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T-SB-0069-18 Rev1 July 25, 2018
Moonroof Creak/Squeak Noise
Service Category Vehicle Exterior
Section Sliding Roof/Convertible Market USA
© 2018 Toyota Motor Sales, USA Page 1 of 12
Applicability
YEAR(S) MODEL(S) ADDITIONAL INFORMATION
2018 Camry HV WMI(s): 4T1
2018 Camry WMI(s): 4T1, JTN
Introduction
Some 2018 model year Camry and Camry Hybrid vehicles with a sliding roof may exhibit a creak
or squeak noise from the roof area while driving on uneven surfaces. Follow the Repair
Procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL PLANT DRIVETRAIN ENGINE PRODUCTION CHANGE EFFECTIVE VIN
Camry
Tsutsumi
FF
4 Cyl JTNB11HK#J3064542
TMMK
Line 1 4T1B11HK#JU133256
V6 4T1BZ1HK#JU019351
Line 2 4 Cyl 4T1B11HK#JU647398
V6 4T1BZ1HK#JU506402
Camry HV Line 1
Hybrid 4T1B21HK#JU008586
Line 2 4T1B21HK#JU509110
REVISION NOTICE
November 14, 2018 Rev1:
Applicability has been updated to include 2018 model year Camry and Camry HV vehicles.
The Repair Procedure section has been updated to include the removal/discarding of
the resin spacers.
Any previous printed versions of this bulletin should be discarded.
T-SB-0069-18 Rev1 July 25, 2018 Page 2 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Warranty Information
OP CODE DESCRIPTION TIME OFP T1 T2
BD1809
Lower Roof Headlining Assy,
Remove Cross Brace, Install Felt and Reassemble
4.5 63235-33050 91 57
Parts Information
PART NUMBER PART NAME QTY
08231-00801 Interior Noise Kit 1
90467-A0006 Clip, A-Pillar Garnish 2
90467-10167 Clip, B-Pillar Garnish 2
90467-09240 Clip, C-Pillar Garnish
2
90467-10188 4
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL QUANTITY
Pneumatic (Air) Hammer 1
Chisel Tip for Hammer for Pneumatic (Air) Hammer 1
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
T-SB-0069-18 Rev1 July 25, 2018 Page 3 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure
1. Road test the vehicle to confirm the condition.
A. Induce body flex into the vehicle by performing a low speed (5 – 10 mph) road test,
including entering/exiting diagonally across a driveway or other uneven surface.
B. Was a creak or squeak noise heard from the roof area?
YES — Continue to substep C.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
C. Review the video file.
Creak/Squeak Noise Example
Does the noise from the video match the observed noise?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
T-SB-0069-18 Rev1 July 25, 2018 Page 4 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
2. Lower the headlining assembly.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Removal”
2018 Camry HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Removal”
The headlining in the lowered position
should look as shown.
Figure 1.
NOTE
For Camry vehicles, follow Repair Manual steps 7 – 46; step 47 is NOT required.
NOTICE
Use extreme caution to avoid creasing or otherwise damaging the headlining assembly.
NOTE
This repair does NOT require the removal of the headlining assembly, but the assembly MUST be
lowered to access the internal structure and components of the sliding roof assembly.
NOTE
For Camry Hybrid vehicles, follow Repair Manual steps 4 – 43; step 44 is NOT required.
T-SB-0069-18 Rev1 July 25, 2018 Page 5 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
3. Component identification:
The sliding roof cross brace, rails, and the spacer assembly will be accessible AFTER
lowering the headlining assembly.
Refer to figures 2 – 5 to identify the various components involved in this procedure.
Figure 2.
1 RH Moonroof Rail Assembly
2 Moonroof Cross Brace
3 Curtain Shield Airbag Assembly
4 Moonroof Cross Brace Retaining Bolt
5 RH RR Door Opening
6 RH B-Pillar
7 RH FR Door Opening
Figure 3.
1 Resin Spacer
2 Supplier-installed Felt
3 Moonroof Cross Brace
4 Moonroof Cross Brace Retaining Bolt
5 Curtain Shield Airbag Assembly
6 RH Moonroof Rail Assembly
1
c
2
3
4
5
6
7
2
5
6
3
1
4
T-SB-0069-18 Rev1 July 25, 2018 Page 6 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
Figure 4. Moonroof Cross Brace (Topside View
With Spacer Removed)
1 Pass-through Hole for Resin Spacer Hook
2 Supplier-installed Felt Piece
Figure 5.
1 Resin Spacer
2 Cross Brace
3 Spacer Hook Passing Through Cross Brace
4 Remove This Portion of the Spacer Hook
(Both RH/LH Side of Cross Brace)
2
2
2
1
1
2
3
4
T-SB-0069-18 Rev1 July 25, 2018 Page 7 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
4. Lower the curtain shield airbag (CSA) assembly.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Removal”
2018 Camry HV:
Vehicle Interior – Supplemental Restraint Systems – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Removal”
NOTE
This repair does NOT require the removal of the CSA assembly, but the assembly MUST be
lowered to access the cross brace bolts and to remove the resin spacer hooks.
