS Limited

2. Service Level Agreements (SLA) for the environment on Azure

2.1. Combined SLA of CloudCover & Azure

3. SAP Migration from On Prem to Azure

3.1 Scope of Work

a. Deployment and Consultancy for Azure

b. Migration of on prem SAP on Azure

3.2 Pre requites - required before Migration and Iaas Deployment

(architecture diagrams for HA and without HA)

3.3 Exclusion

3.4 Assumptions

3.5 Project Duration

4. Managed Services from CloudCover

4.1. Type

4.2. Scope

4.3. Severity Levels & SLAs

4.4. Escalation Matrix

5. Reports

6. CloudCover charges for the 24*7*365 managed services with change and release

management

7. Deployment and consulting

8. Consolidated commercials

8.1 Azure pricing

8.2 Cloudcover charges

8.3 CloudCover charges

8.4 Managed service charges

8.5 Total Charges(Approx.)


1. Requirements of MPS Limited

Key requirement from MPS Limited is to

a. Migrate their existing on premise SAP to Microsoft Azure public cloud.

b. Managed Services for Infrastructure on Microsoft Azure On 24*7*365

Basis.

MPS Limited is seeking to collaborate with a Managed Services Partner of

Azure Cloud Platform who can assist them with the SAP migration to cloud, and

also manage the infrastructure on behalf of them i.e. Managed Services with

corresponding Service Level Agreements (SLAs).

Key deliverables of this Managed Services Partner will be

Migrate on prem SAP and LOB applications integrated with SAP to Azure

Perform a detailed analysis of the current environment variables

Devise a strategic roadmap for Managed Services

Provide SLA-driven 24*7*365 Managed Services with detailed description

of the severity levels, SLAs and resolution times for Azure environments


2. Service Level Agreements (SLAs) for

the environment on Azure

This section s 24*7*365 support offerings as well as

define the SLAs under which we operate. CloudCover provides architecture,

management, 24*7*365 managed services support and maintenance on cloud

infrastructure running on Azure. Microsoft Azure provides different SLAs for

each element of infrastructure they offer. These SLAs (current at the time of

creation of this documen support

By leveraging Azure is

able to augment and provide higher levels of service than the underlying

components, effectively the whole is greater than the sum of the parts.

Keep in mind this document presumes that your architecture has been designed

by CloudCover, has been implemented to leverage every high availability

solution Azure 24*7*365 managed

services for fault detection and mitigation.

This document does not take into account Information Technology Service

Continuity, Business Continuity or Disaster Recovery. Any such implementation

will include a custom SLA with specific recovery point objectives and recovery

time objectives, mutually agreed upon by MPS Limited and CloudCover.
http://azure.microsoft.com/en-us/support/legal/sla/


3. SAP migration: on premise to Azure

SAP migration involves two different consulting and deployment activities:

a. Deployment and Consultancy for Azure

b. Migration of on prem SAP and LOB Applications on Azure

As requested, architecture for both SAP with and without high availability

is shown below:

Fig.: SAP in Azure without high availability


Fig.: SAP in Azure with high availability

3.1 Scope of work:

a. Deployment and Consultancy for Azure:

