MOTOBRIDGE Dispatch Application User Guide

IP Interoperable Solution

System Release 4.5

MOTOBRIDGETM

© 2008 Motorola, Inc. All rights reserved. September 2008

Dispatch Application User Guide

6881011Y20-C*6881011Y20*

Copyrights

The Motorola products described in this document may include copyrighted Motorola computer programs. Laws in the United States and other countriespreserve for Motorola certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola computer programs contained inthe Motorola products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola.

Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under thecopyrights, patents or patent applications of Motorola, except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the saleof a product.

Disclaimer

Please note that certain features, facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system, ormay be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola contactfor further information.

Trademarks

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

Copyrights

© 2008 Motorola, Inc. All rights reserved.

No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or byany means, without the prior written permission of Motorola, Inc.

European Union (EU) Waste of Electrical and Electronic Equipment (WEEE) directive

The European Union’s WEEE directive requires that products sold into EU countries must have the crossed out trashbin label on the product (or the packagein some cases).

As defined by the WEEE directive, this cross-out trashbin label means that customers and end-users in EU countries should not dispose of electronic andelectrical equipment or accessories in household waste.

Customers or end-users in EU countries should contact their local equipment supplier representative or service centre for information about the waste collectionsystem in their country.

DocumentHistory

Document History■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

Edition Description DateRelease 4.2 First release of MOTOBRIDGE™ IP Interoperable

Solution Dispatch Application User GuideMarch 2005

Release 4.3 Second release of MOTOBRIDGE™ IP InteroperableSolution Dispatch Application User Guide

February 2006

Release 4.4 Third release of MOTOBRIDGE™ IP InteroperableSolution Dispatch Application User Guide.

June 2007

Release 4.5 Fourth release of MOTOBRIDGE™ IP InteroperableSolution Dispatch Application User Guide.

September2008

6881011Y20-C September 2008 i

Document History

ii 6881011Y20-C September 2008

This page intentionally left blank.

Tableof

Contents

Contents■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide

Chapter 1: About the MOTOBRIDGE System and the Dispatch ApplicationWhat is the MOTOBRIDGE IP Interoperable Solution? . . . . . . . . . . . . . . . . . . . . . . . 1- 1

MOTOBRIDGE System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1MOTOBRIDGE System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 3MOTOBRIDGE System Talkpaths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 3

What is the MOTOBRIDGE Dispatch Application? . . . . . . . . . . . . . . . . . . . . . . . . . 1- 5Remote Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 5Local Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 5

MOTOBRIDGE Dispatch Application Functions . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 6

Chapter 2: MOTOBRIDGE Dispatch Application Main WindowMain Window Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1Tool Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4Display Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10Resource Tool Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12Notification Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15Action Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Drawer Plan Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Radio Patch List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23External Radio System Patch List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24Direct Phone to Radio List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24Conference List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Talkpath Network Statistics Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Chapter 3: MOTOBRIDGE Dispatch Application ModulesRadio Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1

Radio Module Popup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 5IDEN Radio Module Popup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 8

Voter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Dispatch Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Dispatch Module Popup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

6881011Y20-C September 2008 iii

Contents

Conference Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14Conference Module Popup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

External Radio System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Chapter 4: Getting Started with the MOTOBRIDGE Dispatch ApplicationStarting the Dispatch Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1Starting the Remote Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 2Adding a Radio Talkpath. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 4Adding a Voter Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 5Sending a DTMF Signal Sequence to a Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 7Adding a Radio-to-Radio Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 8Viewing Radio and Voters Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 9Adding a Dispatch Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10Adding a Voter Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Adding a External Radio System Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14Creating External Radio System Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16Viewing Radio to External Radio System Connections . . . . . . . . . . . . . . . . . . . . . . . . 4-17Direct Phone to Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Call from PSTN Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18Direct Phone to Radio Connection Representation . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Creating a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20Adding a Resource to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22Viewing Conference Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Changing Module Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Using Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24Phone Book Dialog Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25Making a Call Using Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26Adding a New Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26Editing an Existing Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Local Area Mode Users Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29Local Area Mode Users Manager Dialog Box Overview . . . . . . . . . . . . . . . . . . . 4-29Local Area Users Management Procedures . . . . . . . . . . . . . . . . . . . . . . . . . 4-30Adding a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30Modifying an Existing User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31Deleting an Existing User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Remote DA Connection Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32Multiple Speaker Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34Short Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Sending Short Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35Receiving Short Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Chapter 5: Drawer PlanDrawer Plan Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 1Drawer Plan System Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 2Drawer Plan Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 2Drawer Plan Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 4Managing Drawer Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 6

Viewing Drawer Plan General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 6Activating a Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 7Opening and Updating an Existing Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . 5- 9Copying an Existing Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10Creating a New Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

iv 6881011Y20-C September 2008

Contents

Saving Current Connections to Drawer Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13Deleting a Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14Refreshing the Drawer Plan List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Chapter 6: Soft Phone Calls (Optional)Soft Phone Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2Adding Soft Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 3Receiving Incoming Soft Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 4Making Outgoing Soft Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 5Making Outgoing Soft Phone Calls Using Phone Book. . . . . . . . . . . . . . . . . . . . . . . . 6- 5Creating a PSTN-to-Radio Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 6Setting Up an Automatic PSTN-to-Radio Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 8Setting Up Audio Detection Mode for PSTN-to-Radio Patch . . . . . . . . . . . . . . . . . . . . . 6- 9Sending DTMF Signal to PSTN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Updating Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Trouble shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Appendix A: Talkpath Capacity ConstraintsDecrease in Talkpath Capacity of GU by Type of Talkpath . . . . . . . . . . . . . . . . . . . . . A- 1

WSGU Talkpath Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A- 2WSGU Talkpath Limitations - Examples . . . . . . . . . . . . . . . . . . . . . . . . . A- 2

RGU Talkpath Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A- 3

Appendix B: Contacting Motorola

Glossary

6881011Y20-C September 2008 v

Contents


vi 6881011Y20-C September 2008

Listof

Figures

List of Figures■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

Figure 1-1: Dispatch-to-Radio Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 4Figure 1-2: Multiple Dispatch to Radio Talkpaths . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 4Figure 1-3: Dispatchers List on WSGU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 6Figure 2-1: Dispatch Application Main Window. . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 2Figure 2-2: Tool Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4Figure 2-3: Display Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11Figure 2-4: Resource Tool Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12Figure 2-5: Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12Figure 2-6: Notification Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13Figure 2-7: Dispatch Application Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14Figure 2-8: Menu - File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14Figure 2-9: Menu - Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14Figure 2-10: Menu - View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15Figure 2-11: Menu - Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18Figure 2-12: Menu-Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22Figure 2-13: Menu - Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23Figure 2-14: Radio Patch List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24Figure 2-15: External Radio System Patch List Window . . . . . . . . . . . . . . . . . . . . . . . 2-24Figure 2-16: Direct Phone to Radio List Window . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Figure 2-17: Conference List Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Figure 2-18: Talkpath Network Statistics Window . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26Figure 3-1: Radio Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2Figure 3-2: Radio Module Extension for IDEN . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 3Figure 3-3: Radio Module Extension for TRC Radios . . . . . . . . . . . . . . . . . . . . . . . . 3- 4Figure 3-4: Radio Module Extension for SPECTRA and MCS2000 Radios . . . . . . . . . . . . . . 3- 5Figure 3-5: Radio Module Popup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 6Figure 3-6: IDEN Radio Module Popup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 8Figure 3-7: Voter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Figure 3-8: Voter Module Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11Figure 3-9: Dispatch Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13Figure 3-10: Dispatch Module Popup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14Figure 3-11: Conference Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Figure 3-12: Conference Module Popup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16Figure 3-13: External Radio System Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17Figure 4-1: Authorization Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1Figure 4-2: Remote Authorization Dialog Box Step 1 . . . . . . . . . . . . . . . . . . . . . . . . 4- 3Figure 4-3: Remote Authorization Dialog Box Step 2 . . . . . . . . . . . . . . . . . . . . . . . . 4- 3Figure 4-4: Direct Phone to Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18Figure 4-5: Direct Phone to Radio Connection Representation . . . . . . . . . . . . . . . . . . . . 4-19Figure 4-6: Direct Phone to Radio connection on Connection List . . . . . . . . . . . . . . . . . . 4-19Figure 4-7: Direct Phone to Radio disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20Figure 4-8: Phone Book Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

6881011Y20-C September 2008 vii

List of Figures

Figure 4-9: Local Area Mode Users Manager Dialog Box . . . . . . . . . . . . . . . . . . . . . . 4-30Figure 4-10: Remote DA Connection Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33Figure 5-1: Drawer Plan Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 2Figure 5-2: Drawer Plan Window Initial Display . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 3Figure 5-3: Drawer Plan Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 4Figure 5-4: Drawer Plan General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 7Figure 6-1: Soft Phone Module Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2Figure 6-2: Additional Soft Phone Module Components (PSTN-to-Radio). . . . . . . . . . . . . . . 6- 3Figure 6-3: Update Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Figure 6-4: Windows Firewall Security Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

viii 6881011Y20-C September 2008

Listof

Tables

List of Tables■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

Table 1-1: MOTOBRIDGE System Components . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 2Table 1-2: MOTOBRIDGE System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 3Table 1-3: Dispatch Application Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 6Table 2-1: Main Window Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 2Table 2-2: Tool Bar Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4Table 2-3: Display Area Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11Table 2-4: Radio/Dispatcher Talkpaths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12Table 2-5: Notification Window Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13Table 2-6: List of Edit Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14Table 2-7: List of View Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15Table 2-8: List of Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19Table 2-9: Menu - Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23Table 2-10: Conference Talkpaths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26Table 2-11: Radio/Dispatcher Talkpaths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26Table 3-1: Radio Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2Table 3-2: IDEN Radio Module Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 3Table 3-3: TRC Radio Module Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 4Table 3-4: SPECTRA and MCS2000 Radio Module Extension . . . . . . . . . . . . . . . . . . . . 3- 5Table 3-5: Radio Module Popup Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 6Table 3-6: IDEN Radio Module Popup Menu Options . . . . . . . . . . . . . . . . . . . . . . . . 3- 8Table 3-7: Voter Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Table 3-8: Voter Module Extension Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11Table 3-9: Dispatch Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13Table 3-10: Dispatch Module Popup Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . 3-14Table 3-11: Conference Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15Table 3-12: Conference Module Popup Menu Options . . . . . . . . . . . . . . . . . . . . . . . . 3-16Table 3-13: External Radio System Module Features . . . . . . . . . . . . . . . . . . . . . . . . 3-17Table 6-1: Soft Phone Module Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 2Table 6-2: Additional Soft Phone Module Components (Active Phone Line ) . . . . . . . . . . . . . 6- 3Table A-1: Decrease in Talkpath Capacity of GU by Type of Talkpath. . . . . . . . . . . . . . . . A- 1

6881011Y20-C September 2008 ix

List of Tables


x 6881011Y20-C September 2008

Listof

Procedures

List of Procedures■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

Procedure 4-1: Starting the Dispatch Application . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1Procedure 4-2: Starting the Remote Dispatch Application . . . . . . . . . . . . . . . . . . . . . . 4- 2Procedure 4-3: Adding a Radio Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 4Procedure 4-4: Adding a Voter Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 5Procedure 4-5: Sending a DTMF Signal Sequence to a Radio. . . . . . . . . . . . . . . . . . . . . 4- 7Procedure 4-6: Adding a Radio-to-Radio Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 8Procedure 4-7: Viewing Radio and Voters Connections . . . . . . . . . . . . . . . . . . . . . . . 4- 9Procedure 4-8: Adding a Dispatch Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10Procedure 4-9: Voter Talkpath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Procedure 4-10: Add a External Radio System Talkpath . . . . . . . . . . . . . . . . . . . . . . . 4-14Procedure 4-11: Creating External Radio System Patch . . . . . . . . . . . . . . . . . . . . . . . 4-16Procedure 4-12: Viewing Radio to External Radio System Connections . . . . . . . . . . . . . . . . 4-17Procedure 4-13: Creating a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20Procedure 4-14: Adding and Deleting a Resource to a Conference . . . . . . . . . . . . . . . . . . 4-22Procedure 4-15: Viewing Conference Connections. . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Procedure 4-16: Changing Module Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24Procedure 4-17: Making a Call Using Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . 4-25Procedure 4-18: Adding a New Phone Book Contact. . . . . . . . . . . . . . . . . . . . . . . . . 4-26Procedure 4-19: Editing an Existing Phone Book Contact . . . . . . . . . . . . . . . . . . . . . . 4-27Procedure 4-20: Deleting Phone Book Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28Procedure 4-21: Adding New Local Area User . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30Procedure 4-22: Modifying an Existing Local Area User . . . . . . . . . . . . . . . . . . . . . . . 4-31Procedure 4-23: Deleting an Existing Local Area User . . . . . . . . . . . . . . . . . . . . . . . . 4-32Procedure 4-24: Sending Short Text Messaging 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35Procedure 4-25: Sending Short Text Messaging 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36Procedure 4-26: Receiving Short Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36Procedure 5-1: Viewing Drawer Plan General Information . . . . . . . . . . . . . . . . . . . . . . 5- 6Procedure 5-2: Activating a Drawer Plan Scenario 1 . . . . . . . . . . . . . . . . . . . . . . . . . 5- 7Procedure 5-3: Activating a Drawer Plan Scenario 2 . . . . . . . . . . . . . . . . . . . . . . . . . 5- 8Procedure 5-4: Opening and Updating an Existing Drawer Plan . . . . . . . . . . . . . . . . . . . 5- 9Procedure 5-5: Copying an Existing Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10Procedure 5-6: Creating a New Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Procedure 5-7: Saving Current Connections to Drawer Plan . . . . . . . . . . . . . . . . . . . . . 5-13Procedure 5-8: Deleting a Drawer Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14Procedure 6-1: Receiving an Incoming Soft Phone Call . . . . . . . . . . . . . . . . . . . . . . . 6- 4Procedure 6-2: Making an Outgoing Soft Phone Call . . . . . . . . . . . . . . . . . . . . . . . . 6- 5Procedure 6-3: Making an Outgoing Soft Phone Call Using Phone Book . . . . . . . . . . . . . . . 6- 5Procedure 6-4: Creating a PSTN-to-Radio Patch. . . . . . . . . . . . . . . . . . . . . . . . . . . 6- 7Procedure 6-5: Setting Up an Automatic PSTN-to-Radio Patch . . . . . . . . . . . . . . . . . . . . 6- 8Procedure 6-6: Canceling an Automatic PSTN-to-Radio Patch . . . . . . . . . . . . . . . . . . . . 6- 8Procedure 6-7: Setting Up Audio Detection Mode for PSTN-to-Radio Patch. . . . . . . . . . . . . . 6-10

6881011Y20-C September 2008 xi

List of Procedures


xii 6881011Y20-C September 2008

AboutThisManual

MOTOBRIDGE IP Interoperable SolutionDispatch Application User Guide■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

What is Covered In This Manual?The MOTOBRIDGE™ Dispatch Application (DA) is a Windows PC-based Graphical UserInterface (GUI) application. It displays WorkStation Gateway Unit (WSGU) connections as wellas creates requests for new connections based on user selections.

This user guide provides an overview of how to use the DA PC-based software. Thisguide is intended for anyone who will use the DA to operate and manage radio, dispatch,conference, and telephony (optional) connections.

The guide is organized as follows:

• Chapter 1, "About the MOTOBRIDGE System and the Dispatch Application" describesthe Dispatch Application’s general description, setup, and settings required.

• Chapter 2, "MOTOBRIDGE Dispatch Application Main Window" provides an overview of theDispatch Application and shows how to navigate through the Graphic User Interface (GUI).

• Chapter 3, "MOTOBRIDGE Dispatch Application Modules" provides an overview ofthe Dispatch Applications’s radio, dispatch, and conference modules.

• Chapter 4, "Getting Started with the MOTOBRIDGE Dispatch Application" providesstep-by-step instructions on how to perform tasks using the Dispatch Application.

• Chapter 5, "Drawer Plan" provides step-by-step instructions on how touse the Drawer Plan features.

• Chapter 6, "Soft Phone Calls (Optional)" provides step-by-step instructions onhow to use the optional Soft Phone Line features.

• Appendix A, "Talkpath Capacity Constraints" provides information aboutfactors that can influence talkpath capacity.

• Appendix B, "Contacting Motorola" provides information for contactingthe Motorola System Support Center.

• Glossary: The glossary defines terms used in this manual.

6881011Y20-C September 2008 xiii

About This Manual

This manual assumes that operators are familiar with basic Windows® operations. If this isnot the case, be sure to read the Windows documentation before proceeding.

Helpful Background InformationYou will find this booklet most helpful if you have attended the MOTOBRIDGE Dispatcher training.

Related InformationOnline help is provided for the Dispatch Application (DA).

xiv 6881011Y20-C September 2008

Chapter

1About the MOTOBRIDGE System and theDispatch Application■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

This chapter provides the introduction to the MOTOBRIDGE IP Interoperable Solutionand to the DA. The following topics are included:

• "What is the MOTOBRIDGE IP Interoperable Solution?"

• "What is the MOTOBRIDGE Dispatch Application?"

• "MOTOBRIDGE Dispatch Application Functions"

What is the MOTOBRIDGE IP Interoperable Solution?■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Interoperability as defined by the Association of Public-Safety Communications Officials (APCO)represents the ability of different government agencies or first responders (such as law enforcement,EMS, and fire fighters) to communicate within, and across departmental and jurisdictionalboundaries. The MOTOBRIDGE system helps agencies achieve interoperability by enablingagencies with different radio systems to communicate with one another.

