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Monro, Inc.First Quarter Fiscal
2021Earnings Call
July 29, 2020FIRST QUARTER FISCAL 2021 EARNINGS CALL JULY 29, 2020
Certain statements in this presentation, other than statements of historical fact, including estimates, projections, statementsrelated to our business plans and operating results are forward-looking statements within the meaning of the PrivateSecurities Litigation Reform Act of 1995. Monro has identified some of these forward-looking statements with words suchas “anticipates,” “believes,” “expects,” “estimates,” “is likely,” “predicts,” “projects,” “forecasts,” “may,” “will,” “should,” and“intends” and the negative of these words or other comparable terminology. These forward-looking statements are basedon Monro’s current expectations, estimates, projections and assumptions as of the date such statements are made, and aresubject to risks and uncertainties that may cause results to differ materially from those expressed or implied in the forward-looking statements, to include the significant uncertainty relating to the duration and scope of the COVID-19 pandemic andits impact on our customers, executive officers and employees. Additional information regarding these risks anduncertainties are described in the Company’s filings with the Securities and Exchange Commission, including in the “RiskFactors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of ourmost recently filed periodic reports on Forms 10-K and Form 10-Q, which are available on Monro’s website athttps://corporate.monro.com/investors/financial-information/. Monro assumes no obligation to update or revise theseforward-looking statements for any reason, even if new information becomes available in the future.
In addition to including references to diluted earnings per share (“EPS”), which is a generally accepted accountingprinciples (“GAAP”) measure, this presentation includes references to adjusted diluted earnings per share, which is a non-GAAP financial measure. Monro has included a reconciliation from adjusted diluted EPS to its most directly comparableGAAP measure, diluted EPS in Slide 6. Management views this non-GAAP financial measure as a way to better assesscomparability between periods because management believes the non-GAAP financial measure shows the Company’score business operations while excluding certain non-recurring items and items related to our Monro.Forward or acquisitioninitiatives.
This non-GAAP financial measure is not intended to represent, and should not be considered more meaningful than, or asan alternative to, its most directly comparable GAAP measure. This non-GAAP financial measure may be different fromsimilarly titled non-GAAP financial measures used by other companies.
Safe Harbor Statement and Non-GAAP Measures
2
COVID-19 Response
Executing on Elements Within Our Control to Support Our Business Operations
3
Operations Update
▪ Enhanced cleaning and safety protocols to promote
the well-being of our teammates and customers
▪ Stores gradually returning to normalized hours of
operation to support improving demand trends
▪ Streamlining cost structure and accelerating
transformation initiatives to support future growth
▪ Leveraging diverse supply chain
Financial Update
▪ Maximizing financial flexibility to support business
operations
▪ Operating on a cash flow positive basis in current
environment
▪ Resuming store rebrand and reimage initiative with
a measured and moderated approach
▪ Evaluating attractive M&A targets that support our
strategy while maintaining strong financial discipline
Prioritizing health &
safety in all aspects of
our business
Ensuring business
continuity to serve our
customers
Emerging stronger post
COVID-19 crisis
Key
Priorities
-30%
-25%
-20%
-15%
-10%
-5%
0%
5%
Q1FY20 Q2FY20 Q3FY20 Q4FY20 Q1FY21
First Quarter Fiscal 2021 Highlights
▪ Comparable store sales of -25.8% due to
significant impact of COVID-19
▪ As expected, April represented a low point in sales
performance as government restrictions gradually
abated through Q1
▪ Sales from new stores added $12.7M, including
sales from recent acquisitions of $11.1M
Navigating Uncertain Environment and Challenges Related to Ongoing COVID-19 Pandemic
▪ Tires: -14%
▪ Alignments: -32%
▪ Maintenance: -35%
▪ Front End/Shocks: -36%
▪ Brakes: -41%
Q1FY21
Key Highlights
Q1FY21
Key Highlights