Analyzing on prem infrastructure

Sizing the infrastructure for Azure

Creation of VMs

Implement High Availability

Deploy and Configure the Web Server

Deploy and Configure Traffic Manager

Automate HA in case of Failover

Automate Health Probe for the VMs


Establish VPN between on prem Azure Public Cloud

Co-ordinate in Deployment of SAP on Azure

Preparation of the architecture of the Infrastructure

Include best practices for better uptime

Co-ordinate in case of any infrastructure related bottlenecks during

SAP migration

b. Migration of on prem SAP to Azure

SAP Landscape - Migration of ECC 6.0

Phase

Deliverables Responsib ilities

Project Preparation

Final Project Plan Cloud Cover & MPS

Installation of Solution Manager 7.1 SP13

Setting up the Hardware for SAP Solution

Manager Server Cloud Cover

Installation of Operating System and post

installat ion activities Cloud Cover

Check OS Prerequisites, dump SAP Solution

Manager DVD's Cloud Cover

Install & Patch SAP Solution Manager 7.1 SP13

Production system Cloud Cover

Post Installation Activities Cloud Cover

Perform initial, basic configur ation of the

Solution Manager system Cloud Cover

SAP Router installation & Testing Cloud Cover & MPS

Sign-off MPS

Proposed

Install Diagnostics agent and SAP Host Agent

on satellite systems

Enable Maintenance Optimizer

Enable Early -watch alerting

Configure SAP Download Manager and

patch repository Cloud Cover

Development System


Setting up the Hardware for SAP Development

Server Cloud Cover

Installation of Operat ing System and post

installation activities Cloud Cover

Migration of SAP ECC 6.0 & Upgrading MS SQL 2005 to SQL 2012 Cloud Cover

Post Processing Activities, Apply - SAP License etc. Cloud Cover

Technical Testing - BASIS Cloud Cover & MPS

Functional Testing MPS

Sign-off MPS

Quality System

Setting up the Hardware for SAP Quality

Server Cloud Cover




Post Processing Activities, Apply - SAP License, STMS etc. Cloud Cover



Sign-off MPS

Final Preparation

Cutover Planning & Preparation Cloud Cover & MPS

Go-Live & Post Go -

Live Support

Setting up the Hardware for SAP Production

Server Cloud Cover




Post Processing Activities, Apply - SAP License, STMS etc. Cloud Cover



Sign-off MPS


3.2 Pre requites - required before Migration and Iaas Deployment

Credentials for OS, Data Base & SAP for SAP Landscape ( SAP All Clients

SAP* & DDIC )

SAP Marketplace (OSS) User id & Password with full access

Data Center Access at MPS

Internet access

3.3 Exclusion

SAP Version Upgrades / EHP's

Disaster Recovery

Any Functional & ABAP Testing / Changes

Data Base Optimization, Fine Tuning

Or any other activity which is not mentioned in the Scope of Work (3.1)


3.4 Assumptions

MPS Limited will be responsible for taking backups during entire project

and will provide latest backup to CloudCover team as and when required.

MPS Limited will appoint or identify a Project Manager to work with for

CloudCover SAP Team dedicatedly.

MPS Limited Functional & ABAP team will carry out testing and will resolve

any issues related to same within time frame

MPS Limited

installation & migration of SAP System to CloudCover SAP Team.

MPS Limited will provide SAP Market place full access for downloading SAP

software, patches, kernels, SAP Licenses to CloudCover SAP Team.

MPS Limited will provide VPN / Router connectivity to CloudCover.

MPS Limited will register for the Azure subscription and share the

credentials for the same with CloudCover team.

3.5 Project Duration

6 man days ( for Azure infrastructure deployment)

6 Weeks = 6*7 = 42 days (for SAP migration)

Total no of days: 50 days (approx.. )


4. Managed Services from CloudCover

CloudCover is one of the handful of AZURE Advanced Consulting Partners in

India with a Managed Service Provider (MSP) competency. We offer a

completely managed infrastructure solution.

We effectively become your IT administration and operations arm and take care

servers, services, networking, security, upgrades and maintenance

transparently.

CloudCover will build additional tools (and provide you with a perpetual license

for the same) to manage and maintain your unique infrastructure. Our team of

software engineers and cloud specialists will tweak your network, optimize your

servers and recommend new architectural improvements to better leverage the

cloud. Complete management is only offered as a fully 24*7*365 managed

service.

4.1. Type

24*7*365 SLA-driven Managed Services

- All 24 hours round the clock is deemed key to your business operations

- Services Level Agreement (SLA)-driven Managed Services will be provided by

CloudCover NOC .

- For Managed Services scope, see Section 4.2.

- For SLAs, see Section 4.4.

- Contract period = 1 year

- Renewed every year

- Joint reviews performed every Quarter with management


4.2. Scope CloudCover will provide all these services mentioned below as part of the SLA-

driven Cloud Managed Services to MPS Limited.

Deployment

Provisioning

Basic Cloud Services Integration

Creation of secure environment

Image Replication to HA & DR

Cloud User Management

Auto scale management

Monitoring

Site Availability

CPU

Disk

Memory

Traffic

Application Specific Monitoring

Custom Metrics

Dashboard Access

Threat Monitoring

Database Management

Replication to HA & DR

Security Management

Firewall Configuration

File Permissions

Windows OS Patching

Server Hardening

Virtual Networking

VPN Integration

Encrypted File System

Single-Sign On and Federated Identity


User Management

ACLs and IAM setup

User policy setup

MFA setup and management

Backup / Restore

Image creation

File / Directory

Block Storage

Scheduling / Automation

Data Retention compliance

Snapshot Management or HA & DR Management

Fire drills

Storage Appliance Configuration

Disaster Recovery (optional)

DB Master / Slave

DNS Failover

Recovery Drills

Audit Management

Quarterly Backup

Quarterly Security

Quarterly Configuration

Quarterly Security Audit Reports

Monthly Backup

Monthly Security

Monthly Configuration

Resource Utilization Reports

Customer On-boarding

Configuration of Cloud infrastructure (VPN tunnel, Security groups

white listing)