The various agencies are connected through a network. The MOTOBRIDGE network includes geographicterritories that may consist of statewide, regional, or local areas. The MOTOBRIDGE network is available 24hours a day, seven days a week and can be activated at any time, such as in an emergency situation.

MOTOBRIDGE System ComponentsThe MOTOBRIDGE system includes the following components. A description of eachof these components appears in Table 1-1.

• Dispatch Console PC

• Administrator Control Panel (ACP) Client PC

• Radio Gateway Unit (RGU)

6881011Y20-C September 2008 1-1

MOTOBRIDGE System Components Chapter 1: About the MOTOBRIDGE System and the Dispatch Application

• WorkStation Gateway Unit (WSGU)/Compact WorkStation Gateway Unit (Compact WSGU)

• Operations and Management Center (OMC) Server

• Web Management System (WMS)

• Session Initiation Protocol (SIP) Server

Table 1-1 MOTOBRIDGE System Components

Component DescriptionDispatch Console PC The Dispatch Console PC enables a

dispatcher to activate the WSGU. TheWSGU allows control over a large numberof connected remote radios, intercomconnections, audio conferences, and phonecalls.

Administrator Control Panel (ACP) Client PC The ACP Client PC allows an administrator,located anywhere in the system, to performmanagement activities for the system.

Radio Gateway Unit (RGU) The RGU connects radio equipment to thesystem.

WorkStation Gateway Unit (WSGU) The WSGU interfaces with the DispatchConsole PC to provide the MOTOBRIDGEdispatch position used by the public safetyinteroperability dispatcher.

Operations and Management Center (OMC)Server

The OMC server is the management server inthe system-a central location where all thesystem users (administrators, dispatchers,radios) are registered, and where system-wideinformation, such as active talkpaths andconferences, security parameters, and othersare stored and controlled.

Web Management System (WMS) The WMS is a web based client application.It enables the user to control the OMC serversand SIP servers with a friendly and easyinterface.

Session Initiation Protocol (SIP) ProxyServer

The SIP server is a signalling server that isused for establishing talkpaths (connections)across the system.

1-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide MOTOBRIDGE System Users

MOTOBRIDGE System UsersThe MOTOBRIDGE system has three types of users. These users and their responsibilitieson the system are described in Table 1-2.

Table 1-2 MOTOBRIDGE System Users

User Type ResponsibilitiesDispatcher • Access to DA Only

• Create talkpaths

• Monitor calls

• Create conferences

System Administrator • Access to Administrator Control Panel (ACP)application

• Set privilege levels

• Create talkpaths

• View connections and system resources

Technician • Access to ACP or Configuration Tool

• Handle security keys

• Download software updates

• Troubleshoot system problems

MOTOBRIDGE System TalkpathsA talkpath is a connection that is established between various users on the system. Talk-paths can be created by the following methods:

• Dispatcher using the DA.

• Dispatcher activating a Drawer Plan.

• Administrator using the Administrator Control Panel (ACP).

• ACP activating a Drawer Plan.

• Cellular user using SMS.

The following types of talkpaths are available:

• Dispatch-to-Radio

• Radio-to-Radio

• Dispatch-to-Dispatch

• PSTN Phone to Dispatch/Radio

• Dispatch to External Radio System resource

• Radio to External Radio System resource (External Radio System patch)

6881011Y20-C September 2008 1-3

MOTOBRIDGE System Talkpaths Chapter 1: About the MOTOBRIDGE System and the Dispatch Application

• Conference among multiple dispatchers

Figure 1-1 shows an example of a Dispatch-to-Radio talkpath where County A Dispatcherhas connected with a radio from County B Fire Department.

Figure 1-1 Dispatch-to-Radio Talkpath

Figure 1-2 shows an example of multiple dispatch and radio talkpaths. In this example, the Dispatcher fromCounty A has established talkpaths with a dispatcher from County B as well as the County C Fire Department,County D Police Department and the Coast Guard. This could be an interoperability example of an emergencysituation that required combined resources from several counties along the coast and the Coast Guard.

Figure 1-2 Multiple Dispatch to Radio Talkpaths

1-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide What is the MOTOBRIDGE Dispatch Application?

What is the MOTOBRIDGE Dispatch Application?■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The DA is a Windows® based GUI application that displays WSGU connections and enables dispatchersto create requests for new connections based on user selections. The DA operates on the DispatchConsole PC and is intended for dispatchers in police, fire, and other organizations.

There are two Dispatch Applications:

• Remote Dispatch Application (Remote DA)

• Local Dispatch Application (Local DA)

Remote Dispatch ApplicationThe Remote DA allows multiple dispatchers using standard PCs to share a single WSGU platformin a MOTOBRIDGE system. The Remote DA feature allows connecting remotely to the WSGUand opening a DA remotely in a position within the MOTOBRIDGE IP network, or VirtualPrivate Network (VPN) into that network from the Internet. The Remote DA utilizes the PCAudio card for Voice In and Out of the MOTOBRIDGE system.

Local Dispatch ApplicationThe Local DA is connected through an external or internal LAN. The Local DA allows forcontrolling and monitoring of the WSGU; no Voice is supported by the Local DA. All Voice ishandled by the WSGU device Microphone Input and Speaker Output.

Up to eight Dispatch Applications can be connected simultaneously to a single WSGU. The WSGU actsas a "Proxy Voice and Control Server" to all the remote DA applications. Every remote DA connectioncaptures one WSGU voice channel; therefore it reduces the WSGU channel capacity by one.

The simplified formula is:Total Radio Modules + Total Dispatcher Modules + Total Remote DA = 24.

So if we have 5 Remote DA users, then WSGU can be connected to 19 Radio channelssimultaneously. See Table A-1 for exact calculation.

The list of Local/Remote Dispatchers connected to current WSGU is available from the mainmenu: View->Dispatcher List on WSGU and from tool bar.

6881011Y20-C September 2008 1-5

MOTOBRIDGE Dispatch Application Functions Chapter 1: About the MOTOBRIDGE System and the Dispatch Application

Figure 1-3 Dispatchers List on WSGU

Local Dispatch is highlighted gray, and Remote Dispatch is highlighted in yellow.

The local dispatcher can disconnect the remote dispatcher from this list by clicking on the

button. The local dispatcher cannot disconnect other local dispatchers.

All voice processing and talkpaths creation is done at the WSGU. The DA PC isjust for controlling and viewing the DA GUI. Therefore a dispatcher can talk andlisten even if the PC is disconnected, or restarted.

MOTOBRIDGE Dispatch Application Functions■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Dispatch Application functions are listed in Table 1-3

Table 1-3 Dispatch Application Functions

Commands FunctionsCommand - response function: • User authentication

• Receiving system resource tables

• Radio Remote Talkpaths

• Dispatch Talkpaths

• Radio Patch Talkpaths

• Unidirectional Radio Patch

• External Radio System talkpath

• Radio to External Radio System patch

• Master volume

• Conferences

1-6 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide MOTOBRIDGE Dispatch Application Functions

Table 1-3 Dispatch Application Functions (Continued)

Commands Functions

• Four soft phone lines

• View radio patch list

• View conference list

• View Talkpath list

• External Radio System patch List

• Direct Phone to Radio Patch List

• Audio settings

• I/O Ports

• Multiple Speakers

• Alert Tone

• Remote DA Connection Mode

• Local Mode Authorized Users List (if the DA isconnected with admin user to 10.0.0.1)

• Change Area Mode

• Instant Received Voice Replay

• Send Short Text Messaging

• Dispatcher List on WSGU

• Drawer Plan

• Remote Radio Audio loopback (to test the VoIP end toend delay and quality of voice)

• Real time monitoring of the IP backbone performance(Delay and Packet lost)

• Change Modes/Zones in MCS2000 and Spectra radios

Status update messages: • LED indication

• PTT push-button

• System message notification and history

• Talkpath network statistics

• CPU Usage

• DSP Usage

• OMC server status

6881011Y20-C September 2008 1-7

MOTOBRIDGE Dispatch Application Functions Chapter 1: About the MOTOBRIDGE System and the Dispatch Application


1-8 6881011Y20-C September 2008

Chapter

2MOTOBRIDGE Dispatch Application MainWindow■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

This chapter provides an introduction to the main window of the DA. The following topics are included:

• "Main Window Descriptions" on page 2- 1

• "Tool Bar" on page 2- 4

• "Display Area" on page 2-10

• "Resource Tool Bar" on page 2-12

• "Status Bar" on page 2-12

• "Notification Window" on page 2-13

• "Menu Bar" on page 2-13

• "Radio Patch List Window" on page 2-23

• "Conference List Window " on page 2-25

• "Talkpath Network Statistics Window " on page 2-26

Main Window Descriptions■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Dispatch Application’s Main Window contains menus, icons, status windows, and adisplay area. Figure 2-1 shows the Dispatch Application Main Window. A description ofeach of the item on the window follows in Table 2-1.

6881011Y20-C September 2008 2-1

Main Window Descriptions Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Figure 2-1 Dispatch Application Main Window

Table 2-1 Main Window Descriptions

Item # Name Description1 Menu Bar Used for menu selection.

2 Tool Bar Contains shortcut icons to perform tasks.

3 Display Area Holds modules in folders which represent radios,voters, dispatchers, External Radio System resources,soft phones, and conferences.

4 Resource Tool Bar Displays the Packet Loss Rate. Use the slider to setthe master volume of the speakers. Depending whichmodules are open, PSTN-to-Radio auto answeringinformation and a PTT button may appear. You can usethis PTT button to communicate with radio resources.

5 Notification Window Displays a sequential list of system messages and thetime they were received.

6 Status Bar Displays the WSGU connection status, OperationManagement Center (OMC) server status, CPU usage,and DSP usage.

7 Conference List Window Displays a list of all conferences and their members.The conference initiator is highlighted in yellow.

8 Radio Patch List Window Displays all radio-to-radio talkpaths currentlyconnected.

2-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Main Window Descriptions

Table 2-1 Main Window Descriptions (Continued)

Item # Name Description9 Direct Phone to Radio

Patch ListDisplays all Direct Phone to Radio talkpaths currentlyconnected.

10 External Radio SystemPatch list

Displays all radio-to-External Radio System talkpathscurrently connected.

11 I/O Ports Window Displays details on the status of every WSGU I/O port.

12 Talkpath NetworkStatistics Window

Displays the Packet Loss Rate, Round Trip Delay,PSAP Name, and IP status of resources which are noton hold.

13 Multiple SpeakersWindow

Displays details of eight GU speakers.

Windows 5, 6, 7, 8, 9, 10, 11, 12, 13 are optional. You could open or close them.

Viewing screen components windows can be modified from the main menu:View->Screen Components.

6881011Y20-C September 2008 2-3

Tool Bar Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Tool Bar■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The tool bar contains shortcut icons to perform tasks within the DA.

Figure 2-2 Tool Bar

Table 2-2 Tool Bar Icons

Icon Window DescriptionThis button opens the Select Radio dialog box,which allows you to select a radio resource inthe system. You can filter resources by name,agency, region, county, and PSAP. The SearchName box saves user time in searching a Radioresource by featuring auto complete on theresource name prefix. A user may select morethan one resource using Ctrl + left-click.

This button opens the Select Dispatch dialogbox, which allows you to select a dispatchresource in the system. You can filter resourcesby name, agency, region, county, and PSAP. TheSearch Name box saves user time in searchinga Radio resource by featuring auto complete onthe resource name prefix. A user may selectmore than one resource using Ctrl + left-click.

2-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Tool Bar

Table 2-2 Tool Bar Icons (Continued)

Icon Window DescriptionThis button opens the Select Cellular Gatewaydialog box which allows you to select a cellulargateway resource. You can filter resources byname, agency, region, county, and PSAP. TheSearch Name box saves user time in searchinga Radio resource by featuring auto complete onthe resource name prefix. A user may selectmore than one resource using Ctrl + left-click.

This button creates a soft-phone module,which allows you to initiate and receive phonecalls. The phone calls can be PSTN calls orIP Phone calls. Users can have up to four SoftPhone modules on their dispatch screens. Theycan talk and listen in parallel to all four callssimultaneously.

This button opens the Create Conference dialogbox, which allows you to create/initiate aconference with other dispatchers. The SearchName box saves user time in searching a Radioresource by featuring auto complete on theresource name prefix. A user may select morethan one resource using Ctrl + left-click.

6881011Y20-C September 2008 2-5



Icon Window DescriptionThis button replaces the Create Conference iconif the WSGU is acting as a conference bridge.Click this button to end the conference bridgeand disconnect all participants.

A WSGU can be a bridge of aconference and member of otherconference bridges. In this case, itcan only disconnect and destroy aconference where WSGU is bridge,and other conferences will not beaffected.

This button displays the Conference List. TheConference List displays conferences and theirmembers. The conference initiator (bridge)and the WSGU’s conference are highlighted inyellow.

This button opens the Send Text Message dialogbox which allows you to send an SMS from thedispatch console. You need to enter the numberto send the SMS to, select the gateway throughwhich it will be sent, and enter the content. See"Short Text Messaging".

This button opens the Talkpath NetworkStatistics window, which displays the PacketLoss Rate, Round Trip Delay, PSAP Name, andIP status of resources which are not on hold.The IP network monitoring is done in real-timethus enabling the user to find out if the suddenfall in voice quality is due to IP network issuesor Radio RF coverage issues.

2-6 6881011Y20-C September 2008



Icon Window DescriptionThis button allows you to create a radio-to-radiotalkpath. Clicking this button opens the Selectup to 5 radios for talkpath dialog box. A usercan select up to five radio resources to bepatched. The Search Name box saves user timein searching a Radio resource by featuring autocomplete on the resource name prefix.

When you patch two radio systems,all Voice traffic from one systemwill be at the second system andvice versa. This means that if Radiosystem 1 is loaded in 10% and Radiosystem 2 is loaded in 20% then bothradio systems can reach up to 30%usage.

This button allows you to create a unidirectionalradio-to-radio talkpath. Unidirectional talkpathis when only one Radio system (Only Receive)can activate the patch voice. Once there istraffic at the Only Receive radio system, thepatch will become bi-directional for a period ofthe unidirectional timeout. Clicking this buttonopens the Select radios for Uni DirectionalRadio Patch dialog box from which you canselect radio resources. A user can filter resourcesby agency, region, county, and PSAP. One ofthe radios will be bi-directional and the otherwill be receive-only. The dialog box also allowsyou to determine the timeout period (in seconds)during which the receive-only radio will be ableto transmit to the transmit/receive radio - only,when it received an audio transmission from it.

This button displays the Radio PatchList window. This window displays allradio-to-radio talkpaths currently connected.The icons represent the type of connectivity:uni-directional/ bi-directional. The owner of thepatch and the creation time are also displayed.

6881011Y20-C September 2008 2-7



Icon Window DescriptionThis button allows you to create a External RadioSystem talkpath. Click on the button opens theSelect External Radio System Resources dialogbox, which allows you to select a External RadioSystem resource in the system. You can filterresources by External Radio System system. Ifthe current folder is the External Radio Systemsystem folder, the selected system is identicalwith the current system folder. Otherwise theselection is "All". A user may select more thanone resource using Ctrl + left-click.

This button allows you to create aradio-to-External Radio System talkpath.Clicking this button opens the Create ExternalRadio System Radio Patch dialog box. A usercan select one radio resources in left path and upto 5 External Radio System resources in rightpath to be patched. The Search Name box savesthe user time searching for Radio resource byfeaturing auto complete on the resource nameprefix.

This button displays External Radio SystemPatch List window. This window displaysall External Radio System-to-radio talkpathscurrently connected. The owner of the patch andthe creation time are also displayed.

For DIU80 This button opens the Audio Settings dialog boxwhere you can select audio settings.

Not available for Remote DA.

2-8 6881011Y20-C September 2008



Icon Window DescriptionFor Compact WSGU

This button indicates the GU audio speakers areon. Click it to turn off the GU audio speakers.


This button indicates the GU audio speakers areoff. Click to turn on the GU audio speakers.


This button sends an Alert tone to selected Radioresources. It allows the user to select the Alerttone type (1 or 2 or 3). The user is also requiredto select the Radio resources using the checkbox selection. Clicking the Alert button willtransmit the selected Alert tone for 5 secondsfollowed by Dispatcher voice.

6881011Y20-C September 2008 2-9

Display Area Chapter 2: MOTOBRIDGE Dispatch Application Main Window


Icon Window DescriptionThis button opens the Instant Received VoiceReplay dialog box where you can select thetalkpath and replay voice received.

This button indicates Reload System ResourceTables.

This button indicates that new alarm anderror notification are received and opens theNotification window if closed.

This button opens the Dispatchers List onWS-GU dialog box where the Dispatcher can seeconnected dispatchers, Dispatcher’s connectiontype: remote (yellow label) or local (grey label),PC IP and Intercom status of dispatcher. TheLocal Dispatcher can disconnect Remote DAand can switch off the Intercom of the RemoteDA.

Display Area■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Display Area of the Dispatch Application’s main window holds modules whichrepresent radios, dispatchers, and conferences.

Radio Modules are always in the top row. Dispatch Modules are always in the second row, followed byConference Modules. Additional modules are added from left to right in each row of the display area.

2-10 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Display Area

Figure 2-3 Display Area

Table 2-3 Display Area Description

Item # Name Description1 Tabbed View

(Folders)Permit to Dispatcher assign modules to different folders.

2 Radio and DispatchModules

A graphic display of a talkpath connection with a particularRadio and Dispatcher.