4
Quarterly Comps Trends Monthly Comparable Store Sales
-50%
-40%
-30%
-20%
-10%
0%
Apr-20 May-20 Jun-20 Jul-201
1Preliminary results through July 25, 2020
Monro.Forward Progress Update
❑ Tightened and redirected marketing spend to higher ROI digital channels
❑ Substantially completed rollout of modernized store infrastructure and digital phone
system to drive better customer execution
❑ Completed rollout of Amazon.com collaboration across entire store base, furthering
broader omnichannel strategy
Enhance Customer-
Centric Engagement
Progress on Monro.Forward Initiatives Positioning Us Well to Emerge Stronger Post-Crisis
5
❑ Leveraging technology-based labor model to effectively ramp up staffing in stores
❑ Data-driven store staffing and scheduling software rollout progressing as planned and
expected to be completed by Q3FY21
❑ Utilizing Monro University to support rollout of initiatives, while continuing to facilitate
career development and continuous learning opportunities
Accelerate Productivity
& Team Engagement
❑ Rollout of new pricing and category management technology progressing as planned
❑ Leveraging price elasticity analytics to dynamically respond to demand trendsOptimize Product &
Service Offering
❑ Completed pre-COVID plan to streamline real estate portfolio with closure of 42
underperforming stores, including six in Q4FY20 and 36 in Q1FY21
❑ Outperformance of rebranded stores reinforces strength of strategy
❑ Gradually resuming store rebrand and reimage initiative in Q2FY21
Improve Customer
Experience
The COVID-19 Related Drop in Traffic Significantly Impacted Our First Quarter Performance
First Quarter Fiscal 2021 Results
1Excluded costs in Q1FY21 include $.06 per share in planned store closing costs. Excluded costs in Q1FY20 include $.01 per share of costs related to Monro.Forward initiatives and $.01 per share of costs related to acquisition due diligence and integration.2Adjusted diluted EPS is a non-GAAP measure that excludes certain non-recurring items and items related to our Monro.Forward or acquisition initiatives. A reconciliation of net income to adjusted net income and diluted EPS to adjusted diluted EPS is included in our earnings release dated July
29, 2020. 6
Q1FY21 Q1FY20 Δ
Sales (millions) $247.1 $317.1 (22.1%)
Same Store Sales (25.8%) 0.8% (2,660 bps)
Gross Margin 35.4% 40.4% (500 bps)
Operating Margin 4.6% 11.5% (690 bps)
Diluted EPS $.09 $.67 (86.6%)
Excluded Costs1 $.06 $.02
Adjusted Diluted EPS2 $.15 $.69 (78.3%)
First Quarter Fiscal 2021 EPS Bridge
7
($0.77)
($0.20)
$0.45 $0.15 ($0.06)
$0.09
$0.67
-$0.40
-$0.20
$0.00
$0.20
$0.40
$0.60
$0.80
Q1FY20 DilutedEarnings Per Share -
GAAP
Impact of -25.8%Comp Sales
Impact of GrossMargin Decline
Other Q1FY21 AdjustedDiluted Earnings PerShare - Non-GAAP
Planned StoreClosures
Q1FY21 DilutedEarnings Per Share -
GAAP
1Other includes net benefit of cost savings and lower expenses due to a reduction in the number of stores compared to the prior year period.
1
Maximizing Financial Flexibility
We Have Taken Proactive Measures to Operate on a Cash Flow Positive Basis During COVID-19 Pandemic
8
Disciplined Capital Allocation
First Quarter Fiscal 2021
▪ Paid down $240.2M of bank debt
▪ Capex of $15.3M
▪ Paid $7.4M in dividends
▪ Strategically realigned cost structure to protect
financial strength
▪ Amended covenants of revolving credit facility in
June 2020 to enhance financial flexibility
Near-term Priorities
▪ Maintaining rigorous capital management
▪ Bolstering working capital position
▪ Resuming store rebrand and reimage initiative
with a measured and moderated approach
▪ Evaluating attractive M&A targets that support our
strategy while maintaining strong financial
discipline
▪ Paying quarterly dividend
Strong Balance Sheet and Liquidity
Healthy Balance Sheet and Ample Liquidity to Support Ongoing Business Operations
▪ Generated $73M of operating cash flow during Q1FY21
▪ Net bank debt of $179M as of June 2020
▪ Net debt-to-EBITDA ratio as of June 2020 of 3.86x
▪ Strong liquidity position of ~$400M as of July 25, 2020
9
Fiscal 2021 Outlook – Financial Assumptions
10
Financial Assumptions as of July 29, 2020
Tire and Oil Costs Stable to slight decrease y/y
Interest Expense ~$28M to ~$30M
Depreciation and Amortization ~$74M to ~$80M
Tax Rate ~24%
Capital Expenditures ~$30M to ~$50M
Weighted Average Number of Diluted
Shares Outstanding~34M
