Moving From the Classroom to Online Learning: Critical Success Factors

CONSULTING© 2008-2011 Lance Dublin All Rights Reserved - 1

Moving From the Classroom to Online Learning:

Critical Success FactorsLance Dublin

CEO & Chief Solution Architect

April 12th, 2011


SPEAKERS

Lance Dublin

Founder & CEO

Dublin Group

Linda Uli

eLearning Specialist

Cisco Systems


Agenda

Getting Started

Overview

5 Critical Success Factors

Wrap-up/Q&A

Leveraging Your Training Solution


You?

Your Organization?


Poll:

1. Have you been a learner/participant in a Webinar before today?

2. Have you led/taught a webinar or virtual class?

3. What stage is your organization in regarding webinars/virtual classrooms solutions?

a) Already implemented

b) Implementing now

c) Planning to implement

d) Doing research

a) Yes b) No

a) Yes b) No


Agenda

Getting Started

Overview


Wrap-up/Q&A



Benefits & Effectiveness

Logistics

Online Learning: Basics

OnlineLearning

Why Now?

AKA

UsesCommunications

Presentations

& Interaction


Today’s Challenges

Costs: Lower Reach: 24/7, Global

Time: More info, more often

Effectiveness:Retention

Impact: Productivity


P L

A C

E

An

ySa

me

T I M E

AnySame

The Learning World

Virtual

Physical


P L

A C

E

An

ySa

me

T I M E

AnySame

Learning Solutions

Virtual

Physical

E-Learninga-sync OL

ILTJob Aids

Labs

OnlineLearning


Online Learning, aka …

• Synchronous learning/e-learning

• Virtual classroom

• Webinar

• Webcast

• E-Learning

• ?


1. Savings (e.g., costs)

• Learner travel, time & materials

• Administrative travel & time

• Instructor travel

• Lost productivity

• Replication of activity

$

‘Hard’ Benefits

2. Positive ROI

(return on investment) $


Soft Benefits

• Access

• Convenience

• Flexibility

• Retention

• Timeliness

• JIT Application

• Data, reporting and analytics


“… when the same lesson is delivered in two different media [classroom or virtual classroom], there is no real differences in learning. The reason? It’s not the media that cause the learning. Rather, it’s how the media are used.”

Source: Ruth Clark, Four Steps to Effective Virtual Classroom Training, The eLearning Developers Journal, May 2005

Research Says


• Display, explanation and discussion of relevant visuals

• Interactions using unique virtual classroom tools (i.e., whiteboard, chat, polling, application sharing)

• Collaborative work/learning in small groups

• One-to-many interactionsAdopted from: Ruth Clark

What Makes Online Learning Happen


Survey Says

88% agree that when setup properly, synchronous is as effective as face-to-face classroom instruction

Source: The eLearning Guild’s Synchronous Learning Systems Research Report, 2007;

(972 respondents)


Uses

Training Meetings

Conferences Coaching

Presentations Support


Communications

Voice

• Conference number

• VOIP

Text

• Type on slide

• Chat

Video

• Instructor

• Participants


Presentation and Interaction

Slides and Visuals

Polling and Quizzing

Feedback (e.g. emoticons, hands)

Interactive Whiteboard

Breakout rooms and hands-on lab

Multimedia Presentations (i.e. Flash)

Application Sharing

Web Browsing


Question:

What makes the classroom work?

Type your response in the Q&A Panel (?)


ToolsClassroom Online

Show of hands Polls

Share an example of your own Chat

Lets brainstorm Whiteboard/ Chat

Watch this and be prepared to

respond

Pushing/ sharing media

Let me demonstrate Sharing application

I‟ll take you through the site and then

you can explore

Accessing / touring the web

Use a #2 pencil Tests (polls)

The practice unit begins on page Asynchronous task/assignment

Turn to your neighbor Breakout rooms

Are you paying attention? Attention indicator


Instructional Methods

Classroom Online

Projecting Sharing

Handouts File Transfer

Body language Status indicators

Verbal feedback Phone/VOIP

Whiteboard/flipchart Annotation tools

Group discussion / Q&A Chat / Poll

Eye contact Video


IT Considerations

• Record and playback

• Security (i.e., password secured)