3 Conference Module A graphic display of a talkpath connection between two ormore dispatchers.

6881011Y20-C September 2008 2-11

Resource Tool Bar Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Resource Tool Bar■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Resource Tool Bar is located on the bottom panel and contains the Packet Loss Rate, a master volumeslider, master volume value, PSTN-to-Radio patch auto answering information, and a PTT button.

• Master volume is the volume of the speaker. If a user changes the master volume usingthe slider, a new value appears in the master volume value box. For Compact WSGU,it sets the right and left GU speaker (not available for Remote DA).

• PSTN-to-Radio patch auto answering is explained in "Setting Up an AutomaticPSTN-to-Radio Patch" on page 6- 8 .

Figure 2-4 Resource Tool Bar

The percentage of packet loss on each of the WSGUs’ talkpaths is monitored.

The maximum value (from the worst talkpath) is displayed here. The colors displayed inTable 2-4 corresponds to the ranges and talkpath types:

Table 2-4 Radio/Dispatcher Talkpaths

0% - 2%

2% - 5%

5% - 10%

10% - 20%

20% - 100%

Status Bar■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Status bar is an indication of connection status - GU state: connected or disconnected,OMC state: connected or disconnected, CPU, and DSP usage.

Figure 2-5 Status Bar

2-12 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Notification Window

Notification Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Notification Window displays a sequential list of system messages and the time they were received.

Figure 2-6 Notification Window

Table 2-5 shows five types of notifications, represented by corresponding icons.

Table 2-5 Notification Window Icons

Icon Description

SIP Server Error

Warning

Major Error

Information

Unknown Error

Menu Bar■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

All DA functions can be accessed using the menus and the shortcut keys.

There are six menus in the DA. See Figure 2-7,"Dispatch Application Main Menu" on page 2-14.

6881011Y20-C September 2008 2-13

File Menu Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Figure 2-7 Dispatch Application Main Menu

See the following menu maps to view the available functions for each menu.

File MenuThe File menu is not currently functional in the DA, it is for development only.

Figure 2-8 Menu - File

Edit Menu

Figure 2-9 Menu - Edit

Table 2-6 List of Edit Menu Options

Drop-downEdit Options Window Description

Loss PacketsThreshold

Sets the threshold level above whatthe packet loss rate is displayed. Thedefault value is 2%. If the rate of losspackets exceeds 2% (or the number setby the user), it appears in the status bar.

Color Settings Selects the color for the radio ordispatch modules according to moduleconnection status mode: Selected(Speak), Unselected (Listen) andDefault (Hold).

2-14 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide View Menu

Table 2-6 List of Edit Menu Options (Continued)

Drop-downEdit Options Window Description

Audio Settings Identical to "Tool Bar" description.

Not available for RemoteDA.

Reload SystemResourceTables

Reloads all data (resources, groups, andterritories) from the OMC server/fromGU in Local Area Mode.

View Menu

Figure 2-10 Menu - View

Table 2-7 describes a list of View Menu Options.

Table 2-7 List of View Menu Options

Drop-down ViewOptions

Window Description

View->Screencomponents

Allows access to the toolbar, status bar,notification window, conference list,radio patch list, and round trip delay list(Talkpath Network Statistics window),I/O Ports list, Multiple Speakers list,External Radio System Patch list, DirectPhone To Radio list. A check mark near acomponent indicates it is viewable on themain window. These lists are displayedin a panel to the right/left/bottom/top ofthe display area. I/O Ports indicates usingphysical 25-pin port start/stop receivingof the remote radio. View Visible Screen

6881011Y20-C September 2008 2-15

View Menu Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Table 2-7 List of View Menu Options (Continued)


Window Description

Components In The Center - Fix visiblescreens size to default and show it in thecenter.

Multiple Speakers List are notavailable for Compact WSGU.

Refresh Refreshes the contents of the ConferenceList or the Radio Patch List, I/O Ports,Multiple Speakers List, External RadioSystem Patches List and Direct Phone toRadio List.

Multiple Speakers List notavailable for Compact WSGU

CPU Usage Opens the CPU Usage dialog box whichdisplays the most CPU consumingprocesses, the process ID, and theirrespective CPU usage. The progress(blue) bar indicates the total CPU usagepercentage.

2-16 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide View Menu



Window Description

ConnectionDetails

Opens the Connection Details dialog boxthat displays all details about the WSGU.

Group List Opens the Group List dialog box thatdisplays all groups of WSGUs and RGUsof the current user.

Resource List Opens the Resource List dialog box whichdisplays all resources of the current userand their territories. The following iconsare used to represent territories:

• - Region

• - County

• - PSAP

6881011Y20-C September 2008 2-17

Action Menu Chapter 2: MOTOBRIDGE Dispatch Application Main Window



Window Description

Dispatcher Liston WS-GU

Shows all dispatchers that are connectedto the WSGU. Permits disconnect andswitch off the Remote Dispatcher.

NotificationHistory

Shows notification history.

Action Menu

Figure 2-11 Menu - Actions

2-18 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Action Menu

Table 2-8 List of Menu Options

Drop-downActionOptions

Drop-down Menu Description

Actions->CreateTalkpath

Creates Radio, Dispatch, radioCellular Gateway, Radio Patch,Unidirectional Radio PatchTalkpaths, External RadioSystem talkpath and ExternalRadio System patch.

CreateConferenceor EndConference

Allows you to create or end aconference between dispatchers.

Actions->SIPProxy

Proxy Register - This settingcauses the GU to register onall three SIP servers (main,redundant, and regional). Ifone or more of the registrationsfail, the failure(s) are displayedin the Notification Window.This allows the dispatcher totest all three of the possibleSIP server connections.Set Region Proxy - This settingis used for normal operation.Causes the GU to attempt its nextconnection through the regionalSIP proxy server. If the GU failsto connect through the regionalSIP proxy server, it sets the mainSIP server as its active proxy.After one hour it will return tothe regional proxy server. If thedispatcher knows there was aregional SIP proxy server failureand that the regional server isnow active, then choosing thissetting signals the GU to use theregional SIP proxy server again,without having to wait one hour.

6881011Y20-C September 2008 2-19

Action Menu Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Table 2-8 List of Menu Options (Continued)



Send AlertTone

Identical to "Tool Bar"description.

SendShort TextMessaging


Speaker is On,Set Speaker toOff

Sets the audio speaker to on oroff. When speaker is off, themenu option is “Speaker is Off,Set Speaker to On”.

Not available forRemote DA.

MultipleSpeakerAssignment

Multiple Speakers enable thedispatch center area to listen toa variety of incoming radios andother voice resources and createvoice records. See "MultipleSpeaker Assignment".

The option is notvisible only if the GUis Compact WSGU.

InstantReceived VoiceReplay


Last RXMemoryTimeout

Last Receiving Radio MemorizeTimeout.

EmergencyNotification

When checked, two beeps areplayed in 10-second intervalsthrough the speakers during anemergency, until the Dispatchercloses it or a Stop EmergencyNotification command is receivedfrom the WSGU.

2-20 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Action Menu




IDENNotification

When checked, sound is playedthrough the speakers duringan IDEN notification. IDENnotification could be an incomingcall, PTT, alert, or SMS.

OMCConnectionNotification

When checked, the following isheard through the speakers:

• One long low-tone beep,any time that the OMCconnects to the WSGU

• Three short beeps, any timethat the OMC disconnectsfrom the WSGU

LocalDispatcherIntercom

Connects/Disconnects theRemote DA to the conferencethat is composed of a LocalDispatcher and the rest ofRemote DAs connected to thesame WSGU.

Remote DAConnectionMode

Connection Mode of Remote DAto the system.

Not for changing inRemote DA.

See "Remote DA ConnectionMode".

Local ModeAuthorizedUsers List

Enabled only in local DA(username admin) connected to10.0.0.1. See "Making a CallUsing Phone Book".

6881011Y20-C September 2008 2-21

Drawer Plan Menu Chapter 2: MOTOBRIDGE Dispatch Application Main Window




Actions->AreaMode

Changes an area mode forthe current WSGU and all theGateway Units that are in the lastknown local routing table madeby the G1-G4 CT application.

Drawer Plan Menu■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Figure 2-12 Menu-Drawer Plan

In Remote DA, available only for system/region administrator.

Refer to Chapter 5, "Drawer Plan" for details.

2-22 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Help Menu

Help Menu

Figure 2-13 Menu - Help

Table 2-9 Menu - Help

Drop-down EditOptions Window Description

Help Topics Displays the DispatchApplication online help.

Help->AboutMOTOBRIDGEDispatch

Displays current versionand application builddate.

Radio Patch List Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Radio Patch List window displays all radio-to-radio talkpaths currently connected. Up to 1,048radio-to-radio talkpaths are available. The “owner” column, displays the patch creator name. Onlya regional/system administrator can remove a radio patch made by another creator.

6881011Y20-C September 2008 2-23

External Radio System Patch List Window Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Figure 2-14 Radio Patch List Window

External Radio System Patch List Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The External Radio System Patch List window displays all radio-to-External Radio System resources(radios) currently connected. The owner column, displays the patch creator name. Only a regional/systemadministrator can remove a radio patch made by another creator.

Figure 2-15 External Radio System Patch List Window

Direct Phone to Radio List Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Direct Phone to Radio List window displays all Direct Phone to Radio talkpaths currently connected.

2-24 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Conference List Window

Figure 2-16 Direct Phone to Radio List Window

Conference List Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Conference List window displays a list of all conferences and their members. The conference initiator ishighlighted in yellow. The conference name is highlighted in yellow if the current WSGU is a bridge.

Figure 2-17 Conference List Window

6881011Y20-C September 2008 2-25

Talkpath Network Statistics Window Chapter 2: MOTOBRIDGE Dispatch Application Main Window

Talkpath Network Statistics Window■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Talkpath Network Statistics window displays Packet Loss Rate, Round Trip Delay, PSAP name,and IP. The IP network monitoring is done in real-time thus enabling the user to find out if the suddenfall in voice quality is due to IP network issues or Radio RF coverage issues.

Figure 2-18 Talkpath Network Statistics Window

The percentage of packet loss on each of the WSGUs’ talkpaths is monitored. The maximumvalue (from the worst talkpath) is displayed here. The color displayed corresponds to thefollowing ranges and talkpath types. See Table 2-10, "Conference Talkpaths ," on page 2-26and Table 2-4, "Radio/Dispatcher Talkpaths ," on page 2-12.

Table 2-10 Conference Talkpaths

0% - 3%

3% - 7%

7% - 12%

12% - 25%

25% - 100%

Table 2-11 Radio/Dispatcher Talkpaths

0% - 2%

2% - 5%

5% - 10%

10% - 20%

20% - 100%

2-26 6881011Y20-C September 2008

Chapter

3MOTOBRIDGE Dispatch ApplicationModules■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

The display area of the DA contains modules that represent active talkpaths with radios, other dispatchers,and conference calls. This chapter provides descriptions of the four available modules:

• "Radio Module" on page 3- 1

• "Voter Module" on page 3-10

• "Dispatch Module" on page 3-12

• "Conference Module" on page 3-14

Radio Module■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Radio Module Window appears when a radio talkpath is added. The Radio Module remainsin the display area of the main window until the talkpath is deleted. Figure 3-1 shows a RadioModule. Table 3-1 describes the features of the Radio Module.

6881011Y20-C September 2008 3-1

Radio Module Chapter 3: MOTOBRIDGE Dispatch Application Modules

Figure 3-1 Radio Module

Table 3-1 Radio Module Features

Item # Description1 Radio icon. Flashes red when the radio resource is in emergency mode. Flashes blue

if an alert is received - for IDEN. Highlighted in green if this radio was last in RXtransmiting. Highlighted in blue if radio is logical (PL/DPL).

2 PSTN-to-Radio connection indication (optional feature)

3 Short text message indication, if received for this radio

4 Radio name

5 Radio PSAP

6 Radio type and radio monitoring (if applicable)

7 Volume

8 Speaker Status: receive/not receive

9 Microphone Status: transmit/not transmit

10 TX (transmit) LED indication:

Radio transmit audio is connected

Other user takes PTT

Radio transmit audio is disconnected

3-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Radio Module

Table 3-1 Radio Module Features (Continued)

Item # Description11 RX (receive) LED indication:

Radio received audio is connected

Radio received audio is disconnected

12 PTT

13 Minimize

14 Close (disconnect talkpath)

For IDEN radios, the Radio Module can be extended by double-clicking on it. The extended featuresthat can be changed are Reset, Private, Alert, Group Call, Phone Call, Private Phone Call (enablein call) and Stop commands. System and Local Phone books are enabled.

Figure 3-2 Radio Module Extension for IDEN

Table 3-2 IDEN Radio Module Extension

Item Description1 Status message display

2 Dial number line

3 Reset, Private, Alert, Group Call, Phone Call, Private Phone Call (enable incall) and Stop commands. Phone book enabled.

For Tone Remote Control (TRC) radios, the Radio Module can be extended by double-clickingon it. The extended Radio Module appears. The extended features that can be changed are RadioRepeater Toggle On/Off, Tone Remote Control monitor, and TRC value.

6881011Y20-C September 2008 3-3

Radio Module Chapter 3: MOTOBRIDGE Dispatch Application Modules

Figure 3-3 Radio Module Extension for TRC Radios

Table 3-3 TRC Radio Module Extension

Item Description1 TRC value

2 Radio Repeater Toggle On/Off button

3 TRC monitor

For SPECTRA™ and MCS2000™ radios, the extended Radio Module appears. The extendedfeatures that can be changed are radio frequency, zones, and reset radio and programmable buttons.Refer to GX-MX Installation and Configuration Guide (6881011Y25).

3-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Radio Module Popup Menu

Figure 3-4 Radio Module Extension for SPECTRA and MCS2000 Radios

Table 3-4 SPECTRA and MCS2000 Radio Module Extension

Item Description1 Status message display

2 Radio state indication window

3 Private call buttons feature

4 Permanent buttons

5 Dynamic radio buttons

Radio Module Popup MenuThe Radio Module Popup menu appears when you right-click on the Radio Module Window. Figure 3-5 showsthe Radio Module Popup Menu. Table 3-5 describes each of the functions on the Radio Module Popup Menu.

6881011Y20-C September 2008 3-5

Radio Module Popup Menu Chapter 3: MOTOBRIDGE Dispatch Application Modules

Figure 3-5 Radio Module Popup Menu

Table 3-5 Radio Module Popup Menu Options

Drop-downPopup MenuOptions

Window Description

Connect ToRadio

Connects radio-to-radio (talkpath).

Send DTMF Transmit DTMF signal sequence toradio network.

StopEmergency

Stop an emergency if a radio is inemergency mode. The radio iconflashes red when the radio resourceis in emergency mode.

I/O PortsControl

Use physical 25-pin port forindication of start/stop receiving ofthe remote radio.

RadioLoopback

Check quality of the link betweenWSGU to RGU.

3-6 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Radio Module Popup Menu

Table 3-5 Radio Module Popup Menu Options (Continued)


Window Description

ConnectionList

Display/hide resources connected tothe current resource.

TX MonitorMode

Turn On/Off the monitoring of theforeign audio transmitted through aspecific remote Radio.

Full DuplexMode

Turn On/Off receiving of RX froma Radio during transmitting by thedispatcher.

Remote Switchis On/Off, Setto Off/On

Set Remote Switch to On or Off.

Reset Reset the Radio.

6881011Y20-C September 2008 3-7

IDEN Radio Module Popup Menu Chapter 3: MOTOBRIDGE Dispatch Application Modules

IDEN Radio Module Popup Menu

Figure 3-6 IDEN Radio Module Popup Menu

Table 3-6 IDEN Radio Module Popup Menu Options


Window Description

Connect ToRadio

Connects radio-to-radio (talkpath).

Send DTMF Transmit DTMF signal sequence tothe radio network.

Send Short TextMessage

Send Short Text Messaging throughthe current radio.

3-8 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide IDEN Radio Module Popup Menu

Table 3-6 IDEN Radio Module Popup Menu Options (Continued)


Window Description

StopEmergency

Stop an emergency if a radio is inemergency mode. The radio iconflashes red when the radio resourceis in emergency mode.

I/O PortsControl

Use physical 25-pin port forindication of start/stop receiving ofthe remote radio.

RadioLoopback

Check quality of the link betweenWSGU to RGU.

ConnectionList

Display/hide resources connected tothe current resource.

Get SWVersion

Display SW version.

TX MonitorMode

Turn On/Off the monitoring of theforeign audio transmitted throughspecific remote Radio.

Full DuplexMode

Turn On/Off receiving of RX froma Radio during transmitting by thedispatcher.

IDEN AutoAnswer Mode

Provide auto answer to an incomingcall when checked.

Remote Switchis On/Off, Setto Off/On

Set Remote Switch to On or Off.

Reset Reset the Radio.

6881011Y20-C September 2008 3-9

Voter Module Chapter 3: MOTOBRIDGE Dispatch Application Modules

Voter Module■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Voter Module Window appears when a voter talkpath is added. The Voter Module remains in the displayarea of the main window until the talkpath is deleted. Figure 3-7 shows a Voter Module. Table 3-7 describesthe features of the Voter Module. Table 3-8 describes the features of the Voter Module Extension.