Store Closure Operating Income Benefit ~$3.8M
Cost Reductions ~$20M to ~$25M
Additional Assumptions
▪ Capex range accounts for rebrand of ~60
to ~120 stores as we resume this initiative
with a measured pace
▪ Realized ~$15M in cost savings in Q1 and
expect additional savings of ~$5M to
~$10M through the remainder of FY21
▪ Anticipate lower cost savings in Q2 when
redirecting portion of marketing spend to
enhance recruiting initiatives
First Quarter Fiscal 2021 Key Takeaways
Despite Ongoing Uncertainty, We Are Encouraged by the Improving Sales Environment
and Well-Positioned to Deliver Long-term Value Once the COVID-19 Crisis Subsides
11
▪ Encouraged by gradual improvement in performance across all product and service categories
throughout the quarter despite significant COVID-19 impact
▪ Streamlined cost structure and ample liquidity supporting healthy financial position
▪ Seeing traction from Monro.Forward initiatives including outperformance of rebranded stores,
relative strength in tires, development of online presence and investments in technology
▪ Resuming store rebrand and reimage initiative at a measured pace while maintaining disciplined
approach to capital allocation
▪ Well positioned to execute on our robust pipeline of M&A targets
▪ Not issuing FY21 guidance at this time due to uncertainty surrounding COVID-19 pandemic
Appendix
12
7 Stage Transformation Process from Beginning to End Takes ~17 Weeks
131Steps are only required for stores that are being rebranded from service format to tire format
BEFORE AFTER
Store Readiness
for Change
Parts Inventory
Rebalanced1
Inventory Assortment
Reset for Tire Focus1
Store Team Trained
on New Operating
Procedures
Store Inventory Storage
Configured for Tires1
Store Exterior Painted
and New Signage
Installed
Store Interior Remodel
and Technology
Installed
~17 WEEKS
Store Refresh Transformation Timeline
Monro.Forward: Investments in Technology
Significant Investments in Technology to Support Monro.Forward Strategy
14
Area Strategic Rationale Timing
Business Intelligence • KPI dashboards for stores and management• Launched in Q4 FY18
• Ongoing company-wide expansion
Monro University
Learning Management System
• Ensures consistent onboarding and teammate training
• Develop clear career paths
• Deliver standard operating procedure training
• Launched in Q3 FY19
• Ongoing expansion across store base
Store Network
Infrastructure Upgrade
• Enable and support cloud based merchandising strategy
• Enable customer-facing technology
• Substantially completed installation
across base in Q1 FY21
Digital Phone and Customer
Communication System
• Eliminate cost of analog phone system
• Simplify phone execution for store personnel
• Enable customer-centric call and text messaging management
• Substantially completed installation
across base in Q1 FY21
Store Staffing Model &
Scheduling System
• Eliminate paper-based scheduling
• Optimizes store staffing and day part scheduling
• Improves part-time scheduling capabilities
• In pilot stages
• To be implemented across base by Q3
FY21
Tire Category Management &
Pricing System
• Enterprise solution to dynamically manage pricing at the SKU level
• Partially automates optimization of tire volume/margins by providing
real-time elasticity
• Installed in more than 370 stores
• To be implemented across base by Q3
FY21
Cloud-Based Car Inspection
Scanning Tool
• State of the art technology for technicians to provide industry-
leading service
• Provides efficient tool for actively managing customer needs
• In pilot stages
• To be implemented in FY21
Q2 FY19 Q3 FY19 Q4 FY19 Q2 FY20 Q3 FY20 Q4 FY20FY20 FY21
Monro.Forward Strategic Initiatives
Data-driven “new customer” marketing
Store staffing & scheduling system
Improve Customer Experience
Enhance Customer-Centric Engagement
Optimize Product & Service Offering
Accelerate Productivity & Team Engagement
Scheduled maintenance in-store selling
Data-driven CRM
New websites
Scale store refresh & operational excellence
= Completed Initiatives15
Pilot store refresh & operational excellence
Monro University (includes career path, LMS)
Foundational Technology & Tools
Store network infrastructure upgrade
Digital phone and customer communication system
Optimize tire assortment
Cloud based car inspection tool
Tire category management & pricing system
Q2FY21FY19
New store comp plans
New in-store sales packages