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Moving an Organization from Good to Great Based on the book by Jim Collins. John C. Smith Chief Executive Officer TMA Systems. What is a CEO’s Responsibility?. Take care of all stakeholders Customers Employees Owners. Is the answer that we need just Great Companies?. - PowerPoint PPT Presentation
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Moving an Organization from Good to Great Based on the book by Jim Collins
John C. SmithChief Executive Officer
TMA Systems
What is a CEO’s Responsibility?
Take care of all stakeholders Customers Employees Owners
Is the answer that we need just Great Companies?
We need great leaders We need great managers We need great peers We need great contributors
“Great management of resources (people) equals great companies”
Elements of Great Management
Element 1: Job Clarity
Individuals need to have job clarity I know what is expected of me It is not about understanding what my job
is but how it fits into the roles of others It is not what we need to do, but what we
need to achieve – clarity of outcomes
Element 2: Necessary Materials and Equipment
Individuals need to have the tools to do their job I have the necessary materials and equipment to
do my work right Understanding that a lack of materials and tools
is a major stressor at work I understand what I need so I can do my job
Element 3: Matching Strengths to Jobs
Managers need to match an individual’s skills with their work
Having the ability to do what you do best at work every day
Matching an individual’s innate talents to their work– Greater engagement– Higher productivity– Ability to focus on strengths versus improving
weaknesses makes for better managers
Element 4: Recognition and Praise
Individuals need to be recognized and praised At least every seven days, recognize the individual for
doing good work The best leaders always find something to praise Praise should outnumber blame for very high
performing individuals (5.6 to 1) We are hardwired to notice bad things – eliminate
your negativity bias We are hardwired to feel strange giving praise –
eliminate this
Element 5: Be a Caring IndividualCare about the people you work with
Individuals feel good about themselves when they know someone cares about them
Individuals feel like they belong if someone cares Listening and caring generally is important to
individuals People who feel cared about are 22% less likely to
leave an organization It is important to be real: show humility and be
human
Element 6: MentorMentor individuals within the organization
Be the person that encourages another’s development
Having an individual who can help us steer our life is important
Informal mentoring is more successful than formal mentoring
Note: Two people find each other when they are in need. One is in need, one is willing to give help.
Element 7: Value Individual OpinionsValue the opinions of all individuals
Individuals need to feel that their opinion counts
People who come to work with their brains use them for the collective good
Ask people for their solution rather than telling them, and use their input
Element 8: Connect to a Noble Cause
Connecting to a noble cause makes people feel good
If a company has a noble mission or purpose, it will make individuals feel good
Feeling a sense of or being part of the community is important to individuals
Element 9: Team is Important Being committed and part of a team is
important to individuals– Knowing your fellow team members are
committed to quality work is important– Identify and remove the slackers
As a leader, set high standards that are fair and work towards achieving them
The lowest performer sets the standard for the team
Element 10: Having a Best Friend at Work
Having a best friend at work provides a feeling of security– Knowing you will not be left alone when you are in
trouble– Having a level of trust that you will be pulled out of
the water if you are in trouble Having the safety of knowing that you are
allowed to learn from your mistakes Creating an environment where it is possible for
people to become friends
Element 11: Providing Feedback It is important to talk to individuals
about their progress at least once every six months
Formal appraisals are good, but regular person-to-person coaching and feedback is more important
Element 12: Opportunities to Learn and Grow
It is important for individuals to be able to look back on an annual basis and say that they had the ability to learn and grow
Have an understanding of what drives a person to grow– Care about what the person is trying to achieve – and
listen– Attempt to understand what makes the person tick– Help each individual sort out a plan for growth
Element 13:Create a Fair and Just Culture
What is a fair and just culture? – Learns and improves by openly identifying and
examining its own weaknesses– An organization that is as willing to expose areas of
weakness as they are to display areas of excellence– Provides an environment where individuals feel
safe and emotionally comfortable A culture where every individual feels
respected in each work interaction they have
The Consistent Features Your Organization Needs
Empowerment Dignity Respect Appreciation Fairness Trust
The Cost of Not Invoking These Features in Your Organization
Cost of recruiting Cost of training Effect on customers and co-workers Ultimate negative effect on revenue
“Great management of resources (people) equals great companies”
Questions?
Please complete the evaluation.