Figure 3-7 Voter Module

Table 3-7 Voter Module Features

Item # Description

1 Voter icon

2 Voter name

3 PSAP name

4 Volume control

5 Speaker control: receive/not receive

6 Microphone control: transmit/not transmit

7 PTT

8 Minimize

9 Close (Disconnect talkpath)

3-10 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Voter Module

Table 3-7 Voter Module Features (Continued)

Item # Description

10 TX (transmit) LED indication:Voter transmit audio is connected

Other user takes PTT

Voter transmit audio is disconnected

11 RX (receive) LED indication:

Voter received audio is connected

Voter received audio is disconnected

Voter Module can be extended by double-clicking on it. The extended features are Monitor,TX steering settings and mute voter node commands.

Figure 3-8 Voter Module Extension

Table 3-8 Voter Module Extension Features

Item # Description1 Voting nodes:

• Radio names

• Mute status – permit to mute the specific voter node

• SQM values – Signal Quality Measurement Value

6881011Y20-C September 2008 3-11

Dispatch Module Chapter 3: MOTOBRIDGE Dispatch Application Modules

Table 3-8 Voter Module Extension Features (Continued)

Item # Description

• TX and RX type Selector:

◦ TX Marked:

- In a Mix TX Steering State – at first time (or after timeout),the voter transmits through this radio(s) only.

- In a Manual TX Steering State – the voter transmits throughthis radio(s) only.

◦ RX Marked – the voter receive through this radio(s) only.

• LEDs:TX

the radio in transmit

the radio is not transmit

RX

the radio is receive

the radio is not receive

2 Monitor button – opens TRC monitor on TRC radios. To close the monitor pressPTT or press on the Monitor button.

3 TX Steering Mode:

• Auto – transmitting to broadcast group or best receiving node

• Mix – transmitting to selected group or best receiving node

• Manual – transmit to selected group cell

4 Microphone On/Off

5 LED indication

Dispatch Module■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Dispatch Module appears when a dispatch talkpath is added. The Dispatch module remains in the displayarea of the main window until the talkpath is deleted. Figure 3-9 shows the Dispatch Module.

3-12 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Dispatch Module Popup Menu

Figure 3-9 Dispatch Module

Table 3-9 Dispatch Module Features

Item # Description1 Dispatch Icon

2 Dispatch Name

3 Dispatch PSAP

4 Volume

5 Minimize

6 Close module and disconnect the talkpath

7 Speaker On/Off

8 Microphone On/Off

9 LED indication:Dispatch transmit audio is connected

Dispatch received audio is connected

Dispatch Audio is disconnected

Dispatch Module Popup MenuThe Dispatch Module Popup Menu appears when you right-click on the Dispatch ModuleWindow. Figure 3-10 shows the Dispatch Module Popup Menu. Table 3-10 explains eachof the functions on the Dispatch Module Popup Menu.

6881011Y20-C September 2008 3-13

Conference Module Chapter 3: MOTOBRIDGE Dispatch Application Modules

Figure 3-10 Dispatch Module Popup Menu

Table 3-10 Dispatch Module Popup Menu Options

Drop-downPopupMenuOptions

Window Description

Add toConference

Connect this user to an existingconference or create a new conference.

ConnectionList

Displays/hides resources connected tothe current resource.

Conference Module■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Conference Module appears when a conference is created. The Conference Module remains inthe display area of the main window until the talkpath is deleted. Figure 3-11 shows the ConferenceModule. Table 3-13 explains each of the features of the Conference Module.

3-14 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Conference Module

Figure 3-11 Conference Module

Table 3-11 Conference Module Features

Item # Description1 Conference icon

current WSGU (DA connected to) is a bridge

current WSGU (DA connected to) is not a bridge

2 Conference Name

3 Conference Member Status Indication and Name:

Red - Receive and Transmit

Green - Receive

Gray - Hold

4 Volume

5 Close module and end the conference call

6 Round trip delay from bridge to conference members

7 Speaker On/Off, microphone on/off

6881011Y20-C September 2008 3-15

Conference Module Popup Menu Chapter 3: MOTOBRIDGE Dispatch Application Modules

Conference Module Popup MenuThe Conference Module Popup Menu appears when you right-click on the Conference ModuleWindow. Figure 3-12 shows the Conference Module Popup Menu. Table 3-12 explains eachof the functions on the Conference Module Popup Menu.

Figure 3-12 Conference Module Popup Menu

Table 3-12 Conference Module Popup Menu Options

Drop-down PopupMenu Options Description

Add Resource ToConference

Adds the selected resource to the current conference. If failed - anerror notification appears in the Notification window.

Delete Resource FromConference

Deletes the selected resource from the current conference.

Change ConferenceBridge

Picks the selected resource to be a bridge.

Pick Me To Be Bridge Picks me (current WSGU) to be a bridge.

Add Soft Phone Line 1-4To Conference

Adds active Soft Phone Lines to a conference call.

End Conference Call Ends the current conference call and disconnects all resourcesconnected to the conference.

External Radio System■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The External Radio System Module appears when a External Radio System talkpath is added. ExternalRadio System Module window (windows) appears in the folder specified for appropriated ExternalRadio System. The External Radio System folder remains in the Display Area until the last ExternalRadio System talkpath is deleted. The Figure 3-13 shows the External Radio System Module, andthe table explains each of the features of the External Radio System Module.

3-16 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide External Radio System

Figure 3-13 External Radio System Module

Table 3-13 External Radio System Module Features

Item # Description1 External Radio System resource name.

2 Volume control.

3 Minimize Module.

4 Close module and disconnect the talkpath.

5 Speaker, microphone on/off.

6 PTT button.

6881011Y20-C September 2008 3-17

External Radio System Chapter 3: MOTOBRIDGE Dispatch Application Modules


3-18 6881011Y20-C September 2008

Chapter

4Getting Started with theMOTOBRIDGE DispatchApplication■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

This chapter provides an overview of all the tasks that can be performed using the DA.

Starting the Dispatch Application■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Figure 4-1 Authorization Dialog Box

Procedure 4-1 Starting the Dispatch Application

1 Enter the <user name> and <password> and click the OK button.

If the user name/password are not valid, you can reenter.

6881011Y20-C September 2008 4-1

Starting the Remote Dispatch Application Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-1 Starting the Dispatch Application (Continued)

2 After a valid login, the DA opens and receives data from the OMC server oruploads data from a local profile.

The recommended MOTOBRIDGE PC to WSGU connection is using the WS_PC LANEthernet port. This port is on "Local WSGU" LAN segment of 10.0.0.XX. This is why a useris not prompted for the WSGU IP address, since it is fixed to10.0.0.1. However, if a userlikes to connect his/her PC to the MOTOBRIDGE IP, then he/she is required to add the IPaddress. Entering the IP address can be done by holding the CTRL key and double-clickingwith the left mouse key on the area above the OK button. This will open an IP dialog box.Once the IP is entered, then the DA will always use this IP as a default WSGU IP replacingthe 10.0.0.1. No need to repeat this process on that PC when entering the DA.

Starting the Remote Dispatch Application■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-2 Starting the Remote Dispatch Application

1 In the Remote DA Authorization dialog box, enter the <user name>,<password>, and OMC IP and then click the Get Updated List from OMCbutton.

Figure 4-2 Remote Authorization Dialog Box Step 1

4-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Starting the Remote Dispatch Application

Procedure 4-2 Starting the Remote Dispatch Application (Continued)

If the user name/password is not valid, you can reenter. If the userknows the WSGU IP, he/she could enter it and click the LOGINbutton.

2Figure 4-3 Remote Authorization Dialog Box Step 2

If it is the first activation of remote DA, then we recommend the user to:

1. Enter the OMC IP and click the Get Updated List from OMC button.

Result: This action loads all WSGUs that the user is entitled to work with.

2. Select the WSGU name from the List of Names drop-down list.

Result: The IP Address field is updated.

3. Click the LOGIN button.

If the user knows the WSGU IP, he/she can skip the above processby entering the IP in the IP Address field and clicking the LOGINbutton.

6881011Y20-C September 2008 4-3

Adding a Radio Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-2 Starting the Remote Dispatch Application (Continued)

If it is not the first time or there were no additional GUs that wereadded to the system, then the user can skip step 1 and follow step 2and step 3 only.

3 After a valid login, the DA opens and receives data from the OMC server oruploads data from a local profile.

Adding a Radio Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-3 Adding a Radio Talkpath

1Click the Create Radio Talkpath button from the Tool Bar or selectAction->Create Talkpath->Radio Talkpath from the menu bar.

Result: The Select Radio dialog box opens, which lists the radio resources thatappear in the system. You can filter resources by agency, region, county, andPSAP.

4-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Adding a Voter Talkpath

Procedure 4-3 Adding a Radio Talkpath (Continued)

2 After choosing a radio resource, click the OK button.

Result: The Radio Module window opens. If the radio resource is not available,the module automatically disappear.

• The Radio Module window defaults to Speakstatus. If you want to change the status, click onMicrophone to Listen or Speaker to Hold.

• If the radio resource is not available, the moduleautomatically disappear, and an appropriate errornotification will be displayed to the user.

3

Change the volume by clicking on .

4 To disconnect the radio talkpath, click on .

Adding a Voter Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-4 Adding a Voter Talkpath

1 Click the Create Radio Talkpath button from the Tool Bar or selectAction->Create Talkpath->Radio Talkpath from the menu bar.

Result: The Select Radio dialog box opens, listing the radio resources and votersthat appear in the system and are available for the Dispatcher. You can filterresources by agency, region, county, and PSAP.

6881011Y20-C September 2008 4-5

Adding a Voter Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-4 Adding a Voter Talkpath (Continued)

2 After choosing a Voter resource, click the OK button. The voter resource isrepresented by the following icon:

Result: The Voter Module window opens. If the voter resource is not available,the module automatically disappears.

The Radio Module window defaults to Speak status. If you want tochange the status, click on Microphone to Listen or Speaker to Hold.

If the radio resource is not available, the module automaticallydisappears, and an appropriate error notification will be displayed.

4-6 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Sending a DTMF Signal Sequence to a Radio

Sending a DTMF Signal Sequence to a Radio■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-5 Sending a DTMF Signal Sequence to a Radio

1 Right-click the mouse on an open Radio Module and choose Send DTMF fromthe popup menu.

Result: The DTMF Signal dialog box opens.

2 Enter the signals sequence and click the Send button.

Result: The sequence is sent to the Radio Gateway Unit (RGU). The RGUgenerates appropriate DTMF tones and transmits them over the air to the Radio.

6881011Y20-C September 2008 4-7

Adding a Radio-to-Radio Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Adding a Radio-to-Radio Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-6 Adding a Radio-to-Radio Talkpath

1

Click the Create Radio Patch button from the Tool Bar, or selectAction->Create Talkpath->Radio Patch from the menu bar, or right-clickthe mouse on an open Radio Module and choose Connect To Radio from thepopup menu.

Result: The Select up to 5 radios for talkpath window opens. You can filterresources by agency, region, county, and PSAP. The Search Name box saves usertime in searching a Radio resource by featuring auto complete on the resourcename prefix.

2 Choose up to five radios from the radio resource name list (Ctrl + left-click) andclick the OK button.

Result: The Radio Patch List window opens displaying the connected radios.

4-8 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Viewing Radio and Voters Connections

Procedure 4-6 Adding a Radio-to-Radio Talkpath (Continued)

3 To disconnect the radio-to-radio talkpath, double-click the mouse on either ofthe radio name in the Radio Patch List window and choose Disconnect RadioConnection/Disconnect Selected from the popup menu.

The Radio-to-Voter patch can be created by selecting Radio resource(s) and voter resource(s).These patches will be shown in the same Radio Patch List.

Viewing Radio and Voters Connections■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-7 Viewing Radio and Voters Connections

1

Click the View Radio Patch List button or select View->ScreenComponents->Radio Patch List from the menu bar.

Result: The Radio Patch List window opens. When adding a new connectionbetween two radios/voters or deleting an existing connection between tworadios/voters, the information appears in the Radio Patch List window.

6881011Y20-C September 2008 4-9

Adding a Dispatch Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-7 Viewing Radio and Voters Connections (Continued)

When adding or deleting radio/voters connections, the Radio PatchList window is automatically updated. To update all Patch Lists,select View->Refresh->Radio Patch List from the menu bar.

Adding a Dispatch Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-8 Adding a Dispatch Talkpath

1Click the Create Dispatch Talkpath button from the Tool Bar or selectAction->Create Talkpath->Dispatch Talkpath from the menu bar.

Result: The Select Dispatch dialog box opens, which lists the dispatch resourcesin the system. You can filter resources by name, agency, region, county, andPSAP.

4-10 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Adding a Dispatch Talkpath

Procedure 4-8 Adding a Dispatch Talkpath (Continued)

2 After choosing a dispatch resource, click the OK button.

Result: The Dispatch Module window opens:

If the dispatch resource is not available, the module automaticallydisappears, and appropriate error notification will be displayed tothe user.

3 Change the volume by clicking on .

4 To disconnect the dispatch talkpath, click on .

6881011Y20-C September 2008 4-11

Adding a Voter Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Adding a Voter Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-9 Voter Talkpath

1 Open Select Radio dialog using one of the following methods:

1. Click the Create Radio Talkpath button placed on Tool bar.

2. Select Action->Create Talkpath->Radio Talkpath option from the Menubar.

3. Click Right Mouse Button on Display Area and select Add Radio optionfrom the context menu.

Result: Select Radio dialog box is opened. This dialog will show all systemradio and voter resources available to user.

4-12 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Adding a Voter Talkpath

Procedure 4-9 Voter Talkpath (Continued)

2 Select radio resource (or number of resources) from Select Radio dialog’sresources list and press OK button.

Result: Voter Module window appears. The Voter Module remains in the DisplayArea of the main application window until the talkpath is deleted.

User may simplify a selection of resources by applying the followingfilters: agency, region, county, and PSAP filters. Search Name boxsaves user time in searching a resource by featuring auto completeon resource name prefix.

If the voter resource is not available, the module will automaticallydisappear, and appropriate error notification will be displayed to theuser.

3 By the default, the Voter Module will be opened on Speak status. If a user wantsto change it, he may press theMicrophone button for Listen status or the Speakerbutton for Hold status. To change volume, use Voter Module volume control

.

4 To disconnect the Voter talkpath, right-click on the Voter Module and select

Delete option from the context menu, or press button placed in a VoterModule’s higher-right corner.

Result: Voter patch appears on the Radio Patch list marked with

6881011Y20-C September 2008 4-13

Adding a External Radio System Talkpath Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-9 Voter Talkpath (Continued)

Adding a External Radio System Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-10 Add a External Radio System Talkpath

1 Open Select External Radio System resouces dialog using one of the followingmethods:

• Click the Create External Radio System Talkpath button placedon the Tool bar.

• Select Action->Create Talkpath->External Radio System Talkpathoption from the Menu bar.

4-14 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Adding a External Radio System Talkpath

Procedure 4-10 Add a External Radio System Talkpath (Continued)

2 Select External Radio System resource (or number of resources, up to 5) fromthe Select External Radio System resources dialog’s resources list and pressOK button.

Result: External Radio System Module window (windows) appears in the folderspecified for appropriated External Radio System. The External Radio Systemfolder remains in the Display Area until the last External Radio System talkpathis deleted.

User may simplify a selection of dispatch resources by applyingExternal Radio System system filter. Search Name box saves usertime in searching a External Radio System resource and allows toenter custom External Radio System resources name.

If the External Radio System resource is not available, the moduleautomatically disappears, and appropriate error notification will bedisplayed to the dispatcher.

3 By default, the External Radio System Module opens in a Speak status. If userwants to change it, he may press Microphone button for Listen status or Speakerbutton for Hold status. To change volume, use Dispatch Module volume control:

4To disconnect the External Radio System talkpath press button placed in aDispatch Module’s higher-right corner.

6881011Y20-C September 2008 4-15

Creating External Radio System Patch Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Creating External Radio System Patch■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-11 Creating External Radio System Patch

1 Open Open Create External Radio System Patch dialog box:

Click on Create External Radio System Patch button placed on Tool bar.

Result: Create External Radio System Patch dialog box appears. The dialogshows all external radio systems and resources available to the user.

2 Choose one radio from Select MOTOBRIDGE radio list (the left side of thedialog) and up to five External Radio System resources from Select ExternalRadio System resource(s) list (the right side of the dialog). Use Ctrl + leftmouse click for multiple selection. Click OK button to create the patch.

Result: Created patches appears in the Patch List window.

4-16 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Viewing Radio to External Radio System Connections

Procedure 4-11 Creating External Radio System Patch (Continued)

The user may reduce a number of the resources in the radio ResourceNames list by applying the Agency, Region, County and PSAP filters.Also, the user may reduce the number of External Radio Systemsresources in the External Radio System resources list by applyingExternal Radio System filter. External Radio System ResourcesName box saves user time in searching an External Radio Systemresource by featuring autocomplete on resource name prefix andpermits to enter custom External Radio System name for connection.

If the External Radio System resources are not available, anappropriate notification appears in Notification window.

3 To disconnect the radio-to-External Radio System talkpath, double-click anymouse button on desired pair (radio, External Radio System resources) in theExternal Radio System Patch List window and choose Disconnect option fromthe popup menu.

Viewing Radio to External Radio System Connections■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-12 Viewing Radio to External Radio System Connections

1 Radio-to-External Radio System (patches) are showed in a External RadioSystem Patch List Window.

Toopen it, use one of the following procedures:

• Click on the View External Radio System Patch List button placedon Tool bar.

