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2017 Move To The Orange Zone: Engagement Really Matters
A Holleran Presentation
For LeadingAge Maryland
Connie Wolfe
April 24, 2017
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ENGAGEMENT VS. SATISFACTION
What’s The Difference?
Industry Comparison
Corporate America vs. Senior Living
HOLLERAN SERVICES
Employee Engagement
ENGAGEMENT INDEX factors
I trust the leadership of (Community).
My supervisor offers positive
recognition for a job well done.
(Community) cares for its employees.
I believe (Community is living up to
its mission and goals.
55%
47% 45% 41%
39%
16%
24% 22% 26%
28%
0%
10%
20%
30%
40%
50%
60%
Administration Housekeepingand Laundry
EnvironmentalServices
Nursing/HealthServices
DiningServices/Food
& Beverage
Orange Zone
Green Zone
HOLLERAN BENCHMARK
Department Breakout
51%
42% 42% 42%
18%
27% 26% 25%
0%
10%
20%
30%
40%
50%
60%
Less than 1 year 1 – 5 years 6 - 10 years More than 10years
Orange Zone
Green Zone
HOLLERAN BENCHMARK
Length of Service Breakout
53%
47%
41%
18% 20%
24%
0%
10%
20%
30%
40%
50%
60%
Baby Boomers Generation X Generation Y
Orange Zone
Green Zone
HOLLERAN BENCHMARK
Generational Breakout
Resistors
13.5%
Contributors
10.6%
Endorsers
18.0%
Advocates
17.7%
Catalysts
40.1%
Resistors
22.9%
Contributors
12.1%
Endorsers
20.6% Advocates
15.4%
Catalysts
29.0%
HOLLERAN BENCHMARK
Leadership Engagement Connection
LEADERSHIP ENGAGEMENT PROGRAM
Building A Culture Of Engagement
From The Inside Out
Self
Relationship to
Others
Team
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EMPLOYEE ENGAGEMENT CONSULTING
Leadership Engagement Program
LEADERSHIP ENGAGEMENT PROGRAM
Encouraging The Heart
Recognize individual contributions and achievements
Express pride in the accomplishment of your team
Get to know everyone on your team personally
Celebrate milestones along the way
BEST PRACTICES
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Recognition Program
Hiring Right
Stay Interviews
Lunch with Leaders Build Trust-Accountability
Supervisor Engagement Programming
Check-Ins
FROM THE FIELD
Best Practices
HOLLERAN SERVICES
Resident Engagement
RESIDENT ENGAGEMENT
How Engaged Are Your Residents?
INDUSTRY TRENDS
Resident Trends Uncovered
RESIDENT ENGAGEMENT
Engagement Constructs
RESIDENT ENGAGEMENT
How Well Does The Campus Support
Resident Engagement?
Disengaged Less Engaged Moderately Engaged Engaged Highly Engaged
ENGAGEMENT INDEX factors
(Community) encourages me to
find a sense of belonging here.
Staff at (Community) shows me respect.
(Community) helps me live the life I want.
I am able to access the health and wellness
resources I want.
POST SURVEY
What Do You Do With The Results?
2017 Move To The Orange Zone: Engagement Really Matters
A Holleran Presentation
For LeadingAge Maryland
Connie Wolfe
