Moorfields Friends and Family Test results Quarter 2: 2015/16 - July - September 2015

Between July and September 2015, 22,948 patients completed the Friends and

Family Test (FFT) following a visit to one of our clinics, A&E or as a day care

patient.

How you scored us:

How Moorfields Eye Hospital compared to the NHS England average Q2: July - September 2015: Would recommend Would not recommend

A&E Patients Q1 Apr-Jun

Outpatients Q1 Apr-Jun

Day Care Q1 Apr-Jun

Moorfields Eye Hospital 94.6% 1.3% 96.5% 1.6% 98.9% 0.4%

NHS England Average 88.1% 6.0% 91.9% 3.1% 95.4% 1.5%

93.4%

97.5%

96.8%

92.0%

99.1%

2.0%

1.0%

1.2%

3.5%

0.3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Accident and Emergency: 3998 (15.8%) responses

Outpatients: MEH City Road: 6901 (9.3%) responses

Outpatients: MEH North, West, East: 4865 (12.6%)responses

Outpatients: MEH South: 2595 (9.1%) responses

MEH Day Care (All sites):4569 (53.7%) responses

Would recommend Moorfields Would not recommend Moorfields

Individual Ward, Clinic and Accident and Emergency FFT results

FFT for 2015/16 (results for Quarter 2: July -September 2015/16)

A&E Eligible Pts All Responses Response rate Would recommend

Would Not

recommend

A&E (Main) 24,583 6,184 25.1% 93.6% 1.8%

A&E (RDCEC) 480 33 6.8% 90.90% 0.0%

Clinic: MEH City Road Eligible Pts All Responses Response rate Would recommend

Would Not

recommend

City Road: Adnexal 3463 150 4.3% 95.3% 2.7%

City Road: Cataracts 1483 260 17.5% 99.6% 0.4%

City Road: External Disease 9222 1334 14.5% 97.8% 0.7%

City Road: General Ophth (PCC) 2273 654 28.8% 96.5% 1.7%

City Road: Glaucoma 11740 860 7.3% 96.7% 1.2%

City Road: Medica l Retina 16446 1663 10.1% 97.4% 1.0%

City Road: Neuro-Ophthal 'y 1036 19 1.8% 100.0% 0.0%

City Road: Ocular Prosthetics 1286 169 13.1% 99.4% 0.6%

City Road: Oncology 1367 54 4.0% 98.1% 0.0%

City Road: Optometry 6855 173 2.5% 98.8% 0.0%

City Road: Orthoptics 1045 32 3.1% 90.6% 3.1%

City Road: Paediatrics 6653 443 6.7% 95.3% 2.0%

City Road: Pre-Assessment 3051 861 28.2% 98.1% 0.5%

City Road: Strabismus 1323 152 11.5% 99.3% 0.7%

City Road: Vi treo-Retina l 4538 737 16.2% 97.2% 0.7%

Clinic: MEH North

Barking 2247 213 9.5% 99.1% 0.9%

Bedford 7600 650 8.6% 98.8% 1.1%

Darent Val ley (Ebsfleet) 740 124 16.8% 99.2% 0.0%

Eal ing 7767 799 10.3% 96.0% 2%

Loxford 1144 130 11.4% 97.7% 2%

Mile End 2036 576 28.3% 98.1% 1%

Northwick Park 9243 1086 11.7% 96.4% 1.5%

Potters Bar 1815 167 9.2% 98.2% 0.6%

Sir Ludwig Guttman (Stratford) 531 163 30.7% 100.0% 0%

St Ann's 4233 747 17.6% 97.3% 1%

Clinic: MEH South

Croydon 10891 256 2.4% 74.6% 19.1%

Nelson house 193 11 5.7% 100.0% 0%

Purley 229 5 2.2% 100.0% 0.0%

Queen Mary's 613 4 0.7% 100.0% 0%

St George's 16024 352 2.2% 88.4% 9%

Teddington 383 16 4.2% 93.8% 6.3%

Day Care sites (all) Eligible Pts All ResponsesResponse rate Would recommend

Would Not

recommend

Bedford Daycase 721 405 56.2% 99.5% 0.2%

City Road: MacKel lar Day Care Ward 1,493 995 66.6% 99.2% 0.3%

City Road: Obs Bay 218 109 50.0% 98.2% 0.0%

City Road: Chi ldren's Ward 334 101 30.2% 95.0% 2.0%

City Road: Sedgwick Ward 1234 539 43.7% 99.1% 0.6%

City Road: Cumberlege Ward 31 15 48.4% 100.0% 0.0%

Croydon Daycase 526 87 16.5% 100.0% 0.0%

Darent Val ley Daycase 177 94 53.1% 100.0% 0.0%

Eal ing Daycase 565 477 84.4% 98.5% 0.4%

Mile End Daycase - Other 274 216 78.8% 99.1% 0.0%

Northwick Park Daycase 620 438 70.6% 99.5% 0.0%

Potters Bar Daycase 295 194 65.8% 99.0% 0.5%

Queen Mary Daycase 295 194 65.8% 99.0% 0.5%

St Ann's Daycase 880 449 51.0% 99.1% 0.7%

St George's Duke Elder Ward 937 517 55.2% 98.5% 0.8%

Whittington Daycase 424 23 5.4% 100.0% 0.0%

Green: Compliant Amber: Partial Compliance Red: Not Complient

Quarter 2 2015/16

Quarter 2 2015/16

Quarter 2 2015/16