6881011Y20-C September 2008 4-17

Direct Phone to Radio Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-12 Viewing Radio to External Radio System Connections (Continued)

• Select View->Screen Components->External Radio System Patch Listfrom the Menu bar.

Result: External Radio System Patch List window appears. The windowdisplays all connected radio-to-External Radio System talkpaths. Talkpath recordconsists of the icon that represents resource type, the patch owner and talkpathcreation time.

Direct Phone to Radio■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

This feature deals with the phone-to-radio connection improvement. Any authorized land/mobile SUand soft-phone can initiates a phone call to a radio network (assuming that this R-GU radio port hasbeen utilized with a MOTOBRIDGE SIP phone number). Assuming that the MOTOBRIDGE PSTNGW has an “xxxx” phone number and the radio has an “yyy” phone number.

Figure 4-4 Direct Phone to Radio

Call from PSTN PhoneThe phone-to-radio connection can be from PSTN, Internet/Intranet SIP Phone, MOTOBRIDGE SIP Phone.

4-18 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Direct Phone to Radio Connection Representation

If the phone call is activated from PSTN, the SU user has to dial is of the followingforms (depends on the PSTN GW way of work):

1. Dial “xxxxyyy”.

2. Dial “xxxx”, wait for a free connection line, dial “yyy” (overdial).

If the phone call is activated from Internet/Intranet SIP Phone, the call entering the MOTOBRIDGE system isalready authenticated and the MOTOBRIDGE has only to authorize the caller to the desired Radio network.

If the connection is made from a SIP/Soft phone located in MOROBRIDGE network, the call is alreadyauthenticated and the MOTOBRIDGE has only to authorize the caller to the desired Radio network.

Direct Phone to Radio Connection RepresentationThe DA shows the connection in "Direct Phone to Radio List"

Figure 4-5 Direct Phone to Radio Connection Representation

And Connection List of connected radio.

Figure 4-6 Direct Phone to Radio connection on Connection List

To disconnect Direct Phone to Radio talkpath, right click on selected connection in "Direct Phone to Radio List".

6881011Y20-C September 2008 4-19

Creating a Conference Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Figure 4-7 Direct Phone to Radio disconnect

Creating a Conference■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Conference Calls should be used for connecting three or more dispatchers. You canadd up to eight dispatchers to a conference call.

Procedure 4-13 Creating a Conference

1Click the Create Conference button from the Tool Bar or selectAction->Create Conference from the menu bar.

Result: The Create Conference dialog box opens.

4-20 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Creating a Conference

Procedure 4-13 Creating a Conference (Continued)

2 Enter a conference name and choose from the list of dispatchers (Ctrl + leftmouse click).

The conference name must be less than 19 characters.

3 Click the OK button.

Result: A Conference Module opens. The Conference List window displays alist of all conferences and their members. The conference initiator is highlightedin yellow.

If the Create Conference failed or a member was not added to theconference, an error entry is added to the Notification window.

4 To end the conference call, do one of the following:

• Right-click the mouse on the Conference Module and choose EndConference Call from the popup menu

• Click on the conference window

• Click the End Conference Call button from the tool bar

• Select Action->End Conference Call from the menu bar

Only the initiator of the conferences can end a conference call.The Conference List button appears on the tool bar if you are theconference initiator.

6881011Y20-C September 2008 4-21

Adding a Resource to a Conference Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Adding a Resource to a Conference■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-14 Adding and Deleting a Resource to a Conference

1 Right-click the mouse on the Conference Module and choose Add ResourceTo Conference from the popup menu.

Result: The Add to conference dialog box opens.

2 Choose the dispatcher resource to add and click the OK button.

Result: The added dispatcher resource appears in the Conference Module.

3 To delete a resource from a Conference, highlight the resource in the ConferenceModule and choose Delete Resource From Conference from the popup menu.

4-22 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Viewing Conference Connections

Viewing Conference Connections■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-15 Viewing Conference Connections

1Click the Conference List button or select View->ScreenComponents->Conference List from the menu bar.

Result: The Conference List window opens. When adding or deleting adispatcher to an existing conference, the information appears in the ConferenceList window.

Any change in your conference (if you are the initiator or a member)automatically updates in the Conference List Window. To updateall conferences in the system, select View->Refresh-> ConferenceList from the menu bar.

Changing Module Colors■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Module colors change according to module connection status mode: Selected (Speak), Unselected (Listen), andDefault (Hold). Talkpath without permission (no permission to make changes in this talkpath) is colored in gray.

6881011Y20-C September 2008 4-23

Using Phone Book Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-16 Changing Module Colors

1 Choose Edit->Color Settings.

Result: The Color Setting dialog box opens.

2 Choose the Color Cell and double-click the left button.

Result: The Color dialog box opens.

3 Choose the color.

Result: The chosen color appears in the Color Cell.


Using Phone Book■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

MOTOBRIDGE uses a Global user phone list and a Local user phone list. Both lists are compiledinto a single phone book list. The Global user list is stored and managed by the MOTOBRIDGEOMC. The local list is stored and managed by the local DA at the local PC.

The Global user list is stored at the OMC DB and maintained by the WMS tool at theOMC. Entries from that list are highlighted in red.

The Local user list is stored at the local PC DB and maintained by the dispatcher applicationuser. Entries from that list are highlighted in blue.

4-24 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Phone Book Dialog Overview

Phone Book Dialog Overview■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Phone Book dialog may be opened from any Extended IDEN Radio Modules by clicking the PhoneBook button (see "Radio Module" on page 3- 1 ) and from the soft phone client module.

Figure 4-8 Phone Book Dialog Box

Making a Call Using Phone Book■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 4-17 Making a Call Using Phone Book

1 Open the Phone Book dialog box from the appropriate DA Module.

2 Select the required entry from the entries list, click on Contact and select thedesired contact number.

6881011Y20-C September 2008 4-25

Phone Book Management Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-17 Making a Call Using Phone Book (Continued)


Result: Selected contact number populates the DA Module’s "Dial Number" line.

Phone Book ManagementPhone Book management consists of Add a New Entry, Editing an Entry, and Delete an Entryoperations. It should be noticed here, that the user can manage Private phone book entries only.Detailed operations procedures are described in the following sections.

Adding a New Entry

Procedure 4-18 Adding a New Phone Book Contact


2 Click on the New button.

Result: Opens Add contact dialog box.

4-26 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Editing an Existing Entry

Procedure 4-18 Adding a New Phone Book Contact (Continued)

3 Fill in contact details - Person Name (obligatory) and at least one contact number.

4 Click the OK button to store the new entry.

Result: If all fields are filled properly, the Add Contact dialog box disappearsand a new private phone book entry appears in Phone Book dialog entries list.Otherwise, an appropriate error message will appear and the user should fix theproblem or discard the new contact.

To discard a new contact changes and return to the Phone Bookdialog box, click the Cancel button. The Add Contact dialog boxdisappears and Phone Book entries are not changed.

Editing an Existing Entry

Procedure 4-19 Editing an Existing Phone Book Contact


2 Select the desired entry and click the Edit button.

Result:

• If you select the System phone book entry, you will be asked to copy thesystem book entry into a private book. If you agree, the Modify Contactdialog box will appear with appropriate contact information. Otherwise, youwill be returned to the Phone Book dialog box.

• If you select the Private phone book entry, the Modify Contact dialog boxwill appear with appropriate contact information.

• If you do not make a selection, No selection warning message willappear, and you will be returned to the Phone Book dialog box.

6881011Y20-C September 2008 4-27

Deleting an Entry Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-19 Editing an Existing Phone Book Contact (Continued)

3 After the Modify Contact dialog box appears, make desired changes to thecontact.

4 To save the changed contact, click the OK button.

Result: If all fields are filled properly, the Modify Contact dialog box disappearsand modified entry will appear in the Phone Book dialog box entries list.Otherwise, an appropriate error message will appear and the user should fix theproblem or discard.

To discard the changes, click the Cancel button. The Modify Contactdialog box disappears and the Phone Book entry will not be changed.

Maximum Person Name length is 15 characters. Contact Number may be consist ofdigits, #, * and must not exceed the length of 63 characters.

Deleting an Entry

Procedure 4-20 Deleting Phone Book Contact


4-28 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Local Area Mode Users Management

Procedure 4-20 Deleting Phone Book Contact (Continued)

2 Select the desired entry and click the Delete button.

Result:

• If you select a system phone book entry, System phone book entrycannot be deleted error message appears, and you will be returned tothe Phone Book dialog box.

• If you select a Private phone book entry, the entry will be deleted and youwill be returned to the Phone Book dialog box.

• If you do not make a selection, No selected record found messageappears, and you will be returned to the Phone Book dialog box.

Local Area Mode Users ManagementMOTOBRIDGE has a special working mode called Local Area mode or Transportable mode.In this mode, WSGU may operate standalone without being connected to OMC. In such cases,the user’s authentication is performed by WSGU itself.

To support Local Area users’ authentication, DA provides Local Area Mode Users Management tool.

Management tool is enabled only in Local DA for administrative user thatconnected to WSGU using IP 10.0.0.1.

Local Area Mode Users Manager Dialog Box Overview

This dialog box allows editing authenticated users list and storing it in WSGU. Thedialog box looks as shown in Figure 4-9.

6881011Y20-C September 2008 4-29

Local Area Users Management Procedures Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Figure 4-9 Local Area Mode Users Manager Dialog Box

Clicking on Save Users list to WSGU will send user’s data to WSGU butthe dialog box will not be closed.

Local Area Users Management Procedures

Local Area Users management consists of the following operations:

• Add new user record, where the record is username - password pair

• Modify user’s record (change username and password)

• Delete user’s record

• Save user’s list to WSGU

• Maximum user name length is 15 characters.

• WSGU allows to store up to eight users.

Adding a New User

Procedure 4-21 Adding New Local Area User

1 From the Action menu, click on Local Mode Authorized Users List option.

Result: Local Mode Users Manager dialog box is displayed.

4-30 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Modifying an Existing User

Procedure 4-21 Adding New Local Area User (Continued)

2 Click on the Add button.

Result: Add User dialog box appears.

3 Fill all required fields and click the OK button to save new user data.

Result:

• If all the fields are filled properly, the Add User dialog box will be closedand a new record will be added to the authorized users list in the LocalMode Users Manager dialog box.

• If the fields are not filled properly, an appropriate error message will appear.The user should fix the error and apply his/her changes once again or discardthe changes clicking the Cancel button.

To discard the changes and cancel add user procedure, click theCancel button. The Add User dialog box will be closed. No recordswill be added to the authorized users list in the Local Mode UsersManager dialog box.

4 Click the Save Users List to GU button to save the changes to GU or resumeediting. To close the Local Mode Users Manager dialog box, click the Closebutton.

Modifying an Existing User

Procedure 4-22 Modifying an Existing Local Area User



2 Select desired record from the authorized users list and clickModify button.

Result: Modify User dialog box is displayed.

6881011Y20-C September 2008 4-31

Deleting an Existing User Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-22 Modifying an Existing Local Area User (Continued)

3 Make desired changes and click OK button to save them.

Result:

• If all the fields are filled properly, the Modify User dialog box will be closedand modified record will appear in authorized users list in the Local ModeUsers Manager dialog box.

• If the fields are not filled properly, an appropriate error message will appear.The user should fix the error and apply his/her changes once again or discardthe changes clicking the Cancel button.

To discard the changes, click the Cancel button. The Modify Userdialog box will be closed. No modification will be made to theselected record.

4 Click the Save Users List to GU button to save the changes to GU or resumeediting.

5 Click the Close button to close the Local Mode Users Manager dialog box.

Deleting an Existing User

Procedure 4-23 Deleting an Existing Local Area User



2 Select desired record from the authorized users list and click Delete button.

Result: Confirm user delete message appears. If the user confirms deleteoperation, selected record will be deleted from authorized users list. Otherwise,no changes will be made to authorized users list.

3 Click Save Users List to GU button to save the changes to GU or resume editing.

4 Click Close button to close Local Mode Users Manager dialog box.

Remote DA Connection Mode■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Allows to see/change the connection type of Remote DA to the WSGU unit. Changecan be done only from Local DA.

4-32 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Remote DA Connection Mode

Figure 4-10 Remote DA Connection Mode

Remote DA User must have approval from Active Local DA User - when this option is active, everytime the remote DA tries to connect the local user must authorize this connection. If the local user doesn’tapprove this connection in 30 sec, the remote will not be able to connect. When this option is activeand Remote DA is connected, the Local DA receives the following attempt window:

The default answer is "No".

If the dispatcher checks the Remember the Answer check box, this option will be activatedautomatically on the next Remote DA connection.

Remote DA user can wait for Time Out Timer or Active Local DA User - when this option is activeand the Local DA is connected he/she must approve Remote DA connection. If the Local DA does notapprove in 30 sec or if the Local DA is not connected, the request passes to the OMC/GU. When this optionis active and Remote DA is connected, the Local DA receives the following attempt window:

The default answer is "Yes".

Always Accept Remote DA User connection - when this option is active, the connectionrequest of Remote DA is sent to OMC/GU.

6881011Y20-C September 2008 4-33

Multiple Speaker Assignment Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Multiple Speaker Assignment■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Multiple Speakers enable the dispatch center area to listen to a variety of incoming radiosand other voice resources and create voice records.

For editing/viewing the Multiple Speakers, click Action -> Multiple Speakers Assignment.

The connections available to the speakers are:

• Any of the Radio modules shown in the DA screen.

• Any of the Intercom modules shown in the DA screen.

• Any Conference module shown in the DA screen.

• Any of the phone line modules shown in the DA screen.

• Dispatch microphone:

◦ The microphone is enable.

◦ The microphone is disable.

◦ The microphone is enable by PTT.

The connection between the speaker ports and the DA is according to the connection type (Select/Unselect)or according to variable channel (talkpaths). Speaker port can be left empty.

4-34 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Short Text Messaging

Short Text Messaging■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

This feature will utilize Standard Short Message Service (SMS) technology through existing cellularinfrastructure to access MOTOBRIDGE services. Every MOTOBRIDGE network will be assigned n(redundant) cellular access points to MOTOBRIDGE. A cellular access point will consist of a cellularphone with a provisioned subscriber on a phone kit, a radio port on a configured RGU, and an SMS-GWsoftware component (RGU resident) which inter-works the SMS between subscriber and MOTOBRIDGE.

Sending Short Text MessagingProcedure 4-24 Sending Short Text Messaging 1

1Click the Send Short Text Messaging button from the Tool Bar or selectAction->Send Short Text Messaging from the menu bar.

Result: The Send Text Message dialog box appears, which lists the cellulargateway radios that appear in the system.

2 Choose cellular gateway from the list for send the message through it.

3 Fill in Send to - number of sender and text message content. Click the SendMessage button or press Enter to send the message.

6881011Y20-C September 2008 4-35

Receiving Short Text Messaging Chapter 4: Getting Started with the MOTOBRIDGE Dispatch Application

Procedure 4-25 Sending Short Text Messaging 2

1 Click the right mouse click on talkpath with cellular gateway.

Result: The Send Text Message dialog box is displayed.

2 Enter the number to send and the content in the Send Text Message dialog box.

3 Click the Send Message button or press Enter to send the message.

Receiving Short Text MessagingProcedure 4-26 Receiving Short Text Messaging

1 If a short text message is received on cellular gateway, the envelope icondisplayed on it. Click on this icon.

Result: The Read Text Message dialog box is displayed.

2 Perform the following:

• To browse message, click <<Previous or Next>> button.

• To delete current message, click Delete current message.

• To delete all, click Delete all messages.

• To answer to the sender, click Reply.

• To forward current message, click Forward.

• To send a new message, click New Message.

4-36 6881011Y20-C September 2008

Chapter

5Drawer Plan■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

This chapter provides detailed information on Drawer Plan feature.

• "Drawer Plan Description" on page 5- 1

• "Drawer Plan System Capabilities" on page 5- 2

• "Drawer Plan Navigation" on page 5- 2

• "Drawer Plan Properties Dialog Box" on page 5- 4

• "Managing Drawer Plans" on page 5- 6

Drawer Plan Description■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Drawer Plan feature provides interoperability communications capabilities for use in a timeof crises/emergency. With Drawer Plan, DA users can define groups of connections/dis-connections that will be needed for a specific critical emergency event, which can then beeasily and quickly activated at the time of the event.

Drawer plan enables to connect a resource with any other resource (according to maximum connectionlimits of the system and resource privilege). Work modes are System Mode - performed by OperationsManagement Center (OMC) and Local Mode - stored and performed by DA.

In the System Mode, the plans are stored in the OMC database. In the Local Mode,the plans are stored in the DA’s PC.

Access to the plans is restricted to authorized users. These users can perform the following:

• Define, save, and update a plan, including planned resource allocation and voice connections

• Retrieve, browse, and step through the saved drawer plans

• Activate a plan

• Copy a plan (save as a new plan with a different name)

6881011Y20-C September 2008 5-1

Drawer Plan System Capabilities Chapter 5: Drawer Plan

Drawer Plan System Capabilities■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Drawer Plan supports:

• One-to-one dispatch connection (dispatch to dispatch/dispatch to radio): Up to60 one-to-one dispatch connections are supported per WSGU.

• One-to-one radio connection: Up to 15 one-to-one radio connections per radio are supported.

• Conference: Up to eight conference members (dispatch resources) are supported for eachconference bridge. Each dispatch resource can only be a single conference bridge.

• Maximum connections/disconnections: Up to 750.

Drawer Plan Navigation■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Drawer Plan dialog box is available from the menu bar on the DA main window.

