M o v i n g t h e N e e d l e

USE OF DHCS’ STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS (SWOT) PROCESS: A SY S T E M S - B A S E D A P P R O A C H

P u r p o s e

Use a quality improvement systems analysis.

Use an integrated, multidisciplinary approach to implement actionable strategies over a measurable time period.

S W OT P r o c e s s F ra m e w o r k S o u r c e

The DHCS SWOT Process framework is based on the following foundational structures:

Organizational SWOT analysis method1

National Association of County and City Health Officials QI foun-dational elements2

Department of Health and Human Services Administration’s prin-ciples of Quality Improvement including the logic model process3

References: 1Wijngaarden, J.D., et., al. Strategic Analysis for Health care Organizations. The Suitability of

the SWOT Analysis(2012). International Journal of Health Planning and Management: 27:34-39.

2https://virtualcommunities.naccho.org/qi-roadmap/develop-plan. 3https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/qualityimprovement.pdf

S W O T P r o c e s s S t r u c t u r e

S W OT P r o c e s s i n A c t i o n b e f o r e a n d d u r i n g t h e P a n d e m i c

M o v i n g t h e N e e d l e : I m p a c t o f t h e S W O T P r o c e s s

IMPACT OF SWOT ON MEDI-CAL MANAGED CARE

PLANS’ (MCPs) PERFORMANCE FROM 2017-2019

Total number of MCP Reporting Units (RUs)

that used SWOT: 6

Total number of performance indicators

for which the SWOT was used: 16

Total number of indicators that improved

after using SWOT from 2017 to 2019: 11 69%

Total number of indicators that did not im-

prove after using SWOT from 2017 to 2019: 5 31%

IMPACT STATEMENTS FROM MCPs

ON THE SWOT PROCESS

Multidisciplinary Approach

Progress Tracking

and Organization

Communication

and Engagement

“Built a robust team and shared ideas.”

“Allowed strategiz-

ing, process-

mapping and

provided more

direction.”

“Provided flexibil-

ity and enabled us

to move towards

our vision.”

“TA calls by DHCS kept us on track.”

“Helped track

movement or

progress amidst

pandemic .”

“Helped coordi-

nate interventions

across teams.”