Assisting Clients in VPN configuration


Log Management

Log File Shipping / Rotation

Log Backup

Integration with 3rd Party Logging Services

ADVISORY REVIEW (Quarterly Once)

Advisory meeting with a Solutions Architect

Key points for optimization of Infra (if any)

Key recommendations (if any)

Key concerns (if any)

Key new features on AZURE (if any)

Key best practices (if any newly released)

ADVISORY REVIEW (Quarterly Once)

Advisory meeting with a Solutions Architect

Key points for optimization of Infra (if any)

Key recommendations (if any)

Key concerns (if any)

Key new features on AZURE (if any)

Key best practices (if any newly released

4.3 Severity Levels and SLAs

hat an incident can have on MPS

Limiteds business. The following Severity Levels are applicable for Network,

Server, and Database Infrastructure Management Services:

Severity Level

Description

L3 Service outage resulting from failure of application, database, web servers, network devices.

Patch upgrade*

IMAC changes

User ID Creation and Deletion


Disc quota changes

Data backup or restore requests

*This activity may have a dependency on successful test of patches in UAT/test environment and/or availability of downtime for the activity. The ticket for such activities shall be raised in discussion with the Customer.

L2 Any failure of one of the multiple application, database, web servers or network devices that are configured under high availability using physical redundancy at the same location, that does not result in service outage.

Any other standalone server or network element in scope.

Any incident of backup activity or Job failure on servers running business applications, web servers, email, DNS, and databases.

Disruption due to virus attack.

L1 Any event that causes business disruption and escalated through L2 Support or directly by client

4.3.1. Service Levels

4.3.1.1 Incident Service Levels

Severity Level Response Time % SLA

L3 60 minutes 99.0%

L2 30 minutes 99.5%

L1 15 minutes 99.95%


4.4 Escalation Matrix Severity Level Handled By Service Level Item

L3 Operations Team 24*7*365 rotating service of technical personnel for all S3 jobs. This team comprises of Azure Certified SysOps.

L2 Solution Architects Team

This is 24*7*365 rotating service of Subject matter experts, platform experts and Azure experts with 3-5 years of experience. This team comprises of Azure Certified Solutions Architect Associate Level.

L1 Senior Solutions Architects Team

This is 24*7*365 rotating service of Subject matter experts, platform experts and Azure experts with over 8-10 years of troubleshooting and Azure experience. This team comprises of Azure Certified Solutions Architect Professional Level.


5. Reports

Following reports can be provided to MPS Limited:

1. Pingdom uptime reports

2. Monthly Incident Report (Report on Incidents, Response time,

Resolution time, SLA meet versus miss) Monthly infrastructure

performance reports

3. RCA Reports for S1 Incident within 2 days and for all other event, within

6 days

4. Initial report for a L3 Incident will cover Time of Occurrence, Duration of

Incident, Summary of Incident, Impact, and workaround. Analysis will be

shared within 24 hours of an incident

5. L1 Support is baked in our Managed Services Packedge.


6. CloudCover Charges for the 24*7*365

Managed Services with Change and

Release Management

This is a monthly recurring fee.

20% of clients AZURE Monthly bill or INR 20,000 per month whichever is

`higher will be charged for the Managed Services provided by

CloudCover in order to manage the said Cloud Infrastructre on Azure

Cloud Platform.

negement will be effective for 12

months in the start and client can extend it further after the said period

of 12 months.

* Usual taxes apply at the time of raising invoice.

Please note:

Consulting cost does NOT include License costs

Managed Services cost does NOT include License costs which will be purchased as on-

demand and invoiced to MPS Limited when it is needed

Managed Services cost will be revised and renewed post 1-year


7. Deployment and Consulting

Deployment and Consulting services is an one time service offered by

CloudCover to automate :

Instance Creation

Configruation and Reconfigruation

Enhancement in overall Deployment processes

All the DevOps activities are charged on daily fashion depending on the

resource level engaged in building the scripts for automation for your

stack on Cloud.

Daily Rate Card is provided below :

For the current proposal we are anticipating it to be approximately 6

man days.

Resource Level Hourly Charges

Senior DevOps Engineer INR 20,000/day

Mid-Level DevOps Engineer INR 15,000/day


8. Consolidated Commercials:

As stated earlier, there are 4 main pricing components :

1. Azure IaaS charges

2. Azure IaaS Consulting and Deployment charges

3. SAP migration charges

4. Managed Services

8.1 Azure IaaS charges: (all these charges are exsimated approximate charges)

8.1.1 Without HA:

8.1.2 With HA:

Documents

MPS Limited Proposal