In the MOTOBRIDGE DA main window, click Drawer Plan, then click Open Drawer Plan and thenclick System Mode/Local Mode in the drop-down menu that is displayed.

Figure 5-1 Drawer Plan Menu

5-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Drawer Plan Navigation

Figure 5-2 Drawer Plan Window Initial Display

By default Drawer Plan list is filtered by DA by user region and county. If this filtering hasbeen enlarged (changed), please refresh the list by clicking on Refresh List.

The Drawer Plan dialog box provides access to the following operations:

• Create Plan: Available from the menu bar, or by using the Create New Plan button onthe left side of the window. This displays drawer plan properties fields on the right sideof the window along with buttons for saving and activating the new plan.

• Open Plan: Available by clicking a Drawer Plan in the list on the left side of the window, thenclicking the Open Plan button below the list. This displays drawer plan properties fields on theright side of the window along with buttons for saving updates and activating the plan.

• Activate Plan: Available by clicking a Drawer Plan in the list on the left side of the window,then clicking the Activate Plan button below the list. Also available on the right side of thewindow after opening an existing drawer plan or saving a new drawer plan.

• Delete Plan: Available by clicking a Drawer Plan in the list on the left side of thewindow, then clicking the Delete Plan button below the list.

• Refresh List: The Refresh List button below the Drawer Plan list ensures that thelatest changes saved to the OMC database by other users (new plans, deleted plans,and renamed plans in System Mode) are reflected in the Drawer Plan list on yourscreen according to the selected Region/County/PSAP.

6881011Y20-C September 2008 5-3

Drawer Plan Properties Dialog Box Chapter 5: Drawer Plan

Drawer Plan Properties Dialog Box■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The Drawer Plan properties dialog box displays on the right side of the window when anexisting plan is opened or a new plan is created.

Figure 5-3 Drawer Plan Properties Dialog Box

The Drawer Plan properties dialog provides the following functions:

5-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Drawer Plan Properties Dialog Box

• Resource Connections: Users can filter a list of radio and dispatch resources by Regionor County, then select resources and click one of the following buttons:

◦ Add connection(s): At least two resources must be selected before clickingthis button. This adds command(s) to the Drawer Plan Connections list to createone-to-one dispatch connections (dispatch to radio and dispatch to dispatch) andone-to-one radio connections for all of the selected resources (the connectionsare not actually made until the Activate button is clicked).

◦ Add conference: At least three dispatch resources must be selected beforeclicking this button. This adds command(s) to the Drawer Plan Connections list tocreate a conference call for all of the selected dispatch resources (the connectionsare not actually made until the Activate button is clicked).

◦ Remove all GU connections: If there are already connections in the system beforerunning a Drawer Plan that is close to the maximum connection limit, it is possiblethat not all connections in the Drawer Plan will be made. To prevent this situation,this button adds command(s) to the Drawer Plan to disconnect selected resource(s),before running the connection commands in the Drawer Plan. A disconnect commandremoves all connection types for a selected resource, including dispatch connections,radio connections, and any dispatch conference call that may be taking place.

Be careful about using disconnect commands. Thiscould disconnect important existing connections whenthe drawer plan is activated.

• Drawer Plan Name: The user can enter up to 19 characters to uniquely identifythe plan. Only alphanumeric characters, underscore, and hyphen are accepted. Thename must be unique in order for the plan to be saved. For existing drawer plans,you must click the Rename button before typing a new name.

• Drawer Plan Connections: All Drawer Plan connection will be displayedin this area. For delete any connection: select line with the connection andclick the Remove selected connection button.

• Drawer Plan Description/Comments: Short note about the Drawer Plan, up to 79characters. This displays with the general information in the right side of the DrawerPlan window when stepping through the list Drawer Plans.

The four buttons at the top of the properties window perform the following functions:

• Save to OMC: Saves a plan to the OMC database, using the name in the Drawer Plan Name field.

• Save As…: Copies an existing Drawer Plan (saves it to the OMC database as a plan witha new name entered on the Save As window in System mode/saves it to the PC as a planwith a new name entered on the Save As window in Local mode)

• Save to PC: Saves a plan to the PC, using the name in the Drawer Plan Name field.

• Activate: This button runs the commands in the Drawer Plan Connections listcreating the actual connections and conference calls.

6881011Y20-C September 2008 5-5

Managing Drawer Plans Chapter 5: Drawer Plan

Managing Drawer Plans■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

This section provides the following procedures that can be performed using the Drawer Plan dialogbox (each of these procedures assumes that you have opened the Drawer Plan dialog box usingProcedure 5-3, "Activating a Drawer Plan Scenario 2," on page 5- 8 .

• Viewing Drawer Plan General Information

• Activating a Drawer Plan

• Opening and Updating an Existing Drawer Plan

• Copying an Existing Drawer Plan

• Creating a New Drawer Plan

• Saving Current Connections to Drawer Plan

• Deleting a Drawer Plan

• Refreshing the Drawer Plan List

Viewing Drawer Plan General InformationFollow Procedure 5-1, "Viewing Drawer Plan General Information," on page 5- 6 to viewname, modifier, modification time, activator, activation time, and comments for specific DrawerPlans that have been saved to the OMC database/PC.

Procedure 5-1 Viewing Drawer Plan General Information

1 Click on a Drawer Plan listed on the left side of the Drawer Plan dialog box.

Result: The Drawer Plan name, modifier, modification time, activator, activationtime, and comments display on the right side of the window.

5-6 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Activating a Drawer Plan

Procedure 5-1 Viewing Drawer Plan General Information (Continued)

Figure 5-4 Drawer Plan General Information

2 To step through this information for multiple Drawer Plans, perform one of thefollowing:

• To step through consecutive Drawer Plans in the list, use the up and downarrow keys.

• To view non-consecutive Drawer Plans in the list, use the mouse to clickon them.

Activating a Drawer PlanFollow Procedure 5-2, "Activating a Drawer Plan Scenario 1," on page 5- 7 and Proce-dure 5-3, "Activating a Drawer Plan Scenario 2," on page 5- 8 to activate a specific DrawerPlan that has been saved to the OMC database/PC.

Procedure 5-2 Activating a Drawer Plan Scenario 1

1 Click on a Drawer Plan listed on the left side of the window.


6881011Y20-C September 2008 5-7

Activating a Drawer Plan Chapter 5: Drawer Plan

Procedure 5-2 Activating a Drawer Plan Scenario 1 (Continued)

2 Click the Activate Plan button located under the Drawer Plan list.

Result: Drawer Plan activation warning message box appears:

If clicked on the Cancel button, the Activation will not be executed.

3 If the Activation operation succeeds, the following message appears:

If the Activation operation fails, an error message is displayed.

Procedure 5-3 Activating a Drawer Plan Scenario 2

1 Click the Open Plan button located under the Drawer Plan list.

2 Click the Activate button at the top of the properties dialog box for that plan.

Result: Status is indicated at the bottom of the window, and in the Status columnof the connections list, stating whether the commands in the connection listwere completed.

5-8 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Opening and Updating an Existing Drawer Plan

Procedure 5-3 Activating a Drawer Plan Scenario 2 (Continued)

Opening and Updating an Existing Drawer PlanFollow Procedure 5-4, "Opening and Updating an Existing Drawer Plan," on page 5- 9 to open theproperties window for a specific Drawer Plan that has been saved to the OMC database. From the propertieswindow you can view and update the name, connections list, and comments for the plan.

Procedure 5-4 Opening and Updating an Existing Drawer Plan




Result: The properties window opens for the plan you selected. It displays theDrawer Plan name, connections list, and comments.

6881011Y20-C September 2008 5-9

Copying an Existing Drawer Plan Chapter 5: Drawer Plan

Procedure 5-4 Opening and Updating an Existing Drawer Plan (Continued)

3 To add connections to the Drawer Plan connections list on the properties window,select one resource in the From Resource list and at least one resource in theTo Resource list that should be connected, then click the Add connection(s) orAdd conference button:

• To select consecutive resources in the To Resource list, hold the Shift keydown and then press the up or down arrow key.

• To select non-consecutive resources in the To Resource list, hold the Ctrlkey down and then click on Additional resource(s).

Result: Command(s) appear in the connection list for connecting all the selectedresources.

4 To add commands to the list for disconnecting resources, select one or moreresources and then click the Remove all GU connections button.

Result: Command(s) display at the top of the connection list for disconnectingall the selected resources.

Be careful about using disconnect commands. This coulddisconnect important existing connections when thedrawer plan is activated.

5 To delete a command from the connections list, select the command in the listand then click the Remove selected connections button under the list.

Result: The command is deleted from the connection list.

6 Save modifications to this Drawer Plan by clicking the Save to OMC / Save toPC button at the top of the properties window.

Result: If the Save operation fails, an error message displays. If no error messagedisplays, the operation was successful. You can see that your changes were savedby clicking on the same Drawer Plan in the list on the left side of the window,then clicking the Open Plan button.

Copying an Existing Drawer PlanFollow Procedure 5-5, "Copying an Existing Drawer Plan," on page 5-10 to open the propertieswindow for a specific Drawer Plan that has been saved to the OMC database/PC, and copy theDrawer Plan to a new Drawer Plan with a new name. You may want to do this when you needa new Drawer Plan that is similar to one that already exists.

Procedure 5-5 Copying an Existing Drawer Plan



5-10 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Creating a New Drawer Plan

Procedure 5-5 Copying an Existing Drawer Plan (Continued)


Result: The properties window opens for the plan you selected. It displays theDrawer Plan name, connections list, and comments.

3 Save a copy of the displayed Drawer Plan to the OMC database by clicking theSave As button at the top of the properties window and entering a new DrawerPlan name.

The new name must be unique in order to save the new Drawer Plan.Only alphanumeric characters, underscore, and hyphen are accepted.

Result: If the Save operation is successful, the new Drawer Plan displays in thelist on the left side of the window. If the Save operation fails, an error messageis displayed.

Creating a New Drawer PlanFollow Procedure 5-6, "Creating a New Drawer Plan," on page 5-11 to create a newDrawer Plan and save it to the OMC database/PC.

Procedure 5-6 Creating a New Drawer Plan

1 On the Drawer Plan dialog box, click the Create New Plan button, or clickCreate in the menu bar then click Create Drawer Plan.

Result: The properties dialog opens with blank fields for the Drawer Plan name,connections list, and comments.

6881011Y20-C September 2008 5-11

Creating a New Drawer Plan Chapter 5: Drawer Plan

Procedure 5-6 Creating a New Drawer Plan (Continued)

2 To add connections to the Drawer Plan connections list on the properties window,select one resource in the From Resource list and at least one resource in theTo Resource list that should be connected, then click the Add connection(s) orAdd conference button:

• To select consecutive resources in the To Resource list, hold the Shift keydown and then press the up or down arrow key.

• To select non-consecutive resources in the To Resource list, hold the Ctrlkey down and then click on additional resource(s).

Result: Command(s) display in the connection list for connecting all the selectedresources.

3 To add commands to the list for disconnecting resources, select one or moreresources and then click the Remove all Resource connections button.

Result: Command(s) appear in the connection list for disconnecting all theselected resources.

Be careful about using disconnect commands. This coulddisconnect important existing connections when thedrawer plan is activated.

4 To delete a command from the connections list, select the command in the listand then click the Remove selected connections button under the list.

Result: The command is deleted from the connection list.

5-12 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Saving Current Connections to Drawer Plan

Procedure 5-6 Creating a New Drawer Plan (Continued)

5 Type a Drawer Plan Name.

The name must be unique in order to save the Drawer Plan. Onlyalphanumeric characters, underscore, and hyphen are accepted.

6 Save the new Drawer Plan by clicking the Save to OMC / Save to PC buttonat the top of the properties window.

Result: If the Save operation fails, an error message appears. If no error messageappears, the operation was successful and the new Drawer Plan appears in the liston the left side of the window.

Saving Current Connections to Drawer PlanFollow Procedure 5-7, "Saving Current Connections to Drawer Plan," on page 5-13 to save the laststate of the existing DA connections: radio-to-dispatch, dispatch-to-dispatch talkpaths, conference(where the current WSGU is a bridge) and radio patches of current user.

Procedure 5-7 Saving Current Connections to Drawer Plan

1 From the Drawer Plan menu, click on Actions->Save Current Connectionsto Drawer Plan.

Result: Save current connection message box appears.

If clicked Yes - all radio patches of current user will be inserted (notincludes unidirectional patches).

2 Save the new Drawer Plan by clicking the Save to OMC / Save to PC buttonat the top of the properties window.

6881011Y20-C September 2008 5-13

Deleting a Drawer Plan Chapter 5: Drawer Plan

Deleting a Drawer PlanFollow Procedure 5-8, "Deleting a Drawer Plan," on page 5-14 to delete a specific DrawerPlan that has been saved to the OMC database/PC.

Procedure 5-8 Deleting a Drawer Plan

1 Click a Drawer Plan listed on the left side of the Drawer Plan dialog box.

Result: The Drawer Plan name, modifier, modification time, activator, activationtime, and comments error on the right side of the window.

2 Click the Delete Plan button located under the Drawer Plan list.

Result: The confirmation dialog box appears:

3 Click OK.

Result: If the Delete operation succeeds, the following message is displayed. Ifthe Delete operation fails, an error message appears.

Refreshing the Drawer Plan ListClick the Refresh List button located under the Drawer Plan list on the Drawer Plandialog box, to refresh the list of Drawer Plans and to include the latest changes saved tothe OMC database (in system mode) by other users.

5-14 6881011Y20-C September 2008

Chapter

6Soft Phone Calls (Optional)■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

The MOTOBRIDGE DA supports up to 4 Soft Phone Clients. The WSGU has dedicated phonenumber that can be reached from the IP or from any PSTN phone. Using the soft phone clientenable the dispatcher to have 4 simultaneously calls with 4 PSTN users.

The connection to the PSTN network is done using any PSTN IP gateway. Supported gateways areCisco FXO cards and Audio Codes MP114 which supports up to 4 analog PSTN lines.

The WSGU can route voice from a phone line user to the radio network, and backward.This feature is called PSTN-to-Radio patch.

6881011Y20-C September 2008 6-1

Soft Phone Module Chapter 6: Soft Phone Calls (Optional)

Soft Phone Module■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Figure 6-1 Soft Phone Module Components

Table 6-1 Soft Phone Module Components

Item Description1 Line number

2 Microphone On/Off

3 Call display includes previous (not active) calls

4 Start/Answer call

5 Stop/Reject call

6 Numbers and digits

7 Close soft phone module and end call button

8 Speaker On/Off and speaker volume, volume could be changed by pressingon it

9 LEDs:

• Two LEDs are colored in gray if phone call is not active

• Left LED is colored in red if phone call is connected to radio and theradio is transmitted

• Right LED is colored in blue if phone call is performed

• Right LED is colored in green if phone call is active

10 Connect to radio button - manual creation of PSTN-to-Radio patch (available,if this line is active and not already connected to a resource).

6-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Adding Soft Phone Lines

Table 6-1 Soft Phone Module Components (Continued)

Item Description11 Volume

Figure 6-2 Additional Soft Phone Module Components (PSTN-to-Radio)

Table 6-2 Additional Soft Phone Module Components (Active Phone Line )

Item Description12 Current audio detection mode. This mode defines when audio coming from

phone line is recognized as voice, and causes radio transmitting (available ifthis line is patched to radio). On pressing on this mode user could change theaudio detection mode.

13 Disconnect button (available if this line is patched to radio).

14 Change audio detection mode button (available if this line is patched to radio).

Adding Soft Phone Lines■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

To Add a Soft Phone Line, scenario 1, click the Add Soft Phone button fromthe Tool Bar. The Line 1 - 4 is displayed.

6881011Y20-C September 2008 6-3

Receiving Incoming Soft Phone Calls Chapter 6: Soft Phone Calls (Optional)

To Add a Soft Phone Line, scenario 2, right-click the mouse in the Display Area and chooseAdd Soft Phone from the drop-down menu. The Line 1 - 4 is displayed.

Receiving Incoming Soft Phone Calls■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 6-1 Receiving an Incoming Soft Phone Call

1 A ringing tone sounds and the display is: Receiving Call From: phone number

2Click the button or the button or press Enter to answer

the call. Or click the button or the button or press Escto deny the call.

3Click the button or the button or press Esc to end the call.

6-4 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Making Outgoing Soft Phone Calls

Making Outgoing Soft Phone Calls■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 6-2 Making an Outgoing Soft Phone Call

1Enter the number and click the button, or the button, orpress Enter.

Result: Phone displays Connected to: phone number.


Making Outgoing Soft Phone Calls Using Phone Book■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Procedure 6-3 Making an Outgoing Soft Phone Call Using Phone Book

1Click the button.

Result: The Phone Book button appears.

6881011Y20-C September 2008 6-5

Creating a PSTN-to-Radio Patch Chapter 6: Soft Phone Calls (Optional)

Procedure 6-3 Making an Outgoing Soft Phone Call Using Phone Book (Continued)

2Click the button to use phone book contact. See "Using PhoneBook" on page 4-24.

3Click the button, or the button, or press Enter to startthe call.


Creating a PSTN-to-Radio Patch■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

A radio connected to the dispatcher can be patched to an existing active PSTN call. FollowProcedure 6-4 to create a PSTN-to-Radio patch.

6-6 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Creating a PSTN-to-Radio Patch

Procedure 6-4 Creating a PSTN-to-Radio Patch

1On the Soft Phone Module, click the button.