NOTE
Follow Repair Manual steps 3A, 3B, 3E, 3F, 3G, and 3H.
NOTE
To allow clearance to the cross brace bolts and the spacer hooks, remove the hardware/clips ONLY
from the CSA portion as shown.
T-SB-0069-18 Rev1 July 25, 2018 Page 8 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
5. Remove the resin spacer hook.
A. Using a pneumatic (air) hammer with a chisel tip insert, place the chisel tip against the resin spacer hook as close
as possible to the cross brace.
Figure 6. Sample Tool Assembly
1 Chisel Tip Insert
B. With a short squeeze of the trigger, remove the hook flush with the cross brace.
C. Ensure removal of the hook remnants from the vehicle.
Figure 7. Remnants of RH/LH Resin Spacer Hooks After Removal by Air Hammer Assembly
6. Remove the cross brace bolts.
Using a 14 mm socket, remove the four bolts attaching the cross brace to the
sliding roof assembly.
Figure 8. Cross Brace Bolts (Two RH/Two LH)
NOTE
Use this tool assembly (or equivalent) to remove the portion of the resin space
hook that passes through the moonroof
assembly cross brace.
1
c
NOTE
The tool should be placed flat against the cross brace so that the hooks are removed as flush as possible with the cross brace.
T-SB-0069-18 Rev1 July 25, 2018 Page 9 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
7. As a unit, remove the cross brace and
resin spacers from the vehicle.
Gently lift upward, flex the spacers
outboard, and drop the unit downward,
away from the sliding roof assembly.
Figure 9.
8. After removing the assembly from the vehicle, drill out the two rivets attaching the
resin spacers to the cross brace.
Figure 10.
9. Remove/discard the resin spacers.
10. Felt shim preparation:
A. From the interior noise kit, remove one sheet of the thickest felt material.
B. Cut four shims measuring approximately 50 mm x 50 mm (2 in. x 2 in.).
NOTE
Steps 8 – 11 may be performed away from the vehicle (bench work).
NOTE
Step 7 may require two people and is best performed one side at a time in the vehicle.
T-SB-0069-18 Rev1 July 25, 2018 Page 10 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
11. Felt shim installation:
A. Place the felt shims in the gray areas as shown. The shims will need to be trimmed after installation to follow the
contours of the cross brace.
B. The felt shims should NOT extend beyond the radius onto the flat surface. This is to ensure proper fastener torque
during installation.
Figure 11. Felt Placement
12. Reinstall the cross brace assembly.
NOTE
Apply pressure COMPLETELY across EACH of the felt pieces. This will ensure proper adhesion
of the felt pieces to the cross brace.
NOTE
Step 12 may require two people and is best performed one side of the sliding roof assembly at a
time.
NOTE
Cross brace assembly installation is the opposite of the removal process.
The cross brace assembly is NOT symmetrical, so correct orientation MUST be maintained.
T-SB-0069-18 Rev1 July 25, 2018 Page 11 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
13. Reinstall the cross brace bolts.
A. Start the four cross brace bolts by hand to ensure alignment and to avoid
cross threading.
B. Torque the fasteners with a 14 mm socket.
Torque: 8 N*m (82 kgf*cm, 71 in*lbf)
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof
Housing(for Moon Roof): Installation”
2018 Camry HV:
Vehicle Exterior – Sliding Roof/Convertible – “Sliding Roof / Convertible: Sliding Roof
Housing(for Moon Roof): Installation”
14. Reinstall the CSA.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Installation”
2018 Camry HV:
Vehicle Interior – Supplemental Restraint Symptoms – “Supplemental Restraint Systems:
Curtain Shield Airbag Assembly: Installation”
NOTE
CSA installation is the opposite of the removal process.
T-SB-0069-18 Rev1 July 25, 2018 Page 12 of 12
Moonroof Creak/Squeak Noise
© 2018 Toyota Motor Sales, USA
Repair Procedure (continued)
15. Reinstall the headlining assembly.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Installation”
2018 Camry HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim:
Roof Headlining: Installation”
16. Inspect the headlining assembly for ANY damage, such as creasing, staining, etc.
If damage is found, replace the headlining assembly.
17. Conduct a road test (repeat steps 1A and 1B) to confirm the repair.
NOTE
Headlining assembly installation is the opposite of the removal process.
Certain interior garnish attaching clips CANNOT be reused.
Refer to TIS, applicable model and model year Repair Manual:
2018 Camry:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”
2018 Camry HV:
Vehicle Interior – Interior Panels/Trim – “Interior Panels / Trim: Roof Headlining: Components”