Md Golam Mostafa

mostafaair@yahoo.com +61432177863

Primary Skills: Windows Server, Active Directory, VPN, TCP/IP, LAN/WAN, Microsoft Office, Group Policy

Management

RESUME DETAIL:

QUALIFICATIONS:

I am keen to further my career within the IT network sector.

I have finished diploma in networking (2016) from TAFE St Leonard NSW.

My aim to focus on Technical Support Specialist (Software and Hardware) with broad-based experience and hands-on skills in the successful implementation of highly effective technical and help desk operations and the cost-effective management of innovative customer support strategies.

Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity.

A broad understanding of computer hardware issues and software's, including installation, configuration, management, troubleshooting, networking and support.

Skilled in communicating highly technical information to both technical and non- Technical Personnel.

RELEVANT EXPERIENCE INCLASS LABS: • Active Directory Configuration and Management 6 months. • VPN troubleshooting and token management. • Network troubleshooting for clients remotely and on site. • LINUX support. • Provide network administration to include LAN troubleshooting and resolution. • Manage the configuration and performance management of all PC systems. • Maintains passwords, data integrity and file system security for the desktop environment. • Install, configure and maintain back-end and front-end systems. • Recommend hardware and software solutions and upgrades using established procurement processes.

HELP DESK / TECHNICAL SUPPORT TAFE ULTIMO-2013: • Taught IT Courses such as Windows, Ms-Word, Excel, PowerPoint, Assembling and Maintenance of computers, troubleshooting, Internet settings, Software installation and networking concepts. • Always coordinated and supported my team to develop customized software's for business Organizations. • Installation and updating of software, as well as the setup and troubleshooting of all equipment. • Expertly installed, configured, monitored and troubleshoot PC's and related hardware and Microsoft OS Platforms. • Keep updated all computers with latest antivirus tools. • Monitored and troubleshoot LAN, installed and configured cisco routers and switches and generated reports time to time and installing new computer systems in office.

OTHER EXPERIENCE:

I finished my bachelor in Aircraft Maintenance Engineer (Mechanical) and Special training in maintenance course from Russia on Gas turbine engine, Creative and Technical personal who is tertiary qualified highly motivated.

Extensively trained and has overseas exposures in related field with the maintenance, assembling and overhaul of all types of Aircrafts and Helicopters (Engine).

I worked 14 years for Bangladesh Air Force which is significant for me. I am highly skill and proficient in operation, production, maintenance, installation and rectifications jobs.

I also experienced to deal with technical documentation and reports. Having experience in running a number of vital work places/sections of Bangladesh Air force as a commander during my service. I am Capable to maintain congenial relation between supervisors and subordinates.

Referees:

Will be provided on request.