Result: The Connect PSTN-to-Radio dialog box opens with the connected radio.

2 Select the appropriate radio from the list and double-click on it.

Result: The PSTN-to-Radio patch is established. The PSTN number is listed inthe Radio module in the connection list.

The Radio number is listed in the PSTN module, as shown:

The patch can be terminated in the following ways:

• If the PSTN call terminates

• If the Radio Talkpath terminates

• If the Dispatcher clicks the button in the PSTN Module

6881011Y20-C September 2008 6-7

Setting Up an Automatic PSTN-to-Radio Patch Chapter 6: Soft Phone Calls (Optional)

Setting Up an Automatic PSTN-to-Radio Patch■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

A radio connected to the dispatcher can be set up to be patched to the next incoming/outgoing PSTN callautomatically. Follow Procedure 6-5 to set up Auto Answer Mode for a PSTN-to-Radio patch.

In Auto Answer Mode, a new phone call can be created only if there are no phone calls active yet.If there are no phone calls existing, the next incoming phone call will be automatically acceptedby the active radio talkpath that you selected when setting up Auto Answer Mode. If the radiotalkpath that you selected is disconnected, Auto Answer Mode is automatically cancelled.

Procedure 6-5 Setting Up an Automatic PSTN-to-Radio Patch

1 Determine if there is an existing active radio talkpath that you want to patchto the next PSTN call.

Available radios are viewable in the Display Area of the DA mainwindow.

2 In the Resource Tool Bar, click Change Auto Answer button.

Result: The Change Auto Answer Mode dialog box opens.

3 Select the radio that should be connected automatically to the next incomingPSTN call. Then click the Apply button.

Result: The name of the radio that will automatically answer the next phone callis displayed in the resource tool bar:

Follow Procedure 6-6 to cancel an Automatic PSTN-to-Radio Patch.

Procedure 6-6 Canceling an Automatic PSTN-to-Radio Patch

1 In the Resource Tool Bar, click the Change Auto Answer button.

6-8 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Setting Up Audio Detection Mode for PSTN-to-Radio Patch

Procedure 6-6 Canceling an Automatic PSTN-to-Radio Patch (Continued)

Result: The Change Auto Answer Mode dialog box opens:

2 Select the Canceled Auto Answer option from the drop-down menu and click theApply button or click the Cancel Auto Answer button.

Result: No radio name is displayed in the Resource tool bar:

Setting Up Audio Detection Mode for PSTN-to-Radio Patch■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

Audio detection mode defines when audio from the phone line in a PSTN-to-Radio patch should betransmitted to the radio network. You can select from the following types of audio detection:

• Energy Threshold: Default value, recommended by Motorola. In this mode, any audio that islouder than the specified value will be transmitted to the radio network. Value limit is 0 - 15000.

• VAD Threshold: Only audio that is definitely recognized as speech and is louder than thespecified value will be transmitted to the audio network. Value limit is 15 - 60.

• DTMF: not supported.

After the audio detection mode is changed, new patches will be created using that mode.

Follow Procedure 6-7 to set up Audio Detection Mode for a PSTN-to-Radio patch.

6881011Y20-C September 2008 6-9

Setting Up Audio Detection Mode for PSTN-to-Radio Patch Chapter 6: Soft Phone Calls (Optional)

Procedure 6-7 Setting Up Audio Detection Mode for PSTN-to-Radio Patch

1 On the phone module connected to radio, click on right corner audio setting.

Result: New audio detection mode is set.

2To change the detection value, click on buttons or graphic value

presentation .

6-10 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Sending DTMF Signal to PSTN

Sending DTMF Signal to PSTN■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

During a PSTN call, the appropriate DTMF tone can be sent to the PSTN by typing anydigits, or the symbols * or #, in the soft phone.

Updating Dispatch Application■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

TheMOTOBRIDGEDA can be remotely upgraded by the system administrator using theMOTOBRIDGEACP.

The following window message box will appear to the DA user when the ACP ad-ministrator will update the DA remotely:

Figure 6-3 Update Dispatch Application

Version upgrade is done automatically and cannot be canceled at the end of the process the currentapplication will be close. The DA user needs to reopen the updated application manually.

Update DA feature is available only for Local DA that is connected to WSGU through 10.0.0.1.

The remote update procedure is available from release 4.4 and above. Releases 4.3and below can be manually remote upgraded using local scripts at the DAPC and remote terminal services.

6881011Y20-C September 2008 6-11

Trouble shooting Chapter 6: Soft Phone Calls (Optional)

Trouble shooting■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

MOTOBRIDGE R-DA and (KERNEL32.DLL): 0x000006D9 exception and:

If the "Windows Firewall/Internet Connection Sharing (ICS)" service (Firewall) is switched off theRemote Dispatch Application can stop work with exception. This is the case for trusted zone networkslike Motorola’s private network. Windows XP images which are set up on our computers contain theswitched off firewall service. For the computer with switched on firewall (default XP installation) the popupwill open only once, when R-DA will first time starts. Then user should choose Unblock:

Figure 6-4 Windows Firewall Security Alert

User should perform similar actions in case of any third party firewall installed in the computer. Therefore theexception will not happen and the remote DA application will successfully connect through the firewall.

In case when firewall service is not running we have two choices:

1. Ignore the exception, it is preferable in most of the cases.

2. Search for the MS update which contains the broken dll. The problem here is that thedll contains many more fixes than the one which caused the exception.

In order to prevent any problems related to the issue in the future MOTOBRIDGE-R-DA, DAdevelopment team recommends to remote DA users running firewall on the computer.

6-12 6881011Y20-C September 2008

Appendix

ATalkpath Capacity Constraints

Decrease in Talkpath Capacity of GU by Type of Talkpath■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

The following table shows the influence of every type of talkpath on the capacity of a GU. The tableapplies to WorkStation Gateway Units (WSGUs) and Radio Gateway Units (RGUs). See:

• "WSGU Talkpath Limitations" on page A- 2

• "RGU Talkpath Limitations" on page A- 3

Table A-1 Decrease in Talkpath Capacity of GU by Type of Talkpath

TalkpathUser: Dispatcher Radio

Phone /ExternalRadioSystem

RegularConferenceBridge

Low Bit RateConferenceBridge Remote DA

Dispatcher -1 -1 -1 -1

ForDispatcher: -3for G.729 and-1 for G.711For Bridge: -1 -1

Radio -1 -1

For WSGUthat providesthis kind oftalkpath: -1 Not relevant Not relevant Not relevant

Phone -1

For WSGUthat providesthis kind oftalkpath: -1 Not relevant -1 -1 Not relevant

RegularConferenceBridge -1 Not relevant -1 Not relevant Not relevant Not relevant

Low Bit RateConferenceBridge

ForDispatcher: -3for G.729 and-1 for G.711For Bridge: -1 Not relevant -1 Not relevant Not relevant Not relevant

6881011Y20-C September 2008 A-1

WSGU Talkpath Limitations Appendix A: Talkpath Capacity Constraints

Table A-1 Decrease in Talkpath Capacity of GU by Type of Talkpath (Continued)

TalkpathUser: Dispatcher Radio

Phone /ExternalRadioSystem

RegularConferenceBridge

Low Bit RateConferenceBridge Remote DA

Remote DA -1 Not relevant Not relevant Not relevant Not relevant Not relevant

WSGU Talkpath LimitationsOne WSGU can have no more than 24 talkpaths.

It is possible to create up to 24 G.711 talkpaths, or 24 G.729 talkpaths or any combination of G.711and G.729 talkpaths. Every talkpath decreases the capacity of the Gateway Unit (GU).

WSGU Talkpath Limitations - Examples

The following are examples of WSGU talkpath limitations. See Table A-1 for the influenceof every type of talkpath on the capacity of a GU.

Example 1: For a WSGU that owns three G.729 talkpaths to radios, two G.711 talkpaths to dispatchersand one connection to Low Bit Rate Conference Bridge, the calculation of remained capacity is:

• Remaining G.711 talkpath capacity: 24(maximum) - 3(to Radios) - 2(toDispatchers) -1(to LBR Bridge) = 18

• Remaining G.729 talkpath capacity: 24(maximum) - 3(to Radios) - 2(toDispatchers) -3(to LBR Bridge) = 16

Example 2: For a WSGU that owns seven G.729 talkpaths to radios, fiveG.729 talkpaths to dispatchers, one phone call and one radio-to-phone talkpath,the calculation of remaining capacity is:

• Remaining G.711 talkpath capacity: 24(maximum) - 7(to Radios) - 5(toDispatchers) -1(to Phone) -1(Radio-to-Phone Talkpath) = 10

• Remaining G.729 talkpath capacity: 24(maximum) -7(to Radios) - 5(toDispatchers) -1(to Phone) -1(Radio-to-Phone Talkpath) = 10

Example 3: For a WSGU that owns seven G.729 talkpaths to radios, five G.729 talkpathsto dispatchers, one phone call and one radio-to-phone talkpath, the calculation ofremaining capacity is:

• Remaining G.711 talkpath capacity: 24(maximum) - 7(to Radios) - 5(toDispatchers) -1(to Phone) -1(Radio-to-Phone Talkpath) = 10

• Remaining G.729 talkpath capacity: 24(maximum) -7(to Radios) - 5(toDispatchers) -1(to Phone) -1(Radio-to-Phone Talkpath) = 10

Example 4: For a WSGU that owns LBR Conference bridge with six participants and twotalkpaths to radios, the calculation of remaining capacity is:

A-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide RGU Talkpath Limitations

• Remaining G.711 talkpath capacity: 24(maximum) - 6(Conference Par-ticipants) - 2(to Radios) = 16

• Remaining G.729 talkpath capacity: 24(maximum) - 6(Conference Par-ticipants) - 2(to Radios) = 16

RGU Talkpath LimitationsMAXIMUM:

• One RGU can have no more then 60 talkpaths

• One RGU can have no more then 15 talkpaths per one radio

• One RGU can have no more then 1 Phone/External Radio System per one radio.

Every talkpath (from any type resource) decreases the capacity of the RGU by 1.

6881011Y20-C September 2008 A-3


A-4 6881011Y20-C September 2008

Appendix

BContacting Motorola

Motorola has made every effort to ensure that the MOTOBRIDGE system is of excellent quality.However, if any problem with the product is experienced, please start by referringto this User Guide for assistance.

If the problem cannot be resolved, please call System Support (800-221-7144).Please have the following information ready when you call:

• Nature and description of the problem.

• When the problem occurred and what specific actions led to it.

• Type of PC, manufacturer, version and type of operating system,memory size, and disk space.

6881011Y20-C September 2008 B-1


B-2 6881011Y20-C September 2008

Glossary

Glossary■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

GlossaryACP Client PC — The ACP Client PC runs the Administrator Control Panel softwareapplication. The ACP Client PC runs on the Microsoft Windows XP operating system.

Administrator Control Panel (ACP) — The ACP is software that allowsan administrator, located anywhere in the system, to perform managementactivities for the MOTOBRIDGE system.

Association of Public-Safety Communications Officials (APCO) — APCOis the world’s oldest and largest not-for-profit professional organization dedicatedto the enhancement of public safety communications and exists to serve the peoplewho manage, operate, maintain, and supply the communications systems used tosafeguard the lives and property of citizens everywhere.

Automatic Gain Control (AGC) — Amplifies a voice signal.

Bridge — Conference initiator.

Bridging System Interface (BSI) — It is the mechanism responsiblefor connectivity between MOTOBRIDGE resources and external radioresources defined in certain Bridging System.

CPU — See Central Processing Unit.

Central Processing Unit (CPU) — The heart of a computer system, wherearithmetic and logical operations are performed.

Compact WSGU — The Compact WSGU product is the MOTOBRIDGE systemcompact sized, portable gateway unit for the dispatcher between the user andthe network. It is dedicated to small managerial offices, enabling an individualoperator (manager) to access the MOTOBRIDGE system.

Conference — A call established between three or more resources.

DA — See Dispatch Application.

DSP — Digital Signal Processing.

DTMF — Dual-Tone Multi-Frequency.

Digital Private Line (DPL) — A Motorola acronym for the mechanism that is known in theindustry as Digital-Coded Squelch (DCS). DPL is a way to create user groups in an analogconventional two-way radio channel using Digital message within the audio band. Eachgroup is assigned to one DPL code (unique from the DPL code of other groups). When aradio from group “a” is transmitting, it superimposes a continuous stream of Frequency-ShiftKeying (FSK) digital data, at about 131 baud, on the transmitted signal. All the radioswithin the same channel receive the signals with the DPL code in it. The radios, which areassigned to this DPL code, will change their state to un-squelched and the user will be able tohear the audio message. All other radios within the same channel stay squelched. The codemessage is 23 bits (9 bits data) FSK coded, continually transmitted at a 134.3 Hz.

6881011Y20-C September 2008 GL-1

Glossary

Dispatch Application (DA) — The MOTOBRIDGE system Dispatch Application (DA)is a Windows-based Graphical User Interface (GUI) application that displays WorkStationGateway Unit (WSGU) connections and enables dispatchers to create requests for newconnections based on user selections. The DA operates on the Dispatch Console PCand is intended for dispatchers in police, fire, and other organizations.

Dispatch Console PC — The Dispatch Console PC enables a dispatcher toactivate the WSGU, which allows control over a large number of connected remoteradios, intercom connections, audio conferences, and phone calls. The DispatchConsole PC runs on the Microsoft XP operating system.

Dispatch position — The WSGU and the Dispatch Console PC work-ing together for a dispatcher.

Dispatcher — Dispatchers receive public calls and issue a rescue request to theappropriate local/county public safety dispatchers (police, fire, or health) and mayhandle radio patching between the rescue teams when required.

FXO — Foreign EXchange Office.

G.711 Encoding Type — An ITU standard for audio companding. Represents 8 bitcompressed pulse code modulation (PCM) samples for signals of voice frequencies, sampledat a rate of 8000 samples / second. Creates a 64 Kbit/second bitstream.

G.729 Encoding Type — An audio data compression algorithm that compresses voiceaudio in chunks of 10 milliseconds (or multiples thereof). Mostly used in Voice overIP (VoIP) applications due to its low bandwidth requirement. Standard G.729 operatesat 8 Kbits / second. The annex B of G.729 is a silence compression scheme supportingVoice Activity Detect (VAD) and Comfort Noise Generator (CNG).

GU — See Gateway Unit.

GUI — See graphical user interface.

Gateway Unit (GU) — In the MOTOBRIDGE system, gateway units are based on onehardware platform which can be configured to serve as either a Radio Gateway Unit(RGU) or a WSGU. The RGU connects radio equipment to the system. The WSGUinterfaces with the Dispatch Console PC to provide the MOTOBRIDGE dispatchposition used by the public safety interoperability dispatcher.

Graphical User Interface (GUI) — A GUI is a user interface in which information isdisplayed graphically on the screen. A combination of icons, scroll bars, windows, helpsystems, menus, and other services may also be employed to make a program easier to use.

Group — A list of resources.

Integrated Digital Enhanced Network (iDEN — It is a mobile telecommunicationstechnology, developed by Motorola, which provides its users the benefits of atrunked radio and a cellular phone. iDEN places more users in a given spectralspace, compared to analog cellular and two-way radio systems, by using speechcompression and time division multiple access(TDMA).

Interoperability — Interoperability is defined by the Association of Public-SafetyCommunications Officials (APCO) as the ability of different government agencies orfirst responders (such as law enforcement, EMS, fire fighters) to communicate within andacross departmental and jurisdictional boundaries. Interoperability has been identified byfirst responders as a key factor in the success of any coordinated response.

LAN — See Local Area Network.

LED — See Light Emitting Diode.

GL-2 6881011Y20-C September 2008

Glossary

Light Emitting Diode (LED) — An LED is a semiconductor diode that emits light whenvoltage is applied. LEDs can emit red, green, yellow, blue, and other colors. LEDs are used aspower indicators, information displays, and as the light source in some fiber optic systems.The Dispatch Application phone module has a software-based “LED” to indicate connection.

Local Area Network (LAN) — A LAN is a high speed data communication system forlinking computer terminals, programs, storage, and graphic devices at multiple workstationsdistributed over a relatively small geographic area such as a building or campus.

Logical Radio — For certain types of Radio resources it is possible to define up to 16logical indexes per radio. These types are: 4 Wire E&M, SPECTRA, MCS2000, CDM,SP1:XTL+Ctrl Head Ver05, SP2 with CONVENTIONAL RF Mode (not TRUNKED).

Private Line (PL) — The Motorola acronym for the mechanism that is known in theindustry as Continuous Tone-Coded Squelch System (CTCSS). PL is a way to createuser groups in an analog conventional two-way radio channel using low-pitch audiotones. Each group is assigned to one PL tone (unique from the PL tone of other groups).When a radio from group “a” is transmitting, it continuously superimposes any one ofabout 50 low-pitch audio tones on the transmitted signal, ranging from 62.5 Hz to 254.1Hz. All the radios within the same channel receive the signals with the PL tone in it.The radios, which are assigned to this PL tone, will change their state to un-squelchedand a user will be able to hear the audio message. All other radios within the samechannel stay squelched. The tones are between 60 Hz and 300 Hz.

OMC — See Operations Management Center.

OS — See Operating System.

Offline — User does not have a LAN connection.

