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© 2012 Cengage Learning. All Rights Reserved. May not be scann ed, copied or duplicated, or posted to a publicly ac cessible website, in whole or in part. Essentials of Management Chapter 11 Motivation

Motivation

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© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Essentials of Management

Chapter 11Motivation

© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Relationship between Motivation and Engagement, and PerformanceMotivation alone does not lead to high

productivity and performance.P = M x A ( P is performance, M is motivation,

and A is ability). Skill and technology contribute to ability.Engagement is level of commitment workers

make to their employer.Commitment enhances performance.

© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Motivation through Need SatisfactionPeople expend effort toward goal because it

satisfies one or more important needs.A need is a deficit within an individual.Self-interest is a driving force, referred to as

“What’s in it for me?” or WIIFM.Need theory is incorporated into many

explanations of motivation, including the classic ones of Maslow and Herzberg.

Motivation

The work that supervisors perform to inspire and encouragepeople to take required action.

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Herzberg’s Two-Factor Theory

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Achievement

• Fair and Positive Targets • Other meaningful work Objectives

• Encourage Personal Goals and Objectives

• Inject fair competition

• Accurate Job Descriptions

• Fair performance standards

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Recognition

• Verbal Praise

Meetings One – on – One

• Written Praise

Memo Letter Newsletter

• Reward Schemes

• Representative of Group / Unit

• Representative of Company

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Advancement / Growth

• Training

• Development training for next job

• Career path

• Promotion

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Tools to inspire “self-motivation” among people

What is the purpose of your life?

Where are you heading?

What will make you happy/satisfied?

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MOTIVATION comes from within

1. Is not dependent on the situation /people

2. Self-renewing