• Multi-platform (i.e., PC, Mac, Linux)

• Performance and Scalability


Agenda

Getting Started

Overview


Wrap-up/Q&A



Sharing FeaturesFacilitated LearningCommunication Tools

In Your Toolbox

Chat

Q & A

Raise Hand

Feedback buttons

Emoticons

Video

Polling

Testing

Hands-on Lab

Breakout Session

File Transfer

Annotation Tools

Share Document

Share Application

Share Desktop

Share Web Browser

Share Web Content

Share Whiteboard

© 2011 Lance Dublin All Rights Reserved - 25CONSULTING


Session WindowMenu Bar:Provides access to all features and options available in the Training Manager window.

Content Viewer: Displays documents, presentations, and whiteboards.

Share Whiteboard

Share Desktop

Share Application

Share Document

Sharing Icons: Provide one-click access to share information.


Interaction: Best Practice

The approximate time it takes for participants to click the green checkmark.

The maximum time that you should let pass between interactions.

Make a choice with your pointer tool

Answer aloud / Raise your hand

Click the green checkmark

Use emoticons to share your mood

Highlight the answer

Type your answer in chat

Submit a question via Q&A

Discuss an example

Draw on the whiteboard

Answer the poll questions

Write your answer using the text tool


Interacting with Participants

Using Feedback Tools

Sending Chat Messages

Answering Questions with Q&A


Annotation tools

Chat

Raise Hand

Mute

Audio

To ask a question:

Raise hand Chat Audio connection

To participate:

Annotation tools Chat

To mute/unmute your audio:

Click the Mute button

Tools You Can Use


Feedback Tools (Presenter View)

RaiseHand

ClearFeedback

NoYes

Go Faster

Go Slower

Emoticons

Feedback Results

AttentionTracking


Breakout Sessions


In the Session


Cisco WebEx Solutions

Cisco WebExEvent Center

Cisco WebExMeeting Center

Cisco WebExTraining Center

Cisco WebExRemote Support

Share anything online – complete with high-quality video and audio for a true face-to-face experience

Deliver high-impact, low-cost online events to up to 3,000 people at a time – anywhere in the world.

Train more people in less time in an engaging, online classroom environment

Resolve support issues fast with responses, quality remote assistance and control


Agenda

Getting Started

Overview


Wrap-up/Q&A



1. Right Solution

Right Solution

• Choose solution that is best „fit‟ for you

• Pre-install all software• Establish strong Internet

connection• Set defaults• TEST, TEST, TEST


2. Effective Design

Right Solution

Effective Design

• Adapt and enhance classroom content, materials and activities

• Plan for interactivity• Create polls &

interactions• Create visuals• Plan for time for log-in

& orientation• TEST, TEST, TEST


3. Qualified Instructors

Right Solution

Effective Design

Qualified Instructor

• Change your mindset• Adapt your language• Learn the tools• Pause & breathe• Relax & don’t rush• PRACTICE, PRACTICE,

PRACTICE


4. Prepared Learners

Right Solution

Effective Design


Prepared Learners

• Offer ‘How-to’ sessions• Begin before you begin• Plan time to play

and practice• Provide support

and tools• Establish ground-rules

and follow them


5. Effective Change Implementation

Right Solution

Effective Design


Prepared Learners

• Understand it’s a multi-dimensional change

• Focus on the ‘people-stuff’

• Develop a strategy & plan• Target acceptance,

adoption, and integration• Leverage early-adopters

and front-line managers

Effective Change Implementation


Agenda

Getting Started

Overview


Wrap-up/Q&A



Put Questions in Q&A


Lance DublinCEO & Chief Solution ArchitectDublin Consulting

[email protected]

Linda UlieLearning SpecialistCisco WebEx

[email protected]

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Moving From the Classroom to Online Learning: Critical Success Factors