OMC Server — The OMC Server is the main management server in the system-a centralrepository where all system users (administrators, dispatchers, radios) are registered, andwhere system-wide information (active patches and conferences, security parameters, andso on.) is stored. The server runs on the Red Hat Linux operating system. A user levelinterface to the OMC is provided by the Administrator Control Panel (ACP) Client PC and amaintenance interface to the OMC is provided by the Web Management System (WMS).

Operating System (OS) — The OS is the underlying computer software that controlsthe execution of application programs and enables the computer to communicatewith the operator. The operating system performs essential housekeeping taskssuch as input/output (I/O) control and memory allocation.

Operations Management Center (OMC) — The OMC is a location that houses theOMC Server, which contains the system database; the SIP Proxy Server, which managesthe IP connections between various audio resources; and often the Administrator ControlPanel (ACP) Client PC, which enables an administrator to manage the system.

PSAP — See Public Safety Answering Point.

PSTN — See Public Switched Telephone Network.

PTT — Push To Talk.

Packet Loss — Packet loss is a condition in which data packets appear to be transmittedcorrectly to one end of a connection but never arrive at the destination due to an erroralong the path or Internet congestion, resulting in audio impairment.

Public Safety Answering Point (PSAP) — A PSAP is a location where 911emergency telephone calls are received and then routed to the proper emergencyservices. These sites are typically radio dispatch sites as well. This site may house


Glossary

a WSGU and a Dispatch Console PC, which allow a dispatcher to interact with thesystem by adding talkpaths and conferences. The site may also house a Radio Gatewayunit (RGU) and the radios that interface with the radio equipment.

Public Switched Telephone Network (PSTN) — The worldwide voicetelephone network that handles both analog and digital voice communications.See also: Plain Old Telephone Service.

RF — See radio frequency.

RGU — See Radio Gateway Unit.

Radio Frequency (RF) — RF is electromagnetic energy wavelengths above the audiorange and below visible light, typically between 30 kHz and 300 GHz.

Radio Gateway Unit (RGU) — The RGU connects radio equipmentto the MOTOBRIDGE system.

Remote DA — Remote DA supports most of the DA functionality. In addition tostandard Dispatch Application (DA) properties, Remote DA Application supportsaudio processing using standard PC Sound card.

Repeater — An electronic device that receives a signal and retransmits it at ahigher level and/or higher power, or onto the other side of an obstruction, so thatthe signal can cover longer distances without degradation.

SIP — See Session Initiation Protocol.

Session Initiation Protocol (SIP) — SIP is a standard signaling protocol forestablishing real-time, interactive communication sessions over IP networks. SIPis a text-based protocol similar to HTTP, enabling devices, and servers from manymanufacturers to exchange information seamlessly.

Session Initiation Protocol (SIP) Proxy Server — In the MOTOBRIDGE system,the SIP Proxy Server routes call requests between resources in the system based on theirregistration data. The server runs on the Red Hat Linux operating system.

Short Text Messaging — This feature will utilize Standard SMS technology throughexisting cellular infrastructure to access MOTOBRIDGE services.

TRC — See Tone Remote Control.

Talkpath — A talkpath is a call across the MOTOBRIDGE system, es-tablished by the SIP Proxy Server.

Tone Remote Control (TRC) — TRC is a Motorola control se-quence used to key transmitters.

TTL — Time to live, is a limit on the period of time or number of iterations ortransmissions in computer and computer network technology that a unit of data(e.g. a packet) can experience before it should be discarded.

VAD — See Voice Activity Detector.

VoIP — See Voice Over Internet Protocol.

VPN — Virtual Private Network.

Voice Activity Detector (VAD) — An algorithm used in speech processing where inthe presence or absence of human speech is detected from the audio samples. VAD insertsartificial noise during silent periods of speech, thus saving bandwidth.


Glossary

Voice Over Internet Protocol (VoIP) — VoIP is a two-way transmission ofaudio over an intranet that is called "Internet telephony" when transmitted over theInternet. Both parties involved in an Internet/Intranet telephone conversation musthave software that uses the same communications protocol. Users are identified bythe IP (Internet protocol) address rather than a telephone number.

Voter (or Diversity combining) — It is the technique applied to combine the multiplereceived signals of a diversity reception device into a single improved signal.

WAN — See Wide Area Network.

WSGU — See WorkStation Gateway Unit.

Wide Area Network (WAN) — A WAN is a public or private data communicationsystem for linking computers distributed over a large geographic area.

WorkStation Gateway Unit (WSGU) — The WSGU provides the dispatcherwith remote radio connections, intercom connections, telephony connections,conferencing, and radio-patching setup capabilities.


Glossary



Index

Index■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

■

■

■

■

A■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Action Menu . . . . . . . . . . . . . . . . . . 2-18active SIP server . . . . . . . . . . . . . . . . 2-19Adding a Dispatch Talkpath . . . . . . . . . . . 4-10Adding a Radio Talkpath . . . . . . . . . . . . 4- 4Adding a Radio-to-Radio Talkpath. . . . . . . . 4- 8Adding a Resource to a Conference . . . . . . . 4-22Adding Soft Phone Lines . . . . . . . . . . . . 6- 3Administrator Control Panel (ACP) Client PC . . 1- 2

agency. . . . . . . . . . . . . . . . . . . . . 2- 4audio detection modePSTN-to-Radio Patch . . . . . . . . . . . . 6- 9

Audio Settings . . . . . . . . . . . . . . . . . 2- 8conference module . . . . . . . . . . . . . . 3-15

Auto AnswerPSTN-to-Radio Patch . . . . . . . . . . . . 6- 8

B■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

bridge (conference initiator) . . . . . . . . . . . 3-16

C■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Conference talkpath (contd.)Changing Module Colors . . . . . . . . . . . . 4-23Color Settings . . . . . . . . . . . . . . . . . 4-23Compact WSGUAudio Settings dialog box . . . . . . . . . . 2- 8right and left GU speaker settings . . . . . . . 2-12View Menu options . . . . . . . . . . . . . 2-16

Conference Creation . . . . . . . . . . . . . . 2-19Conference Disconnection . . . . . . . . . . . 2-19Conference Initiator . . . . . . . . . . . . . . 3-16Conference List . . . . . . . . . . . . . . . . 2- 6Conference Module. . . . . . . . . . . . . . . 3-14Conference Module Popup Menu . . . . . . . . 3-16Conference talkpath

Conference talkpath (contd.)conference module . . . . . . . . . . . . . . 3-14creating or adding a resource . . . . . . . . . 3-16creating or adding a user . . . . . . . . . . . 4-22disconnecting . . . . . . . . . . . . . . . . 3-16

Connection Details . . . . . . . . . . . . . . . 2-17Connection Listdispatch module . . . . . . . . . . . . . . . 3-14

county . . . . . . . . . . . . . . . . . . . . . 2- 4CPU Usage . . . . . . . . . . . . . . . . . . 2-16Create Talkpath . . . . . . . . . . . . . . . . 2-19Creating a Conference . . . . . . . . . . . . . 2-19Creating a PSTN-to-Radio Patch . . . . . . . . 6- 6customer support . . . . . . . . . . . . . . . . B- 1

D■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Deleting a Resource from a Conference . . . . . 4-22conference module . . . . . . . . . . . . . . 3-16

Disconnect Radio Connection . . . . . . . . . . 4- 9Dispatch Application Functions . . . . . . . . . 1- 6Dispatch Application Modules . . . . . . . . . 3- 1conference module . . . . . . . . . . . . . . 3-14dispatch module . . . . . . . . . . . . . . . 3-12radio module . . . . . . . . . . . . . . . . 3- 1soft phone module . . . . . . . . . . . . . . 6- 2

Dispatch Console PC . . . . . . . . . . . . . . 1- 2Dispatch Module . . . . . . . . . . . . . . . . 3-12Dispatch Module Popup Menu . . . . . . . . . 3-13Dispatch Selection . . . . . . . . . . . . . . . 2- 4Dispatch talkpathcreating . . . . . . . . . . . . . . . . . . . 2-19creating or adding a user . . . . . . . . . . . 4-10

Dispatch-to-Radio talkpath . . . . . . . . . . . 1- 4Display Area . . . . . . . . . . . . . . . . . . 2-10

6881011Y20-C September 2008 IX-1

Index

DSP usage . . . . . . . . . . . . . . . . . . . 2- 2DTMF signalsending to PSTN . . . . . . . . . . . . . . . 6-11

DTMF signal (contd.)sending to radio network . . . . . . . . . . . 3- 6

E■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Edit Menu . . . . . . . . . . . . . . . . . . . 2-14emergency mode . . . . . . . . . . . . . . . . 3- 6

Emergency Notification . . . . . . . . . . . . . 2-20Ending a Conference Call . . . . . . . . . . . . 3-16

F■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

File Menu . . . . . . . . . . . . . . . . . . . 2-14

G■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Getting Started . . . . . . . . . . . . . . . . . 4- 1 Group List . . . . . . . . . . . . . . . . . . . 2-17

H■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Hold statusconference member . . . . . . . . . . . . . 3-15

I■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

interoperability . . . . . . . . . . . . . . . . . 1- 1 IP address . . . . . . . . . . . . . . . . . . . 2-26

L■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

LEDdispatch module . . . . . . . . . . . . . . . 3-12radio module . . . . . . . . . . . . . . . . 3- 3Voter module . . . . . . . . . . . . . . . . 3-11

logical radio . . . . . . . . . . . . . . . . . . 3- 2Loss Packets Threshold . . . . . . . . . . . . . 2-14

M■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Main Window Descriptions . . . . . . . . . . . 2- 1conference list window . . . . . . . . . . . . 2- 2display area . . . . . . . . . . . . . . . . . 2- 2menu bar . . . . . . . . . . . . . . . . . . 2- 2patch list window . . . . . . . . . . . . . . 2- 2resource tool bar . . . . . . . . . . . . . . . 2- 2status bar . . . . . . . . . . . . . . . . . . 2- 2talkpath network statistics window . . . . . . 2- 3tool bar . . . . . . . . . . . . . . . . . . . 2- 2

Making Outgoing Soft Phone Calls . . . . . . . 6- 5MCS2000 radiosextended Radio Module . . . . . . . . . . . 3- 4

Menu Bar . . . . . . . . . . . . . . . . . . . 2-13

Menu Bar (contd.)action menu . . . . . . . . . . . . . . . . . 2-18edit menu . . . . . . . . . . . . . . . . . . 2-14file menu . . . . . . . . . . . . . . . . . . 2-14view menu. . . . . . . . . . . . . . . . . . 2-15

MOTOBRIDGE Dispatch Applicationabout . . . . . . . . . . . . . . . . . . . . 1- 1available functions . . . . . . . . . . . . . . 1- 6IP interoperable solution . . . . . . . . . . . 1- 1what is it . . . . . . . . . . . . . . . . . . 1- 5

MOTOBRIDGE System Components . . . . . . 1- 1MOTOBRIDGE System Talkpaths . . . . . . . 1- 3MOTOBRIDGE System Users . . . . . . . . . 1- 3

IX-2 6881011Y20-C September 2008

MOTOBRIDGE IP Interoperable Solution Dispatch Application User Guide Index

N■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Notifications . . . . . . . . . . . . . . . . . . 3-16

O■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Operations Management Center (OMC)Server . . . . . . . . . . . . . . . . . . . . . 2-15

P■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Packet Loss Rate . . . . . . . . . . . . . . . . 2- 2Patch List . . . . . . . . . . . . . . . . . . . 4- 9privilegesusers . . . . . . . . . . . . . . . . . . . . 1- 3

PSTN-to-RadioAuto Answer . . . . . . . . . . . . . . . . 2- 2Connection . . . . . . . . . . . . . . . . . 6- 6

Public Safety Answering Point (PSAP) . . . . . 2- 3dispatch . . . . . . . . . . . . . . . . . . . 3-13PSAP name . . . . . . . . . . . . . . . . . 3-10radio . . . . . . . . . . . . . . . . . . . . 3- 2

Push-To-Talk (PTT) . . . . . . . . . . . . . . 2-12

R■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Radio Frequencyextended Radio Module feature . . . . . . . . 3- 4

Radio Gateway Unit (RGU) . . . . . . . . . . . 1- 2talkpath capacity . . . . . . . . . . . . . . A- 1

Radio Module . . . . . . . . . . . . . . . . . 3- 1extended . . . . . . . . . . . . . . . . . . 3- 3

Radio Module Popup Menu . . . . . . . . . . . 3- 5radio monitoring . . . . . . . . . . . . . . . . 3- 2Radio Patch List . . . . . . . . . . . . . . . . 4- 9Radio Repeater Toggleextended Radio Module feature . . . . . . . . 3- 3

Radio Resetextended Radio Module feature . . . . . . . . 3- 4

Radio Selection . . . . . . . . . . . . . . . . 2- 4Radio talkpathcreating . . . . . . . . . . . . . . . . . . . 4- 4

Radio-to-Radio talkpathcreating . . . . . . . . . . . . . . . . . . . 2-19viewing a list . . . . . . . . . . . . . . . . 2-23

Receive and Transmit statusconference member . . . . . . . . . . . . . 3-15

Receive statusconference member . . . . . . . . . . . . . 3-15

Receiving Soft Phone Calls . . . . . . . . . . . 6- 4Refresh . . . . . . . . . . . . . . . . . . . . 2-16region . . . . . . . . . . . . . . . . . . . . . 2-17Region Proxy . . . . . . . . . . . . . . . . . 2-19Reload System Resource Tables . . . . . . . . . 2-15Resource List . . . . . . . . . . . . . . . . . 2-17Resource Tool Bar . . . . . . . . . . . . . . . 2-12Round Trip Delay . . . . . . . . . . . . . . . 3-15

S■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Screen Components . . . . . . . . . . . . . . 2-16Session Initiation Protocol (SIP) Proxy Server . . 1- 2error notification . . . . . . . . . . . . . . . 2-19registration . . . . . . . . . . . . . . . . . 2-19

Short Message Service (SMS) . . . . . . . . . . 4-35Short Text Messaging. . . . . . . . . . . . . . 4-35SIP Proxy . . . . . . . . . . . . . . . . . . . 2-19Soft Phone Callsadding soft phone lines . . . . . . . . . . . . 6- 3adding to conference . . . . . . . . . . . . . 3-16

Soft Phone Calls (contd.)connecting to radio . . . . . . . . . . . . . . 6- 6Auto Answer . . . . . . . . . . . . . . . 6- 8

making outgoing soft phone calls . . . . . . . 6- 5receiving incoming soft phone calls . . . . . . 6- 4sending DTMF signal to PSTN . . . . . . . . 6-11setting PSTN audio detection mode . . . . . . 6- 9

Soft Phone Module . . . . . . . . . . . . . . . 6- 2Speaker is Off . . . . . . . . . . . . . . . . . 2- 9Speaker is On . . . . . . . . . . . . . . . . . 2- 9

6881011Y20-C September 2008 IX-3

Index

Speaker is On, Set Speaker to Off . . . . . . . . 2-21SPECTRA radiosextended Radio Module . . . . . . . . . . . 3- 4

Starting the Dispatch Application . . . . . . . . 4- 1

Status Bar . . . . . . . . . . . . . . . . . . . 2-12Stop Commandin radio emergency mode . . . . . . . . . . . 3- 6

support center . . . . . . . . . . . . . . . . . B- 1

T■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

talkpath . . . . . . . . . . . . . . . . . . . . 1- 3Conference . . . . . . . . . . . . . . . . . 2-19conference module. . . . . . . . . . . . . 3-14creating or adding a resource . . . . . . . . 3-16creating or adding a user . . . . . . . . . . 3-14disconnecting . . . . . . . . . . . . . . . 3-16

Dispatchcreating . . . . . . . . . . . . . . . . . . 2-19creating or adding a user . . . . . . . . . . 4-10

dispatch-to-radio . . . . . . . . . . . . . . . 1- 4Radiocreating . . . . . . . . . . . . . . . . . . 2-19

talkpath (contd.)Radio-to-Dispatcher . . . . . . . . . . . . . 2-26Radio-to-Radiocreating . . . . . . . . . . . . . . . . . . 4- 8viewing a list . . . . . . . . . . . . . . . 2- 2

talkpath capacity . . . . . . . . . . . . . . . A- 1Talkpath Network Statistics . . . . . . . . . . . 2-26technical support . . . . . . . . . . . . . . . . B- 1Tone Remote Control (TRC)extended Radio Module features . . . . . . . 3- 3

Tool Bar . . . . . . . . . . . . . . . . . . . . 2- 4

U■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

user typesprivileges . . . . . . . . . . . . . . . . . . 1- 3

V■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

View Menu . . . . . . . . . . . . . . . . . . 2-15Viewing Conference Connections . . . . . . . . 4-23Viewing Radio Connections . . . . . . . . . . . 4- 9Volume Slider . . . . . . . . . . . . . . . . . 2-12conference module . . . . . . . . . . . . . . 3-15

Volume Slider (contd.)dispatch module . . . . . . . . . . . . . . . 3-13

Voter Modulevoter module . . . . . . . . . . . . . . . . 3-10

W■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

WorkStation Gateway Unit (WSGU). . . . . . . 2- 2as a conference initiator . . . . . . . . . . . 3-16

WorkStation Gateway Unit (WSGU) (contd.)talkpath capacity . . . . . . . . . . . . . . A- 1

Z■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

Zonesextended Radio Module feature . . . . . . . . 3- 4

IX-4 6881011Y20-C September 2008

Documents

MOTOBRIDGE Dispatch Application User Guide